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HGST Ultrastar Data102 User Manual

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User Guide
Ultrastar® Data102
Regulatory Model: H4102-J
June 2019
Rev. 1.11
1ET1094
Long Live Data ™ | www.hgst.com

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Summary of Contents for HGST Ultrastar Data102

  • Page 1 User Guide Ultrastar® Data102 Regulatory Model: H4102-J June 2019 Rev. 1.11 1ET1094 Long Live Data ™ | www.hgst.com...

  • Page 2: Table Of Contents

    Chapter 1 Overview................1 1.1 Ultrastar® Data102 Description............1 1.2 System Architecture Overview............2 1.3 System Level Block Diagram..............2 1.4 Ultrastar Data102 Specification Summary..........3 1.5 Ultrastar Data102 Layout..............5 1.6 List of Customer Replaceable Units (CRUs)........7 1.7 LEDs....................8 1.7.1 Front and Rear IO LEDs.............8 1.7.2 IOM LEDs..................11...
  • Page 3 User Guide Table of Contents Chapter 3 Component Overviews............29 3.1 Chassis Description................29 3.1.1 Chassis Specifications.............. 30 3.1.2 Chassis Layout................30 3.2 IOM Description................32 3.2.1 IOM Specifications..............33 3.2.2 IOM Layout................34 3.2.3 IOM Blank Description.............. 36 3.3 PSU Description................37 3.3.1 PSU Specifications..............37 3.3.2 PSU Layout................
  • Page 4 User Guide Table of Contents 3.7.3 CMA Cable Tray................50 3.8 Drive Assembly Description..............50 3.8.1 Drive Assembly Specifications..........51 3.8.2 Drive Assembly Layout............. 51 3.8.3 2.5" Drive Carrier Description........... 53 3.8.4 Drive Blank Description.............56 Chapter 4 Part Replacement............58 4.1 Part Replacement Service Window..........58 4.2 IOM Replacement................
  • Page 5 User Guide Table of Contents 5.1.5 Windows Upgrade Preparation..........213 5.1.6 Windows Upgrade to New Firmware........216 5.1.7 Non-Automatic Firmware Activation in Windows.....218 5.1.8 Upgrading Firmware with OOBM..........222 5.2 Configuring OOBM Network Settings..........224 5.2.1 Configuring OOBM Network Settings Using SES....224 5.3 Zoning.....................
  • Page 6 9.4 Japanese Compliance Statement, Class A ITE........8 9.5 Taiwan Warning Label Statement, Class A ITE........8 Chapter 10 Points of Contact.............9 11.1 Site and System Operation Requirements........10 11.1.1 Power Requirements............... 10 11.1.2 Supported Operating Systems..........10 11.1.3 Ultrastar Data102 Rack Requirements........11 11.1.4 ESD..................14...
  • Page 7 User Guide Table of Contents 11.1.5 Enclosure Cooling..............14 11.1.6 Host Connectivity..............15...

  • Page 8: Revision History

    April 2018 Revision 1.4 • Updated Compatible Drives List. See List of Compatible Drives (page 17). • Updated the Rack Requirements. See Ultrastar Data102 Rack Requirements (page 11). • Updated the Firmware Upgrades. See: Firmware Upgrade (page 205) May 2018 Revision 1.5...
  • Page 9 Revision History User Guide Date Revision Comment June 2018 Revision 1.6 • Updated Compatible Drives List. See List of Compatible Drives (page 17) • Updated the Firmware Upgrade section. See Firmware Upgrade (page 205) • Updated the Firmware Download section. See Downloading Firmware from the Support Portal (page 205)

  • Page 10: Copyright

    5601 Great Oaks Parkway San Jose, CA 95119 Long Live Data™ is a trademark of HGST, Inc. and its affiliates in the United States and/or other countries. HGST trademarks are authorized for use in countries and jurisdictions in which HGST has the right to use, market and advertise the brands.

  • Page 11: Chapter 1 Overview

    The Ultrastar® Data102 is a 4U form factor, high availability, high density, rack-mounted storage enclosure that is capable of hosting up to 102 SAS or SATA drives. The maximum data storage capacity of the Ultrastar Data102 is 1.428 PB using 14TB HGST Ultrastar® HC530 drives . (For a List of Compatible Drives...

  • Page 12: System Architecture Overview

    • Supports High line (220-240 VAC) Input Power 1.2   System Architecture Overview The Ultrastar Data102 IOM uses a cascaded expander design to allow for connection to all 102 drives. A 48-port primary expander connects with the six host ports, has a x3 link to the other IOM for IOM-IOM communication and syncing, and also has a x10 SAS link to each secondary expander.

  • Page 13: Ultrastar Data102 Specification Summary

    1. Overview 1.4 Ultrastar Data102 Specification Summary User Guide Figure 2: System Block Diagram 1.4   Ultrastar Data102 Specification Summary Table 1: Environmental Specification Specification Non-Operational Operational Temperature -40°C to 70°C 5°C to 35°C Temperature Gradient 30°C per hour max 20°C per hour max Temperature De-rating 1°C per 300m above 3000m...
  • Page 14 PSU Efficiency 80 PLUS Platinum Caution: The Ultrastar Data102 can only be plugged into highline. If the unit is plugged into lowline, the PSU will report a "Critical" state when status pages are queried using SES. In this case, the enclosure will power up, but the drives will not. The enclosure will remain in low- power mode.

  • Page 15: Ultrastar Data102 Layout

    Value Number of Drive Slots Data Transfer Rates 12GBps SAS / 6Gbps SATA Max Raw Data Storage Capacity 1.428 PB using 14TB HGST Ultrastar® HC530 drives 12 x Mini-SAS HD ( 6 per IOM) SAS Ports 2 x 10/100/1G Ethernet...
  • Page 16 1. Overview 1.5 Ultrastar Data102 Layout User Guide Figure 3: Front and Rear Product Layout REAR FRONT Table 5: Front and Rear Component Identification Number Component Enclosure Handles CMAs CMA Tray Rear Fans PSUs...

  • Page 17: List Of Customer Replaceable Units (Crus)

    Chassis Cover Rear Cover Alignment Brackets Rails The following is an image of the layout of the major system components inside the Ultrastar Data102. Figure 4: Component Layout 1.6   List of Customer Replaceable Units (CRUs) The following table lists the replaceable components and their part numbers.

