Setting Notification Business Hours; Enabling Message Notification; Configuring Calling Restrictions - Altigen ACM 6.7 Administrator's Manual

Configuring Calling Restrictions

When notification is configured to a pager, the system will transmit DTMF digits as the
return phone number (the System Main Number as set in the System Configuration
General tab) after call connection. However, there are situations when the system may
not be able to receive an answer supervision signal from the pager system. If the system
sends digits before the call is connected, some digits will be cut off. The following two
options can be configured based on answer supervision capability:
• Seconds after Dialing—If the pager carrier cannot provide an answer supervision
signal, check this option and set a delay time. (Default 5 seconds, maximum 30
seconds.)
• Seconds after Answered—If the answer supervision signal is provided by the
carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases,
the pager carrier cannot detect DTMF right after the call connection. (Default is 10
seconds, maximum is 30.)
Note: You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.

Setting Notification Business Hours

You can choose one of three options for when the extension user is to be notified of new
messages:
Non-Business Hours—notification only during non-business hours. Business hours
•
are set in System Configuration, Business Hours tab (see "Setting Business Hours"
on page 53).
From/To—notification during a specified time of day. Select the hours in the From
•
and To time scroll boxes.
• Any Time—notification at all times (every day).

Enabling Message Notification

After configuring your message notification settings, to enable message notification,
check the Allow Extension User to Configure Forwarding, Notification and
Reminder Call to an Outside Number check box on the Restriction tab of Extension
Configuration.
Configuring Calling Restrictions
To work with extension call restrictions, select the extension number you want to work
with from the Agent/Supervisor/Extension list, then click the Restriction tab.
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MAXCS ACM 6.7 Administration Manual