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AltiWare ACC 5.1
User Manuals: Altigen AltiWare ACC 5.1 Software
Manuals and User Guides for Altigen AltiWare ACC 5.1 Software. We have
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Altigen AltiWare ACC 5.1 Software manual available for free PDF download: Administration Manual
Altigen AltiWare ACC 5.1 Administration Manual (383 pages)
Brand:
Altigen
| Category:
Software
| Size: 5 MB
Table of Contents
Table of Contents
3
About this Manual
13
Related Publications
13
CHAPTER 1 Overview
15
Technology Enhancements in Release 5.1
15
SIP Implementation
15
Multi-Site Enterprise Management - Altienterprise Manager
16
Multi-Chassis Gateway Support (ACM Only)
17
Capacity Improvements
17
PBX New Features and Enhancements
18
IP Phone New Features and Enhancements (IP600, IP710, IP705)
19
Key System Features
20
IP PBX Features
20
Automatic Call Distribution Features
23
Auto Attendant (AA) Features
26
Voice Mail Features
26
C Hapter
27
Internet Integration Features
27
Voice Processing New Features and Enhancements
27
Call Center New Features and Enhancements
28
Client Application New Features and Enhancements
28
C Hapter
29
Voice over IP Features
29
Multi-Site Voip Management - Altienterprise Manager
30
Optional Add-On Software
31
Hapter
33
Minimum System Requirements
33
Supported Operating Systems
33
CPU, Memory, and HDD Requirements
34
Upgrade and Migration Path
36
Upgrading from 5.0A to 5.1
36
About License Keys and the System Key
37
Dealer Installation ID
38
System and Administration Features
38
Software Installation & License Registration
43
Preparation for Installation
45
License Activation and Registration Procedures
48
When the System Has an Internet Connection
48
When the System Has no Internet Connection
53
Registering Online Without Altiware Admin
58
Installing Altiware Admin on a Network Client
58
Uninstalling Altiware
58
Troubleshooting (Error Messages)
58
CHAPTER 3 Getting Around Altiware Administrator 5.1
61
Logging in and out
61
Changing the Password
62
The Altiware Administrator Main Window
62
The Main Menu
62
Quick Access Toolbar
63
Status Bar
64
The View Windows
64
Boards View Window
64
Extension View Window
65
Trunk View Window
66
Call Log View Window
67
Workgroup View Window
67
Current Resource Statistics Window
68
Stopping the Altigen Switching Service
69
Programs Available from the Windows Start Menu
70
Hapter
71
System Configuration
71
Setting General Parameters
71
Setting a System Number Plan
74
Setting Business Hours
80
C Hapter
80
Routing Calls on Holidays
82
Configuring System Speed Dialing
84
Defining System Call Restrictions
86
Blocking Calls to Area Codes from All Extensions
87
Setting Local/Toll Free Area Codes
87
Blocking All Outgoing Calls
88
Enabling Hop off for Tie Trunks
88
Locking Attacked Extensions
88
Setting 10-Digit Dialing Area Codes
88
Creating Account Codes
89
Adding and Deleting Account Codes
89
Setting up Call Reports
89
Internal Database Configuration (Internal Log Service)
90
Exporting through a Local Port
91
Country-Relevant Settings
91
Setting Toll Call Prefixes
91
Setting Emergency Numbers
92
Audio Peripheral Configuration
92
Configuring Music on Hold and Recorded Announcements
93
Configuring Overhead Paging
94
Setting Greeting and Update Prompts
94
Activity
94
Feature Profiles
96
CT-Bus Configurations
98
CHAPTER 5 Voice Mail Configuration
99
Managing Messages
99
Setting Message Notification Retries
100
Setting Message Management Options
101
Setting Message Recording Options
101
Setting E-Mail Messaging Options
101
Creating Distribution Lists
102
Defining a Distribution List
103
Hapter
105
Auto Attendant Configuration
105
Planning Is Essential
105
Example: AA Planning
106
Adding Auto Attendants
106
Editing Auto Attendants
107
Configuring Menu Items
108
Making Auto Attendant Assignments
109
Phrase Management
110
Using Pre-Recorded Prompts
110
Recording Custom Phrases from the Altigen Phone
111
Using Professionally Recorded Phrases
111
Hapter
113
Board Configuration
113
Using the Triton Resource Board
115
Using the Triton Meetme Conference Board
115
Configuring the Quantum Board
115
Triton Resource Board
115
Quantum Board
115
Configuring the Triton Analog Station Board
116
Triton Analog Station Board
116
Configuring the Triton Analog Trunk LS/GS and LS Boards
117
Configuring the Triton Voip Board
117
