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AltiSupervisor
Altigen AltiSupervisor Manuals
Manuals and User Guides for Altigen AltiSupervisor. We have
4
Altigen AltiSupervisor manuals available for free PDF download: Manual
Altigen AltiSupervisor Manual (77 pages)
AltiAgent and AltiSupervisor for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6
Brand:
Altigen
| Category:
Software
| Size: 1.38 MB
Table of Contents
Table of Contents
3
Warranty
7
Hapter
11
Overview
11
Installation
11
Client System Requirements
11
Session Licensing and License Upgrade Procedures
12
Altiagent Session License
12
Altisupervisor Session License
12
Pre-Installation Checklist
12
C Hapter
12
Installing Alticlient on a Client System
13
Uninstalling Alticlient
13
Microsoft Outlook and Outlook Express Support
13
Act!/Goldmine® Support
14
Quicknet Integration
14
Hapter
15
Getting Started
15
Logging in
15
Logging in Remotely Using an IP Extension
17
IP Extensions Using Microsoft Netmeeting 3.01
17
IP Extensions Using Quicknet
18
Troubleshooting IP Connectivity
18
Hiding or Exiting Alticlient
19
Using the Windows Tray Phone Icon
19
Resizing the Display
20
Error Messages
21
Hapter
25
Using Alticlient as a Workgroup Agent
25
Workgroup Login
26
Logging out or Changing Workgroups
26
About the Main Window
27
Call Handling
28
Dialing
28
Dialing by Number
30
Placing Calls on Hold
31
Using Call Waiting
32
Transferring Calls
32
Conferencing Calls
34
Recording Calls
36
Recording on Demand
38
Using Account Codes
39
Altiagent Options
39
Setting Status to Ready or Not Ready
40
Viewing, Sharing, or Pushing Data
40
Monitoring
42
Choosing Workgroups to Monitor
42
Viewing the Call History
44
Viewing Workgroup Statistics
45
Viewing Queues
46
Using Activex Control with Third Party Applications
47
Hapter
49
Using Alticlient as a Supervisor
49
Logging in
49
Viewing Group Statistics
51
Viewing Agent Statistics
53
Viewing a History of Agent Activity
54
Viewing Agent Current Status
55
Monitoring-Listening in and Barging in
57
Viewing the Queues
58
Operation Notes
59
Hapter
61
Configuring Your Station Settings
61
Apply Button and OK Button
61
Default Trunk Access
62
Record Type
63
Voice Mail Play Options
63
Screen Pop, Audio Beep, and Auto Close
63
Accessing Databases
63
Call Handling
66
Message Notification
70
Adding or Editing Station Speed Entries
72
System Speed Dialing
73
Index
75
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Altigen AltiSupervisor Manual (34 pages)
for AltiWare Open Edition (OE)/AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A
Brand:
Altigen
| Category:
Software
| Size: 0.41 MB
Table of Contents
Table of Contents
3
Warranty
5
Hapter
7
Overview
7
New in Version 5.0A
7
Installation
8
Client System Requirements
8
Session Licensing and License Upgrade Procedures
9
Pre-Installation Checklist
9
Installing Altisupervisor on a Client System
9
Uninstalling Altisupervisor
10
Auto Upgrade
10
Downgrade Procedure
10
CDR Records Note
10
CHAPTER 2 Getting Started
13
Hapter
13
Logging in
13
Hiding or Exiting Altisupervisor
15
Using the Windows Tray Phone Icon
15
Resizing the Display
16
Error Messages
17
Hapter
19
Reconnecting to Altisupervisor
15
Using Altisupervisor
19
Logging in
19
Viewing Group Statistics
21
Viewing Agent Statistics
23
Viewing Agent Current Status
24
Monitoring-Listening in and Barging in
25
Recording Calls
26
Forced Agent Login/Logout/Unstaffed
28
Viewing the Queues
29
Index
33
Altigen AltiSupervisor Manual (34 pages)
for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1
Brand:
Altigen
| Category:
Software
| Size: 0.31 MB
Table of Contents
Table of Contents
3
Warranty
5
CHAPTER 1 About Altisupervisor
7
CDR Records Note
7
Hapter
7
New in Version 5.1
7
Session Licensing and License Upgrade Procedures
7
Installation
9
Pre-Installation Checklist
9
Installing Altisupervisor on a Client System
9
Uninstalling Altisupervisor
10
Automatic Upgrade
10
Downgrade Procedure
10
Hapter
9
Getting Started
13
Logging in
13
Version Mismatch Dialog Box
15
Reconnecting to Altisupervisor
15
Exiting and Minimizing Altisupervisor
15
Using the Windows Tray Phone Handset Icon
15
Resizing the Display
16
Hapter
19
Hapter
13
Using Altisupervisor
19
Supervising more than One Workgroup
19
Viewing Group Statistics
20
Viewing Agent Statistics
21
Viewing Agent Current State
22
Listening In, Barging In, Coaching
24
Recording Calls
25
Viewing the Queues
29
Index
33
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Altigen AltiSupervisor Manual (28 pages)
for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0
Brand:
Altigen
| Category:
Software
| Size: 0.57 MB
Table of Contents
Table of Contents
3
Warranty
5
Hapter
7
Overview
7
New in Version 5.0
7
Installation
7
Client System Requirements
8
Session Licensing and License Upgrade Procedures
8
Altisupervisor Session License
8
C Hapter
8
Pre-Installation Checklist
9
Installing Altisupervisor on a Client System
9
Uninstalling Altisupervisor
9
Auto Upgrade
10
Downgrade Procedure
10
CDR Records Note
10
CHAPTER 2 Getting Started
11
Hapter
11
Logging in
11
Hiding or Exiting Altisupervisor
12
Using the Windows Tray Phone Icon
12
Resizing the Display
13
Error Messages
14
Hapter
15
Using Altisupervisor
15
Logging in
15
Viewing Group Statistics
17
Viewing Agent Statistics
19
Viewing Agent Current Status
20
Monitoring-Listening in and Barging in
21
Recording Calls
22
Forced Agent Login/Logout
24
Viewing the Queues
25
Index
27
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