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AltiWare ACC 5.2
Altigen AltiWare ACC 5.2 Manuals
Manuals and User Guides for Altigen AltiWare ACC 5.2. We have
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Altigen AltiWare ACC 5.2 manual available for free PDF download: Administration Manual
Altigen AltiWare ACC 5.2 Administration Manual (399 pages)
Brand:
Altigen
| Category:
Software
| Size: 5.93 MB
Table of Contents
Table of Contents
3
About this Manual
13
Related Publications
13
CHAPTER 1 Overview
15
Technology Enhancements in Release 5.1 and 5.2
15
SIP Implementation
15
C Hapter
15
Multi-Site Enterprise Management - Altienterprise Manager
16
Multi-Chassis Gateway Support
17
Capacity Improvements
18
Voice Processing New Features and Enhancements
18
PBX New Features and Enhancements
18
Call Center New Features and Enhancements
19
Client Application New Features and Enhancements
19
IP Phone New Features and Enhancements (IP600, IP710, IP705)
20
Key System Features
21
IP PBX Features
21
C Hapter
23
Automatic Call Distribution Features
24
Auto Attendant (AA) Features
27
Voice Mail Features
27
Internet Integration Features
28
C Hapter
29
System and Administration Features
29
Voice over IP Features
30
C Hapter
31
Multi-Site Voip Management - Altienterprise Manager
31
Optional Add-On Software
32
Hapter
33
Altiware Requirements
33
Minimum System Requirements
33
Supported Operating Systems
33
CPU, Memory, and HDD Requirements
34
Preparation for Installation
34
Altiware Licenses
35
Installing Altiware
35
Installing Altiware Admin on a Network Client
36
Uninstalling Altiware
36
Troubleshooting (Error Messages)
36
C Hapter
38
Hapter
39
Getting Around Altiware Administrator
39
Logging in and out
39
Changing the Password
40
The Altiware Administrator Main Window
40
The Main Menu
40
Quick Access Toolbar
41
Status Bar
42
The View Windows
43
Boards View Window
43
Extension View Window
43
Trunk View Window
44
Call Log View Window
46
Workgroup View Window
46
Current Resource Statistics Window
47
Stopping the Altigen Switching Service
48
Programs Available from the Windows Start Menu
49
C Hapter
50
Hapter
51
System Configuration
51
Setting General Parameters
51
Setting a System Number Plan
54
Setting Business Hours
60
Routing Calls on Holidays
62
Configuring System Speed Dialing
64
Defining System Call Restrictions
66
Blocking Calls to Area Codes from All Extensions
67
Setting Unrestricted Area Codes
67
Blocking All Outgoing Calls
68
Enabling Hop off for Tie Trunks
68
Locking Attacked Extensions
68
Setting 10-Digit Dialing Area Codes
68
Creating Account Codes
69
Adding and Deleting Account Codes
69
Setting up Call Reports
69
Internal Database Configuration (Internal Log Service)
70
Exporting through a Local Port
71
Country-Relevant Settings
71
Setting Toll Call Prefixes
71
Setting Emergency Numbers
72
Audio Peripheral Configuration
72
Configuring Music on Hold and Recorded Announcements
73
Configuring Overhead Paging
74
Setting Greeting and Update Prompts
74
Activity
74
Feature Profiles
76
C Hapter
78
Hapter
79
Gateway Management
79
Managing Altigateways
80
Setting Parameters
81
Adding and Attaching a Gateway
82
Detaching and Deleting a Gateway
83
Changing Gateway ID and Password
83
Altigateway Configuration Tool
84
Hapter
87
Voice Mail Configuration
87
Managing Messages
87
Setting Message Notification Retries
88
Setting E-Mail Messaging Options
89
Setting Message Management Options
89
Setting Message Recording Options
89
Creating Distribution Lists
90
Defining a Distribution List
91
C Hapter
92
Hapter
93
Auto Attendant Configuration
93
Planning Is Essential
93
Example: AA Planning
94
Adding Auto Attendants
94
Editing Auto Attendants
95
Configuring Menu Items
96
Collecting Digits
98
Making Auto Attendant Assignments
99
Phrase Management
99
Recording Custom Phrases from the Altigen Phone
100
Using Pre-Recorded Prompts
100
Using Professionally Recorded Phrases
101
C Hapter
102
Hapter
103
Multilingual Configuration
103
Configuration Overview
103
Creating Language Phrase Packages
104
Storing Language Phrase Packages
104
Configuring for a Multilingual System
105
Enabling Multilingual Support in the Auto Attendant
106
Configuring the Extension
107
Extension User Can Change Language Setting
108
Using DNIS to Set the Language
109
Which Language will be Used
110
Hapter
111
Call Recording Configuration
111
Description of the Recorded File Name
111
Configuring Call Recording
112
Using a Remote Shared Directory
113
C Hapter
117
CHAPTER 10 Application Extension Configuration
119
Application Extension Setup
119
Application Failover Plan
120
Application Information
121
Readying the Application
121
Hapter
