Scp 1 Initial Actions; Scp 2 First Call Actions - Xerox WorkCentre M20 Service Manual

SCP 1 Initial Actions

Initial Actions are used to gather information on the machine performance
The Service Call Procedures section is used to identify a suspected problem with the machine.
Start a service call with this procedure and end with SCP 6 Final Actions.
Also refer to SCP 7 Machine Features.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the cus-
tomer's supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
NOTE: Ignore any references in this manual to options not installed on the machine.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
a. The power cord is connected to the wall outlet and to the machine.
b. Documents are not loaded in the DADF, the ADF or on the document glass.
c. Paper is loaded correctly and all paper trays and covers are closed
d. If installed, the telephone line cable is connected correctly between the line socket
and the wall jack.
e. If installed, the telephone line is good.
f. If installed, the USB cable, parallel printer cable or network connection is installed
correctly.
4. If available, check the machine service log book for any previous actions that may be rel-
evant to the call.
5. If this is the first service call to this machine perform SCP 2 First Call Actions, otherwise
go to SCP 3 Normal Call Actions.
WorkCentre M20, 4118, FaxCentre 2218 Family

SCP 2 First Call Actions

First Call Actions are used for the first service call.
Procedure
1. Check the machine configuration with the customer. Check that all required hardware and
software is installed and/or enabled.
2. Check that all the relevant machine settings are correctly entered, refer to GP 2.
3. Mark off any hardware/software options and modifications installed and/or enabled on the
Tag plate. Refer to Change Tags.
4. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to
SCP 6 Final Actions.
5. Enter the machine details and the customer details in the service log. Refer to GP 23 Ser-
vice Log.
December 2006
1-3
Service Call Procedures
SCP 1, SCP 2