Ricoh M022 Service Manual page 704

6. Troubleshooting
No. Type
995 D
-002
-003
-004
6
No. Type
CTL
997
B
702
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Details (Symptom, Possible Cause, Troubleshooting Procedures)
CPM setting error
• Defective NVRAM
• Defective controller
1. Update the controller firmware.
2. Install a new NVRAM, and turn off and on the main power switch after
SC995-002 has occurred.
• Incorrect type controller installed
• Defective controller
1. Replace the controller with the correct type.
• Incorrect model controller installed.
1. Replace the controller with the correct model.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Application function selection error
• The application selected by the operation panel key does not start or ends
abnormally.
• Software (including the software configuration) defective
• An option required by the application (RAM, DIMM, board) is not installed
• Nesting of the fax group addresses is too complicated
1. Check the devices necessary for the application program. If necessary devices
have not been installed, install them.
2. Check that application programs are correctly configured.
3. For a fax operation problem, simplify the nesting of the fax group addresses.
4. Take necessary countermeasures specific to the application program. If the
logs can be displayed on the operation panel, see the logs.
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