Index - Altigen ACM 6.7 Administrator's Manual

Index

Symbols
#12, enabling, for language set-
ting 101
#27 to relocate global extension
344
Numerics
10 digit dialing area codes 60
A
,
access code 118 121
access, system 33
account code
blocking display 187
forcing 187
activity
configuration 68
adding a huntgroup 243
adding a workgroup 267
admin defined # 226
admins, how many connected to
system 405
advanced queue management
290
menu selection 292
queue overflow 293
after hours scheduling 273
agent check box 187
agents auto logout 273
allow call redirect/priority change
290
alternate mark inversion (AMI)
148
alternate server
behind NAT 337
setting 336
,
switching to 337 345
AltiGen board test tool 401
AltiGen IP phone configuration
221
AltiGen services
stop & start 406
Alti-Mobile Extension
limitations 239
AM schedule 55
AMI line coding 148
announcement
,
time stamp 197 247
answer options 207
answering
huntgroup call handling 252
workgroup call handling 285
application extension 206
definition & uses 111
failover plan 112
setup 111
application extension configura-
tion 111
application failover plan 112
Apply To, multiple extensions 184
area code, on trunk 118
area codes
system home 47
assigning client licenses 41
attaching a gateway 74
attributes
setting trunk 118
trunk 120
audio peripheral configuration 65
audio peripheral options
for huntgroups 253
auto attendant
adding 88
collecting digits 92
configuring 87
editing 89
making assignments 93
menu items, configuring 90
prompts, phrase management
93
push URL/Web page 90
recording custom phrases 94
setting call priority 90
setting call SKLR 90
auto logout agents 273
auto record
personal extension calls 188
auto-discovery of server IP ad-
dress
configuring 227
disabling 230
two servers in network 230
B
B8ZS (Binary 8 Zero Substitution)
148
back up system data 402
backing up
files 403
Backup & Restore Utility 402
bandwidth 308
and public pipe 327
WAN 308
basic queuing control 288
,
binary 8 zero substitution (B8Z8)
279
148
BLF programmable key 226
Block Caller Name and Number
from view 211
,
273 blocking account code display 187
blocking all outgoing calls 60
blocking caller ID 211
blocking calls 59
board
H323SP, configuring 158
MAX1000/2000, configuring
164
mobile extension, configuring
232
SIPSP & H323, configuring 156
SISP, configuring 157
Triton Analog Station, config-
uring 142
Triton Analog Trunk LS/GS &
LS, configuring 142
Triton MeetMe 142
Triton Resource, configuring
141
Triton T1/E1, configuring 144
Triton T1/E1, setting up chan-
nels 149
Triton T1/PRI 144
Triton VoIP, configuring 143
virtual, purpose 156
board configuration 139
Boards View window 36
bridge
conference 47
business hours
24-hour business hour setup
55
business hours profile
caller ID routing 169
DNIS routing 171
business hours, setting up 53
busy call handling 204
,
282 283
huntgroups 251
C
call accounting report 63
call blocking, outgoing 137
Call Center menu 35
call control 60
call handling 204
283
for workgroups 282
huntgroup 250
incoming 204
Call Log View window 38
call parking 47
call priority
caller ID routing 169
DNIS routing 171
setting 90
MAXCS ACM 6.7 Administration Manual
, , ,
206 250
, , , ,
206 250 282
449