Page 1 OCUMENT OMPANY XEROX DocuColor 3535/2240/1632, WorkCentre M24 Service Manual Prelaunch training use only! 701P40660 CAUTION Certain components in this device are susceptible to September, 2003 damage from electrostatic discharge. Observe all ESD procedures to avoid component damage.
Page 2: Table Of Contents
Introduction About this Manual ......................Organization........................How to Use this Documentation..................Symbology and Nomenclature ..................Translated Warnings ....................... Initial issue Introduction 09/03 DC 3535/2240/1632, WC M24...
Page 3 Introduction Initial issue 09/03 DC 3535/2240/1632, WC M24...
Page 4: About This Manual
About this Manual Adjustments Adjustments include procedures for adjusting the parts that must be within specification for the This Service Manual is part of the multinational documentation system for DocuColor 3535/ correct operation of the system. 2240/1632 copier/printers. The Service Documentation is used in order to diagnose machine malfunctions, adjust components and has information which is used to maintain the product in Use the adjustment procedures for the correct sequence of operation for specifications, warn- superior operating condition.
Page 5 Warnings, Cautions, and Notes CAUTION The use of controls or adjustments other than those specified in the Laser Safety Training Pro- Warnings, Cautions, and Notes will be found throughout the Service Documentation. The gram may result in an exposure to dangerous laser radiation. words WARNING or CAUTION may be listed on an illustration when the specific component associated with the potential hazard is pointed out;...
Page 6 Electrostatic Discharge (ESD) Field Service Kit The ESD Field Service Kit should be used whenever Printed Wiring Boards or ESD sensitive components are being handled. This includes activities like replacing or reseating of circuit The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of boards or connectors.
Page 7 Signal Nomenclature DC Voltage Measurements in RAPs Refer to Figure 7 for an example of Signal Nomenclature used in Circuit Diagrams and BSDs. The RAPs have been designed so that when it is required to use the DMM to measure a DC voltage, the first test point listed is the location for the red (+) meter lead and the second test point is the location for the black meter lead.
Page 8: Translated Warnings
Translated Warnings Initial issue Introduction 09/03 DC 3535/2240/1632, WC M24...
Page 9 Quand ces symboles s'affichent le représentant Xerox est prévenu des risques DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des encourus concernant une exposition au rayon laser.
Page 10 DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des the power switch on or electrical power applied to the machine. activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des d'alimentation branché.
Page 11 REP 1.19 One-Touch Panel WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon d'alimentation branché.
Page 12 REP 4.2 IBT Motor Assembly activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon d'alimentation branché. WARNING REP 5.4 DADF Control PWB To avoid personal injury or shock, do not perform repair or adjustment activities with WARNING the power switch on or electrical power applied to the machine.
Page 13 DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des the power switch on or electrical power applied to the machine. activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des d'alimentation branché.
Page 14 WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. the power switch on or electrical power applied to the machine.
Page 15 REP 7.4 Tray 1 Feed/Lift Motor d'alimentation branché. REP 7.10 Tray 2 Feeder (TTM) WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. To avoid personal injury or shock, do not perform repair or adjustment activities with DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des the power switch on or electrical power applied to the machine.
Page 16 activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon the power switch on or electrical power applied to the machine. d'alimentation branché. DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des REP 7.16 Tray 2 Feeder (3TM) activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon...
Page 17 WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. the power switch on or electrical power applied to the machine.
Page 18 WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. the power switch on or electrical power applied to the machine.
Page 19 activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon REP 9.26 ATC Sensor d'alimentation branché. REP 12.2 H Transport Belt WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with WARNING the power switch on or electrical power applied to the machine.
Page 20 DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des the power switch on or electrical power applied to the machine. activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des d'alimentation branché.
Page 21 To avoid personal injury or shock, do not perform repair or adjustment activities with WARNING the power switch on or electrical power applied to the machine. To avoid personal injury or shock, do not perform repair or adjustment activities with DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des the power switch on or electrical power applied to the machine.
Page 22 WARNING DANGER: Pour éviter toute exposition au rayon laser, réinstaller la cartouche de toner usagé avant de re-vérifier le réglage. To avoid personal injury or shock, do not perform repair or adjustment activities with Finisher the power switch on or electrical power applied to the machine. ADJ 12.1 Finisher Alignment DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des...
Page 23 Introduction Initial issue 09/03 xxii DC 3535/2240/1632, WC M24...
Page 24 1 Service Call Procedures Service Call Procedures....................Initial Actions ........................Call Flow ......................... Detailed Maintenance Activities (HFSI)................Cleaning Procedures....................... Final Actions........................Initial issue Service Call Procedures 09/03 DC 3535/2240/1632, WC M24...
Page 25 Service Call Procedures Initial issue 09/03 DC 3535/2240/1632, WC M24...
Page 26: Service Call Procedures
Service Call Procedures Service Strategy The service strategy for the DocuColor 3535/2240/1632 Copier/Printer is to perform any High Frequency Service Item (HFSI) actions before attempting to repair any problems. Some prob- lems will be corrected by this strategy without the need to diagnose them. The Repair Analysis Procedures (RAPs) will be used for any remaining problems.
Page 27: Initial Actions
Initial Actions Purpose The purpose of the Initial Action section of the Service Call Procedures is to determine the rea- son for the service call and to identify and organize the actions which must be performed. Procedure Gather the information about the service call and the condition of the copier/printer. Question the operator(s).
Page 28: Call Flow
Call Flow Go to the RAP for the displayed fault. This procedure should be performed at every service call. Place two originals into the DADF and program a duplex job. The Copier/Printer can copy from the DADF. Initial Actions A fault code is displayed. Ask the operator about the problem.
Page 29 • verify machine settings • reload system software • replace the ESS PWB 13.1). Service Call Procedures Initial issue 09/03 Call Flow DC 3535/2240/1632, WC M24...
Page 30 The problem is Image Quality (print mode) Verify that the AC power, Scan, and DDI cables are connected correctly. If the cables are OK, refer to the Network Controller service documentation to verify the correct operation of the DFE. If the Network Controller appears to be working correctly, check the following in the IOT: •...
Page 31: Detailed Maintenance Activities (Hfsi)
Detailed Maintenance Activities (HFSI) Perform the Service Actions in Table 1 for any High Frequency Service Item (HFSI) counters that are over threshold or approaching the threshold. Using the customer's out- Procedure put volume numbers (high, medium, or low volume), evaluate which HFSI actions should Clean the ADC Sensor on every call.
Page 32: Cleaning Procedures
Cleaning Procedures Final Actions Purpose Purpose The purpose is to provide cleaning procedures to be performed at every call. The intent of this procedure is to be used as a guide to follow at the end of every service call. Procedure Procedure CAUTION...
Page 33 Service Call Procedures Initial issue 09/03 Cleaning Procedures, Final Actions 1-10 DC 3535/2240/1632, WC M24...
Page 34 2 Status Indicator RAPs Chain 1 3-357 IOT-ESS Communication Failure 17..............2-38 3-358 IOT-ESS Communication Failure 18..............2-39 1-300 RAP........................2-13 3-359 IOT-ESS Communication Failure 19..............2-39 1-301 RAP........................2-14 3-360 IOT-ESS Initialization Failure ................2-40 1-302 RAP........................2-15 3-364 DMA Transfer Failure.................... 2-40 1-303 RAP........................
Page 35 4-361 Drum Motor ......................2-67 6-382 ROS SOS C Length ....................2-109 4-362 IOT NVM Read Write .................... 2-69 6-383 ROS SOS K Length ....................2-110 4-363 K Drum Motor......................2-70 6-385 ROS ASIC ......................2-110 4-371 IOT Controller Timing Failure................2-72 6-389 Carriage Over Run Right..................
Page 36 8-184 Registration Sensor Off..................2-169 9-911 Drum (M) Type Mismatch..................2-209 8-620 Regicon Temp Sensor ..................2-170 9-912 Drum (C) Type Mismatch ..................2-210 8-622 Regicon Data Overflow (A1 Patch X)..............2-170 9-913 Drum (K) Type Mismatch ..................2-210 8-623 Regicon Data Overflow (A2 Patch Y)..............2-171 9-920 Toner Cartridge (Y) Empty ..................
Page 37 12-262 Eject Clamp Home Sensor Off................2-271 16-361 IOT/ESS Communication Failure 1 (ExtPrt)............2-327 12-267 Decurler ......................2-273 16-362 IOT/ESS Communication Failure 2 (ExtPrt)............2-328 12-281 Set Clamp ......................2-275 16-363 IOT/ESS Communication Failure 3 (ExtPrt)............2-328 12-301 Top Cover Interlock..................... 2-277 16-364 IOT/ESS Communication Failure 4 (ExtPrt)............
Page 38 16-729 TIFF Data......................2-353 16-958 Tray 5 Size ......................2-379 16-730 ART Command ....................2-354 16-959 Tray 1 Size ......................2-380 16-731 TIFF Data......................2-354 16-960 Tray 2 Size ......................2-380 16-735 Job Template ...................... 2-355 16-961 Tray 3 Size ......................2-381 16-737 Server Read......................
Page 39 20-512 Endless Loop Detected..................2-405 20-737 Incoming Call Response Error ................2-431 20-513 Receive Command Error ..................2-405 20-738 Layer 1 Start Up Error ..................2-431 20-514 Requested Function Unsupported ..............2-406 20-739 Layer 1 Not Synchronized................... 2-432 20-515 Illegal Command Received ................. 2-406 20-740 Frame Transmission Error ..................
Page 40 20-790 Line 1 Not Connected ..................2-457 83-700 HDLC Frame Transmission Error................ 2-483 20-791 Line 0 (Extension) Not Connected ..............2-457 83-701 T1 Transmission Time-out .................. 2-483 20-792 Channel 2 Not Connected................... 2-458 83-702 Destination Receive Rejected ................2-484 20-793 Channel 3 Not Connected................... 2-458 83-703 DCN Receive at Phase B Send ................
Page 41 83-752 Job Number Limit Error ..................2-509 84-539 Page Descriptor Analysis Error ................2-534 83-753 Document Image Memory full ................2-509 84-540 Text Unit Analysis Error ..................2-535 83-754 File Management Area Full................. 2-510 84-541 No Text Unit ......................2-535 83-755 File Append Record Error ...................
Page 42 84-758 Wait TCR Time-out ..................... 2-560 102-310 Send Queue Full ....................2-586 84-759 Wait TCC Time-out ..................... 2-561 102-311 Receive Queue Full................... 2-586 84-760 Wait TBR Time-out ..................... 2-561 102-312 EVM Uses Wrong API..................2-587 84-761 TDT Block Size Error ..................2-562 102-313 AS Uses Wrong API..................
Page 43 102-362 No Object ......................2-612 103-337 ESS Standard RAM Error ................. 2-637 102-363 Invalid ID ......................2-612 103-338 Same Post Script Font ROMs Found..............2-638 102-364 Parameter ......................2-613 103-339 ROM DIMM Of Another Product Found ............2-638 102-365 Reserve Attribute ....................2-613 103-372 IOT Sc Soft Failure....................
Page 44 116-359 PLW Software ....................2-663 121-310 Foreign Interface/Foreign Device Communication Fail ........2-689 116-360 SMB Software ....................2-663 121-333 Foreign Interface/ESS Communication Fail ............2-689 116-361 Spool Fatal HD....................2-664 121-334 Foreign Interface Login Fail ................2-690 116-365 Spool Fatal......................2-664 121-335 Foreign Interface Wake Up Answer Fail ............
Page 45: Initial Issue
Status Indicator RAPs Initial issue 09/03 2-12 DC 3535/2240/1632, WC M24...
Page 46 1-300 RAP The Left Cover is open. Procedure Enter dC330 [001-301] and press the Start button. Open and close the Left Cover 2.7). The Display changes state. +24 VDC is measured between +24 LVPS P/J502-1 and GND(-). Replace the LVPS 9.1).
Page 47 1-301 RAP The Left Lower Cover is open Procedure Enter dC330 [001-302] and press the Start button. Open the Left Lower Cover. Actuate the LH Lower Cover Interlock Switch 2.3) with a screwdriver. The display changes state. Go to the OF 99-2 RAP and repair the LH Lower Cover Interlock Switch.
Page 48 1-302 RAP The Front Cover or the Right Side Cover is open. Initial Actions Check the operation of the Actuator and the switch. Procedure Open the Front Cover. Cheat the Front Interlock Switch. The Fault Code 001-302 is cleared. +24VDC is measured between the I/F PWB P/J531-1 (+) and GND (-). +24VDC is measured between the Front Interlock Switch P/J171-B1 (+) and GND (-).
Page 49 1-303 RAP The Tray Module Left Door is open. Procedure Enter dC330 [001-304] and press the Start button. Actuate the Tray Module LH Cover Interlock Switch 16.13) with a screwdriver. The Display changes state. +24 VDC is measured between the Tray Module PWB P/J554-3 (+) and GND (-). Refer to Figure 1 and check the wires from the Tray Module PWB P/J554-3 to Tray...
Page 50 1-306 RAP The Duplex Cover is open. Procedure Enter dC330 [008-300] and press the Start button. Open the Duplex Transport. Actuate the Duplex Cover Interlock Switch 12.2) with a screwdriver. The Display changes state. Deactuate the Duplex Cover Interlock Switch. Approximately +3.3 VDC is measured between the Drawer Connector P/J626-A6 (+) and GND (-).
Page 51 Status Indicator RAPs Initial issue 09/03 1-306 2-18 DC 3535/2240/1632, WC M24...
Page 52: Billing Restoration Failure
3-205 Billing Meter Mismatch 3-206 Billing Restoration Failure The billing meters on the three serialized PWBs do not match. One of the billing meters on the three serialized PWBs do not match the others. Procedure Procedure Switch the power off then on. If the fault remains, perform Switch the power off then on.
Page 53: Iit Software Failure
3-317 IIT Software Failure 3-318 IIT Software Failure Configuration mismatch Procedure Switch the power off then on. The problem continues. Procedure Change the position of the document sensor. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures. Reinstall the software.
Page 54: Iit Video Driver Failure
3-319 IIT Video Driver Failure 3-320 IIT-ESS Communication Failure 1 Video Driver declared a DMA or compression error. Controller received check code error (incorrect parameter instruction). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 55: Iit-Ess Communication Failure 2
3-321 IIT-ESS Communication Failure 2 3-322 IIT-ESS Communication Failure 3 Controller received check code error (wrong sequence number in sent message packet). Controller received check code error (wrong packet number in sent message packet). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 56: Iit-Ess Communication Failure 4
3-323 IIT-ESS Communication Failure 4 3-324 IIT-ESS Communication Failure 5 Controller received check code error (wrong message packet length in sent packet). Controller received check code error (sent packet checksum error). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 57: Iit-Ess Communication Failure 6
3-325 IIT-ESS Communication Failure 6 3-326 IIT-ESS Communication Failure 7 Controller received check code error (parity error in IISS). Controller received check code error (framing error in IISS). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 58: Iit-Ess Communication Failure 8
3-327 IIT-ESS Communication Failure 8 3-328 IIT-ESS Communication Failure 9 Controller received check code error (over-run error in IISS). Controller received check code error (transmission aborted after header received). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 59: Iit-Ess Communication Failure 10
3-329 IIT-ESS Communication Failure 10 3-330 IIT-ESS Communication Failure 11 Controller received check code error (wrong sequence number in received message packet). Controller received check code error (wrong packet number in received message packet). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 60: Iit-Ess Communication Failure 12
3-331 IIT-ESS Communication Failure 12 3-332 IIT-ESS Communication Failure 13 Controller received check code error (wrong message packet length in received packet). Controller received check code error (received packet checksum error). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 61: Iit-Ess Communication Failure 14
3-333 IIT-ESS Communication Failure 14 3-334 IIT-ESS Communication Failure 15 Controller received check code error (parity error in UART) Controller received check code error (UART framing error) Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 62: Iit-Ess Communication Failure 16
3-335 IIT-ESS Communication Failure 16 3-336 IIT-ESS Communication Failure 17 Controller received check code error (UART over-run error). Controller received check code error (reception aborted after header received). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 63: Iit-Ess Communication Failure 18
3-337 IIT-ESS Communication Failure 18 3-340 IOT-ESS Communication Failure 1 Controller received check code error (reception aborted after header received). Controller received check code error (incorrect parameter instruction). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 64: Iot-Ess Communication Failure 2
3-341 IOT-ESS Communication Failure 2 3-342 IOT-ESS Communication Failure 3 Controller received check code error (wrong sequence number in sent message packet). Controller received check code error (wrong packet number in sent message packet). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 65: Iot-Ess Communication Failure 4
3-343 IOT-ESS Communication Failure 4 3-345 IOT-ESS Communication Failure 5 Controller received check code error (wrong message packet length in sent packet). Controller received check code error (sent packet checksum error). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 66: Iot-Ess Communication Failure 6
3-346 IOT-ESS Communication Failure 6 3-347 IOT-ESS Communication Failure 7 Controller received check code error (parity error in IOT). Controller received check code error (framing error in IOT). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 67: Iot-Ess Communication Failure 8
3-348 IOT-ESS Communication Failure 8 3-349 IOT-ESS Communication Failure 9 Controller received check code error (IOT over-run error). Controller received check code error (transmission aborted after header received). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 68: Iot-Ess Communication Failure 10
3-350 IOT-ESS Communication Failure 10 3-351 IOT-ESS Communication Failure 11 Controller received check code error (wrong sequence number in received message packet). Controller received check code error (wrong packet number in received message packet). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 69: Iot-Ess Communication Failure 12
3-352 IOT-ESS Communication Failure 12 3-353 IOT-ESS Communication Failure 13 Controller received check code error (wrong message packet length in received packet). Controller received check code error (received packet checksum error). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 70: Iot-Ess Communication Failure 14
3-354 IOT-ESS Communication Failure 14 3-355 IOT-ESS Communication Failure 15 Controller received check code error (UART parity error). Controller received check code error (UART framing error). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 71: Iot-Ess Communication Failure 16
3-356 IOT-ESS Communication Failure 16 3-357 IOT-ESS Communication Failure 17 Controller received check code error (UART over-run error). Controller received check code error (reception aborted after header received). Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 72 3-358 IOT-ESS Communication Failure 18 3-359 IOT-ESS Communication Failure 19 Controller received check code error. Controller received check code error. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 73 3-360 IOT-ESS Initialization Failure 3-364 DMA Transfer Failure IOT driver initialization failure. Compression/extraction did not complete. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures.
Page 74 3-365 Overflow on Write Loop Back 3-366 Library Fail The extended data exceeds the reserved buffer size Procedure Switch the power off then on. The problem continues. Procedure Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures.
Page 75 3-370 Marker Code Detect Failure 3-747 Print Instruction Failure The end code cannot be found in the compressed data. The print parameter is incorrect. This may indicate that a selected function such as finishing, stapling, or duplexing is not available. Procedure Procedure Switch the power off then on.
Page 76 3-750 Insufficient Number of Document Pages 3-761 Tray Select Error Insufficient number of pages programed when making a book. The paper sizes are different than the tray that will be selected by the APS. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on.
Page 77 3-941 Insufficient Page Memory 3-942 Document Size Error Procedure DADF mode: The DADF Document Sensors cannot determine the size of the original. Switch the power off then on. The problem continues. Platen mode: The APS Sensor cannot determine the size of the original. Return to Service Call Procedures.
Page 78 3-946 Tray 1 Not In Position 3-947 Tray 2 Not In Position Tray 1 not in ready position. Tray 2 not in ready position. Initial Actions Initial Actions • Check that the paper size setting is correct. • Check that the paper size setting is correct. •...
Page 79 3-948 Tray 3 Not In Position 3-949 Tray 4 Not In Position Tray 3 not in ready position. Tray 4 not in ready position. Initial Actions Initial Actions • Check that the paper size setting is correct. • Check that the paper size setting is correct. •...
Page 80 3-950 Tray 1 Empty 3-951 Tray 2 Empty Paper is not detected in Tray 1 Paper is not detected in Tray 2 Procedure Procedure Remove Tray 1. Enter dC330 [007-120] and press Start. Actuate the Tray 1 No Paper Sensor The machine is equipped with a 3TM.
Page 81 3-952 Tray 3 Empty Paper is not detected in Tray 3 Procedure The machine is equipped with a 3TM. Remove Tray 3. Enter dC330 [007-122] and press Start. Actuate the Tray 3 No Paper Sensor 16.9). The display changes. Press Stop. Check the circuit of the Tray 3 No Paper Sensor (Figure 1).
Page 82 3-953 Tray 4 Empty Paper is not detected in Tray 4. Procedure The machine is equipped with a 3TM. Remove Tray 4. Enter dC330 [007-123] and press Start. Actuate the Tray 4 No Paper Sensor 16.11). The display changes. Press Stop. Check the circuit of the Tray 4 No Paper Sensor (Figure 1).
Page 83 3-954 Tray 5 Empty Paper is not detected in Tray 5. Procedure Enter dC330 [007-125] and press Start. Actuate the Tray 5 No Paper Sensor. The display changes. Press Stop. Check the circuit of the Tray 5 No Paper Sensor (Figure 1).
Page 84 3-958 Tray 5 Paper Size Mismatch 3-959 Tray 1 Paper Size Mismatch The paper in the Tray 5 does not match the paper size selected. The paper in Tray 1 does not match the paper size selected. Procedure Procedure The correct size paper is loaded in Tray 5. The correct size paper is loaded in Tray 1.
Page 85 3-960 Tray 2 Paper Size Mismatch 3-961 Tray 3 Paper Size Mismatch The paper in Tray 2 does not match the paper size selected. The paper in Tray 3 does not match the paper size selected. Procedure Procedure The correct size paper is loaded in Tray 2. The machine is equipped with a 3TM.
Page 86 3-962 Tray 4 Paper Size Mismatch 3-965 No Paper (ATS or APS mode) The paper in Tray 4 does not match the paper size selected. The paper does not match the paper size selected. Procedure Procedure The machine is equipped with a 3TM. The correct size paper is loaded.
Page 87 3-971 Magnification 3-972 Over Number of Document Pages Stored Incompatible Magnification selected Procedure Switch the power off then on. The problem continues. Procedure Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures. Show the customer how to set the number of document pages to the maximum count: Change parameters and rerun job.
Page 88 3-974 Next Document Specified 3-975 Document replacement request Manual placement of Next Document Specified Document replacement request when 2-sided is selected when the Platen is used for scanning Procedure Procedure Manually change documents on platen glass. The problem continues. Manually change documents on platen glass. The problem continues. Return to Service Call Procedures.
Page 89 3-980 Stapler Position Error 3-985 Tray 5 Pause Check The Stapler is not available at the specified position. The Tray 5 tray jammed. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures.
Page 90 3-986 Print Completion Error The number of spooled pages does not match the output. Procedure Switch the power off then on. The problem continues. Return to Service Call Procedures. Count the number of prints to ensure job integrity. Initial issue Status Indicator RAPs 09/03 3-986...
Page 91 Status Indicator RAPs Initial issue 09/03 3-986 2-58 DC 3535/2240/1632, WC M24...
Page 92 4-340 IOT RAM Failure MCU PWB RAM test failed. Procedure Switch the power off, then on. The problem continues. Return to Service Call Procedures. Check the connection between the MCU PWB and the MCU NVM PWB. If the check is OK, replace the MCU PWB 13.1).
Page 93 4-341 IOT Logic Failure MCU PWB cannot detect INTLK +5 VDC. Initial Actions • Check that the Waste Toner Bottle and all four Drum Cartridges are seated correctly. • Check fault history for 9-925 faults. If this fault has occurred recently, go to the 9-925 RAP.
Page 94 4-342 Flash ROM Limit Failure 4-343 IOT Flash ROM Read Write Limit failure of Flash ROM Flash ROM operation failure. Procedure Procedure Switch the power off, then on. The problem continues. Switch the power off, then on. The problem continues. Return to Service Call Procedures.
Page 95 4-344 IOT Micro Pitch 4-345 MCU/HVPS Communication The micro pitch did not occur within the specified time. Communication error between MCU PWB and HVPS Control PWB Procedure Procedure Switch the power off, then on. The problem continues. There is +5 VDC from P/J574-5 to P/J574-4 on the HVPS Control PWB. Return to Service Call Procedures.
Page 96 4-346 Transfer Belt Home Fault Replace the MCU PWB 13.1). If the problem continues, replace the I/F PWB 9.1). The IBT Home Sensor does not detect the Belt Home signal. NOTE: If this fault is declared 3 times in succession, print mode will be disabled. In order to clear this condition, reset NVM location 741-056 to 0.
Page 97 4-347 Transfer Belt Out of Position The IBT Edge Sensor does not sense the Transfer Belt edge in the correct position. Initial Actions Check the following: • Check that the IBT Belt Cleaner is not damaged, binding, or incorrectly assembled. •...
Page 98 4-348 Transfer Belt Edge Not Detected The IBT Edge Sensor cannot sense the Transfer Belt edge. Initial Actions Check the following: • Check that the IBT Belt Cleaner is not damaged, binding, or incorrectly assembled. • Ensure that the Transfer Belt is clean, free from damage, especially the inboard edge. •...
Page 99 4-349 Marking Software Logic 4-358 ESS IOT Communication Control Logic detected a fatal failure in the Marking software. Communication failure between the ESS and IOT. Procedure Procedure Switch the power off, then on. The problem continues. Switch the power off, then on. The problem continues. Return to Service Call Procedures.
Page 100: Drum Motor
4-361 Drum Motor NOTE: If you can measure frequency (Hz) with your meter, then you may check for 1 - 1.3 KHz on P/J535-B2. Drum Motor failure. 2.5V AC and DC is measured (1 - 1.3 KHz is measured). Initial Actions •...
Page 101 • P/J535-B4 (+) and GND (-) • P/J535-B5 (+) and GND (-) Less than +1 VDC is measured ON P/J535-B3,B4 and B5. • Check connection between MCU PWB and I/F PWB (P410). • If no problems are found, replace the MCU PWB 13.1).
Page 102: Iot Nvm Read Write
4-362 IOT NVM Read Write Read Write at the MCU PWB NVM R/W. Procedure Switch the power off, then on. The problem continues. Return to Service Call Procedures. Check the connection between the MCU PWB and the MCU NVM PWB. If the problem continues, replace the MCU PWB 13.1).
Page 103: K Drum Motor
4-363 K Drum Motor Replace Drum Motor 1.1). Drum Motor K failure. • Check connection between MCU PWB and I/F PWB (P410). Initial Actions • If no problems are found, replace the MCU PWB 13.1). • Remove all Drum Cartridges. •...
Page 104 • If no problems are found, replace the MCU PWB 13.1). • If the problem persists, replace the I/F PWB 9.1). Figure 2 4-363 RAP Circuit Diagram - Drum Motor (K) (DC3535) Figure 1 4-363 RAP Circuit Diagram - Drum Motor (K) (DC2240/1632) Initial issue Status Indicator RAPs 09/03...
Page 105: Iot Controller Timing Failure
4-371 IOT Controller Timing Failure 4-414 IBT Belt Cleaner There is a communication failure between the ESS and IOT. IBT Belt Cleaner near end of life. Procedure Procedure Switch the power off, then on. The problem continues. Replace the IBT Belt Cleaner Assembly 5.3).
Page 106: Nd Btr Unit
4-415 2nd BTR Unit 4-417 Transfer Belt Assembly It is time to replace the 2nd BTR Unit. Transfer Belt Assembly near end of life. Procedure Procedure Replace the 2nd BTR Unit 2.8). The problem continues. Replace the Transfer Belt Assembly 5.3).
Page 107: Transfer Belt Assembly
4-420 Transfer Belt Assembly 4-421 IBT Belt Cleaner Life End Transfer Belt Assembly end of life. IBT Belt Cleaner Assembly end of life. Procedure Procedure Replace the Transfer Belt Assembly 5.3). The problem continues. Replace the IBT Belt Cleaner Assembly 5.3).
Page 108: Iot Nvm Corrupt
4-605 IOT NVM Corrupt The system detected that the NVM of the IOT is empty. Procedure Switch the power off, then on. The problem continues. Return to Service Call Procedures. Replace the MCU PWB 13.1). CAUTION Careful replacement of the MCU NVM PWB (REP 1.15) is important to avoid serious machine failure.
Page 109: Belt Walk Failure
4-640 Belt Walk failure This hidden fault is declared if the dynamic (short term) color-to-color registration exceeds specification while image formation is in progress. Initial Actions Adjust the color registration (ADJ 9.6). If the problem remains, continue with the procedure. Procedure Switch on the power.
Page 110: Belt Edge Learn Failure
4-641 Belt Edge Learn Failure This hidden fault is declared if the dynamic (short term) color-to-color registration exceeds specification while edge learning is in progress. Initial Actions Check the edge of the Transfer Belt 5.3) for wear or damage. Adjust the color registration (ADJ 9.6).
Page 111: Belt Edge Check Failure
4-642 Belt Edge Check Failure 4-650 IOT Cycle Down Time Out This hidden fault is declared if the dynamic (short term) color-to-color registration exceeds Incorrect print processing continued for 2 minutes. specification while edge checking is in progress after power on or interlock actuation. Procedure Procedure Check the harness connections between the ESS PWB...
Page 112: Nd Btr Life End
4-908 2nd BTR Life End 2nd BTR end of life. Procedure Replace the 2nd BTR 2.8) (REP 9.24). The problem continues. Return to Service Call Procedures. Was the 2nd BTR Unit HFSI Counter reset in dC135 on the PWS. Reset the 2nd BTR Unit Counter. Replace the MCU PWB 13.1).
Page 113 Status Indicator RAPs Initial issue 09/03 4-908 2-80 DC 3535/2240/1632, WC M24...
Page 114 5-110 Registration Sensor On Open the Document Feed Assembly and block the Registration Sensor with a sheet of paper. The display changes to L. The Registration Sensor did not detect a document within 800 msec. after the Feed Motor energized. Go to the 5-702 Registration Sensor RAP...
Page 115: Registration Sensor Off
5-111 Registration Sensor Off The document did not deactuate the Registration Sensor within 1000 msec after the DADF Belt Motor energized. Initial Actions This fault can be caused by an operator loading a large quantity of documents with too much curl.
Page 116: Registration Sensor Inversion
5-112 Registration Sensor Inversion • Check the Duplex Lower Chute for warping 20.7). Replace the chute if it is warped more than 0.6 mm end-to-end. The document does not actuate the DADF Registration Sensor within 1000 msec after the Belt •...
Page 117: Registration Sensor Inversion
5-113 Registration Sensor Inversion • Duplex Roll Drive for a mechanical load 20.6). • Duplex Chute for deformation 20.7). The document does not deactuate the DADF Registration Sensor 1500 msec after the Belt • Registration Roll for a transportation failure due to contamination, torn paper, or wear Motor energized for document inversion.
Page 118: Exit Sensor On
5-115 Exit Sensor On • Platen Glass for contamination 20.11). • Document Transport Height (ADJ 5.4). The DADF Exit Sensor does not detect a document 1500 msec after the DADF Exit Motor • DADF Exit Sensor for an improper installation 20.9).
Page 119 Figure 3 DADF Control PWB Status Indicator RAPs Initial issue 09/03 5-115 2-86 DC 3535/2240/1632, WC M24...
Page 120: Exit Sensor Off
5-116 Exit Sensor Off • Static Eliminator for deformation 20.9). • Exit Roll Drive Belt for disengagement and damage 20.9). The document does not deactuate the DADF Exit Sensor after the DADF Exit Sensor actuated. Initial Actions Check the customer’s documents to ensure they meet the specification for the DADF. Ensure the Exit Roll and Exit Pinch Roll are clean and properly installed 20.9).
Page 121 Figure 3 DADF Control PWB Status Indicator RAPs Initial issue 09/03 5-116 2-88 DC 3535/2240/1632, WC M24...
Page 122: Document Size Mismatch
5-195 Document Size Mismatch Different sized documents are detected in the NO MIX mode. Initial Actions This fault can be caused by the following: • Mixed size documents are fed without selecting that option on the UI. • There is too much curl in the documents being fed through the DADF. •...
Page 123: Original Size Sensor
5-274 Original Size Sensor At power on, the DADF Registration Sensor turns off, and the DADF Size Sensor 1 or the DADF Size Sensor 2 turns on (Size Sensor detection failure) Procedure Enter dC330 [5-150] and select Start. The display indicates High. Remove the DADF Entrance Tray 20.1).
Page 124: Dadf Ram Failure
5-275 DADF Ram Failure RAM failure of the DADF PWB. Procedure Switch the power off then on. The problem continues. Return to Service Call Procedures. Replace the DADF Control PWB 20.3). Initial issue Status Indicator RAPs 09/03 5-275 DC 3535/2240/1632, WC M24 2-91...
