Altigen ACC 6.7 Manuals

Manuals and User Guides for Altigen ACC 6.7. We have 1 Altigen ACC 6.7 manual available for free PDF download: Administration Manual

Altigen ACC 6.7 Administration Manual (462 pages)

MAX Communication Server

Brand: Altigen | Category: Server | Size: 8 MB

Table of Contents
3
About this Manual

15
- Related Publications
  15
CHAPTER 1 Overview

17
- System Features
  17
  - IP PBX Features
    17
    
    C Hapter
    17
    
    C Hapter
    18
    
    C Hapter
    19
    
    C Hapter
    20
  - Automatic Call Distribution Features
    21
  - Auto Attendant (AA) Features
    23
  - Voice Mail Features
    24
  - Internet Integration Features
    25
  - System and Administration Features
    25
  - C Hapter
    26
  - Voice over IP Features
    27
  - C Hapter
    27
  - Multi-Site Voip Management - Enterprise Manager
    28
  - Optional Add-On Software
    29
  - Capacities
    30
Hapter

31
System Requirements and Installation

31
- Minimum System Requirements
  31
  - Supported Operating Systems
    32
  - Boards Supported by ACC and ACM
    36
- MAXCS Licenses
  37
- Preparation for Installation
  38
- Installing MAX Communication Server
  39
  - Multi-Gateway Softswitch System Installation
    39
  - Redundant System Installation
    41
- Installing Maxadmin on a Network Client
  41
- C Hapter
  41
- Uninstalling MAXCS
  42
- Troubleshooting (Error Messages)
  42
  - C Hapter
    43
  - C Hapter
    44
Hapter

45
Getting Around Maxadministrator

45
- Logging in and out
  45
- Changing the Password
  45
- The Maxadministrator Main Window
  46
  - The Main Menu
    46
  - Quick Access Toolbar
    47
  - Status Bar
    48
- The View Windows
  48
  - Boards View Window
    48
  - Extension View Window
    49
  - Trunk View Window
    50
  - Call Log View Window
    50
  - Workgroup View Window
    51
  - Current Resource Statistics Window
    52
- Assigning Seat-Based Client Licenses
  53
- Stopping the Altigen Switching Service
  54
- Programs Available from the Windows Start Menu
  54
Hapter

57
System Configuration

57
Hapter

83
Media Server and Gateway Management

83
CHAPTER 6 Voice Mail Configuration

91
- Managing Messages
  91
Hapter

99
Auto Attendant Configuration

99
- Planning Is Essential
  99
  - Example: AA Planning
    100
- Adding Auto Attendants
  100
- Configuring Auto Attendants
  101
  - Configuring Menu Items
    102
  - Making Auto Attendant Assignments
    105
- Phrase Management
  105
  - Using Pre-Recorded Prompts
    105
  - Recording Custom Phrases from the Altigen Phone
    106
  - Using Professionally Recorded Phrases
    106
  - C Hapter
    108
Hapter

109
Multilingual Configuration

109
Hapter

117
Call Recording Configuration

117
- Description of the Recorded File Name
  117
- Configuring Call Recording
  118
  - Using a Remote Shared Directory
    119
  - C Hapter
    120
Hapter

125
Application Extension Configuration

125
- Application Extension Setup
  125
  - Application Failover Plan
    126
  - Application Information
    127
  - Readying the Application
    127
  - C Hapter
    128
CHAPTER 11 Board Configuration

129
- Using the Triton Resource Board
  131
- Triton Resource Board
  131
- Using the Triton Meetme Conference Board
  132
- Configuring the Triton Analog Station Board
  132
- Configuring the Triton Analog Trunk LS/GS and LS Boards
  132
- Triton Analog Station Board
  132
- Triton Analog Trunk LS/GS and LS Boards
  132
- Configuring the Triton Voip Board
  133
- Triton Voip Board
  133
- Configuring the Triton T1/E1 Board
  134
  - Configuring the Board
    134
  - Setting up Channels on the Triton T1/E1 Board
    139
  - Triton T1/E1 Boards
    139
  - Installing a Channel Service Unit (CSU)
    146
  - Troubleshooting T1/E1-Common Symptoms
    146
  - Configuring Virtual Boards SIPSP and H323SP
    147
    
