Action
Step 8
Replace the sensor.
Does the problem remain?
Step 9
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests > Pass-
through (tray 3)
b
Touch Start.
Does the motor run?
Step 10
Check the motor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 11
Replace the motor. See
removal" on page
762.
Does the problem remain?
Step 12
Perform a print job.
Does the problem remain?
Sensor (tray 2 pass‑through): Paper cleared too early service check
Action
Step 1
Check if the paper size matches the size set on the source tray
guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the source tray for overfilling.
Is the tray overfilled?
"Motor (550-sheet tray pass‑through)
Diagnostic information
Yes
Go to step 9.
Go to step 12.
Go to step 11.
Go to step 12.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 4.
200
7564
No
The problem is
solved.
Go to step 10.
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 5.