Altigen MAXCS ACC 6.0 Upgrade Guidelines Manuals

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Altigen MAXCS ACC 6.0 Administration Manual (453 pages)

Brand: Altigen | Category: Software | Size: 7 MB

Table of Contents
3
About this Manual

15
- Related Publications
  15
CHAPTER 1 Overview

17
- Technology Enhancements in Release 6.0
  17
  - Microsoft Exchange 2007 Support
    17
  - Hmcp/Media Server Support
    17
  - C Hapter
    17
  - Redundancy
    18
  - PBX New Features and Enhancements
    18
  - Client Applications New Features and Enhancements
    19
  - Key System Features
    20
    
    IP PBX Features
    20
    
    C Hapter
    22
    
    Automatic Call Distribution Features
    23
    
    Auto Attendant (AA) Features
    26
    
    Voice Mail Features
    26
    
    C Hapter
    27
    
    Internet Integration Features
    27
    
    System and Administration Features
    28
    
    C Hapter
    29
    
    Voice over IP Features
    29
    
    Multi-Site Voip Management - Enterprise Manager
    30
    
    Optional Add-On Software
    31
    
    Capacities
    32
    
    C Hapter
    33
    
    C Hapter
    34
Hapter

35
- System Requirements and Installation
  
  35
Hapter

43
- Getting Around Maxadministrator
  
  43
  - Logging in and out
    43
  - Changing the Password
    43
  - The Maxadministrator Main Window
    44
    
    The Main Menu
    44
    
    Quick Access Toolbar
    45
    
    Status Bar
    46
  - The View Windows
    46
    
    Boards View Window
    46
    
    Extension View Window
    48
    
    Trunk View Window
    49
    
    Call Log View Window
    50
    
    Workgroup View Window
    50
    
    Current Resource Statistics Window
    51
  - Assigning Client Licenses
    52
  - Stopping the Altigen Switching Service
    53
  - Programs Available from the Windows Start Menu
    54
Hapter

55
- System Configuration
  
  55
Hapter

83
- Media Server and Gateway Management
  
  83
Hapter

91
- Voice Mail Configuration
  
  91
  - Managing Messages
    91
    
    Setting Message Notification Retries
    92
    
    Setting Exchange Integration Options
    93
    
    Setting Message Management Options
    93
    
    Setting Message Recording Options
    93
    
    C Hapter
    94
    
    Setting E-Mail Messaging Options
    95
  - Creating Distribution Lists
    96
    
    Defining a Distribution List
    97
    
    C Hapter
    98
Hapter

99
- Auto Attendant Configuration
  
  99
  - Planning Is Essential
    99
    
    Example: AA Planning
    100
  - Adding Auto Attendants
    100
  - Editing Auto Attendants
    102
    
    Configuring Menu Items
    102
    
    Collecting Digits
    104
    
    Making Auto Attendant Assignments
    106
  - Phrase Management
    106
    
    Using Pre-Recorded Prompts
    106
    
    Recording Custom Phrases from the Altigen Phone
    107
    
    Using Professionally Recorded Phrases
    107
Hapter

109
- Multilingual Configuration
  
  109
Hapter

117
- Call Recording Configuration
  
  117
  - Description of the Recorded File Name
    117
  - Configuring Call Recording
    118
    
    Using a Remote Shared Directory
    119
    
    C Hapter
    123
CHAPTER 10 Application Extension Configuration

125
- Application Extension Setup
  125
  - Application Failover Plan
    126
  - Application Information
    127
  - Readying the Application
    127
  - C Hapter
    128
Hapter

129
- Board Configuration
  
  129
  - Using the Triton Resource Board
    131
  - Using the Triton Meetme Conference Board
    131
  - Configuring the Triton Analog Station Board
    131
  - Triton Resource Board
    131
  - Triton Analog Station Board
    131
  - Configuring the Triton Analog Trunk LS/GS and LS Boards
    132
  - Triton Analog Trunk LS/GS and LS Boards
    132
  - Configuring the Triton Voip Board
    133
  - Configuring the Triton T1/E1 Board
    133
    
    Triton Voip Board
    133
    
    Configuring the Board
    134
    
    Reading the Status Messages
    136
    
    Setting up Channels on the Triton T1/E1 Board
    139
    
    Triton T1/E1 Boards
    139
    
    Installing a Channel Service Unit (CSU)
    146
    
    Troubleshooting T1/E1-Common Symptoms
    146
  - Configuring Virtual Boards SIPSP and H323SP
    147
    
