19-013 Network Connection Fault Rap - Xerox DocuColor 12/DCCS50 Service Manual

19-013 Network Connection Fault RAP

NOTE: There are two configurations of the IDFE for this machine. They are identifiable by the
Product Code on the ID tag and by the number of Diagnostic LEDs. Early versions have 5
LEDs and are labeled Product Code GL2. Later versions have 6 LEDs and are labeled Product
Code MFY. This RAP applies generically to both. Where differences between the units exist,
the applicable information is followed by the product code for the specific IDFE.
NOTE: The green (GL2) or amber (MFY) Link and amber Diagnostic LEDs only energize when
the IDFE is connected by a 10 or 100 BaseT Ethernet Network connection.
NOTE: If a Token Ring PWBA is installed, only the Power and Heartbeat Diagnostic LEDs will
energize.
NOTE: (GL2 only) The IDFE (or optional hardware) continuously monitors the network con-
nections and the network traffic activity. As long as the network traffic flow is visible to the IDFE
or optional hardware, the Activity LED will switch on and off in a pattern that mimics the net-
work traffic flow. If there is not proper hardware activity to the network, the Activity LED will
remain energized, thus declaring a 19-013 Fault.
NOTE: A Print Server box, a BNC Transceiver or a Token Ring PWB that does not have an
Activity LED may be used. If this occurs, the result of Network Traffic sensing cannot be indi-
cated by an Activity LED. Continue with this RAP, if a Network Connection Failure is suspected
in the absence of an Activity LED.
A 19-013 fault indicates that the IDFE fails to detect network traffic flow. When the Activity LED
is in the energized state, this is an indication of the 19-013 fault.
Initial Actions
• Ensure that the customer can connect to the network using CentreWare Internet Ser-
vices.
• Inspect and reseat the network connector.
• Verify that the green (GL2) or amber (MFY) Link LED is energized.
• Run a Configuration Report. With the assistance of the Systems Administrator verify the
the connectivity settings for the IDFE and the Network are correct.
• Locate another working network drop or printer to test the network connection/cabling.
Procedure
PO/PO the machine (GP 8 IDFE Power OFF/Power ON
NOTE: Check the Activity LED 70-180 seconds (GL2) or 90 - 120 seconds (MFY) after PO/PO.
The Activity LED is continuously energized.
Y N
Check for an intermittent open circuit in the connectors and cabling to the network drop.
Thoroughly check the network connector and cable electrical continuity and mechanical integ-
rity.
If the connector and network cable checks OK, set up a known good printer using the connec-
tors and cabling to the network drop. The Activity LED is still energized.
Y N
Replace the IDFE (PL 19.1).
A
Reissue
DocuColor 12/DCCS50
(PO/PO)).
1/05
2-235
A
Perform the following:
• Repair/replace the connector and cabling to the network drop.
• Call the System Administrator.
19-013 Network Connection Fault RAP
Status Indicator RAPs