Call Flow - Xerox DocuColor 12/DCCS50 Service Manual

A B C
Go to the RAP in Section 8 for the displayed fault code.
The Image Quality of the copies produced is acceptable.
Y N
Go to the IQ 1 Image Quality Troubleshooting Entry
The machine is a DCCS50 or a DC12 C/P with DFE.
Y N
Go to Final Actions
Send a simple print job. The Copier/Printer produces acceptable prints.
Y N
For DC12 with a Digital Front End (DFE): refer to the service documentation for the
installed DFE.
For DCCS50: go to the OF19-1 IDFE Fault Entry
Go to Final Actions
The Printer can print from all trays.
Y N
Connect the PWS. Print test pattern 99. The test pattern can be printed
Y N
NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and launch
the DC12 diagnostic tool to ensure that any fault code is displayed. Some codes will
appear only the Last 40 Faults list.
A fault code is displayed.
Y N
Go to the GP 4 Intermittent Problem
NOTE: Most RAPs are in Section 2, but the RAPs for Accessories are located in
Section 8. Sorter fault code appear in both sections; the RAPs in Section 8 are for
the Sorter bins of the optional finisher - be sure to select the correct RAP when trou-
bleshooting Chain 11 faults.
Go to the RAP for the displayed fault code.
Refer to the service documentation for the installed DFE. If this does not resolve the prob-
lem, check the DDI Cables. and VSEL PWB for loose or damaged connectors.
Check for installed Accessories (Finisher, Convenience Stapler, or HCF). Program jobs to
check for correct operation. The Accessories function correctly.
Y N
Go to the RAP in Section 8 for any displayed fault code.
For Convenience Stapler problems go to the
The Image Quality of the prints produced is acceptable.
Y N
Go to the IQ 1 Image Quality Troubleshooting Entry
Go to Final Actions
Reissue
DocuColor 12/DCCS50
RAP.
RAP.
RAP.
ST-1 Convenience Stapler RAP.
RAP.
1/05
1-5
Service Call Procedures

Call Flow