    Configuring the SIPSP Board
    147
    
    Configuring the H323SP Board
    148
  - Configuring Virtual Board HMCP
    148
    
    Virtual Board HMCP
    148
    
    Assign HMCP Resources to IP Extensions
    151
  - Configuring the MAX Board
    155
  - Configuring the Virtual Mobileext Board
    156
  - C Hapter
    156
Hapter

157
- Trunk Configuration
  
  157
  - Trunks out of Service
    157
  - Channel Identification
    157
  - Opening the Trunk Configuration Window
    158
  - Selecting Trunks to Set Attributes
    159
  - Configuring One or Multiple Trunks
    159
  - Setting General Trunk Attributes
    160
  - H323 Tie Trunk Properties
    164
  - SIP Tie Trunk Properties
    164
  - SIP Trunk Properties
    165
    
    Configuring a SIP Trunk
    165
  - Triton T1/E1 Trunk Properties
    167
    
    Caller ID and DID Incoming Sequence Example
    169
  - Triton Analog Trunk GS/LS Properties
    170
    
    Performing Impedance Match on Your Own
    173
    
    Using the Match Impedance Button
    173
    
    Measuring the Rx Level of a Trunk Channel
    174
    
    If You Don't Have the Milli-Watt Test Number
    175
    
    If You Need to Improve the Rx Level
    175
  - Incoming Call Routing
    179
    
    Regular Trunk Calls
    179
  - Outgoing Call Blocking
    179
Hapter

181
- In Call Routing Configuration
  
  181
  - Caller ID Routing
    182
    
    Adding and Deleting Caller ID Route Entries
    182
    
    Defining Caller ID Routing
    183
  - DNIS Routing
    183
    
    Adding and Deleting DNIS Route Entries
    184
    
    Defining DNIS Routing
    184
    
    C Hapter
    186
Hapter

187
- Out Call Routing Configuration
  
  187
Hapter

199
- Extension Configuration
  
  199
  - About the Apply to Button
    200
  - Setting up Extensions
    200
    
    Setting Personal Information
    201
    
    Account Code
    203
    
    Call Recording Options
    203
    
    Physical Location and Type
    205
    
    Setting the Line Properties
    205
    
    IP Extension Configuration
    207
    
    Phone Display Options
    207
  - Configuring Group Options for an Extension
    208
  - Setting Inter Call Delay
    210
  - Setting up Station Speed Dialing
    211
  - Setting the Mailbox Options
    212
    
    Assign Exchange Integration License
    213
    
    Disabling a Mailbox
    213
    
    Setting an Information-Only Mailbox
    213
    
    Mail Forwarding Options
    214
    
    Setting Message Playback Options
    214
    
    SMTP/POP3 Setting
    214
    
    Press "0" Option
    215
    
    Setting Mailbox Capacities
    215
  - Setting Message Notification Options
    215
    
    Setting the Message Types for Notification
    216
    
    Emergency Notification
    217
    
    Unusual VM Activity Notification
    217
    
    Setting the Type of Notification
    218
    
    Enabling Message Notification
    219
    
    Setting Notification Business Hours
    219
    
    Setting Notification Timing
    219
  - Configuring Calling Restrictions
    220
    
    Setting Call Restriction Options
    220
    
    Setting Other Call Restrictions
    221
  - Setting Answering Options
    221
    
    Forwarding All Calls
    222
    
    Do Not Disturb
    224
    
    Handling Busy Calls
    224
    
    Handling Unanswered Calls
    224
    
    Setting Call Waiting Options
    224
  - Configuring One Number Access
    225
    
    One Number Access Options
    226
    
    Call Screening
    227
    
    Setting Caller ID Verification
    227
    
    Specifying Forwarding Numbers
    227
  - Setting up Monitor Lists
    228
    
    Configuring a Monitor List
    228
    
    C Hapter
    229
Hapter

231
- Setting up IP Extensions
  
  231
  - Setting an IP Extension
    235
    
    Setting Voip Codec for IP Extension
    236
    
    C Hapter
    237
Hapter

239
- Altigen IP Phone Configuration
  
  239
  - C Hapter
    242
Hapter

245
- Mobile Extension Configuration
  
  245
  - Mobile Extension Diagram
    246
  - Setting up a Mobile Extension
    246
  - Voice Mail for Mobile Extensions
    253
  - Mobile Extension Limitations
    253
Hapter

