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A feature profile assigned to an IP phone should have #26 enabled.
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Enable Dial-By-Name—Select this box to allow incoming callers to search the
extension list by employee name for this extension.
Enable Intercom—Select this box to enable the intercom call feature for this
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extension. Pressing #93 allows the user to make an intercom call to another
intercom-enabled extension.
Note:
Intercom is available for extensions on Triton Analog Extension Boards and
AltiGen IP Phone Extensions.
Agent - Allows the extension to be added as a member of one or multiple hunt
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groups or workgroups. "(Agent)" will be displayed in the extension's Type field, next
to the extension type.
Account Code
These settings determine how callers use any account codes you have established when
making outgoing trunk calls.
For information on creating account/code associations, see "Creating Account Codes" on
page 60.
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Enable Forced Account Code—Forces the user to enter an account code.
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Override Allowed—Prompts the user to enter an account code, or the user can
press # to bypass the account code.
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Account Code Validation—Forces the user to enter a valid account code.
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For Long Distance Call Only—The system determines if an outgoing call starts
with a long distance or international prefix. If it does, the call will require an account
code.
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Block Account Code Display—The account code table will not be displayed when
the user tries to tag the account from MaxCommunicator and MaxAgent. This
prevents the user from seeing account codes they do not need to see.
Call Recording Options
The system administrator can specify the following non-workgroup call recording options
for an agent extension.
Setting up Extensions
MAXCS ACM 6.7 Administration Manual 187
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Table of Contents
Troubleshooting
