Page 1 User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Information for This Machine For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.
Page 3: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................6 Symbols Used in the Manuals........................6 Model-Specific Information..........................7 Names of Major Features..........................8 1. What You Can Do with This Machine Searching by What You Want to Do........................9 Reducing my Costs............................9 Using Scanned Files on the Computer.......................
Page 4 Changing the Display Language........................34 How to Use the [Home] Screen........................35 Possible Operations on the Standard Application Screen............... 37 Adding Icons to the [Home] Screen......................39 How to Use Each Application......................... 41 [Copy] Screen..............................42 [Fax] Screen..............................44 [Scanner] Screen............................49 Registering Functions in a Program.........................54 Turning On/Off the Power..........................
Page 5 4. Fax Basic Procedure for Transmissions (Memory Transmission)................79 Registering a Fax Destination........................79 Deleting a Fax Destination.......................... 81 Transmitting while Checking Connection to Destination (Immediate Transmission)........82 Canceling a Transmission..........................83 Canceling a Transmission Before the Original Is Scanned..............83 Canceling a Transmission While the Original Is Being Scanned.............83 Canceling a Transmission After the Original Is Scanned.................
Page 6 Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information..................................103 Registering an SMB Folder........................105 Deleting an SMB Registered Folder......................108 Entering the Path to the Destination Manually..................109 Basic Procedure for Sending Scan Files by E-mail..................110 Registering an E-mail Destination......................110 Deleting an E-mail Destination.........................
Page 7 When the Machine Makes a Beeping Sound.....................146 When You Have Problems Operating the Machine...................147 When Multiple Functions Cannot Be Executed Simultaneously............152 Messages Displayed When You Use the Copy/Document Server Function........... 153 Messages Displayed When You Use the Facsimile Function..............155 When Network Setting Problems Occur....................
Page 8: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 9: Model-Specific Information
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. DRT216 The following information is region-specific.
Page 10: Names Of Major Features
Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Document Feeder • Paper Feed Unit PB1080 Paper tray unit...
Page 11: What You Can Do With This Machine
1. What You Can Do with This Machine You can search for a description by what you want to do. Searching by What You Want to Do You can search for a procedure by what you want to do. Reducing my Costs BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server.
Page 12: Using Scanned Files On The Computer
1. What You Can Do with This Machine Checking how much paper is saved ([Information] screen) See "[Information] Screen", Getting Started. Reducing electricity consumption See "Saving Energy", Getting Started. See "Timer Settings", Connecting the Machine/ System Settings. Using Scanned Files on the Computer BQX138S Sending scan files See "Basic Procedure for Sending Scan Files by E-mail", Scan.
Page 13: Registering Destinations
Searching by What You Want to Do Managing and using documents converted to electronic formats (Document Server) See "Relationship between Document Server and Other Functions", Copy/ Document Server. Registering Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax.
Page 14: Operating The Machine More Effectively
1. What You Can Do with This Machine Operating the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions. Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/FAX/Scanner/Quick Copy/Quick Fax/Quick Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions.
Page 15: What You Can Do With This Machine
What You Can Do with This Machine What You Can Do with This Machine This section describes the features of this machine. Customizing the [Home] Screen The icons of each function are displayed on the [Home] screen. DRT234 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 16: Making Copies Using Various Functions
1. What You Can Do with This Machine Making Copies Using Various Functions CMQ002 • You can make copies in full color. You can switch the color copy mode depending on the type of originals used and the desired finish. See "Copying in Color", Copy/ Document Server.
Page 17: Printing Data Using Various Functions
What You Can Do with This Machine Printing Data Using Various Functions CMQ003 • This machine supports network and local connections. • You can print or delete print jobs stored on the machine's hard disk, which have been previously sent from computers using the printer driver. The following types of print jobs can be selected: Sample Print, Locked Print, Hold Print, and Stored Print.
Page 18: Sending And Receiving Faxes Without Paper
1. What You Can Do with This Machine CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your computer. •...
Page 19 What You Can Do with This Machine CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents). • See "Confirming/Printing/Deleting Received and Stored Documents", Fax. Transmission You can send a fax from your computer over the network (Ethernet or wireless LAN) to this machine, which then forwards the fax via its telephone connection (LAN-Fax).
Page 20: Sending And Receiving Faxes Via The Internet
1. What You Can Do with This Machine • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine/ System Settings. • For details about how to use the function, see "Sending Fax Documents from Computers", Fax. Sending and Receiving Faxes via the Internet xxx@xxx.com xxx@xxx.com...
Page 21: Sending And Receiving Faxes By Using The Machine Without Fax Unit Installed
What You Can Do with This Machine • This machine can receive documents sent via Internet Fax (IP-Fax Reception). See "Types of Reception", Fax. • Using a VoIP gateway, this machine can send to G3 facsimiles connected to the public switched telephone network (PSTN).
Page 22: Using The Facsimile And The Scanner In A Network Environment
1. What You Can Do with This Machine Using the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). See "Overview of E-Mail Transmission Function", Fax. See "Basic Procedure for Sending Scan Files by E-mail", Scan.
Page 23: Preventing Information Leakage (Security Functions)
What You Can Do with This Machine CUL003 • To use this function, the OCR unit is required. • You can select a file type from [PDF], [High Compression PDF], or [PDF/A]. • This function can optically recognize characters in various languages and up to approximately 40,000 characters a page.
Page 24: Centrally Controlling Scan Conditions And Distribution
1. What You Can Do with This Machine • You can limit the usage of functions for each user. • See Security Guide. Centrally Controlling Scan Conditions and Distribution You can use the distributed scan management (DSM) system in Windows Server 2008 R2/2012 to manage the destinations and scan settings for each individual user in a group and to use the information when distributing scanned data.
Page 25: Preventing Unauthorized Copying
What You Can Do with This Machine CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.
