Uninstalling Maxcs; Troubleshooting (Error Messages) - Altigen ACM 6.7 Administrator's Manual

Uninstalling MAXCS

To install MaxAdministrator on a client workstation:
1. Insert the MAXCS CD-ROM into the appropriate drive.
2. Run SETUP.EXE from the MaxAdministrator folder.
3. Follow the instructions on the screen.
Uninstalling MAXCS
To uninstall MAXCS 6.7, be sure to stop all MAXCS-related services before uninstallation.
To do this, run MaxAdmin, log in, and select Services > Shutdown Switching from
the menu.
In the event that the auxiliary services were not stopped, stop them one at a time in
Windows, using the Start > Programs > Administrative Tools > Services applet.
Then go to Start > Programs > Control Panel > Add/Remove Programs, and select
MAX Communication Server ACM 6.7, and click Remove.

Troubleshooting (Error Messages)

Use this table for troubleshooting error messages encountered during software
installation.
Error Message
MAXCS does not support Triton T1
Rev A2 or VoIP Rev A2, boards.
Please unplug these boards, then run
setup again.
Copy activation file failed.
An error occurred during the move
data process.
Setup cannot detect your system key.
You must plug your system key into
either a parallel or USB port for
upgrading to MAXCS.
Setup has not detected your system
key. If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for use
after the MAXCS installation.
Setup cannot append the AltiServ
path because your existing system
environment is too long. You must
manually append the AltiServ path to
your system environment path after
finishing the MAXCS installation but
before restarting your system.
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MAXCS ACM 6.7 Administration Manual
Solution
Unplug Triton T1 Rev A2 or VoIP Rev A2, then run
setup again.
Activation file (exctl) is not in the specified folder,
is missing, or is corrupted. Make sure you select
the correct file folder where the activation file is
located and try again. If problem persists, you can
manually copy the activation file to c:\AltiServ\db
directory (if MAXCS is installed on the c: drive)
and run the installation program again.
Make sure all AltiGen applications and services
are stopped/closed before installing MAXCS.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
MAXCS. If error persists, reboot the system, then
run setup again.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
MAXCS.
Manually append c:\AltiServ\exe (if MAXCS is
installed on c: drive) to your system environment
path (through Control Panel > System >
Advanced tab > Environment Variables >
System Variables) after finishing the MAXCS
installation but before restarting your system.