    Configuring the SIPSP Board
    147
    
    Configuring the H323SP Board
    148
  - Configuring Virtual Board HMCP
    149
    
    Virtual Board HMCP
    149
    
    Assign HMCP Resources to IP Extensions
    152
  - Configuring the MAX1000/2000 Board
    155
  - MAX1000/2000 Board
    155
  - Configuring the Virtual Mobileextsp Board
    156
  - Virtual Mobileextsp Board
    156
Hapter

157
Trunk Configuration

157
- Trunks out of Service
  157
- Channel Identification
  157
- Opening the Trunk Configuration Window
  158
- Selecting Trunks to Set Attributes
  159
- Configuring One or Multiple Trunks
  159
- Setting General Trunk Attributes
  160
- H323 Tie Trunk Properties
  163
- SIP Tie Trunk Properties
  163
- SIP Trunk Properties
  164
  - Configuring a SIP Trunk
    165
- Triton T1/E1 Trunk Properties
  168
  - Caller ID and DID Incoming Sequence Example
    170
- Triton Analog Trunk GS/LS Properties
  170
- Incoming Call Routing
  178
  - Regular Trunk Calls
    178
- Outgoing Call Blocking
  179
CHAPTER 13 In Call Routing Configuration

181
- Caller ID Routing
  181
  - Adding and Deleting Caller ID Route Entries
    182
  - Defining Caller ID Routing
    182
  - DNIS Routing
    183
    
    Adding and Deleting DNIS Route Entries
    184
    
    Defining DNIS Routing
    184
    
    C Hapter
    186
Hapter

187
Out Call Routing Configuration

187
- Configuring out Call Routing
  188
  - Working with Route Definitions
    188
  - Setting Default Routes
    190
  - Working on Dialing Patterns
    191
- Configuration Example - Solving 10-Digit Dialing
  192
- Resolving Dialing Delay for Non-Usa/Canada Countries
  195
- C Hapter
  196
Hapter

197
Extension Configuration

197
- About the Apply to Button
  198
- Setting up Extensions
  198
  - Setting Personal Information
    199
  - Account Code
    201
  - Call Recording Options
    201
  - Physical Location and Type
    203
  - Setting the Line Properties
    204
  - IP Extension Configuration
    205
  - Phone Display Options
    206
- Configuring Group Options for an Extension
  206
- Setting up Station Speed Dialing
  209
- Setting the Mailbox Options
  210
  - Setting an Information-Only Mailbox
    210
  - Disabling a Mailbox
    211
  - Assign Exchange Integration License
    211
  - SMTP/POP3 Setting
    211
  - Mail Forwarding Options
    211
  - Setting Message Playback Options
    211
  - Press Zero Option
    212
  - Setting Mailbox Capacities
    212
- Setting Message Notification Options
  212
  - Setting the Message Types for Notification
    213
  - Emergency Notification
    214
  - Unusual VM Activity Notification
    214
  - Setting the Type of Notification
    215
  - Setting Notification Timing
    216
  - Setting Notification Business Hours
    216
  - Enabling Message Notification
    216
- Configuring Calling Restrictions
  217
  - Setting Call Restriction Options
    217
  - Setting Other Call Restrictions
    218
- Setting Answering Options
  218
  - Forwarding All Calls
    219
  - Do Not Disturb
    220
  - Handling Busy Calls
    221
  - Setting Call Waiting Options
    221
  - Handling Unanswered Calls
    221
- Configuring One Number Access
  222
  - One Number Access Options
    223
  - Call Screening
    224
  - Setting Caller ID Verification
    224
  - Specifying Forwarding Numbers
    224
- Setting up Monitor Lists
  225
  - Configuring a Monitor List
    225
Hapter

227
Setting up IP Extensions

227
- Setting an IP Extension
  231
  - Setting Voip Codec for IP Extension
    232
  - C Hapter
    233
Hapter

235
Altigen IP Phone Configuration

235
- Configuring Auto-Discovery of Server IP Address
  242
  - Setting up DHCP Option 120
    242
  - On the Altigen IP Phone
    244
  - Possible Scenarios
    245
  - Disabling Auto-Discovery
    245
  - When You Have Two Altigen Servers in the same Network
    245
  - C Hapter
    246
Hapter

