Altigen AltiWare ACM 5.1 Manuals

Manuals and User Guides for Altigen AltiWare ACM 5.1. We have 1 Altigen AltiWare ACM 5.1 manual available for free PDF download: Administration Manual

Altigen AltiWare ACM 5.1 Administration Manual (454 pages)

AltiWare ACM 5.1 Administration Manual Altigen Communications

Brand: Altigen | Category: Software | Size: 6 MB

Table of Contents
3
About Thi Manual
15
About this Manual

15
- Related Publications
  15
- C Hapter
  17
CHAPTER 1 Overview

17
- Technology Enhancements in Release 5.1
  17
Hapter

35
- Software Installation & License Registration
  
  35
CHAPTER 3 Getting Around Altiware Administrator 5.1

55
- Logging in and out
  55
- Changing the Password
  56
- The Altiware Administrator Main Window
  56
  - The Main Menu
    56
  - Quick Access Toolbar
    57
  - Status Bar
    58
  - The View Windows
    58
    
    Boards View Window
    58
    
    Extension View Window
    59
    
    Trunk View Window
    60
    
    Call Log View Window
    61
    
    Workgroup View Window
    61
    
    Current Resource Statistics Window
    62
  - Stopping the Altigen Switching Service
    63
  - Programs Available from the Windows Start Menu
    64
Hapter

65
- System Configuration
  
  65
- Gateway Management
  
  93
  - Managing Altigateways
    94
  - Setting Parameters
    95
  - Adding and Attaching a Gateway
    96
  - Detaching and Deleting a Gateway
    97
  - Changing Gateway ID and Password
    97
  - Altigateway Configuration Tool
    98
  - C Hapter
    100
Hapter

101
- Voice Mail Configuration
  
  101
  - Managing Messages
    101
    
    Setting Message Notification Retries
    102
    
    Setting E-Mail Messaging Options
    103
    
    Setting Message Management Options
    103
    
    Setting Message Recording Options
    103
    
    Synchronizing E-Mail with Exchange
    104
  - Creating Distribution Lists
    104
    
    Defining a Distribution List
    105
    
    C Hapter
    106
Hapter

107
- Auto Attendant Configuration
  
  107
  - Planning Is Essential
    107
    
    Example: AA Planning
    108
  - Adding Auto Attendants
    108
  - Editing Auto Attendants
    109
    
    Configuring Menu Items
    110
    
    Collecting Digits
    112
    
    Making Auto Attendant Assignments
    114
  - Phrase Management
    114
    
    Using Pre-Recorded Prompts
    114
    
    Recording Custom Phrases from the Altigen Phone
    115
    
    Using Professionally Recorded Phrases
    115
Hapter

117
- Multilingual Configuration
  
  117
  - Configuration Overview
    117
  - Creating Language Phrase Packages
    118
    
    Storing Language Phrase Packages
    118
  - Configuring for a Multilingual System
    119
  - Enabling Multilingual Support in the Auto Attendant
    120
  - Configuring the Extension
    121
    
    Extension User Can Change Language Setting
    121
    
    C Hapter
    123
  - Using DNIS to Set the Language
    123
  - Which Language will be Used
    124
Hapter

125
- Call Recording Configuration
  
  125
  - Description of the Recorded File Name
    125
  - Configuring Call Recording
    126
    
    Using a Remote Shared Directory
    127
CHAPTER 10 Application Extension Configuration

133
- Application Extension Setup
  133
  - Application Failover Plan
    134
  - Application Information
    135
  - Readying the Application
    135
  - C Hapter
    136
Hapter

137
- Board Configuration
  
  137
  - Using the Triton Resource Board
    139
  - Using the Triton Meetme Conference Board
    139
  - Configuring the Quantum Board
    139
  - Triton Resource Board
    139
  - Quantum Board
    139
  - Configuring the Triton Analog Station Board
    140
  - Triton Analog Station Board
    140
  - Configuring the Triton Analog Trunk LS/GS and LS Boards
    141
  - Configuring the Triton Voip Board
    141
  - Triton Analog Trunk LS/GS and LS Boards
    141
  - Triton Voip Board
    141
  - Configuring the Triton T1/E1 Board
    142
    
    Configuring the Board
    142
    
    Setting up Channels on the Triton T1/E1 Board
    147
    
    Triton T1/E1 Boards
    147
    
    Installing a Channel Service Unit (CSU)
    155
    
    Troubleshooting T1/E1-Common Symptoms
    155
  - Configuring Virtual Boards SIPSP and H323SP
    156
    