Page 26: You Can Use Application Site
1. What You Can Do with This Machine • Using the copier function or the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security function enabled, protected pages are grayed out in the copy.
Page 27 What You Can Do with This Machine DQU010 What You Can Do on the Application Site • Download and install applications on devices • Update the application that has already been installed on the device • Uninstall an application that is no longer necessary on the device •...
Page 28 1. What You Can Do with This Machine...
Page 29: Getting Started
2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Front and left view DRT202 1.
Page 30 2. Getting Started 5. Paper tray Load paper here. 6. Paper tray unit Load paper here. 7. Vents Prevent overheating. 8. Main power switch To operate the machine, the main power switch must be on. If it is off, turn the switch on. 9.
Page 31 Guide to Names and Functions of Components 3. Internal tray Copied/printed paper and fax messages are delivered here. 4. ADF's extenders Raise these extenders to support large paper. Rear and left view DRT215 1. Vents Prevent overheating.
Page 32: Guide To Functions Of The Machine's Options
2. Getting Started Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options (mainly Europe) DRT240 1. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 2.
Page 33: Guide To Functions Of The Machine's External Options (Mainly Asia)
Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options (mainly Asia) DRT242 1. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 2.
Page 34 2. Getting Started 1. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 2. ADF double feed detection kit Detects a double feed of the original. 3. Handset Used as a receiver when a fax unit is installed.
Page 35: Guide To The Names And Functions Of The Machine's Control Panel
Guide to the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel DCH009 1. Display panel This is a touch panel display that features icons, keys, shortcuts, and widgets that allow you to navigate the screens of the various functions and applications and provide you with information about operation status and other messages.
Page 36: Changing The Display Language
2. Getting Started Changing the Display Language You can change the language used on the display. English is set as default. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Change Langs. Widget]. Select the language you want to display.
Page 37: How To Use The [Home] Screen
How to Use the [Home] Screen How to Use the [Home] Screen The [Home] screen is set as the default screen when the machine is turned on. One icon is assigned to each function, and these icons are displayed on the [Home] screen. You can add shortcuts to frequently used functions or Web pages to the [Home] screen.
Page 38 2. Getting Started 5. Application list icon Press to display the application list. You can create shortcuts to the applications on the [Home] screen. To use an application displayed in the [Widgets] tab and [Program] tab, create a shortcut for the application on the [Home] screen.
Page 39: Possible Operations On The Standard Application Screen
How to Use the [Home] Screen • When accessing the following screens: • Machine Features • Counter • Inquiry • Address Book Management • Tray Paper Settings • Current Job / Job History • During interrupt copying • During On-hook dialing for fax transmission •...
Page 40 2. Getting Started DNE104 • Flick Flick your finger to the right or left on the screen to switch between screens. DNE102 • Long tap Place your finger on the screen and hold it there until the next screen appears. You can display the menu screen of the application you are using.
Page 41: Adding Icons To The [Home] Screen
How to Use the [Home] Screen DNE111 Adding Icons to the [Home] Screen Adding shortcuts to the [Home] screen You can add shortcuts to the machine's functions. You can display the icons for the machine's functions and the embedded software applications after you delete them from the [Home] screen.
Page 42 2. Getting Started Press and hold down the [Bookmark] icon. The image of where the shortcut is to be placed on the [Home] screen is displayed. Drag the icon to where you want to place it on the screen. Select the bookmark you want to add from the bookmark list. Adding shortcuts to programs to the [Home] screen You can add shortcuts to programs registered on Copier, Facsimile, Scanner mode, or quick applications.
Page 43: How To Use Each Application
How to Use Each Application How to Use Each Application You can open the function screens by pressing icons such as [Copy], [Fax], or [Scanner] on the [Home] screen. Three kinds of screens ("Standard Application Screen", "Classic Application Screen", and "Quick Application Screen") can be used by each function.
Page 44: [Copy] Screen
2. Getting Started • [Copier (Classic)] icon, [Fax (Classic)] icon, [Scanner (Classic)] icon, and [Printer (Classic)] icon are displayed in the Application list. For details about how to register them to the [Home] screen, see page 39 "Adding Icons to the [Home] Screen". [Copy] Screen You can switch the two screens described in this section by flicking the screen up or down.
Page 45 How to Use Each Application DRT221 Icon Description You can combine two 1-sided originals or one 2-sided original to one side of a sheet. The machine selects a reproduction ratio automatically and copies the originals onto a single sheet of copy paper. You can sort copies as a set in sequential order and stack copies of each page in a multi-page original.
Page 46: [Fax] Screen
2. Getting Started [Fax] Screen DLV048 Icon Description You can switch between items in type of transmission. The specified destination is shown here. By tapping the destination, you can register it to the Address Book or remove it from the destinations.
Page 47 How to Use Each Application Icon Description This function allows you to dial while listening to the dial tone from the internal speaker with the handset of the machine or external telephone on- hook. The total number of the selected destinations appears.
Page 48 2. Getting Started Icon Description Press to add a destination. Destinations can be added as follows: • Input destinations manually • Select from the transmission history • Specify a registration number from the Address Book • Search for a destination in the Address Book or on the LDAP server •...
Page 49 How to Use Each Application Icon Description Press to select the resolution according to the size of the text on your original. Press to specify the density to scan the original. You can also specify the density by touching the icon and dragging it right or left.
Page 50 2. Getting Started DRT225 Icon Description You can select a standard message to be printed. You can send files over a closed network. Requesting Reception Confirmation. You can receive a transmission notification by e- mail. Once memory transmission is complete, you can have the result printed.
Page 51: [Scanner] Screen
How to Use Each Application [Scanner] Screen DRT239 Icon Description Displays the type of scanner destination. Press to switch between e-mail destinations and folder destinations. The specified destination is shown here. By tapping the destination, you can register it to the Address Book or remove it from the destinations.