Page 125: Top Cover Interlock Open
5-301 Top Cover Interlock Open The Top Cover is open. Procedure Manually actuate both DADF Top Cover Interlock Switches (front/rear) at the same time. The 5-301 fault is cleared. Remove the DADF Rear Cover (REP 5.18). Close the DADF Top Cover. Less than +1.0 VDC is measured between the DADF Control PWB P/J599-17 (+) and GND.
Page 126: Set Gate Solenoid Rap
5-700 Set Gate Solenoid RAP Use this RAP when directed to troubleshoot problems with the DADF Set Gate Solenoid. Initial Actions Remove the following: • Front Cover 20.1) • Entrance Tray 20.1) • Lower Chute Assembly (REP 5.8) • Rear Cover (REP 5.18) Check the linkage of the Set Gate Solenoid.
Page 127: Feed Motor Rap
5-701 Feed Motor RAP Use this RAP when directed to troubleshoot problems with the Feed Motor. Initial Actions Remove the following: • Front Cover 20.1) • Entrance Tray 20.1) • Lower Chute Assembly (REP 5.8) • Rear Cover (REP 5.18) Check the Feed Belt 20.4).
Page 128: Registration Sensor Rap
5-702 Registration Sensor RAP Use this RAP when directed to troubleshoot problems with the Registration Sensor. Initial Actions Remove the following: • Front Cover 20.1) • Entrance Tray 20.1) • Lower Chute Assembly (REP 5.8) • Rear Cover (REP 5.18) Ensure the document path is clear.
Page 129: Dadf Belt Motor Rap
5-703 DADF Belt Motor RAP Use this RAP when directed to troubleshoot problems with the DADF Belt Motor. Initial Actions Remove the following: • Front Cover 20.1) • Entrance Tray 20.1) • Lower Chute Assembly (REP 5.8) • Rear Cover (REP 5.18) Procedure...
Page 130: Document Sensor Timing
5-900 Document Sensor Timing 5-901 Power On Document Present One of the following DADF Interlocks was opened during DADF operation: The Document Sensor detects a document at Power On. • DADF Interlock Switch 20.3) Initial Actions • Top Cover Interlock Switch (Front) 20.2) Clean the Document Sensor.
Page 131: Power On Registration Sensor
5-902 Power On Registration Sensor 5-903 Power On Exit Sensor The Registration Sensor detected a document when the Top Cover/platen Interlock was closed The DADF Exit Sensor detected a document when the Top Cover/platen Interlock was closed or power was switched on. or power was switched on.
Page 132: Power On Duplex Sensor
5-904 Power On Duplex Sensor 5-940 Document Removed During Start The DADF Duplex Sensor detected a document when the Top Cover/platen Interlock was The Control Logic detected that the document was removed immediately after the DADF closed or power was switched on started.
Page 133: Document Miscount
5-941 Document Miscount The software detected a document miscount. Procedure Rerun the job. 5-941 continues. Return to Service Call Procedures. Replace the DADF Control PWB 20.3). Status Indicator RAPs Initial issue 09/03 5-941 2-100 DC 3535/2240/1632, WC M24...
Page 134 6-277 IIT/DADF Communication Communication cannot be established between the IIT/IPS and the DADF Control PWB. Procedure Switch on the power. CR4 on the DADF Control PWB illuminates. +5VDC is measured between the DADF Control PWB P/J550-6 (+) and ground (-). Check the +5VDC circuit to the DADF Control PWB P/J550-6 by referring to Section 7 Wiring Data (DADF+5VDC) Replace the DADF Control PWB...
Page 135: Dadf Open
6-300 DADF Open 6-312 IIT Memory Hot Line The DADF was opened during the DADF Job. The system detected an open circuit in the IIT Memory Hot Line. Procedure Procedure Enter dC330 [006-300] and place a magnet over the Platen Open Switch 18.4).
Page 136: Ess Ram Test Error
6-340 ESS RAM Test Error 6-345 ESS ROM At power on, the system detected a IIT/IPS PWB RAM test error. • The NVM value cannot be written at the IIT/IPS PWB Write. • A communication failure with the ROM was detected. Procedure Procedure Switch the power off then on.
Page 137: Ips Fan
6-355 IPS Fan The control logic detects an IPS Fan failure. Procedure Enter dC330 [006-014] and select Start. The IPS FAN 18.4) energizes. Switch off the power. Remove the Platen Glass (REP 6.2) and the IPS Cover 18.3). Switch on the power. Enter dC330 [006-014] and select Start.
Page 138: Carriage Position
6-360 Carriage Position Replace the IIT/IPS PWB 18.3). A carriage position error was detected. Check the following: Procedure • Carriage Motor Belt for disengagement, damage, or no tension 18.5). Switch the power off. Remove the Platen Glass (REP 6.2). Manually move the Full Rate Car- •...
Page 139: Scan Registration Sensor
6-361 Scan Registration Sensor Replace the IIT/IPS PWB 18.3). Registration Sensor failure at carriage initialization. Check the following: Procedure • Carriage Motor Belt for disengagement, damage, or no tension 18.5). Switch the power off. Remove the Platen Glass (REP 6.2). Manually move the Full Rate Car- •...
Page 140: Exposure Lamp
6-371 Exposure Lamp Open circuit of the Lamp was detected. Procedure Enter dC330 [006-002]. Press Start. The Exposure Lamp illuminates. Switch off the power. Remove the Platen Glass (REP 6.2) and the IPS Cover 18.3). Switch the power on. (Refer to Figure 1.) There is +24VDC from P/J724-3 on the IIT/ IPS PWB to ground (-).
Page 141: Ros Polygon Motor
6-372 ROS Polygon Motor 6-380 ROS SOS Y Length The Control Logic has detected a ROS Motor failure. The interval of the ROS Start-of-Scan (Y) signals exceeds the specified value. Procedure Procedure Enter dC330 [006-031] and select Start. +3.3VDC is measured between the MCU PWB +5VDC is measured between the MCU PWB P/J401-B20 (+) and ground (-) J402 (+) and ground (-)
Page 142: Ros Sos M Length
6-381 ROS SOS M Length 6-382 ROS SOS C Length The interval of the ROS Start-of-Scan (M) signals exceeds the specified value. The interval of the ROS Start-of-Scan (C) signals exceeds the specified value. Procedure Procedure +5VDC is measured between the MCU PWB P/J401-B19 (+) and ground (-). +5VDC is measured between the MCU PWB P/J401-A1 (+) and ground (-).
Page 143 6-383 ROS SOS K Length 6-385 ROS ASIC The interval of the ROS Start-of-Scan (K) signals exceeds the specified value. The Control Logic detected an operation failure of the ROS ASIC in the MCU PWB. Procedure Procedure +5VDC is measured between the MCU PWB P/J401-A2 (+) and ground (-). Switch power off then on.
Page 144: Carriage Over Run Right
6-389 Carriage Over Run Right Replace the IIT/IPS PWB 18.3). The carriage has overrun at the Scan End. Check the following: Procedure • Carriage Motor Belt for disengagement, damage, or no tension 18.5). Switch the power off. Remove the Platen Glass (REP 6.2).
Page 145 6-390 Carriage Over Run Left Replace the IIT/IPS PWB 18.3). The carriage has overrun at the Home End. Check the following: Procedure • Carriage Motor Belt for disengagement, damage, or no tension 18.5). Switch the power off. Remove the Platen Glass (REP 6.2).
Page 146: Scan Initialize Motor Driver
6-391 Scan Initialize Motor Driver A Carriage Motor error was detected after initialization was started. Procedure Manually move the Full Rate Carriage to the left until it stops. Enter dC330 [006-005] (Scan) and select Start. The Carriage Motor energizes. +24 VDC is measured at P/J725-1 and -2 on the IIT/IPS PWB. Replace the IIT/IPS PWB 18.3).
Page 147 Status Indicator RAPs Initial issue 09/03 6-391 2-114 DC 3535/2240/1632, WC M24...
Page 148 7-104 Tray 1 Feed Out Sensor Replace the Tray Module PWB 16.15). The Tray 1 Feed Out Sensor does not detect paper fed from Tray 2, 3, or 4 within the specified time after the Takeaway Sensor was actuated. Replace the Takeaway Motor 1 16.15).
Page 149 Replace the Tray Module PWB 15.9). Replace the Takeaway Motor 1 15.9). Check the drives of the Takeaway Motor 1 (refer to 15.9) Press Stop. • Ensure that the Chutes 2.3, 15.10) are properly seated and not damaged. • Check the Pinch Rolls 2.3, 15.10) for damage or contamination.
Page 150 Figure 5 7-104 Circuit Diagram - Takeaway Motor 1 3TM Initial issue Status Indicator RAPs 09/03 7-104 DC 3535/2240/1632, WC M24 2-117...
Page 151: Tray 1 Misfeed
7-105 Tray 1 Misfeed The Tray 1 Feed Out Sensor does not detect paper after feeding from Tray 1. Initial Actions • Check condition and specification of paper in Tray 1. • Check the paper path for obstructions. • Check for wear and clean the Tray 1 Feed Roll, Takeaway Roll and the Pinch Roll. Procedure Open the Left Lower Cover 2.3).
Page 152: Tray 2 Misfeed
7-110 Tray 2 Misfeed With dC330 [008-036] still entered, press Start and check that the voltage at J552 pins 1, 2, 5, and 6 each drop to approximately +22 VDC. The voltage at The Takeaway Sensor does not detect paper after feeding from Tray 2. P/J552 pins 1, 2, 5, and 6 all drop to approximately +22 VDC when [008- 036] is entered.
Page 153 Takeaway Motor 1 15.9) energizes. Press Stop. +24 VDC is measured between P/J552-3 and GND on the Tray Module PWB. +24 VDC is measured at P/J 555-3 on the Tray Module PWB. Refer to the +24 VDC Wirenets (Figure 5). Check the +24 VDC to the Tray Module PWB.
Page 154 Figure 3 7-110 RAP Circuit Diagram - Takeaway Motor 1 (TTM) Figure 5 7-110 RAP Circuit Diagram - Tray 2 Feed/Lift Motor (3TM) Figure 4 7-110 RAP Circuit Diagram - Takeaway Sensor (3TM) Initial issue Status Indicator RAPs 09/03 7-110 DC 3535/2240/1632, WC M24 2-121...
Page 155 Figure 6 7-110 RAP Circuit Diagram - Takeaway Motor 1 (3TM) Status Indicator RAPs Initial issue 09/03 7-110 2-122 DC 3535/2240/1632, WC M24...
Page 156 7-115 Tray 3 Misfeed (TTM) Replace the Takeaway Motor 1 16.15). The Tray 3 Feedout Sensor does not detect paper after feeding from Tray 3. Press Stop. Check the Takeaway Motor 1 and its associated gears 16.15) for dam- age, contamination and misalignment. Initial Actions •...
Page 157 Figure 3 7-115 RAP Circuit Diagram - Takeaway Motor 1 (TTM) Figure 2 7-115 RAP Circuit Diagram - Tray 3 Feed/Lift Motor (TTM) Status Indicator RAPs Initial issue 09/03 7-115 2-124 DC 3535/2240/1632, WC M24...
Page 158 7-117 Tray 3 Misfeed (3TM) Press Stop. Check the Takeaway Motor 1 and its associated gears 15.9) for damage, contamination and misalignment. The Tray 3 Feed Out Sensor does not detect paper after feeding from Tray 3. Press Stop. Initial Actions •...
Page 159 Figure 3 7-117 RAP Circuit Diagram - Takeaway Motor 1 (3TM) Figure 2 7-117 RAP Circuit Diagram - Tray 3 Feed/Lift Motor (3TM) Status Indicator RAPs Initial issue 09/03 7-117 2-126 DC 3535/2240/1632, WC M24...
Page 160 7-119 Tray 4 Misfeed (TTM) • Check the Tray 4 Feed / Lift Motor and its associated gears 16.11) for damage, con- tamination and misalignment. The Tray 4 Feed Out Sensor does not detect paper after feeding from Tray 4. •...
Page 161 Figure 3 7-119 RAP Circuit Diagram - Takeaway Motor 2 (TTM) Figure 2 7-119 RAP Circuit Diagram - Tray 4 Feed/Lift Motor (TTM) Status Indicator RAPs Initial issue 09/03 7-119 2-128 DC 3535/2240/1632, WC M24...
Page 162 7-120 Tray 4 Misfeed (3TM) Replace the Takeaway Motor 1 15.9). The Tray 4 Feed Out Sensor does not detect paper after feeding from Tray 4. Press Stop. Check the Takeaway Motor 1 and its associated gears 15.9) for damage, contamination and misalignment.
Page 163 Figure 3 7-120 RAP Circuit Diagram - Takeaway Motor 1 (3TM) Figure 2 7-120 RAP Circuit Diagram - Tray 4 Feed/Lift Motor (3TM) Status Indicator RAPs Initial issue 09/03 7-120 2-130 DC 3535/2240/1632, WC M24...
Page 164 7-122 Tray 4 Opened (TTM) The Tray 4 Feed Out Sensor detected paper when Tray 4 is pulled out and pushed in during a print. Initial Actions • Check condition and specification of paper in Tray 4. • Check the paper path for obstructions and clean the Tray 4 Feed Out Sensor. •...
Page 165 7-250 Tray Communication Communication fault between Tray Module PWB and MCU PWB. Procedure +5 VDC is measured at P/J541-9 on the Tray Module PWB. 0 VDC is measured at P/J541-9 on the Tray Module PWB. • Go to Figure 1. Check all of the wires between the Tray Module PWB and the MCU PWB for an open circuit.
Page 166 7-252 Out Module Logic Incorrect software data was detected. Procedure Switch the power off then on. The problem continues. Return to Service Call Procedures. Reinstall the software. If the problem continues, replace the MCU PWB 13.1). Initial issue Status Indicator RAPs 09/03 7-252 DC 3535/2240/1632, WC M24...
Page 167 7-270 Tray 1 Paper Size Sensor Failure An abnormal A/D value was detected by the Tray 1 Paper Size Sensor. Initial Actions • Check that the paper size setting is correct. • Check the Tray 1 Paper Size Sensor 2.1) for damage or incorrect mounting. Repair or replace as required.
Page 168 7-271 Tray 2 Paper Size Sensor An abnormal AD value was detected by the Tray 2 Paper Size Sensor. Table 1 Tray 2 Size Sensor Values Voltage Initial Actions Paper Size [007-104] [007-105] [007-106] [007-107] (J546-8) • Check that the paper size setting is correct. No Tray 4.78 •...
Page 169 Figure 2 7-271 RAP Circuit Diagram - Tray 2 Paper Size Sensing Status Indicator RAPs Initial issue 09/03 7-271 2-136 DC 3535/2240/1632, WC M24...
Page 170 7-272 Tray 3 Paper Size Sensor (3TM) An abnormal AD value was detected by the Tray 3 Paper Size sensor. Initial Actions • Check that the paper size setting is correct. • Check the Tray 3 Paper Size Sensor 15.1) for damage, or incorrect mounting. Repair or replace as required.
Page 171 7-273 Tray 4 Paper Size Sensor (3TM) An abnormal AD value was detected by the Tray 4 Paper Size Sensor. Initial Actions • Check that the paper size setting is correct. • Check the Tray 4 Paper Size Sensor 15.1) for damage, or incorrect mounting. Repair or replace as required.
Page 172 7-274 Tray 5 Paper Size Sensor Failure An abnormal A/D value was detected by the Tray 5 Paper Size Sensor. Initial Actions Check the connectors between the Tray 5 Paper Size Sensor and the I/F PWB Procedure Enter dC140 [007-100] and press Start. Move the Tray 5 Paper Size Sensor 2.15).
Page 173 7-276 Tray 3 Paper Size Sensor (TTM) An abnormal A/D value was detected by the Tray 3 Paper Size Sensor. Initial Actions • Check that the paper size setting is correct. • Check the Tray 3 Paper Size Sensor 16.1) for damage or incorrect mounting. Repair or replace as required.
Page 174 7-277 Tray 4 Paper Size Sensor (TTM) An abnormal A/D value was detected by the Tray 4 Paper Size Sensor. Initial Actions • Check that the paper size setting is correct. • Check the Tray 4 Paper Size Sensor 16.1) for damage or incorrect mounting. Repair or replace as required.
Page 175 7-281 Tray 1 Lift The Tray 1 Level Sensor does not detect tray lift. Initial Actions Remove Tray 1 from the machine and empty the paper stock, then: • Manually turn the gear at the rear of Tray 1 to check that the Bottom Plate moves up and down smoothly.
Page 176 7-282 Tray 2 Lift Press Stop. • Check the Tray 2 Feed / Lift Motor and its associated gears 15.3) for damage, con- The Tray 2 Level Sensor does not detect tray lift. tamination or misalignment. • Ensure that the connectors shown in the circuit diagrams (Figure Figure 4) are securely...
Page 177 Figure 4 7-282 RAP Circuit Diagram - Tray 2 Level Sensor (3TM) Figure 2 7-282 RAP Circuit Diagram - Tray 2 Level Sensor (TTM) Figure 3 7-282 RAP Circuit Diagram - Tray 2 Feed Lift Motor (3TM) Status Indicator RAPs Initial issue 09/03 7-282...
Page 178 7-283 Tray 3 Lift (3TM) The Tray 3 Level Sensor does not detect tray lift. Initial Actions Remove Tray 3 from the machine and empty the paper stock, then: • Manually turn the gear at the rear of Tray 3 to check that the Bottom Plate moves up and down smoothly.
Page 179 7-284 Tray 4 Lift (3TM) The Tray 4 Level sensor does not detect tray lift. Initial Actions Remove Tray 4 from the machine and empty the paper stock, then: • Manually turn the gear at the rear of Tray 4 to check that the Bottom Plate moves up and down smoothly.
Page 180 7-291 Tray 3 Lift (TTM) The Tray 3 Level Sensor does not detect tray lift. Initial Actions Pull out Tray 3 and empty the paper stock, then: • Manually turn the gear on the left side of Tray 3 to check that the Bottom Plate moves up and down smoothly.
Page 181 7-293 Tray 4 Lift (TTM) The Tray 4 Level Sensor does not detect tray lift. Initial Actions Pull out Tray 4 and empty the paper stock, then: • Manually turn the gear underneath Tray 4 to check that the Bottom Plate moves up and down smoothly.
Page 182 7-397 All Trays Lift Sensors None of the Tray Level Sensors can be energized. Procedure The machine is equipped with a 3TM. Check the dC122 Shutdown History. A 7-281, 7-282, 7-291, or 7-293 fault has occurred. +24 VDC is measured at P/J555-3 on the Tray Module PWB 16.15).
Page 183 Figure 2 7-397 RAP Circuit Diagram +5 VDC to the Tray Module PWB Status Indicator RAPs Initial issue 09/03 7-397 2-150 DC 3535/2240/1632, WC M24...
Page 184 7-930 Tray 1 Paper Size Mismatch The paper in Tray 1 does not match the paper size selected. Procedure The correct size paper is loaded in Tray 1 and the paper guides are set correctly. Load the correct size paper. Go to the 7-270 RAP.
Page 185 7-931 Tray 2 Paper Size Mismatch 7-932 Tray 3 Paper Size Mismatch The paper in Tray 2 does not match the paper size selected. The paper in Tray 3 does not match the paper size selected. Procedure Procedure The correct size paper is loaded in Tray 2 and the paper guides are set correctly. The machine is equipped with a 3TM.
Page 186 7-933 Tray 4 Paper Size Mismatch 7-935 Job Continue Not Available The paper in Tray 4 does not match the paper size selected. Automatic Tray switching cannot be continued because a tray was not programed. Procedure Procedure The machine is equipped with a 3TM. Program the appropriate tray.
Page 187 7-954 Tray 5 Size Mismatch (Slow Scan Direction) 7-959 Tray 5 Paper Mismatch 1 The paper in the slow scan direction is shorter than the specified paper size. Incorrect type of transparency detected by the OHP sensor. Procedure Initial Actions The correct size paper is loaded in the Tray 5.
Page 188 7-960 Tray 5 Paper Mismatch 2 7-969 Full Paper Stack A different paper type or transparency was detected when plain/heavyweight paper was speci- The Full Paper Stack Sensor detects that Face Down Tray is full. fied. Initial Actions Initial Actions Check the Full Paper Stack Sensor for obstructions and actuator operation.
Page 189 Status Indicator RAPs Initial issue 09/03 7-960, 7-969 2-156 DC 3535/2240/1632, WC M24...
Page 190 8-149 Tray 3 Takeaway Sensor On (3TM) Press Stop. • Ensure that the Chutes 15.10) are properly seated and not damaged. The Takeaway Sensor does not detect paper fed from Tray 3. • Ensure that the connectors shown in the circuit diagrams (Figure Figure 2) are securely...
Page 191 8-150 Tray 4 Takeaway Sensor On (3TM) Press Stop. • Ensure that the Chutes 15.10) are properly seated and not damaged. The Takeaway Sensor does not detect paper fed from Tray 4. • Ensure that the connectors shown in the circuit diagrams (Figure Figure 2) are securely...
Page 192 8-151 Tray 3 Takeaway Sensor On (TTM) Press Stop. • Ensure that the Chutes 16.6) are properly seated and not damaged. The Takeaway Sensor does not detect paper fed from Tray 3. • Ensure that the connectors shown in the circuit diagrams (Figure Figure 2) are securely...
Page 193 8-152 Tray 4 Takeaway Sensor On (TTM) Press Stop. Remove the TTM Rear Cover. Enter dC330 [008-048] and press Start. The Take- away Motor 2 16.15) energizes. The Takeaway Sensor does not detect paper fed from Tray 4. Press Stop. +24 VDC is measured between P/J553-3 and GND on the Tray Module Initial Actions PWB.
Page 194 Figure 2 8-152 RAP Circuit Diagram - Takeaway Motor 1 Figure 3 8-152 RAP Circuit Diagram - Takeaway Motor 2 Initial issue Status Indicator RAPs 09/03 8-152 DC 3535/2240/1632, WC M24 2-161...
Page 195 8-164 POB Sensor The POB Sensor did not detect paper after the Registration Clutch Energized. Initial Actions • Check condition and specification of the paper supply. • Check for paper on the IBT. • Check for obstructions in the paper feed path. •...
Page 196 8-175 Registration Sensor On Jam Tray 5 The Registration Sensor does not detect paper fed from the MSI. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the MSI Feed Roll and check for wear. •...
Page 197 8-176 Registration Sensor On Jam Tray 1-4 The Registration Sensor does not detect paper fed from Tray 1 - 4. Initial Actions • Ensure customer closes Left Lower Cover 2.3) firmly if dog ears also occur. • Check condition and specification of the paper supply. •...
Page 198 8-180 Registration Sensor On Duplex The Registration Sensor does not detect paper after a duplex feed. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the Registration Roll and check for wear. •...
Page 199 Figure 2 8-180 RAP Circuit Diagram - Duplex Motor Figure 3 8-180 RAP Circuit Diagram - Inverter Reverse Clutch Status Indicator RAPs Initial issue 09/03 8-180 2-166 DC 3535/2240/1632, WC M24...
Page 200 8-181 Registration Sensor On Wait Sensor The Registration Sensor does not detect paper after the Duplex Wait Sensor was energized. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. •...
Page 201 Figure 2 8-181 RAP Circuit Diagram - Duplex Wait Sensor Figure 3 8-181 RAP Circuit Diagram - Duplex Motor Status Indicator RAPs Initial issue 09/03 8-181 2-168 DC 3535/2240/1632, WC M24...
Page 202: Registration Sensor Off
8-184 Registration Sensor Off The Fuser Exit Switch did not detect paper after the Registration Clutch was energized. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Check the Fuser Belt and the Heat Roll for damage or wear. •...
Page 203: Regicon Temp Sensor
8-620 Regicon Temp Sensor 8-622 Regicon Data Overflow (A1 Patch X) Environment Sensor not in range. At A1 patch detection, the XSO correction setting value for either Y, M, C, or K exceeds the setting range (NVM value 0 to 472). Procedure NOTE: Status Code not displayed on UI.
Page 204: Regicon Data Overflow (A2 Patch Y)
8-623 Regicon Data Overflow (A2 Patch Y) 8-624 Regicon Data Overflow (Patch Magnification) At A2 patch detection, the YSO correction setting value of either Y, M, C, or K exceeds the set- MAG Adjusted Set Point of operation results for each of Y,M,C exceeded the set range (NVM ting range (NVM value 0 to 474).
Page 205: Regicon Sample Block (A1 Patch-Rear)
8-625 Regicon Sample Block (A1 Patch-rear) 8-626 Regicon Sample Block (A1 Patch-front) At A1 (IN) patch detection, the number of the sample blocks does not reach the specified num- At A1 (OUT) patch detection, the number of the sample blocks does not reach the specified ber.
Page 206: Regicon Sample Lateral (A1 Patch-Rear)
8-627 Regicon Sample Lateral (A1 Patch-rear) 8-628 Regicon Sample Lateral (A1 Patch-front) At A1 (IN) patch detection, the Fast Scan scan position of CYAN color that is the standard for At A1 (OUT) patch detection, the scan position of CYAN color that is the standard for the rest is the rest is incorrect.
Page 207: Regicon Skew (Patch Y)
8-629 Regicon Skew (Patch Y) 8-630 Regicon Skew (Patch M) During A1 Patch detection, skew deviation for Y exceeded tolerance. During A1 Patch detection, skew deviation for M exceeded tolerance. NOTE: Machine operation continues. Status Code not displayed on UI. Status Code logged in NOTE: Machine operation continues.
Page 208: Regicon Skew (Patch K)
8-631 Regicon Skew (Patch K) 8-900 Static Jam During A1 Patch detection, skew deviation for K exceeded tolerance. When the machine power is turned off then on before a paper path fault is cleared, an 8-900 fault will be displayed. A voltage drop or interruption can also cause this fault. NOTE: Machine operation continues.
Page 209 Status Indicator RAPs Initial issue 09/03 8-631, 8-900 2-176 DC 3535/2240/1632, WC M24...
Page 210: Nd Btr Contact
9-342 2nd BTR Contact The 2nd BTR did not reach the contact position. Initial Actions • Clean the 2nd BTR Retract Sensor 2.9) and check for damage. • Check the 2nd BTR gears 2.8) for breakage. Procedure Enter dC330 [009-200]. Open the Left Cover and block and unblock the 2nd BTR Retract Sen- sor with a piece of paper.
Page 211 Figure 2 9-342 Rap Circuit Diagram - 2ND BTR Retract Motor Status Indicator RAPs Initial issue 09/03 9-342 2-178 DC 3535/2240/1632, WC M24...
Page 212: Nd Btr Retract
9-343 2nd BTR Retract The 2nd BTR did not reach the retract position. Initial Actions • Clean the 2nd BTR Retract Sensor 2.9) and check for damage. • Check the 2nd BTR gears 2.8) for breakage. Procedure Enter dC330 [009-200]. Open the Left Cover and block and unblock the 2nd BTR Retract Sen- sor with a piece of paper.
Page 213 Figure 2 9-343 Rap Circuit Diagram - 2ND BTR Retract Motor Status Indicator RAPs Initial issue 09/03 9-343 2-180 DC 3535/2240/1632, WC M24...
Page 214: St Btr Contact
9-348 1st BTR Contact Check the wires between P/J533 P/J237 (Figure 2) on the 1st BTR Retract Motor for opens, shorts, or loose connections. If the wires are OK, replace the 1st BTR Retract The 1st BTR did not reach the contact position. Motor 5.4).
Page 215 Figure 2 9-348 Rap Circuit Diagram - 1ST BTR Retract Motor Status Indicator RAPs Initial issue 09/03 9-348 2-182 DC 3535/2240/1632, WC M24...
Page 216: St Btr Retract
9-349 1st BTR Retract Check the wires between P/J533 P/J237 (Figure 2) on the 1st BTR Retract Motor for opens, shorts, or loose connections. If the wires are OK, replace the 1st BTR Retract The 1st BTR did not reach the retract position. Motor 5.4).
Page 217 Figure 2 9-349 Rap Circuit Diagram - 1ST BTR Retract Motor Status Indicator RAPs Initial issue 09/03 9-349 2-184 DC 3535/2240/1632, WC M24...
Page 218: Ibt Home Sensor
9-350 IBT Home Sensor Go to Figure 2 and check the wires from P/J533 to the IBT Home Sensor for an open wire, loose connection, or a short circuit. If the wires are OK, replace the IBT Home Sensor 5.4). The IBT Home Sensor detected the IBT position strip before the IBT Belt made a complete rev- If the problem continues, replace the MCU PWB 13.1).
Page 219: Drive Logic
9-351 Drive Logic Check the wires (Figure 1) from P/J550 on the I/F PWB to P/J207 on the IBT Steering Motor for shorts, opens, or loose connections. If the wires are OK, replace the MCU PWB The IBT Edge Sensor detected that the IBT Belt is not tracking correctly. 13.1).
Page 220: Full Toner Sensor
9-358 Full Toner Sensor 9-360 Yellow Drum Cartridge Communication The Full Toner Sensor detects a full toner condition. A communication failure with the Yellow Drum Cartridge was detected. Initial Actions Initial Actions • Ensure that the Waste Toner Cartridge is not full. Check that the Yellow Drum Cartridge is seated correctly.
Page 221: Magenta Drum Cartridge Communication
9-361 Magenta Drum Cartridge Communication 9-362 Cyan Drum Cartridge Communication A communication failure with Magenta Drum Cartridge was detected. A communication failure with the Cyan Drum Cartridge was detected. Initial Actions Initial Actions Check that the Magenta Drum Cartridge is seated correctly. Check that the Cyan Drum Cartridge is seated correctly.
Page 222: Black Drum Cartridge Communication
9-363 Black Drum Cartridge Communication 9-380 ATC Sensor (Y) A communication failure with the Black Drum Cartridge was detected. The ATC Sensor (Y) detects a low TC (toner concentration). Initial Actions Initial Actions Check that the Black Drum Cartridge is seated correctly. •...
Page 223: Atc Sensor (M)
9-381 ATC Sensor (M) 9-382 ATC Sensor (C) The ATC Sensor (M) detects a low TC (toner concentration) The ATC Sensor (C) detects a low TC (toner concentration) Initial Actions Initial Actions • Go to the 9-411 RAP and verify the correct operation of the Magenta Dispense Motor and •...
Page 224: Atc Sensor (K)
9-383 ATC Sensor (K) 9-390 New Toner Cartridge (K) The ATC Sensor (K) detects an insufficient amount of developer material The New Cartridge Detect Switch (K) was not engaged to reset the Accumulative Dispense time NVM value to 0 when a new cartridge was installed. Initial Actions Initial Actions •...
Page 225: New Toner Cartridge (C)
9-391 New Toner Cartridge (C) 9-392 New Toner Cartridge (M) The New Cartridge Detect Switch (C) was not engaged to reset the Accumulative Dispense When a new Toner Cartridge was installed, the level of the New Cartridge Detect Switch (M) time NVM value to 0 when a new cartridge was installed.
Page 226: New Toner Cartridge (Y)
9-393 New Toner Cartridge (Y) 9-408 Waste Toner Cartridge Near Full When a new Toner Cartridge was installed, the level of the New Cartridge Detect Switch (Y) The Waste Toner Cartridge is nearly full. This fault requires service only if the message remained L when it should be changed to H by the Dispense Motor drive.
Page 227: Toner Cartridge (Y) Near Empty
9-410 Toner Cartridge (Y) Near Empty Go to the 9-380 ATC Sensor Failure RAP. The Yellow Toner Cartridge is nearly empty/empty. This fault requires service only if the mes- sage appears before the Toner Cartridge is depleted. After checking that no failures are detected during normal operation, go to call closeout. NOTE: Continuous running of high density prints can temporarily deplete the toner supply.
Page 228: Toner Cartridge (M) Near Empty
9-411 Toner Cartridge (M) Near Empty The Magenta Toner Cartridge is nearly empty. This fault requires service only if the message appears before the Toner Cartridge is depleted. NOTE: Continuous running of high density prints can temporarily deplete the toner supply. Initial Actions •...
Page 229 Go to the 9-381, ATC Sensor Failure RAP. After checking that no failures are detected during normal operation, go to call closeout. Enter dC330 [009-014] and press Start. The Developer Motor 1.1) energizes. Go to Figure 3. There is +24VDC from P/J535-A11 to A10 on the I/F PWB 9.1).
Page 230: Toner Cartridge (C) Near Empty
9-412 Toner Cartridge (C) Near Empty Go to the 9-382 ATC Sensor Failure (C) RAP. The Cyan Toner Cartridge is nearly empty/empty. This fault requires service only if the mes- sage appears before the Toner Cartridge is depleted. After checking that no failures are detected during normal operation, go to call closeout. NOTE: Continuous running of high density prints can temporarily deplete the toner supply.
