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Altigen MAXCS ACC 6.0 Manuals
Manuals and User Guides for Altigen MAXCS ACC 6.0. We have
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Altigen MAXCS ACC 6.0 manual available for free PDF download: Administration Manual
Altigen MAXCS ACC 6.0 Administration Manual (453 pages)
Brand:
Altigen
| Category:
Software
| Size: 7.56 MB
Table of Contents
Table of Contents
3
About this Manual
15
Related Publications
15
CHAPTER 1 Overview
17
Technology Enhancements in Release 6.0
17
Microsoft Exchange 2007 Support
17
Hmcp/Media Server Support
17
C Hapter
17
Redundancy
18
PBX New Features and Enhancements
18
Client Applications New Features and Enhancements
19
Key System Features
20
IP PBX Features
20
C Hapter
22
Automatic Call Distribution Features
23
Auto Attendant (AA) Features
26
Voice Mail Features
26
C Hapter
27
Internet Integration Features
27
System and Administration Features
28
C Hapter
29
Voice over IP Features
29
Multi-Site Voip Management - Enterprise Manager
30
Optional Add-On Software
31
Capacities
32
C Hapter
33
C Hapter
34
Hapter
35
System Requirements and Installation
35
Minimum System Requirements
35
Supported Operating Systems
35
CPU, Memory, and HDD Requirements
36
MAXCS Licenses
36
Preparation for Installation
38
Installing MAX Communication Server
38
Multi-Gateway Softswitch System Installation
39
Redundant System Installation
40
Installing Maxadmin on a Network Client
41
Uninstalling MAXCS
41
Troubleshooting (Error Messages)
41
Hapter
43
Getting Around Maxadministrator
43
Logging in and out
43
Changing the Password
43
The Maxadministrator Main Window
44
The Main Menu
44
Quick Access Toolbar
45
Status Bar
46
The View Windows
46
Boards View Window
46
Extension View Window
48
Trunk View Window
49
Call Log View Window
50
Workgroup View Window
50
Current Resource Statistics Window
51
Assigning Client Licenses
52
Stopping the Altigen Switching Service
53
Programs Available from the Windows Start Menu
54
Hapter
55
System Configuration
55
Setting General Parameters
55
Setting a System Number Plan
58
C Hapter
63
Setting Business Hours
64
Routing Calls on Holidays
65
Configuring System Speed Dialing
67
Defining System Call Restrictions
69
Blocking Calls to Area Codes from All Extensions
70
Setting Unrestricted Area Codes
70
Blocking All Outgoing Calls
71
Enabling Hop off for Tie Trunks
71
Locking Attacked Extensions
71
Setting 10-Digit Dialing Area Codes
71
Creating Account Codes
72
Adding and Deleting Account Codes
72
Setting up Call Reports
72
Internal Database Configuration (Internal Log Service)
73
Exporting through a Local Port
74
Country-Relevant Settings
74
Setting Toll Call Prefixes
74
Dialing Plan Rules for Non-North American Country
75
Setting Emergency Numbers
75
Audio Peripheral Configuration
76
Configuring Music on Hold and Recorded Announcements
76
Setting Greeting and Update Prompts
77
Configuring Overhead Paging
78
Activity
78
Feature Profiles
80
C Hapter
82
Hapter
83
Media Server and Gateway Management
83
Managing Gateways
84
Setting Parameters
85
Adding and Attaching a Gateway
87
Detaching and Deleting a Gateway
88
Changing Gateway ID and Password
88
Media Server/Gateway Configuration Tool
89
Hapter
91
Voice Mail Configuration
91
Managing Messages
91
Setting Message Notification Retries
92
Setting Exchange Integration Options
93
Setting Message Management Options
93
Setting Message Recording Options
93
C Hapter
94
Setting E-Mail Messaging Options
95
Creating Distribution Lists
96
Defining a Distribution List
97
C Hapter
98
Hapter
99
Auto Attendant Configuration
99
Planning Is Essential
99
Example: AA Planning
100
Adding Auto Attendants
100
Editing Auto Attendants
102
Configuring Menu Items
102
Collecting Digits
104
Making Auto Attendant Assignments
106
Phrase Management
106
Using Pre-Recorded Prompts
106
Recording Custom Phrases from the Altigen Phone
107
