Altigen AltiWare ACC 5.2 Software Manuals

Manuals and User Guides for Altigen AltiWare ACC 5.2 Software. We have 1 Altigen AltiWare ACC 5.2 Software manual available for free PDF download: Administration Manual

Altigen AltiWare ACC 5.2 Administration Manual (399 pages)

Brand: Altigen | Category: Software | Size: 5 MB

Table of Contents
3
About this Manual

13
- Related Publications
  13
CHAPTER 1 Overview

15
- Technology Enhancements in Release 5.1 and 5.2
  15
Hapter

33
- Altiware Requirements
  
  33
  - Minimum System Requirements
    33
    
    Supported Operating Systems
    33
    
    CPU, Memory, and HDD Requirements
    34
  - Preparation for Installation
    34
  - Altiware Licenses
    35
  - Installing Altiware
    35
  - Installing Altiware Admin on a Network Client
    36
  - Uninstalling Altiware
    36
  - Troubleshooting (Error Messages)
    36
  - C Hapter
    38
Hapter

39
- Getting Around Altiware Administrator
  
  39
  - Logging in and out
    39
  - Changing the Password
    40
  - The Altiware Administrator Main Window
    40
    
    The Main Menu
    40
    
    Quick Access Toolbar
    41
    
    Status Bar
    42
  - The View Windows
    43
    
    Boards View Window
    43
    
    Extension View Window
    43
    
    Trunk View Window
    44
    
    Call Log View Window
    46
    
    Workgroup View Window
    46
    
    Current Resource Statistics Window
    47
  - Stopping the Altigen Switching Service
    48
  - Programs Available from the Windows Start Menu
    49
  - C Hapter
    50
Hapter

51
- System Configuration
  
  51
Hapter

79
- Gateway Management
  
  79
Hapter

87
- Voice Mail Configuration
  
  87
  - Managing Messages
    87
    
    Setting Message Notification Retries
    88
    
    Setting E-Mail Messaging Options
    89
    
    Setting Message Management Options
    89
    
    Setting Message Recording Options
    89
  - Creating Distribution Lists
    90
    
    Defining a Distribution List
    91
    
    C Hapter
    92
Hapter

93
- Auto Attendant Configuration
  
  93
  - Planning Is Essential
    93
    
    Example: AA Planning
    94
  - Adding Auto Attendants
    94
  - Editing Auto Attendants
    95
    
    Configuring Menu Items
    96
    
    Collecting Digits
    98
    
    Making Auto Attendant Assignments
    99
  - Phrase Management
    99
    
    Recording Custom Phrases from the Altigen Phone
    100
    
    Using Pre-Recorded Prompts
    100
    
    Using Professionally Recorded Phrases
    101
    
    C Hapter
    102
Hapter

103
- Multilingual Configuration
  
  103
Hapter

111
- Call Recording Configuration
  
  111
  - Description of the Recorded File Name
    111
  - Configuring Call Recording
    112
    
    Using a Remote Shared Directory
    113
    
    C Hapter
    117
CHAPTER 10 Application Extension Configuration

119
- Application Extension Setup
  119
  - Application Failover Plan
    120
  - Application Information
    121
  - Readying the Application
    121
Hapter

123
- Board Configuration
  
  123
  - Using the Triton Resource Board
    125
  - Using the Triton Meetme Conference Board
    125
  - Configuring the Quantum Board
    125
  - Triton Resource Board
    125
  - Triton 30-Party Conference Board
    125
  - Quantum Board
    125
  - Configuring the Triton Analog Station Board
    126
  - Triton Analog Station Board
    126
  - Configuring the Triton Analog Trunk LS/GS and LS Boards
    127
  - Configuring the Triton Voip Board
    127
  - Triton Analog Trunk LS/GS and LS Boards
    127
  - Triton Voip Board
    127
  - Configuring the Triton T1/E1 Board
    128
    
    Configuring the Board
    128
    
    Triton T1/E1 Boards
    128
    
    Reading the Status Messages
    130
    
    Setting up Channels on the Triton T1/E1 Board
    133
    
    Installing a Channel Service Unit (CSU)
    141
    
    Troubleshooting T1/E1-Common Symptoms
    141
  - Configuring Virtual Boards SIPSP and H323SP
    142
    
    Configuring the SIPSP Board
    142
    
    Virtual Boards SIP and H323
    142
    
    Configuring the H323SP Board
    143
  - Configuring the MAX Board
    144
  - MAX1000 Board
    144
  - Configuring the Virtual Mobileext Board
    145
  - C Hapter
    145
Hapter

147
- Trunk Configuration
  
  147
  - Trunks out of Service
    147
  - Channel Identification
    147
  - Opening the Trunk Configuration Window
    148
  - Selecting Trunks to Set Attributes
    149
  - Configuring One or Multiple Trunks
    149
  - Setting General Trunk Attributes
    150
  - H323 Tie Trunk Properties
    154
  - SIP Tie Trunk Properties
    154
  - SIP Trunk Properties
    155
    
