User Manuals: Altigen AltiSupervisor Desktop Seat

Manuals and User Guides for Altigen AltiSupervisor Desktop Seat. We have 4 Altigen AltiSupervisor Desktop Seat manuals available for free PDF download: Manual

Altigen AltiSupervisor Manual (77 pages)

AltiAgent and AltiSupervisor for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6

Brand: Altigen | Category: Software | Size: 1 MB

Table of Contents
3
Warranty

7
Hapter

11
- Overview
  
  11
- Installation
  
  11
Hapter

15
- Getting Started
  
  15
Hapter

25
- Using Alticlient as a Workgroup Agent
  
  25
  - Workgroup Login
    26
  - Logging out or Changing Workgroups
    26
  - About the Main Window
    27
  - Call Handling
    28
    
    Dialing
    28
    
    Dialing by Number
    30
    
    Placing Calls on Hold
    31
    
    Using Call Waiting
    32
    
    Transferring Calls
    32
    
    Conferencing Calls
    34
  - Recording Calls
    36
    
    Recording on Demand
    38
    
    Using Account Codes
    39
  - Altiagent Options
    39
    
    Setting Status to Ready or Not Ready
    40
    
    Viewing, Sharing, or Pushing Data
    40
  - Monitoring
    42
    
    Choosing Workgroups to Monitor
    42
    
    Viewing the Call History
    44
    
    Viewing Workgroup Statistics
    45
    
    Viewing Queues
    46
  - Using Activex Control with Third Party Applications
    47
Hapter

49
- Using Alticlient as a Supervisor
  
  49
  - Logging in
    49
  - Viewing Group Statistics
    51
  - Viewing Agent Statistics
    53
    
    Viewing a History of Agent Activity
    54
  - Viewing Agent Current Status
    55
  - Monitoring-Listening in and Barging in
    57
  - Viewing the Queues
    58
  - Operation Notes
    59
Hapter

61
- Configuring Your Station Settings
  
  61
  - Apply Button and OK Button
    61
  - Default Trunk Access
    62
  - Record Type
    63
  - Voice Mail Play Options
    63
  - Screen Pop, Audio Beep, and Auto Close
    63
  - Accessing Databases
    63
  - Call Handling
    66
  - Message Notification
    70
    
    Adding or Editing Station Speed Entries
    72
    
    System Speed Dialing
    73
Index

75

Altigen AltiSupervisor Manual (34 pages)

for AltiWare Open Edition (OE)/AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents
3
Warranty

5
Hapter

7
- Overview
  
  7
  - New in Version 5.0A
    7
- Installation
  
  8
CHAPTER 2 Getting Started

13
Hapter

13
- Logging in
  13
- Hiding or Exiting Altisupervisor
  15
  - Using the Windows Tray Phone Icon
    15
  - Resizing the Display
    16
  - Error Messages
    17
  - Hapter
    19
- Reconnecting to Altisupervisor
  15
- Using Altisupervisor
  
  19
  - Logging in
    19
  - Viewing Group Statistics
    21
  - Viewing Agent Statistics
    23
  - Viewing Agent Current Status
    24
  - Monitoring-Listening in and Barging in
    25
  - Recording Calls
    26
  - Forced Agent Login/Logout/Unstaffed
    28
  - Viewing the Queues
    29
Index

33

Altigen AltiSupervisor Manual (34 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents
3
Warranty

5
CHAPTER 1 About Altisupervisor

7
- CDR Records Note
  7
Hapter

7
Hapter

9
- Getting Started
  
  13
  - Logging in
    13
  - Version Mismatch Dialog Box
    15
  - Reconnecting to Altisupervisor
    15
  - Exiting and Minimizing Altisupervisor
    15
    
    Using the Windows Tray Phone Handset Icon
    15
    
    Resizing the Display
    16
    
    Hapter
    19
Hapter

13
- Using Altisupervisor
  
  19
  - Supervising more than One Workgroup
    19
  - Viewing Group Statistics
    20
  - Viewing Agent Statistics
    21
  - Viewing Agent Current State
    22
  - Listening In, Barging In, Coaching
    24
  - Recording Calls
    25
  - Viewing the Queues
    29
Index

33

Altigen AltiSupervisor Manual (28 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents
3
Warranty

5
Hapter

7
- Overview
  
  7
  - New in Version 5.0
    7
- Installation
  
  7
CHAPTER 2 Getting Started

11
Hapter

11
- Logging in
  11
- Hiding or Exiting Altisupervisor
  12
  - Using the Windows Tray Phone Icon
    12
  - Resizing the Display
    13
  - Error Messages
    14
  - Hapter
    15
- Using Altisupervisor
  
  15
  - Logging in
    15
  - Viewing Group Statistics
    17
  - Viewing Agent Statistics
    19
  - Viewing Agent Current Status
    20
  - Monitoring-Listening in and Barging in
    21
  - Recording Calls
    22
  - Forced Agent Login/Logout
    24
  - Viewing the Queues
    25
Index

27

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User Manuals: Altigen AltiSupervisor Desktop Seat

Altigen AltiSupervisor Manual (77 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

Hapter

Getting Started

Hapter

Using Alticlient as a Workgroup Agent

Hapter

Using Alticlient as a Supervisor

Hapter

Configuring Your Station Settings

Index

Altigen AltiSupervisor Manual (34 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

CHAPTER 2 Getting Started

Hapter

Using Altisupervisor

Index

Altigen AltiSupervisor Manual (34 pages)

Table of Contents

Warranty

CHAPTER 1 About Altisupervisor

Hapter

Installation

Hapter

Getting Started

Hapter

Using Altisupervisor

Index

Altigen AltiSupervisor Manual (28 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

CHAPTER 2 Getting Started

Hapter

Using Altisupervisor

Index

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