19-012 Network Connection Fault Rap - Xerox DocuColor 12/DCCS50 Service Manual

19-012 Network Connection Fault RAP

NOTE: There are two configurations of the IDFE for this machine. They are identifiable by the
Product Code on the ID tag and by the number of Diagnostic LEDs. Early versions have 5
LEDs and are labeled Product Code GL2. Later versions have 6 LEDs and are labeled Product
Code MFY. This RAP applies generically to both. Where differences between the units exist,
the applicable information is followed by the product code for the specific IDFE.
NOTE: The Netware Internet Services is the official name for "web client" and "web UI."
NOTE: The green (GL2) or amber (MFY) Link and amber Diagnostic LEDs only energize when
the IDFE is connected by a 10 or 100 BaseT Ethernet Network connection.
NOTE: If a Token Ring PWBA is installed only the Power and Heartbeat LED swill energize.
NOTE: The Live Connection Test continuously monitors the network connections on the IDFE
(or optional hardware). If there is a proper hardware link to the network, the test is successful,
and the Link will be ON constantly. If there is not a proper hardware link to the network, the Link
LED will be OFF, thus indicating a 19-012 Fault.
NOTE: This note applies to the GL2 IDFE only. Xerox may elect to use a Print Server box,
and/or a BNC Transceiver that does not have a Link LED. In that case, the result of the Live
Connection Test cannot be indicated by the Link LED. Continue with this RAP, if a Network
Connection Fault is suspected in the absence of a Link LED.
A 19-012 fault indicates that the hardware link to the network has failed. When the Link LED is
de-energized a 19-012 fault is indicated.
NOTE: Hardware link failures to the Network can include IOT failure or IOT software failures.
Initial Actions
• Inspect and reseat the network connector.
• Run a Configuration Report. With the assistance of the Systems Administrator verify that
the connectivity settings for the IDFE and Network are correct.
• Remove and re-install software for the IOT. Refer to GP 11 Software Upgrade Procedure.
• Locate another working network drop or another printer to test the network connection or
cabling.
Procedure
PO/PO the machine (GP 8 IDFE Power OFF/Power ON
(GL2) 105 - 120 seconds (MFY). The Link LED remains de-energized.
Y N
Check for an intermittent open circuit in the connectors and cabling to the network drop.
Thoroughly check the network connector and cable electrical continuity and mechanical integ-
rity.
If the connector and network cable checks OK, set up a known good printer using the connec-
tors and cabling to the network drop. The Link LED is de-energized.
Y N
Replace the IDFE (PL 19.1).
Perform the following:
• Repair/replace the connector and cabling to the network drop.
Status Indicator RAPs
19-012 Network Connection Fault RAP
(PO/PO)). Wait 70 - 180 seconds
1/05
2-234
manuals4you.com manuals4you.com
• Call the System Administrator.
Reissue
DocuColor 12/DCCS50