Action
Step 5
Replace the sensor.
Does the problem remain?
Step 6
Perform a print job.
Does the problem remain?
244 paper jams
244 paper jam messages
Error
Description
code
244.51
Paper remains detected at the sensor
(tray 4 pass-through) although the printer
is idle. Tray 5 is the paper source.
244.52
Paper fed from tray 5 was detected earlier
than expected at the sensor (tray 4 pass-
through).
244.54
Paper fed from tray 5 cleared the sensor
(tray 4 pass-through) earlier than
expected.
244.55
Paper fed from tray 5 never cleared the
sensor (tray 4 pass-through).
244.56
Paper fed from tray 5 was picked but it
never arrived at the sensor (tray 4 pass-
through).
244.57
Paper fed from tray 5 was picked but it
never arrived at the sensor (tray 4 pass-
through).
244.83
The motor (tray 4 pick) has stalled.
244.84
The motor (tray 4 pick) has stalled.
244.91
Paper remains detected at the sensor
(tray 4 pass-through) after the printer is
turned on.
244.92
Paper was detected earlier than
expected at the sensor (tray 4 pass-
through). Paper source is undetermined.
244.94
Paper cleared the sensor (tray 4 pass-
through) earlier than expected. Paper
source is undetermined.
Action
See
"Sensor (tray 4 pass‑through) static jam service
check" on page
See
"Sensor (tray 4 pass‑through): Paper arrived too early
service check" on page
See
"Sensor (tray 4 pass-through): Paper cleared too early
service check" on page
See
"Sensor (tray 4 pass‑through): Paper failed to clear
service check" on page
See
"Sensor (tray 4 pass‑through): Tray 5 failed to pick
service check" on page
See
"Motor (tray 4 pick) jam service check" on page
See
"Sensor (tray 4 pass‑through) static jam service
check" on page
See
"Sensor (tray 4 pass‑through): Paper arrived too early
service check" on page
See
"Sensor (tray 4 pass-through): Paper cleared too early
service check" on page
Diagnostic information
218
Yes
No
Go to step 6.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
226.
219.
220.
221.
222.
226.
219.
220.
7564
225.