Managing Domain Users - Altigen ACM 6.7 Administrator's Manual

Managing Domain Users

Network error on the primary server or the primary server is down. IP phones cannot
•
connect to the primary server. After one minute of retrying, the IP phones will
register to the alternate server. At that time, the status of the primary server is
"Disconnected" or "Softswitch Offline".
• Softswitch service on the primary server is down. The status of the primary server
is "Softswitch Offline".
IP phone service on the primary server is down. IP phones cannot register to the
•
primary server. After one minute of retrying, the IP phones will register to the
alternate server. At that time, the status of the primary server is "Fail".
Default gateway on the primary server is down. The status of the primary server is
•
"Fail".
• Manual switch from Enterprise Manager. The status of the primary server is
"Standby".
When the primary server is recovered, the status is "Standby".
If the current active system is the alternate server, only clicking the Switch Back
to Home Server button in Enterprise Manager can switch the control from the alternate
server back to the primary server. Before manually switching back, the status of the
primary server should be "Standby". After you have manually switched back, the status
of the primary server changes to "Active".
Note: Unlike normal relocation, redirect can be executed only on the destination site.
Managing Domain Users
Click the User button in the toolbar to:
• Display all extensions from all VoIP domain member systems: extension number,
name, type, home server, and scope. The scope of an extension is discussed in the
following section.
• Resolve conflicting extensions and groups to global user or back to local user (on the
Resolve tab).
• Relocate an extension from one location to another location with optional voice mail
(on the Resolve tab).
The General tab displays read-only information about the selected extension.
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MAXCS ACM 6.7 Administration Manual