Page 52 2. Getting Started Icon Description Press to clear your current settings. Press to display the preview screen after scanning originals. You can check the settings in Send Settings. Press to open the send settings screen. For details, see page 50 "[Send Settings] screen".
Page 53 How to Use Each Application DRT226 Icon Description Press to select the settings that are appropriate for the type of your original and color mode. Press to select a file type. Press to select the resolution to scan the original. Press to select the sides of the original to scan, such as one side or both sides.
Page 54 2. Getting Started Icon Description Press to specify the density to scan the original. You can also specify the density by touching the icon and dragging it right or left. Press to select the orientation of the original. Press to specify the sender. Press to enter the subject of the e-mail.
Page 55 How to Use Each Application Icon Description Press to sign and encrypt the e-mail. DRT229 Icon Description To switch the scan setting for additional originals to [1 Sided Original] after scanning one side of the last page of a batch of two-sided originals using the exposure glass, press [Change Setting], and then press [1 Sided Original].
Page 56: Registering Functions In A Program
2. Getting Started Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. Standard Applications • Copy: 25 programs • Fax: 100 programs • Scanner: 100 programs Quick Applications • Quick Copy: 25 programs •...
Page 57 Registering Functions in a Program Press [Menu] ( ) at the bottom of the screen in the center. Press [Reg. Current Setting to Program]. Press the program number you want to register. Enter the program name. Select the icon for the program. Press [Prev.
Page 58 2. Getting Started • Folder destinations that have protection codes cannot be registered to a program of the scanner mode. • Programs are not deleted by turning the power off or by pressing [Reset] unless the program is deleted or overwritten. •...
Page 59: Turning On/Off The Power
Turning On/Off the Power Turning On/Off the Power • When you push the main power switch, wait at least 10 seconds after it is confirmed that the main power indicator has lit up or gone out. The main power switch is on the right side of the machine. When this switch is turned on, the main power turns on and the main power indicator on the right side of the control panel lights up.
Page 60 2. Getting Started Push the main power switch. The main power indicator goes out. The main power turns off automatically when the machine shuts down. If the screen on the control panel does not disappear, contact your service representative.
Page 61: Logging In The Machine
Logging In the Machine Logging In the Machine When the Authentication Screen is Displayed If Basic Authentication, Windows Authentication, or LDAP Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password.
Page 62: Logging Out Using The Control Panel
2. Getting Started Press [Login] on the top right on the screen. Press [User Name]. Enter a Login User Name, and then press [Done]. Press [Password]. Enter a Login Password, and then press [Done]. Press [Login]. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, or LDAP Authentication is set.
Page 63 Logging In the Machine Press [OK].
Page 64: Placing Originals
2. Getting Started Placing Originals Placing Originals on the Exposure Glass • Keep your hands away from the hinges and exposure glass when lowering the ADF. Not doing so may result in an injury if your hands or fingers are pinched. •...
Page 65 Placing Originals DRT210 1. Original guide Adjust the original guide to the original size. Place the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit mark. The first page should be on the top. When placing originals that are longer than A4 , 8 ×...
Page 66 2. Getting Started...
Page 67: Copy
3. Copy This chapter describes frequently used copier functions and operations. For information not included in this chapter, see Copy/ Document Server available on our website. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
Page 68: Auto Reduce / Enlarge
3. Copy Auto Reduce / Enlarge The machine automatically calculates the reproduction ratio based on the sizes of the originals and the paper you have specified. The machine will rotate, enlarge, or reduce the image of the originals to fit them to the paper.
Page 69: Duplex Copying
Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page.
Page 70: Specifying The Original And Copy Orientation
3. Copy Original Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom When Using the Copy Application About how to use the application's screen, see page 42 "[Copy] Screen". Specifying the Original and Copy Orientation Select the orientation of the originals and copies if the original is two-sided or if you want to copy onto both sides of the paper.
Page 71 Duplex Copying When Using the Copy Application About how to use the application's screen, see page 42 "[Copy] Screen".
Page 72: Combined Copying
3. Copy Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.
Page 73: One-Sided Combine
Combined Copying CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 • You cannot use the bypass tray with this function. There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet.
Page 74: Two-Sided Combine
3. Copy 2 Sided 2 Pages Combine 1 Side Copies one 2-sided original to one side of a sheet. 2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet.
Page 75 Combined Copying 1 Sided 16 Originals Combine 2 Sides Copies 16 1-sided originals to one sheet with 8 pages per side. 2 Sided 4 Pages Combine 2 Sides Copies two 2-sided originals to one sheet with 2 pages per side. 2 Sided 8 Pages Combine 2 Sides Copies four 2-sided originals to one sheet with 4 pages per side.
Page 76: Copying Onto Custom Size Paper
3. Copy Copying onto Custom Size Paper Paper that has a horizontal length of 139.0–600.0 mm (5.47–23.6 inches) and a vertical length of 76.2–216.0 mm (3.00–8.52 inches) can be fed in from the bypass tray. When Using the Copy Application About how to use the application's screen, see page 42 "[Copy] Screen".
Page 77: Copying Onto Envelopes
Copying onto Envelopes Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Place the original on the exposure glass and place the envelope in the bypass tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see page 131 "Recommended Paper Sizes and Types".
Page 78 3. Copy When Using the Copy Application About how to use the application's screen, see page 42 "[Copy] Screen".
Page 79: Sort
Sort Sort The machine assembles copies as sets in sequential order. CKN018 When Using the Copy Application About how to use the application's screen, see page 42 "[Copy] Screen". Changing the Number of Sets You can change the number of copy sets during copying. •...
Page 80: Storing Data In The Document Server
3. Copy Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents on the Document Server screen. For details about the Document Server, see page 117 "Storing Data".
Page 81: Basic Procedure For Transmissions (Memory Transmission)
4. Fax This chapter describes frequently used facsimile functions and operations. For information not included in this chapter, see Fax available on our website. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.
