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Business Hour Profile—A business hour profile can be assigned to a trunk. The
•
drop-down list selection is based on settings configured in the Business Hours tab
of System Configuration.
Recording Option—Recording for incoming and outgoing calls is supported for
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Triton Analog, T1/E1, and IP trunks; use the drop-down list to select Disable or
Enable. If you select Enable, choose the license you want to assign (Concurrent
Session or Dedicated Seat), and make sure that in System > Recording
Configuration one of the trunk-based recording options is selected.
Note:
When you use trunk-based recording, inbound or outbound calls are recorded
as long as the trunk is in use. For example, an inbound call that is answered
by an AA, routed to an operator, and transferred to an extension will begin
recording when the AA answers the call and end recording when the trunk is
released.
With extension recording, recording starts only when the extension user
answers the call.
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Trunk Properties—Opens a dialog box that allows you to configure low-level,
hardware-specific properties for each trunk. The options vary depending on the type
of board and trunk; this is discussed in subsequent sections.
H323 Tie Trunk Properties
To open a trunk configuration dialog box for an H323 tie trunk, do one of the following:
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In the Trunk Configuration window, select an H323 trunk type, then click the
Trunk Properties button.
In the Board View window, double-click an H323 board type, then click the Board
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Configuration button.
Board configuration is discussed in "Configuring the H323SP Board" on page 158.
Max Trunk Channel sets the maximum number of trunk channels for this board in
increments of 4, from 4 to 96. You need to stop and restart the system after the
maximum trunk channel number is changed.
Note:
This is signal only trunks. Make sure you have enough IP resource boards to cover
your needs.
SIP Tie Trunk Properties
To open a configuration dialog box for a SIP tie-trunk channel, do one of the following:
•
If you're in the Trunk Configuration window, select a Triton VoIP channel from the
trunk channels list, then click the Trunk Properties button, or just double-click the
channel in the list.
•
If you're in the Trunk View window, right-click the channel and select Channel
Properties.
H323 Tie Trunk Properties
MAXCS ACM 6.7 Administration Manual 121
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Troubleshooting
