Action
Step 3
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests > Pick (tray 4)
b
Touch Start.
Does the motor run?
Step 4
Check the motor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 5
Replace the motor.
Does the problem remain?
Step 6
Check the motor (tray 4 pick) for noise.
Does the motor sound abnormal or do the gears make a grinding
sound?
Step 7
Replace the tray 4 feeder. See
removal" on page
755.
Does the problem remain?
Step 8
Perform a print job.
Does the problem remain?
Step 9
Replace the controller board. See
board removal" on page
Does the problem remain?
"550-sheet tray paper feeder
"550-sheet tray controller
757.
Diagnostic information
Yes
Go to step 6.
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Go to step 9.
Contact the next
level of support.
474
7564
No
Go to step 4.
The problem is
solved.
The problem is
solved.
Go to step 8.
The problem is
solved.
The problem is
solved.
The problem is
solved.