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Setting an IP Extension
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Access voice mail
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Initiate a conference call
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Record a conversation
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Barge in, listen, and coach by workgroup supervisor
Guidelines:
If the Softswitch and HMCP Media Server are in the same server, the default
•
ID "00" will be the Home Media Server ID. No change is required.
If the HMCP Media Server and Softswitch server are separated, you need to
•
assign IP extensions to the HMCP Media Server ID.
•
If you have two or more HMCP Media Servers, you need to assign each IP
extension to one of them, based on resource usage.
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Enable 3rd Party SIP Device—If the extension is a 3rd party SIP phone or other
device, check this box. You must have a license for each 3rd party SIP device.
•
Enable Fallback to Mobile Extension—When this option is checked, and the IP
phone loses its network connection, it will automatically fall back to a Mobile
Extension. The mobile extension channel must be specified from the drop-down
list. This feature is only available for an IP Extension with a dynamic IP address.
Losing network connection can happen in the following cases:
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The user presses #26 to log out from the IP phone
The server loses connectivity to the IP phone
•
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The IP Extension's channel is taken over by another extension
The user exits from an IP Talk session
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Once associated with a fallback mobile extension, when the network connectivity
is restored, the fallback mobile extension stays active, and the user must re-
register the phone to reconnect to the server.
Setting VoIP Codec for IP Extension
The system has a pre-configured IP range and codec settings to assist IP phone
deployment.
In Enterprise Manager, click the Codec button. In the Codec drop-down list, six codec
profiles are pre-configured:
G.711 Mu-Law
•
•
Prefer G.723.1 support G.729
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Prefer G.729 support G.723.1
•
G.711 A-Law
Prefer G.711 Mu-Law support G.711 A-Law
•
Prefer G.711 A-Law support G.711 Mu-Law
•
In Enterprise Manager, click the Servers button > IP Codecs tab. Three local IP address
ranges are pre-configured to use the G.711 codec profile:
•
192.168.0.0 ~ 192.168.255.255
•
10.0.0.0 ~ 10.255.255.255
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172.16.0.0 ~ 172.31.255.255
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MAXCS ACM 6.7 Administration Manual
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Table of Contents
Troubleshooting