    Configuring a SIP Trunk
    155
  - Triton T1/E1 Trunk Properties
    157
    
    Caller ID and DID Incoming Sequence Example
    159
  - Triton Analog Trunk GS/LS Properties
    160
    
    Performing Impedance Match on Your Own
    163
    
    Using the Match Impedance Button
    163
    
    Measuring the Rx Level of a Trunk Channel
    164
    
    If You Don't Have the Milli-Watt Test Number
    165
    
    If You Need to Improve the Rx Level
    165
  - Quantum Trunk Properties
    169
  - Incoming Call Routing
    172
    
    Regular Trunk Calls
    172
  - Outgoing Call Blocking
    172
  - C Hapter
    173
Hapter

175
- In Call Routing Configuration
  
  175
  - Caller ID Routing
    176
    
    Adding and Deleting Caller ID Route Entries
    176
    
    Defining Caller ID Routing
    177
  - DNIS Routing
    177
    
    Adding and Deleting DNIS Route Entries
    178
    
    Defining DNIS Routing
    178
    
    C Hapter
    180
Hapter

181
- Out Call Routing Configuration
  
  181
  - Configuring out Call Routing
    182
    
    Working with Route Definitions
    183
    
    Setting Default Routes
    184
    
    Working on Dialing Patterns
    185
    
    Dialing Pattern Configuration Tips
    187
  - Configuration Example - Solving 10-Digit Dialing
    188
  - Resolving Dialing Delay for Non-Usa/Canada Countries
    190
  - C Hapter
    192
Hapter

193
- Extension Configuration
  
  193
  - About the Apply to Button
    194
  - Setting up Extensions
    194
    
    Setting Personal Information
    195
    
    Call Recording Options
    197
    
    Forced Account Code
    197
    
    Physical Location and Type
    199
    
    Setting the Line Properties
    199
    
    IP Extension Configuration
    202
    
    Phone Display Options
    203
  - Configuring Group Options for an Extension
    203
  - Setting Inter Call Delay
    205
  - Setting up Station Speed Dialing
    206
  - Setting the Mailbox Options
    207
    
    Disabling a Mailbox
    208
    
    Setting an Information-Only Mailbox
    208
    
    SMTP/POP3 Setting
    208
    
    Mail Forwarding Options
    209
    
    Press "0" Option
    209
    
    Setting Mailbox Capacities
    209
    
    Setting Message Playback Options
    209
  - Setting Message Notification Options
    210
    
    Emergency Notification
    211
    
    Setting the Message Types for Notification
    211
    
    Unusual VM Activity Notification
    211
    
    Setting the Type of Notification
    212
    
    Setting Notification Timing
    213
    
    Enabling Message Notification
    214
    
    Setting Notification Business Hours
    214
  - Configuring Calling Restrictions
    214
    
    Setting Call Restriction Options
    215
    
    Setting Other Call Restrictions
    215
  - Setting Answering Options
    216
    
    Forwarding All Calls
    216
    
    Do Not Disturb
    218
    
    Handling Busy Calls
    218
    
    Setting Call Waiting Options
    218
    
    Handling Unanswered Calls
    219
  - Configuring One Number Access
    219
    
    One Number Access Options
    220
    
    Call Screening
    221
    
    Setting Caller ID Verification
    221
    
    Specifying Forwarding Numbers
    221
  - Setting up Monitor Lists
    222
    
    C Hapter
    223
    
    Configuring a Monitor List
    223
Hapter

225
- Setting up IP Extensions
  
  225
  - Setting an IP Extension
    229
    
    Setting Voip Codec for IP Extension
    230
Hapter

233
- Altigen IP Phone Configuration
  
  233
  - C Hapter
    236
Hapter

239
- Mobile Extension Configuration
  
  239
  - Mobile Extension Diagram
    240
  - Setting up a Mobile Extension
    240
  - Voice Mail for Mobile Extensions
    247
  - Mobile Extension Limitations
    247
Hapter

249
- Hunt Group Configuration
  
  249
  - Overview of Huntgroup Configuration Window
    250
  - Setting up Hunt Groups
    250
    
    Establishing Basic Hunt Group Attributes
    251
    
    Setting Call Restrictions
    252
  - Establishing Hunt Group Membership
    252
    
    Setting Login Status for System Restart
    253
  - Setting Hunt Group Mail Management
    253
    
    Disabling a Mailbox
    254
    
    Setting E-Mail Options
    254
    
    Setting Mailbox Capacities
    255
    
    Setting Mailbox Playback Options
    255
  - Setting Message Notification Options
    255
    
    Setting the Message Types for Notification
    256
    
    Setting the Type of Notification
    256
    
    Setting Notification Timing
    257
    
    Setting Notification Business Hours
    258
  - Setting Call Handling Options
    258
    
    Forwarding All Calls
    259
    
    Handling Busy Calls
    259
    
    Handling Unanswered Calls
    260
    
    Setting a Hunt Group's Call Distribution Rule
    260
  - Setting Queue Management Options
    261
  - C Hapter
    262
Hapter

