Altigen ACM 6.7 Administrator's Manual page 105

• Fifth step—Execute the action selected from the drop down list. The drop down
list contains the following actions:
Action
No Action
Level - Expand
Tree
Level - Repeat
Current Level
Level - Go to Top
Level
Level - Go to
Specified Item
Call - To Ext./
Group
Call - To
Operator
Call - Dial By
Name
Call - Collect
Extension
Call - Directory
Service
Call - Disconnect
VM - Record
Message
VM - Mailbox
Access
Adv. - System
Call Back
Description
An "invalid" message plays and the menu is repeated.
Expand menu item to create additional level.
Repeats the level that contains the "Repeat Current Level"
menu item.
Go to the top level and repeat action items on the top level.
Goes to selected menu item at any level. A drop-down list
appears from which you select the item.
Transfers call to an extension or group number you select
in the drop-down list.
Routes the call to the operator (the operator is defined in
the System Configuration window).
Prompts the caller to enter the name (first, or last, or both
in any order) of the person they want to speak with and
dials the extension that matches the name. Callers may not
have to enter the entire first or last name before a match
is found.
The top level of each AA collects the extension number
automatically. The system has a timing delay to
differentiate if the first digit the caller entered is a menu
option or the first digit of an extension number. Once past
the top level, the system will not have the timing delay to
differentiate digits. If you would like to provide the option
for a caller to enter an extension number, you need to map
this action item to one of the menu options.
Lists the system users and their extensions to the caller.
For this to work properly, users need to record their
directory names.
Disconnects the call.
Leaves a voice mail message in the specified voice mail
box. If you want the caller to hear the extension's greeting
before hearing the start-recording beep, check Play
Extension Greeting.
Allows the caller to log in to the voice mail system to
retrieve voice mail or change personal options from the
outside. This option is assigned to the "#" key at the top
level of each AA by default.
Allows outside caller to dial into the system, enter a call
back number, hang up, and wait for the system to call
back. The system will request the caller to enter an
extension and password for authentication. The call back
number needs to include the toll call prefix and area code
for long distance and international calls. The trunk or route
access code is not required when entering a call back
number.
MAXCS ACM 6.7 Administration Manual 91
Configuringing Auto Attendants