Using Professionally Recorded Phrases
107
Hapter
109
Multilingual Configuration
109
Configuration Overview
109
Creating Language Phrase Packages
110
Storing Language Phrase Packages
110
Configuring for a Multilingual System
111
Enabling Multilingual Support in the Auto Attendant
112
Configuring the Extension
113
Extension User Can Change Language Setting
114
Using DNIS to Set the Language
115
Which Language will be Used
116
Hapter
117
Call Recording Configuration
117
Description of the Recorded File Name
117
Configuring Call Recording
118
Using a Remote Shared Directory
119
C Hapter
123
CHAPTER 10 Application Extension Configuration
125
Application Extension Setup
125
Application Failover Plan
126
Application Information
127
Readying the Application
127
C Hapter
128
Hapter
129
Board Configuration
129
Using the Triton Resource Board
131
Using the Triton Meetme Conference Board
131
Configuring the Triton Analog Station Board
131
Triton Resource Board
131
Triton Analog Station Board
131
Configuring the Triton Analog Trunk LS/GS and LS Boards
132
Triton Analog Trunk LS/GS and LS Boards
132
Configuring the Triton Voip Board
133
Configuring the Triton T1/E1 Board
133
Triton Voip Board
133
Configuring the Board
134
Reading the Status Messages
136
Setting up Channels on the Triton T1/E1 Board
139
Triton T1/E1 Boards
139
Installing a Channel Service Unit (CSU)
146
Troubleshooting T1/E1-Common Symptoms
146
Configuring Virtual Boards SIPSP and H323SP
147
Configuring the SIPSP Board
147
Configuring the H323SP Board
148
Configuring Virtual Board HMCP
148
Virtual Board HMCP
148
Assign HMCP Resources to IP Extensions
151
Configuring the MAX Board
155
Configuring the Virtual Mobileext Board
156
C Hapter
156
Hapter
157
Trunk Configuration
157
Trunks out of Service
157
Channel Identification
157
Opening the Trunk Configuration Window
158
Selecting Trunks to Set Attributes
159
Configuring One or Multiple Trunks
159
Setting General Trunk Attributes
160
H323 Tie Trunk Properties
164
SIP Tie Trunk Properties
164
SIP Trunk Properties
165
Configuring a SIP Trunk
165
Triton T1/E1 Trunk Properties
167
Caller ID and DID Incoming Sequence Example
169
Triton Analog Trunk GS/LS Properties
170
Performing Impedance Match on Your Own
173
Using the Match Impedance Button
173
Measuring the Rx Level of a Trunk Channel
174
If You Don't Have the Milli-Watt Test Number
175
If You Need to Improve the Rx Level
175
Incoming Call Routing
179
Regular Trunk Calls
179
Outgoing Call Blocking
179
Hapter
181
In Call Routing Configuration
181
Caller ID Routing
182
Adding and Deleting Caller ID Route Entries
182
Defining Caller ID Routing
183
DNIS Routing
183
Adding and Deleting DNIS Route Entries
184
Defining DNIS Routing
184
C Hapter
186
Hapter
187
Out Call Routing Configuration
187
Configuring out Call Routing
188
Working with Route Definitions
189
Setting Default Routes
190
Working on Dialing Patterns
191
Dialing Pattern Configuration Tips
193
Configuration Example - Solving 10-Digit Dialing
194
Resolving Dialing Delay for Non-Usa/Canada Countries
196
Hapter
199
Extension Configuration
199
About the Apply to Button
200
Setting up Extensions
200
Setting Personal Information
201
Account Code
203
Call Recording Options
203
Physical Location and Type
205
Setting the Line Properties
205
IP Extension Configuration
207
Phone Display Options
207
Configuring Group Options for an Extension
208
Setting Inter Call Delay
210
Setting up Station Speed Dialing
211
Setting the Mailbox Options
212
Assign Exchange Integration License
213
Disabling a Mailbox
213
Setting an Information-Only Mailbox
213
Mail Forwarding Options
214
Setting Message Playback Options
214
SMTP/POP3 Setting
214
Press "0" Option
215
Setting Mailbox Capacities
215
Setting Message Notification Options
215
Setting the Message Types for Notification
216
Emergency Notification
217
Unusual VM Activity Notification
217
Setting the Type of Notification