Page 231 Figure 2 9-412 Rap Circuit Diagram - DC2240/1632 Developer Motor Figure 3 9-412 Rap Circuit Diagram - DC3535 Developer Motor Status Indicator RAPs Initial issue 09/03 9-412 2-198 DC 3535/2240/1632, WC M24...
Page 232: Toner Cartridge (K) Near Empty
9-413 Toner Cartridge (K) Near Empty Refer to BSD 4.1 (Figure 1). Check the mechanical drive to the clutch. The Black Toner Cartridge is nearly empty. This fault requires service only if the message Check 9.3. The ATC Sensor (K) fail judgment is OK. appears before the Toner Cartridge is depleted.
Page 233: Change Drum Cartridge (K) Soon
9-428 Change Drum Cartridge (K) Soon 9-429 Change Drum Cartridge (Y) Soon The Drum Cartridge (K) needs to be replaced soon/reached end of life. The Drum Cartridge (Y) needs to be replaced soon. Procedure Procedure Replace the Black Drum Cartridge (refer to Section 6, Machine Consumables).
Page 234: Change Drum Cartridge (M) Soon
9-430 Change Drum Cartridge (M) Soon 9-431 Change Drum Cartridge (C) Soon The Drum Cartridge (M) needs to be replaced soon. The Drum Cartridge (C) needs to be replaced soon. Procedure Procedure Replace the Magenta Drum Cartridge (refer to Section 6, Machine Consumables).
Page 235: Adc Sensor
9-654 ADC Sensor Check the wires and connectors. If the check is OK, replace the I/F PWB 9.1). If The machine logic detected an ADC Sensor operation failure. the problem continues, replace the MCU PWB 13.1). Procedure Enter dC330 [009-079 and press Start. The voltage from P/J536-A4 to GND changed The machine is a DC3535.
Page 236 Figure 1 9-654 Rap Circuit Diagram - DC2240/1632 ADC Sensor Figure 2 9-654 Rap Circuit Diagram - DC3535 ADC Sensor Initial issue Status Indicator RAPs 09/03 9-654 DC 3535/2240/1632, WC M24 2-203...
Page 237: Environment Sensor Temperature
9-660 Environment Sensor Temperature Replace the Environment Sensor 1.3). An incorrect value was detected by the Environment Sensor (Temperature). Replace the I/F PWB 9.1) and MCU PWB 13.1) in sequence. Procedure Disconnect P/J255. There is 1 Ohm or less measured between P255-3 and P255-4 on the Environment Sensor (Figure Figure 1 9-660 Rap Circuit Diagram - Environment Sensor...
Page 238: New Toner Cartridge (K) Detected
9-670 New Toner Cartridge (K) Detected 9-671 New Toner Cartridge (C) Detected The machine logic detected that the Toner Cartridge has been replaced. This is a message The machine logic detected that the Toner Cartridge has been replaced. This is a message fault only.
Page 239: New Toner Cartridge (M) Detected
9-672 New Toner Cartridge (M) Detected 9-673 New Toner Cartridge (Y) Detected The machine logic detected that the Toner Cartridge has been replaced. This is a message The machine logic detected that the Toner Cartridge has been replaced.This is a message fault fault only.
Page 240: Adc Shutter
9-684 ADC Shutter Go to Figure 2. Check the wires and connectors. If the check is OK, replace the I/F The machine logic detected an ADC Shutter operation failure. 9.1). If the problem continues, replace the MCU PWB 13.1). If the problem continues, replace the ADC Sensor 1.3).
Page 241 Figure 1 9-684 Rap Circuit Diagram - DC2240/1632 ADC Sensor Figure 2 9-684 Rap Circuit Diagram - DC3535 ADC Sensor Status Indicator RAPs Initial issue 09/03 9-684 2-208 DC 3535/2240/1632, WC M24...
Page 242: Drum (Y) Type Mismatch
9-910 Drum (Y) Type Mismatch 9-911 Drum (M) Type Mismatch Drum Type Mismatch Drum Type Mismatch Initial Actions Initial Actions Ensure that the correct drum type is installed. Ensure that NVM loc. 751 -168 is set correctly Ensure that the correct drum type is installed. Ensure that NVM loc. 751 -168 is set correctly (80 for XC, XE, DMO).
Page 243 9-912 Drum (C) Type Mismatch 9-913 Drum (K) Type Mismatch Drum Type Mismatch Drum Type Mismatch Initial Actions Initial Actions Ensure that the correct drum type is installed. Ensure that NVM loc. 751 -168 is set correctly Ensure that the correct drum type is installed. Ensure that NVM loc. 751 -168 is set correctly (80 for XC, XE, DMO).
Page 244 9-920 Toner Cartridge (Y) Empty 9-921 Toner Cartridge (M) Empty The Yellow Toner Cartridge is empty. This fault requires service only if the message appears The Yellow Toner Cartridge is empty. This fault requires service only if the message appears before the Toner Cartridge is depleted.
Page 245 9-922 Toner Cartridge (C) Empty 9-923 Toner Cartridge (K) Empty The Cyan Toner Cartridge is empty. This fault requires service only if the message appears The Black Toner Cartridge is empty. This fault requires service only if the message appears before the Toner Cartridge is depleted.
Page 246: Waste Toner Cartridge Full
9-924 Waste Toner Cartridge Full 9-925 Waste Toner Cartridge Not Set The Waste Toner Cartridge is full. The Waste Toner Cartridge was not installed correctly Initial Actions Initial Actions Replace the Waste Toner Cartridge. Check the Full Toner Sensor for contaminants. Ensure that the Waste Toner Cartridge is installed correctly.
Page 247 9-926 Drum Cartridge (K) End Of Life 9-927 Change Drum Cartridge (C) End Of Life The Drum Cartridge (K) needs to be replaced. The Drum Cartridge (C) needs to be replaced. Procedure Procedure Replace the Black Drum Cartridge (refer to Section 6, Machine Consumables).
Page 248 9-928 Drum Cartridge (M) End Of Life 9-929 Drum Cartridge (Y) End Of Life The Drum Cartridge (M) needs to be replaced. The Drum Cartridge (Y) needs to be replaced. Procedure Procedure Replace the Magenta Drum Cartridge (refer to Section 6, Machine Consumables).
Page 249: Black Drum Cartridge Not Detected
9-930 Black Drum Cartridge Not Detected 9-931 Cyan Drum Cartridge Not Detected The machine logic detected that Black Drum Cartridge is not installed. The machine logic detected that Cyan Drum Cartridge is not installed. Initial Actions Initial Actions • Ensure Black Drum Cartridge is installed correctly. •...
Page 250: Magenta Drum Cartridge Not Detected
9-932 Magenta Drum Cartridge Not Detected 9-933 Yellow Drum Cartridge Not Detected The machine logic detected that Magenta Drum Cartridge is not installed. The machine logic detected that the Yellow Drum Cartridge is not installed. Initial Actions Initial Actions • Ensure Magenta Drum Cartridge is installed correctly.
Page 251 Status Indicator RAPs Initial issue 09/03 9-932, 9-933 2-218 DC 3535/2240/1632, WC M24...
Page 252 10-110 Fuser Exit Switch On (Duplex) The Fuser Exit Switch did not energize. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the Fuser Exit Roll and check for wear. •...
Page 253 10-111 Fuser Exit Switch Off The Fuser Exit Switch did not de-energize. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the Fuser Exit Roll and check for wear. •...
Page 254 10-125 Duplex Wait Sensor On Press Stop. Check the circuit of the Inverter Reverse Clutch (Figure 5). Refer to the Paper did not arrive at the Duplex Wait Sensor within the specified period of time. OF 99-4 RAP for troubleshooting procedure. Initial Actions Press Stop.
Page 255 Figure 2 10-125 RAP Circuit Diagram - Duplex Wait Sensor Figure 3 10-125 RAP Circuit Diagram - Duplex Motor Status Indicator RAPs Initial issue 09/03 10-125 2-222 DC 3535/2240/1632, WC M24...
Page 256 Figure 4 10-125 RAP Circuit Diagram - Inverter Forward Clutch Figure 5 10-125 RAP Circuit Diagram - Inverter Reverse Clutch Initial issue Status Indicator RAPs 09/03 10-125 DC 3535/2240/1632, WC M24 2-223...
Page 257 10-348 Main Heater Over Heat NOTE: The voltage measurement mentioned in the next step must be made while the Fuser is warming up. The Front Thermistor detected an overheat condition. +2 - 3.5VDC is measured at P/J404-5 on the MCU PWB (Figure Initial Actions Replace the MCU PWB...
Page 258 10-349 Front Thermistor Open 10-350 Sub Heater Over Heat The machine logic detected an open circuit in the Front Thermistor. The Rear Thermistor detected an over heat condition. Initial Actions Initial Actions Turn off the power, remove the Fuser Assembly, and allow it to cool down. Turn off the power, remove the Fuser Assembly and allow it to cool down.
Page 259 Figure 2 10-350 RAP Circuit Diagram - Main Heater and Sub Heater Status Indicator RAPs Initial issue 09/03 10-350 2-226 DC 3535/2240/1632, WC M24...
Page 260 10-351 Rear Thermistor Open 10-352 Main Heater Warm Up The machine logic detected an open circuit in the Rear Thermistor. The temperature did not reach the READY temperature within the specified time. Initial Actions Initial Actions Turn off the power, remove the Fuser Assembly and allow it to cool down. Turn off the power, remove the Fuser Assembly and allow it to cool down.
Page 261 Figure 1 10-352 RAP Circuit Diagram - Front Thermistor Figure 2 10-352 RAP Circuit Diagram - Main Heater and Sub Heater Status Indicator RAPs Initial issue 09/03 10-352 2-228 DC 3535/2240/1632, WC M24...
Page 262 10-353 Main Heater On Time The Main Heater remained on for more than the specified time. Initial Actions Turn off the power, remove the Fuser Assembly, and allow it to cool down. Procedure Measure the resistance between P600-4 and P600-6 on the Fuser Assembly (Figure 1).
Page 263 Figure 2 10-353 RAP Circuit Diagram - Main Heater and Sub Heater Status Indicator RAPs Initial issue 09/03 10-353 2-230 DC 3535/2240/1632, WC M24...
Page 264 10-354 Sub Heater Warm Up The temperature did not reach the READY temperature. Initial Actions Turn off the power, remove the Fuser Assembly, and allow it to cool down. Procedure NOTE: If this fault is declared 3 times in succession, print and copy mode will be disabled. In order to clear this condition, reset NVM location 744-003 to 0.
Page 265 Figure 2 10-354 RAP Circuit Diagram - Main Heater and Sub Heater Status Indicator RAPs Initial issue 09/03 10-354 2-232 DC 3535/2240/1632, WC M24...
Page 266 10-356 Sub Heater On Time The Sub Heater remained on for more than the specified time. Initial Actions Turn off the power, remove the Fuser Assembly, and allow it to cool down. Procedure Measure the resistance between P600-7 and P600-9 on the Fuser Assembly (Figure 1).
Page 267 Figure 2 10-356 RAP Circuit Diagram - Main Heater and Sub Heater Status Indicator RAPs Initial issue 09/03 10-356 2-234 DC 3535/2240/1632, WC M24...
Page 268 10-398 Fan Lock The machine is a DC 3535. The machine logic detected a failure of the Fuser Fan, LVPS Fan or the Rear Fan. There is +24 VDC from P/J214 pin 1 to pin 4. Procedure Enter dC330 [004-050]. Press Start. The Fuser Fan 8.1) revolves at high speed.
Page 269 Figure 1 10-398 RAP Circuit Diagram - Fuser Fan Figure 3 10-398 RAP Circuit Diagram - DC 3535 Rear Fan Figure 4 10-398 RAP Circuit Diagram - DC 2240/1632 LVPS Fan Figure 2 10-398 RAP Circuit Diagram - DC 2240/1632 Rear Fan Status Indicator RAPs Initial issue 09/03...
Page 270 10-420 Fuser Near End Of Life Replace the Fuser Assembly in X copies. Procedure The Fuser Assembly was replaced. Replace the Fuser Assembly 7.2) Run the dC135 [954-804]. The initial value is 0. Replace the MCU PWB 13.1). Ensure that the LIFE setting value is 100K, switch power off then on. If the problem continues, replace the MCU PWB 13.1).
Page 271 10-421 Fuser End Of Life Fuser at end of life. Procedure The Fuser Assembly was replaced. Replace the Fuser Assembly 7.2). Run the dC135 [954-804]. The initial value is 0. Replace the MCU PWB 13.1). Ensure that the LIFE setting value is 100K, switch power off then on. If the problem continues, replace the MCU PWB 13.1).
Page 272 12-100 H Transport Entrance Sensor On • If the problem persists, replace the Finisher PWB 17.13) (Figure The H Transport Entrance Sensor does not detect paper after the Registration Clutch (in IOT) Entrance energized. Gate In Sensor Solenoid Initial Actions •...
Page 273 Figure 4 12-100 RAP Circuit Diagram - Finisher Drive Motor Figure 5 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-100 2-240 DC 3535/2240/1632, WC M24...
Page 274 12-102 H Transport Entrance Sensor Off • If the problem persists, replace the Finisher PWB 17.13). Paper did not deactuate the H Transport Entrance Sensor. Entrance Sensor Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. •...
Page 275 Figure 3 12-102 RAP Circuit Diagram - Finisher Drive Motor Status Indicator RAPs Initial issue 09/03 12-102 2-242 DC 3535/2240/1632, WC M24...
Page 276 12-104 H Transport Exit Sensor On Entrance Interlock The H Transport Exit Sensor did not detect paper within the specific time after the H Transport Sensor Sensor Entrance Sensor has detected the paper. (The specified time differs depending on the paper size.) Initial Actions •...
Page 277 Figure 3 12-104 RAP Circuit Diagram - Finisher Drive Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-104 2-244 DC 3535/2240/1632, WC M24...
Page 278 12-106 H Transport Exit Sensor Off Press Stop. • Ensure that the connectors shown in the circuit diagrams (Figure Figure Figure Paper did not deactuate the H Transport Exit Sensor. Figure 5) are securely connected and that the wires are not damaged. •...
Page 279 Figure 6 Finisher PWB Figure 3 12-106 RAP Circuit Diagram - Finisher Drive Motor Figure 4 12-106 RAP Circuit Diagram - Decurler Cam Home Sensor Figure 5 12-106 RAP Circuit Diagram - Decurler Cam Clutch Status Indicator RAPs Initial issue 09/03 12-106 2-246...
Page 280 12-120 Compiler Entrance Sensor On The Compiler Entrance Sensor did not detect paper. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the H Transport Belt and check for wear. •...
Page 281 12-122 Compiler Entrance Sensor Off Paper does not deactuate the Compiler Entrance Sensor. Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the H Transport Belt and check for wear. Procedure Make a copy and observe paper in the Compiler Tray.
Page 282 12-170 Set Eject Compiler The Compiler Paper Sensor did not deactuate after the Eject Motor energized. Paper Sensor Initial Actions • Check condition and specification of the paper supply. • Check for obstructions in the paper feed path. • Clean the Eject Roll and Eject Pinch Roll and check for wear. Procedure Enter dC330...
Page 283 Figure 3 12-170 RAP Circuit Diagram - Eject Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-170 2-250 DC 3535/2240/1632, WC M24...
Page 284 12-241 Staple Move Sensor On Staple Front • The Staple Sensor did not turn on after the Stapler moved to the Staple Position. Corner Sensor • The Staple Sensor did not actuate after the Stapler is in position. Initial Actions •...
Page 285 Figure 3 12-241 RAP Circuit Diagram - Staple Move Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-241 2-252 DC 3535/2240/1632, WC M24...
Page 286 12-242 Staple Move Sensor Off Staple Front • The Staple Move Sensor did not turn off after the move to the Staple Position started. Corner Sensor • The Staple Move Sensor turned off after Staple Position has been fixed. • The Staple Move Sensor did not turn off after it turned on when paper passed through the 1st position of the Dual Staple when moving to the Rear Staple Position.
Page 287 Figure 3 12-242 RAP Circuit Diagram - Staple Move Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-242 2-254 DC 3535/2240/1632, WC M24...
Page 288 12-244 Staple Home Sensor Stapler The Staple Head Home Sensor did not actuate after the Stapler Motor energized to open the Assembly Stapler. Procedure Enter dC330 [012-207] and press Start. Turn the Staple Motor Gear manually to actuate the Staple Head Home Sensor. The display changes. +5 VDC is measured at Stapler Assembly between P/J886-5 and P/J886-1.
Page 289 Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-244 2-256 DC 3535/2240/1632, WC M24...
Page 290 12-252 Front Tamper Front Tamper Motor Compiler Front • With the Front Tamper Home Sensor off the Front Tamper Home Sensor did not turn on Connection Tamper Paper after move to the Front Tamper Home position began. Sensor Home • With the Front Tamper Home Sensor on, the Front Tamper Sensor did not turn off when Sensor the Front Tamper Home Sensor deactuates.
Page 291 Figure 3 12-252 RAP Circuit Diagram - Front Tamper Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-252 2-258 DC 3535/2240/1632, WC M24...
Page 292 12-253 Rear Tamper Front Tamper Motor Compiler Front • With the Rear Tamper Home Sensor off The Rear Tamper Home Sensor did not turn on Connection Tamper Paper within 800ms after move to the Rear Tamper Home position has begun. Sensor Home •...
Page 293 Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-253 2-260 DC 3535/2240/1632, WC M24...
Page 294 12-254 Stacker Tray Stack • The Stack Height Sensor did not detect that the tray went down after the Stacker Tray Height lowered at initialization. Sensor • The Stack Height Sensor did not detect that the tray went up after the Stacker Motor was energized.
Page 295 Figure 3 12-254 RAP Circuit Diagram - Stacker Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-254 2-262 DC 3535/2240/1632, WC M24...
Page 296 12-255 Stacker Tray Upper Limit Stack Upper • The system detected that the Stacker Tray Upper Limit Sensor was turned on after the Height Limit Stacker Tray had begun lifting up. Sensor Sensor • The system detected that the Stacker Tray Upper Limit Sensor remained on when lower- ing down of the Stacker Tray has completed.
Page 297 Figure 5 Finisher PWB Figure 3 12-255 RAP Circuit Diagram - Stack Height Sensor Figure 4 12-255 RAP Circuit Diagram - Stacker Motor Status Indicator RAPs Initial issue 09/03 12-255 2-264 DC 3535/2240/1632, WC M24...
Page 298 12-256 Staple Front Corner Sensor On Staple Front • The Stapler Front Corner Sensor does not turn on within 2 sec. after starting to move to Corner Sensor Front Corner. • The Stapler Front Corner Sensor remained on when starting to move to Front Corner. Initial Actions •...
Page 299 Figure 3 12-256 RAP Circuit Diagram - Stapler Move Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-256 2-266 DC 3535/2240/1632, WC M24...
Page 300 12-257 Staple Front Corner Sensor Off Staple Front • The Staple Front Corner Sensor does not turn off after the move from Front Corner has Corner Sensor completed. • The Staple Front Corner Sensor does not turn off after starting to move from Front Corner. Initial Actions •...
Page 301 Figure 3 12-257 RAP Circuit Diagram - Staple Move Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-257 2-268 DC 3535/2240/1632, WC M24...
Page 302 12-260 Eject Clamp Home Sensor On Eject Clamp Home Sensor The Eject Clamp Home Sensor does not turn on after the Eject Clamp up started. Initial Actions • Check for obstructions in the Clamp area. Procedure Remove the Rear Cover 17.5) and the Eject Clamp Home Sensor bracket 17.8) (leave sensor connected).
Page 303 Figure 3 12-260 RAP Circuit Diagram - Eject Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-260 2-270 DC 3535/2240/1632, WC M24...
Page 304: Eject Clamp Home Sensor Off
12-262 Eject Clamp Home Sensor Off The Eject Clamp Home Sensor does not turn off within 200ms after the Eject Clamp DOWN Eject Clamp Home Sensor has started. Procedure Remove the Rear Cover 17.5) and the Eject Clamp Home Sensor bracket 17.8) (leave sensor connected).
Page 305 Figure 3 12-262 RAP Circuit Diagram - Eject Motor Figure 4 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-262 2-272 DC 3535/2240/1632, WC M24...
Page 306: Decurler
12-267 Decurler Decurler Cam Clutch The Decurler Cam Home Sensor did not actuate after the Decurler Cam Clutch energized. Procedure Compiler Entrance Remove the Rear Cover 17.5). Enter dC330 [012-217] and press Start. Actuate the Sensor Decurler Decurler Cam Home Sensor 17.8) (Figure 1).
Page 307 Figure 4 12-267 RAP Circuit Diagram - Finisher Drive Motor Figure 5 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-267 2-274 DC 3535/2240/1632, WC M24...
Page 308: Set Clamp
12-281 Set Clamp • Replace the Set Clamp Home Sensor 17.8). • If the problem persists, replace the Finisher PWB 17.13) (Figure The Set Clamp Home Sensor does not actuate after the Set Clamp started operation. Eject Clamp Home Sensor Procedure Clamp Remove the Rear Cover...
Page 309 Figure 4 12-281 RAP Circuit Diagram - Eject Motor Figure 5 Finisher PWB Status Indicator RAPs Initial issue 09/03 12-281 2-276 DC 3535/2240/1632, WC M24...
Page 310: Top Cover Interlock
12-301 Top Cover Interlock The Finisher Top Cover Interlock is open. Procedure Cheat the Top Cover Interlock Switch (Figure 1). 12-301 is cleared. Disconnect P/J851 on the Finisher PWB. +5 VDC is measured between the Finisher PWB P/J851-1 and GND (Figure Replace the Finisher PWB 17.13)
Page 311: Front Door Interlock Open
12-302 Front Door Interlock Open The Finisher Front Door Interlock is open. Procedure Cheat the Front Door Interlock Switch (Figure 1). 012-302 is cleared. Disconnect P/J851 on the Finisher PWB. +5 VDC is measured between the Finisher PWB P/J851-3 and ground (Figure Replace the Finisher PWB 17.13)
Page 312: H Transport Interlock Open
12-303 H Transport Interlock Open The H Transport Interlock Sensor detected open. Procedure Block the H Transport Interlock Sensor with a sheet of paper (Figure 1). 012-303 is cleared. +5 VDC is measured between the H Transport Interlock Sensor P/J853-1 and -3 (Figure Disconnect Finisher PWB P/J845.
Page 313: Docking Interlock Open
12-305 Docking Interlock Open Top Cover The Docking Interlock is open. Interlock Switch Procedure Block the Docking Interlock Sensor with a sheet of paper (Figure 1). 012-305 is cleared. +5 VDC is measured between the Docking Interlock Sensor P/J866-1 and -3 (Figure Front Door Interlock...
Page 314 Figure 3 Finisher PWB Initial issue Status Indicator RAPs 09/03 12-305 DC 3535/2240/1632, WC M24 2-281...
Page 315: Finisher Communication
12-350 Finisher Communication Communication cannot be established between the MCU PWB and the Finisher PWB. Procedure Switch the power off then on. CR7 on the Finisher PWB is lit. +24 VDC is measured between P/J844-2 on the Finisher PWB and ground. Check the +24VDC circuit to the Finisher PWB P/J844 by referring to the Finisher...
Page 316: Staple Mode Logic
12-399 Staple Mode Logic Stapling cannot be selected for the size of paper in the tray. Procedure Job can be reprogrammed with different staple setting or paper size. Redesign Job. Reprogram job. Initial issue Status Indicator RAPs 09/03 12-399 DC 3535/2240/1632, WC M24 2-283...
Page 317: Power On H Transport Entrance Sensor
12-901 Power On H Transport Entrance Sensor The H Transport Entrance Sensor detected a paper at power on, when all the interlock were closed, or at initialization. Procedure Enter dC330 [012-103] and press Start. Actuate the H Transport Entrance Sensor (Figure The display changes.
Page 318: Power On H Transport Exit Sensor
12-902 Power On H Transport Exit Sensor The H Transport Exit Sensor detected a paper at power on, when all the Interlock were closed, or at initialization. Procedure Enter dC330 [012-104] and press Start. Actuate the H Transport Exit Sensor (Figure 1).
Page 319: Power On Compiler Entrance Sensor
12-903 Power On Compiler Entrance Sensor The Compiler Entrance Sensor detected a paper at power on, when all the Interlocks are closed, or at initialization. Procedure Enter dC330 [012-101] and press Start. Actuate the Compiler Entrance Sensor (Figure The display changes. Disconnect P/J850 from Finisher Control PWB.
Page 320: Power On Compiler Paper Sensor
12-904 Power On Compiler Paper Sensor • The Compiler Paper Sensor continues to detect paper when the paper was output auto- matically due to the power on initialization. • The Compiler Paper Sensor detected paper with no history of paper output to the Com- piler Tray when all the interlocks were closed.
Page 321: Staple Feed Ready
12-910 Staple Feed Ready Switch the power off. Remove the Stapler Assembly (REP 12.11). Rotate the Staple Motor Gear manually. The staple needles fed. • At the staple preparation operation at initialization, the Staple Ready Sensor does not go to ready (L) status after 13 ready attempts. Replace the Stapler Assembly 17.9).
Page 322 Figure 3 Finisher PWB Initial issue Status Indicator RAPs 09/03 12-910 DC 3535/2240/1632, WC M24 2-289...
Page 323: Stacker Lower Safety Warning
12-911 Stacker Lower Safety Warning The Height Alignment was not successful during Stacker Tray lowering while stacking. Initial Actions Check the Stack Height Sensor Actuator for disengagement, bending, obstruction and break- (Figure Procedure Remove paper from Stacker Tray. The problem continues. Return to Service Call Procedures.
Page 324: Stacker Tray Staple Set
12-914 Stacker Tray Staple Set The Staple Set count of the Stacker Tray exceeded 50 sets at the Staple Set Eject operation. Initial Actions Check the actuator of the Stacker Paper Sensor for smooth operation (Figure Procedure Remove the Stapled Sets. The problem continues. Return to Service Call Procedures.
Page 325: Stapling
12-916 Stapling The Staple Head Home Sensor turned on by the open operation while the Sensor failed to turn on (stapling was not available due to an error) after the Staple Head began to close. Procedure Position paper in stapler. Enter dC330 [012-020] and press Start.
Page 326 Figure 3 Finisher PWB Initial issue Status Indicator RAPs 09/03 12-916 DC 3535/2240/1632, WC M24 2-293...
Page 327: Stacker Tray Full Stack
12-960 Stacker Tray Full Stack NOTE: The large white Stacker Drive Pulley can be pulled out to release the Stacker Drives to free the Stacker Tray (REP 12.20). • The system detected small size paper full during the Stacker Tray Height Adjustment operation during lowering.
Page 328 Figure 3 12-960 RAP Circuit Diagram - Stack B Sensor Figure 6 Finisher PWB Figure 4 12-960 RAP Circuit Diagram - Stacker Paper Sensor Figure 5 12-960 RAP Circuit Diagram - Stacker Motor Initial issue Status Indicator RAPs 09/03 12-960 DC 3535/2240/1632, WC M24 2-295...
Page 329: Mix Full Stack
12-961 Mix Full Stack NOTE: The large white Stacker Drive Pulley can be pulled out to release the Stacker Drives to free the Stacker Tray (REP 12.20). • Compared to the maximum paper size that was loaded at the previous job, the paper size (either feed direction or width direction) of the next job is bigger.
Page 330 Figure 3 12-961 RAP Circuit Diagram - Stack B Sensor Figure 6 Finisher PWB Figure 4 12-961 RAP Circuit Diagram - Stacker Paper Sensor Figure 5 12-961 RAP Circuit Diagram - Stacker Motor Initial issue Status Indicator RAPs 09/03 12-961 DC 3535/2240/1632, WC M24 2-297...
Page 331: Staple Near Empty
12-965 Staple Near Empty • The Low Staple Switch detected Low Staple at Power On and Interlock Close. • The Low Staple Switch detected Low Staple at Staple Head Close. Procedure Install a new Staple Cartridge loaded with staples. +5VDC measured between the Finisher PWB P/J852-4 and ground (Figure Replace the Finisher PWB...
Page 332: Scratch Sheet Compile
12-966 Scratch Sheet Compile Paper is output to the compiler that is not part of a print or copy job. Procedure Clear the sheets in the Stacker Tray. The problem continues. Return to service call procedures. Rerun the job. If the problem continues, replace the Finisher PWB 17.13).
Page 333: Iot Top Tray Full
12-969 IOT Top Tray Full The Top Tray Full Sensor has detected full status for 10 sec. Procedure Enter dC330 [012-215] and press Start. Position some paper near the Top Tray Full Sensor (Figure 1), then move the paper away. The display changes. Press Stop.
Page 334: X Hard Failure
15-362 X Hard Failure 15-367 X PIO Failure Communication Failure. Communication Failure. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures. Check the connectors on the IIT/IPS PWB 18.3).
Page 335: X Pio Initialization Failure 1
15-370 X PIO Initialization Failure 1 15-371 X PIO Initialization Failure 2 Communication Failure. Communication Failure. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures.
Page 336: X Pio Initialization Failure 3
15-372 X PIO Initialization Failure 3 15-375 X PIO Before Scan Failure Communication Failure. Communication Failure. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures.
Page 337: X Pio Non-Match Failure 1
15-376 X PIO Non-match Failure 1 15-377 X PIO Non-match Failure 2 Communication Failure. Communication Failure. Procedure Procedure Switch the power off then on. The problem continues. Switch the power off then on. The problem continues. Return to Service Call Procedures. Return to Service Call Procedures.
Page 338: Ccd Agc
15-380 CCD AGC Automatic Gain Control (AGC) for CCD Channel 1 red failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Switch the power off, then on. The fault code is still present. Intermittent faults can be caused by condensation on the optics components.
Page 339 Figure 3 15-380 RAP Circuit Diagram - CCD Status Indicator RAPs Initial issue 09/03 15-380 2-306 DC 3535/2240/1632, WC M24...
Page 340: Ccd Agc
15-381 CCD AGC Automatic Gain Control (AGC) for CCD Channel 2 red failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371.
Page 341 Figure 3 15-381 RAP Circuit Diagram - CCD Status Indicator RAPs Initial issue 09/03 15-381 2-308 DC 3535/2240/1632, WC M24...
Page 342: Ccd Agc
15-382 CCD AGC Automatic Gain Control (AGC) for CCD Channel 3 green failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 343 Figure 3 15-382 RAP Circuit Diagram - CCD Status Indicator RAPs Initial issue 09/03 15-382 2-310 DC 3535/2240/1632, WC M24...
Page 344: Ccd Agc
15-383 CCD AGC Automatic Gain Control (AGC) for CCD Channel 4 green failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 345 Figure 3 15-383 RAP Circuit Diagram - CCD Status Indicator RAPs Initial issue 09/03 15-383 2-312 DC 3535/2240/1632, WC M24...
Page 346: Ccd Agc
15-384 CCD AGC Automatic Gain Control (AGC) for CCD Channel 5 blue failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 347 Figure 3 15-384 RAP Circuit Diagram - CCD Status Indicator RAPs Initial issue 09/03 15-384 2-314 DC 3535/2240/1632, WC M24...
Page 348: Ccd Agc
15-385 CCD AGC Automatic Gain Control (AGC) for CCD Channel 6 blue failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 349 Figure 3 15-385 RAP Circuit Diagram - CCD Status Indicator RAPs Initial issue 09/03 15-385 2-316 DC 3535/2240/1632, WC M24...
Page 350: Ccd Aoc1
15-386 CCD AOC1 Automatic Offset Control (AOC) for CCD Channel 1 failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 351: Ccd Aoc2
15-387 CCD AOC2 Automatic Offset Control (AOC) for CCD Channel 21 failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 352: Ccd Aoc3
15-388 CCD AOC3 Automatic Offset Control (AOC) for CCD Channel 3 failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 353: Ccd Aoc4
15-389 CCD AOC4 Automatic Offset Control (AOC) for CCD Channel 4 failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 354: Ccd Aoc5
15-390 CCD AOC5 Automatic Offset Control (AOC) for CCD Channel 5 failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 355: Ccd Aoc6
15-391 CCD AOC6 Automatic Offset Control (AOC) for CCD Channel 6 failed. Initial Actions • Verify that the Platen Glass is installed correctly (REP 6.2). • Verify that NVM location 715-400 = 1 Procedure Enter dC330 [6-002] and press Start. The Exposure Lamp illuminates. Go to the 6-371 RAP.
Page 356: X Detail Failure
15-790 X Detail Failure Communication Failure. Procedure Switch the power off then on. The problem continues. Return to Service Call Procedures. Check the connectors on the IIT/IPS PWB 18.3). If the check is OK, replace the IIT/IPS 18.3) Initial issue Status Indicator RAPs 09/03 15-790...
