Altigen MAXCS ACC 6.5 Manuals

Manuals and User Guides for Altigen MAXCS ACC 6.5. We have 1 Altigen MAXCS ACC 6.5 manual available for free PDF download: Administration Manual

Altigen MAXCS ACC 6.5 Administration Manual (488 pages)

MAXCS ACC system

Brand: Altigen | Category: Software | Size: 7.91 MB

Table of Contents
3
About this Manual

15
- Related Publications
  15
CHAPTER 1 Overview

17
- Technology Enhancements in Release 6.5
  17
- C Hapter
  17
- New in Release 6.5 Update1
  19
- System Features
  22
  - IP PBX Features
    22
  - C Hapter
    24
  - Automatic Call Distribution Features
    25
  - C Hapter
    26
  - Auto Attendant (AA) Features
    28
  - Voice Mail Features
    28
  - C Hapter
    29
  - Internet Integration Features
    30
  - System and Administration Features
    30
  - Voice over IP Features
    31
  - C Hapter
    31
  - Multi-Site Voip Management - Enterprise Manager
    32
  - Optional Add-On Software
    33
  - C Hapter
    33
  - Capacities
    34
  - C Hapter
    36
Hapter

37
- System Requirements and Installation
  
  37
Hapter

47
- Getting Around Maxadministrator
  
  47
  - Logging in and out
    47
  - Changing the Password
    47
  - The Maxadministrator Main Window
    48
    
    The Main Menu
    48
    
    Quick Access Toolbar
    49
    
    Status Bar
    50
  - The View Windows
    50
    
    Boards View Window
    50
    
    Extension View Window
    52
    
    Trunk View Window
    53
    
    Call Log View Window
    54
    
    Workgroup View Window
    54
    
    Current Resource Statistics Window
    55
  - Assigning Seat-Based Client Licenses
    56
  - Stopping the Altigen Switching Service
    57
  - Programs Available from the Windows Start Menu
    58
Hapter

59
- System Configuration
  
  59
Hapter

89
- Media Server and Gateway Management
  
  89
CHAPTER 6 Voice Mail Configuration

97
- Managing Messages
  97
  - Setting Message Notification Retries
    98
  - Setting Message Management Options
    99
  - Setting Message Recording Options
    99
  - Setting Exchange Integration Options
    99
  - C Hapter
    100
  - Setting E-Mail Messaging Options
    101
  - Creating Distribution Lists
    102
    
    Defining a Distribution List
    103
    
    C Hapter
    104
Hapter

105
- Auto Attendant Configuration
  
  105
  - Planning Is Essential
    105
    
    Example: AA Planning
    106
  - Adding Auto Attendants
    106
  - Configuring Auto Attendants
    108
    
    Configuring Menu Items
    108
    
    Collecting Digits
    110
    
    Making Auto Attendant Assignments
    112
  - Phrase Management
    112
    
    Using Pre-Recorded Prompts
    112
    
    Recording Custom Phrases from the Altigen Phone
    113
    
    Using Professionally Recorded Phrases
    113
Hapter

115
- Multilingual Configuration
  
  115
  - Configuration Overview
    115
  - Creating Language Phrase Packages
    116
    
    Storing Language Phrase Packages
    116
  - Configuring for a Multilingual System
    117
  - Enabling Multilingual Support in the Auto Attendant
    118
  - Configuring the Extension
    119
    
    C Hapter
    119
    
    Extension User Can Change Language Setting
    120
  - Using DNIS to Set the Language
    121
  - Which Language will be Used
    122
Hapter

123
- Call Recording Configuration
  
  123
  - Description of the Recorded File Name
    123
  - Configuring Call Recording
    124
    
    Using a Remote Shared Directory
    125
    
    C Hapter
    126
CHAPTER 10 Application Extension Configuration

131
- Application Extension Setup
  131
  - Application Failover Plan
    132
  - Application Information
    133
  - Readying the Application
    133
  - C Hapter
    134
Hapter

135
- Board Configuration
  
  135
  - Using the Triton Resource Board
    137
  - Triton Resource Board
    137
  - Using the Triton Meetme Conference Board
    138
  - Configuring the Triton Analog Station Board
    138
  - Configuring the Triton Analog Trunk LS/GS and LS Boards
    138
  - Triton Analog Station Board
    138
  - Triton Analog Trunk LS/GS and LS Boards
    138
  - Configuring the Triton Voip Board
    139
  - Triton Voip Board
    139
  - Configuring the Triton T1/E1 Board
    140
    