Page 82 4. Fax Press [ Next]. Press the key for the classification you want to use under "Select Title". The keys you can select are as follows: • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title.
Page 83: Deleting A Fax Destination
Basic Procedure for Transmissions (Memory Transmission) Deleting a Fax Destination • If you delete a destination that is a specified delivery destination, messages to its registered Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function before deleting any destinations.
Page 84: Transmitting While Checking Connection To Destination (Immediate Transmission)
4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.
Page 85: Canceling A Transmission
Canceling a Transmission Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing [Start]. When Using the Fax Application About how to use the application's screen, see page 44 "[Fax] Screen". Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
Page 86 4. Fax You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit. All the scanned data is deleted from memory. When Using the Fax Application About how to use the application's screen, see page 44 "[Fax] Screen".
Page 87: Storing A Document
Storing a Document Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.
Page 88: Sending Stored Documents
4. Fax Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
Page 89 Storing a Document Press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. • Press [User Name] to place the documents in order by programmed user name. •...
Page 90: Printing The Journal Manually
4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: [All], [Print per File No.], or [Print per User]. Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
Page 91: Print
5. Print This chapter describes frequently used printer functions and operations. For information not included in this chapter, see Print available on our website. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set.
Page 92: Displaying The Printer Driver Properties
5. Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog box are applied to all users.
Page 93: Standard Printing
Standard Printing Standard Printing • Duplex printing is selected as the default setting. If you want to print on only one side, select [Off] for the two-sided printing setting. • If you send a print job via USB 2.0 while the machine is in Sleep mode, an error message might appear when the print job is complete.
Page 94: Printing On Both Sides Of Sheets
5. Print Printing on Both Sides of Sheets This section explains how to print on both sides of each page using the printer driver. • The paper types that can be printed on both sides are as follows: • Plain 1 (60–74 g/ m ), Plain 2 (75–81 g/ m ), Recycled, Special 1, Special 2, Special 3, Middle Thick (82–105 g/ m...
Page 95: Combining Multiple Pages Into Single Page
Combining Multiple Pages into Single Page Combining Multiple Pages into Single Page This section explains how to print multiple pages onto a single sheet. The combine printing function allows you to economize on paper by printing multiple sheets at reduced size onto a single sheet. When Using the PCL 6 Printer Driver Click the menu button of the application you are using, and then click [Print].
Page 96 5. Print From Left to Right/Top to From Right to Left/Top to Orientation Bottom Bottom Landscape 4 Pages per Sheet Right, then Down Down, then Right Left, then Down Down, then Left...
Page 97: Printing On Envelopes
Printing on Envelopes Printing on Envelopes Configure the paper settings appropriately using both the printer driver and the control panel. Configuring Envelope Settings Using the Control Panel Load envelopes in the paper tray. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [User Tools] icon ( ).
Page 98: Saving And Printing Using The Document Server
5. Print Saving and Printing Using the Document Server The Document Server enables you to store documents on the machine's hard disk, and allows you to edit and print them as necessary. • Do not cancel the file transfer process while the data is being sent to the Document Server. The process may not be canceled properly.
Page 99: Managing Documents Stored In Document Server
Saving and Printing Using the Document Server If the folder is protected by a password, enter the password in the "Folder Password:" box. Click [OK]. Change any other print settings if necessary. Click [OK]. Start printing from the application's [Print] dialog box. •...
Page 100: Using The Quick Print Release Function
5. Print Using the Quick Print Release Function The quick applications that are installed on this machine allow you to operate some of the printer functions from a single screen. Using the Quick Print Release function, you can view the list of documents that are stored on the machine.
Page 101 Using the Quick Print Release Function • If you change settings for [Administrator Authentication Management] or [Enhance File Protection] using an external application such as Web Image Monitor while using the Quick Print Release function, this function is terminated automatically.
Page 102: Using The Print/Scan(Memory Storage Device) Function
5. Print Using the Print/Scan(Memory Storage Device) Function • Keep SD cards or USB flash memory devices out of reach of children. If a child accidentally swallows an SD card or USB flash memory device, consult a doctor immediately. The Print/Scan(Memory Storage Device) function allows you to read and print files that are stored on a memory storage device such as an SD card or USB flash memory device.
Page 103 Using the Print/Scan(Memory Storage Device) Function Saving the scanned data in a memory storage device Press [Home] ( ) at the bottom of the screen in the center. Press the [Print/Scan(Memory Storage Device)] icon. Press [Scan to Storage Device]. Insert a memory storage device in the media slot. Press [USB] or [SD Card], depending on the type of the storage device that you are using.
Page 104 5. Print For example, when you send 10-page original in PDF format at 15:30:15.5 on Dec. 31, 2020, the file name is "20201231153015500.pdf". • When you save scanned data to a memory storage device, use characters which correspond to the ASCII codes for the file name. If you use characters which is not correspond to the ASCII codes, the machine may not read or save the documents.
Page 105: Scan
6. Scan This chapter describes frequently used scanner functions and operations. For information not included in this chapter, see Scan available on our website. Basic Procedure When Using Scan to Folder • Before performing this procedure, see "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer.
Page 106 6. Scan You can also confirm the IPv4 address. The address displayed under [IPv4 Address] is the IPv4 address of the computer. Enter the command "set user", and then press the [Enter] key. Be sure to put a space between "set" and "user". Confirm the user name.
Page 107: Registering An Smb Folder
Basic Procedure When Using Scan to Folder Step 3: Specifying access privileges for the created shared folder If you want to specify access privileges for the created folder to allow other users or groups to access the folder, configure the folder as follows: Right-click the folder created in Step 2, and then click [Properties].
Page 108 6. Scan Press the key for the classification you want to use under "Select Title". The keys you can select are as follows: • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title.