247
Mobile Extension Configuration

247
- Mobileextsp Board Overview
  248
- Configuring the Mobileextsp Board
  248
  - Configuring an Extension as a Mobile Extension
    251
  - Additional Configuration for Maxmobile Communicator
    255
- Voice Mail for Mobile Extensions
  255
- Mobile Extension Limitations
  255
- C Hapter
  256
Hapter

257
Hunt Group Configuration

257
- Overview of Huntgroup Configuration Window
  258
- Setting up Hunt Groups
  258
  - Establishing Basic Hunt Group Attributes
    259
  - Setting Call Restrictions
    260
- Establishing Hunt Group Membership
  260
  - Setting Login Status for System Restart
    261
- Setting Hunt Group Mail Management
  261
  - Disabling a Mailbox
    262
  - Setting E-Mail Options
    262
  - Setting Mailbox Playback Options
    263
  - Setting Mailbox Capacities
    263
- Setting Message Notification Options
  263
- Setting Call Handling Options
  266
  - Handling Busy Calls
    267
  - Forwarding All Calls
    267
  - Handling Unanswered Calls
    267
  - Setting a Hunt Group's Call Distribution Rule
    268
- Setting Queue Management Options
  269
- C Hapter
  269
Hapter

271
Paging Group Configuration

271
- Seting up a Paging Group
  272
- Adding Members to Paging Groups
  272
- Removing Members from Paging Groups
  273
- C Hapter
  274
Hapter

275
Line Park Configuration

275
- Configuring Line Park
  276
  - Setting up a Line Park Group
    276
  - Deleting a Line Park Group
    278
Hapter

279
Workgroup Configuration

279
- Workgroup Functionalities
  279
- Creating and Configuring Workgroups
  282
- Overview of Workgroup Configuration Window
  282
- Setting up Workgroups
  283
  - Establishing Basic Workgroup Attributes
    283
  - Setting Call Restrictions
    284
  - Service Level Threshold
    284
  - Workgroup Recording Options
    285
- Establishing Workgroup Membership
  287
  - Log In/Out a Group Member
    287
  - Setting Login Status for System Restart
    288
- Setting Workgroup Mail Management
  288
  - Disabling a Mailbox
    288
  - Setting E-Mail Options
    288
  - Setting Mailbox Playback Options
    289
  - Setting Mailbox Capacities
    289
  - Press Zero Option
    290
  - Voice Mail Access Option
    290
- Setting Message Notification Options
  290
- Setting Call Handling Options
  292
  - Handling Busy Calls
    293
  - Forwarding All Calls
    293
  - Handling Unanswered Calls
    294
  - Number of Rings before Handling
    294
  - Setting Intragroup Call Distribution
    294
- Queue Management
  296
  - Setting Queue Phrase Options
    296
  - Queue Announcement
    296
  - Expected Wait Time Sampling
    297
  - Queue Overflow Forwarding
    297
  - Quit Queue Option
    297
  - Supervisor Queue Control
    298
- Agent Logout Reason Codes
  298
- Maxcall Configuration
  299
  - Adding a Transmitted CID
    299
  - Editing a Transmitted CID
    300
Hapter

301
Managing and Using Meetme Conference

301
- Setting the Meetme Conference Extension
  302
- Meetme Conference Window
  302
- Working in the Meetme Conference Window
  303
- Creating a Meeting
  303
- E-Mailing a Meeting Invitation
  306
- Modifying the E-Mail Template
  307
- Starting and Stopping a Meeting
  308
  - Continuing a Meeting Beyond Its Duration Time
    308
- Joining a Meeting
  308
Hapter

309
Network Configuration Guidelines

309
- For Voip
  309
- Isp/Intranet Quality of Service (Qos)
  309
- Virtual Lans
  309
  - Ethernet II Framing Header
    310
- To Specify the Priority Value
  311
  - C Hapter
    311
  - Enabling VLAN
    312
- WAN Bandwidth
  312
- WAN Router Configuration
  313
- Firewall Configuration
  313
- Network Using NAT
  313
- Network Configuration Guidelines for Altigen IP Phones
  313
- Configuration Guidelines for NAT
  314
  - Private Network Configuration Example
    314
  - VPN Network Configuration Example
    316
Hapter

