Configuring Music On Hold And Recorded Announcements - Altigen ACM 6.7 Administrator's Manual

Audio Peripheral Configuration
Figure 24. System Configuration, Audio Peripheral tab

Configuring Music On Hold and Recorded Announcements

Callers will hear the music or recorded announcement configured on this tab only if the
user places the caller on hold.
To configure music on hold when using audio equipment
1. Check Enable Callers on Hold or in Queue to Listen to Music or Recorded
Announcement.
2. Select the Triton Analog Station board number to which the audio equipment is
attached.
To configure music on hold to play a file
1. Make sure a VoIP board is installed (required for playing a file).
2. Check Enable Callers on Hold or in Queue to Listen to Music or Recorded
Announcement.
3. Use the drop-down list to select the logical board ID of the VoIP board.
The system will play the default music-on-hold file when the user places the caller
on hold.
The default music-on-hold file is a .wav file called "MusicOnWaiting.wav". The file is
located in the C:\PostOffice\phrases\Music folder. You can replace the file with a .wav
file (or an AltiGen PCM file). The .wav file must be in 8 kHz/ 8 bit/ Mono/ u-Law format.
Any optional music-on-hold files included with MAXCS are in that format. You can
convert your own .wav files to this format using Microsoft Windows Sound Recorder.
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MAXCS ACM 6.7 Administration Manual