Action
Step 12
Replace the duplex assembly.
Does the problem remain?
Step 13
Perform a print job.
Does the problem remain?
Sensor (duplex path 2): Paper cleared too early service check
Action
Step 1
Check the duplex rollers for damage.
Are the rollers free of damage?
Step 2
Replace the duplex assembly.
Does the problem remain?
Step 3
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Duplex path 2).
Does the sensor status change while toggling the sensor?
Step 4
Check the sensor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 5
Replace the sensor.
Does the problem remain?
Step 6
Perform a print job.
Does the problem remain?
Diagnostic information
170
Yes
No
Go to step 13.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
The problem is
solved.
Go to step 6.
Go to step 4.
Go to step 5.
The problem is
solved.
Go to step 6.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
7564