255
- Hunt Group Configuration
  
  255
  - Overview of Huntgroup Configuration Window
    256
  - Setting up Hunt Groups
    256
    
    Establishing Basic Hunt Group Attributes
    257
    
    Setting Call Restrictions
    258
  - Establishing Hunt Group Membership
    258
    
    Setting Login Status for System Restart
    259
  - Setting Hunt Group Mail Management
    259
    
    Disabling a Mailbox
    260
    
    Setting E-Mail Options
    260
    
    Setting Mailbox Capacities
    261
    
    Setting Mailbox Playback Options
    261
  - Setting Message Notification Options
    261
    
    Setting the Message Types for Notification
    262
    
    Setting the Type of Notification
    262
    
    Setting Notification Timing
    263
    
    Setting Notification Business Hours
    264
  - Setting Call Handling Options
    264
    
    Forwarding All Calls
    265
    
    Handling Busy Calls
    265
    
    Handling Unanswered Calls
    266
    
    Setting a Hunt Group's Call Distribution Rule
    266
  - Setting Queue Management Options
    267
Hapter

269
- Paging Group Configuration
  
  269
Hapter

273
- Line Park Configuration
  
  273
  - C Hapter
    276
Hapter

277
- Workgroup Configuration
  
  277
  - Workgroup Functionalities
    277
  - Creating and Configuring Workgroups
    280
  - Overview of Workgroup Configuration Window
    280
  - Setting up Workgroups
    281
    
    Establishing Basic Workgroup Attributes
    281
    
    Setting Call Restrictions
    282
    
    Service Level Threshold
    283
    
    Workgroup Recording Options
    283
  - Establishing Workgroup Membership
    285
    
    Log In/Out a Group Member
    286
    
    Setting Login Status for System Restart
    286
  - Setting Workgroup Mail Management
    286
    
    Disabling a Mailbox
    287
    
    Setting E-Mail Options
    287
    
    Synchronizing with Exchange Server
    287
    
    Setting Mailbox Capacities
    288
    
    Setting Mailbox Playback Options
    288
    
    Press "0" Option
    289
    
    Voice Mail Access Option
    289
  - Setting Message Notification Options
    289
    
    Setting the Message Types for Notification
    290
    
    Setting the Type of Notification
    290
    
    Setting Notification Business Hours
    291
    
    Setting Notification Timing
    291
  - Setting Call Handling Options
    291
    
    Forwarding All Calls
    292
    
    Handling Busy Calls
    292
    
    Handling Unanswered Calls
    293
    
    Number of Rings before Handling
    293
    
    Setting Intragroup Call Distribution
    293
  - Queue Management
    295
    
    Queue Announcement
    295
    
    Setting Queue Phrase Options
    295
    
    Expected Wait Time Sampling
    296
    
    Queue Overflow Forwarding
    296
    
    Quit Queue Option
    296
    
    Supervisor Queue Control
    297
  - Agent Logout Reason Codes
    297
  - C Hapter
    298
Hapter

299
- Managing and Using Meetme Conference
  
  299
  - Setting the Meetme Conference Extension
    300
  - Meetme Conference Window
    300
  - Working in the Meetme Conference Window
    301
  - Creating a Meeting
    303
  - E-Mailing a Meeting Invitation
    306
  - Modifying the E-Mail Template
    307
  - Starting and Stopping a Meeting
    307
    
    Continuing a Meeting Beyond Its Duration Time
    307
  - Joining a Meeting
    308
Hapter

309
- Network Configuration Guidelines
  
  309
  - For Voip
    309
  - Isp/Intranet Quality of Service (Qos)
    309
  - WAN Bandwidth
    309
  - WAN Router Configuration
    310
  - Firewall Configuration
    310
  - Network Using NAT
    310
  - Network Configuration Guidelines for Altigen IP Phones
    311
  - Configuration Guidelines for NAT
    311
    
    Private Network Configuration Example
    311
    
    VPN Network Configuration Example
    313
    
    C Hapter
    316
Hapter

317
- Enterprise Voip Network Management
  
  317
Hapter

351
- Redundancy Configuration
  
  351
  - Cases When Switchover Occurs
    352
  - How Calls Are Affected When Switchover Occurs
    353
  - Requirements for Other System Components
    353
    