    Configuring the SIPSP Board
    156
    
    Configuring the H323SP Board
    157
  - Configuring the MAX Board
    158
  - C Hapter
    159
  - Configuring the Virtual Mobileext Board
    159
Hapter

161
- Trunk Configuration
  
  161
  - Trunks out of Service
    161
  - Channel Identification
    161
  - Opening the Trunk Configuration Window
    162
  - Selecting Trunks to Set Attributes
    163
  - Configuring One or Multiple Trunks
    164
  - Setting General Trunk Attributes
    164
  - H323 Tie Trunk Properties
    168
  - SIP Tie Trunk Properties
    168
  - SIP Trunk Properties
    169
    
    Configuring a SIP Trunk
    169
  - Triton T1/E1 Trunk Properties
    171
    
    Caller ID and DID Incoming Sequence Example
    173
  - Triton Analog Trunk GS/LS Properties
    174
    
    Performing Impedance Match on Your Own
    177
    
    Using the Match Impedance Button
    177
    
    Measuring the Rx Level of a Trunk Channel
    178
    
    If You Don't Have the Milli-Watt Test Number
    179
    
    If You Need to Improve the Rx Level
    179
  - Quantum Trunk Properties
    183
  - Incoming Call Routing
    186
    
    Regular Trunk Calls
    186
    
    Web IP Calls
    186
  - Outgoing Call Blocking
    187
  - C Hapter
    188
Hapter

189
- In Call Routing Configuration
  
  189
  - Caller ID Routing
    190
    
    Adding and Deleting Caller ID Route Entries
    190
    
    Defining Caller ID Routing
    191
  - DNIS Routing
    191
    
    Adding and Deleting DNIS Route Entries
    192
    
    Defining DNIS Routing
    192
    
    C Hapter
    194
Hapter

195
- Out Call Routing Configuration
  
  195
Hapter

207
- Extension Configuration
  
  207
  - About the Apply to Button
    208
  - Setting up Extensions
    208
    
    Setting Personal Information
    209
    
    Forced Account Code
    211
    
    Personal Call Recording Options
    211
    
    Changing the Type
    212
    
    Physical Location and Type
    212
    
    Changing the Location
    213
    
    Setting the Line Properties
    213
    
    IP Extension Configuration
    216
    
    Phone Display Options
    216
  - Configuring Group Options for an Extension
    217
  - Setting Wrap-Up Time
    218
  - Setting up Station Speed Dialing
    219
  - Setting the Mailbox Options
    220
    
    Disabling a Mailbox
    221
    
    Setting an Information-Only Mailbox
    221
    
    SMTP/POP3 Setting
    221
    
    Synchronizing with Exchange Server
    221
    
    Mail Forwarding Options
    222
    
    Press "0" Option
    222
    
    Setting Message Playback Options
    222
    
    Setting Mailbox Capacities
    223
  - Setting Message Notification Options
    223
    
    Emergency Notification
    224
    
    Setting the Message Types for Notification
    224
    
    Unusual VM Activity Notification
    224
    
    Setting Notification Timing
    226
    
    Setting the Type of Notification
    226
    
    Enabling Message Notification
    227
    
    Setting Notification Business Hours
    227
  - Configuring Calling Restrictions
    228
    
    Setting Call Restriction Options
    228
    
    Setting Other Call Restrictions
    229
  - Setting Answering Options
    229
    
    Forwarding All Calls
    230
    
    Do Not Disturb
    231
    
    Handling Busy Calls
    232
    
    Handling Unanswered Calls
    232
    
    Setting Call Waiting Options
    232
    
    Enabling One Number Access
    233
  - Configuring One Number Access
    233
    
    One Number Access Options
    234
    
    Call Screening
    235
    
    Setting Caller ID Verification
    235
    
    Specifying Forwarding Numbers
    235
  - Setting up Monitor Lists
    236
    
    Configuring a Monitor List
    236
    
    C Hapter
    237
Hapter

239
- Setting up IP Extensions
  
  239
  - Setting an IP Extension
    243
    
    Setting Voip Codec for IP Extension
    244
Hapter

247
- Altigen IP Phone Configuration
  
  247
  - C Hapter
    250
  - Copy from Button
    252
  - Apply to Button
    252
Hapter

253
- Mobile Extension Configuration
  
  253
  - Mobile Extension Diagram
    254
  - Setting up a Mobile Extension
    254
  - Voice Mail for Mobile Extensions
    261
  - Mobile Extension Limitations
    261
  - C Hapter
    262
Hapter