    Configuring the Board
    140
    
    Reading the Status Messages
    142
    
    Setting up Channels on the Triton T1/E1 Board
    145
    
    Triton T1/E1 Boards
    145
    
    Installing a Channel Service Unit (CSU)
    153
    
    Troubleshooting T1/E1-Common Symptoms
    153
  - Configuring Virtual Boards SIPSP and H323SP
    154
    
    Configuring the SIPSP Board
    154
    
    Configuring the H323SP Board
    155
  - Configuring Virtual Board HMCP
    155
    
    Virtual Board HMCP
    155
    
    Assign HMCP Resources to IP Extensions
    158
  - Configuring the MAX1000/2000 Board
    162
  - MAX1000/2000 Board
    162
  - Configuring the Virtual Mobileextsp Board
    163
  - Virtual Mobileextsp Board
    163
Hapter

165
- Trunk Configuration
  
  165
  - Trunks out of Service
    165
  - Channel Identification
    165
  - Opening the Trunk Configuration Window
    166
  - Selecting Trunks to Set Attributes
    167
  - Configuring One or Multiple Trunks
    167
  - Setting General Trunk Attributes
    168
  - H323 Tie Trunk Properties
    172
  - SIP Tie Trunk Properties
    172
  - SIP Trunk Properties
    173
    
    Configuring a SIP Trunk
    173
  - Triton T1/E1 Trunk Properties
    177
    
    Caller ID and DID Incoming Sequence Example
    179
  - Triton Analog Trunk GS/LS Properties
    180
    
    Performing Impedance Match on Your Own
    183
    
    Using the Match Impedance Button
    183
    
    Measuring the Rx Level of a Trunk Channel
    184
    
    If You Don't Have the Milli-Watt Test Number
    185
    
    If You Need to Improve the Rx Level
    185
  - Incoming Call Routing
    189
    
    Regular Trunk Calls
    189
  - Outgoing Call Blocking
    189
  - C Hapter
    190
Hapter

191
- In Call Routing Configuration
  
  191
  - Caller ID Routing
    192
    
    Adding and Deleting Caller ID Route Entries
    192
    
    Defining Caller ID Routing
    193
  - DNIS Routing
    193
    
    Adding and Deleting DNIS Route Entries
    194
    
    Defining DNIS Routing
    194
    
    C Hapter
    196
Hapter

197
- Out Call Routing Configuration
  
  197
Hapter

209
- Extension Configuration
  
  209
  - About the Apply to Button
    210
  - Setting up Extensions
    210
    
    Setting Personal Information
    211
    
    Account Code
    213
    
    Call Recording Options
    214
    
    Physical Location and Type
    215
    
    Setting the Line Properties
    216
    
    IP Extension Configuration
    218
    
    Phone Display Options
    218
  - Configuring Group Options for an Extension
    219
  - Setting Inter Call Delay
    220
  - Setting up Station Speed Dialing
    221
  - Setting the Mailbox Options
    223
    
    Disabling a Mailbox
    223
    
    Setting an Information-Only Mailbox
    223
    
    Assign Exchange Integration License
    224
    
    Mail Forwarding Options
    224
    
    Setting Message Playback Options
    224
    
    SMTP/POP3 Setting
    224
    
    Press Zero Option
    225
    
    Setting Mailbox Capacities
    225
  - Setting Message Notification Options
    225
    
    Setting the Message Types for Notification
    226
    
    Emergency Notification
    227
    
    Unusual VM Activity Notification
    227
    
    Setting the Type of Notification
    228
    
    Enabling Message Notification
    229
    
    Setting Notification Business Hours
    229
    
    Setting Notification Timing
    229
  - Configuring Calling Restrictions
    230
    
    Setting Call Restriction Options
    230
    
    Setting Other Call Restrictions
    231
  - Setting Answering Options
    231
    
    Forwarding All Calls
    232
    
    Do Not Disturb
    234
    
    Handling Busy Calls
    234
    
    Handling Unanswered Calls
    234
    
    Setting Call Waiting Options
    234
  - Configuring One Number Access
    235
    
    One Number Access Options
    236
    
    Call Screening
    237
    
    Setting Caller ID Verification
    237
    
    Specifying Forwarding Numbers
    237
  - Setting up Monitor Lists
    238
    
    Configuring a Monitor List
    238
    
    C Hapter
    239
Hapter

241
- Setting up IP Extensions
  
  241
  - Setting an IP Extension
    245
    
    Setting Voip Codec for IP Extension
    246
Hapter

249
- Altigen IP Phone Configuration
  
  249
  - Configuring Auto-Discovery of Server IP Address
    257
    
    Setting up DHCP Option 120
    257
    
    On the Altigen IP Phone
    260
    
    Possible Scenarios
    260
    
    Disabling Auto-Discovery
    261
    
    When You Have Two Altigen Servers in the same Network
    261
    
    C Hapter
    262
Hapter

263
- Mobile Extension Configuration
  
  263
Hapter

273
- Hunt Group Configuration
  
  273
  - Overview of Huntgroup Configuration Window
    274
  - Setting up Hunt Groups
    275
    