  • Page 18: Leds

    1.7.1   Front and Rear IO LEDs The Ultrastar Data102 has a number of LEDs on the exterior of the enclosure that display various system statuses. There are three on the front and three on the rear that mirror each other and provide general status.
  • Page 19 1. Overview 1.7 LEDs User Guide Figure 5: Front LEDs From the rear there are the three enclosure status LEDs and LEDs on the Ethernet and SAS ports. Table 7: Front LED Identification Number LED Name Color Behavior Identify Blue Blink @ 1 Hz –...
  • Page 20 1. Overview 1.7 LEDs User Guide Number LED Name Color Behavior Off – Enclosure has no fault Power Green Solid - Powered On Figure 6: Rear IO LEDs Table 8: Rear LED Identification Number LED Name Color Behavior SAS Link Green Solid –...

  • Page 21: Iom Leds

    1. Overview 1.7 LEDs User Guide Number LED Name Color Behavior Ethernet Green Off - No Connection Connector Solid - Connected Speed Blink - Activity 1.7.2   IOM LEDs The IOM has three LEDs, one each for power, fault, and identification. Figure 7: IOM LEDs...

  • Page 22: Iom Fan Led

    1. Overview 1.7 LEDs User Guide Table 9: IOM LED Identification LED Name Color Behavior IOM Identification Blue Blink @ 1 Hz – Blinks only when IOM Identification has been activated. Off - Not being identified IOM Fault Amber Blink @ .5 Hz – IOM has Fault Off - IOM is functioning normally IOM Power...
  • Page 23 1. Overview 1.7 LEDs User Guide Figure 8: IOM Fan LED Table 10: IOM Fan LED Identification LED Name Color Behavior IOM Fan LED Amber Solid – IOM Fan is reporting faults Blinking @ 1 Hz – IOM Fan is being identified Off –...

  • Page 24: Psu Led

    1. Overview 1.7 LEDs User Guide 1.7.4   PSU LED The PSU has a single multi-function LED. See the table below for a detailed functional description. Figure 9: PSU LEDs Table 11: PSU LED Identification LED Name Color Behavior PSU Multi-function Green Solid –...

  • Page 25: Drive Assembly Led

    1. Overview 1.7 LEDs User Guide Figure 10: Fan LED Table 12: Fan LED Identification LED Name Color Behavior Fan LED Amber Blinking @ 1 Hz – Fan is reporting faults Blinking @ 2 Hz – Fan is being identified Off –...

  • Page 26: Supported Skus

    Blinking @ 1 Hz – Drive Identify Off – Drive has no faults 1.8   Supported SKUs The following table lists the versions of this HGST product that are supported by this document. Table 14: List of Supported SKUs SKUs 1ES1135...

  • Page 27: List Of Compatible Drives

    1. Overview 1.9 List of Compatible Drives User Guide SKUs 1ES0301 1ES0303 1ES0305 1ES0304 1ES0306 1ES0308 1ES0307 1ES0309 1ES0311 1ES0310 1ES0312 1ES0314 1ES0313 1ES0315 1ES0317 1ES0316 1ES1447 1ES1448 1ES1450 1ES1451 1ES1449 1ES1452 1ES1453 1.9   List of Compatible Drives Table 15: HDDs Sector Drive Type...
  • Page 28 1. Overview 1.9 List of Compatible Drives User Guide Sector Drive Type Interface Encryption Volume Part Number Size w/ 3.5 in. drive carrier Western Digital® Ultrastar® HDD SAS 12Gb/ TCG-FIPS 1EX1342 DC HC320 w/ 3.5 in. drive carrier Western Digital® Ultrastar® HDD SAS 12Gb/ 512e 1EX1223...
  • Page 29 1. Overview 1.9 List of Compatible Drives User Guide Sector Drive Type Interface Encryption Volume Part Number Size Western Digital® Ultrastar® HDD SAS 12Gb/ 512e 10TB 1EX0487 DC HC510 w/ 3.5 in. drive carrier Western Digital® Ultrastar® HDD SAS 12Gb/ 512e 10TB 1EX0486...
  • Page 30 1. Overview 1.9 List of Compatible Drives User Guide Sector Drive Type Interface Encryption Volume Part Number Size w/ 3.5 in. drive carrier Western Digital® Ultrastar® HDD SAS 12Gb/ 512e 12TB 1EX1009 He12 w/ 3.5 in. drive carrier Western Digital® Ultrastar® HDD SAS 12Gb/ 512e 12TB...
  • Page 31 1. Overview 1.9 List of Compatible Drives User Guide Sector Drive Type Interface Encryption Volume Part Number Size Western Digital® Ultrastar® HDD SATA 6Gb/ 14TB 1EX1790 HC530 w/ 3.5 in. drive carrier Western Digital® Ultrastar® HDD SATA 6Gb/ 512e 14TB 1EX1793 DC HC530 w/ 3.5 in.
  • Page 32 1. Overview 1.9 List of Compatible Drives User Guide Drive Part Drive Type Interface Encryption Volume Writes Number Western Digital® Ultrastar® SSD SAS 12Gb/s RI-1DW/D TCG 480GB 1EX1318 SS200 w/ 3.5 in to 2.5 in drive carrier Western Digital® Ultrastar® SSD SAS 12Gb/s ME-10DW/ 800GB 1EX1286 SS300...
  • Page 33 1. Overview 1.9 List of Compatible Drives User Guide Drive Part Drive Type Interface Encryption Volume Writes Number w/ 3.5 in to 2.5 in drive carrier Western Digital® Ultrastar® SSD SAS 12Gb/s ME-10DW/ 800GB 1EX1311 SS300 w/ 3.5 in to 2.5 in drive carrier Western Digital®...
  • Page 34 1. Overview 1.9 List of Compatible Drives User Guide Drive Part Drive Type Interface Encryption Volume Writes Number Western Digital® Ultrastar® SSD SAS 12Gb/s RI-3DW/D TCG 1.6TB 1EX1781 SS200 w/ 2.5 in. drive carrier Western Digital® Ultrastar® SSD SAS 12Gb/s RI-3DW/D TCG-FIPS 1.6TB 1EX1782 SS200 w/ 2.5 in.
  • Page 35 1. Overview 1.9 List of Compatible Drives User Guide Drive Part Drive Type Interface Encryption Volume Writes Number w/ 3.5 in to 2.5 in drive carrier Western Digital® Ultrastar® SSD SAS 12Gb/s RI-1DW/D TCG 1.92TB 1EX1316 SS200 w/ 3.5 in to 2.5 in drive carrier Western Digital®...
  • Page 36 1. Overview 1.9 List of Compatible Drives User Guide Drive Part Drive Type Interface Encryption Volume Writes Number Western Digital® Ultrastar® SSD SAS 12Gb/s RI-1DW/D ISE 3.84TB 1EX2037 SS530 w/ 3.5 in to 2.5 in drive carrier Western Digital® Ultrastar® SSD SAS 12Gb/s RI-1DW/D TCG 3.84TB 1EX2095 SS530...