Page 109 Basic Procedure When Using Scan to Folder Check that [SMB] is selected. Press [Change] or [Browse Network], and then specify the folder. To specify a folder, you can either enter the path manually or locate the folder by browsing the network.
Page 110: Deleting An Smb Registered Folder
6. Scan If the network does not allow automatic obtaining of IP addresses, include the destination computer's IP address in the path. For example: if the IP address of the destination computer is "192.168.0.191", and the folder name is "Share", the path will be \\192.168.0.191\Share. Press [OK].
Page 111: Entering The Path To The Destination Manually
Basic Procedure When Using Scan to Folder You can search by the registered name, user code, fax number, folder name, e-mail address, or IP- Fax destination. Press [Folder]. Press the protocol which is not currently selected. A confirmation message appears. Press [Yes].
Page 112: Basic Procedure For Sending Scan Files By E-Mail
6. Scan Basic Procedure for Sending Scan Files by E- mail When Using the Scanner Application About how to use the application's screen, see page 49 "[Scanner] Screen". Registering an E-mail Destination Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Address Book Management] icon.
Page 113 Basic Procedure for Sending Scan Files by E-mail • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title. You can select [Frequent] and one more key for each title. Press [Email].
Page 114: Deleting An E-Mail Destination
6. Scan Deleting an E-mail Destination Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Address Book Management] icon. Check that [Program / Change] is selected. Select the name whose e-mail address you want to delete.
Page 115: Basic Procedure For Storing Scan Files
Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. We recommend that you protect stored files from unauthorized access by specifying passwords. • Scan file stored in the machine may be lost if some kind of failure occurs. We advise against using the hard disk to store important files.
Page 116: Checking A Stored File Selected From The List
6. Scan Press [OK]. If necessary, press [Scan Settings] to specify scanner settings such as resolution and scan size. Press [Start]. Checking a Stored File Selected from the List This section explains how to preview a file selected from the list of stored files. Press [Select Stored File].
Page 117: Specifying The File Type
Specifying the File Type Specifying the File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a memory storage device.
Page 118: Specifying Scan Settings
6. Scan Specifying Scan Settings When Using the Scanner Application About how to use the application's screen, see page 49 "[Scanner] Screen".
Page 119: Document Server
7. Document Server This chapter describes frequently used Document Server functions and operations. For information not included in this chapter, see Copy/ Document Server available on our website. Storing Data This section describes the procedure for storing documents on the Document Server. •...
Page 120 7. Document Server Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book. To specify a name not shown in the screen, press [Manual Entry], and then enter a user name. Press [File Name].
Page 121: Printing Stored Documents
Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [Finishing] ([Sort]) • [Cover/Slip Sheet] ([Front Cover], [Front/Back Cover], [Designate/Chapter], [Slip Sheet]) •...
Page 122 7. Document Server...
Page 123: Web Image Monitor
8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For information not included in this chapter, see Connecting the Machine/ System Settings available on our website or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
Page 124 8. Web Image Monitor (Help): Use Help to view or download Help file contents. 4. Basic Information area Display the basic information of the machine. 5. Work area Display the contents of the item selected in the menu area.
Page 125: Adding Paper And Toner
9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper Precautions for Loading Paper • When loading paper, take care not to trap or injure your fingers. •...
Page 126: Loading Paper Into The Bypass Tray
9. Adding Paper and Toner • When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the side fences are squeezed too tightly against the paper, the edges may crease or the paper may misfeed.
Page 127 Loading Paper • The maximum number of sheets you can load at the same time depends on paper type. Do not stack paper over the limit mark. For the maximum number of sheets you can load, see page 131 "Recommended Paper Sizes and Types". Open the bypass tray.
Page 128: Printing From The Bypass Tray Using The Printer Function
9. Adding Paper and Toner • When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document Server. When printing from a computer, see page 126 "Printing from the Bypass Tray Using the Printer Function". • When [Notification Sound] is set to [No Sound], it does not sound if you load paper into the bypass tray.
Page 129 Loading Paper Press [User Tools] on the top right of the screen. Press [Home] at the bottom of the screen in the center. Specifying a custom size paper using the control panel Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [User Tools] icon ( ).
Page 130: Loading Orientation-Fixed Paper Or Two-Sided Paper
9. Adding Paper and Toner • When printing onto OHP transparencies, remove printed sheets one by one. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [User Tools] icon ( ). Press [Tray Paper Settings].
Page 131 Loading Paper • Printer mode Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer Features menu, and then place the paper as shown below. For details about the letterhead settings, see "Input / Output", Copy/ Document Server, or "System", Print.
Page 132 9. Adding Paper and Toner Copy side Paper trays Bypass tray One-sided Two-sided • Printer mode Print side Paper trays Bypass tray One-sided Two-sided • In copier mode: • For details about how to make two-sided copies, see "Duplex Copying", Copy/ Document Server.
Page 133: Recommended Paper
Recommended Paper Recommended Paper Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use paper that curls, either because it is too dry or too damp, a paper jam may occur. • Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a misfeed.
Page 134 9. Adding Paper and Toner Trays 2 and 3 Paper type and weight Paper size Paper capacity 60–163 g/m (16 lb. Bond– Select the paper size using the 500 sheets 90 lb. Index) Tray Paper Settings menu: Plain Paper 1–Thick Paper 2 A4 , A5 , B5 JIS , 8 ×...
Page 135 Recommended Paper Paper type and weight Paper size Paper capacity 60–220 g/m (16 lb. Bond– Custom size • Plain Paper 1–Plain 80 lb. Cover) Paper 2: 100 sheets Plain Paper 1–Thick Paper 3 • Middle Thick–Thick Vertical: 76.2–216.0 mm Paper 3: Horizontal: 139.0–600.0 mm Vertical: 3.00–8.50 inches Horizontal: 5.48–23.62...
