Configuring Call Recording - Altigen ACM 6.7 Administrator's Manual

Configuring Call Recording

calleeID is the target number or trk(bbcc)
•
• workgroupID is the workgroup number for a workgroup call, or ext for extension
call
• DNIS is the DNIS number or NA for no DNIS number
sessionID is the CDR session ID
•
Configuring Call Recording
To configure system-wide call recording, including centralized recording for multiple
gateways, do one of the following:
• Click the Recording button on the toolbar.
• Select System > Call Recording Configuration.
The Recording Configuration window opens:
Figure 42. Recording Configuration window
Note:
Call recording options for specific extensions/workgroups can be set up on the
General tab of Extension Configuration and Workgroup Configuration,
respectively.
To Enable and Configure Centralized Recording
1. Check the Enable Centralized Recording check box.
2. Select a Recording Type from the drop-down list.
3. In the Central Location field, browse for the directory you want to set as the
destination folder and path for saving the call recordings.
Important:
If you are using FTP protocol, the FTP server must be installed and
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MAXCS ACM 6.7 Administration Manual
configured properly on the same machine as the Central Location
directory.
An FTP folder must be created for the Central Location, so that it can
be fully accessible through FTP.
The FTP Path must be pointed to the Central Location.