Setting Up Monitor Lists; Configuring A Monitor List - Altigen ACM 6.7 Administrator's Manual

Setting Up Monitor Lists

You can forward to another extension, or to an outside number. You can use an outside
number only if the extension is set to allow for Transferred/Conferenced/Forwarded
calls on the an Extension Configuration Restriction tab under Other Call Restrictions.
When you use the outside number option, select a trunk or route access code in the
drop-down list and type in the phone number as it would be dialed after keying the
access code.
Check the Check Password option to force users to enter their extension password
when a call is forwarded to them via ONA. This ensures that only the owner of the
extension can answer the call.
You can set the ONA ring duration from 5 to 45 seconds using the Ring for ... seconds
drop-down list. Default value is 20 seconds. The system will ring the ONA target within
the specified time limit. If the ONA call is not answered within the ring duration, the
system will terminate the ONA call. This option will prevent a cell phone voice mail from
answering the ONA call and recording the ONA announcement phrase into the cell phone
voice mail box.
Setting Up Monitor Lists
The Monitor List tab provides for setting up lists of extensions for which call processing
events can be monitored by the extension user. Once a monitor list is established, the
application logging into the extension can receive call events for the monitored
extensions. The monitor list is available in the MaxCommunicator and MaxAgent Monitor
windows, AltiConsole, and in Line Monitoring events in AltiGen SDK.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state, and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Restrictions and Defaults
• Monitoring is effective for physical and virtual extensions; physical and virtual
extensions have monitoring rights, and can be monitored. If you place a physical or
virtual extension in a Monitor List, that extension will show in the client application's
Monitor window.
If you add an extension (1001, for example) that belongs to Workgroup A to the
•
Monitor List for a member of Workgroup B, the Workgroup B member will only be
able to pick up personal calls to 1001, not workgroup calls.
In MaxSupervisor, the user can monitor only the workgroup(s) he or she logs in to,
•
regardless of the monitoring rights assigned to his or her extension in MaxAdmin.

Configuring a Monitor List

To set up a monitor list, select the extension number to receive the monitoring rights
from the Agent/Supervisor/Extension list, then click the Monitor List tab.
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MAXCS ACM 6.7 Administration Manual