Page 136 9. Adding Paper and Toner *1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight. Change the paper weight setting to thinner or thicker. • Certain types of paper, such as translucent paper or OHP transparencies, may produce noise when delivered.
Page 137 Recommended Paper • Remove copied or printed sheets one by one. • When loading translucent paper: • When loading translucent paper, always use long grain paper, and set the paper direction according to the grain. • Translucent paper easily absorbs humidity and becomes curled. Remove curl in the translucent paper before loading.
Page 138 9. Adding Paper and Toner Direction of paper grain Paper trays Bypass tray • Select [Thick Paper 1], [Thick Paper 2], or [Thick Paper 3] as the paper thickness in [Tray Paper Settings]. • Even if thick paper is loaded as described above, normal operations and print quality might still not be possible, depending on the paper type.
Page 139 Recommended Paper How to load envelopes Orientation of envelopes Exposure glass Bypass tray Side-opening envelopes • Flaps: closed • Flaps: closed • Side to be scanned: face • Side to be printed: face down down When loading envelopes, specify the envelope size and thickness. For details, see "Copying onto Envelopes", Copy/ Document Server.
Page 140 9. Adding Paper and Toner To print on envelopes that are loaded with their short edges against the machine body, rotate the print image by 180 degrees using the printer driver. Recommended envelopes For information about recommended envelopes, contact your local dealer. For details about the sizes of envelopes you can load, see page 131 "Recommended Paper Sizes and Types".
Page 141: Adding Toner
Adding Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
Page 142 9. Adding Paper and Toner • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible. •...
Page 143: Sending Faxes Or Scanned Documents When Toner Has Run Out
Adding Toner Toner] screen, press [Check Status], and then press [Check] in the [Mach. Status] area in the [Mach./Applic. Stat] tab. • For details about how to check contact number where you can order supplies, see "Inquiry", Maintenance and Specifications. Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights.
Page 144 9. Adding Paper and Toner...
Page 145: 10. Troubleshooting
10. Troubleshooting This chapter describes basic troubleshooting procedures. When a Status Icon Is Displayed This section describes the status icons displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Status Icon Status : Paper Misfeed icon Appears when a paper misfeed occurs.
Page 146: When The Indicator Lamp For [Check Status] Is Lit Or Flashing
10. Troubleshooting When the Indicator Lamp for [Check Status] Is Lit or Flashing If the indicator lamp for [Check Status] lights up or flashes, press [Check Status] to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen DDJ007 1.
Page 147 When the Indicator Lamp for [Check Status] Is Lit or Flashing Problem Cause Solution Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out. Documents and reports do There is no paper left. Load paper.
Page 148: When The Machine Makes A Beeping Sound
10. Troubleshooting When the Machine Makes a Beeping Sound The following table describes the meaning of the various beep patterns that the machine issues to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep Panel/screen input A screen key was pressed.
Page 149: When You Have Problems Operating The Machine
When You Have Problems Operating the Machine When You Have Problems Operating the Machine Problem Cause Solution When the machine is turned Functions other than the Wait a little longer. on, the only icon that copier function are not yet appears on the home screen ready.
Page 150 10. Troubleshooting Problem Cause Solution An error message is still Paper is still jammed in the Remove the jammed paper by displayed, even if misfed tray. following the procedures displayed on paper is removed. the control panel. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting.
Page 151 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's side or end fences • Remove the misfed paper. For may not be set properly. details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting. •...
Page 152 10. Troubleshooting Problem Cause Solution When printing to envelopes, The envelopes are curled. Make sure you fully flatten curled the envelopes may be fed in envelopes before you load them. Do together, or the envelopes not stack envelopes over the specified may not be fed.
Page 153 When You Have Problems Operating the Machine Problem Cause Solution The machine does not turn The machine cannot perform Repeat the shutdown procedure. If the off in 7 minutes after the the shutdown procedure. machine does not turn off, contact your main power is turned off.
Page 154: When Multiple Functions Cannot Be Executed Simultaneously
10. Troubleshooting Problem Cause Solution The print image is not • The machine has not Contact the machine administrator or properly positioned on the detected the paper your service representative. paper. type and/or width correctly. • The print position is not aligned properly.
Page 155: Messages Displayed When You Use The Copy/Document Server Function
Messages Displayed When You Use the Copy/Document Server Function Messages Displayed When You Use the Copy/ Document Server Function • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see page 131 "Recommended Paper Sizes and Types".
Page 156 10. Troubleshooting Message Cause Solution "Maximum number of sets is The number of copies You can change the maximum copy n." exceeds the maximum copy quantity from [Max. Copy Quantity] in quantity. [General Features] under [Copier / ("n" is replaced by a Document Server Features].
Page 157: Messages Displayed When You Use The Facsimile Function
Messages Displayed When You Use the Facsimile Function Messages Displayed When You Use the Facsimile Function Message Cause Solution "Cannot find the specified The name of the computer or Check that the computer name and the path. Please check the folder entered as the folder name for the destination are settings."...
Page 158: When Network Setting Problems Occur
10. Troubleshooting Message Cause Solution "Some page(s) are near The first page of the The original's blank side might have blank." document is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax.
Page 159 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are User name registration is • Correct that the correct SIP Server any network problems." refused by SIP server. IP Address and SIP User Name are listed in [SIP Settings] of [Fax [13-17] Features].
Page 160 10. Troubleshooting Message Cause Solution "Check whether there are The "Effective Protocol" and • Check that the correct IP address any network problems." "SIP Server IP Address" is specified for the machine in settings are different, or an [System Settings]. For details [13-26] incorrect IP address has been about IP address, see "Interface...
Page 161 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are E-mail transmission was • Check that User Name and any network problems." rejected by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or login listed correctly.
Page 162 10. Troubleshooting Message Cause Solution "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3 / IMAP4 Settings] of [15-01] [System Settings]. For details about POP3 / IMAP4 Settings, see "File Transfer", Connecting the Machine/ System Settings.
