Table of Contents
Advertisement
Overview
CDR Search - a call reporting tool that allows administrators to search CDR files for
records that meet selected criteria, and allows workgroup supervisors to get workgroup
CDR statistics.
IPTalk - an IP softphone to allow a MaxCommunicator or MaxAgent user to log in to a
system as an IP extension. IPTalk supports G.711 and G.723.1 codec only.
MaxInSight - a workgroup performance application that provides call center managers
and agents with the ability to track workgroup status and performance data from a wall-
mounted LCD panel or from their PCs. MaxInSight includes the ability to see the following
for single or multiple workgroups:
•
Real-time queue status
Real-time workgroup resource status
•
•
Daily operation results
•
Trends of data over time
SuperQ - a Java-based application designed to queue and distribute calls for call centers
with workgroups located in different geographic locations or across multiple AltiGen
servers. SuperQ enables call centers to combine teams of workgroups from multiple
locations into one virtual team.
VRManager - allows administrators/supervisors to convert, schedule backup/delete,
and query recorded files.
SDK Tool Kit - offers a complete set of tools including APIs, documentation and sample
programs, to enable a developer to begin programming rapidly and efficiently. It
includes a self-installing CD-ROM containing AltiGen SDK software. Session-based
licensing is required for both Basic API and APC API interfaces.
Capacities
Capacities for an All-in-One Single System
PBX Capacity
Maximum 400 extensions (IP, analog, and mobile extensions).
•
•
Maximum 256 MobileExt ports per system
•
Maximum 200 MaxCommunicator/MaxAgent sessions
•
Maximum 20 AltiConsole sessions
Maximum 20 MaxSupervisor sessions
•
Call Center Capacity
•
Maximum configurable agents per workgroup - 512
Maximum active login agents per workgroup - 256
•
•
Total configured agents per system including all workgroups - 1280
•
Total agents seats (License/Head) per system - 256
Capacities for a Multi-Gateway Softswitch
PBX Capacity
•
Maximum 5,000 extensions (IP, analog, and mobile extensions)
•
Maximum 256 MobileExt ports per system
16
MAXCS ACM 6.7 Administration Manual
Advertisement
Table of Contents
Troubleshooting