  • Page 37: Chapter 2 System Management Overview

    This allows each IOM to independently report the enclosure status information such as drive power, fan speed, and LED states. This allows the Ultrastar Data102 to maintain high availability and hot- swappability. Due to the active/active architecture, commands only need to be executed to one IOM because either IOM is fully capable of performing all enclosure management tasks.

  • Page 38: Oobm Management Overview

    SES control operations. 2.2   OOBM Management Overview The Ultrastar Data102 uses an implementation of DMTF Redfish for out-of-band system management. All the SES enclosure information can be obtained through the out-of-band management port using RESTful API calls to the management port over HTTPS.

  • Page 39: Chapter 3 Component Overviews

    User Guide 3 Component Overviews This section is intended to give an overview of all of the major components contained within the Ultrastar Data102. Each section includes specifications, descriptions, and images that explain the features of each component. 3.1   Chassis Description...

  • Page 40: Chassis Specifications

    The chassis is the primary housing that contains and connects all of the system components that comprise the Ultrastar Data102. The chassis is comprised of the drive bay that contains all of the system data storage drives and a number of other bays that contain the major system components such as the PSUs and .
  • Page 41 3. Component Overviews 3.1 Chassis Description User Guide Figure 13: Layout Table 18: Exterior Components Number Feature IOM and IOM Fan Bay Drive Bay Chassis Handles Rear Fans Bays PSU Bays...

  • Page 42: Iom Description

    The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 43 3. Component Overviews 3.2 IOM Description User Guide Figure 14: Overview Image Each IOM provides system data connectivity through 6 Mini-SAS HD ports capable of four 12Gbps SAS connections each. The IOMs are N+1 redundant, hot-swappable components. The IOMs are installed into the central bay from the top of the Chassis and connect to the drive board. The baseboard completes the connection to the Mini-SAS HD ports that extend out of the rear of the enclosure.

  • Page 44: Iom Specifications

    3. Component Overviews 3.2 IOM Description User Guide 3.2.1   IOM Specifications Specification Value Connector Type x6 HD Mini-SAS (connected externally at the rear of the enclosure) Number per Enclosure Part Number 1EX0430 Hot Swappable? FRU or CRU? Weight 1.27 kg / 2.8 lbs 3.2.2  ...
  • Page 45 3. Component Overviews 3.2 IOM Description User Guide Figure 15: Layout Rear Front Table 19: Exterior Components Number Feature IOM Handle Latch Release Internal IO Connector Card Edge Power Receptacle...

  • Page 46: Iom Blank Description

    3. Component Overviews 3.2 IOM Description User Guide Number Feature Internal IO Connector 3.2.3   IOM Blank Description Figure 16: Overview Image...

  • Page 47: Psu Description

    The IOM Blank is a placeholder component that is used to fill the unused IOM slot. in versions of the Ultrastar Data102 that do not leverage redundant IOMs. The IOM Blank may only be installed into IOM slot B under all circumstances. When at the front of the enclosure, Slot B is the left-hand slot.

  • Page 48: Psu Layout

    3. Component Overviews 3.3 PSU Description User Guide Specification Value Input Voltage 200 - 240 VAC Connector Type Number per Enclosure Part Number 1EX0434 Hot Swappable? FRU or CRU? Weight 1 kg / 2.2 lbs. 3.3.2   PSU Layout...
  • Page 49 3. Component Overviews 3.3 PSU Description User Guide Figure 18: Layout Rear/ Front Table 20: Exterior Components Number Feature Internal Connector C14 Power Receptacle Latch Release Lever...

  • Page 50: Rear Fan Description

    3. Component Overviews 3.4 Rear Fan Description User Guide Number Feature Handle 3.4   Rear Fan Description Figure 19: Overview Image The Rear Fans are toolless fan modules that provide the primary system cooling for the Ultrastar Data102. They are attached to the rear of the chassis in the fan housing by a 6 pin connector and two latches, that also provides power and control signals to the modules.

  • Page 51: Rear Fan Layout

    3. Component Overviews 3.5 IOM Fan Description User Guide 3.4.2   Rear Fan Layout Figure 20: Layout Table 22: Exterior Components Number Feature Latch Releases Internal Power and IO Connector 3.5   IOM Fan Description...

  • Page 52: Iom Fan Specifications

    3. Component Overviews 3.5 IOM Fan Description User Guide Figure 21: Overview Image The IOM Fan is designed to focus cooling on the enclosure's IOMs. It is installed in the central chassis bay and is accessed from the top of the enclosure underneath the lid. It is attached to the chassis toolless release mechanism that allows for easy replacement.

  • Page 53: Iom Fan Layout

    3. Component Overviews 3.6 Rails Description User Guide Specification Value FRU or CRU? Weight 181.4 g / .4 lbs 3.5.2   IOM Fan Layout Figure 22: Layout Front Table 23: Exterior Components Number Feature Latch Mechanism Fan Module Internal Connector 3.6   Rails Description...

  • Page 54: Rails Specifications

    Figure 23: Overview Image The Ultrastar Data102 is installed into a rack using a toolless-attach rail system. The rails are a two- piece system with one rail that attaches directly to the chassis called the inner rail and the other that attaches to the rack.

  • Page 55: Rails Layout

    3. Component Overviews 3.6 Rails Description User Guide Specification Value Hot Swappable? FRU or CRU? Weight 7.89 kg total, 3.95 kg/rail / 17.4 lbs. total, 8.7/rail 3.6.2   Rails Layout Figure 24: Layout...

  • Page 56: Rear Cover Alignment Bracket Description

    The rear cover alignment brackets are designed to keep the top cover of the chassis in the rack while extending the Ultrastar Data102 out of the rack for servicing. The rear cover alignment brackets will attach to the rear vertical rack rails and rest on top of the toolless rail system.

  • Page 57: Cma Description

    The upper arm supports the left hand ports and the upper PSU power cord. Each arm is attached to the Ultrastar Data102 by one clip at the elbow and two at the other end. The cables are secured to the arms by plastic clips called baskets that can be opened at the top to adjust, add, or remove cables.