Page 163 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly. [15-11] • IP address of the DNS Server •...
Page 164: When The Remote Fax Function Cannot Be Used
10. Troubleshooting Message Cause Solution "Check whether there are • An IP address has not • Check that the correct IP address any network problems." been registered for the is specified for the machine in main machine. [System Settings]. For details [16-00] about the IP address of the main •...
Page 165 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Authentication with remote The user does not have For details about how to set machine failed. Check permission to use the function permissions, see "Limiting Available remote machine's auth. on the main machine.
Page 166 10. Troubleshooting Message Cause Solution "Connection with the remote The settings or machine For details about the settings and machine has failed. There is configurations for using the machine configurations for using the a problem with the remote remote fax function to remote fax function to connect to a machine structure.
Page 167: Messages Displayed When You Use The Printer Function
Messages Displayed When You Use the Printer Function Messages Displayed When You Use the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Messages Displayed on the Control Panel When You Use the Printer Function •...
Page 168 10. Troubleshooting Message Cause Solution "Load following paper in n. The printer driver settings are Check that the printer driver settings To force print, select incorrect or the tray does not are correct, and then load paper of another tray and press contain paper of the size the size selected in the printer driver [Continue]."...
Page 169 Messages Displayed When You Use the Printer Function Message Cause Solution "Parallel I/F board has a An error has occurred in the Turn off the power, and then back on problem." IEEE 1284 interface board. again. If the message appears again, contact your service representative.
Page 170: Messages Printed On The Error Logs Or Reports When You Use The Printer Function
10. Troubleshooting Messages Printed on the Error Logs or Reports When You Use the Printer Function This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports. When print jobs are canceled Message Cause Solution...
Page 171 Messages Displayed When You Use the Printer Function Message Cause Solution "Error occurred while In [Administrator Tools] Cancel Unauthorized Copy Prevention processing an Unauthorized under [System Settings], Printing for the printer driver. For details Copy Prevention job. Job priority was specified to be about how to cancel the settings, see cancelled."...
Page 172 10. Troubleshooting Message Cause Solution "Classification Code is The classification code is not Select [Optional] for incorrect." supported with the printer classification code. For details driver. about how to specify classification code settings, see "Configuring Classification Codes", Print. "Duplex Cancelled" Duplex printing was canceled.
Page 173 Messages Displayed When You Use the Printer Function Message Cause Solution "Document Server is not You cannot use the For details about using Document available to use. Cannot Document Server function. Server function, contact your store." administrator. For details about how to set permissions, see "Limiting Available Functions", Security Guide.
Page 174 10. Troubleshooting Message Cause Solution "Job cancelled because The maximum page Delete some of the files stored in the capture file could not be capacity of the Document Document Server or reduce the number stored: Exceeded max Server was exceeded. of pages that you want to send.
Page 175 Messages Displayed When You Use the Printer Function Message Cause Solution "92: Error" Printing was canceled Perform the print operation again if because [Job Reset] or necessary. [Stop] was selected on the machine's control panel. When there is a problem with a parameter Message Cause Solution...
Page 176 10. Troubleshooting When a user cannot be registered Message Cause Solution "Auto-registration of user Automatic registration of For details about automatic registration information has failed." information for LDAP of user information, see "Auto Authentication or Windows Registration to the Address Book", Authentication failed Security Guide.
Page 177 Messages Displayed When You Use the Printer Function Message Cause Solution "Command Error" An RPCS command error Check using the following procedure: occurred. • Check if the communication between the computer and the machine is working correctly. • Check if the correct printer driver is being used.
Page 178 10. Troubleshooting Message Cause Solution "Failed to obtain file system." PDF direct printing could not Turn off the power, and then back on be performed because the again. If the message appears again, file system could not be contact your service representative. obtained.
Page 179: Messages Displayed When You Use The Scanner Function
Messages Displayed When You Use the Scanner Function Messages Displayed When You Use the Scanner Function Messages Displayed on the Control Panel When You Use the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel.
Page 180 10. Troubleshooting Message Cause Solution "Exceeded max. number of The maximum number of Check the maximum number of alphanumeric characters for specifiable alphanumeric characters which can be entered, and the path." characters in a path has then enter it again. For details about been exceeded.
Page 181 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner journal is full. "Print & Delete Scanner Print or delete Scanner Journal. For Please check Scanner Journal" in [Scanner details about Scanner Features, see Features." Features] is set to [Do not "General Settings", Scan.
Page 182 10. Troubleshooting When documents cannot be scanned properly Message Cause Solution "All the pages are detected No PDF file was created Check whether the original is set as blank. No file was because all the pages of the upside down. created."...
Page 183 Messages Displayed When You Use the Scanner Function Message Cause Solution "Exceeded max. number of The maximum number of Check the files stored by the other files which can be used in files that can be stored in the functions, and then delete unneeded Document Server at the Document Server has been files.
Page 184 10. Troubleshooting When documents cannot be scanned because the memory is full Message Cause Solution "Memory is full. Cannot Because of insufficient hard Try one of the following measures: scan. The scanned data will disk space, the first page • Wait for a while, and then retry be deleted."...
Page 185 Messages Displayed When You Use the Scanner Function When data transmission fails Message Cause Solution "Authentication with the The entered user name or • Check that the user name and destination has failed. Check password was invalid. password are correct. settings.
Page 186 10. Troubleshooting When data cannot be sent because a currently used file is selected Message Cause Solution "Selected file is currently in You cannot change the Cancel transmission ("Waiting..." status use. File name cannot be name of a file whose status cleared), and then change the file changed."...
Page 187 Messages Displayed When You Use the Scanner Function Message Cause Solution "Exceeded maximum Too many files are waiting to Try again after they have been sent. number of file to store. be sent. Delete all unnecessary files." When the WSD scanner function cannot be used Message Cause Solution...