123
Board Configuration
123
Using the Triton Resource Board
125
Using the Triton Meetme Conference Board
125
Configuring the Quantum Board
125
Triton Resource Board
125
Triton 30-Party Conference Board
125
Quantum Board
125
Configuring the Triton Analog Station Board
126
Triton Analog Station Board
126
Configuring the Triton Analog Trunk LS/GS and LS Boards
127
Configuring the Triton Voip Board
127
Triton Analog Trunk LS/GS and LS Boards
127
Triton Voip Board
127
Configuring the Triton T1/E1 Board
128
Configuring the Board
128
Triton T1/E1 Boards
128
Reading the Status Messages
130
Setting up Channels on the Triton T1/E1 Board
133
Installing a Channel Service Unit (CSU)
141
Troubleshooting T1/E1-Common Symptoms
141
Configuring Virtual Boards SIPSP and H323SP
142
Configuring the SIPSP Board
142
Virtual Boards SIP and H323
142
Configuring the H323SP Board
143
Configuring the MAX Board
144
MAX1000 Board
144
Configuring the Virtual Mobileext Board
145
C Hapter
145
Hapter
147
Trunk Configuration
147
Trunks out of Service
147
Channel Identification
147
Opening the Trunk Configuration Window
148
Selecting Trunks to Set Attributes
149
Configuring One or Multiple Trunks
149
Setting General Trunk Attributes
150
H323 Tie Trunk Properties
154
SIP Tie Trunk Properties
154
SIP Trunk Properties
155
Configuring a SIP Trunk
155
Triton T1/E1 Trunk Properties
157
Caller ID and DID Incoming Sequence Example
159
Triton Analog Trunk GS/LS Properties
160
Performing Impedance Match on Your Own
163
Using the Match Impedance Button
163
Measuring the Rx Level of a Trunk Channel
164
If You Don't Have the Milli-Watt Test Number
165
If You Need to Improve the Rx Level
165
Quantum Trunk Properties
169
Incoming Call Routing
172
Regular Trunk Calls
172
Outgoing Call Blocking
172
C Hapter
173
Hapter
175
In Call Routing Configuration
175
Caller ID Routing
176
Adding and Deleting Caller ID Route Entries
176
Defining Caller ID Routing
177
DNIS Routing
177
Adding and Deleting DNIS Route Entries
178
Defining DNIS Routing
178
C Hapter
180
Hapter
181
Out Call Routing Configuration
181
Configuring out Call Routing
182
Working with Route Definitions
183
Setting Default Routes
184
Working on Dialing Patterns
185
Dialing Pattern Configuration Tips
187
Configuration Example - Solving 10-Digit Dialing
188
Resolving Dialing Delay for Non-Usa/Canada Countries
190
C Hapter
192
Hapter
193
Extension Configuration
193
About the Apply to Button
194
Setting up Extensions
194
Setting Personal Information
195
Call Recording Options
197
Forced Account Code
197
Physical Location and Type
199
Setting the Line Properties
199
IP Extension Configuration
202
Phone Display Options
203
Configuring Group Options for an Extension
203
Setting Inter Call Delay
205
Setting up Station Speed Dialing
206
Setting the Mailbox Options
207
Disabling a Mailbox
208
Setting an Information-Only Mailbox
208
SMTP/POP3 Setting
208
Mail Forwarding Options
209
Press "0" Option
209
Setting Mailbox Capacities
209
Setting Message Playback Options
209
Setting Message Notification Options
210
Emergency Notification
211
Setting the Message Types for Notification
211
Unusual VM Activity Notification
211
Setting the Type of Notification
212
Setting Notification Timing
213
Enabling Message Notification
214
Setting Notification Business Hours
214
Configuring Calling Restrictions
214
Setting Call Restriction Options
215
Setting Other Call Restrictions
215
Setting Answering Options
216
Forwarding All Calls
216
Do Not Disturb
218
Handling Busy Calls
218
Setting Call Waiting Options
218
Handling Unanswered Calls
219
Configuring One Number Access
219
One Number Access Options
220
Call Screening
221
Setting Caller ID Verification
221
Specifying Forwarding Numbers
221
Setting up Monitor Lists
222
C Hapter
223
Configuring a Monitor List
223
Hapter
225
Setting up IP Extensions
225
Setting an IP Extension
229
Setting Voip Codec for IP Extension
230
Hapter
233
Altigen IP Phone Configuration
233
C Hapter
236
Hapter
239
Mobile Extension Configuration
239
Mobile Extension Diagram
240
Setting up a Mobile Extension
240
Voice Mail for Mobile Extensions
247
Mobile Extension Limitations
247
Hapter
249
Hunt Group Configuration
249
Overview of Huntgroup Configuration Window
250
Setting up Hunt Groups
250
Establishing Basic Hunt Group Attributes
251
Setting Call Restrictions
252
Establishing Hunt Group Membership
252
Setting Login Status for System Restart
253
Setting Hunt Group Mail Management
253
Disabling a Mailbox
254
Setting E-Mail Options
254
Setting Mailbox Capacities
255
Setting Mailbox Playback Options
255
Setting Message Notification Options
255
Setting the Message Types for Notification
