Setting E-Mail Messaging Options - Altigen ACM 6.7 Administrator's Manual

Parameter
Native VM Integration
with Exchange 2007
Exchange 2003/2007
Client Access Server
Exchange 2007
Unified Messaging
Server

Setting E-mail Messaging Options

To use the MAXCS e-mail services, configure the following settings.
Parameter
Enable SMTP/POP3
E-Mail Service
Description
Uses Exchange 2007 as a native voice mail box to store
voicemail files, providing a unified mailbox for all message
types. Callers are forwarded to the Exchange 2007 mailbox
when an extension is ring-no-answer, busy, or in DND.
Accessing voice mail is done through the Exchange system.
When this option is activated, all physical/virtual/WG mail
boxes with associated Exchange mailboxes are switched to
Exchange 2007. Extensions that do not have an Exchange mail
box are treated as mailbox disabled.
Users with an Exchange account press ## to log into the
Exchange 2007 voicemail box. The system establishes a voice
stream to the Exchange 2007 mailbox through a SIP
connection.
To turn on the message waiting light on the desktop phone and
allow AltiGen CTI client applications to manage voice mails,
the voicemail files are replicated back to MAX Communication
Server. When a voicemail file is heard, marked save, or
deleted from an AltiGen client application, the voicemail
attribute is changed in the Exchange 2007 server accordingly.
Limitations:
Personal options usually invoked by pressing 4 on the
•
AltiGen Voice Mail System menu must be invoked by
pressing #14.
The following AltiGen voice mail functions are not
•
supported: activity greeting, voice mail distribution list,
voice mail out call.
One Number Access is not available.
•
If you select this option, enter the DNS name of the Exchange
server in the Exchange 2007 Unified Messaging Server
field (do not enter the IP address).
Enter the DNS name of the Exchange 2003/2007 Client Access
Server.
Enter the DNS name of the Exchange 2007 Unified Messaging
Server.
Description
Selected, this enables incoming and outgoing mail services on
MAXCS—Simple Mail Transfer Protocol (SMTP) and Post Office
Protocol (POP3).
MAXCS ACM 6.7 Administration Manual 83
Managing Messages