Incoming Call Routing; Regular Trunk Calls; Web Ip Calls - Altigen ACM 6.7 Administrator's Manual

Incoming Call Routing

If the reading is worse than -18 dB, you should contact your CO to adjust the line
loss to the acceptable range.
Incoming Call Routing
To set incoming call routing for a trunk, select the trunk on the General tab, then click
the In Call Routing tab in the Trunk Configuration window. The trunk location
appears in the title bar.
Figure 67. Trunk Configuration, In Call Routing tab

Regular Trunk Calls

For each trunk—or using Apply to to apply the settings to multiple trunks—you can set
routing for the three time periods defined in the System Configuration window,
Business Hours tab ("Setting Business Hours" on page 53):
During Business Hours
•
Outside Business Hours
•
• Non Workdays
Within each of these three time slots, you have the following routing options for incoming
calls:
• Route to an extension selected in the drop-down list
• Route to an auto attendant number selected in the drop-down list
• Route to a Line Park line selected in the drop-down list (see "Line Park Configuration"
on page 259 for more detail)
• Route to the operator

Web IP Calls

For web IP calls, you can set routing for the three time periods defined in the System
Configuration window, Business Hours tab ("Setting Business Hours" on page 53):
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MAXCS ACM 6.7 Administration Manual