Errors - Lexmark CX825 Service Manual

900 errors

900 error messages
Error code Description
900.xx RIP firmware errors
System software error service check
There are different types of 900.xx errors that can occur. There may be a communication problem (bad
cable, network connection, and so on) software issue, or a hardware problem with the controller board, or
ISP (internal solutions port). The communication and software aspects should be checked first. Determine
if the problem is constant or intermittent. Use the following troubleshooting procedure to isolate the issue.
Take notes as instructed. You will need that information in the event that you need to contact your next level
of support.
Before troubleshooting:
1
Perform the "Procedure before starting the 9yy service checks" on page
2
Determine the operating system used when the error occurred. If possible, determine whether a
PostScript or PCL file was sent to the printer when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the printer.
Action
Step 1
Reset the printer.
Does the error remain?
Step 2
a
Write down the exact 900.xx error code that appears on the
display.
b
Turn off the printer.
c
Clear the print queues.
d
Disconnect all communication cables, and then remove all
memory options.
e
Remove any installed ISP.
f
Reset the printer into the Diagnostics menu.
Does the problem remain?
Step 3
Check all the cables on the controller board for proper connection.
Are the cables properly connected?
Action
See "System software error service check" on
page
Diagnostic information
481
481.
479.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Go to step 6.
Go to step 5. Go to step 4.
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