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When You Install MAXCS
–
Windows 2003 Server or Windows XP
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The MAX Communication Server ACC/ACM 6.7 or above software
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Microsoft Outlook client: either Outlook 2003 or Outlook 2007. To integrate with
Exchange 2007, Outlook 2007 should be installed at the MAXCS system.
•
A second Windows server for Exchange, loaded with Exchange Server 2003 or 2007
software, as appropriate. If it is an Exchange 2007 server, it should be installed on
64-bit system(s) with Windows 2003 64-bit or above OS. Unified Messaging, Client
Access, and Mailbox Server roles should be installed with Exchange Server 2007.
(Important: When you install both the Exchange Server and MAXCS, you must log
in as the Domain Administrator, NOT the Local Administrator.)
•
The MAXCS system and the Exchange Server system must belong to the same
domain, with a network throughput rate of no less than 100Mbps and without any
Web proxies in between.
•
AltiGen Services must be installed and started with the user account
<Domainname>\AltiGen_<AltiServSystemName>.
This service account must have a mailbox in the Exchange Server that is different
from the previous version.
•
Exchange Server Services must be started.
•
Successful ping from Exchange Server to MAXCS and vice versa.
When You Install MAXCS
You may be installing MAXCS now, or you may have already installed it. To integrate
with Exchange 2007, you need MAXCS software version 6.7 or above.
1. If you are installing now, log in to Windows with a user account that is a member of
the Domain Admin group. If MAXCS is already installed, skip to step 4.
2. While installing, MAXCS automatically creates a user account as a service account
(see Figure 157), and you have a chance to change the default password. Record
this password for future troubleshooting.
Figure 157. In this example, the MAXCS installation program created a user account
"AltiGen_LESLIEXIA" in the domain VMDOMAIN. We changed the password to
"altigen".
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MAXCS ACM 6.7 Administration Manual
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Table of Contents
Troubleshooting