263
- Paging Group Configuration
  
  263
Hapter

267
- Line Park Configuration
  
  267
  - C Hapter
    270
Hapter

271
- Workgroup Configuration
  
  271
  - Workgroup Functionalities
    271
  - Creating and Configuring Workgroups
    274
  - Overview of Workgroup Configuration Window
    274
  - Setting up Workgroups
    275
    
    Establishing Basic Workgroup Attributes
    275
    
    Setting Call Restrictions
    276
    
    Service Level Threshold
    277
    
    Workgroup Recording Options
    277
  - Establishing Workgroup Membership
    279
    
    Setting Login Status for System Restart
    280
  - Setting Workgroup Mail Management
    280
    
    Disabling a Mailbox
    281
    
    Setting E-Mail Options
    281
    
    Press "0" Option
    282
    
    Setting Mailbox Capacities
    282
    
    Setting Mailbox Playback Options
    282
    
    Voice Mail Access Option
    283
  - Setting Message Notification Options
    283
    
    Setting the Message Types for Notification
    283
    
    Setting Notification Timing
    284
    
    Setting the Type of Notification
    284
    
    Setting Notification Business Hours
    285
  - Setting Call Handling Options
    285
    
    Forwarding All Calls
    286
    
    Handling Busy Calls
    286
    
    Handling Unanswered Calls
    287
    
    Number of Rings before Handling
    287
    
    Setting Intragroup Call Distribution
    287
  - Queue Management
    289
    
    Queue Announcement
    289
    
    Setting Queue Phrase Options
    289
    
    Expected Wait Time Sampling
    290
    
    Queue Overflow Forwarding
    290
    
    Quit Queue Option
    290
    
    Supervisor Queue Control
    291
  - Agent Logout Reason Codes
    291
  - C Hapter
    292
Hapter

293
- Managing and Using Meetme Conference
  
  293
  - Setting the Meetme Conference Extension
    294
  - Meetme Conference Window
    294
  - Working in the Meetme Conference Window
    295
  - Creating a Meeting
    297
  - E-Mailing a Meeting Invitation
    300
  - Modifying the E-Mail Template
    301
  - Starting and Stopping a Meeting
    301
    
    Continuing a Meeting Beyond Its Duration Time
    301
  - Joining a Meeting
    302
Hapter

303
- Network Configuration Guidelines
  
  303
  - For Voip
    303
  - Isp/Intranet Quality of Service (Qos)
    303
  - WAN Bandwidth
    303
  - WAN Router Configuration
    304
  - Firewall Configuration
    304
  - Network Using NAT
    304
  - Network Configuration Guidelines for Altigen IP Phones
    305
  - Configuration Guidelines for NAT
    305
    
    Private Network Configuration Example
    305
    
    VPN Network Configuration Example
    307
    
    C Hapter
    310
Hapter

311
- Enterprise Voip Network Management
  
  311
- Hapter
  
  343
  - System Report Management
    343
    
    System Summary Report
    343
    
    IP Cumulative Traffic Statistics
    344
    
    Resetting Cumulative Statistics
    345
- Hapter
  
  347
  - Tools and Applications
    347
    
    Altigen Board Test
    347
    
    Altigateway Configuration Tool
    348
    
    CT-Bus Test Tool
    348
    
    Backup and Restore Utility
    349
    
    Backing up Files
    350
    
    Scheduling Backups
    350
    
    Restoring Backed up Files
    351
    
    Altiware Admin & Extension Security Checker
    352
    
    Checking Extension Security
    353
    
    Start & Stop All Altigen Services
    355
    
    Trace Collector
    355
    
    Limitations
    358
    
    Voice File Converter
    359
    
    Read Config
    360
    
    Work/Hunt Group Converter
    361
APPENDIX A E1-R2 and E1 ISDN PRI Installations

363
- E1 R2 cas Installation
  363
- E1 ISDN PRI Installation
  375
Ppendix

363
Appendix B

379
- Required Service Parameters
  379
Ppendix

379
- APPENDIX C Network Ports
  
  383
  - Remote IP Phones Behind NAT
    385
  - Ppendix
    387
- APPENDIX D Technical Support & Product Repair Services
  
  387
  - Technical Support
    387
  - Product Repair
    388
  - Technical Training for Administrators
    388
  - Appendixe
    391
- APPENDIX E Troubleshooting
  
  391
  - Troubleshooting Voip-Common Symptoms and Solutions
    391
  - Index
    393

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Altigen AltiWare ACC 5.2 Software Manuals

Altigen AltiWare ACC 5.2 Administration Manual (399 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

Altiware Requirements

Hapter

Getting Around Altiware Administrator

Hapter

System Configuration

Hapter

Gateway Management

Hapter

Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

CHAPTER 10 Application Extension Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

Hapter

In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines

Hapter

Enterprise Voip Network Management

Hapter

Hapter

APPENDIX A E1-R2 and E1 ISDN PRI Installations

Ppendix

Appendix B

Ppendix

APPENDIX C Network Ports

APPENDIX D Technical Support & Product Repair Services

APPENDIX E Troubleshooting

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