Page 357 Status Indicator RAPs Initial issue 09/03 15-790 2-324 DC 3535/2240/1632, WC M24...
Page 358: Scanner
16-311 Scanner 16-315 IIT Interface Scanner not detected during power up. IIT interface error. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Check connections between Scanner and IOT.
Page 359: Page Memory
16-316 Page Memory 16-317 Page Memory Page memory not detected. Page Memory error. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Check installation of Page Memory of the Scanner.
Page 360: Optional Page Memory
16-318 Optional Page Memory 16-361 IOT/ESS Communication Failure 1 (ExtPrt) Optional page memory error. Incorrect parameter set Procedure Initial Actions Switch power off then on. The problem continues. Switch the power off, then on. If the problem continues, check the connections at the MCU PWB and the I/F PWB.
Page 361 16-362 IOT/ESS Communication Failure 2 (ExtPrt) 16-363 IOT/ESS Communication Failure 3 (ExtPrt) ACK not received after 2 resends because the sequence number of the message packet is ACK not received after 2 resends because the packet number of the message packet is incor- incorrect.
Page 362 16-364 IOT/ESS Communication Failure 4 (ExtPrt) 16-365 IOT/ESS Communication Failure 5 (ExtPrt) ACK not received after 2 resends because the message length of the message packet is incor- ACK not received after 2 resends because the checksum of the message packet is incorrect. rect.
Page 363 16-366 IOT/ESS Communication Failure 6 (ExtPrt) 16-367 IOT/ESS Communication Failure 7 (ExtPrt) ACK not received after 2 resends because a parity error was declared by the IOT hardware. ACK not received after 2 resends because a parity error was declared by the IOT hardware. Initial Actions Initial Actions Switch the power off, then on.
Page 364 16-368 IOT/ESS Communication Failure 8 (ExtPrt) 16-369 IOT/ESS Communication Failure 9 (ExtPrt) ACK not received after 2 resends because an overrun error was declared by the IOT hard- ACK not received after 2 resends because a receive abort signal is detected after header rec- ware.
Page 365 16-371 DFE/ESS Communication Failure 1 16-372 DFE/ESS Communication Failure 2 Incorrect parameter set ACK not received after 2 resends because the sequence number of the message packet is incorrect. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU PWB and the I/F PWB.
Page 366 16-373 DFE/ESS Communication Failure 3 16-374 DFE/ESS Communication Failure 4 ACK not received after 2 resends because the packet number of the message packet is incor- ACK not received after 2 resends because the message length of the message packet is incor- rect.
Page 367 16-375 DFE/ESS Communication Failure 5 16-376 DFE/ESS Communication Failure 6 ACK not received after 2 resends because the checksum of the message packet is incorrect. ACK not received after 2 resends because a parity error was declared by the IOT hardware. Initial Actions Initial Actions Switch the power off, then on.
Page 368 16-377 DFE/ESS Communication Failure 7 16-378 DFE/ESS Communication Failure 8 ACK not received after 2 resends because a framing error was declared by the IOT hardware. ACK not received after 2 resends because an overrun error was declared by the IOT hard- ware.
Page 369 16-379 DFE/ESS Communication Failure 9 16-380 DFE/ESS Communication Failure 10 ACK not received after 2 resends because an overrun error was declared by the IOT hard- NAK-generated sequence number error. ware. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU Switch the power off, then on.
Page 370 16-380 DFE/ESS Communication Failure 10 16-381 DFE/ESS Communication Failure 11 NAK-generated sequence number error. NAK-generated packet number error. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU Switch the power off, then on. If the problem continues, check the connections at the MCU PWB and the I/F PWB.
Page 371 16-382 DFE/ESS Communication Failure 12 16-383 DFE/ESS Communication Failure 13 NAK-generated message length error. NAK-generated checksum error. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU Switch the power off, then on. If the problem continues, check the connections at the MCU PWB and the I/F PWB.
Page 372 16-384 DFE/ESS Communication Failure 14 16-385 DFE/ESS Communication Failure 15 NAK-generated parity error. NAK-generated framing error. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU Switch the power off, then on. If the problem continues, check the connections at the MCU PWB and the I/F PWB.
Page 373 16-386 DFE/ESS Communication Failure 16 16-387 DFE/ESS Communication Failure 17 NAK-generated framing error. NAK-generated receive abort error. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU Switch the power off, then on. If the problem continues, check the connections at the MCU PWB and the I/F PWB.
Page 374 16-389 DFE/ESS Communication Failure 19 16-390 DFE/ESS Communication Failure 20 NAK-generated packet number error. Initialization request from DFE not received within the allotted time. Initial Actions Initial Actions Switch the power off, then on. If the problem continues, check the connections at the MCU Switch the power off, then on.
Page 375: Smb Host Name
16-399 DFE Not Detected 16-450 SMB Host Name External controller is not connected or is not functioning. PC of the same host name is duplicated on a network. Procedure Procedure Switch the power off, then on. If the problem continues, check the connections at the MCU Switch power off then on.
Page 376: Ip Address Duplicated
16-452 IP Address Duplicated 16-453 IP Address Acquisition PC of the same IP address exists on a network. The IP address failed to be granted from the DHCP server. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 377: Dynamic Dns Update
16-454 Dynamic DNS Update 16-460 Full Status Detected Dynamic DNS update failed. Full Status Detected at HDD Access. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 378 16-590 Read Error (Partition A) 16-591 Read Error (Partition B) A verify error occurred in the HDD partition A at PC-Diag operation from PWS. A verify error occurred in the HDD partition B at PC-Diag operation from PWS. Procedure Procedure Switch power off then on.
Page 379 16-592 Read Error (Partition C) 16-593 Read Error (Partition D) A verify error occurred in the HDD partition C at PC-Diag operation from PWS. A verify error occurred in the HDD partition D at PC-Diag operation from PWS. Procedure Procedure Switch power off then on.
Page 380 16-594 Read Error (Partition E) 16-595 Read Error (Partition H) A verify error occurred in the HDD partition E at PC-Diag operation from PWS. A verify error occurred in the HDD partition H at PC-Diag operation from PWS. Procedure Procedure Switch power off then on.
Page 381 16-701 PLW Memory 16-702 PLW Memory An insufficient memory is detected while using the ART EX. System detected insufficient buffer for the print page that cannot be compressed. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 382: Security Box
16-703 E-mail To Invalid Box 16-704 Security Box System detected an unopened or invalid Mailbox and aborted a job when receiving an Email. The system detected that a Mailbox was full (it exceeded the maximum number of documents per Box) and aborted a job. Full status was detected at access and a job was aborted. Procedure Procedure Switch power off then on.
Page 383: Security Storage Without Hd
16-705 Security Storage without HD 16-706 Maximum User Number Registry for Secure Print has failed because Security Storage cannot be done due to no HDD The system detected that a job exceeded the maximum number of users for Secure and Proof available.
Page 384: Plw Command
16-709 PLW Command 16-716 Spool TIFF Data An ART EX Command error has occurred during PLW processing. Unable to spool TIFF files because disk capacity is exceeded. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 385: Other Errors
16-721 Other Errors 16-726 Decomposer Auto Judgement An error occurred during printing that is not defined. Cannot switch decomposer; a print Language auto judgement error occurred. Procedure Auto Judgement Error Switch power off then on. The problem continues. Procedure Return to service call procedures. Switch power off then on.
Page 386: Tiff Data
16-728 TIFF Data 16-729 TIFF Data The data contains a Tag that is not set in the Image File Expansion Library. The specified settings exceed the upper limit of the valid number of colors and pixels. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 387: Art Command
16-730 ART Command 16-731 TIFF Data ART IV Command Invalid. Invalid TIFF Data. The TIFF data is broken or cut halfway. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 388: Job Template
16-735 Job Template 16-737 Server Read The system tried to output the Job Template List while the Job Template was being updated. Read error from the Job Template Pool Server Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 389: Job Template Path
16-739 Job Template Path 16-740 Job Template Login The specified path of the Job Template Pool Server cannot be found. Job Template Server Login Error. Cannot log in to the Job Template Pool Server. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 390: Job Template Connection
16-741 Job Template Connection 16-742 HDD File Cannot connect to the Job Template Pool Server. File system was full when the Job Template was stored into the local HDD. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 391: Job Template Installation
16-743 Job Template Installation 16-744 Job Template Address Job template pool server installation error or job template pool server setting failure The Job Template Pool Server address cannot be solved (Response to the DNS library error) Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 392: Job Template Definition
16-745 Job Template Definition 16-748 HDD Full The Job Template Pool Server address cannot be solved (The DNS address is not set) Full status was detected at HDD access and a job was aborted. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 393: Xjcl Syntax
16-749 XJCL Syntax 16-757 Auditron User Syntax error of the JCL command was detected. Invalid Auditron User Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 394: Auditron Function
16-758 Auditron Function 16-759 Auditron Limit An auditron function is disabled. Auditron reached limit. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Consult the account administrator to add a right.
Page 395: Decomposer
16-760 Decomposer 16-761 FIFO Error during decompose processing. Image Enlargement Error, FIFO EMPTY Error. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Print in fast print mode.
Page 396: Decomposer
16-762 Decomposer 16-763 Patch The print language is not installed or an unsupported function (print language, print utility.) was Original patch does not exist. required. The Decomposer specified with PJL or Auto SW is not installed. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 397: Server Transmission
16-764 Server Transmission 16-765 Server Storage SMTP Server Connection Error, result code: 421/451 SMTP Server HD Full, Result code: 452 Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 398: Server Storage
16-766 Server Storage 16-767 Mailbox SMTP Server File System has a problem, result code: 552. Mailbox not found, or no access. E-mail destination address Incorrect, result code: 550/551. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 399: Mail From Command
16-768 Mail From Command 16-769 DSN Unsupported Mail From Command, Sending Address Incorrect, Login Error. SMTP Server Not Applicable to DSN Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 400: Template Processing
16-770 Template Processing 16-771 Scan Data Repository The system aborted a job due to insufficient HDD capacity at Job Template processing. The Scanned Data Repository Address cannot be solved. DNS Address is not set. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 401: Scan Data Repository
16-772 Scan Data Repository 16-773 IP Address The Scan Data Repository address cannot be solved (Response to the DNS library error) Self-machine IP address invalid, DHCP Lease Expired. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 402: Hdd Compression
16-774 HDD Compression 16-775 HDD Capacity HDD Full has occurred when the S-Formatter did the compression type conversion of the JBIG Image Conversion Error. Insufficient HDD capacity is detected during image conversion pro- compressed images into the MH system (partition #1). cess by S-Formatter.
Page 403: Image Conversion
16-776 Image Conversion 16-777 HDD Access An error has occurred due to other causes than HDD Access during image conversion process The HDD Access Error has occurred during image conversion process by S-Formatter. by S-Formatter. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 404: Hdd Capacity
16-778 HDD Capacity 16-779 Scan Image Conversion The insufficient HDD capacity was detected during scanned image conversion process by I- An error has occurred due to other causes than HDD Access during scanned image conver- Formatter. sion process by I-Formatter. Procedure Procedure Switch power off then on.
Page 405: Hdd Access
16-780 HDD Access 16-781 Scan Server The HDD Access Error has occurred during scanned image conversion process by I-Format- Net Connection Error during Scanning. Connection to the Server cannot be established during ter. Scan to Server file transfer operation. Procedure Procedure Switch power off then on.
Page 406: Scan Server Login
16-782 Scan Server Login 16-783 Server Path Server Login Error during Scanning. Cannot log in to the Server during Scan to Server file Server Path Error at Scanning. The specified path cannot be found at Scan to Server file trans- transfer operation.
Page 407: Server Write
16-784 Server Write 16-785 Server HDD Full Write Error at Scanning. The Server cannot be written to at the Scan to Server file transfer. Server File Full at Scanning. The Server File System became full during the Scan to Server file transfer.
Page 408: Hdd Scan Write
16-786 HDD Scan Write 16-787 Job Template Syntax Internal HDD Write Error at Scanning. A temporary file cannot be written to the internal HDD at This is a syntax error in the Job Template during Scan to Server operation and limited to the the Scan to Server file transfer.
Page 409: Mailbox To Pc
16-788 Mailbox to PC 16-793 I/O HD Full Retrieval Failed at Scan to PC (via Web Browser. Procedure Switch power off then on. The problem continues. Procedure Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 410: Tray 1 Empty
16-950 Tray 1 Empty 16-951 Tray 2 Empty Tray 1 Empty Tray 2 Empty Procedure Procedure Switch power off then on. Add paper. The problem continues. Switch power off then on. Add paper. The problem continues. Return to service call procedures. Return to service call procedures.
Page 411: Tray 3 Empty
16-952 Tray 3 Empty 16-953 Tray 4 Empty Tray 3 Empty Tray 4 Empty Procedure Procedure Switch power off then on. Add paper. The problem continues. Switch power off then on. Add paper. The problem continues. Return to service call procedures. Return to service call procedures.
Page 412: Tray 5 Empty
16-954 Tray 5 Empty 16-958 Tray 5 Size Tray 5 Empty Tray 5 Size Mismatch Procedure Procedure Switch power off then on. Add paper. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 413: Tray 2 Size
16-959 Tray 1 Size 16-960 Tray 2 Size Tray 1 Size Mismatch Size Mismatch Tray 2 Size Mismatch Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 414: Tray 3 Size
16-961 Tray 3 Size 16-962 Tray 4 Size Tray 3 Size Mismatch Tray 4 Size Mismatch Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Load proper paper in the tray.
Page 415 16-965 ATS/APS No Paper 16-966 ATS/APS No Destination APS/ATS NG No Paper. ATS/APS No Destination, other than No Paper. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 416 16-981 Full HDD 16-982 Full HDD Full status was detected at HDD access. Full status was not cleared even during waiting for Full status was detected at HDD access. Full status was not cleared even during waiting for timing. One or more pages are already stored. timing.
Page 417 Status Indicator RAPs Initial issue 09/03 16-981, 16-982 2-384 DC 3535/2240/1632, WC M24...
Page 418 17-310 Network Controller Software Fail 17-941 Tray 1 not in position Fatal error in NC software. The Network Controller reports that Tray 1 is not in a ready condition. Procedure Procedure Refer to the Network Controller service documentation. Check that Tray 1 is closed, and that the paper guides are set correctly. If this does not resolve the problem, go to the 3-946 RAP.
Page 419 17-942 Tray 2 not in position 17-943 Tray 3 not in position The Network Controller reports that Tray 2 is not in a ready condition. The Network Controller reports that Tray 3 is not in a ready condition. Procedure Procedure Check that Tray 2 is closed, and that the paper guides are set correctly.
Page 420 17-944 Tray 4 not in position 17-946 Tray 1 Empty The Network Controller reports that Tray 1 is not in a ready condition. The Network Controller reports Tray 1 empty. Procedure Procedure Check that Tray 4 is closed, and that the paper guides are set correctly. If this does not resolve Load Tray 1.
Page 421 17-947 Tray 2 Empty 17-948 Tray 3 Empty The Network Controller reports Tray 2 empty. The Network Controller reports Tray 3 empty. Procedure Procedure Load Tray 2. If this does not resolve the problem, go to the 3-951 Load Tray 3. If this does not resolve the problem, go to the 3-952 Status Indicator RAPs Initial issue...
Page 422 17-949 Tray 4 Empty 17-950 Tray 5 Empty The Network Controller reports Tray 4 empty. The Network Controller reports Tray 5 empty. Procedure Procedure Load Tray 4. If this does not resolve the problem, go to the 3-953 Load Tray 5. If this does not resolve the problem, go to the 3-954 Initial issue Status Indicator RAPs...
Page 423 17-951 Tray 1 Size Mismatch 17-952 Tray 2 Size Mismatch The Network Controller reports that the paper detected in Tray 1 does not match the size des- The Network Controller reports that the paper detected in Tray 2 does not match the size des- ignated for the print job.
Page 424 17-953 Tray 3 Size Mismatch 17-954 Tray 4 Size Mismatch The Network Controller reports that the paper detected in Tray 3 does not match the size des- The Network Controller reports that the paper detected in Tray 3 does not match the size des- ignated for the print job.
Page 425 17-955 ATS/APS Mismatch 17-960 Tray 5 Size Mismatch The Network Controller reports that, in Auto Tray Select or Auto Paper Select, no paper of the The Network Controller reports that the paper in Tray 5 is different than the specified paper designated size could be located.
Page 426 17-961 Incorrect Transparency Type 17-963 Full Stack Incorrect type of transparency detected by the OHP sensor. The Network Controller reports that the Top Tray is full. Initial Actions Procedure • Ensure that only approved transparencies (no white strip) are used. Empty the Top Tray.
Page 427 17-965 Stacker Tray Full 17-966 Mix Full Stack The Network Controller reports that the Stacker Tray in the Finisher is full. The Network Control reports one of the following conditions: • Compared to the maximum paper size that was loaded at the previous job, the paper size Procedure (either feed direction or width direction) of the next job is bigger.
Page 428 17-967Staple Near Empty 17-968 Extra Sheet in Compiler The Network Controller reports one of the following conditions: Procedure • The Low Staple Switch detected Low Staple at Power On and Interlock Close. Go to the 12-966 RAP. • The Low Staple Switch detected Low Staple at Staple Head Close. Procedure Replace the Staple Cartridge.
Page 429 17-969Top Tray Full (Finisher) The Network Controller reports that the Top Tray Full Sensor in the H-Transport has detected that the IOT Top Tray is full, for longer than 10 sec. Procedure Empty the Top Tray. If the problem continues, go to the 12-969 RAP.
Page 430 20-211 Option Slot 1 Failure 20-212 Option Slot 2 Failure Board failure of option slot 1. Board failure of option slot 2. Procedure Procedure Switch power off then on. Switch power off then on. Initial issue Status Indicator RAPs 09/03 20-211, 20-212 DC 3535/2240/1632, WC M24 2-397...
Page 431 20-340 Fax Control Parameter Invalid 20-342 Fax PWB Failure Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-340, 20-342 2-398 DC 3535/2240/1632, WC M24...
Page 432 20-500 Dial Data Invalid 20-501 Invalid Extension Request Procedure A non-existing extension was dialed. Switch power off then on. Procedure Re-try the Fax job Switch power off then on. Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-500, 20-501 DC 3535/2240/1632, WC M24 2-399...
Page 433 20-502 Fax Parameter Error 20-503 Fax Parameter Error A required parameter (incoming call number, high layer consistency, ICM board specification) A non-supported (other than TEL, G2/G3, or G4) high layer consistency command is present in is not set. the calling request. Procedure Procedure Switch power off then on.
Page 434: Fax Memory Full
20-504 Fax Memory Full 20-505 Fax Memory Overrun Control Logic detects insufficient memory space for job. Control Logic detects working memory overflow during job. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 435 20-506 Unsupported Function at Destination 20-507 Password Check Error The recipient machine does not have remote sort copy function. Password check error or Mailbox number error. No reserved document for polling. Procedure Initial Actions Switch power off then on. Communication could not take place because the ID of the remote machine and the password specified are not correct.
Page 436 20-508 DTMF Protocol Error 20-509 DTMF Protocol Error Procedure-cancel signal is sent and communication is stopped. Command rejection signal is sent and communication is stopped. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 437 20-510 DTMF Protocol Error 20-511 No File Transfer Ability at Destination Command rejection signal is received and communication is stopped. File transfer function is not available at remote terminal. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs...
Page 438 20-512 Endless Loop Detected 20-513 Receive Command Error Infinite loop is detected in remote relay broadcast. Illegal command is received from remote terminal during remote maintenance. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 439 20-514 Requested Function Unsupported 20-515 Illegal Command Received Remote maintenance function requested by remote terminal is not available. DIS received from calling terminal. DSC received in spite of receiving incapacity. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs...
Page 440 20-519 Destination Overflow 20-520 Services Overflow Total requested number of destinations has exceeded the specified limit (full dial request has Control Logic detects that the total requested number of services has exceeded the specified exceeded 200 terminals). limit. Procedure Procedure Switch power off then on.
Page 441 20-522 No Line Available 20-523 Fax Service Disabled No connected line available for manual communication Operation is disabled; service cannot be accepted. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 442 20-524 Unable to Cancel Operation 20-525 Chain-Link Number Invalid Operation cannot be inhibited as applicable service is operating. Specified Chain-Link does not exist. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 443 20-526 Illegal Chain-Link Number 20-527 Dial Control Error Chain-Link value is out of scope. Dialing request overflow. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-526, 20-527...
Page 444 20-528 Cannot Perform Manual Send 20-529 No Printable Paper Size Manual communication was requested while dialing. The paper set during polled-data printing/receive print does not match original size. Procedure Procedure Switch power off then on. Select/load the correct paper Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 445 20-530 DTMF I/F Time-out 20-700 GCP Locked Operation was not conducted within specified time. • (Data task noRTC ACK); • G3 Dicep time-out before idle status; Procedure • Codec hang up. Switch power off then on. Procedure Switch power off then on. Re-try the Fax job Re-try the Fax job Hardware failure;...
Page 446: Software Reset
20-701 Software Reset 20-702 No destination specified Procedure Unable to initiate call without address specified. Switch power off then on. Procedure Re-try the Fax job Switch power off then on. Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-701, 20-702 DC 3535/2240/1632, WC M24 2-413...
Page 447 20-703 D Channel Link Disconnected 20-704 ISDN D Channel Data Link Error DL-link open display received, link disconnected from the network. • D channel link disconnected (DL-link open display received), TEI allocation error. • DISC command received in multi-frame setting/timer recovery status. Procedure •...
Page 448 20-705 ISDN Layer 1 Stopped-Power On 20-706 ISDN Layer 1 Stopped-Power Off ISDN layer 1 deactivated, power supply on. ISDN layer 1 deactivated, power supply off. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 449 20-707 FRMR Received 20-708 Illegal Frame Received N(R) FRMR received. Frame received with N(R) error. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-707, 20-708 2-416...
Page 450 20-709 Illegal Frame Received 20-710 DL Link Establishment Received Illegal frame received. DL-Link establish display received (Link set from the network). DM of F=1 received while wait- ing for Link setting/re-setting. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue...
Page 451 20-711 Wait Data Link Establishment Time-out 20-712 Internal Error (Interrupt) Time-out during wait status for link establishment; Primitive transmission error (internal interrupt error). Link setting failure; T.200 time-out has occurred N.200 times during wait status of link setting/ Procedure re-setting. Switch power off then on.
Page 452 20-713 Wait Call Process Time-out 20-714 Wait Release Time-out Time-out during wait for calling acceptance (T303 2nd time). Time-out during wait for line release (T305). Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 453 20-715 Wait Release Complete Time-out 20-716 Connection Time-out Time-out during wait for line release completion (T308 2nd time). Time-out during wait for call response (T313). Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue...
Page 454 20-717 Resume Time-out 20-718 Normal Disconnection Time-out during wait for restart (T318). Disconnection is recovered on receiving status display; Procedure normal disconnection. Switch power off then on. Procedure Re-try the Fax job Switch power off then on. Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 455 20-719 No Channel Available 20-720 Guard Timeout No channel available, or channel not usable. Timeout of 60sec-guard timer: • T.330 Timeout (timeout of receiving response message); Procedure • T.309 Timeout (Link re-setting error); Switch power off then on. • T.301 Timeout (Timeout of receiving response message); •...
Page 456 20-721 Format Errror 20-722 Suspension Timeout Upper layer primitive format error, content error. Timeout in receiving the suspension check message. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 457 20-723 No Timer Assigned 20-724 Illegal Sequence No timer assigned. Error sequence (Unconformity of local terminal ID setting). Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-723, 20-724...
Page 458 20-725 L3 Task Internal Error 20-726 HD81501 I/F Buffer Busy L3 task internal error. HD81501 I/F buffer busy. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-725, 20-726...
Page 459 20-727 No Reply 20-728 Invalid Destination No response obtained from Task after 3 sec or more from incoming 1300Hz. Call cannot be completed due to dialing error. Procedure Initial Actions Switch power off then on. Check the phone number of the remote machine and transmit again. Re-try the Fax job Procedure Switch power off then on.
Page 460 20-729 Disconnected Line 20-730 Call Conflict Line disconnected during transmission of In-Channel PB. Conflict between outgoing call and incoming call. Procedure Procedure Switch power off then on. • Delete outgoing call and re-try the fax job after incoming call is completed. •...
Page 461 20-731 Set-up Error 20-732 Fax Network Timeout Set-up was disconnected by network. Timeout of F-Net disconnection monitor. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-731, 20-732...
Page 462 20-733 Sequence Error 20-734 HI Task Internal Error Message incompatible with status of call. HI task internal error. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-733, 20-734...
Page 463 20-735 Connect only to D Channel 20-736 Illegal Network Message Connection completion received after service of only D Channel service. Incorrect message from fax network. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue...
Page 464: Incoming Call Response Error
20-737 Incoming Call Response Error 20-738 Layer 1 Start Up Error No selection for incoming call response. Timeout while waiting for startup. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 465: Layer 1 Not Synchronized
20-739 Layer 1 Not Synchronized 20-740 Frame Transmission Error Timeout of synchronization monitor timer. Timeout of monitor timer for frame transmission completion. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 466: Unable To Send Frame
20-741 Unable to Send Frame 20-742 Frame Send Underrun Frame transmission disabled (Frame transmission retry over). Frame transmission underrun detected. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 467: Abnormal Frame
20-743 Abnormal Frame 20-744 Unacceptable Channel Error at end of Frame transmission DMA. Unacceptable channel. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-743, 20-744 2-434...
Page 468: Duplicate Call Initiation
20-745 Duplicate Call Initiation 20-746 No Channel Available Calling initiated for channel which is already set. No circuit/channel available. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-745, 20-746...
Page 469: Switching Equipment Congestion
20-747 Switching Equipment Congestion 20-748 Channel Not Available Switching equipment congestion. Requested line/channel cannot be used . Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-747, 20-748...
Page 470: Network Congestion Error
20-749 Network Congestion Error 20-750 Network Error Network congestion error. Network error. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-749, 20-750 DC 3535/2240/1632, WC M24 2-437...
Page 471: Temporary Network Error
20-751 Temporary Network Error 20-752 User Busy Temporary failure, network out of order. Destination terminal busy. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-751, 20-752 2-438...
Page 472: Destination Not Responding
20-753 Destination Not Responding 20-754 No Response From Destination No response from remote user. No response during remote user calling. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 473: Call Rejected
20-755 Call Rejected 20-756 Destination Fault Remote terminal rejects communication. Remote terminal in failure. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-755, 20-756 2-440 DC 3535/2240/1632, WC M24...
Page 474: Other Fault
20-757 Other Fault 20-758 Incorrect Destination Others (normal, semi-normal classes). Missing, unassigned, invalid, or incorrect dial number. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-757, 20-758 DC 3535/2240/1632, WC M24...
Page 475: No Relay Network Route
20-759 No Relay Network Route 20-760 No Line to Destination No route to specified transit network. No route to destination. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 476: Incorrect Destination
20-761 Incorrect Destination 20-762 Facility Rejected Invalid number format (incomplete number). Facility rejected. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-761, 20-762 DC 3535/2240/1632, WC M24 2-443...
Page 477: Communication Disallowed
20-763 Communication Disallowed 20-764 Capability Not Configured Communication capability not authorized. Communication capability presently not available. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-763, 20-764 2-444...
Page 478: Unspecified Service
20-765 Unspecified Service 20-766 Capability Not Implemented Resource unavailable. Request facility not contracted. Undefined communication capability is selected. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-765, 20-766...
Page 479: Channel Type Not Implemented
20-767 Channel Type Not Implemented 20-768 Restricted Digital Info. Undefined channel type is selected. Only restricted digital information is available. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 480: Unspecified Service
20-769 Unspecified Service 20-771 Access Information Discarded Service not implemented, Requested facility not implemented. Access information discarded. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-769, 20-771 DC 3535/2240/1632, WC M24...
Page 481: Unspecified
20-772 Unspecified 20-773 Invalid Dial Number Inter-working connection error. Invalid call number is used. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-772, 20-773 2-448 DC 3535/2240/1632, WC M24...
Page 482: Invalid Line Specified
20-774 Invalid Line Specified 20-775 Invalid Message Class Invalid channel number is used. Identified channel does not exist. Invalid Message Class. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 483: Insufficient Required Info
20-776 Insufficient Required Info. 20-777 Undefined Message Type Mandatory information element is missing. Message type not available or not implemented. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 484: Incorrect Message Or Type
20-778 Incorrect Message or Type 20-779 No Information Call status and message are not identical, or message type is not defined. Information element not available or not defined. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue...
Page 485: Invalid Information
20-780 Invalid Information 20-781 Call Status/Message Mismatch Invalid information element. Message not compatible with call status. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-780, 20-781 2-452...
Page 486: Recovery By Timeout
20-782 Recovery by Timeout 20-783 Protocol Error Error cleared due to timeout. Unspecified Protocol error. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-782, 20-783 DC 3535/2240/1632, WC M24...
Page 487: Destination Number Changed
20-784 Destination Number Changed 20-785 Incompatible Destination Remote terminal number changed. Imcompatible terminal attributes. Initial Actions Initial Actions Check the phone number of the remote machine and transmit again. Check the phone number of the remote machine and transmit again. Procedure Procedure Switch power off then on.
Page 488: Call Identity Not In Use
20-786 Call Identity Not In Use 20-787 Call Identity In Use Disconnection call identity number not in use is specified. Disconnection call identity number currently in use is specified. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue...
Page 489: Other Causes
20-788 Other Causes 20-789 CG Conversion Timeout Display other causes G4 Presentation has received illegal event. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-788, 20-789 2-456...
Page 490: Line 1 Not Connected
20-790 Line 1 Not Connected 20-791 Line 0 (Extension) Not Connected Channel 1 external line is not connected. Channel 1 internal line is not connected. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs...
Page 491: Channel 2 Not Connected
20-792 Channel 2 Not Connected 20-793 Channel 3 Not Connected Channel 2 not connected. Channel 3 not connected. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 20-792, 20-793...
Page 492: Channel 4 Not Connected
20-794 Channel 4 Not Connected 20-795 Channel 5 Not Connected Channel 4 not connected. Channel 5 not connected. Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03 20-794, 20-795...
Page 493: Dial Error
20-796 Dial Error 20-797 Communication Parameter Error Incorrect Fax number. Job error - communication option parameter has error. Initial Actions Procedure Check the phone number of the remote machine and transmit again. Switch power off then on. Procedure Re-try the Fax job Switch power off then on.
Page 494: Data Parameter Error
20-798 Data Parameter Error 20-799 Auto Dial Error Job error - communication data parameter has error. Auto dial is activated without dial data Procedure Procedure Switch power off then on. Switch power off then on. Re-try the Fax job Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 495 Status Indicator RAPs Initial issue 09/03 20-798, 20-799 2-462 DC 3535/2240/1632, WC M24...
Page 496 021-360 Foreign Device Failure The Foreign Device (3rd-party device such as vend station or mechanical Auditron) failed its internal self-test, or the self-test result has not been returned from the Foreign Device at power-on. Procedure CAUTION Do not attempt to troubleshoot this circuit by jumpering the Transmit Data or Receive Data lines (P343 pins 4 ~ 6 on the ESS PWB).
Page 497 Status Indicator RAPs Initial issue 09/03 021-360 2-464 DC 3535/2240/1632, WC M24...
Page 498: Fax Parameter Value Invalid
33-340 Fax Parameter Invalid 33-341 Fax Parameter Value Invalid Parameter value is not appropriate (such as excessive length). Parameter value exceeds the specified range. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Replace Fax PWB PL 9.4 Initial issue Status Indicator RAPs...
Page 499: Fax Read Error
33-342 Fax Read Error 33-343 Fax Read Error- Invalid Data Designated data invalid (incorrect number or channel etc.) Data read error Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Replace Fax PWB PL 9.4 Replace: •...
Page 500: Usb Open Failure
33-350 USB Open Failure 33-351 USB Device Fatal Error USB open failure at initialization. Procedure Switch power off then on. Re-try the Fax job Procedure Switch power off then on. Re-try the Fax job Replace: • Fax I/F PWB PL 13.1 Replace: •...
Page 501: Usb Host Fatal Error
33-352 USB Host Fatal Error 33-353 Fax Manager Memory Low USB host fatal error Fax Manager memory low. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Replace: • Fax I/F PWB PL 13.1 •...
Page 502: Message Library Memory Low
33-354 Message Library Memory Low 33-354 Working Memory Low Fax message library short of memory Memory required for processing cannot be secured due to insufficient memory capacity. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 503: Fax Controller S/W Fail
33-360 Fax Controller S/W Fail 33-361 No Response at Initialization A problem in Fax software processing prevents further processing. Fax does not respond within the required period of time while system is booting. Procedure Procedure Switch power off then on. Re-try the Fax job. If the problem continues reload system software. Switch power off then on.