  • Page 58: Cma Specifications

    3. Component Overviews 3.7 CMA Description User Guide 3.7.1   CMA Specifications Specification Value Extension Range 0 - 36 in. Number per Enclosure 1 assembly (2 arms) Part Number 1EX0437 Hot Swappable? FRU or CRU? Weight 1.54 kg, 0.77/arm / 3.4 lbs., 1.7/arm 3.7.2  ...
  • Page 59 3. Component Overviews 3.7 CMA Description User Guide Figure 27: Layout Table 25: Exterior Components Number Feature Crossbar Rail and Rack Connectors Baskets (retains cables)

  • Page 60: Cma Cable Tray

    3. Component Overviews 3.8 Drive Assembly Description User Guide Number Feature Elbow Connector 3.7.3   CMA Cable Tray Figure 28: Overview Image The cable management assembly (CMA) comes with an optional CMA tray that is used to support cable loads greater then ten (five per arm). This tray is mounted at the bottom of the chassis using four M3 x 8mm T10 Torx screws (two per side).

  • Page 61: Drive Assembly Specifications

    3. Component Overviews 3.8 Drive Assembly Description User Guide Figure 29: Overview Image The Drive Assembly is comprised of two parts: the storage drive and the drive carrier. The carrier attaches to the exterior of the data storage drive and caddies the drive into the enclosure. It stabilizes the motion of the drive into the drive bay so that the drive properly mounts onto the drive board.
  • Page 62 3. Component Overviews 3.8 Drive Assembly Description User Guide Figure 30: Layout Side Bot tom Table 26: Exterior Components Number Feature Latches Latch Release IO and Power Connectors Drive Carrier...

  • Page 63: Drive Carrier Description

    The 2.5" carrier assembly is used to adapt a 2.5" form factor data storage drive to the 3.5" drive slots in the Ultrastar Data102 drive bays. This allows the enclosure to accommodate high speed SSD drives as its primary data storage medium. The carrier operates by utilizing an innovative clamping mechanism.
  • Page 64 3. Component Overviews 3.8 Drive Assembly Description User Guide 3.8.3.1   Operating the 2.5" Drive Carrier Follow these steps to operate the clamping mechanism and install a 2.5" drive in the carrier. 1. Locate the release clips on the rear and press them inward to release the clamp. Figure 32: Clamp Release (clamp shown in blue for visual clarity) 2.
  • Page 65 3. Component Overviews 3.8 Drive Assembly Description User Guide Figure 33: Clamp Slide (clamp shown in blue for visual clarity) 3. Insert the 2.5" drive into the drive slot so that it is snug into the corner. 4. Slide the clamp back toward the drive making sure that the two plastic pins on the side of the drive properly install into the drive screwholes.

  • Page 66: Drive Blank Description

    The drive blank is a placeholder component that is used to fill empty drive slots in the chassis when a Ultrastar Data102 enclosure is partially populated with drives. The purpose of the drive blank is to maintain proper airflow and cooling of the enclosure and the components within the enclosure.
  • Page 67 3. Component Overviews 3.8 Drive Assembly Description User Guide Figure 35: 3.5" Drive Blank Overview Image...

  • Page 68: Chapter 4 Part Replacement

    4. Part Replacement 4.1 Part Replacement Service Window User Guide 4 Part Replacement 4.1   Part Replacement Service Window The following table contains a time required and a replacement window related to each hot swappable replacement part within the enclosure. The time required for replacement is the expected amount of time it requires to replace the part.
  • Page 69 4. Part Replacement 4.2 IOM Replacement User Guide Figure 36: Chassis Handle Operation 2. Locate the faulty IOM by the amber LED that will be lit on top if there is a fault or by activating the identify LED on the IOM being replaced. 3.
  • Page 70 4. Part Replacement 4.2 IOM Replacement User Guide Figure 37: Unlatching the IOM b. Grasp both handles, one handle in each hand, and lift evenly with both hands to ensure the IOM comes out straight. This will prevent any damage to the pins on the internal connectors.
  • Page 71 4. Part Replacement 4.2 IOM Replacement User Guide Figure 38: Removing IOM 4. Remove the new IOM from its packaging. 5. Install the IOM. Caution: If a pin on the IOM’s internal connectors is bent or damaged, the IOM will have to be replaced. For this reason it is imperative that the IOM is not forced into position, that it is inserted straight, and that the directions for installing the IOM are followed exactly.
  • Page 72 4. Part Replacement 4.2 IOM Replacement User Guide Figure 39: Unlatching IOM Handles c. Align the IOM with the empty slot on the top of the chassis so that the arrow on the IOM latch release is facing toward the side shown in the following image. d.
  • Page 73 4. Part Replacement 4.2 IOM Replacement User Guide Figure 40: Installing the IOM e. When the IOM is lowered fully, apply light pressure with both hands evenly on the IOM body, not the handles, to seat the IOM in the connector. If the IOM won’t seat correctly, DO NOT FORCE IT.

  • Page 74: Psu Replacement

    4. Part Replacement 4.3 PSU Replacement User Guide Remember to replace the sg* field with the appropriate value related to the IOM in slot A. b. Scan the output for the ESCE element status descriptor. If it is critical, then there is a firmware mismatch.
  • Page 75 4. Part Replacement 4.3 PSU Replacement User Guide Figure 42: CMAs in service position (Cables not shown) 2. Locate the faulty PSU by finding the amber LED lit at the rear of the enclosure. 3. Detach the retention clip from the PSU cable.
  • Page 76 4. Part Replacement 4.3 PSU Replacement User Guide Figure 43: Cable Retention Mechanism 4. Remove the power cable from the faulty PSU. 5. Uninstall the PSU. a. Grasp the release lever and the metal handle in a downward pinching motion to release the latching mechanism.
  • Page 77 4. Part Replacement 4.3 PSU Replacement User Guide Figure 44: Uninstalling PSU b. Pull the PSU straight out with even pressure. 6. Remove the new PSU from its packaging. 7. Install the PSU. a. Align the PSU in the orientation shown in the following image. b.
  • Page 78 4. Part Replacement 4.3 PSU Replacement User Guide Figure 45: Installing the PSU c. Plug the power cable into the receptacle at the back of the PSU. d. Loop the retention clip on the PSU cables around the cable and pinch it until the clip catches and locks in place.
  • Page 79 4. Part Replacement 4.3 PSU Replacement User Guide Figure 46: Cable Retention Mechanism e. Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the retention clip functions properly in the event the cable is pulled on for some reason.