218
Enabling Message Notification
219
Setting Notification Business Hours
219
Setting Notification Timing
219
Configuring Calling Restrictions
220
Setting Call Restriction Options
220
Setting Other Call Restrictions
221
Setting Answering Options
221
Forwarding All Calls
222
Do Not Disturb
224
Handling Busy Calls
224
Handling Unanswered Calls
224
Setting Call Waiting Options
224
Configuring One Number Access
225
One Number Access Options
226
Call Screening
227
Setting Caller ID Verification
227
Specifying Forwarding Numbers
227
Setting up Monitor Lists
228
Configuring a Monitor List
228
C Hapter
229
Hapter
231
Setting up IP Extensions
231
Setting an IP Extension
235
Setting Voip Codec for IP Extension
236
C Hapter
237
Hapter
239
Altigen IP Phone Configuration
239
C Hapter
242
Hapter
245
Mobile Extension Configuration
245
Mobile Extension Diagram
246
Setting up a Mobile Extension
246
Voice Mail for Mobile Extensions
253
Mobile Extension Limitations
253
Hapter
255
Hunt Group Configuration
255
Overview of Huntgroup Configuration Window
256
Setting up Hunt Groups
256
Establishing Basic Hunt Group Attributes
257
Setting Call Restrictions
258
Establishing Hunt Group Membership
258
Setting Login Status for System Restart
259
Setting Hunt Group Mail Management
259
Disabling a Mailbox
260
Setting E-Mail Options
260
Setting Mailbox Capacities
261
Setting Mailbox Playback Options
261
Setting Message Notification Options
261
Setting the Message Types for Notification
262
Setting the Type of Notification
262
Setting Notification Timing
263
Setting Notification Business Hours
264
Setting Call Handling Options
264
Forwarding All Calls
265
Handling Busy Calls
265
Handling Unanswered Calls
266
Setting a Hunt Group's Call Distribution Rule
266
Setting Queue Management Options
267
Hapter
269
Paging Group Configuration
269
Hapter
273
Line Park Configuration
273
C Hapter
276
Hapter
277
Workgroup Configuration
277
Workgroup Functionalities
277
Creating and Configuring Workgroups
280
Overview of Workgroup Configuration Window
280
Setting up Workgroups
281
Establishing Basic Workgroup Attributes
281
Setting Call Restrictions
282
Service Level Threshold
283
Workgroup Recording Options
283
Establishing Workgroup Membership
285
Log In/Out a Group Member
286
Setting Login Status for System Restart
286
Setting Workgroup Mail Management
286
Disabling a Mailbox
287
Setting E-Mail Options
287
Synchronizing with Exchange Server
287
Setting Mailbox Capacities
288
Setting Mailbox Playback Options
288
Press "0" Option
289
Voice Mail Access Option
289
Setting Message Notification Options
289
Setting the Message Types for Notification
290
Setting the Type of Notification
290
Setting Notification Business Hours
291
Setting Notification Timing
291
Setting Call Handling Options
291
Forwarding All Calls
292
Handling Busy Calls
292
Handling Unanswered Calls
293
Number of Rings before Handling
293
Setting Intragroup Call Distribution
293
Queue Management
295
Queue Announcement
295
Setting Queue Phrase Options
295
Expected Wait Time Sampling
296
Queue Overflow Forwarding
296
Quit Queue Option
296
Supervisor Queue Control
297
Agent Logout Reason Codes
297
C Hapter
298
Hapter
299
Managing and Using Meetme Conference
299
Setting the Meetme Conference Extension
300
Meetme Conference Window
300
Working in the Meetme Conference Window
301
Creating a Meeting
303
E-Mailing a Meeting Invitation
306
Modifying the E-Mail Template
307
Starting and Stopping a Meeting
307
Continuing a Meeting Beyond Its Duration Time
307
Joining a Meeting
308
Hapter
309
Network Configuration Guidelines
309
For Voip
309
Isp/Intranet Quality of Service (Qos)
309
WAN Bandwidth
309
WAN Router Configuration
310
Firewall Configuration
310
Network Using NAT
310
Network Configuration Guidelines for Altigen IP Phones
311
Configuration Guidelines for NAT
311
Private Network Configuration Example
311
VPN Network Configuration Example