Page 504: No Response
33-362 No Response 33-363 Fax PWB Reset Fax does not respond within the required period of time. Fax PWB reset Procedure Initial Actions Switch power off then on. Re-try the Fax job. If the problem continues replace the Fax PWB Ensure that the USB Cable is properly connected and not damaged.
Page 505: Version Mismatch
33-364 Version Mismatch 33-710 Document Error Software level on Fax PWB not compatible with System software Specified document does not exist. Procedure Procedure Switch power off then on. Re-try the Fax job. If the problem continues, reload software. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 506: Page Error
33-711 Page Error 33-712 Host Memory Full Specified page does not exist; or specified page has data error. Host memory full. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 507: Chain-Link Fault
33-713 Chain-Link Fault 33-714 Scan Error No specified Chain Link; applicable Chain-Link does not exist. Scan Error (no specified doc). Data is not registered. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 508: Cannot Start Job
33-715 Cannot Start Job 33-716 No Mailbox Host status restriction. Not in the correct state to enable a job operation. Specified mailbox does not exist. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 509: Incorrect Password
33-717 Incorrect Password 33-718 No Document in Mailbox Verification result of specified password is NG. No document exists in Polled Send box or specified mailbox. Procedure Initial Actions Switch power off then on. Re-try the Fax job. Ensure that a document has been stored for polling on the WC 24. Procedure Switch power off then on.
Page 510: Document Create Failure
33-720 Document Create Failure 33-721 Page Create Failure Specified document cannot be generated. Specified page cannot be created. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 33-720, 33-721...
Page 511: Hard Drive Full
33-725 Hard Drive Full 33-726 Duplex Print Error Insufficient disk space for Fax receiving, formatting, report generating. Duplex print is disabled on Fax receive (mixed size). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 512: Rotation Error
33-727 Rotation Error 33-728 Auto Print Canceled Rotation disabled on Fax receive (memory shortage). Fax manual print is input while formatting Fax Auto print; Fax Auto print formatting is inter- rupted. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on.
Page 513: Fax Recovery Error
33-730 Fax Recovery Error 33-731 Inconsistent Instructions Fax job recovery error. Communication start from Fax PWB and communication stop from Controller occurred simulta- neously. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 514: Forced Polling
33-732 Forced Polling 33-733 Document Number Error Receive print job cancelled by forced polling. Cannot obtain the number of documents related to a job. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 515: Fax Print Suspension
33-734 Fax Print Suspension Job stop due to simultaneous starts of Fax print and Fax auto report. Procedure Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 33-734 2-482 DC 3535/2240/1632, WC M24...
Page 516 83-700 HDLC Frame Transmission Error 83-701 T1 Transmission Time-out CS is not Off on modem control; DIS is not sent after non-establishment of conversation reservation from remote terminal. Procedure Procedure Switch power off then on. Re-try the Fax job. If the problem persists, replace the modem? Switch power off then on.
Page 517 83-702 Destination Receive Rejected 83-703 DCN Receive at Phase B Send DCN received for NSS/DTC; receiving is rejected due to remote terminal selection receiving, DCN detected at sending Phase-B. etc. Procedure Initial Actions Switch power off then on. Re-try the Fax job The transmission was terminated by the other party.
Page 518 83-704 Destination Polling Error 83-705 DCS/NSS Re-transmission Error No polling function on sender side; polled documents are not set; No response after three attempts of NSS transmission or DCN detected; No sending capability on remote terminal; no sending ability on remote terminal on polling; no Procedure stored documents.
Page 519 83-706 Fallback Error 83-707 Password Error Unable to fallback on NSS transmission; waiting for auto resend. Password not identical; or select-receive number not identical. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 520 83-708 Post-message Re-transmission Error 83-709 RTN Received No response to three attempts at post-message command, or DCN received. RTN received on G3 transmission. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job. line quality no good; receiver failure; SC board (modem) failure;...
Page 521 83-710 Receive PIN 83-711 DCN at PHASE-D Received PIN DCN received at PHASE-D / invalid command is received; Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Line quality no good; calling an operator from receiver side; receiver side failure; SC board (modem) failure;...
Page 522 83-712 No NSC Response 83-713 T2 Time-out No response after transmitting NSC 3 times No NSS/DCS sent from remote terminal after transmitting FTT. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Incorrect password.
Page 523 83-714 DCN Received after NSC/DTC 83-715 Password-Polling Error DCN received after transmitting NSC/DTC. Polling error due to incorrect password. Initial Actions Initial Actions The transmission was terminated by the other party. Contact the other party and check the sta- Communication could not take place because the ID of the remote machine and the password tus of the other machine.
Page 524 83-716 Post-message T2 Time-out 83-717 Transmit RTN T2 Time-out on T.30 receiver side timer waiting for command RTN sent on G3 receive. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Sender side failure;...
Page 525 83-718 Receive T1 Time-out 83-719 Busy Tone T1 Time-out in receiving at phase B. Busy tone detected at Phase B. Procedure Procedure Switch power off then on. Re-try the Fax job Re-try the Fax job Status Indicator RAPs Initial issue 09/03 83-718, 83-719 2-492...
Page 526 83-720 Remote Unable to Receive 83-721 DCN at Phase-B NSF/DIS NSC/DTC contents are invalid; DCN detected at receiving Phase B; No compatibility on remote terminal. no receiving capability on remote terminal. Procedure Re-try the Fax job Procedure Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 527 83-722 Frame Length Error 83-723 CD Time-out Frame length has exceeded 3.45 sec. (300bps command / response) CD not received within 3 minutes after receiving flag. Procedure Procedure Remote terminal failure. Re-try the Fax job Remote terminal failure. Re-try the Fax job Status Indicator RAPs Initial issue 09/03...
Page 528 83-724 DCN Received after FTT 83-725 No Mailbox/Relay DCN received after transmitting FTT. Destination has no Mailbox or relay-broadcast capability Procedure Procedure Switch power off then on. Re-try the Fax job remote terminal failure (no equivalent ability); Sender side failure; line quality no good Initial issue Status Indicator RAPs 09/03...
Page 529 83-726 Phase C Time-out 83-727 50% Error During G3 Receive Cannot receive Phase C training within 10 secs Decode error over 50% detected during G3 receiving mode. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Line quality no good;...
Page 530 83-728 Phase C EOL Time-out 83-729 Carrier Down Detected EOL cannot be received within 10 sec.; Carrier is down. T2 Time-out after carrier down while receiving image data. Normal line cannot be detected in 1min from the start of receiving image information in G3; Procedure Re-try the Fax job EOL cannot be detected for 13 sec.
Page 531 83-730 HDLC Frame Send Error 83-731 V.8 Error Modem CS is not turned on in response to RS request during command transmission/high- V.8 parameter N.G. speed training. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job. If the problem persists, replace the modem? Status Indicator RAPs Initial issue 09/03...
Page 532 83-732 V.34 PCH CD Off 83-733 No V.34 C/P-CH CS V.34 PCH CD off. No V.34 C/P-CH CS. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Initial issue Status Indicator RAPs 09/03 83-732, 83-733...
Page 533 83-734 Polling Error 83-735 No Document in Polling Box Step V.8 Remote terminal has no document to be polled with V.8 protocol. Polled Send operation was Polling is requested without polled document on V.8 protocol; wrong on the remote terminal. Procedure Procedure Switch power off then on.
Page 534 83-736 No Response to CTC 83-737 No Response to CTC No response is sent back to CTC transmission, or DCN is received. No response is sent back to EOR transmission, or DCN is received (CTC/EOR resends). Procedure Procedure Switch power off then on. Re-try the Fax job (line quality no good; SC board (modem) failure; Switch power off then on.
Page 535 83-738 No Response to RR 83-739 T5 Time-out No response is sent back to RR transmission, or DCN is received with RR. T5 sec. has passed without MCF. Procedure Procedure Switch power off then on. Re-try the Fax job. Remote terminal failure. Switch power off then on.
Page 536 83-740 Abort Sending After EOR 83-741 ECM Phase C Flag Time-out Sending suspended after EOR transmission; EOR-Q sent in ECM; Time-out between frames with ECM; Time-out between image information frames. Procedure Procedure Switch power off then on. Re-try the Fax job. line quality no good; SC board (modem) failure; Switch power off then on.
Page 537 83-742 EOR Send or Receive Error 83-743 Destination Receive Error Response sent back with ERR after ECM EOR send; EOR-Q is received at ECM reception. Receive terminal has no function to receive SUB. Procedure Procedure Switch power off then on. Re-try the Fax job. line quality no good. Switch power off then on.
Page 538 83-744 Destination Password Error 83-745 Destination SEP Error Destination has no ability to receive password. PTX terminal has no SEP ability. Procedure Procedure Switch power off then on. Re-try the Fax job Switch power off then on. Re-try the Fax job Initial issue Status Indicator RAPs 09/03...
Page 539 83-746 Dial Tone Error 83-747 Abort Error One of the following has occurred: Pause during dialing. • Dial tone cannot be detected before dialing. DT1 cannot be detected. Procedure • Busy tone is detected before dialing. BT1 detected. Switch power off then on. Re-try the Fax job •...
Page 540 83-748 Post-message Re-transmission Error 83-749 No Destination Response No response to three attempts at post-message command, or DCN received. Busy, no response (Redial over) Procedure Initial Actions Switch power off then on. Re-try the Fax job • Verify that the entered fax number is correct and that the receiving fax is operating nor- mally.
Page 541 83-750 Power Off Error 83-751 Stop Key Error Power off error during communication. The power switch was turned off, or the system was The Stop key was pressed while a document was being sent. reset. Procedure Procedure Re-try the Fax job. Re-try the Fax job.
Page 542: Job Number Limit Error
83-752 Job Number Limit Error 83-753 Document Image Memory full Limited Number of Jobs Error Image information memory full (file full, append record error) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 543: File Management Area Full
83-754 File Management Area Full 83-755 File Append Record Error File management area full File append record error Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 83-754, 83-755...
Page 544: File No Additional Data
83-756 File No Additional Data 83-757 No Received Page No additional file No received page Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 83-756, 83-757 DC 3535/2240/1632, WC M24...
Page 545: File Or Page Not Specified
83-758 File or Page Not Specified 83-759 No Job Error No specified file or page No appropriate job when the communication reservation was cleared. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 546: File Error
83-760 File Error 83-761 File Unspecified Error Invalid file. Time-out has occurred due to the COMM file access, or the file handler did not Other file errors return an error code momentarily when an error occurred. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on.
Page 547: Disconnect During Isdn Link Establishment
83-762 Disconnect During ISDN Link Establishment • The link is disconnected during its establishment. • The line has been disconnected during communication. (Error only for ISDN) Procedure Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 83-762 2-514...
Page 548: Pdpbp Illegal Parameter
84-500 PDRP Illegal Parameter 84-501 PDPBP Illegal Parameter RDRP Incorrect Parameter RDRP Incorrect Parameter Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-500, 84-501 DC 3535/2240/1632, WC M24 2-515...
Page 549: Pdpbn Illegal Parameter
84-502 PDPBN Illegal Parameter 84-503 RDCLP Illegal Parameter RDPBN Incorrect Parameter RDCLP Incorrect Parameter Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-502, 84-503 2-516 DC 3535/2240/1632, WC M24...
Page 550: Rdclp Illegal Parameter
84-504 RDCLP Illegal Parameter 84-505 Undefined Response RDGR Incorrect Parameter Undefined response Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-504, 84-505 DC 3535/2240/1632, WC M24 2-517...
Page 551: Negotiation Disabled
84-506 Negotiation Disabled 84-507 Receive Capability Limit Negotiation Not Available RDPBP received (receive capability limit) No record paper at the destination machine, etc. Procedure Initial Actions Switch power off then on. Re-try the Fax job. The transmission was terminated by the other party. Contact the other party and check the sta- tus of the other machine.
Page 552: Terminal Error
84-508 Terminal Error 84-509 Unspecified Error RDPBN received. (terminal failure) RDPBN received. Unspecified error (other than terminal failure). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-508, 84-509...
Page 553: Received Rdgr
84-510 Received RDGR 84-511 Illegal Procedure RDGR received. Incorrect procedure Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-510, 84-511 2-520 DC 3535/2240/1632, WC M24...
Page 554: Cds Illegal Parameter
84-512 CDS Illegal Parameter 84-513 CDC Illegal Parameter CDS incorrect parameter CDC Incorrect Parameter Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-512, 84-513 DC 3535/2240/1632, WC M24 2-521...
Page 555: Cde Illegal Parameter
84-514 CDE Illegal Parameter 84-515 CDD Illegal Parameter CDE Incorrect Parameter CDD Incorrect Parameter Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-514, 84-515 2-522 DC 3535/2240/1632, WC M24...
Page 556: Cdr Illegal Parameter
84-516 CDR Illegal Parameter 84-517 CDPB Illegal Parameter Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-516, 84-517 DC 3535/2240/1632, WC M24 2-523...
Page 557: Cdcl Illegal Parameter
84-518 CDCL Illegal Parameter 84-519 Undefined Command Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-518, 84-519 2-524 DC 3535/2240/1632, WC M24...
Page 558: Negotiation Not Available
84-520 Negotiation Not Available 84-521 Negotiation Not Available Negotiation not available (CDS indicating Fax feature mismatch was received). Negotiation not available (CDS indicating Fax feature mismatch was received). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 559: Terminal Error
84-522 Terminal Error 84-523 Unspecified Error CDD received (Terminal failure). CDD received (other than terminal failure). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-522, 84-523 2-526...
Page 560: Terminal Error
84-524 Terminal Error 84-525 Unspecified Error CDR received (Terminal failure). CDR received (other than terminal failure). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-524, 84-525 DC 3535/2240/1632, WC M24...
Page 561: Cdui Illegal Parameter
84-526 CDUI Illegal Parameter 84-527 CDUI Illegal Parameter CDUI incorrect parameter (normal document) CDUI incorrect parameter (operator document) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-526, 84-527...
Page 562: Cdui Illegal Parameter
84-528 CDUI Illegal Parameter 84-529 CDUI Illegal Parameter CDUI incorrect parameter (control document) CDUI incorrect parameter (monitor document) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-528, 84-529...
Page 563: Illegal Document
84-530 Illegal Document 84-531 DMA Channel 1 Abnormal End CDS was received (Control document) indicating the mismatch of the recipient/sender of an Procedure illegal document. Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 564: Dma Channel 2 Abnormal End
84-532 DMA Channel 2 Abnormal End 84-533 Data Conversion Error Procedure Data conversion resource acquisition not available. Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-532, 84-533 DC 3535/2240/1632, WC M24...
Page 565: Decode Error
84-534 Decode Error 84-535 Data Conversion Error Decoding failure while data conversion in progress, While data conversion was in progress, white line transfer error to the encode DICEP occurred. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on.
Page 566: Data Conversion Error
84-536 Data Conversion Error 84-537 Data Conversion Error While data conversion was in progress, white line transfer error to the decode DICEP occurred. While data conversion was in progress, RTC was not detected. Procedure Switch power off then on. Re-try the Fax job. Procedure Switch power off then on.
Page 567: Document Descriptor Analysis Error
84-538 Document Descriptor Analysis Error 84-539 Page Descriptor Analysis Error Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-538, 84-539 2-534 DC 3535/2240/1632, WC M24...
Page 568 84-540 Text Unit Analysis Error 84-541 No Text Unit Procedure Page Boundary without TU was received. Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-540, 84-541 DC 3535/2240/1632, WC M24...
Page 569 84-701 Receive Status Error 84-702 NI Over Receive status variable N (R) error Information Frame Size Over (NI Over) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-701, 84-702...
Page 570 84-703 Supervisory/Un-numbered Frame Error 84-704 Undefined Command/Response Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-703, 84-704 DC 3535/2240/1632, WC M24 2-537...
Page 571 84-705 Receive Confirmation Time-out 84-709 Forced Link Termination Successive time-out of the receive check timer (N2 time-out) Forced termination of the link (DISC was received before session end). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 572 84-710 Receive FRMR (Z=1) 84-711 Receive FRMR (Y=1) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-710, 84-711 DC 3535/2240/1632, WC M24 2-539...
Page 573 84-712 Receive FRMR (X=1) 84-713 Receive FRMR (W=1) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-712, 84-713 2-540 DC 3535/2240/1632, WC M24...
Page 574 84-714 Received Global Address 84-716 Transmit Busy Time-out Procedure LSI Transmit Error (Sending Busy, time-out) Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-714, 84-716 DC 3535/2240/1632, WC M24 2-541...
Page 575 84-717 Illegal Action 84-718 Wait Disconnect Time-out LSI Operation Error Time-out while waiting for notification of disconnection (10sec.) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-717, 84-718...
Page 576 84-719 C-Line On Error 84-720 C-Line Off Error Line C was turned On, but line I was not. Line C was turned Off, but line I was not. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 577 84-721 I-Line Off Error 84-722 Disconnected Call During communication, the line I was turned Off. Calling was disconnected during detection of the flag from the destination terminal. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 578 84-723 Disconnected Call 84-724 Disconnected Call After sending SABM, calling was disconnected at wait time for UA. Calling was disconnected at wait time for SABM Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03...
Page 579 84-725 Disconnected Call 84-726 Illegal Header DISC was received before the session was established. Illegal header received (line switching), incorrect procedures (Packet switching) Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 580 84-727 Illegal Parameter - CC Packet 84-728 Illegal Parameter - CN Packet Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-727, 84-728 DC 3535/2240/1632, WC M24 2-547...
Page 581 84-729 Illegal Parameter - DT Packet 84-730 Illegal Parameter - RI Packet Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-729, 84-730 2-548 DC 3535/2240/1632, WC M24...
Page 582 84-731 Illegal Parameter - IT Packet 84-732 Illegal Parameter - CI Packet Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-731, 84-732 DC 3535/2240/1632, WC M24 2-549...
Page 583 84-733 Illegal Parameter - CF Packet 84-734 Undefined Packet Received Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-733, 84-734 2-550 DC 3535/2240/1632, WC M24...
Page 584 84-735 Wait CC Time-out 84-736 Wait CF Time-out Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-735, 84-736 DC 3535/2240/1632, WC M24 2-551...
Page 585 84-738 DT Packet Error 84-739 RR/RNR Packet Error P (S), P (R) error in the DT packet P (S) error in the RR or RNR packet Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03...
Page 586 84-740 Busy Time-out 84-741 Receive SI Error Procedure SI received during communication Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-740, 84-741 DC 3535/2240/1632, WC M24 2-553...
Page 587 84-742 Receive SF Error 84-743 D-bit Error in DT Packet SF received during communication Procedure Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-742, 84-743 2-554 DC 3535/2240/1632, WC M24...
Page 588 84-747 Receive Fast Select 84-748 Remote Charge Request Received Fast Select Receive that limits the responses. Procedure Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-747, 84-748 DC 3535/2240/1632, WC M24...
Page 589 84-749 LCGN Error 84-750 Illegal Procedure Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-749, 84-750 2-556 DC 3535/2240/1632, WC M24...
Page 590 84-751 Illegal Parameter - TCA 84-752 Illegal Parameter - TCR Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-751, 84-752 DC 3535/2240/1632, WC M24 2-557...
Page 591 84-753 Illegal Parameter - TCC 84-754 Illegal Parameter - TBR Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-753, 84-754 2-558 DC 3535/2240/1632, WC M24...
Page 592 84-755 Illegal Parameter - TDT 84-756 Undefined Transport Block Received Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-755, 84-756 DC 3535/2240/1632, WC M24 2-559...
Page 593: Wait Tcr Time-Out
84-757 Wait TCA Time-out 84-758 Wait TCR Time-out Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-757, 84-758 2-560 DC 3535/2240/1632, WC M24...
Page 594: Wait Tcc Time-Out
84-759 Wait TCC Time-out 84-760 Wait TBR Time-out Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-759, 84-760 DC 3535/2240/1632, WC M24 2-561...
Page 595: Tdt Block Size Error
84-761 TDT Block Size Error 84-763 Illegal Procedure Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-761, 84-763 2-562 DC 3535/2240/1632, WC M24...
Page 596: Illegal Parameter - Css
84-764 Illegal Parameter - CSS 84-765 Illegal Parameter - CSE Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-764, 84-765 DC 3535/2240/1632, WC M24 2-563...
Page 597: Illegal Parameter - Csa
84-766 Illegal Parameter - CSA 84-767 Illegal Parameter - CSUI Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-766, 84-767 2-564 DC 3535/2240/1632, WC M24...
Page 598: Illegal Parameter - Cscc
84-768 Illegal Parameter - CSCC 84-769 Illegal Parameter - RSSP Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-768, 84-769 DC 3535/2240/1632, WC M24 2-565...
Page 599: Illegal Parameter - Rssn
84-770 Illegal Parameter - RSSN 84-771 Illegal Parameter - RSEP Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-770, 84-771 2-566 DC 3535/2240/1632, WC M24...
Page 600: Illegal Parameter - Rsap
84-772 Illegal Parameter - RSAP 84-773 Illegal Parameter - RSUI Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-772, 84-773 DC 3535/2240/1632, WC M24 2-567...
Page 601: Illegal Parameter - Rsccp
84-774 Illegal Parameter - RSCCP 84-775 Undefined Command/Response Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-774, 84-775 2-568 DC 3535/2240/1632, WC M24...
Page 602: Received Rssn
84-776 Received RSSN 84-777 Wait Disconnect Time-out Procedure Time-out after waiting for notification of disconnection (10sec) Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-776, 84-777 DC 3535/2240/1632, WC M24...
Page 603: Terminal Error
84-778 Terminal Error 84-779 Unspecified Error CSA received. (Terminal failure). CSA received (other than terminal failure). Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-778, 84-779 2-570...
Page 604: Wait Css Time-Out
84-780 Wait CSS Time-out 84-781 Wait RSSP Time-out Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-780, 84-781 DC 3535/2240/1632, WC M24 2-571...
Page 605: Wait Rsap Time-Out
84-782 Wait RSAP Time-out 84-783 Wait RSEP Time-out Procedure Time-out after waiting for RSEP Switch power off then on. Re-try the Fax job. Procedure Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-782, 84-783 2-572 DC 3535/2240/1632, WC M24...
Page 606: Wait Rsccp Time-Out
84-784 Wait RSCCP Time-out 84-785 Wait CSUI/RSUI Time-out Time-out after waiting for RSCCP Time-out after waiting for CSUI/RSUI Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-784, 84-785...
Page 607: Receive Rssn (Password Mismatch)
84-786 Receive RSSN (Password Mismatch) 84-787 Receive RSSP (polling password mismatch) The destination machine returned "Mismatch of password" with RSSN. The destination machine returned "Mismatch of polling password" with RSSP. Initial Actions Initial Actions Communication could not take place because the ID of the remote machine and the password Communication could not take place because the ID of the remote machine and the password specified are not correct.
Page 608: Receive Rssp (No Document)
84-788 Receive RSSP (No Document) 84-789 Receive RSSP (No Password) The destination machine returned "No polling sending document" with RSSP. RSSP indicating No Password was returned as a response of the CSS containing the PA pass- word. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on.
Page 609: Receive Rssp (Sending Rights)
84-790 Receive RSSP (Sending Rights) 84-791 Receive RSSN (Password Receive) RSSP indicating that Sending Right is not required was received at polling receive operation. RSSN was sent at the password receive setting. Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on.
Page 610: Received Cse After Transmitting Rssp
84-792 Received CSE After Transmitting RSSP 84-793 Select Communication Error Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-792, 84-793 DC 3535/2240/1632, WC M24 2-577...
Page 611: Disconnected Call
84-795 Disconnected Call 84-796 Normal Sending Alert Disconnected because the destination machine does not have multi-copying capability. Normal sending was performed because the destination machine does not have multi-copying capability. Procedure Procedure Switch power off then on. Re-try the Fax job. No Action.
Page 612: Illegal Procedure
84-797 Illegal Procedure 84-798 Illegal Parameter - RDEP Procedure Procedure Switch power off then on. Re-try the Fax job. Switch power off then on. Re-try the Fax job. Initial issue Status Indicator RAPs 09/03 84-797, 84-798 DC 3535/2240/1632, WC M24 2-579...
Page 613: Illegal Parameter - Rddp
84-799 Illegal Parameter - RDDP Procedure Switch power off then on. Re-try the Fax job. Status Indicator RAPs Initial issue 09/03 84-799 2-580 DC 3535/2240/1632, WC M24...
Page 614: Receive Buffer Overflow
102-200 Receive Buffer Overflow 102-201 Send Buffer Overflow The data received from the Controller exceeded the buffer amount of the destination in the The data to be sent from the Panel exceeded the buffer amount of the destination in the Panel. Panel.
Page 615: Request Queue Full
102-202 Request Queue Full 102-203 Send Request Queue Full Debug The event that requires more than the processing capability for the request arising in the Panel Data cannot be sent from the Panel to the Controller. has occurred. Procedure Procedure Switch power off then on.
Page 616: Sio Parameter
102-204 SIO Parameter 102-205 SIO Command Serial communication failure. Incorrect message size at SIO receiving request, or incorrect Serial communication failure. A command error has occurred at SIO receiving request. Mailbox ID when a message is sent. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 617: Sio Status
102-206 SIO Status 102-207 Communication Manager Target Serial communication failure. A header status error of the RX packet or a message status error Serial communication failure. Incorrect Mailbox value on the cm_send_msg statement, or the of the RX packet has occurred. target is not SYS when receiving from SIO.
Page 618: Communication Manager Command
102-208 Communication Manager Command 102-209 EVM Returns Wrong Value Serial communication failure. A command error has occurred when receiving from SIO. Return value error from EVM. Panel-SW failure Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 619: Send Queue Full
102-310 Send Queue Full 102-311 Receive Queue Full Over the upper limit of the processing capability to send data from the Panel to the Controller. The data received from the Controller exceeded the upper limit of the processing capability in the Panel.
Page 620: Evm Uses Wrong Api
102-312 EVM Uses Wrong API 102-313 AS Uses Wrong API Illegal use of API by EVM. Illegal use of API by AS Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 621: Wait Event Time Out
102-314 Wait Event Time Out 102-315 CTS Internal Time-Out of the event waiting timer. The response message from the Controller was not noti- CTS Internal Error fied for a specified time. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 622: Send Request Queue Full Sio
102-316 Send Request Queue Full SIO 102-317 Receive Message Queue Full Over the upper limit of the processing capability to send data from the Panel to the Controller. The data received from the Controller exceeded the upper limit of the processing capability in the Panel.
Page 623: Receive Finish Queue Full
102-318 Receive Finish Queue Full 102-319 Send with No ACK The data received from the Controller exceeded the upper limit of the processing capability in Serial communication failure. Sending failure, ACK was not returned. the Panel. Procedure Procedure Switch power off then on. Status code 116-325 is displayed temporarily, then 102-319 is Switch power off then on.
Page 624: Send Message
102-320 Polling 102-321 Send Message Serial communication failure. Communication failure (polling error) Serial communication failure. Sending message error. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 625 102-322 Target 102-323 Address Serial communication failure. Target error. Serial communication failure. Address error. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 626: Object Creation
102-324 Size 102-325 Object Creation Serial communication failure. Size error Object creation error. The specified object failed to be created due to a setting or specifying error on gm_create. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 627: Memory Overflow
102-326 Memory Overflow 102-327 Button Overflow Memory overflow. The memory in the GUAM exceeded the upper limit. Button overflow. The memory for the (synchronous display) button in the GUAM exceeded the upper limit. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 628: Ui Internal With Out Of Area
102-328 UI Internal with Out of Area 102-329 UI Internal with Invalid Coordinates I/F failure in the UI. The coordination value out of the area of the displayed screen was I/F failure in the UI. The coordination value that cannot be displayed was detected (X = 4 times detected (W x H = 640 x 240) number position) Procedure...
Page 629: Interface With Invalid Parameter Lcd
102-330 Interface with Invalid Parameter LCD 102-331 UI Internal with Invalid LED Request Interface failure. Incorrect parameter was detected at the Drv. I/F between the DM and LCD. I/F failure in the UI. The request for lighting up an incorrect LED was received. Procedure Procedure Switch power off then on.
Page 630: Interface With Invalid Parameter Cp
102-332 Interface with Invalid Parameter CP 102-333 Interface with Impossible Communication Interface failure. Incorrect parameter was detected at the Drv. I/F between the DM and CP. Interface failure. Impossible communication with the Control Panel was detected. H/W connec- tion failure in the Panel, or the internal connection was unable to be detected correctly. Procedure Procedure Switch power off then on.
Page 631: Interface With Receiving Error Key Code
102-334 Interface with Receiving Error Key Code 102-335 Interface with Receiving Invalid Coordinates Interface failure. Invalid Key Code was received from the Control Panel. Interface failure. Invalid coordination value was received from the Control Panel with a param- eter. Procedure Procedure Switch power off then on.
Page 632: Frame Data Error With Invalid Data Type
102-336 Interface DM - ACD Drv. I/F 102-337 Frame Data Error with Invalid Data Type Interface failure. Incorrect parameter was detected at the Drv. I/F between the DM and ACD. Invalid frame data was detected. The incorrect value of the Data Type detected by Frame ID was detected.
Page 633: Frame Data Error Offset Address Out Of Scope
102-338 Frame Data Error Offset Address Out of Scope 102-339 Display Request Code Invalid Invalid frame data was detected. The Offset Address out of range was extracted from the Text Code failure. The system detected that the Code requested to be displayed was incorrect. Frame ID.
Page 634: Event Queue Full
102-340 Interface GUAM - DM I/F 102-341 Event Queue Full Interface failure. Incorrect parameter was detected at the I/F between the GUAM and DM. Event queue full Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 635: Event Queue Empty
102-342 Event Queue Empty 102-343 Invalid Class Event queue empty Invalid class Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 636 102-344 Invalid Type 102-345 Timer Queue Full Invalid type Timer queue full Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 637 102-346 Invalid Timer Number 102-347 Undefined Trap Invalid timer number Undefined trap Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 638 102-348 Command Access Exception 102-349 Invalid Command Exceptional command access Illegal command Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 639 102-350 Privilege Command 102-351 No FPU Exception Privilege command Exceptional FPU non-existence Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 640 102-352 Address Alignment 102-353 Data Access Exception Address mis-alignment Exceptional data access Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 641 102-354 Tag Overflow 102-355 No Co Processor Exception Tag overflow Exceptional Co Processor non-existence Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 642 102-356 Short of Area 102-357 Cancel Wait Status Insufficient area Forced cancellation of the wait status Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 643: Time Out
102-358 Time Out 102-359 Queue Overflow Time-Out Queue overflow Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Switch power off then on.
Page 644 102-360 Context 102-361 Object Context error Object error Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Perform re-installation of the software.
Page 645: No Object
102-362 No Object 102-363 Invalid ID Object non-existence Incorrect ID Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Perform re-installation of the software.
Page 646: Parameter
102-364 Parameter 102-365 Reserve Attribute Parameter error Reserve attribute Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Perform re-installation of the software.
Page 647: Reserve Function Code
102-366 Reserve Function Code 102-367 Unsupported Function Code number for reserve function Unsupported function Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 648: Short Of Ui Memory
102-368 Short of UI Memory 102-369 Invalid Interface Value Insufficient memory, or connection failure Invalid interface value. Panel-SW failure Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 649: Interface Length
102-370 Interface Length 102-371 Interface Parameter Interface length failure. The parameter notified from the Controller was incorrect. Interface parameter failure. The parameter notified from the Controller was incorrect. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 650: Interface Sequence
102-372 Interface Sequence 102-373 Channel Interface sequence failure. The initial command from the Controller was not notified within a Channel failure. The channel notified from the Controller was incorrect. specified time. Procedure Initial Actions Switch power off then on. The problem continues. •...
Page 651: Invalid User Job Id
102-374 Invalid User Job ID 102-375 Internal Resource Incorrect User Job ID. The Job ID parameter notified from the Controller was incorrect. Internal resource failure. Panel-SW failure. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 652: Internal Memory
102-376 Internal Memory 102-377 UI Timer Internal memory failure. Panel-SW failure. Timer failure. Panel-SW failure Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 653: Interface Format
102-378 Interface Format 102-379 Dispatch Interface format failure. The data format notified from the Controller was incorrect. Dispatch failure Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 654: Copy Interface
102-380 Copy Interface 102-382 Scanner Interface Copy interface failure Scanner interface failure Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 655: Report Interface
102-383 Report Interface 102-384 Server Access Report interface failure Server access failure Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 656: Service Object Overflow
102-385 Service Object Overflow 102-386 Invalid Service Object Service object overflow Invalid service object Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 657: Invalid Service Object Attribute
102-387 Invalid Service Object Attribute 102-388 Attribute Invalid service object attribute Attribute Error Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 658: Argument
102-389 Argument 102-390 Job Parameter Argument Error Job parameter argument error Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Perform re-installation of the software.
Page 659: Job Actual Parameter
102-391 Job Actual Parameter 102-392 Auditron Job execution argument error Invalid Auditron Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Again, switch power off then on.
