Figure 6. Call Log View window
The window displays, for the last 30 calls, the caller line or number, the callee, the
starting time in 24-hour format and the length of the call. When the call is from another
AltiGen system, the call is displayed as "Caller System IP Address-Extension Number."
Workgroup View Window
The Workgroup View window displays data and statistics for workgroups:
Figure 7. Workgroup View window
This window displays the following data:
Extension—the workgroup pilot extension number
•
Name—the workgroup name
•
•
Agents—the number of agents assigned to the workgroup
•
Login—the number of agents logged into the workgroup
•
Available—the number of logged in agents who are available to receive workgroup
calls
•
DND—the number of logged in agents who are unavailable with the Do Not Disturb
status
Wrapup—the number of agents who are in wrapup mode
•
•
Not Ready—the number of logged in agents who are in Not Ready state
•
Busy—the number of logged in agents who are currently on the phone
•
Error—the number of logged in agents with extensions that are left off-hook or other
user error
•
Logout—the number of agents who are logged out from the workgroup
•
Unstaff—the number of agents who are logged out from the system and have
become a virtual extension
•
Queue—the number of calls waiting in queue
Prints selected
log entries.
Clears the
window of all
data.
MAXCS ACM 6.7 Administration Manual 39
The View Windows