    Establishing Basic Hunt Group Attributes
    275
    
    Setting Call Restrictions
    276
  - Establishing Hunt Group Membership
    276
    
    Setting Login Status for System Restart
    277
  - Setting Hunt Group Mail Management
    278
    
    Disabling a Mailbox
    278
    
    Setting E-Mail Options
    278
    
    Setting Mailbox Capacities
    279
    
    Setting Mailbox Playback Options
    279
  - Setting Message Notification Options
    280
    
    Setting the Message Types for Notification
    280
    
    Setting Notification Timing
    281
    
    Setting the Type of Notification
    281
    
    Setting Notification Business Hours
    282
  - Setting Call Handling Options
    282
    
    Forwarding All Calls
    283
    
    Handling Busy Calls
    283
    
    Handling Unanswered Calls
    284
    
    Setting a Hunt Group's Call Distribution Rule
    284
  - Setting Queue Management Options
    285
  - C Hapter
    286
Hapter

287
- Paging Group Configuration
  
  287
  - C Hapter
    290
Hapter

291
- Line Park Configuration
  
  291
Hapter

295
- Workgroup Configuration
  
  295
  - Workgroup Functionalities
    295
  - Creating and Configuring Workgroups
    298
  - Overview of Workgroup Configuration Window
    298
  - Setting up Workgroups
    299
    
    Establishing Basic Workgroup Attributes
    299
    
    Setting Call Restrictions
    300
    
    Service Level Threshold
    301
    
    Workgroup Recording Options
    302
  - Establishing Workgroup Membership
    303
    
    Log In/Out a Group Member
    304
    
    Setting Login Status for System Restart
    304
  - Setting Workgroup Mail Management
    305
    
    Disabling a Mailbox
    305
    
    Setting E-Mail Options
    305
    
    Setting Mailbox Capacities
    306
    
    Setting Mailbox Playback Options
    306
    
    Press Zero Option
    307
    
    Voice Mail Access Option
    307
  - Setting Message Notification Options
    307
    
    Setting the Message Types for Notification
    307
    
    Setting Notification Timing
    308
    
    Setting the Type of Notification
    308
    
    Setting Notification Business Hours
    309
  - Setting Call Handling Options
    309
    
    Forwarding All Calls
    310
    
    Handling Busy Calls
    310
    
    Handling Unanswered Calls
    311
    
    Number of Rings before Handling
    311
    
    Setting Intragroup Call Distribution
    311
  - Queue Management
    313
    
    Queue Announcement
    313
    
    Setting Queue Phrase Options
    313
    
    Expected Wait Time Sampling
    314
    
    Queue Overflow Forwarding
    314
    
    Quit Queue Option
    314
    
    Supervisor Queue Control
    315
  - Agent Logout Reason Codes
    315
  - Maxcall Configuration
    316
Hapter

319
- Managing and Using Meetme Conference
  
  319
  - Setting the Meetme Conference Extension
    320
  - Meetme Conference Window
    320
  - Working in the Meetme Conference Window
    321
  - Creating a Meeting
    323
  - E-Mailing a Meeting Invitation
    326
  - Modifying the E-Mail Template
    327
  - Starting and Stopping a Meeting
    327
    
    Continuing a Meeting Beyond Its Duration Time
    327
  - Joining a Meeting
    328
Hapter

329
- Network Configuration Guidelines
  
  329
  - For Voip
    329
  - Isp/Intranet Quality of Service (Qos)
    329
  - Virtual Lans
    329
    
    Ethernet II Framing Header
    330
    
    C Hapter
    331
    
    Enabling VLAN
    332
  - WAN Bandwidth
    332
  - WAN Router Configuration
    333
  - Firewall Configuration
    333
  - Network Using NAT
    333
  - Network Configuration Guidelines for Altigen IP Phones
    333
  - Configuration Guidelines for NAT
    334
    
    Private Network Configuration Example
    334
    
    VPN Network Configuration Example
    336
CHAPTER 25 Enterprise Voip Network Management

