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Setting up Call Reports
Figure 20. System Configuration, Call Reports tab
Internal Database Configuration (Internal Log Service)
The Internal Log Service (shown in the Log Service display table) is created by default.
You can enable or disable the service, but you cannot remove this database or add
another Internal Log Service.
To manage the internal CDR database:
1. Make sure the Internal Log Service check box is checked.
2. In the Internal Database Configuration field, use the up/down arrows to select the
Active database retaining period in months. This determines how long the data
will be kept in the database. Valid entry is 1-12 months.
3. (Optional) In the Archive purged record(s) field, use the up/down arrows to
select the number of months per archive file. This determines the number of months
that the system will archive an existing CDR database before creating a new
database.
4. Press OK or Apply.
External (Remote) Logging of Call Data
MAXCS allows you to output CDR records to a Microsoft SQL Server 2000 database.
Before you enable external logging, you need to set up and configure the SQL database
and external logger application. Please refer to the CDR Search Manual to learn how to
set up an external logger service.
Note:
The SQL database cannot be on the same server as the MAXCS system. A system
integrator or database developer will need to write a custom query to extract data
from the SQL database.
Note:
You can send reports from a number of different systems to the same database.
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MAXCS ACM 6.7 Administration Manual
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Troubleshooting