Page 660: File Access
102-393 EP 102-394 File Access Software failure Invalid file access Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Perform re-installation of the software.
Page 661 102-395 NVM 102-396 FF NVM failure FF error Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software. Perform re-installation of the software.
Page 662: Delay Release Queue Full
102-397 MGR 102-398 Delay Release Queue Full MGR error. Delay release queue full. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures. Perform re-installation of the software.
Page 663: Internal
102-399 Internal Internal error. Procedure Switch power off then on. The problem continues. Return to service call procedures. Perform re-installation of the software. If the problem continues, replace the Control Panel 18.2) Status Indicator RAPs Initial issue 09/03 102-399 2-630 DC 3535/2240/1632, WC M24...
Page 664: Serial Number Failure
103-203 Machine Code Failure 103-204 Serial Number Failure Product Number Failure (Not initialized). Serial Number Failure (Not initialized). Procedure Procedure CAUTION CAUTION During this procedure, do not make any prints or any copies until clear the fault. If the configu- During this procedure, do not make any prints or any copies until clear the fault.
Page 665: All Machine Codes Mismatch
103-207 All Machine Codes Mismatch 103-208 All Serial Numbers Mismatch At least one of the three Product codes are mismatched. At least one of the three Serial Numbers are mismatched. Procedure Procedure CAUTION Switch the power off then on. The fault is cleared. During this procedure, do not make any prints or any copies until clear the fault.
Page 666: Rom Failure
103-320 ROM Failure 103-321 Backup SRAM Failure A write error has occurred in the ROM on the ESS PWB. A write error has occurred in the NVM on the ESS PWB. Procedure Procedure Switch the power off then on. The fault is cleared. Switch the power off then on.
Page 667: Ess Rom Dimm #3 Check Failure
103-330 ESS ROM DIMM #3 Check Failure 103-331 ESS ROM DIMM #1 Not Found An ESS ROM DIMM #3 check failure was detected. The system detected that the ESS ROM DIMM #1 was not installed. Procedure Procedure Switch the power off then on. The fault is cleared. Switch the power off then on.
Page 668: Ess Standard Rom Error
103-332 ESS Standard ROM Error 103-333 ASIC Failure (Panther-t) An error was detected in the ESS built-in standard ROM. An error was detected in the Panther. Procedure Procedure Switch the power off then on. The fault is cleared. Switch the power off then on. The fault is cleared. Remove and replace the ESS built-in standard ROM.
Page 669: Standard Post Script Font Rom Error
103-334 Standard Post Script Font ROM Error 103-335 Post Script Font ROM Not Found An error was detected in the standard built-in Post Script Font ROM. Post Script Font ROM installation was detected. Procedure Procedure Switch the power off then on. The fault is cleared. Switch the power off then on.
Page 670: Ess Ram Dimm #3 W/R Check Failure
103-336 ESS RAM DIMM #3 W/r Check Failure 103-337 ESS Standard RAM Error A failure was detected during Read/Write Check of the ESS RAM DIMM #3. An error was detected in the ESS built-in standard RAM. Procedure Procedure Switch the power off then on. The fault is cleared. Switch the power off then on.
Page 671: Same Post Script Font Roms Found
103-338 Same Post Script Font ROMs Found 103-339 ROM DIMM Of Another Product Found The system detected that the same Post Script Font ROM was installed. The system detected that the ROM DIMM for another machine was installed. Procedure Procedure Switch the power off then on.
Page 672: Iot Sc Soft Failure
103-372 IOT Sc Soft Failure 103-701 Changed Output Bin: Side To Center IOT Controller software failure was detected. The output tray was changed (Side Tray to Center Output Tray). Initial Actions Procedure Check Fault History (dC122) for faults (especially Tray Module faults) that occurred at the Switch the power off then on.
Page 673 103-702 Changed Output Bin: Finisher To Center The output tray was changed (Finisher Tray to Center Output Tray). Procedure Switch the power off then on. The problem continues. Return to service call procedures. Again, switch the power off then on. Status Indicator RAPs Initial issue 09/03...
Page 674 116-200 Main PWBA IC 116-201 HDD An error was detected in the IC in the ESS PWB. The HDD was not booted due to a HDD error detected on booting Initial Actions Procedure Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on.
Page 675: Ethernet Board
116-206 Timer 116-207 Ethernet Board A timer error was detected. A timer error was detected in the Ethernet board. Initial Actions Initial Actions Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on. If the problem persists, continue with the procedure. Procedure Procedure Perform...
Page 676 116-209 ESS PS-1 ROM Check 116-310 ESS PS-2 ROM Check A failure was detected when the ESS PS-1 ROM was checked. A failure was detected when the ESS PS-2 ROM was checked. Initial Actions Initial Actions Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on.
Page 677: Ethernet Address
116-311 ESS Font ROM DIMM #3 Check 116-314 Ethernet Address A failure was detected when the ESS FONT ROM DIMM #3 was checked. A Ethernet error was detected. Procedure Initial Actions Switch power off then on. The problem continues. Switch power off then on. If the problem persists, continue with the procedure. Return to service call procedures.
Page 678 116-315 ESS RAM DIMM #1 W/R Check 116-316 ESS RAM DIMM #2 W/R Check A failure was detected during W/R of the ESS RAM DIMM #1. A failure was detected during W/R of the ESS RAM DIMM #2. Procedure Procedure Switch power off then on.
Page 679: Standard Rom Dimm Check
116-317 Standard ROM DIMM Check 116-318 Option ROM DIMM Check An error was detected when the standard ROM DIMM was checked. An error was detected when the optional ROM DIMM was checked. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 680 116-319 Serial 116-320 STREAMZ Software There is no serial board at the serial board initialization failure. Fatal error of the STREAMZ. Due to an error during the software processing, the subsequent processes cannot be performed. Procedure Initial Actions Switch power off then on. The problem continues. Switch power off then on.
Page 681: System Software
116-321 System Software 116-323 ESS NVRAM W/R Check Due to an error during the software processing, the subsequent processes cannot be per- An error was detected at the W/R check of the NVM in the ESS PWB. formed. Procedure Initial Actions Switch power off then on.
Page 682: Exception Error
116-324 Exception Error 116-325 ESS Fan CPU exceptional error. ESS Fan failure is detected or +24 VDC is failed. Initial Actions Procedure Switch power off then on. If the problem persists, continue with the procedure. • Remove Rear Cover (REP 14.2).
Page 683 116-326 ESS ROM DIMM #1 Flash 116-327 ESS ROM DIMM #2 Flash A failure was detected in the ESS ROM DIMM #1 Flash. A failure was detected in the ESS ROM DIMM #2 Flash. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 684 116-328 L2 Cache 116-329 Serial I/F Software A L2 Cache failure was detected. The system call error related to the serial I/F was detected. Initial Actions Procedure Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on.
Page 685: Invalid Log Info
116-330 HDD File System 116-332 Invalid Log Info The system detected that the an error has occurred or the HDD was not formatted during HDD A failure related to log was detected. check at power on. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 686 116-333 LocalTalk Software 116-335 MFIO HD Due to an error during the software processing, the subsequent processes cannot be per- HD failure to be detected by MFIO formed. Procedure Initial Actions Switch power off then on. The problem continues. Switch power off then on. If the problem persists, continue with the procedure. Return to service call procedures.
Page 687 116-336 Redirector HD 116-337 Template HDD Write Error HD failure to be detected by Redirector <Write error in obtaining JT> Procedure An error has occurred when the Job Template was stored in the local HD. Switch power off then on. The problem continues. Procedure Return to service call procedures.
Page 688 116-340 Short of Memory 116-341 ROM DIMMs Mismatch When the system detected that the memory was insufficient. several invalid ROM DIMM versions that are installed The combination of the installed ROM DIMMs is invalid for use at the same time. When installing multiple ROM DIMMs, it is neces- Procedure sary to match the major version with the minor version.
Page 689 116-342 JT Monitor 116-344 MF IO Fatal errors to be detected by the JT monitor Fatal errors to be detected by MFIO Initial Actions Initial Actions Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on. If the problem persists, continue with the procedure. Procedure Procedure Perform...
Page 690 116-345 Token Ring Board 116-346 Formatter Token Ring Control IC Access error Fatal errors to be detected by the Formatter were detected. Procedure Initial Actions Switch power off then on. The problem continues. Switch power off then on. If the problem persists, continue with the procedure. Return to service call procedures.
Page 691 116-348 Redirector 116-349 SIF on Calling Pflite Function Fatal errors detected by Redirector An error has occurred when calling the Pflite function with SIF. Initial Actions Procedure Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on.
Page 692 116-350 AppleTalk Software 116-351 EtherTalk Software Overall fatal errors of the AppleTalk Fatal error related to the EtherTalk Due to an error during the software processing, the subsequent processes cannot be per- Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 693 116-352 NetWare Software 116-353 lpd Software Fatal error related to the NetWare Fatal error related to the lpd Due to an error during the software processing, the subsequent processes cannot be per- Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 694 116-355 SNMP Agent Software 116-356 EWS Software Fatal error related to the SNMP Agent Fatal error related to the EWS Due to an error during the software processing, the subsequent processes cannot be per- Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 695 116-357 PS Software 116-358 Salutation Software PS Fatal System Error Fatal error related to the Salutation Due to an error during the software processing, the subsequent processes cannot be per- Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 696: Plw Software
116-359 PLW Software 116-360 SMB Software Fatal error in PLW Fatal error related to the SMB Due to an error during the software processing, the subsequent processes cannot be per- Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 697: Spool Fatal Hd
116-361 Spool Fatal HD 116-365 Spool Fatal Fatal error of the SPL HD Fatal error of the SPL The spool Cont detected an error at HDD access. Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 698: Report Generator Software
116-366 Report Generator Software 116-367 Parallel I/F Software An operation failure of the Report Generator. Due to an error during the software processing, Overall fatal errors of the Parallel/F. Due to an error during the software processing, the subse- the subsequent processes cannot be performed. quent processes cannot be performed.
Page 699: Dump Print
116-368 Dump Print 116-370 XJCL Fatal error of Dump Print. Due to an error during the software processing, the subsequent pro- Fatal error of XJCL. Due to an error during the software processing, the subsequent processes cesses cannot be performed. cannot be performed.
Page 700: P-Formatter
116-372 P-Formatter 116-373 Dynamic DNS Software Fatal error of P-Formatter. Due to an error during the software processing, the subsequent pro- Fatal error related to DDNS. Due to an error during the software processing, the subsequent cesses cannot be performed. processes cannot be performed.
Page 701: Auto Switch
116-374 Auto Switch 116-375 I-Formatter Fatal error of Auto SW. Due to an error during the software processing, the subsequent pro- Formatter problem. cesses cannot be performed. Initial Actions Initial Actions Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on.
Page 702: Port 9100 Software
116-376 Port 9100 Software 116-377 Video DMA [Port 9100 Software Fail [Video DMA failure was detected. Initial Actions Initial Actions Switch power off then on. If the problem persists, continue with the procedure. Switch power off then on. If the problem persists, continue with the procedure. Procedure Procedure Perform...
Page 703: Mcr Software
116-378 MCR Software 116-379 MCC Software Fatal error of MCR (Mail Contents Requester) Fatal error of MCC (Mail Contents Creator) Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 704: Mf Ui Cont Software
116-380 MF UI Cont Software 116-381 Data Link Layer Error between Cont and UI Panel Fatal error of MF UI Cont Controller - MF UI panel: Communication error on the Data Link layer Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 705: Panel Application Layer Command Error On Ui
116-382 Panel Application Layer Command Error on UI 116-388 HDD Not Connected Controller - MF UI panel: Command error at the application level The necessary HDD was not installed. A necessary parameter was not sent from the Panel, an length error was detected in a variable Though the system has the configuration requiring the installation of the HDD (with Fax), it parameter, or the confirmation message was not returned for a specified time after the request detected that the HDD was not installed.
Page 706: No Add-On Ram
116-389 No Add-On RAM 116-390 Standard ROM and NVM Version Mismatch The necessary expansion RAM was not installed. A mismatch of the versions between the standard ROM and NVM was detected. Though the system has the configuration requiring the installation of the expansion RAM (with Procedure the HD), it detected that the expansion RAM was not installed.
Page 707: Usb Software
116-395 USB Software 116-396 Mail IO Software Fatal error related to USB. Due to an error during the software processing, the subsequent pro- Fatal error related to Mail IO. Due to an error during the software processing, the subsequent cesses cannot be performed. processes cannot be performed.
Page 708: Ipp Software
116-398 IPP Software 116-399 JME Software Fatal error related to IPP Fatal error related to JME Due to an error during the software processing, the subsequent processes cannot be per- Due to an error during the software processing, the subsequent processes cannot be per- formed.
Page 709: Execute Forced Separation Of Two Sides
116-701 Execute forced separation of two sides 116-702 Perform printing by using a substitution font Due to insufficient memory, 2-Sided print is impossible. [Printed with a substitution font. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 710: Ps Interpret Error
116-703 PS Interpret error 116-710 HP-GL spool file overflow An error has occurred in language analysis [HP-GL/2 memory overflow Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 711: Plw Form Synthesis Error
116-711 PLW form synthesis error 116-712 Insufficient PLW form capacity Synthesis is impossible because the size/orientation of the PLW form's drawing is different The PLW form/logo data cannot be registered because of the insufficient RAM or Hard Disk from that of the paper. space.
Page 712: A Hp-Gl Command Error Was Detected
116-714 A HP-GL command error was detected 116-715 PLW form registry error [HP-GL/2 command error The PLW form data cannot be registered because of the restriction of the number of forms. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 713: Plw Form Synthesis Error
116-718 PLW form synthesis error 116-737 Insufficient ART user defined area The specified form is not registered. The user defined data (external characters, patterns, etc.) cannot be registered because of insufficient RAM capacity. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 714: Form Synthesis Error
116-738 Form synthesis error 116-739 Insufficient form/logo capacity Synthesis is impossible because the size/orientation of the form's drawing is different from that The form/logo data cannot be registered because of the insufficient RAM or Hard Disk space. of the paper. Procedure Procedure Switch power off then on.
Page 715: Value Calculation Error
116-740 Value Calculation Error 116-741 Form registry error The number calculated in the interpreter exceeded the limit value. The form data cannot be registered because of the restriction of the number of forms. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 716: Logo Registry Error
116-742 Logo registry error 116-743 Form/logo size overflow The logo data cannot be registered because of the restriction of the number of logos. The received data (forms/logos) indicating that forms/logos cannot be registered (due to insuf- ficient area) exceeded the registered buffer size. Procedure Procedure Switch power off then on.
Page 717: Art Command Error
116-745 Art Command Error 116-746 Form synthesis error The decomposer checks the syntax error and excess of each limit value at decomposing. The specified form is not registered. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures.
Page 718: White Page Detected
116-747 White page detected 116-748 White page detected After subtracting the paper margin from the valid coordinate area, the result of the calculation There is no drawing data in the page data. will be negative. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on.
Page 719: Attached Document Failure Of E-Mail To Xxx
116-780 Attached document failure of E-mail to XXX 116-790 Printed without stapling Attached document E-mail failure. Printed without stapler. Procedure Procedure Switch power off then on. The problem continues. Switch power off then on. The problem continues. Return to service call procedures. Return to service call procedures.
Page 720: Token Ring Rap
116-900 Token Ring RAP Initial Actions • Ensure that the Token Ring PWBA is connected to a good wall drop using a good network cable. • Print a System Settings List. With the assistance of the Systems Administrator verify that the network settings are correct.
Page 721 Status Indicator RAPs Initial issue 09/03 116-900 2-688 DC 3535/2240/1632, WC M24...
Page 722 121-310 Foreign Interface/Foreign Device Communication 121-333 Foreign Interface/ESS Communication Fail Fail Communication cannot be established between the Foreign Interface and the ESS PWB. Communication cannot be established between the Foreign Interface and the Foreign Device Initial Actions (3rd-party device such as vend station or mechanical Auditron). If an external Auditron-type device is connected to the Foreign Interface, ensure that thema- Procedure chine’s internal Auditron is disabled.
Page 723 121-334 Foreign Interface Login Fail The enquiry result of the login information was an error at WAKE UP ANSWER. Procedure CAUTION Do not attempt to troubleshoot this circuit by jumpering the Transmit Data or Receive Data lines (P343 pins 4 ~ 6 on the ESS PWB). This will destroy the serial port on the ESS PWB. NOTE: Refer to Figure 1 (Circuit Diagram).
Page 724 121-335 Foreign Interface Wake Up Answer Fail 121-336 Unknown Foreign Device The WAKE UP ANSWER cannot be received. The connected Foreign Device type was unknown at WAKE UP ANSWER. Procedure Procedure CAUTION Switch the power off, then on. The problem continues. Do not attempt to troubleshoot this circuit by jumpering the Transmit Data or Receive Data Check for loose connections or dirty contacts between the ESS PWB and the Foreign lines (P343 pins 4 ~ 6 on the ESS PWB).
Page 725 121-337 Foreign Device Self Diag Fail 121-338 Foreign Interface Answer Time Out The self diagnostics result of the connected Foreign Device was an error at WAKE UP The answer from the Foreign Interface excluding WAKE UP ANSWER cannot be received. ANSWER.
Page 726 121-350 Foreign Interface Logic Fail Due to an error during the software processing, the subsequent processes cannot be per- formed. Procedure CAUTION Do not attempt to troubleshoot this circuit by jumpering the Transmit Data or Receive Data lines (P343 pins 4 ~ 6 on the ESS PWB). This will destroy the serial port on the ESS PWB. NOTE: Refer to Figure 1 (Circuit Diagram).
Page 727 Status Indicator RAPs Initial issue 09/03 121-350 2-694 DC 3535/2240/1632, WC M24...
Page 728 202-399 Internal Timer Procedure Switch the power off then on. The fault is cleared. Reload system software. Return to Service Call Procedures. Initial issue Status Indicator RAPs 09/03 202-399 DC 3535/2240/1632, WC M24 2-695...
Page 729 Status Indicator RAPs Initial issue 09/03 202-399 2-696 DC 3535/2240/1632, WC M24...
Page 730 OF 1-1 +3.3 VDC OF 1-2 +5 VDC Use this RAP to troubleshoot a failure with the +3.3 VDC. Use this RAP to troubleshoot a failure with the +5 VDC. Procedure Procedure Perform the following: Perform the following: • Remove the Rear Cover (REP 14.2).
Page 731 OF 1-3 +24 VDC Enable Use this RAP to determine why the +24V LVPS is not enabled. Procedure The machine is a DC 3535. Refer to Figure 1. +3.3 VDC is measured between P/J505-3 (+) on the 24V LVPS and GND (-).
Page 732 OF 1-4 AC Power Check the AC voltage distribution by referring to Chapter 7 Wiring Data. AC Power Failure Initial Actions Check Circuit Breaker. Procedure Refer to Figure 1. AC Line Voltage is measured between the Noise Filter PWB FS75 and FS74 9.2).
Page 733 OF 1-5 AC Power Off RAP NOTE: Normal operation for the printer when the power is switched off is for AC power to remain applied to all power supplies for approximately 6 seconds for DC 2240/1632 and 25 seconds for the DC 3535 Use this RAP to troubleshoot problems with the machine when one of the following occurs: •...
Page 734 OF 2-1 Dark / Blank Display Go to Flag 5. Check the wires for a short circuit. If the wires are OK, replace the IIT/ UI Display is dark with minimal legibility, or no text or graphics are visible. IPS PWB 18.3).
Page 735 Figure 1 OF 2-1 RAP Circuit Diagram Status Indicator RAPs Initial issue 09/03 OF 2-1 2-702 DC 3535/2240/1632, WC M24...
Page 736 OF 17-1 Fax Module Checkout RAP Replace the Fax PWB 9.4). Use this RAP to troubleshoot failures on the Fax Module. Send a fax job to an operational fax machine. The WC 24 transmits the fax. Initial Actions Remove the Rear Cover (Tray Module) (REP 14.9).
Page 737 Figure 1 Fax Module RAP CD Status Indicator RAPs Initial issue 09/03 OF 17-1 2-704 DC 3535/2240/1632, WC M24...
Page 738 OF 99-1 Reflective Sensor RAP There is either an open circuit or a failed PWB. Use the Circuit Diagram to Sensors consist of a light-emitting diode and a photo transistor. When energized, the light from trace the output wire to the PWB. If the wire is OK, replace the PWB. the LED causes the photo transistor to conduct, drawing current through a pull-up resistor.
Page 739 OF 99-2 Transmissive Sensor Disconnect the sensor. Use a jumper wire to connect the output wire from the sensor (typically pin 2 on a 3 pin connector) to DC COM or GND. The display Sensors consist of a light-emitting diode and a photo transistor. When energized, the light from changes from H to L.
Page 740 OF 99-3 Switch Procedure Enter dC330 [XXX-XXX]. Actuate the switch. The display changed. Refer to Figure 1. There is +3.5 / 5VDC measured between Pin 2(+) of the Switch and GND(-). Check the wire between the switch Pin 2 and the PWB Pin 3 for an open circuit and poor contact.
Page 741 OF 99-4 Generic Solenoid/Clutch RAP One of the two wires between the control PWB and the clutch or solenoid is open. Repair or replace the wiring as required. Solenoids and electric clutches are essentially electromagnets. Typically, a positive voltage is applied to one end of a coil, and a current driver is connected to the other end.
Page 742 OF 99-6 2 Wire Motor Open OF 99-7 2 Wire Motor On Procedure Procedure Turn off the power. Remove the PWB connector. Refer to Figure 1. There is 10 Ohm’s or NOTE: Before performing this RAP, ensure that the motor is free to rotate. less measured between the connector Pin 3 and the frame.
Page 743 OF 99-8 Set Gate Solenoid Open Procedure Refer to Figure 1. There is +24VDC measured between the Nip/Release Solenoid Pin 1 (+) and GND (-). There is +24VDC measured between the PWB Pin 5 (+) and GND(-). Check +24VDC inputs on the PWB. If the check is OK, replace the PWB. Check the wire between the PWB Pin 5 and the Nip/Release Solenoid Pin 1 for an open circuit or poor contact.
Page 744 3 Image Quality Image Quality RAPs IQ1 IOT Image Quality Entry RAP .................. IQ2 IIT Image Quality Entry RAP ..................IQ3 Low Image Density RAP ..................IQ4 Wrinkled Image/Paper RAP ..................IQ5 Residual Image (Ghosting) RAP ................IQ6 IOT Background RAP....................IQ7 Deletions RAP ......................
Page 745 Image Quality Initial issue 09/03 DC 3535/2240/1632, WC M24...
Page 746: Iq1 Iot Image Quality Entry Rap
IQ1 IOT Image Quality Entry RAP Refer the customer to user documentation to review the following image quality settings: • Original Type The purpose of this RAP is to serve as the entrance vehicle into the Image Quality RAPs sec- •...
Page 747 Table 1 Image Quality Defects Defect - green indicates hotlink to Description Corrective Action image samples High Frequency Bands Repeating interval bands that are most noticeable in low density (20-30%) halftone areas of the copy. These bands run Go to the IQ14 perpendicular to process direction.
Page 748: Iq2 Iit Image Quality Entry Rap
IQ2 IIT Image Quality Entry RAP Initial Actions Clean the Lens, the top and bottom surface of the Platen Glass, and all Mirrors with Lens and This RAP is for troubleshooting IIT (Scanner/ADF) problems only. Before proceeding, verify Mirror Cleaner and a soft, lint-free cloth. that the defect is present in Copy mode only.
Page 749: Iq3 Low Image Density Rap
IQ3 Low Image Density RAP IQ4 Wrinkled Image/Paper RAP This RAP troubleshoots the causes of output images showing image density lower than speci- Areas of prints (usually 11x17 in./A3) have distinctive “worm track” patterns or light “cloudy” fication. areas in the image. Actual wrinkles in the paper itself can also occur. Initial Actions Initial Actions •...
Page 750: Iq5 Residual Image (Ghosting) Rap
IQ5 Residual Image (Ghosting) RAP Initial Actions • Check the end-of-life counter for the Drum Cartridge. If the unit is at or near end-of-life, replace the Drum Cartridge (see Machine Consumables in Section 6). NOTE: Some ghosting on transparencies is unavoidable. •...
Page 751 Figure 1 IQ5 RAP Circuit Diagram Image Quality Initial issue 09/03 DC 3535/2240/1632, WC M24...
Page 752: Iq6 Iot Background Rap
IQ6 IOT Background RAP • If the problem persists, replace the ESS PWB 13.1). Initial Actions Go to the IQ23 RAP. • Perform IOT Image Quality Entry RAP first. Perform the following: • Perform Max Setup (ADJ 9.1). If this does not resolve the problem, continue with this RAP.
Page 753: Iq7 Deletions Rap
IQ7 Deletions RAP Initial Actions Reload with fresh, dry paper of the correct specifications. Paper contaminants (such as fibers or other particles) may cause spot deletions by interfering with the second transfer. If the prob- lem occurs with heavyweight paper, ensure that the correct selections are being made on the print driver and/or UI.
Page 754 Figure 1 IQ7 RAP Circuit Diagram Initial issue Image Quality 09/03 DC 3535/2240/1632, WC M24 3-11...
Page 755: Iq8 Color-To-Color Misregistration Rap
IQ8 Color-to-Color Misregistration RAP Initial Actions Adjust the color registration (ADJ 9.6). If the problem remains, continue with this procedure. Check the fault history for 4-640, 4-641, or 4-642 faults. Procedure The problem is an incorrect horizontal and/or vertical positioning of one or more of the four colors.
Page 756: Iq9 Skew/Misregistration Rap
Clean/replace as required Initial Actions Load some new, dry 24 lb. 11X17/A3 Xerox COLOR Xpressions (NASG), or 90 GSM Colortech The defect occurred on copies from all five paper trays. + (ESG) into each paper tray (use 8.5X11/A4 in Tray 1). Make 3 full color copies from each paper tray.
Page 757: Iq12 Process Direction Bands, Streaks, And Smears Rap
IQ12 Process Direction Bands, Streaks, and Smears RAP Check the IBT Cleaner Assembly; check for toner buildup on the top side of the Cleaner Blade that contacts the IBT Belt. Replace the IBT Cleaner Assy if required 5.3). Ensure that the Initial Actions blade and the Mylar backing are free from damage.
Page 758: Iq13 Unfused Copy/Toner Offset Rap
IQ13 Unfused Copy/Toner Offset RAP IQ14 Repeating Bands, Streaks, Spots, and Smears RAP Initial Actions Procedure • Replace the paper in use with fresh, dry paper of the correct specification. Measure the distance between the repeating defects. Locate the distance on the table below. Perform the indicated repair actions •...
Page 759: Iq15 Mottle Rap
IQ15 Mottle RAP NOTE: If a paper type has a User IQ Default listed for it in Tables 2 or 3, ensure that the customer has not changed the IQ setting before attempting this process; reset to the This RAP troubleshoots the causes of output images showing image density that varies from default if necessary.
Page 760 NOTE: Performing the adjustments in the following table may not eliminate mottle completely, and/or may introduce other IQ problems; the intent is to reach the best compromise. Table 1 Heavyweight Mottle Options (DC 2240/1632 only) Weight Customer Paper Type Adjustment Coated only Set NVM location 746-980 (BTR2 Transfer Bias for HW1) to 1 (default).
Page 761 Table 2 2nd BTR Transfer Remote locations - DC 2240/1632 Table 3 2nd BTR Transfer Remote locations DC 3535 Default Paper Name User IQ default (Side 1) (Side 2) Default Paper Name User IQ default (Side 1) (Side 2) Plain Paper A (Bond) 746-059 746-076 Plain Paper A (Bond)
Page 762: Iq16 Spots Rap
IQ16 Spots RAP IQ17 Missing Colors RAP Initial Actions One or more of the primary (YMCK) colors is missing from the image. Ensure that the paper in use is fresh, dry, and within specification for weight and quality. Initial Actions Check print driver and copier control panel settings to ensure the media is being run in the Determine if the problem is in copy or print mode.
Page 763: Iq20 1St Btr Checkout Rap
IQ20 1st BTR Checkout RAP Procedure Make a copy of the Color Test Pattern. If the high density gradation patches (100%, 85%, and 70%) for one or more of C, Y, M, or K appear to be light, perform the following: •...
Page 764 Figure 1 IQ20 RAP Circuit Diagram Initial issue Image Quality 09/03 IQ20 DC 3535/2240/1632, WC M24 3-21...
Page 765: Iq21 Developer Bias Rap
IQ21 Developer Bias RAP Procedure WARNING HIGH VOLTAGE! Exercise caution when performing the voltage checks in this procedure. Enter dC140 [09-026]. Check the voltage at P/J580 for the affected color(s). There should be approximately 370 VAC and -540 VDC (+/- 10%) present. The voltages are within range. There is +24 VDC from P/J501 pin 13 to...
Page 766 Figure 1 IQ21 RAP Circuit Diagram Initial issue Image Quality 09/03 IQ21 DC 3535/2240/1632, WC M24 3-23...
Page 767: Iq22 2Nd Btr Checkout Rap
IQ22 2nd BTR Checkout RAP To isolate mechanical failure and out-of range voltages/current for the 2nd BTR assembly. CAUTION HIGH VOLTAGE! Exercise caution when performing the voltage checks in this procedure. Initial Actions • Perform dC140 (009-051) 2nd BTR Retract Motor contact. The status value should read high until the 2nd BTR contacts (approx 800ms).
Page 768 Figure 1 IQ22 RAP Circuit Diagram Initial issue Image Quality 09/03 IQ22 DC 3535/2240/1632, WC M24 3-25...
Page 769: Iq23 Bcr Checkout Rap
IQ23 BCR Checkout RAP Use this procedure to troubleshoot edge-to-edge, very dense, single-color background Procedure Swap the Drum Cartridge that creates the high single-color background with any of the other Drum Cartridges and make a test print. The background color remains the same. Replace the Drum Cartridge causing the single-color background (see Machine Consum- ables...
Page 770 Figure 1 IQ23 RAP Circuit Diagram Initial issue Image Quality 09/03 IQ23 DC 3535/2240/1632, WC M24 3-27...
Page 771: Image Quality Specifications
Image Quality Specifications Registration and border deletions are checked using the Step Scales on the Geometric Test Pattern, an example of which is shown in Figure 1. All of the scales are 20mm in height, and The following steps are used to set up the machine for the purpose of making test pattern cop- are made up of four 5mm steps.
Page 772 The machine should reproduce all of the text in the 0.2 G Text Blocks on the output copy. Place Test Pattern 82E8220 on the platen and 24# Xerox Color Xpressions 11x 17” or 90 GSM Colotech A3 paper in Tray 1. Make a copy of the test pattern.
Page 773 Figure 2 Color and Geometric Test Patterns Image Quality Initial issue 09/03 3-30 DC 3535/2240/1632, WC M24...
Page 774: Image Defect Samples
Image Defect Samples Background The following figures contain examples of defects and their possible causes. • Background • Color Misregistration • Debris-Centered Deletions • Deletions • High Frequency Bands • Irregular Process Direction Streak • Low Image Density • Moire •...
Page 775: Color Misregistration
Color Misregistration Debris-Centered Deletions Figure 1 Color Misregistration Defect Sample Figure 1 DCD Defect Sample Cause Cause Failure of the ROS or IBT “walking” from rear to front or front to rear. Toner agglomerates cause deletions in the areas surrounding them during transfer. Mechanical problem in the IBT Assembly.
Page 776: Deletions
Deletions High Frequency Bands Figure 1 Deletions Defect Sample Figure 1 High Freq. Bands Defect Sample Cause Cause Defective IBT Belt, damp paper, uneven charge. Faulty ROS Assembly or Photoreceptor/Developer Housing gear or bearing problem. Corrective Action Corrective Action Go to the RAP.
Page 777: Irregular Process Direction Streak
Irregular Process Direction Streak Low Image Density Figure 1 Streak Defect Sample Figure 1 Low Density Defect Sample Cause Cause Clog in Developer Housing Trim Bar, malfunction of IBT Cleaner Assembly, contaminated ROS Incorrect electrostatics, defective ADC Sensor, low toner concentration or out-of-specification window.
Page 778: Moire
Moire Mottle Figure 1 Moire Defect Sample Figure 1 Mottle Defect Sample Cause Cause The halftone screen used on the original interferes with the halftone screen used by the copier. Damp or low quality paper, aged developer, low toner concentration Corrective Action Corrective Action Go to the...
Page 779: Newton Rings
Newton Rings Regular (Repeating) Bands, Streaks, Spots, or Smears Figure 1 Newton Rings Defect Sample Figure 1 Repeating Defects Sample Image Cause Cause Highly reflective surfaces on a glossy photograph. Damage, density variation, or deletions caused by rotating component. Spacing equal to effec- tive circumference of part.
