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SCP 1 Initial Actions
Use Service Call Procedures to find a problem with the machine.
Always use SCP 1 Initial Actions to collect information on the machine performance. Do not
skip Initial Actions.
Also refer to
GP 33
Machine Features.
Procedure
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
1.
If the reason for the call is an oil spill from the machine, go to
2.
Ask the operator to describe or demonstrate the problem.
NOTE: If the machine is password protected, login into Service Copy Mode, refer to
Service Mode.
3.
If the problem is the result of an incorrect action by the operator, refer the operator to the
user documentation.
4.
Check the steps that follow:
a.
The power lead is connected to the wall outlet and to the machine.
b.
Documents are not loaded in the DADH or on the document glass.
c.
The paper is loaded correctly.
If the paper in the trays does not match the paper specified on the UI, change the
paper or the specification to match.
d.
All paper trays are closed.
e.
All covers are closed or installed.
f.
If a telephone line is installed, make sure that the line is connected between the
machine and the wall jack.
g.
If a telephone line is installed, make sure that the customer telephone line is func-
tioning.
h.
That there is sufficient supply of ink sticks.
i.
If the problem is media related. Check the relevant area of paper path for scraps of
media or sheets not easily visible to a customer
5.
Check the machine service log book for previous actions that relate to this call.
6.
Go to
SCP 2
Call Actions.
ColorQube® 9303 Family
WARNING
GP 27
Cleaning Procedure.
SCP 2 Call Actions
Use SCP 2 Call Actions during a service call.
Procedure
1.
If this is the first service call to this machine perform the following actions:
a.
Check the machine configuration with the customer.
Refer to
dC131
Read / Write to check the following:
•
Machine speed, refer to NVM ID 616-003. If incorrect a pre-serialized SIM is
required, obtain through normal channels.
•
Product identifier, refer to NVM ID 616-052. If necessary, correct within the
NVM location.
•
Service plan, refer to NVM ID 606-269. If necessary, correct in
dC103.
b.
Check that all the required hardware and software is installed and enabled.
GP 1
c.
Check that the machine tray settings are correct.
d.
Mark off the hardware options, software options or Tags installed on the Tag matrix
cards.
e.
Enter the machine information and the customer information in the service log book.
2.
Check and record the total print count.
3.
Review any copy, print and fax samples.
4.
Make sure the user access settings are correct. If necessary, refer to the user documenta-
tion.
5.
To prevent the deletion of the soft machine settings, perform an NVM save from service
mode on the UI using
dC361
6.
If necessary perform
GP 17
NOTE: The clone file must be taken whenever the customer changes the network control-
ler setting or the system software is changed. Advise the administrator to perform this pro-
cedure at a regular interval.
7.
Before switching off the machine or clearing the memory, check for a customer job in the
memory.
8.
Go to
SCP 3
Fault Analysis.
February 2013
1-3
NVM Save and Restore in the maintenance routines.
Network Clone Procedure.
Service Call Procedures
SCP 1, SCP 2
dC136
or
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