Altigen ACM 6.7 Administrator's Manual page 106

Configuringing Auto Attendants
Action
Adv. - Collect
Digits
Adv. - Advanced
Call Router
Adv. -
Application
Process Control
Collecting Digits
When a caller selects the "Collect Digits" action item, a custom phrase is required to
advise the caller how many digits are required. The system will look at "Min Length" and
"Max Length" to determine if the collect digit action was successful or failed.
• If successful, the system executes the sub-level "&" action item.
• If failed, the system executes the menu item you define as a fail over action.
To use the Collect Digits action:
1. Select the Adv. - Collect Digits action, then set additional parameters.
Figure 36. Collect digits
• Text Tag—a tag name, which is critical for the following operations:
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MAXCS ACM 6.7 Administration Manual
Description
See the discussion on "Collecting Digits".
When selected, the system will hand over the call to the
Advanced Call Router application through the SDK API
interface. The ACR application needs to log in to a virtual
extension with the correct password. If the ACR application
fails to connect, the system will execute the sub-level "&"
as a fail action.
When selected, the system will hand over the call to the
APC (Application Process Control) SDK through an
application extension as a control extension. An SDK APC
based application needs to log in to the application
extension to receive the call. If the APC application fails to
connect, the system will execute the sub-level "&" as a fail
action.