Setting Business Hours; C Hapter - Altigen ACM 6.7 Administrator's Manual

Parameter
First Digit
Assignment

Setting Business Hours

The Business Hours tab contains group boxes for setting the business hours and days of
the week for which the business or organization is in operation. The business hours
schedules are used to set other system settings such as trunk, and DNIS and caller ID
in-call routing.
Description
These define how the system responds to the first digit dialed by the
user. The drop-down list options for each digit are:
• Extension
• Trunk Access
• Feature Access
• Operator
• Invalid (no action)
• IP Trunk Access
• Route Access
–
Trunk Access
Defines how to get a PSTN trunk line to dial an
outside number. "9" is the default trunk access code.
If you have a more complicated dialing number and routing plan,
change "9" to the Route Access code and configure the
Outcall Routing table.
Feature Access
– By default, # is set to Feature Access, which is used
as part of feature access codes. In addition, you may also set 1- 9
or * to Feature Access. For example, if 7 is set to Feature Access,
Station Login (#27) can also be accessed using 727.
–
IP Trunk Access
Only one IP trunk access option is allowed per
system. To use Voice over IP, you must set up this access and, in
addition, configure the IP Dialing Table as discussed in "Defining the
IP Dialing Table" on page 328 and set the VoIP codecs as discussed
in "Setting VoIP Codec Profiles" on page 319.
Note:
After setting the IP Trunk Access code here, you should set
the Trunk Access Codes of any 30-port VoIP boards to
"None" on the General tab of the Trunk Configuration
window (see "Setting General Trunk Attributes" on page
118). This will prevent users from directly accessing the 30-
port boards—which use the G.711 codec only—for calls to
MAXCS servers or other gateways that may require the
G.723 codec. If you still want users to have access to this
trunk for outgoing calls, you can set it up through out call
routing (see Chapter 14, "Out Call Routing Configuration").
–
Route Access
The Route Access option can be assigned to one or
more digits, to route the call per the out call routing table. Out call
routing, which is sometimes called ARS (Automatic Route Selection)
or LCR (Least Cost Routing without carrier rate table), is described
in Chapter 14, "Out Call Routing Configuration".
Out call routing is designed to help 10-digit dialing, Zoomerang
dialing, digit manipulation, and tie trunk hop-off dialing.
Setting Business Hours
MAXCS ACM 6.7 Administration Manual 53