Triton Analog Trunk LS/GS and LS Boards
117
Triton Voip Board
117
Configuring the Triton T1/E1 Board
118
Configuring the Board
118
Reading the Status Messages
120
Setting up Channels on the Triton T1/E1 Board
123
Installing a Channel Service Unit (CSU)
131
Troubleshooting T1/E1-Common Symptoms
131
Configuring Virtual Boards SIPSP and H323SP
132
Configuring the SIPSP Board
132
Configuring the H323SP Board
133
Configuring the MAX Board
134
Configuring the Virtual Mobileext Board
135
C Hapter
135
Hapter
137
Trunk Configuration
137
Trunks out of Service
137
Channel Identification
137
Opening the Trunk Configuration Window
138
Selecting Trunks to Set Attributes
139
Configuring One or Multiple Trunks
139
Setting General Trunk Attributes
140
H323 Tie Trunk Properties
144
SIP Tie Trunk Properties
144
SIP Trunk Properties
145
Configuring a SIP Trunk
145
Triton T1/E1 Trunk Properties
147
Caller ID and DID Incoming Sequence Example
149
Triton Analog Trunk GS/LS Properties
150
Performing Impedance Match on Your Own
153
Using the Match Impedance Button
153
Measuring the Rx Level of a Trunk Channel
154
If You Don't Have the Milli-Watt Test Number
155
If You Need to Improve the Rx Level
155
Quantum Trunk Properties
159
Incoming Call Routing
162
Regular Trunk Calls
162
Outgoing Call Blocking
162
C Hapter
163
Hapter
165
In Call Routing Configuration
165
Caller ID Routing
166
Adding and Deleting Caller ID Route Entries
166
Defining Caller ID Routing
167
DNIS Routing
167
Adding and Deleting DNIS Route Entries
168
Defining DNIS Routing
168
Hapter
171
Out Call Routing Configuration
171
Configuring out Call Routing
172
C Hapter
172
Working with Route Definitions
173
Setting Default Routes
174
Working on Dialing Patterns
175
Dialing Pattern Configuration Tips
177
Configuration Example - Solving 10-Digit Dialing
178
Resolving Dialing Delay for Non-Usa/Canada Countries
180
Hapter
183
Extension Configuration
183
About the Apply to Button
184
Setting up Extensions
184
Setting Personal Information
185
Forced Account Code
187
Personal Call Recording Options
187
Physical Location and Type
188
Setting the Line Properties
188
IP Extension Configuration
191
Phone Display Options
192
Configuring Group Options for an Extension
192
Setting Inter Call Delay
194
Setting up Station Speed Dialing
195
Setting the Mailbox Options
196
Disabling a Mailbox
197
Setting an Information-Only Mailbox
197
SMTP/POP3 Setting
197
Mail Forwarding Options
198
Press "0" Option
198
Setting Mailbox Capacities
198
Setting Message Playback Options
198
Setting Message Notification Options
199
Emergency Notification
200
Setting the Message Types for Notification
200
Unusual VM Activity Notification
200
Setting the Type of Notification
201
Setting Notification Timing
202
Enabling Message Notification
203
Setting Notification Business Hours
203
Configuring Calling Restrictions
203
Setting Call Restriction Options
204
Setting Other Call Restrictions
204
Setting Answering Options
205
Forwarding All Calls
205
Do Not Disturb
207
Handling Busy Calls
207
Setting Call Waiting Options
207
Handling Unanswered Calls
208
Configuring One Number Access
208
One Number Access Options
209
Call Screening
210
Setting Caller ID Verification
210
Specifying Forwarding Numbers
210
Setting up Monitor Lists
211
Configuring a Monitor List
212
Hapter
213
Setting up IP Extensions
213
Setting an IP Extension
217
Setting Voip Codec for IP Extension
218
Altigen IP Phone Configuration
219
Hapter
219
Hapter
225
Mobile Extension Configuration
225
Mobile Extension Diagram
226
Setting up a Mobile Extension
226
Voice Mail for Mobile Extensions
233
Mobile Extension Limitations
233
Hapter
235
Hunt Group Configuration
235
Overview of Huntgroup Configuration Window
236
Setting up Hunt Groups
236
C Hapter
237
Establishing Basic Hunt Group Attributes
237
Setting Call Restrictions
238
Establishing Hunt Group Membership
238
Setting Login Status for System Restart
239
Setting Hunt Group Mail Management
239
Disabling a Mailbox
240
Setting E-Mail Options
240
Setting Mailbox Capacities
241
Setting Mailbox Playback Options
241
Setting Message Notification Options
241
Setting the Message Types for Notification
242
Setting the Type of Notification
242
Setting Notification Timing
243
Setting Notification Business Hours
244
Setting Call Handling Options
244
Forwarding All Calls
245
Handling Busy Calls
245