  • Page 80: Rear Fan Replacement

    4. Part Replacement 4.4 Rear Fan Replacement User Guide Figure 47: Cinching Cable Retention Clip 8. Make sure the CMA is in operational position by folding the arm in toward the enclosure and attaching the elbow end of the CMA to the connector that is attached to the rail. Verify that all of the cabling is in functional order and does not bind or catch.
  • Page 81 4. Part Replacement 4.4 Rear Fan Replacement User Guide Figure 48: Unlatching a CMA Connector b. Swing the CMA away from the enclosure. c. Do the same for the lower CMA arm as what was done for the upper. d. Both arms should be extended away from the enclosure as shown in the following example.
  • Page 82 4. Part Replacement 4.4 Rear Fan Replacement User Guide Figure 49: CMAs in service position (Cables not shown) 2. To unlatch the rear fan from the fan housing, use one hand to press the clip at the top and bottom of the fan and pull to free it from the chassis and remove it.
  • Page 83 4. Part Replacement 4.4 Rear Fan Replacement User Guide Figure 50: Uninstalling the Rear Fan 3. Install Rear Fan a. Orient the rear fan as shown in the following image. b. Insert the rear fan into the housing as shown in the following image.

  • Page 84: Iom Fan Replacement

    4. Part Replacement 4.5 IOM Fan Replacement User Guide Figure 51: Installing the Rear Fan 4. Make sure the CMA is in operational position by folding the arm in toward the enclosure and attaching the elbow end of the CMA to the connector that is attached to the rail. Verify that all of the cabling is in functional order and does not bind or catch.
  • Page 85 4. Part Replacement 4.5 IOM Fan Replacement User Guide 1. Grasp both handles at the front of the enclosure and pull with even pressure to extend the chassis out of the rack until it is stopped by the safety latches. The safety latches will prevent the enclosure from coming out of the rack completely and the cover will remain in the rack attached to the rear alignment brackets.
  • Page 86 4. Part Replacement 4.5 IOM Fan Replacement User Guide Figure 53: Removing IOM Fan 3. Install the IOM Fan. a. Align the IOM Fan as shown in the following image.

  • Page 87: Drive Assembly Replacement

    4. Part Replacement 4.6 Drive Assembly Replacement User Guide Figure 54: Installing the IOM Fan b. Pinch the latch release mechanism slightly and carefully lower the IOM Fan into the slot. 4. Push the enclosure back into the rack to ensure proper cooling. 4.6  ...
  • Page 88 4. Part Replacement 4.6 Drive Assembly Replacement User Guide 1. Grasp both handles at the front of the enclosure and pull with even pressure to extend the chassis out of the rack until it is stopped by the safety latches. The safety latches will prevent the enclosure from coming out of the rack completely and the cover will remain in the rack attached to the rear alignment brackets.
  • Page 89 4. Part Replacement 4.6 Drive Assembly Replacement User Guide Figure 56: HDD Assembly LED 3. Follow these steps to remove a Drive Assembly. a. Find the latch release mechanism on the Drive Assembly being removed. b. Insert a finger and a thumb into the latch release and pinch to unlatch the Drive Assembly.
  • Page 90 4. Part Replacement 4.6 Drive Assembly Replacement User Guide Figure 57: Unlatch Drive Carrier (IOM Not Shown) c. Lift the Drive Assembly free from the enclosure.
  • Page 91 4. Part Replacement 4.6 Drive Assembly Replacement User Guide Figure 58: Removing Drive Assembly 4. Remove the new Drive Assembly from its packaging. 5. Install the Drive Assembly. a. Ensure that the enclosure has been pulled out of the rack until the rail latches engage. b.
  • Page 92 4. Part Replacement 4.6 Drive Assembly Replacement User Guide Figure 59: LED Pointer Orientation REAR FRONT c. Align the drive with the empty slot that will receive it. Lower it into the slot, making sure it stays level and does not snag.

  • Page 93: Cma Standard Replacement

    4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 60: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 6. Push the enclosure back into the rack to ensure proper cooling. 4.7  ...
  • Page 94 4. Part Replacement 4.7 CMA Standard Replacement User Guide a. Unlatch the upper CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail. Figure 61: Unlatching a CMA Connector b. Swing the CMA away from the enclosure. c.
  • Page 95 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 62: CMAs in service position (Cables not shown) 2. Power down the Enclosure. a. Locate the redundant PSUs at the rear of the enclosure. b. Detach the cable retention clip from both power cords.
  • Page 96 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 63: Cable Retention Mechanism c. Power down the enclosure by disconnecting both power cables, one from each PSU. 3. Disconnect the HD Mini-SAS cables from the rear of the enclosure by pulling (don't jerk) on the blue tab that is extending outward from the connector.
  • Page 97 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 64: Open Baskets b. Remove one cable from the CMA at a time making sure not to put too much strain on the arm. 6. Unlatch all of the connectors that attach the CMA to the enclosure and the rail by locating the latch release button and pressing it from either side of the latch.
  • Page 98 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 65: Unlatching a CMA Connector 7. Follow the previous step for the second CMA. 8. Install the lower CMA. Note: The CMA has two arms that are labeled upper and a lower. These arms are connected to the rails by three connectors.
  • Page 99 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 66: Lower CMA Orientation c. Slowly slide the enclosure forward to ensure the CMA arm is operating properly, then slide it back into the rack. 9. Install the upper CMA. a.
  • Page 100 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 67: Upper CMA Orientation b. Attach all three of the connectors to the brackets on the rails. There should be one at the elbow side and two on the left hand side. 10.
  • Page 101 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 68: Connected Cable Routing c. Open all of the baskets...
  • Page 102 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 69: Open Baskets d. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. e.
  • Page 103 Figure 70: Nominal Cable Length at Connectors h. Close all of the baskets. i. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 104 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 71: Open Baskets a. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. b.
  • Page 105 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 72: Connected Cable Routing d. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 106 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 73: Nominal Cable Length at Connectors e. Loop the retention clip on the PSU cables around the cable and pinch it until the clip catches and locks in place.
  • Page 107 4. Part Replacement 4.7 CMA Standard Replacement User Guide Figure 74: Cable Retention Mechanism f. Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the retention clip functions properly in the event the cable is pulled on for some reason.