339
CHAPTER 26 Redundancy Configuration

377
- Cases When Switchover Occurs
  378
- How Calls Are Affected When Switchover Occurs
  379
- Requirements for Other System Components
  379
  - Firmware Requirement
    380
  - Software Requirements
    380
  - Initial Device Setup
    380
  - Configuration Procedures
    381
    
    At the Primary Server
    381
    
    At the Secondary Server
    381
  - Checking the Status
    382
  - Configuring the Nics
    383
  - Configuring the VM Server for NAT Support
    385
  - Monitor Status, Configure Addresses for Enterprise and VM Servers
    386
  - When the Address of the Softswitch Server Changes
    387
  - Enterprise Server
    388
  - Manually Switching over
    389
  - Things to Check
    389
- Getting Notified When the System Switches over
  390
- Maintenance
  390
  - Bootup/Shut down Procedures
    390
  - Configure Only on Active System
    390
- Limitations
  391
CHAPTER 27 System Report Management

393
- System Summary Report
  393
- IP Cumulative Traffic Statistics
  394
  - Resetting Cumulative Statistics
    395
- Using SNMP
  395
  - SNMP Management Console
    395
  - Configuring MAXCS for SNMP
    395
  - List of Traps Sent
    397
CHAPTER 28 Microsoft Exchange Integration

399
- Requirements
  399
- C Hapter
  399
- When You Install MAXCS
  400
- Exchange Integration Configuration Steps
  403
- Additional Steps for Bridged Access and Native VM Integration
  406
  - Configuring um Settings for each User
    409
- Configuring for out Calling from um
  411
  - Configuring in Maxadmin
    415
- When You Create a New Mailbox User
  418
- Testing for Synchronization
  418
  - Troubleshooting Tips
    418
- Notes
  420
CHAPTER 29 TAPI Integration

421
- Installing the TAPI Proxy Server
  421
- Setting up the Client
  421
- Changing TAPI Configuration Parameters
  427
- C Hapter
  427
CHAPTER 30 Tools and Applications

429
- Altigen Board Test
  429
- CT-Bus Test Tool
  430
- Backup and Restore Utility
  430
  - Backing up Files
    431
  - Scheduling Backups
    431
  - Restoring Backed up Files
    432
  - MAXCS Admin & Extension Security Checker
    433
    
    Checking Extension Security
    433
    
    Start & Stop All Altigen Services
    435
    
    Trace Collector
    435
    
    Limitations
    438
    
    Voice File Converter
    439
    
    Read Config
    440
    
    Work/Hunt Group Converter
    441
    
    Exporting and Importing Extensions
    442
    
    Importing Extensions from a .Csv File
    442
    
    Importing Extensions from the Active Directory
    443
    
    Exporting the Extensions in a MAXCS System
    445
    
    Altigen Custom Phrase Manager
    446
    
    Creating a New Phrase
    447
    
    Editing a Phrase Name or Description
    448
    
    Playing a Phrase
    448
    
    To Delete a Phrase
    449
    
    To Re-Record a Phrase
    449
APPENDIX A E1-R2 and E1 ISDN PRI Installations

451
- E1 R2 cas Installation
  451
- E1 ISDN PRI Installation
  463
Ppendix

451
APPENDIX B Required Service Parameters

467
Ppendix

467
APPENDIX C Network Ports

471
- Remote IP Phones Behind NAT
  473
Appendixc

471
APPENDIX D Technical Support & Product Repair Services

475
- Technical Support
  475
- Product Repair
  476
- Technical Training for Administrators
  476
Ppendix

475
APPENDIX E Troubleshooting

479
- Troubleshooting Voip: Common Symptoms and Solutions
  479
Appendixe

479

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Altigen MAXCS ACC 6.5 Manuals

Altigen MAXCS ACC 6.5 Administration Manual (488 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

System Requirements and Installation

Hapter

Getting Around Maxadministrator

Hapter

System Configuration

Hapter

Media Server and Gateway Management

CHAPTER 6 Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

CHAPTER 10 Application Extension Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

Hapter

In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines

CHAPTER 25 Enterprise Voip Network Management

CHAPTER 26 Redundancy Configuration

CHAPTER 27 System Report Management

CHAPTER 28 Microsoft Exchange Integration

CHAPTER 29 TAPI Integration

CHAPTER 30 Tools and Applications

APPENDIX A E1-R2 and E1 ISDN PRI Installations

Ppendix

APPENDIX B Required Service Parameters

Ppendix

APPENDIX C Network Ports

Appendixc

APPENDIX D Technical Support & Product Repair Services

Ppendix

APPENDIX E Troubleshooting

Appendixe

Related Products

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