Handling Unanswered Calls
246
Setting a Hunt Group's Call Distribution Rule
246
Setting Queue Management Options
247
C Hapter
248
Hapter
249
Paging Group Configuration
249
Line Park Configuration
253
Hapter
253
Hapter
257
Workgroup Configuration
257
Workgroup Functionalities
257
Creating and Configuring Workgroups
260
Overview of Workgroup Configuration Window
260
Setting up Workgroups
261
Establishing Basic Workgroup Attributes
261
Service Level Threshold
262
Setting Call Restrictions
262
Workgroup Recording Options
263
Establishing Workgroup Membership
264
Setting Login Status for System Restart
265
Setting Workgroup Mail Management
265
Disabling a Mailbox
265
Setting E-Mail Options
266
Setting Mailbox Playback Options
266
Press "0" Option
267
Setting Mailbox Capacities
267
Voice Mail Access Option
267
Setting Message Notification Options
267
Setting the Message Types for Notification
268
Setting the Type of Notification
268
Setting Notification Timing
269
Setting Notification Business Hours
270
Setting Call Handling Options
270
Handling Busy Calls
270
Forwarding All Calls
271
Handling Unanswered Calls
271
Number of Rings before Handling
272
Setting Intragroup Call Distribution
272
Queue Management
273
Setting Queue Phrase Options
273
Expected Wait Time Sampling
274
Queue Announcement
274
Queue Overflow Forwarding
274
Quit Queue Option
275
Supervisor Queue Control
275
Agent Logout Reason Codes
275
Hapter
277
Managing and Using Meetme Conference
277
Setting the Meetme Conference Extension
278
Meetme Conference Window
278
Working in the Meetme Conference Window
279
Creating a Meeting
281
E-Mailing a Meeting Invitation
284
Modifying the E-Mail Template
285
Starting and Stopping a Meeting
285
Continuing a Meeting Beyond Its Duration Time
285
Joining a Meeting
286
Hapter
287
Network Configuration Guidelines for Voip
287
Isp/Intranet Quality of Service (Qos)
287
WAN Bandwidth
287
WAN Router Configuration
288
Firewall Configuration
288
Network Using NAT
288
Network Configuration Guidelines for Altigen IP Phones
289
Configuration Guidelines for NAT
289
Private Network Configuration Example
289
VPN Network Configuration Example
291
CHAPTER 21 Enterprise Voip Network Management
295
C Hapter
295
Understanding Voip Bandwidth Requirements
296
Opening Altienterprise Manager
297
Changing the Altienterprise Manager Password
299
Setting Voip Codec Profiles
299
Assigning Codec Profiles to IP Addresses
302
Defining IP Networks
304
Defining Your Network
305
Configuring a Public or Intranet Pipe
306
Configuring Altiserv Behind NAT
307
Defining the IP Dialing Table
308
The Multi-Site Voip Domain
311
Creating a Multi-Site Voip Domain
311
Declaring Additional Servers for the Voip Domain
313
Working with Servers in the Voip Domain
314
Adding a Server to a Voip Domain
315
Rejoining a Server to the Voip Domain
316
Managing Voip Domain Users
317
The Scope of an Extension in the Voip Domain
318
Changing an Extension's Scope from Local to Global
320
Changing an Extension's Scope from Global to Local
321
Relocating a Global Extension
322
Configuring Global Least Cost Routing
324
When Information May be out of Sync
326
Hapter
327
System Report Management
327
System Summary Report
327
IP Cumulative Traffic Statistics
328
Resetting Cumulative Statistics
329
Hapter
331
Tools and Applications
331
Altigen Board Test
331
CT-Bus Test Tool
332
Altigateway Configuration Tool
332
Backup and Restore Utility
333
Backing up Files
334
Scheduling Backups
334
Restoring Backed up Files
335
Altiware Admin & Extension Security Checker
336
Checking Extension Security
337
Start & Stop All Altigen Services
339
Trace Collector
339
Limitations
342
Voice File Converter
343
Read Config
344
Work/Hunt Group Converter
345
Ppendix
347
E1-R2 and E1 ISDN PRI Installations
347
E1 R2 cas Installation
347
E1 ISDN PRI Installation
359
Ppendix
363
Required Service Parameters
363
Service Parameters/Request Information for T1
363
Service Parameters/Request Information for PRI
365
Service Parameters/Request Information for E1
366
Network Ports
367
Remote IP Phones Behind NAT
368
Ppendix
371
Technical Support & Product Repair Services
371
Technical Support
371
Product Repair
372
Technical Training for Administrators
372
Appendixe
375
Troubleshooting
375
Troubleshooting Voip-Common Symptoms and Solutions
375
Index
377
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