Page 188 10. Troubleshooting Message Cause Solution "Could not send the data A time out occurred when • Reduce the number of originals, because the PC timed out WSD Scanner was used. and then scan again. before it was sent." Time outs occur when too •...
Page 189: Messages Displayed On The Client Computer
Messages Displayed When You Use the Scanner Function Message Cause Solution "Cannot write on the The memory storage device • Check to see if the memory memory storage device. is faulty, or the file name storage device is defective. Check the memory storage contains a character that •...
Page 190 10. Troubleshooting Message Cause Solution "Any of Login User Name, The entered login user Check your login user name, login Login Password or Driver name, password, or driver password, or driver encryption key, Encryption Key is incorrect." encryption key was invalid. and then enter them correctly.
Page 191 Messages Displayed When You Use the Scanner Function Message Cause Solution "Clear Misfeed(s) in ADF." A paper misfeed has • Remove the jammed originals, occurred inside the ADF. and then insert them again. For details about jammed paper, see "Removing Jammed Paper", Troubleshooting.
Page 192 10. Troubleshooting Message Cause Solution "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following: •...
Page 193 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner connect to the network again. function is being used such •...
Page 194 10. Troubleshooting Message Cause Solution "Cannot find "XXX" scanner The machine is not • Check that the previously used used for the previous scan. connected to the network scanner is connected to the "YYY" will be used instead." correctly. network correctly. ("XXX"...
Page 195 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner is not available. Network communication is • Check whether the machine's host Check the scanner not available because the name is specified in the Network connection status." machine's IP address could Connection Tool.
Page 196: When Other Messages Appear
10. Troubleshooting When Other Messages Appear Message Cause Solution "Firmware update will start. Automatic firmware update • If you want to start the firmware Press [OK]. It will start is enabled and it is the time update, press [OK], or configure automatically after 30 for an automatic update.
Page 197: When There Is A Problem Scanning Or Storing Originals
When Other Messages Appear Message Cause Solution "Internal cooling fan is Large print runs will cause The fan will emit noise, but this is active." the machine's interior to heat normal and the machine will be up, triggering the cooling operable while the fan is running.
Page 198: When The Address Book Is Updated
10. Troubleshooting Message Cause Solution "Captured file exceeded The maximum number of Reduce the number of pages in the max. number of pages per pages per file has been transmitted file, and then resend the file. Cannot send the exceeded. file.
Page 199: When Data Cannot Be Sent Due To A Problem With The Destination
When Other Messages Appear Message Cause Solution "Updating the destination The destination list is being Wait until the message disappears. Do list... Please wait. Specified updated from the network not turn off the power while this destination(s) or sender's using Web Image Monitor. message is displayed.
Page 200: When The Machine Cannot Be Operated Due To A Problem With The User Certificate
10. Troubleshooting When the Machine Cannot Be Operated Due to a Problem with the User Certificate Message Cause Solution "The destination cannot be The user certificate A new user certificate must be installed. selected because its (destination certificate) has For details about the user certificate encryption certificate is not expired.
Page 201: When Problems Occur While Logging In
When Other Messages Appear Message Cause Solution "XXX cannot be YYY The device certificate (PDF A new device certificate (PDF with because the Digital with digital signature or digital signature or PDF/A with digital Signature's device certificate PDF/A with digital signature) must be installed.
Page 202: When The User Lacks Privileges To Perform An Operation
10. Troubleshooting When the User Lacks Privileges to Perform an Operation Message Cause Solution "You do not have the The logged in user name For details about how to set privileges to use this does not have permissions permissions, see "Limiting Available function."...
Page 203: 11. Information For This Machine
11. Information for This Machine This chapter describes environmental precautions and regulations. Information on Environmental Regulations ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® This company is a participant in the ENERGY STAR Program. This machine is compliant with the regulations specified by the ®...
Page 204 11. Information for This Machine • The default delay time the machine waits before entering Sleep mode is 1 minute. This default time can be changed. • The machine can print jobs from computers and receive faxes while in Sleep mode. Specification •...
Page 205: User Information On Electrical And Electronic Equipment (Mainly Europe)
Information on Environmental Regulations • Depending on which embedded software application is installed on it, the machine might take longer than indicated to enter Sleep mode. User Information on Electrical and Electronic Equipment (mainly Europe) Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.
Page 206: Environmental Advice For Users (Mainly Europe)
11. Information for This Machine Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators. This symbol means that in the European Union, used batteries and accumulators should be disposed of separately from your household waste.
Page 207 For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/ Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it.
Page 208 11. Information for This Machine...
Page 209: Index
INDEX Data security for copying........Destination............2 Sided Print............. Display panel............Distributed scan management......Document Server..10, 15, 78, 96, 97, 117, 119, Adding toner............153, 170 Address Book..11, 79, 81, 105, 107, 108, 110, Drag............... 112, 196 DSM............... ADF..............
Page 210 Information on environmental regulations..OHP transparencies........14, 131 Information screen........... One-Sided combine..........Internal tray............Orientation-fixed paper........Internal tray 2............Original orientation..........Internal tray guide..........Internet Fax............Paper capacity............ IP-Fax..............Paper guides............Paper size............Journal..............Paper thickness............ Paper tray............28, 123 Paper trays............
Page 211 Used toner............User certificate............. Sample Print............User Code Authentication........Scan Settings............User information on electrical and electronic Scan to E-mail............equipment............Scan to Folder..........20, 103 Using scanned files on the computer....Scanner..49, 103, 110, 113, 177, 180, 182, 183, 184, 185, 186, 187, 191 Sending scan files...........
Page 212 MEMO...
Page 213 MEMO...
Page 214 MEMO D298-7002B...
Page 216 D298-7002B...

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