Action
Step 4
Do the following:
•
If the affected color is cyan, magenta, or yellow, then replace
the appropriate developer unit.
•
If the affected color is black, then replace the black developer
unit.
See
"Developer unit and photoconductor unit removal" on
page
646.
Does the problem remain?
Step 5
Measure the distance between the repeating marks.
Is the distance between the marks either 125.7 mm, or 35.4 mm?
Step 6
Do the following:
•
If the affected color is cyan, magenta, or yellow, then replace
the appropriate photoconductor unit.
•
If the affected color is black, then replace the black
photoconductor unit.
See
"Developer unit and photoconductor unit removal" on
page
646.
Does the problem remain?
Step 7
Measure the distance between the repeating marks.
Is the distance between the marks 78.5 mm?
Step 8
Replace the transfer roller. See
page
607.
Does the problem remain?
Step 9
Measure the distance between the repeating marks.
Is the distance between the marks either 96.6 mm or 127.6 mm?
Step 10
Replace the fuser. See
"Fuser removal" on page
Does the problem remain?
"Transfer roller removal" on
606.
Diagnostic information
78
Yes
No
Contact the next
The problem is
level of support.
solved.
Go to step 6.
Go to step 7.
Contact the next
The problem is
level of support.
solved.
Go to step 8.
Go to step 9.
Contact the next
The problem is
level of support.
solved.
Go to step 10.
Go to step 11.
Contact the next
The problem is
level of support.
solved.
7564