Page 780: Residual Image
Residual Image Streak Deletion in Process Direction Figure 1 Residual Image Defect Sample Figure 1 Streak Deletion Defect Sample Cause Cause Improper IBT cleaning and/or defective IBT Belt. Contamination of ROS window, damage to or contact with Transfer Belt or Drum Cartridge Corrective Action Corrective Action Go to the...
Page 781: Wrinkled Image
Wrinkled Image Cloud Defect Figure 1 Wrinkled Image Defect Sample Figure 1 Cloud Defect Sample Cause Cause Non-uniform paper buckle between IBT and Fuser; Fuser “tenting” of paper. Actual wrinkling of Non-uniform paper buckle between IBT and Fuser; Fuser “tenting” of paper the paper itself can also occur.
Page 782: Ibt Cleaner Streak
IBT Cleaner Streak INBOARD EDGE LEAD EDGE Figure 1 IBT Cleaner Streak Defect Sample Cause Damage or wear to IBT Cleaner Assembly Corrective Action Go to the IQ12 RAP. Initial issue Image Quality 09/03 IBT Cleaner Streak DC 3535/2240/1632, WC M24 3-39...
Page 783 Image Quality Initial issue 09/03 IBT Cleaner Streak 3-40 DC 3535/2240/1632, WC M24...
Page 784 4 Repairs &Adjustments REPAIRS Imaging REP 6.1 ROS ........................4-41 Electrical REP 6.2 Platen Glass...................... 4-42 REP 1.1 LVPS Bracket ....................REP 6.3 IIT Top Cover ....................4-43 REP 1.2 MCU PWB ......................REP 6.4 Lens Kit ......................4-43 REP 1.4 3.3 V LVPS or 5 V LVPS .................. REP 6.5 IIT/IPS PWB......................
Page 785 REP 9.7 Toner Dispenser ....................4-78 REP 14.3 Right Cover ..................... 4-144 REP 9.8 Plate Assembly ....................4-79 REP 14.4 Rear Left Middle Cover ................... 4-145 REP 9.9 Developer Housing ................... 4-81 REP 14.5 Rear Left Upper Cover..................4-146 REP 9.10 Developer ....................... 4-82 REP 14.6 Left Lower Cover Assembly ................
Page 786: Rep 1.1 Lvps Bracket
REP 1.1 LVPS Bracket Parts List on PL 9.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION PWBs can be damaged by an electrostatic discharge. Observe all ESD procedures to avoid component damage.
Page 787: Rep 1.2 Mcu Pwb
REP 1.2 MCU PWB 10. Remove the screws (5) securing the MCU PWB and remove the MCU PWB. Replacement Parts List on PL 13.1 Install the existing MCU NVM PWB onto the new MCU PWB. Install the new MCU PWB Removal and reassemble the machine.
Page 788: Rep 1.4 3.3 V Lvps Or 5 V Lvps
REP 1.4 3.3 V LVPS or 5 V LVPS REP 1.5 24 V LVPS Parts List on PL 9.1 Parts List on PL 9.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the ma1chine.
Page 789: Rep 1.6 High Voltage Power Supply Chassis
REP 1.6 High Voltage Power Supply Chassis REP 1.7 DEV/BTR2/DTS HVPS; BCR HVPS Parts List on PL 9.1 Parts List on PL 9.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 790: Rep 1.8 I/F (Interface) Pwb
REP 1.8 I/F (Interface) PWB Screws (2) Parts List on PL 9.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Right Cover (REP 14.3).
Page 791: Rep 1.9 24 V Lvps Chassis
REP 1.9 24 V LVPS Chassis REP 1.10 BTR1 HVPS Parts List on PL 9.1 Parts List on PL 9.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 792: Rep 1.11 Ac Drive Pwb
REP 1.11 AC Drive PWB Replacement CAUTION Parts List on PL 9.2 Ensure that White connector is P43 and the Blue connector is P42. Other connectors are dif- Removal ferent sizes to ensure correct connection. WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 793: Rep 1.12 Ess Pwb
REP 1.12 ESS PWB Parts List on PL 13.1 Removal Gather all available settings information. This includes the NVM log, the Machine Settings floppy, Configuration Report, etc. If possible save the current Machine Settings to disk. WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 794 Remove screws (4) Remove screws (2) Remove screws securing the Plate (2) securing the Guide Bracket Lift riser to disconnect from the Figure 2 Removing Guide Bracket and Plate Figure 3 Removing the Chassis Assembly Riser Remove the Chassis Assembly Riser (Figure CAUTION PWBs can be damaged by electrostatic discharge.
Page 795 If a good Machine Settings floppy is available, exit, then reenter the PWS Tool. Select Read from Floppy when starting the tool. If no floppy is available, or if the data on the existing floppy is questionable, go to step 5. Remove PS-1 ROM (ALL) and Remove RAM Disconnect Connec-...
Page 796: Rep 1.13 Ess Nvm Pwb
REP 1.13 ESS NVM PWB Replacement Install the new ESS NVM PWB and reassemble the machine. Connect the PWS and Parts List on PL 13.1 switch on the power. Removal CAUTION Gather all available settings information. This includes the machine NVM log, the GP10 is used to maintain the integrity of the serial number and billing data, when one or more Machine Settings floppy disk, copies of the Configuration Report, etc.
Page 797: Rep 1.14 Ps-1 Rom, Ps-2 Rom
REP 1.14 PS-1 ROM, PS-2 ROM If the machine declares a software-related (Chains 102, 103 or 116) fault, there may be an incompatible version of ESS software in the new ROM PWBs. Reload the correct ESS Parts List on PL 13.1 software in accordance with the instructions on the s/w upgrade CD.
Page 798: Rep 1.15 Mcu Nvm Pwb
REP 1.15 MCU NVM PWB Replacement Install the new MCU NVM PWB and reassemble the machine. Connect the PWS and Parts List on PL 13.1 switch on the power. Removal CAUTION Gather all available settings information. This includes the machine NVM log, the GP10 is used to maintain the integrity of the serial number and billing data, when one or more Machine Settings floppy disk, copies of the Configuration Report, etc.
Page 799: Rep 1.17 Vsel Pwb
REP 1.17 VSEL PWB Remove the ESS PWB (Figure Parts List on PL 13.1 Removal Disconnect WARNING P/J310 To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine CAUTION Remove PWBs can be damaged by electrostatic discharge.
Page 800: Rep 1.18 Fax Module
REP 1.18 Fax Module Parts List on PL 9.4 Removal WARNING Remove To avoid personal injury or shock, do not perform repair or adjustment activities with screws (8) the power switch on or electrical power applied to the machine. CAUTION PWBs can be damaged by electrostatic discharge.
Page 801: Rep 1.19 One-Touch Panel
REP 1.19 One-Touch Panel Parts List on PL 18.2 install the One- Removal Touch Panel (3 Route cable WARNING snap-hooks) through hole in the Control Panel To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 802: Rep 4.1 Main Drive Motor Assembly
REP 4.1 Main Drive Motor Assembly Parts List on PL 1.1 Disconnect Removal Connectors (5) WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Fuser Module (REP 10.1).
Page 803: Rep 4.2 Ibt Motor Assembly
REP 4.2 IBT Motor Assembly REP 4.3 Developer Drive Motor Assembly Parts List on PL 1.1 Parts List on PL 1.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 804: Rep 4.4 Drum Motor Assembly
REP 4.4 Drum Motor Assembly NOTE: In next step, do not disconnect connectors. Parts List on PL 1.1 Loosen the I/F PWB chassis mounting screws (2) and move chassis up (REP 1.8). 10. Remove the IBT Motor Assembly (REP 4.2). Removal 11.
Page 805 Repairs and Adjustments Initial issue 09/03 REP 4.4 4-22 DC 3535/2240/1632, WC M24...
Page 806: Rep 5.1 Dadf
REP 5.1 DADF Remove Screws (2) and remove DADF (Figure Parts List on PL 20.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Disconnect connector (Figure Connector...
Page 807: Rep 5.2 Registration Gate Solenoid
REP 5.2 Registration Gate Solenoid Parts List on PL 20.2 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Front Cover 20.1).
Page 808: Rep 5.3 Left/Right Counterbalance
REP 5.3 Left/Right Counterbalance NOTE: If counterbalance is to be reinstalled, mark as “Right” before removing. Parts List on PL 20.3 Remove Right Counterbalance (Figure Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 809: Rep 5.4 Dadf Control Pwb
REP 5.4 DADF Control PWB REP 5.5 Feed Motor Assembly Parts List on PL PL 20.3 Parts List on PL 20.4 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 810: Rep 5.6 Nudger Roll
REP 5.6 Nudger Roll Remove Nudger Rolls (Figure Parts List on PL 20.4 Removal Remove Clips (2) WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove DADF Inner Cover (Figure Remove Inner Cover...
Page 811: Rep 5.7 Feed Roll Assembly
REP 5.7 Feed Roll Assembly Remove Feed Roll Assembly (Figure Parts List on PL 20.4 Removal WARNING Remove Feed Roll To avoid personal injury or shock, do not perform repair or adjustment activities with Assembly the power switch on or electrical power applied to the machine. Remove Inner Cover (Figure Remove Inner Cover...
Page 812: Rep 5.8 Lower Chute Assembly
REP 5.8 Lower Chute Assembly REP 5.9 Retard Roll Parts List on PL 20.5 Parts List on PL 20.5 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 813: Rep 5.10 Set Gate Solenoid Assembly
REP 5.10 Set Gate Solenoid Assembly Replacement Engage pin with slot (Figure Parts List on PL 20.5 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Open DADF Top Cover.
Page 814 Install Set Gate Solenoid Assembly (Figure Move Solenoid as Position Solenoid shown and tighten on Screws Screws (2) Connect and secure harness in clip Figure 3 Installing Set Gate Solenoid Assembly Initial issue Repairs and Adjustments 09/03 REP 5.10 DC 3535/2240/1632, WC M24 4-31...
Page 815: Rep 5.11 Registration Sensor
REP 5.11 Registration Sensor Replacement When installing Registration Sensor align holes with alignment pins and tighten screw Parts List on PL 20.5 (Figure Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Open Top Cover.
Page 816: Rep 5.12 Size Sensors 1/2 (Rear/Front)
REP 5.12 Size Sensors 1/2 (Rear/Front) REP 5.13 DADF Belt Motor Assembly Parts List on PL 20.5 Parts List on PL 20.6 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 817: Rep 5.14 Duplex Sensor
REP 5.14 Duplex Sensor Parts List on PL 20.7 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove following: Front Cover 20.1).
Page 818: Rep 5.15 Registration Pinch Roll
REP 5.15 Registration Pinch Roll Prepare to remove the Gate (Figure Parts List on PL 20.8 Removal Remove Screws (2) WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION Do not damage or scratch surface of Registration Pinch Roll.
Page 819 Remove Gate (Figure Remove Registration Pinch Roll (Figure Remove C Clip, shorter Spring, and Bearing CAUTION Plastic edge on Gate is fragile Remove Gate while containing Springs Remove Regis- tration Pinch Roll Remove Screws (2) Remove C Clip longer Observe position Spring of Springs Figure 2 Removing Gate...
Page 820: Rep 5.16 Exit Motor Assembly
REP 5.16 Exit Motor Assembly REP 5.17 Document Transport Parts List on PL 20.9 Parts List on PL 20.10 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 821: Rep 5.18 Rear Cover
REP 5.18 Rear Cover Parts List on PL 20.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION LED harness breakage occurs if Rear Cover is removed without disconnecting LED plug Loosen Screws (3) and remove Rear Cover enough to disconnect LED harness from DADF Control PWB.
Page 822: Rep 5.19 Platen Belt
REP 5.19 Platen Belt Replacement Lock shaft support by matching hole with frame's detent (Figure Parts List on PL 20.10 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Front Cover 20.1).
Page 823 CORRECT INCORRECT Figure 3 Install Platen Belt Connect power cord and switch on power. Enter dC330 [005-055]. Press Start. Rotate Platen Belt for 15 seconds. Press Stop. Check the Belt position. If the belt moved to either side, check the installation of the Shaft Supports.
Page 824: Rep 6.1 Ros
REP 6.1 ROS Parts List on PL 3.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Right Cover (REP 14.3). Remove Rear Cover (REP 14.2).
Page 825: Rep 6.2 Platen Glass
REP 6.2 Platen Glass Replacement Press Platen Glass in direction of arrow A; Press Right Side Plate in direction of arrow B (Fig- Parts List on PL 18.3 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 826: Rep 6.3 Iit Top Cover
REP 6.3 IIT Top Cover REP 6.4 Lens Kit Removal Parts List on PL 18.4 WARNING Removal To avoid personal injury or shock, do not perform repair or adjustment activities with WARNING the power switch on or electrical power applied to the machine. To avoid personal injury or shock, do not perform repair or adjustment activities with Remove DADF (REP...
Page 827: Rep 6.5 Iit/Ips Pwb
REP 6.5 IIT/IPS PWB Remove IIT/IPS PWB (Figure Parts List on PL 18.3 Removal Remove screws (10) Gather all available settings information. This includes the machine NVM log, the Disconnect Machine Settings floppy disk, copies of the Configuration Report, etc. If possible save the connectors (6) current Machine Settings to the floppy.
Page 828: Rep 6.6 Ui Pwb
REP 6.6 UI PWB Parts List on PL 18.2 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION PWBs can be damaged by electrostatic discharge. Observe all ESD procedures. Remove the five screws securing the Control Panel Assembly to the IIT.
Page 829: Rep 6.11 Carriage Cables
REP 6.11 Carriage Cables Position the Carriage Cable Ball so that it is directly at the top of the Capstan (Figure Verify that there are 2.5 Carriage Cable windings on both sides of the Ball. Parts List on PL 18.5 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with...
Page 830 Remove the Carriage Cable (Figure Replacement Install the Carriage Cable. Orient the cable as shown and insert the middle Carriage Cable Ball into the detente in the Capstan (Figure Cable Ball Detach the Spring from the cable hook Remove the ball from its retainer and remove cable Figure 3 Removing Carriage Cable...
Page 831 Prepare the spring/hook end for installation (Figure Prepare the ball end for installation (Figure Cable (Ball End) Hold the Capstan Ball in place and wind the cable so that it feeds from the bottom of the Capstan (2.5 turns) Temporarily tape the cable to the top of the Capstan Temporarily tape the...
Page 832 Check orientation of the ends and number of carriage cable windings (Figure Install Carriage Cable (ball end) (Figure Reconfigure as required. Route the cable to the small pulley and feed it bottom-to-top Spring/Hook end: Ball end: - 2.5 windings - 2.5 windings - Fed from Capstan Bottom - Fed from Capstan top - Oriented toward outside of IIT...
Page 833 Install Carriage Cable (spring/hook end) (Figure If still present, remove any previously installed tape. Install Full Rate Carriage in IIT Frame. NOTE: Cable orientation for all pulleys used at the spring/hook end are fed across the Adjust positions of Full Rate/Half Rate Carriages (ADJ 6.1).
Page 834: Rep 6.12 Carriage Motor
REP 6.12 Carriage Motor Parts List on PL 18.5 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove DADF (REP 5.1). Remove Platen Glass (REP 6.2).
Page 835: Rep 6.13 Exposure Lamp
REP 6.13 Exposure Lamp Parts List on PL 18.6 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION Avoid touching exposure lamp with your bare hands during removal or installation. Oil from your hands will contaminate surface of lamp.
Page 836: Rep 6.14 Lamp Wire Harness
REP 6.14 Lamp Wire Harness Remove Full Rate Carriage (Figure Parts List on PL 18.6 Removal Remove screws (2) WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove DADF (REP 5.1).
Page 837 Remove Lamp Wire Harness from Full Rate Carriage (Figure Turn the Full Rate Carriage upside down. Remove screw Disconnect connector Remove guide and Lamp Wire Harness Figure 3 Removing Lamp Wire Harness Replacement After reinstalling parts, adjust positions of Full Rate/Half Rate Carriages (ADJ 6.1).
Page 838: Rep 7.1 Tray 5
REP 7.1 Tray 5 Install Tray 5. Parts List on PL 2.12 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Rear Cover (REP 14.2).
Page 839: Rep 7.2 Tray 5 Feed Roll
REP 7.2 Tray 5 Feed Roll Parts List on PL 2.14 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Rear Cover (REP 14.2).
Page 840: Rep 7.3 Tray 1 Feeder
REP 7.3 Tray 1 Feeder REP 7.4 Tray 1 Feed/Lift Motor Parts List on PL 2.3 Parts List on PL 2.4 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 841: Rep 7.5 Tray 1 Paper Size Sensor
REP 7.5 Tray 1 Paper Size Sensor REP 7.6 Tray 3 (TTM) Parts List on PL 2.1 Parts List on PL 16.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 842: Rep 7.7 Tray 4 (Ttm)
REP 7.7 Tray 4 (TTM) REP 7.8 Tray 1 Parts List on PL 16.1 Parts List on PL 2.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 843: Rep 7.9 Tray 2 (Ttm)
REP 7.9 Tray 2 (TTM) Parts List on PL 16.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Pull out Tray 2. Lift end of tray to disengage lock on rail (not visible) and remove tray.
Page 844: Rep 7.10 Tray 2 Feeder (Ttm)
REP 7.10 Tray 2 Feeder (TTM) Parts List on PL 16.6 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Pull out Tray 2. Remove the Left Cover Assembly (REP 14.11)
Page 845: Rep 7.11 Tray 3 Feeder (Ttm)
REP 7.11 Tray 3 Feeder (TTM) Remove the Tray 3 Feeder from mounting bracket (Figure Parts List on PL 16.6 Removal Remove the Screws (2) WARNING and Bracket To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 846: Rep 7.12 Tray 4 Feeder (Ttm)
REP 7.12 Tray 4 Feeder (TTM) Remove the Tray 4 Feeder Assembly (Figure Parts List on PL 16.5 Removal Loosen WARNING Disconnect Screw To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Tray 2.
Page 847 Remove the Tray 4 Feeder Guides (Figure Remove Brackets from Tray 4 Feeder Assembly (Figure Remove Remove Screw Remove Screws (2) Screws (2) and Bracket and Upper Guide and Bracket Remove Screws (2) and Lower Guide Remove Screw and Bracket Figure 4 Removing the Brackets Figure 3 Removing the Guides Repairs and Adjustments...
Page 848: Rep 7.13 Tray 2 (3Tm)
REP 7.13 Tray 2 (3TM) REP 7.14 Tray 3 (3TM) Parts List on PL 15.1 Parts List on PL 15.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 849: Rep 7.15 Tray 4 (3Tm)
REP 7.15 Tray 4 (3TM) REP 7.16 Tray 2 Feeder (3TM) Parts List on PL 15.1 Parts List on PL 15.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 850: Rep 7.17 Tray 3 Feeder (3Tm)
REP 7.17 Tray 3 Feeder (3TM) REP 7.18 Tray 4 Feeder (3TM) Parts List on PL 15.1 Parts List on PL 15.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 851: Rep 7.19 Tray Module Pwb
REP 7.19 Tray Module PWB Parts List on PL 15.9 (3TM), PL 16.15 (TTM) Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Rear Cover (Tray Module) (REP 14.9).
Page 852: Rep 8.1 Left Cover Assembly
REP 8.1 Left Cover Assembly Parts List on PL 2.9 Disconnect (3) Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Rear Cover (REP 14.2).
Page 853 Remove Left Cover Assembly (Figure CAUTION Before closing Left Cover Assembly to connect harness, hold up black plastic Duplex Baffle while closing transport. Remove Clip and Marks on Remove disconnect Stop Stop Pin Screw and Motion Damper lift up Stop Hinge Support Left Cover Assembly while per-...
Page 854: Rep 8.2 Duplex Chute
REP 8.2 Duplex Chute CAUTION Before closing Left Cover Assembly to connect harness, hold up black plastic Duplex Baffle Parts List on PL 2.8 while closing transport. Removal Marks on WARNING Stop Pin Motion To avoid personal injury or shock, do not perform repair or adjustment activities with Damper the power switch on or electrical power applied to the machine.
Page 855: Rep 8.3 Duplex Transport Assembly
REP 8.3 Duplex Transport Assembly REP 8.5 Inverter Transport Parts List on PL 12.1 Parts List on PL 11.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 856: Rep 8.6 Registration Transport Assembly
REP 8.6 Registration Transport Assembly Replacement Parts List on PL 2.6 NOTE: bearing is equipped with two Anti-rotation Tabs. If one breaks during removal, install bearing so other tab is employed. Removal WARNING NOTE: Check that ground spring is pressing against bronze bushing after installing it. To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 857: Rep 8.7 Exit Transport Assembly
REP 8.7 Exit Transport Assembly Parts List on PL 2.11 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Open Front Cover. Remove Fuser Cover (REP 14.8).
Page 858: Rep 9.1 Drum Cartridge
REP 9.1 Drum Cartridge REP 9.2 ROS Shutter Motor Parts List on PL 4.1 Parts List on PL 8.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 859: Rep 9.3 Waste Toner Cartridge Cover
REP 9.3 Waste Toner Cartridge Cover REP 9.4 Waste Toner Cartridge Parts List on PL 4.1 Parts List on PL 4.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 860: Rep 9.5 Full Toner Sensor
REP 9.5 Full Toner Sensor REP 9.6 Dispenser Cover Parts List on PL 4.1 Parts List on PL 10.2 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 861: Rep 9.7 Toner Dispenser
REP 9.7 Toner Dispenser CAUTION Connection tube may separate from upper or lower housing. Parts List on PL 6.1 Agitator may disconnect if flex coupling is compressed enough so agitator hits inside bot- Removal tom of lower housing WARNING Pull out Upper and Lower Housings together while ensuring flexible connection tube remains connected.
Page 862: Rep 9.8 Plate Assembly
REP 9.8 Plate Assembly Disconnect Developer housing connectors, 4 large and 4 small (small not shown). Position wires straight out from machine. Wires remain stationary while removing Plate Parts List on PL 4.2 Assembly (Figure Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 863 10. Disconnect Developer Housing Harnesses (Figure 11. Remove Plate Assembly (Figure Open harness clip and remove harness from clip. Remove Screws (6). Disconnect Harness P/J’s (3). Pull Plate Assembly toward front to remove it. Ensure that harnesses are not dam- aged.
Page 864: Rep 9.9 Developer Housing
REP 9.9 Developer Housing Replacement Parts List on PL 6.2 NOTE: If installing a new Developer Housing, go to step 1. If reinstalling existing developer housing, go to step 5. Removal WARNING Install new Developer (REP 9.10) as required. Remove ATC Sensor Setup Data Tag from new Developer Housing. On tag, highlight K, To avoid personal injury or shock, do not perform repair or adjustment activities with C, M, or Y as required for color of developer housing.
Page 865: Rep 9.10 Developer
REP 9.10 Developer Parts List on PL 6.2 Release tabs and Removal remove Cover WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Front Cover (REP 14.7).
Page 866: Rep 9.11 Toner Dispenser Base Assembly
REP 9.11 Toner Dispenser Base Assembly Parts List on PL 6.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Open Front Cover. Remove Drum Cartridges (REP 9.1).
Page 867: Rep 9.12 Ibt Steering Motor Assembly
REP 9.12 IBT Steering Motor Assembly REP 9.13 Agitator Motor Assembly Parts List on PL 1.3 Parts List on PL 4.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 868: Rep 9.14 Mob Sensor Assembly
REP 9.14 MOB Sensor Assembly REP 9.15 IBT Belt Assembly Parts List on PL 1.3 Parts List on PL 5.2 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 869: Rep 9.16 Ibt Cleaner Assembly
REP 9.16 IBT Cleaner Assembly REP 9.17 Auger Assembly Parts List on PL 5.3 Parts List on PL 5.2 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 870: Rep 9.18 Lever Assembly
REP 9.18 Lever Assembly Parts List on PL 5.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Open Front Cover. Remove Fuser Cover (REP 14.8).
Page 871: Rep 9.19 Left Hinge/Right Hinge
REP 9.19 Left Hinge/Right Hinge REP 9.20 Right Lift Assembly Parts List on PL 5.1 Parts List on PL 5.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 872: Rep 9.21 Left Lift Assembly
11. Remove Right Lift Assembly (Figure REP 9.21 Left Lift Assembly Remove Auger mounting screws (2). Parts List on PL 5.1 Remove lift position screw. Removal Remove secondary position screw. WARNING Remove lower screws (2). To avoid personal injury or shock, do not perform repair or adjustment activities with Remove Right Lift Assembly.
Page 873 Bearing Washer Screws (2) E-Ring Washer E-Ring Screws (2) Figure 1 Removing Left Lift Assembly Replacement Install Lift Assembly. Position Lift Assembly in frame. Raise or lower xerographic frame as required and push in or pull out Lift Assembly actuator as required to engage lift bearings with slots in xerographic frame. Install front top screw, then front bottom screw, then rear screws (2).
Page 874: Rep 9.22 Transfer Belt
REP 9.22 Transfer Belt Remove Handle (Figure Parts List on PL 5.3 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION Cover Transfer Belt in a black bag.
Page 875 Position Support (Figure Install Stand Plate (Figure Remove Screw and Support Install Sup- port and Screw Figure 5 Installing Stand Plate Figure 4 Positioning Latch Repairs and Adjustments Initial issue 09/03 REP 9.22 4-92 DC 3535/2240/1632, WC M24...
Page 876 Place Stand Plate below and stand IBT Belt Assembly. 10. Remove Brackets (Figure Relax tension of Belt on both sides (Figure Remove Screws (5) and Brackets (2) Lock Forcefully push roll and do step 2 Push Tab so Lock engages plate Figure 6 Relaxing Belt Tension Figure 7 Removing Bracket Initial issue...
Page 877 11. Pull out Backup Roll Housing from hole below and rotate (Figure 12. Remove Transfer Belt (Figure Lift Backup Rotate Roll Hous- Housing 1/4 ing to disen- turn gage bottom Figure 8 Pulling Out Backup Roll Housing Figure 9 Removing Transfer Belt Repairs and Adjustments Initial issue 09/03...
Page 878 Replacement After installing Transfer Belt, move it to center of IBT Frame so that exposed parts of IBT Drive Roll should be equal (Figure 11). Install Transfer Belt with Reflector at rear (Figure 10). Drive Roll Equal amount of Exposed part of IBT Drive Roll on each side Reflector Figure 11 Positioning Transfer Belt...
Page 879 If Transfer Belt is skewed or wrinkled, perform following steps: (Figure 12). Relax tension of Belt. Rotate Gear in arrow direction and move Transfer Belt. Reposition Belt while Rotating Gear Gear Relax Belt Tension Figure 12 Re-positioning Transfer Belt Repairs and Adjustments Initial issue 09/03 REP 9.22...
Page 880: Rep 9.23 1St Btr Roll
REP 9.23 1st BTR Roll REP 9.24 2nd BTR Roll Parts List on PL 5.4 Parts List on PL 2.8 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 881: Rep 9.25 Erase Lamp/Rail (K,Y,M,C)
REP 9.25 Erase Lamp/Rail (K,Y,M,C) REP 9.26 ATC Sensor Parts List on PL 4.2 Parts List on PL 6.2 Replacement Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 882 12. Remove ATC Sensor (Figure Replacement Remove ATC Sensor Setup Data Tag from new sensor. On tag, highlight K, C, M, or Y as required for color of developer housing. Raise Xerographic Release Lever and install Tag in position shown (Figure Lift Lock and move...
Page 883: Rep 9.27 Retract Shaft
REP 9.27 Retract Shaft Parts List on PL 5.4 Replacement Align Cam and Flag as shown (both on the same side) (Figure Incorrect Alignment Correct Alignment Figure 1 Cam and Flag Alignment Repairs and Adjustments Initial issue 09/03 REP 9.27 4-100 DC 3535/2240/1632, WC M24...
Page 884: Rep 10.1 Fuser
REP 10.1 Fuser REP 10.2 Fuser Fan Parts List on PL 7.1 Parts List on PL 8.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 885: Rep 10.3 Main/Sub Heater Rod
REP 10.3 Main/Sub Heater Rod Remove Heater Rods (Figure Parts List on PL 7.2 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION Wait until the Fuser cools down before performing this procedure.
Page 886: Rep 12.1 H Transport Assembly
REP 12.1 H Transport Assembly Disengage Hook (2) from the Stud on both sides and remove H Transport Assembly (Fig- Parts List on PL 17.1 Removal WARNING Hook To avoid personal injury or shock, do not perform repair or adjustment activities with Hook the power switch on or electrical power applied to the machine.
Page 887: Rep 12.2 H Transport Belt
REP 12.2 H Transport Belt Remove the output H Transport Roll (Figure Parts List on PL 17.4 Removal Remove the WARNING H Transport Belts To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove H Remove the H Transport Assembly (REP...
Page 888: Rep 12.3 Entrance Sensor And Top Tray Full Sensor
REP 12.3 Entrance Sensor and Top Tray Full Sensor Remove the H Transport Entrance Sensor or Top Tray Full Sensor (Figure Parts List on PL 17.4 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 889: Rep 12.4 Finisher
REP 12.4 Finisher Parts List on PL 17.5 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Separate IIT and IOT. Remove the following parts: H Transport Assembly (REP 12.1)
Page 890: Rep 12.5 Stack Height Sensor Assembly
REP 12.5 Stack Height Sensor Assembly NOTE: It may be necessary to prop the Top Cover open during the next step. Parts List on PL 17.6 Open the Top Cover and remove the Stack Height Sensor Assembly (Figure Removal WARNING Remove the Screw To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 891: Rep 12.6 Eject Roll Assembly
REP 12.6 Eject Roll Assembly Disconnect the connector (Figure Parts List on PL 17.6 Removal Remove WARNING Screws (2) To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the following parts: Rear Cover 17.5)
Page 892 Remove the Thumbscrews (2) (Figure Remove the Tray Guide (Figure Remove Screws (4) Remove Cable from Tray Guide and remove Tray Guide Remove Fastener Figure 3 Removing Thumbscrews and Cable Clamp Figure 4 Removing Tray Guide Initial issue Repairs and Adjustments 09/03 REP 12.6 DC 3535/2240/1632, WC M24...
Page 893 Remove the Home Sensor (Figure Remove Eject Roll (Figure Disconnect harness and remove Home Sensor Remove Remove Collar Clip, and Gear Actuator, Clutch Remove Clip and Bearing from both ends Figure 5 Remove Home Sensor Disconnect Hook (2) from Eject Shaft and remove Eject Roll Figure 6 Removing Eject Roll Repairs and Adjustments...
Page 894 Remove Eject Shaft (Figure Replacement When replacing Feed Roll or Eject Shaft, replace them simultaneously. When installing the Clutch, be sure to insert the Pawl into Clutch grooves (Figure Remove Clip and Gear Remove Clip Bearing on both sides Remove Eject Shaft Figure 7 Removing Eject Shaft Figure 8 Inserting Pawl into Clutch Grooves...
Page 895 Make sure when installing the Plate, that the Cable Tie (Strain Relief) is inside the Bracket and the cable is routed through the notch (Figure Bracket Notch Cable Tie (Strain Relief) Figure 9 Routing the Cable Repairs and Adjustments Initial issue 09/03 REP 12.6 4-112...
Page 896: Rep 12.7 Decurler Roll
REP 12.7 Decurler Roll Remove the Decurler Roll (Figure Parts List on PL 17.7 Removal WARNING Insert a sheet of paper to keep rollers separated To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the following parts: Front Cover 17.5)
Page 897: Rep 12.8 Finisher Drive Motor
REP 12.8 Finisher Drive Motor Parts List on PL 17.7 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Rear Cover 17.5).
Page 898: Rep 12.9 Belt
REP 12.9 Belt REP 12.10 Rail Parts List on PL 17.7 Parts List on PL 17.9 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 899 Remove Stapler Assembly (Figure Remove the PWB Cover (Figure Remove Screws (10) and Cover Remove Screws (2), Ground Wire (1) and Stapler Figure 3 Removing the PWB Cover Figure 2 Removing Stapler Assembly Repairs and Adjustments Initial issue 09/03 REP 12.10 4-116 DC 3535/2240/1632, WC M24...
Page 900 Move the PWB Chassis down (Figure Remove Rear Rail Mounting Screws (2) (Figure Disconnect P849 and P846 and Disconnect remove from P848 and Remove Guide remove from Screws (2) Guide Loosen Screw Remove Screws (2) and allow PWB Chas- sis to hang down Figure 5 Removing Rear Rail Mounting Screws Figure 4 Moving PWB Chassis Down...
Page 901 Remove Front Rail Mounting Screws (2) (Figure Remove the Rail Assembly (Figure Disconnect Connector Remove Screws (2) Figure 7 Removing Rail Assembly Figure 6 Removing Front Rail Mounting Screws Repairs and Adjustments Initial issue 09/03 REP 12.10 4-118 DC 3535/2240/1632, WC M24...