    Firmware Requirement
    354
    
    Software Requirements
    354
  - Initial Device Setup
    354
  - Configuration Procedures
    355
    
    At the Primary Server
    355
    
    At the Secondary Server
    355
  - Checking the Status
    356
  - Configuring the Nics
    357
  - Configuring the VM Server for NAT Support
    359
  - Monitor Status, Configure Addresses for Enterprise and VM Servers
    360
  - When the Address of the Softswitch Server Changes
    361
  - Enterprise Server
    362
  - Manually Switching over
    363
  - Things to Check
    363
  - Getting Notified When the System Switches over
    364
  - Maintenance
    364
    
    Bootup/Shut down Procedures
    364
    
    Configure Only on Active System
    364
  - Limitations
    365
Hapter

367
- System Report Management
  
  367
  - System Summary Report
    367
  - IP Cumulative Traffic Statistics
    368
    
    Resetting Cumulative Statistics
    369
    
    C Hapter
    370
CHAPTER 28 Microsoft Exchange Integration

371
- Requirements
  371
- Exchange Server Configuration
  374
- Exchange Configuration
  378
- Enabling the Exchange Server
  382
- Enable Exchange Integration in Maxadmin
  384
- Testing the Exchange Server Setup
  385
  - Troubleshooting Tips
    385
  - Notes
    387
  - Additional Steps for Bridged Access and Native VM Integration
    388
    
    Additional Configuration for Native VM Integration
    391
    
    Troubleshooting
    391
Hapter

393
- TAPI Integration
  
  393
  - Installing the TAPI Proxy Server
    393
  - Setting up the Client
    394
    
    Install the Altigen TAPI Service Provider on the Client
    394
    
    Set up Phone and Modem Options
    394
    
    Set up Phone Dialer
    396
    
    Making a Call in Microsoft Outlook
    397
    
    Testing TAPI Service Provider on the Client System
    397
  - Changing TAPI Configuration Parameters
    399
  - C Hapter
    399
Hapter

401
- Tools and Applications
  
  401
  - Altigen Board Test
    401
  - CT-Bus Test Tool
    402
  - Media Server/Gateway Configuration Tool
    402
  - Backup and Restore Utility
    403
    
    Backing up Files
    404
    
    Scheduling Backups
    404
    
    Restoring Backed up Files
    405
  - Maxadmin & Extension Security Checker
    406
    
    Checking Extension Security
    407
  - Start & Stop All Altigen Services
    409
  - Trace Collector
    409
    
    Limitations
    412
  - Voice File Converter
    413
  - Read Config
    414
  - Work/Hunt Group Converter
    415
APPENDIX A E1-R2 and E1 ISDN PRI Installations

417
- E1 R2 cas Installation
  417
- E1 ISDN PRI Installation
  429
Ppendix

417
APPENDIX B Required Service Parameters

433
Ppendix

433
APPENDIX C Network Ports

437
- Remote IP Phones Behind NAT
  438
APPENDIX D Technical Support & Product Repair Services

441
- Technical Support
  441
- Product Repair
  442
- Technical Training for Administrators
  442
Ppendix

441
APPENDIX E Troubleshooting

445
- Troubleshooting Voip-Common Symptoms and Solutions
  445
Appendixe

445
Index

447

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More Altigen Manuals

Altigen MAXCS ACC 6.0 Upgrade Guidelines Manuals

Altigen MAXCS ACC 6.0 Administration Manual (453 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

System Requirements and Installation

Hapter

Getting Around Maxadministrator

Hapter

System Configuration

Hapter

Media Server and Gateway Management

Hapter

Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

CHAPTER 10 Application Extension Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

Hapter

In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines

Hapter

Enterprise Voip Network Management

Hapter

Redundancy Configuration

Hapter

System Report Management

CHAPTER 28 Microsoft Exchange Integration

Hapter

TAPI Integration

Hapter

Tools and Applications

APPENDIX A E1-R2 and E1 ISDN PRI Installations

Ppendix

APPENDIX B Required Service Parameters

Ppendix

APPENDIX C Network Ports

APPENDIX D Technical Support & Product Repair Services

Ppendix

APPENDIX E Troubleshooting

Appendixe

Index

Related Products

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