319
Enterprise Voip Network Management

319
Hapter

355
Redundancy Configuration

355
- Cases When Switchover Occurs
  356
- How Calls Are Affected When Switchover Occurs
  357
- Requirements for Other System Components
  357
  - Firmware Requirement
    358
  - Software Requirements
    358
- Initial Device Setup
  358
- Configuration Procedures
  359
  - At the Primary Server
    359
  - At the Secondary Server
    359
- Checking the Status
  360
- Configuring the Nics
  361
- Configuring the VM Server for NAT Support
  363
- Monitor Status, Configure Addresses for Enterprise and VM Servers
  364
- When the Address of the Softswitch Server Changes
  365
- Manually Switching over
  366
- Things to Check
  366
- Getting Notified When the System Switches over
  367
- Maintenance
  367
  - Bootup/Shut down Procedures
    367
  - Configure Only on Active System
    367
- Limitations
  368
- C Hapter
  370
Hapter

371
System Report Management

371
- System Summary Report
  371
- IP Cumulative Traffic Statistics
  372
  - Resetting Cumulative Statistics
    373
- Using SNMP
  373
  - SNMP Management Console
    373
  - Configuring MAXCS for SNMP
    373
  - List of Traps Sent
    375
Hapter

377
Microsoft Exchange Integration

377
- Requirements
  377
- When You Install MAXCS
  378
- Exchange Integration Configuration Steps
  379
- Additional Steps for Bridged Access and Native VM Integration
  382
  - Configuring um Settings for each User
    385
- Configuring for out Calling from um
  387
  - Configuring in Maxadmin
    391
- When You Create a New Mailbox User
  394
- Testing for Synchronization
  394
  - Troubleshooting Tips
    394
- Notes
  396
Hapter

397
TAPI Integration

397
- Installing the TAPI Proxy Server
  397
- Setting up the Client
  397
CHAPTER 30 Tools and Applications

405
- Altigen Board Test
  405
- CT-Bus Test Tool
  406
- Backup and Restore Utility
  406
  - Backing up Files
    407
  - Scheduling Backups
    407
  - Restoring Backed up Files
    408
  - MAXCS Admin & Extension Security Checker
    408
    
    Checking Extension Security
    409
    
    Start & Stop All Altigen Services
    410
    
    Trace Collector
    411
    
    Limitations
    414
    
    Voice File Converter
    414
    
    Read Config
    415
    
    Work/Hunt Group Converter
    416
    
    Exporting and Importing Extensions
    418
    
    Importing Extensions from a .Csv File
    418
    
    Importing Extensions from the Active Directory
    419
    
    Altigen Custom Phrase Manager
    421
    
    Exporting the Extensions in a MAXCS System
    421
    
    Creating a New Phrase
    423
    
    Editing a Phrase Name or Description
    424
    
    Playing a Phrase
    424
    
    To Delete a Phrase
    425
    
    To Re-Record a Phrase
    425
Ppendix

427
- E1-R2 and E1 ISDN PRI Installations
  427
  - E1 R2 cas Installation
    427
  - E1 ISDN PRI Installation
    438
Ppendix

441
- Required Service Parameters
  441
Appendixc

445
- Network Ports
  445
  - Remote IP Phones Behind NAT
    447
  - Ppendix
    449
    
    Technical Support
    449
    
    Technical Support & Product Repair Services
    449
    
    Product Repair
    450
    
    Technical Training for Administrators
    450
  - Appendixe
    453
    
    Troubleshooting
    453
    
    Troubleshooting Voip: Common Symptoms and Solutions
    453
  - Index
    455

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Altigen ACC 6.7 Manuals

Altigen ACC 6.7 Administration Manual (462 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

System Requirements and Installation

Hapter

Getting Around Maxadministrator

Hapter

System Configuration

Hapter

Media Server and Gateway Management

CHAPTER 6 Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

Hapter

Application Extension Configuration

CHAPTER 11 Board Configuration

Hapter

Trunk Configuration

CHAPTER 13 In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines

Hapter

Enterprise Voip Network Management

Hapter

Redundancy Configuration

Hapter

System Report Management

Hapter

Microsoft Exchange Integration

Hapter

TAPI Integration

CHAPTER 30 Tools and Applications

Ppendix

Ppendix

Appendixc

Related Products

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