Creating A Holiday Profile; Setting Call Routing - Altigen ACM 6.7 Administrator's Manual

Routing Calls on Holidays
Multiple Holiday Profiles can be configured in a system. Each Holiday Profile can include
multiple holidays. A default "System" Holiday profile is already configured. Multiple
Holiday Profiles can also be assigned to DNIS Routing and Trunk In Call Routing entries.

Creating a Holiday Profile

1. Click the Add button beside Profile. Enter a name for the profile, then click OK.
2. To each profile, add holidays that will be included in that profile: Click the Add
button below the Holiday list to create a new holiday.
3. In the dialog box, select a date from the drop-down calendar and enter a
description. Click OK.
The holiday you added appears in the Holiday list. Additional holidays you create
appear in the list and together make up the Holiday Profile.

Setting Call Routing

1. Select a Holiday Profile from the Profile list, and then select a holiday in that profile
from the Holiday list.
2. Set call routing for "normal" holiday hours using the field group in the Normal
section of the Holiday tab. This will be the default route for calls coming in on that
holiday.
3. If you have special work hours during holidays, check the Special hours option and
configure special hour routing.
This route will override the route for normal holiday hours, for the hours you
specify. Use this option, for example, to route calls for the working portion of a
holiday that your organization treats as a half-day.
4. To apply these hours to more than one holiday, click the Apply To button and in the
Apply To dialog box, select all the holidays to which you want the hours to apply.
You can select multiple holidays by using Ctrl-click or Shift-click. Click OK.
5. When you are finished with the dialog box, click OK.
When a new year begins, the dates on which holidays fall usually change. You can edit
the dates for annual holidays, making them accurate for the new year.
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MAXCS ACM 6.7 Administration Manual