  • Page 108: Cma Lite Replacement

    User Guide Figure 75: Cinching Cable Retention Clip g. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 109 The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 110 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 77: Cable Retention Mechanism c. Power down the enclosure by disconnecting both power cables, one from each PSU. 3. Disconnect the HD Mini-SAS cables from the rear of the enclosure by pulling (don't jerk) on the blue tab that is extending outward from the connector.
  • Page 111 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 78: Open Baskets b. Remove one cable from the CMA at a time making sure not to put too much strain on the arm. 6. Unlatch all of the connectors that attach the CMA to the enclosure and the rail by locating the latch release button and pressing it from either side of the latch.
  • Page 112 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 79: Unlatching a CMA Connector 7. Install the CMA. Note: The CMA arms are connected to the rails and the enclosure's chassis by two connectors with the elbow on the left side. Orient the CMA so that the elbow is on the left hand side.
  • Page 113 4. Part Replacement 4.8 CMA Lite Replacement User Guide c. Slowly slide the enclosure forward to ensure the CMA arm is operating properly, then slide it back into the rack. 8. Cable the CMA. a. Unlatch the elbow side of the CMA arm and swing it forward by pressing the blue button that says “push”...
  • Page 114 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 82: Connected Cable Routing d. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. e.
  • Page 115 Figure 83: Nominal Cable Length at Connectors h. Close all of the baskets. i. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 116 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 84: Cover Retention Screws 12. Now that the chassis is installed, test the installation by sliding the enclosure in and out of the rack a minimum of three times. If the enclosure binds, catches, or displays any incorrect motion or behavior retry the installation.
  • Page 117 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 85: Chassis Handle Operation 14. Perform this same action two more times without the drives loaded to make sure the rail kits are installed properly. 15. Install the Drive Assembly. a.
  • Page 118 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 86: LED Pointer Orientation REAR FRONT c. Align the drive with the empty slot that will receive it. Lower it into the slot, making sure it stays level and does not snag.
  • Page 119 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 87: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 16. Install each drive in the same way the first was installed. Make sure to follow the drive layout shown in the following image.
  • Page 120 4. Part Replacement 4.8 CMA Lite Replacement User Guide Figure 88: Drive Layout 17. Now that the drives are installed into the chassis, test the installation by sliding the enclosure in and out of the rack a minimum of three times. If the enclosure binds, catches, or displays any incorrect motion or behavior retry the installation of the drives and chassis.

  • Page 121: Rails Replacement

    4. Part Replacement 4.9 Rails Replacement User Guide Figure 89: Shipping Bracket Screw Locations 19. Plug the enclosure power cords into a PDU to power the enclosure. 20. Double check the power indicators and other LEDs to ensure that the system is booting. 4.9  ...
  • Page 122 4. Part Replacement 4.9 Rails Replacement User Guide # of People Time Required Tools Required Parts Required Required • Level • Optional (if using CMA Tray): M3 x 8mm T10 Torx screws 1. Place both CMAs into service position. a. Unlatch the upper CMA at the elbow connector by pressing the blue release button to unlatch the connector from the rail.
  • Page 123 4. Part Replacement 4.9 Rails Replacement User Guide Figure 91: CMAs in service position (Cables not shown) 2. Power down the Enclosure. a. Locate the redundant PSUs at the rear of the enclosure. b. Detach the cable retention clip from both power cords.
  • Page 124 4. Part Replacement 4.9 Rails Replacement User Guide Figure 92: Cable Retention Mechanism c. Power down the enclosure by disconnecting both power cables, one from each PSU. 3. Disconnect the HD Mini-SAS cables from the rear of the enclosure by pulling (don't jerk) on the blue tab that is extending outward from the connector.
  • Page 125 4. Part Replacement 4.9 Rails Replacement User Guide Figure 93: Open Baskets b. Remove one cable from the CMA at a time making sure not to put too much strain on the arm. 6. Unlatch all of the connectors that attach the CMA to the enclosure and the rail by locating the latch release button and pressing it from either side of the latch.
  • Page 126 4. Part Replacement 4.9 Rails Replacement User Guide Figure 94: Unlatching a CMA Connector 7. Complete the previous step for the second CMA. Warning: The following steps regarding uninstalling drives from the enclosure should be followed in order to reduce the weight enough to remove the chassis during the rails replacement process.
  • Page 127 4. Part Replacement 4.9 Rails Replacement User Guide Figure 95: Chassis Handle Operation 9. Follow these steps to remove a Drive Assembly. a. Find the latch release mechanism on the Drive Assembly being removed. b. Insert a finger and a thumb into the latch release and pinch to unlatch the Drive Assembly.
  • Page 128 4. Part Replacement 4.9 Rails Replacement User Guide Figure 96: Unlatch Drive Carrier (IOM Not Shown) c. Lift the Drive Assembly free from the enclosure.
  • Page 129 4. Part Replacement 4.9 Rails Replacement User Guide Figure 97: Removing Drive Assembly 10. Follow the previous step for each drive in the enclosure. Attach a label or mark the drives with the drive slot they were removed from in order to add them to the same slot in the future. Store the drives in an ESD safe location until the drives are ready to be installed back into an enclosure.
  • Page 130 4. Part Replacement 4.9 Rails Replacement User Guide Figure 98: Inner Rail Safety Latch Release 12. Push the chassis back into the rack. 13. Locate the M5 x 12mm Philips Pan Head screws on the top cover of the enclosure that keep it in place when the drawer is extended and unscrew them using a #2 Philips head screwdriver.
  • Page 131 Warning: The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 132 4. Part Replacement 4.9 Rails Replacement User Guide Figure 100: Safety Latch Release d. Depress the latch release lever for the safety latches on the rail and push the chassis very slightly forward. The chassis is now unsecured from the rack. e.
