Configuring One Number Access; One Number Access Options - Altigen ACM 6.7 Administrator's Manual

Configuring One Number Access

It is not available when Forward to AA, Forward to Extension, or Forward to
•
Line Park is selected.
Configuring One Number Access
One Number Access (ONA) gives the caller an option to find the extension user when the
extension is ring no answer. Caller still has the option to leave a voice mail if the system
is unable to find the extension user.
Note: Options on the tab are disabled unless One Number Access has been enabled as
a No Answer option on the Answering tab of the Extension Configuration window.
Figure 103. Enable One Number Access option on the Answering tab
Also, if the Enable Do Not Disturb option is selected in the Answering tab, the call is
forwarded to voice mail regardless of ONA settings.
To configure ONA, select the extension number from the Agent/Supervisor/
Extension list, then click the One Number Access tab.
Figure 104. Extension Configuration, One Number Access tab

One Number Access Options

In the One Number Access tab, use the drop-down list to select an option for One
Number Access:
Disabled
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MAXCS ACM 6.7 Administration Manual