Setting A System Number Plan - Altigen ACM 6.7 Administrator's Manual

Setting a System Number Plan

Parameter
Operator Extension and
Group Members
Call Supervision
Setting a System Number Plan
The system number plan defines the extension digit length. You can use from 3–6 digits
for extensions. You also use the system number plan to set a DID number length to use,
and to define the system response to the first digit dialed—for example, pressing 9 to
get a trunk line.
The numbering scheme requires some thoughtful planning.
To set the number plan, select System > System Configuration, then click the
Number Plan tab.
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MAXCS ACM 6.7 Administration Manual
Description
Select the extension to be used by the system operator. If
the extension number you select is a workgroup or a hunt
group, member extensions will show up in the Group
Members box.
This extension is used in the following applications:
• Trunk incall routing
• DNIS incall routing
• Auto Attendant
Check the box to allow supervisors to monitor, barge in
on, coach, and record an agent's non-workgroup calls.
Notes:
• If this check box is checked, the supervisor can listen,
barge-in on, coach, and record an agent's conversation
regardless of the agent's login status.
• Supervisor extension does not have to be a workgroup
member to listen to, barge-in on, coach, or record an
agent's conversation.
• For the coaching feature, the agent's extension can be
either an IP extension or a Triton analog extension.
WARNING! Listening in to or recording a conversation
without the consent of one or both parties may be a
violation of local, state and federal privacy laws. It is the
responsibility of the users of this feature to assure they
are in compliance with all applicable laws.