  • Page 133 4. Part Replacement 4.9 Rails Replacement User Guide Figure 101: Remove Inner Rail b. Locate and unlatch the springlock on the side of the inner rail.
  • Page 134 4. Part Replacement 4.9 Rails Replacement User Guide Figure 102: Inner Rail Spring Latch c. Slide the inner rail toward the front of the enclosure to unlock it from the pegs that secure it to the sidewall and pull it free. 16.
  • Page 135 4. Part Replacement 4.9 Rails Replacement User Guide Figure 104: Rack Latch Bracket Installed 17. Uninstall the rack rails from the rack. a. From the front of the rack, locate the release clip as shown in the following image.
  • Page 136 4. Part Replacement 4.9 Rails Replacement User Guide Figure 105: Front Rail Release Clip Operation Unlatch Here b. Press the release clip and press lightly toward the rear of the rack to compress the rail clear of the rack post. c.
  • Page 137 4. Part Replacement 4.9 Rails Replacement User Guide Figure 106: Rear Rail Latch Release Button 18. Gather the replacement rails and prepare to install them. 19. Remove the inner rail that is nested inside the rack rails. Note: There are Right and Left rails and they must be installed as a set. Each inner rail will read "R"...
  • Page 138 4. Part Replacement 4.9 Rails Replacement User Guide 20. Install the inner rail onto the chassis making sure they are installed on the correct side. Each inner rail will read "R" for the right or "L" for the left embossed on the side that faces away from the chassis.
  • Page 139 4. Part Replacement 4.9 Rails Replacement User Guide Figure 109: Slide Inner Rail Click Click Caution: When installing the inner rail onto the chassis, make sure to only use the special Low-Profile M4 x 3.2mm Philips screws provided in the accessory kit with the CMA.
  • Page 140 4. Part Replacement 4.9 Rails Replacement User Guide e. Follow these steps for the second inner rail on the opposite side of the enclosure. 21. Install the outer rails into the rack. Pay special attention to which side is being installed. The embossed R is for the right side and L is for the left side.
  • Page 141 4. Part Replacement 4.9 Rails Replacement User Guide f. Align the front of the rail with the holes on the rack posts that will receive the rails and pull the rail toward the holes until the toolless latching mechanism engages the rack. Figure 111: Front Rail Release Clip Operation g.
  • Page 142 4. Part Replacement 4.9 Rails Replacement User Guide Figure 112: Alignment Bracket Groove (highlighted in red) b. Use five of the M5 x 12mm T15 Flat Head Torx screws and five of the included washers and attach the rear cover alignment bracket to the vertical rail with the Long T15 Torx Screwdriver.
  • Page 143 4. Part Replacement 4.9 Rails Replacement User Guide Figure 113: Screw and Washer Order Caution: Be careful to set the screws properly cover alignment bracket and rail to prevent crossthreading.
  • Page 144 4. Part Replacement 4.9 Rails Replacement User Guide Figure 114: Screw Installation Location Screw Locations 23. Install the two rack latch brackets at the front of the rack. a. Orient the brackets so that the screw holes are between the two pins supporting the outer rails as shown in the following image.
  • Page 145 4. Part Replacement 4.9 Rails Replacement User Guide Figure 115: Rack Latch Bracket Installed b. Use 6 of the included M5 x 12mm screws and the T15 Torx screwdriver to install each bracket, 3 screws per bracket. Caution: Always install the top cover onto the enclosure before installing the chassis into a rack.
  • Page 146 The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 147 4. Part Replacement 4.9 Rails Replacement User Guide Figure 117: Installing the Chassis Caution: Make sure that the bearing plate on the inside of the mid-rails are fully forward and that the detent has engaged. This is to prevent potential damage due to improper mating of the rails.
  • Page 148 4. Part Replacement 4.9 Rails Replacement User Guide Figure 118: Safety Latch Release e. As the chassis is slid into the rack, position one installer at the rear of the rack to ensure that the pegs on the sides of the cover will slide correctly into the rear cover alignment brackets on both sides of the rack.
  • Page 149 4. Part Replacement 4.9 Rails Replacement User Guide Figure 119: Cover Retention Screws Note: If any drives were removed earlier to facilitate the removal of the chassis, follow the rest of the steps to reinstall the drives by following the labeling scheme noted earlier. If not, proceed to the cabling section.
  • Page 150 4. Part Replacement 4.9 Rails Replacement User Guide a. Ensure that the enclosure has been pulled out of the rack until the rail latches engage. b. Find the LED pointer on the top of the drive carrier. This pointer should point toward the front of the unit as shown in the following image.
  • Page 151 4. Part Replacement 4.9 Rails Replacement User Guide Figure 122: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 28. Install each drive in the place it was removed from by following the labels or marks that were added earlier.
  • Page 152 4. Part Replacement 4.9 Rails Replacement User Guide Figure 123: Upper CMA Orientation b. Attach all three of the connectors to the brackets on the rails. There should be one at the elbow side and two on the left hand side. 30.
  • Page 153 4. Part Replacement 4.9 Rails Replacement User Guide Figure 124: Connected Cable Routing c. Open all of the baskets...
  • Page 154 4. Part Replacement 4.9 Rails Replacement User Guide Figure 125: Open Baskets d. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. e.
  • Page 155 Figure 126: Nominal Cable Length at Connectors h. Close all of the baskets. i. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 156 4. Part Replacement 4.9 Rails Replacement User Guide Figure 127: Open Baskets a. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. b.
  • Page 157 4. Part Replacement 4.9 Rails Replacement User Guide Figure 128: Connected Cable Routing d. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 158 4. Part Replacement 4.9 Rails Replacement User Guide Figure 129: Nominal Cable Length at Connectors e. Loop the retention clip on the PSU cables around the cable and pinch it until the clip catches and locks in place.
  • Page 159 4. Part Replacement 4.9 Rails Replacement User Guide Figure 130: Cable Retention Mechanism f. Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the retention clip functions properly in the event the cable is pulled on for some reason.

