Avaya DEFINITY Server CSI Maintenance Manual page 74

Maintenance for CSI systems
Busy Verification of Terminals and Trunks
A multi-appearance voice terminal or attendant console equipped with a "verify"
button is required.
Busy Verification of Terminals and Trunks allows a user at a voice terminal or
attendant console to make test calls to trunks, voice terminals, and hunt groups
(DDC/UCD). These test calls check the status of an apparently busy resource.
This provides an easy method to distinguish between a voice terminal or resource
that is truly busy and one that only appears busy because of a trouble condition.
Trunk Group Busy/Warning Indicators to
Attendant
An attendant console is required.
Trunk Group Busy/Warning Indicators to Attendant provides the console user with
a visual indication of the trunk group status for each trunk group associated with
the 12 Trunk Group Select buttons located on the console. Trunk groups with
busy indications during nonbusy periods should be checked to ensure that the
trunks are busy and not out-of-service. Use the Busy Verification of Terminals and
Trunks feature to test the suspected faulty trunks.
Trunk Identification by Attendant
A display-equipped voice terminal or an attendant console equipped with a "trunk
id" button is required.
Trunk Identification by Attendant allows a voice terminal or attendant console user
to identify a specific trunk being used on a call. This is useful when a user
experiences noise or poor transmission on a trunk call. The trunk identification
(access code and group number) appears when the "trunk id" button is pressed
while on a trunk call. Use of this feature is denied if there are more than two trunks
on a call. If the call is trunk-to-trunk, the identification displayed is of the last trunk
added to the call.
Facility Test Calls
The Facility Test Calls feature provides a voice terminal user the capability of
placing test calls to access specific trunks, touch-tone (DTMF) receivers, time
slots, and system tones. The test call can be made by a local voice terminal user
by dialing an access code.
NOTE:
For the ISDN-PRI Test Call feature, see
ISDN-Testcall Command'' on page
74
Issue 5 October 2002
''Troubleshooting the Outgoing
95.
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