263
- Hunt Group Configuration
  
  263
  - Overview of Huntgroup Configuration Window
    264
  - Setting up Huntgroups
    264
    
    Establishing Basic Hunt Group Attributes
    265
    
    Setting Call Restrictions
    266
  - Establishing Hunt Group Membership
    266
    
    Setting Login Status for System Restart
    267
  - Setting Hunt Group Mail Management
    267
    
    Disabling a Mailbox
    268
    
    Setting E-Mail Options
    268
    
    Synchronizing with Exchange Server
    268
    
    Setting Mailbox Capacities
    269
    
    Setting Mailbox Playback Options
    269
  - Setting Message Notification Options
    270
    
    Setting the Message Types for Notification
    270
    
    Setting Notification Timing
    271
    
    Setting the Type of Notification
    271
    
    Setting Notification Business Hours
    272
  - Setting Call Handling Options
    272
    
    Forwarding All Calls
    273
    
    Handling Busy Calls
    273
    
    Handling Unanswered Calls
    274
    
    Setting a Hunt Group's Call Distribution Rule
    274
  - Setting Queue Management Options
    276
Hapter

277
- Paging Group Configuration
  
  277
Hapter

281
- Line Park Configuration
  
  281
  - C Hapter
    284
Hapter

285
- Workgroup Configuration
  
  285
  - Workgroup Functionalities
    285
  - System Features
    285
  - Creating and Configuring Workgroups
    288
  - Overview of Workgroup Configuration Window
    288
  - Setting up Workgroups
    289
    
    Establishing Basic Workgroup Attributes
    289
    
    Service Level Threshold
    290
    
    Setting Call Restrictions
    290
    
    Workgroup Recording Options
    291
  - Establishing Workgroup Membership
    292
    
    Setting Login Status for System Restart
    294
  - Setting Business Hours
    294
  - Setting up Skill Based Routing
    296
    
    Setting Rules for Skill Based Routing
    298
  - Setting Workgroup Mail Management
    300
    
    Disabling a Mailbox
    301
    
    Setting E-Mail Options
    301
    
    Synchronizing with Exchange Server
    301
    
    Setting Mailbox Capacities
    302
    
    Setting Mailbox Playback Options
    302
    
    Press "0" Option
    303
    
    Voice Mail Access Option
    303
  - Setting Message Notification Options
    303
    
    Setting the Message Types for Notification
    303
    
    Setting the Type of Notification
    304
    
    Setting Notification Business Hours
    305
    
    Setting Notification Timing
    305
  - Setting Call Handling Options
    305
    
    Handling Busy Calls
    306
    
    Forwarding All Calls
    307
    
    Handling Unanswered Calls
    307
    
    Number of Rings before Handling
    308
    
    Setting Intragroup Call Distribution
    308
  - Queue Management - Basic
    310
    
    Queue Announcement
    311
    
    Setting Queue Phrase Options
    311
    
    Expected Wait Time Sampling
    312
    
    Queue Overflow Forwarding
    312
    
    Priority Promotion
    313
    
    Quit Queue Option
    313
    
    Supervisor Queue Control
    313
  - Queue Management - Advanced
    314
    
    Announcement
    314
    
    Menu Selection
    315
    
    Queue Overflow
    316
  - Application Extension Queue Control
    317
  - Agent Logout Reason Codes
    317
  - C Hapter
    318
Hapter

319
- Managing and Using Meetme Conference
  
  319
  - Setting the Meetme Conference Extension
    320
  - Meetme Conference Window
    320
  - Working in the Meetme Conference Window
    321
  - Creating a Meeting
    322
  - E-Mailing a Meeting Invitation
    325
  - Modifying the E-Mail Template
    326
  - Starting and Stopping a Meeting
    326
    
    Continuing a Meeting Beyond Its Duration Time
    326
    
    C Hapter
    327
  - Joining a Meeting
    327
Hapter

329
- Network Configuration Guidelines for Voip
  
  329
  - Isp/Intranet Quality of Service (Qos)
    329
  - WAN Bandwidth
    329
  - WAN Router Configuration
    330
  - Firewall Configuration
    330
  - Network Using NAT
    330
  - Network Configuration Guidelines for Altigen IP Phones
    331
  - Configuration Guidelines for NAT
    331
    