256
Setting the Type of Notification
256
Setting Notification Timing
257
Setting Notification Business Hours
258
Setting Call Handling Options
258
Forwarding All Calls
259
Handling Busy Calls
259
Handling Unanswered Calls
260
Setting a Hunt Group's Call Distribution Rule
260
Setting Queue Management Options
261
C Hapter
262
Hapter
263
Paging Group Configuration
263
Hapter
267
Line Park Configuration
267
C Hapter
270
Hapter
271
Workgroup Configuration
271
Workgroup Functionalities
271
Creating and Configuring Workgroups
274
Overview of Workgroup Configuration Window
274
Setting up Workgroups
275
Establishing Basic Workgroup Attributes
275
Setting Call Restrictions
276
Service Level Threshold
277
Workgroup Recording Options
277
Establishing Workgroup Membership
279
Setting Login Status for System Restart
280
Setting Workgroup Mail Management
280
Disabling a Mailbox
281
Setting E-Mail Options
281
Press "0" Option
282
Setting Mailbox Capacities
282
Setting Mailbox Playback Options
282
Voice Mail Access Option
283
Setting Message Notification Options
283
Setting the Message Types for Notification
283
Setting Notification Timing
284
Setting the Type of Notification
284
Setting Notification Business Hours
285
Setting Call Handling Options
285
Forwarding All Calls
286
Handling Busy Calls
286
Handling Unanswered Calls
287
Number of Rings before Handling
287
Setting Intragroup Call Distribution
287
Queue Management
289
Queue Announcement
289
Setting Queue Phrase Options
289
Expected Wait Time Sampling
290
Queue Overflow Forwarding
290
Quit Queue Option
290
Supervisor Queue Control
291
Agent Logout Reason Codes
291
C Hapter
292
Hapter
293
Managing and Using Meetme Conference
293
Setting the Meetme Conference Extension
294
Meetme Conference Window
294
Working in the Meetme Conference Window
295
Creating a Meeting
297
E-Mailing a Meeting Invitation
300
Modifying the E-Mail Template
301
Starting and Stopping a Meeting
301
Continuing a Meeting Beyond Its Duration Time
301
Joining a Meeting
302
Hapter
303
Network Configuration Guidelines
303
For Voip
303
Isp/Intranet Quality of Service (Qos)
303
WAN Bandwidth
303
WAN Router Configuration
304
Firewall Configuration
304
Network Using NAT
304
Network Configuration Guidelines for Altigen IP Phones
305
Configuration Guidelines for NAT
305
Private Network Configuration Example
305
VPN Network Configuration Example
307
C Hapter
310
Hapter
311
Enterprise Voip Network Management
311
Understanding Voip Bandwidth Requirements
312
Opening Altienterprise Manager
313
Changing the Altienterprise Manager Password
315
Setting Voip Codec Profiles
316
Assigning Codec Profiles to IP Addresses
318
Defining IP Networks
320
Defining Your Network
321
Configuring a Public or Intranet Pipe
322
Configuring Altiserv Behind NAT
323
Defining the IP Dialing Table
324
Creating a Multi-Site Voip Domain
327
The Multi-Site Voip Domain
327
Declaring Additional Servers for the Voip Domain
329
Working with Servers in the Voip Domain
330
Adding a Server to a Voip Domain
331
Rejoining a Server to the Voip Domain
332
Managing Voip Domain Users
333
The Scope of an Extension in the Voip Domain
334
Changing an Extension's Scope from Local to Global
336
Changing an Extension's Scope from Global to Local
337
Relocating a Global Extension
338
Configuring Global Least Cost Routing
340
When Information May be out of Sync
342
Hapter
343
System Report Management
343
System Summary Report
343
IP Cumulative Traffic Statistics
344
Resetting Cumulative Statistics
345
Hapter
347
Tools and Applications
347
Altigen Board Test
347
Altigateway Configuration Tool
348
CT-Bus Test Tool
348
Backup and Restore Utility
349
Backing up Files
350
Scheduling Backups
350
Restoring Backed up Files
351
Altiware Admin & Extension Security Checker
352
Checking Extension Security
353
Start & Stop All Altigen Services
355
Trace Collector
355
Limitations
358
Voice File Converter
359
Read Config
360
Work/Hunt Group Converter
361
APPENDIX A E1-R2 and E1 ISDN PRI Installations
363
E1 R2 cas Installation
363
E1 ISDN PRI Installation
375
Ppendix
363
Appendix B
379
Required Service Parameters
379
Service Parameters/Request Information for T1
379
Service Parameters/Request Information for PRI
381
Service Parameters/Request Information for E1
382
Ppendix
379
APPENDIX C Network Ports
383
Remote IP Phones Behind NAT
385
Ppendix
387
APPENDIX D Technical Support & Product Repair Services
387
Technical Support
387
Product Repair
388
Technical Training for Administrators
388
Appendixe
391
APPENDIX E Troubleshooting
391
Troubleshooting Voip-Common Symptoms and Solutions
391
Index
393
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