313
C Hapter
316
Hapter
317
Enterprise Voip Network Management
317
Understanding Voip Bandwidth Requirements
318
Opening Enterprise Manager
319
Changing the Enterprise Manager Password
321
Setting Voip Codec Profiles
322
Assigning Codec Profiles to IP Addresses
324
Defining IP Networks
326
Defining Your Network
327
Configuring a Public or Intranet Pipe
328
Configuring Altiserv Behind NAT
329
Defining the IP Dialing Table
330
The Multi-Site Voip Domain
333
Creating a Multi-Site Voip Domain
333
Declaring Additional Servers for the Voip Domain
335
Working with Servers in the Voip Domain
336
Adding a Server to a Voip Domain
337
Rejoining a Server to the Voip Domain
338
Managing Voip Domain Users
339
The Scope of an Extension in the Voip Domain
340
Changing an Extension's Scope from Local to Global
342
Changing an Extension's Scope from Global to Local
343
Relocating a Global Extension
344
Configuring Departments in a Multi-Site Domain
346
Configuring Global Least Cost Routing
348
When Information May be out of Sync
349
C Hapter
350
Hapter
351
Redundancy Configuration
351
Cases When Switchover Occurs
352
How Calls Are Affected When Switchover Occurs
353
Requirements for Other System Components
353
Firmware Requirement
354
Software Requirements
354
Initial Device Setup
354
Configuration Procedures
355
At the Primary Server
355
At the Secondary Server
355
Checking the Status
356
Configuring the Nics
357
Configuring the VM Server for NAT Support
359
Monitor Status, Configure Addresses for Enterprise and VM Servers
360
When the Address of the Softswitch Server Changes
361
Enterprise Server
362
Manually Switching over
363
Things to Check
363
Getting Notified When the System Switches over
364
Maintenance
364
Bootup/Shut down Procedures
364
Configure Only on Active System
364
Limitations
365
Hapter
367
System Report Management
367
System Summary Report
367
IP Cumulative Traffic Statistics
368
Resetting Cumulative Statistics
369
C Hapter
370
CHAPTER 28 Microsoft Exchange Integration
371
Requirements
371
Exchange Server Configuration
374
Exchange Configuration
378
Enabling the Exchange Server
382
Enable Exchange Integration in Maxadmin
384
Testing the Exchange Server Setup
385
Troubleshooting Tips
385
Notes
387
Additional Steps for Bridged Access and Native VM Integration
388
Additional Configuration for Native VM Integration
391
Troubleshooting
391
Hapter
393
TAPI Integration
393
Installing the TAPI Proxy Server
393
Setting up the Client
394
Install the Altigen TAPI Service Provider on the Client
394
Set up Phone and Modem Options
394
Set up Phone Dialer
396
Making a Call in Microsoft Outlook
397
Testing TAPI Service Provider on the Client System
397
Changing TAPI Configuration Parameters
399
C Hapter
399
Hapter
401
Tools and Applications
401
Altigen Board Test
401
CT-Bus Test Tool
402
Media Server/Gateway Configuration Tool
402
Backup and Restore Utility
403
Backing up Files
404
Scheduling Backups
404
Restoring Backed up Files
405
Maxadmin & Extension Security Checker
406
Checking Extension Security
407
Start & Stop All Altigen Services
409
Trace Collector
409
Limitations
412
Voice File Converter
413
Read Config
414
Work/Hunt Group Converter
415
APPENDIX A E1-R2 and E1 ISDN PRI Installations
417
E1 R2 cas Installation
417
E1 ISDN PRI Installation
429
Ppendix
417
APPENDIX B Required Service Parameters
433
Service Parameters/Request Information for T1
433
Service Parameters/Request Information for PRI
435
Service Parameters/Request Information for E1
436
Ppendix
433
APPENDIX C Network Ports
437
Remote IP Phones Behind NAT
438
APPENDIX D Technical Support & Product Repair Services
441
Technical Support
441
Product Repair
442
Technical Training for Administrators
442
Ppendix
441
APPENDIX E Troubleshooting
445
Troubleshooting Voip-Common Symptoms and Solutions
445
Appendixe
445
Index
447
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