    Private Network Configuration Example
    331
    
    VPN Network Configuration Example
    333
    
    C Hapter
    336
CHAPTER 25 Enterprise Voip Network Management

337
- Understanding Voip Bandwidth Requirements
  338
- Opening Altienterprise Manager
  339
  - Changing the Altienterprise Manager Password
    341
  - Configuration Buttons
    341
  - Setting Voip Codec Profiles
    341
  - Assigning Codec Profiles to IP Addresses
    344
  - Defining IP Networks
    346
    
    Defining Your Network
    347
    
    Configuring a Public or Intranet Pipe
    348
    
    Configuration Example
    349
    
    Configuring Altiserv Behind NAT
    349
    
    Implementation Details
    350
  - Defining the IP Dialing Table
    350
  - The Multi-Site Voip Domain
    353
    
    Creating a Multi-Site Voip Domain
    353
    
    Declaring Additional Servers for the Voip Domain
    355
  - Working with Servers in the Domain
    356
    
    Adding a Server to a Voip Domain
    357
    
    Rejoining a Server to the Voip Domain
    358
  - Managing Domain Users
    359
    
    The Scope of an Extension in the Voip Domain
    360
    
    Changing an Extension's Scope from Local to Global
    362
    
    Changing an Extension's Scope from Global to Local
    363
    
    Relocating a Global Extension
    364
  - Configuring Global Least Cost Routing
    366
  - When Information May be out of Sync
    368
Hapter

369
- System Report Management
  
  369
  - System Summary Report
    369
  - IP Cumulative Traffic Statistics
    370
    
    Resetting Cumulative Statistics
    371
    
    C Hapter
    372
Hapter

373
- Microsoft Exchange Integration
  
  373
  - Requirements
    373
  - Exchange Server Configuration
    376
  - Exchange System Manager Configuration
    377
  - Installing Outlook 2000/2003 Client on the Altiware System
    381
  - Enabling the Exchange Server
    387
  - Enable Exchange Integration in Altiware Admin
    389
  - Testing the Exchange Server Setup
    389
  - Troubleshooting Tips
    390
  - Notes
    391
  - C Hapter
    392
Hapter

393
- TAPI Integration
  
  393
  - Installing the TAPI Proxy Server
    393
    
    Install the Altigen TAPI Service Provider on the Client
    394
    
    Set up Phone and Modem Options
    394
    
    Setting up the Client
    394
    
    Set up Phone Dialer
    396
    
    Making a Call in Microsoft Outlook
    397
    
    Testing TAPI Service Provider on the Client System
    397
    
    C Hapter
    399
    
    Changing TAPI Configuration Parameters
    399
- Hapter
  
  401
  - Tools and Applications
    401
    
    Altigen Board Test
    401
    
    Backup and Restore Utility
    402
    
    CT-Bus Test Tool
    402
    
    Backing up Files
    403
    
    Scheduling Backups
    403
    
    Restoring Backed up Files
    404
    
    Altiware Admin & Extension Security Checker
    405
    
    Checking Extension Security
    406
    
    Start & Stop All Altigen Services
    408
    
    Trace Collector
    408
    
    Limitations
    411
    
    Voice File Converter
    412
    
    Read Config
    413
    
    Work/Hunt Group Converter
    414
Ppendix

417
- E1-R2 and E1 ISDN PRI Installations
  417
  - E1 R2 cas Installation
    417
  - E1 ISDN PRI Installation
    429
Ppendix

433
- Required Service Parameters
  433
  - Service Parameters/Request Information for T1
    433
    
    Equipment Information
    433
    
    CSU/DSU Requirements
    434
  - Service Parameters/Request Information for PRI
    435
  - Service Parameters/Request Information for E1
    436
  - Network Ports
    437
    
    Remote IP Phones Behind NAT
    438
Ppendix

441
- Technical Support & Product Repair Services
  441
  - Technical Support
    441
  - Product Repair
    442
  - Technical Training for Administrators
    442
    
    Who Should Attend
    442
    
    Troubleshooting
    445
    
    Troubleshooting Voip—Common Symptoms and Solutions
    445
    
    Index
    447

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Altigen AltiWare ACM 5.1 Manuals

Altigen AltiWare ACM 5.1 Administration Manual (454 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

Software Installation & License Registration

CHAPTER 3 Getting Around Altiware Administrator 5.1

Hapter

System Configuration

Gateway Management

Hapter

Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

CHAPTER 10 Application Extension Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

Hapter

In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines for Voip

CHAPTER 25 Enterprise Voip Network Management

Hapter

System Report Management

Hapter

Microsoft Exchange Integration

Hapter

TAPI Integration

Hapter

Ppendix

Ppendix

Ppendix

Related Products

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