Page 902 Remove the Carriage Assembly (Figure 10. Remove Screws (5) and remove Rail (Figure Screws (5) Figure 8 Removing the Carriage Assembly Figure 9 Removing Rail Initial issue Repairs and Adjustments 09/03 REP 12.10 DC 3535/2240/1632, WC M24 4-119...
Page 903: Rep 12.11 Stapler Assembly
REP 12.11 Stapler Assembly Remove the Stapler Assembly (Figure Parts List on PL 17.9 Removal Remove Screws (2), WARNING Ground Wire (1) and Stapler To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Open the Front Cover.
Page 904 Replacement Insert Stapler Assembly Tab into Slot (Figure Slot Figure 3 Inserting Tab into Slot Initial issue Repairs and Adjustments 09/03 REP 12.11 DC 3535/2240/1632, WC M24 4-121...
Page 905: Rep 12.12 Compiler Tray Assembly
REP 12.12 Compiler Tray Assembly Disconnect Connector (Figure Parts List on PL 17.10 Removal Remove WARNING Remove Screw (2) Plate To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the following parts: Rear Cover 17.5)
Page 906 Remove Thumbscrews (2) (Figure Remove the Tray Guide (Figure Remove Screws (4) Remove Cable from Tray Guide and remove Tray Remove Fastener Guide Figure 3 Removing Thumbscrews (2) and Cable Clamp Figure 4 Removing Tray Guide Initial issue Repairs and Adjustments 09/03 REP 12.12 DC 3535/2240/1632, WC M24...
Page 907 Release Compiler Tray Harness (Figure Remove the Screw on the Inboard side (Figure Screw Disconnect and remove from Guide Disconnect from Finisher PWB and remove from Guide Move harnesses back through frame Figure 5 Releasing Compiler Tray Harness Figure 6 Removing Screw on Inboard Side Repairs and Adjustments Initial issue 09/03...
Page 908 Remove the Compiler Tray Assembly (Figure Replacement Make sure when installing the Plate, that the Cable Tie (Strain Relief) is inside the Bracket and the cable is routed through the notch (Figure Bracket Notch Cable Tie Figure 7 Removing Compiler Tray Assembly (Strain Relief) Figure 8 Routing the Cable Initial issue...
Page 909: Rep 12.13 Stacker Motor Assembly
REP 12.13 Stacker Motor Assembly Remove the Stacker Motor Assembly (Figure Parts List on PL 17.11 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with Lift PWB Chassis the power switch on or electrical power applied to the machine. and Remove Screws (2) Remove the Rear Cover...
Page 910: Rep 12.14 Front Elevator Bracket
REP 12.14 Front Elevator Bracket Disconnect Connector (Figure Parts List on PL 17.11 Removal Remove WARNING Remove Screw (2) Plate To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the following parts: Rear Cover 17.5)
Page 911 Remove the Thumbscrews (2) (Figure Remove the Tray Guide (Figure Remove Screws (4) Remove Cable from Tray Guide and remove Tray Remove Fastener Figure 3 Removing Thumbscrews Guide and Cable Clamp Figure 4 Removing Tray Guide Repairs and Adjustments Initial issue 09/03 REP 12.14 4-128...
Page 912 Move PWB Chassis (Figure Remove Front Elevator Bracket (Figure Remove Screws (3) and Elevator Bracket Assembly Release Wires from Clamp Move PWB Chassis Remove Figure 6 Removing Elevator Bracket Assembly Loosen Screws Screw Figure 5 Moving PWB Chassis Initial issue Repairs and Adjustments 09/03 REP 12.14...
Page 913 Replacement Make sure when installing the Plate, that the Cable Tie (Strain Relief) is inside the Bracket and the cable is routed through the notch (Figure Bracket Notch Cable Tie (Strain Relief) Figure 7 Routing the Cable Repairs and Adjustments Initial issue 09/03 REP 12.14...
Page 914: Rep 12.15 Paddle Gear Shaft
REP 12.15 Paddle Gear Shaft Remove Screw on Paddle Gear Shaft (Figure Parts List on PL 17.12 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the following parts: Stapler Assembly (REP...
Page 915 Remove the Paddle Gear Shaft (Figure Figure 3 Removing Paddle Gear Shaft Repairs and Adjustments Initial issue 09/03 REP 12.15 4-132 DC 3535/2240/1632, WC M24...
Page 916: Rep 12.16 Finisher Pwb
REP 12.16 Finisher PWB Parts List on PL 17.13 Removal Remove Wire Harness from WARNING Guides (4) To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. CAUTION PWBs can be damaged by electrostatic discharge.
Page 917 Remove the Finisher PWB (Figure Remove Screws (6) and PWB Figure 3 Removing Finisher PWB Replacement Install the retained ROM removed in step of the removal procedure on the new Finisher PWB. Before attempting to install the PWB Cover, make sure the ceramic Cores, installed to the wires, are dressed properly inside the PWB Box.
Page 918: Rep 12.17 Entrance Upper Cover
REP 12.17 Entrance Upper Cover Remove the Gate In Solenoid Assembly (Figure Parts List on PL 17.3 Removal Remove Screw (1) Remove the H Transport Assembly (REP 12.1). and Ground Wire Remove the following: H Transport Front Cover 17.3) H Transport Rear Cover 17.3) Remove the H Transport Cover and cover Stop (Figure...
Page 919 Remove the Entrance Upper Cover (Figure Remove Entrance Upper Cover Remove Screws (4) Figure 3 Removing the Entrance Upper Cover Repairs and Adjustments Initial issue 09/03 REP 12.17 4-136 DC 3535/2240/1632, WC M24...
Page 920: Rep 12.18 Cam Bracket Assembly
REP 12.18 Cam Bracket Assembly Release Harnesses (Figure Parts List on PL 17.8 Removal Remove Clamp Remove wires from Frame WARNING from Clip To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Rear Cover 17.5) Position the Actuator...
Page 921 Remove the Cam Bracket Assembly (Figure Replacement Reinstall the Cam Bracket Assembly (Figure Remove Screws (4) Raise Top Cover to raise Roller while performing step 2 Remove Cam Bracket Assembly Align Axle with Hole Figure 3 Removing the Cam Bracket Assembly Figure 4 Inserting Axle of Cam Bracket Assembly into Hole Repairs and Adjustments Initial issue...
Page 922 Engage the solenoid pawl (Figure Rotate Cam so Pawl engages Slot Figure 5 Engaging Pawl with Slot Initial issue Repairs and Adjustments 09/03 REP 12.18 DC 3535/2240/1632, WC M24 4-139...
Page 923: Rep 12.19 Finisher Rack Assembly
REP 12.19 Finisher Rack Assembly Remove Bottom Plate (Figure Parts List on PL 17.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Finisher (REP 12.4).
Page 924 Remove Rear Rack (Figure Remove Front Rack (Figure Lift to Remove Rack Lift to Remove Rack Remove Remove Thumbscrew Thumbscrew Figure 3 Removing Rear Rack Figure 4 Removing Front Rack Initial issue Repairs and Adjustments 09/03 REP 12.19 DC 3535/2240/1632, WC M24 4-141...
Page 925: Rep 12.20 Lowering Stacker Tray
REP 12.20 Lowering Stacker Tray Parts List on PL 17.11 Removal If the need arises to lower the Stacker Tray quickly or without power applied perform following: WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 926: Rep 14.1 Top Cover
REP 14.1 Top Cover Parts List on PL 10.2 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Without Finisher, go to step 6. With Finisher, go to step 2.
Page 927: Rep 14.2 Rear Cover (Iot)
REP 14.2 Rear Cover (IOT) REP 14.3 Right Cover Parts List on PL 10.3 Parts List on PL 10.1 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 928: Rep 14.4 Rear Left Middle Cover
REP 14.4 Rear Left Middle Cover Hidden Tabs Parts List on PL 10.3 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Rear Cover (REP 14.2).
Page 929: Rep 14.5 Rear Left Upper Cover
REP 14.5 Rear Left Upper Cover REP 14.6 Left Lower Cover Assembly Parts List on PL 10.3 Parts List on PL 2.3 Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 930: Rep 14.7 Front Cover Assembly
REP 14.7 Front Cover Assembly Parts List on PL 10.1 Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove Front Cover (Figure Hinge Pin Open Tray 1 approximately 100 mm for possible cover support.
Page 931: Rep 14.8 Fuser Cover
REP 14.8 Fuser Cover REP 14.9 Rear Cover (Tray Module) Parts List on PL 10.2 Parts List on PL 16.16 (TTM), PL 15.11 (3TM) Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 932: Rep 14.10 Inner Cover
REP 14.10 Inner Cover REP 14.11 Left Cover Assembly Parts List on PL 8.1 Parts List on PL 16.13 (TTM), PL 15.10 (3TM) Removal Removal WARNING WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine.
Page 933: Rep 14.12 Left Lower Cover
REP 14.12 Left Lower Cover Parts List on PL 16.16 (TTM), PL 15.11 (3TM) Removal WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Remove the Left Lower Cover (Figure Remove...
Page 934: Adj 5.1 Dadf Side Registration
ADJ 5.1 DADF Side Registration • 1 to 1-sided • A3 or 11 x 17 Paper Supply Purpose • 100% Reduce/Enlarge Align image scanned from document with left side edge of paper. • 2 Copies Press Start and discard the first copy. Check On side 1 of copy 2 measure and record the distance between the side edge and the Make two copies from the Platen Glass to be used as DADF originals.
Page 935 Adjustment Adjust Side 1 DADF Side Registration. Enter NVM Rear/Write (dC131) [715-015]. NOTE: Increasing value moves side edge metrics SE1 through SE4 toward edge. If B is more than A, increase the NVM value (15 = approx. 1 mm). If B is less than A, decrease the NVM value (15 = approx. 1 mm). Check results of adjustment and adjust if required.
Page 936: Adj 5.2 Dadf Counterbalance
ADJ 5.2 DADF Counterbalance Adjustment WARNING Purpose To avoid personal injury or shock, do not perform repair or adjustment activities with Correct DADF opening and closing action. the power switch on or electrical power applied to the machine. Check CAUTION When removing the Rear Cover, disconnect LED Connector on DADF PWB.
Page 937: Adj 5.3 Dadf Parallelism
ADJ 5.3 DADF Parallelism Adjustment CAUTION Purpose The DADF Parallelism must be made within ±1mm of the specified range. Enable parallel Document placement and image scan. CAUTION Check When removing the Rear Cover, disconnect LED Connector on DADF PWB. Remove Rear Cover (REP 5.18).
Page 938: Adj 5.4 Document Transport Height
ADJ 5.4 Document Transport Height Adjustment CAUTION Purpose When removing the Rear Cover, disconnect LED Connector on DADF PWB. Enable document feed at the correct speed and free of skew. Remove Rear Cover (REP 5.18). Check Raise DADF and loosen the Screws (2) (Figure WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with...
Page 939 Adjust Document Transport Height (Figure Lower DADF Lower Document Raise Docu- Transport Frame ment Trans- port Frame Adjust Screw Raise DADF Tighten Screws Figure 3 Adjusting Document Transport Height Repeat check. Repairs and Adjustments Initial issue 09/03 ADJ 5.4 4-156 DC 3535/2240/1632, WC M24...
Page 940: Adj 5.5 Dadf Top Registration
ADJ 5.5 DADF Top Registration Check DADF Top Edge Registration for Side 1. Load both DADF Originals in DADF, 1 on top, with top edge metrics LE1 through Purpose LE3 toward right. Align image scanned from document with top edge of paper. Select the following: •...
Page 941 • 1 Copy Adjustment iii. Press the Start button. Adjust Side 1 DADF Side Registration. Check that top edge metrics are same distance from edge of paper for both copies. Enter NVM Rear/Write (dC131) [710-005]. If the difference is greater than 1 mm, go to step 2 of the adjustment. NOTE: Increasing value moves lead edge metrics LE1 through LE3 toward edge.
Page 942: Adj 5.6 Dadf Document Calibration
ADJ 5.6 DADF Document Calibration Purpose This procedure calibrates the document size detection circuitry in the DADF. Perform this adjustment whenever any the following occur: • Replacement of the DADF. • When an error is detected after replacing Registration Roll, Feed Roll, and Retard Roll. •...
Page 943: Adj 5.7 Dadf Non-Standard Document Custom Registration
ADJ 5.7 DADF Non-standard Document Custom Enter the 710-023 data. (Select the paper direction that the customer specifies from the table below, and enter it.) Registration The following are information regarding the NVM entered above. Purpose Table 1 Preliminary-Document sizes other than DADF detectable document size (non-standard size) are registered and transported as standard document size.
Page 944: Adj 6.1 Full/Half Rate Carriage
ADJ 6.1 Full/Half Rate Carriage Align Half Rate Carriage with Rail Hole (Figure Manually move Full Rate Carriage away from home position approximately 105 mm Purpose while observing Rail Tool Hole to align with Carriage Tool Hole in Half Rate Carriage. Establish Full Rate and Half Rate Carriage position.
Page 945 Install Alignment Tool in front end of Half Rate Carriage (Figure If tool does not install, loosen the set screws (2) and turn the pulley to align the tool holes with each other (Figure Loosen set screws (2) Rotate Pulley Figure 3 Installing Alignment Tool in Front End of Half Rate Carriage Figure 4 Loosening the Set Screws Check that tool will install in other end of carriage.
Page 946 Check that Alignment Tool can be installed through frame into alignment hole in Full Rate Adjustment Carriage (Figure NOTE: Front of Full Rate Carriage shown. Adjustment steps are same for rear of Full Rate If Alignment Tool fits through frame hole into Full Rate Carriage Alignment Hole, perform Carriage.
Page 947 Repairs and Adjustments Initial issue 09/03 ADJ 6.1 4-164 DC 3535/2240/1632, WC M24...
Page 948: Adj 9.1 Max Setup
ADJ 9.1 Max Setup Purpose To conduct a check of the machine and set it up so that excellent copy quality can be consis- tently obtained by stabilizing the development potential and copy density. Adjustment Max Setup consists of 5 separate adjustments that should be performed in the following sequence: 9.7, IIT Calibration (dC945) NOTE: Perform...
Page 949: Adj 9.2 Atc Sensor Setup (Dc921)
ADJ 9.2 ATC Sensor Setup (dC921) • 752-069 through 752-072 (YMCK ATC Correction Coefficient) • 752-073 through 752-076 (YMCK ATC Correction Offset) Purpose • 752-709 through 752-712 (YMCK Initial Value of Sensitivity Gradient) CAUTION • 752-703 through 752-716 (YMCK Initial Output Value at Standard TC) This procedure should only be performed when the ATC Sensor or Developer Housing is being If one or more ATC Sensors have been replaced, or if you are not sure of the replacement replaced, OR when there is reason to believe that the calibration values in NVM are incorrect.
Page 950: Adj 9.3 Trc Control/Toner Density Setup (Dc922)
ADJ 9.3 TRC Control/Toner Density Setup (dC922) ADJ 9.4 ADC Output Check (dC934) Purpose Purpose To check the output of ATC Sensor and to determine if TC Control performed normally. • To check the following functions • ADC (2 gradation) patch for Potential Control on the IBT Allows manual adjustment of TC if control is not functioning.
Page 951: Adj 9.5 Trc Adjust (Dc924)
ADJ 9.5 TRC Adjust (dC924) Purpose CAUTION Perform this adjustment only to correct a strong customer complaint. Altering the setpoints will affect both Print and Copy modes. Also, there is quite a bit of overlap among the low, medium, and high densities. For these reasons, it is recommended that this procedure not be used unless absolutely necessary.
Page 952: Adj 9.6 Color Registration (Dc685)
ADJ 9.6 Color Registration (dC685) Check the Judgement window. If NG is displayed, perform the Rough Skew Setup then repeat the Fine Skew check. Purpose If OK is displayed in the Judgement window, check the Skew Correction row in the To establish correct horizontal and vertical positioning of the four primary color images Skew Values window.
Page 953 Select the Center Setup button. Select Start. CAUTION Make sure not to hook the wiring harness when moving the MOB Sensor. If Center Setup is OK, dC685 is complete. Use the Cleaning Tool to pull the MOB Sensor back to the original position, and fasten the screw. If Center Setup fails, ensure MOB Sensor is positioned to the rear.
Page 954: Adj 9.7 Iit Calibration (Dc945)
ADJ 9.7 IIT Calibration (dC945) ADJ 9.8 Hard Disk Diagnostics/Setup (dC355) Purpose Purpose • To calculate and set up the White Reference Correction Coefficient. To perform diagnostics and setup (initialization) of each partition in the hard disk. • To correct the IIT sensitivity dispersion (CCD Calibration). NOTE: Perform this procedure only after the customer's approval is obtained.
Page 955: Adj 9.9 Iot Registration Series (Dc129)
ADJ 9.9 IOT Registration Series (dC129) Purpose The purpose is to adjust the position of the printed image on the page. This is done by chang- ing the value in the appropriate NVM location in dC129. This controls where the ROS writes the image.
Page 956 Side Edge Registration for Paper Trays 1 - 5 Duplex (Side 2) Registration Purpose Purpose The purpose of this procedure is to correctly position the lead edge and side edge of the image NOTE: Each Paper Tray has a separate setting for side edge registration. in relation to the edge of the paper.
Page 957: Adj 9.10 Iit Lead Edge Registration
Lead Edge Registration for Tray 5 (MSI) ADJ 9.10 IIT Lead Edge Registration Purpose Purpose To correctly set the lead edge of the image in relation to the edge of the paper. To adjust the IIT scan timing in the Slow Scan direction and to correct the copy position. Check Check Load Tray 5 with 8.5x11”/A4 LEF paper.
Page 958: Adj 9.11 Iit Side Edge Registration
Adjustment ADJ 9.11 IIT Side Edge Registration Enter dC131 [715-301]. Purpose Change the value: To adjust the IIT scan timing in the Fast Scan direction and to correct the copy position. • Each bit represents 0.036 mm • Increase the value to move the image toward the lead edge. Check •...
Page 959: Adj 9.12 Iit Vertical/Horizontal Magnification
If the value is not within the specified range, perform the Adjustment: ADJ 9.12 IIT Vertical/Horizontal Magnification Adjustment Purpose Enter dC131 [715-014]. To correct the horizontal (fast scan)/vertical (slow scan) magnification ratio for a 100% copy. Change the value: • Each bit represents 0.036 mm Check •...
Page 960 Lead Edge 200mm +/-1mm Figure 1 Checking Horizontal Magnification Initial issue Repairs and Adjustments 09/03 ADJ 9.12 DC 3535/2240/1632, WC M24 4-177...
Page 961 Check vertical magnification (Figure Measure the 300mm line running from near LE1 to the trail edge of the 1.8lp ladder. If the dimension is not 300mm ±1.5mm, perform the Adjustment. Lead Edge 300mm +/- 1.5mm Figure 2 Checking Vertical Magnification Adjustment Horizontal Magnification Adjustment •...
Page 962: Adj 9.13 Ui Display Calibration
ADJ 9.13 UI Display Calibration Purpose Adjust the display by making the buttons on the display correspond to the Touch Panel, so that users can correctly select the content indicated on the display. Perform this adjustment when UI PWB or the Control Panel are replaced. Adjustment NOTE: Use the stylus installed under the UI Control Panel for the adjustment.
Page 963: Adj 9.14 Inboard/Outboard Density
ADJ 9.14 Inboard/Outboard Density Purpose CAUTION Perform this adjustment only to correct a customer complaint. Altering settings to correct for a specific condition may have unintended effects in other situations. Make as small a correction as possible to satisfy the complaint. To perform the ROS In/Out light quantity correction with this adjustment, when IN/Out densities are different but the parameters other than ROS light quantity judges that all is normal.
Page 964 Figure 4 Pattern #3 Figure 2 Pattern #1 Figure 5 Pattern #4 Figure 3 Pattern #2 Initial issue Repairs and Adjustments 09/03 ADJ 9.14 DC 3535/2240/1632, WC M24 4-181...
Page 965 Figure 8 Pattern #7 Figure 6 Pattern #5 Figure 9 Pattern #8 Figure 7 Pattern #6 Repairs and Adjustments Initial issue 09/03 ADJ 9.14 4-182 DC 3535/2240/1632, WC M24...
Page 966 Figure 10 Pattern #9 Figure 12 Pattern #11 Figure 13 Pattern #12 Figure 11 Pattern #10 Initial issue Repairs and Adjustments 09/03 ADJ 9.14 DC 3535/2240/1632, WC M24 4-183...
Page 967 Figure 16 Pattern #15 Figure 14 Pattern #13 Figure 17 Pattern #16 Figure 15 Pattern #14 Repairs and Adjustments Initial issue 09/03 ADJ 9.14 4-184 DC 3535/2240/1632, WC M24...
Page 968 Figure 18 Pattern #17 Figure 20 Pattern #19 Figure 19 Pattern #18 Initial issue Repairs and Adjustments 09/03 ADJ 9.14 DC 3535/2240/1632, WC M24 4-185...
Page 969: Adj 9.15 Light Image Setup
ADJ 9.15 Light Image Setup – CCD Calibration - Use the correct color test pattern (82E13120).The Reflection values for YMCK vs. RGB marked "X" in Table 1 should be between 200 and Purpose 250. if not perform procedure to clean IIT optics and repeat the step. CAUTION Table 1 CCD Calibration Perform this adjustment only to correct a customer complaint.
Page 970 Perform an Auto Gradation for Copy-Text, Copy-Photo, Print-Text and Print-Photo (For DC3535, Copy Text, Copy-Photo, Print, Network Controller 1). Check for the following: • Prints improved but copies did not - adjust Color Balance as described in step 6 above •...
Page 971 Repairs and Adjustments Initial issue 09/03 ADJ 9.15 4-188 DC 3535/2240/1632, WC M24...
Page 972: Adj 12.1 Finisher Alignment
ADJ 12.1 Finisher Alignment Purpose Align IOT copy output with entrance to Finisher H Transport. Adjustment WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. Ensure H Transport is set correctly (Figure 1) and...
Page 973 Repairs and Adjustments Initial issue 09/03 ADJ 12.1 4-190 DC 3535/2240/1632, WC M24...
Page 974 5 Parts List Overview Air System Introduction ........................PL 8.1 Air System......................5-37 Subsystem Information ....................Electrical Components Symbology ........................PL 9.1 Electrical Components: 1 of 3 ................5-38 Parts Lists PL 9.2 Electrical Components: 2 of 3 ................5-39 PL 9.3 Electrical Components: 3 of 3 ................
Page 975 PL 16.11 Tray 4 Feeder: 1 of 2 ..................5-71 PL 16.12 Tray 4 Feeder: 2 of 2 ..................5-72 PL 16.13 Left Cover Assembly..................5-73 PL 16.14 Tray 3/4 Lift Gear Assembly ................5-74 PL 16.15 Electrical Components and Casters ..............5-75 PL 16.16 Covers ......................
Page 976: Introduction
NASG - North American Solutions Group - Canada Canada Xerox Europe Symbology Symbology used in the Parts List section is identified in the Symbology section. Service Procedure Referencing If a part or assembly has an associated repair or adjustment procedure, the procedure number will be listed at the end of the part description in the parts lists e.g.
Page 977: Subsystem Information
Subsystem Information Use of the Term “Assembly” The term “assembly” will be used for items in the part number listing that include other itemized parts in the part number listing. When the word “assembly” is found in the part number listing, there will be a corresponding item number on the illustrations followed by a bracket and a listing of the contents of the assembly.
Page 978: Symbology
Symbology A Tag number within a circle having a shaded bar and pointing to an item number shows that the configuration of the part shown is the configuration before the part was changed by the Tag A Tag number within a circle pointing to an item number shows that the part has been changed number within the circle (Figure 2).
Page 979 A tag number within a circle with no apex shows that the entire drawing has been changed by A tag number within a circle with no apex and having a shaded bar shows that the entire the tag number within the circle (Figure 3). Information on the modification is in the Change Tag drawing was the configuration before being changed by the tag number within the circle (Figure Index.
Page 980: Pl 1.1 Drive Unit
PL 1.1 Drive Unit Item Part Description 007K87370 Drum Motor Assembly (DC3535) (REP 4.4) – 007K85750 Drum Motor Assembly (DC2240/1632/WC24) (REP 4.4) – Drum Motor (P/O PL 1.1 Item 1) – Gear Bracket (P/O PL 1.1 Item 1) 007K87600 IBT Motor Assembly (REP 4.2) –...
Page 981: Pl 1.2 Main Drive Motor Assembly
PL 1.2 Main Drive Motor Assembly Item Part Description – Friction Clutch (Not Spared) – Shaft (Not Spared) – Gear (32T) (Not Spared) – Gear (28T) (Not Spared) – Bearing (Not Spared) – Shaft (Not Spared) – Gear (20T) (Not Spared) 121K22470 Takeaway Clutch –...
Page 982: Pl 1.3 Ibt Steering Motor And Mob Sensor
PL 1.3 IBT Steering Motor and MOB Sensor Item Part Description 007K85580 IBT Steering Drive Assembly (REP 9.12) – IBT Steering Motor (P/O PL 1.3 Item 1) – Plate (P/O PL 1.3 Item 1) 130K60865 MOB Sensor Assembly (REP 9.14,ADJ 9.6) –...
Page 983: Pl 2.1 Tray 1: 1 Of 2
PL 2.1 Tray 1: 1 of 2 Item Part Description 003E23672 Stop 014E42850 Spacer 110K08541 Tray 1 Paper Size Sensor (REP 7.5) 050K48981 Tray 1 (DC3535/WC24) (REP 7.8) – 050K48171 Tray 1 (DC2240/1632) (REP 7.8) – Cover (Not Spared) 892E41110 Label (1) (DC2240/1632) –...
Page 984: Pl 2.2 Tray 1: 2 Of 2
PL 2.2 Tray 1: 2 of 2 Item Part Description 892E90351 Instruction Label (DC3535/WC24) – 892E13310 Instruction Label (DC2240/1632) – Pad (Not Spared) – Max Label (Not Spared) – Tray (Not Spared) – Side Guide (Not Spared) – End Guide (Not Spared) –...
Page 985: Pl 2.3 Tray 1 Feeder And Left Lower Cover Assembly
PL 2.3 Tray 1 Feeder and Left Lower Cover Assembly Item Part Description 059K15573 Tray 1 Feeder (REP 7.3) 802K13193 Left Lower Cover Assembly (REP 14.6) – Left Lower Cover (P/O PL 2.3 Item 029E31600 Rivet – Bracket (P/O PL 2.3 Item 2) –...
Page 986: Pl 2.4 Tray 1 Feeder: 1 Of 2
PL 2.4 Tray 1 Feeder: 1 of 2 Item Part Description 127K23230 Tray 1 Feed/Lift Motor (REP 7.4) – Bracket (Not Spared) 005K83081 One-way Clutch 007K85730 One-way Gear – Gear (13T) (Not Spared) – Bearing (Not Spared) – Shaft (Not Spared) –...
Page 987: Pl 2.5 Tray 1 Feeder: 2 Of 2
PL 2.5 Tray 1 Feeder: 2 of 2 Item Part Description – Spring (Not Spared) 600K78460 Roll Kit (3 Rolls/Kit) 005K05890 One-way Clutch – Gear (Not Spared) – Shaft (Not Spared) – Chute (Not Spared) – Spring (Not Spared) – Friction Clutch (Not Spared) –...
Page 988: Pl 2.6 Registration Transport
PL 2.6 Registration Transport Item Part Description 059K24661 Registration Transport Assembly (REP 8.6) – Bearing (P/O PL 2.6 Item 1) – Bearing (P/O PL 2.6 Item 1) – Takeaway Roll (P/O PL 2.6 Item 1) – Gear (22T) (P/O PL 2.6 Item 1) –...
Page 989: Pl 2.7 Left Cover Unit
PL 2.7 Left Cover Unit Item Part Description 007E64740 Damper Gear (11/23T) – Stud (Not Spared) 004E11831 Damper (White) – Left Upper Cover (Not Spared) 802K45492 Left Cover Assembly – Left Cover (P/O PL 2.7 Item 5) – Screw (Not Spared) –...
Page 990: Pl 2.8 Left Cover Assembly: 1 Of 2
PL 2.8 Left Cover Assembly: 1 of 2 Item Part Description 054K22410 Registration Chute – Holder (Not Spared) 604K07070 2nd BTR (REP 9.24) 809E26070 Spring 015K48381 Support – Left Cover (Not Spared) 007E62630 Gear (22T) 059K15612 Exit Roll 007E75201 Gear –...
Page 991: Pl 2.9 Left Cover Assembly: 2 Of 2
PL 2.9 Left Cover Assembly: 2 of 2 Item Part Description – Bearing (Not Spared) 007K87440 Gear 127K29511 2nd BTR Retract Motor 130E82190 2nd BTR Retract Sensor – Bracket (Not Spared) 130E84300 POB Sensor – Bracket (Not Spared) – Spring (Not Spared) –...
Page 992: Pl 2.11 Exit Transport Assembly
PL 2.11 Exit Transport Assembly Item Part Description 059K29560 Exit Transport Assembly (REP 8.7) – Exit Transport Cover (Part of Item – Bearing (Part of Item 1) – Pin (Part of Item 1) – Exit Roll (Part of Item 1) 120E18160 Actuator –...
Page 993: Pl 2.12 Tray 5: 1 Of 2
PL 2.12 Tray 5: 1 of 2 Item Part Description 059K24802 Tray 5 (DC2240/1632) (REP 7.1) – 059K25581 Tray 5 (DC3535) (REP 7.1) Parts List Initial issue 09/03 PL 2.12 5-20 DC 3535/2240/1632, WC M24...
Page 994: Pl 2.13 Tray 5: 2 Of 2
PL 2.13 Tray 5: 2 of 2 Item Part Description – Spring (Not Spared) – Bracket (Not Spared) – Gear (Not Spared) – Spring (Not Spared) 050K48182 Tray 5 Assembly (DC2240/1632) – 050K48861 Tray 5 Assembly (DC3535) – Upper Frame (Not Spared) 120E11971 Actuator 130E82190...
Page 995: Pl 2.14 Tray 5 Feed Assembly
PL 2.14 Tray 5 Feed Assembly Item Part Description 038E23560 Paper Guide – Takeaway Roll (Not Spared) – Bearing (Not Spared) – Gear (Not Spared) – Pick-up Gear (Not Spared) – Cam Gear (Not Spared) – Stop Lever (Not Spared) –...
Page 996: Pl 2.15 Tray 5 Assembly
PL 2.15 Tray 5 Assembly Item Part Description – Lower Tray (Not Spared) – Cover (Not Spared) – Paper Size Sensor (Not Spared) – Side Guide (Not Spared) – Attention Label (Not Spared) – Instruction Label (Not Spared) – Label (Not Spared) –...
Page 997: Pl 3.1 Ros Assembly
PL 3.1 ROS Assembly Item Part Description – Bracket (Not Spared) 062K10881 ROS (DC2240/1632/WC24) (REP 6.1,ADJ 9.6) – 062K11421 ROS (DC3535) (REP 6.1,ADJ 9.6) – Seal Glass (Y) (Not Spared) – Seal Glass (M) (Not Spared) – Seal Glass (C) (Not Spared) –...
Page 998: Pl 4.1 Xerographic Module: 1 Of 2
PL 4.1 Xerographic Module: 1 of 2 Item Part Description 802K47090 Waste Toner Cartridge Cover (REP 9.3) – Waste Toner Cartridge (Not Spared) (REP 9.4) 003K86122 Sensor Holder Assembly – Lever (P/O PL 4.1 Item 3) – Waste Toner Cartridge Interlock Switch (P/O PL 4.1 Item 3) –...
Page 999: Pl 4.2 Xerographic Module: 2 Of 2
PL 4.2 Xerographic Module: 2 of 2 Item Part Description 015K52320 Plate Assembly (REP 9.8) – Wire Harness (P/O PL 4.2 Item 1) – Xero PLate (P/O PL 4.2 Item 1) – Block (M, C, K) (P/O PL 4.2 Item 1) –...
Page 1000: Pl 5.1 Lift Unit
PL 5.1 Lift Unit Item Part Description 001K70542 Left Lift Assembly (REP 9.21) 001K70551 Right Lift Assembly (REP 9.20) – Bearing (Not Spared) – Washer (Not Spared) – Plate (Not Spared) 003K12881 Latch Assembly 003E52290 Left Hinge (REP 9.19) 003E52300 Right Hinge (REP 9.19) 006E71740 Shaft...

This manual is also suitable for:

Docucolor 3535 Docucolor 1632 Workcentre m24

Xerox DocuColor 2240 Service Manual

Introduction

1 Service Call Procedures

2 Status Indicator Raps

Quick Links

Chapters

Related Manuals for Xerox DocuColor 2240

Summary of Contents for Xerox DocuColor 2240