  • Page 160: Chassis Replacement

    User Guide Figure 131: Cinching Cable Retention Clip g. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 161 4. Part Replacement 4.10 Chassis Replacement User Guide Table 36: Procedure Info # of People Time Required Tools Required Parts Required Required • Long T15 Torx Screwdriver • M5 x 12mm T15 Flat Head Torx screws • # 2 Philips Screwdriver •...
  • Page 162 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 133: CMAs in service position (Cables not shown) 2. Power down the Enclosure. a. Locate the redundant PSUs at the rear of the enclosure. b. Detach the cable retention clip from both power cords.
  • Page 163 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 134: Cable Retention Mechanism c. Power down the enclosure by disconnecting both power cables, one from each PSU. 3. Disconnect the HD Mini-SAS cables from the rear of the enclosure by pulling (don't jerk) on the blue tab that is extending outward from the connector.
  • Page 164 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 135: Open Baskets b. Remove one cable from the CMA at a time making sure not to put too much strain on the arm. 6. Unlatch all of the connectors that attach the CMA to the enclosure and the rail by locating the latch release button and pressing it from either side of the latch.
  • Page 165 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 136: Unlatching a CMA Connector 7. Complete the previous step for the second CMA. 8. Uninstall the crossbar from the CMA mounting bracket. a. Locate the crossbar thumbscrew that secures the crossbar to the CMA mounting brackets and unscrew it.
  • Page 166 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 137: Unscrew Thumbscrew b. Swing the crossbar away from the enclosure. Figure 138: Crossbar Swinging Out c. Once the crossbar is straight it should easily come free from the mounting bracket. 9.
  • Page 167 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 139: Uninstalling PSU b. Pull the PSU straight out with even pressure. 10. To unlatch the rear fan from the fan housing, use one hand to press the clip at the top and bottom of the fan and pull to free it from the chassis and remove it.
  • Page 168 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 140: Uninstalling the Rear Fan 11. Grasp both handles at the front of the enclosure and pull with even pressure to extend the chassis out of the rack until it is stopped by the safety latches. The safety latches will prevent the enclosure from coming out of the rack completely and the cover will remain in the rack attached to the rear alignment brackets.
  • Page 169 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 141: Chassis Handle Operation 12. Remove all of the drives from the chassis before uninstalling the chassis. Be prepared to label the drives as they are removed so they can be reinstalled in the same location in the new chassis.
  • Page 170 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 142: Unlatch Drive Carrier (IOM Not Shown) c. Lift the Drive Assembly free from the enclosure.
  • Page 171 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 143: Removing Drive Assembly 14. Follow the previous step for each drive in the enclosure. Attach a label or mark the drives with the drive slot they were removed from in order to add them to the same slot in the future. Store the drives in an ESD safe location until the drives are ready to be installed back into an enclosure.
  • Page 172 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 144: Unlatching the IOM b. Grasp both handles, one handle in each hand, and lift evenly with both hands to ensure the IOM comes out straight. This will prevent any damage to the pins on the internal connectors.
  • Page 173 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 145: Removing IOM 16. Remove the second IOM. 17. Remove the IOM Fan. a. With one hand, grasp around the center square of the fan housing as shown in the following image. b.
  • Page 174 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 146: Removing IOM Fan 18. Release the safety latch on the inner rails on each side of the chassis as shown in the following image.
  • Page 175 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 147: Inner Rail Safety Latch Release 19. Push the chassis back into the rack. 20. Locate the M5 x 12mm Philips Pan Head screws on the top cover of the enclosure that keep it in place when the drawer is extended and unscrew them using a #2 Philips head screwdriver.
  • Page 176 Warning: The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 177 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 149: Safety Latch Release d. Depress the latch release lever for the safety latches on the rail and push the chassis very slightly forward. The chassis is now unsecured from the rack. e.
  • Page 178 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 150: Remove Inner Rail b. Locate and unlatch the springlock on the side of the inner rail.
  • Page 179 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 151: Inner Rail Spring Latch c. Slide the inner rail toward the front of the enclosure to unlock it from the pegs that secure it to the sidewall and pull it free. Note: Follow the next step if the cable tray was installed.
  • Page 180 4. Part Replacement 4.10 Chassis Replacement User Guide b. Ensure that there is a good catch of the top cover by the chassis and slide it in all the way. 26. Install the inner rail onto the chassis making sure they are installed on the correct side. Each inner rail will read "R"...
  • Page 181 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 154: Slide Inner Rail Click Click Caution: When installing the inner rail onto the chassis, make sure to only use the special Low-Profile M4 x 3.2mm Philips screws provided in the accessory kit with the CMA.
  • Page 182 4. Part Replacement 4.10 Chassis Replacement User Guide e. Follow these steps for the second inner rail on the opposite side of the enclosure. Note: The cable tray only needs to be installed if the number of cables being installed into the CMA will be greater than 10.
  • Page 183 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 156: Extend Mid-Rails 29. Install the chassis into the rails.
  • Page 184 The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 185 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 158: Installing the Chassis Caution: Make sure that the bearing plate on the inside of the mid-rails are fully forward and that the detent has engaged. This is to prevent potential damage due to improper mating of the rails.
  • Page 186 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 159: Safety Latch Release e. As the chassis is slid into the rack, position one installer at the rear of the rack to ensure that the pegs on the sides of the cover will slide correctly into the rear cover alignment brackets on both sides of the rack.
  • Page 187 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 160: Cover Retention Screws 31. Now that the chassis is installed, test the installation by sliding the enclosure in and out of the rack a minimum of three times. If the enclosure binds, catches, or displays any incorrect motion or behavior retry the installation.
  • Page 188 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 161: Lower CMA Orientation c. Slowly slide the enclosure forward to ensure the CMA arm is operating properly, then slide it back into the rack. 33. Grasp both handles at the front of the enclosure and pull with even pressure to extend the chassis out of the rack until it is stopped by the safety latches.
  • Page 189 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 162: Chassis Handle Operation 34. Install the IOM. Caution: If a pin on the IOM’s internal connectors is bent or damaged, the IOM will have to be replaced. For this reason it is imperative that the IOM is not forced into position, that it is inserted straight, and that the directions for installing the IOM are followed exactly.
  • Page 190 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 163: Unlatching IOM Handles c. Align the IOM with the empty slot on the top of the chassis so that the arrow on the IOM latch release is facing toward the side shown in the following image. d.
  • Page 191 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 164: Installing the IOM e. When the IOM is lowered fully, apply light pressure with both hands evenly on the IOM body, not the handles, to seat the IOM in the connector. If the IOM won’t seat correctly, DO NOT FORCE IT.
  • Page 192 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 165: Installing the IOM Fan b. Pinch the latch release mechanism slightly and carefully lower the IOM Fan into the slot. 37. Install the Drive Assembly. a. Ensure that the enclosure has been pulled out of the rack until the rail latches engage. b.
  • Page 193 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 166: LED Pointer Orientation REAR FRONT c. Align the drive with the empty slot that will receive it. Lower it into the slot, making sure it stays level and does not snag.
  • Page 194 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 167: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 38. Install each drive in the place it was removed from by following the labels or marks that were added earlier.
  • Page 195 4. Part Replacement 4.10 Chassis Replacement User Guide a. Align the PSU in the orientation shown in the following image. b. Slide the PSU into the slot until it seats fully into the chassis. Figure 169: Installing the PSU c. Plug the power cable into the receptacle at the back of the PSU. d.
  • Page 196 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 170: Cable Retention Mechanism e. Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the retention clip functions properly in the event the cable is pulled on for some reason.
  • Page 197 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 171: Cinching Cable Retention Clip 41. Install the second PSU. 42. Install Rear Fan a. Orient the rear fan as shown in the following image. b. Insert the rear fan into the housing as shown in the following image.
  • Page 198 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 172: Installing the Rear Fan 43. Install the rest of the rear fans into the rear of the enclosure. 44. Install the upper CMA. a. Orient the CMA so that the elbow is on the right hand side as it is being installed.
  • Page 199 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 173: Upper CMA Orientation b. Attach all three of the connectors to the brackets on the rails. There should be one at the elbow side and two on the left hand side. 45.
  • Page 200 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 174: Initial Alignment b. Insert the peg on the underside of the crossbar into the slot on the CMA mounting bracket.
  • Page 201 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 175: Crossbar Underside Peg c. Swing the crossbar so that the thumbscrew lines up with the mounting hole on the opposite side of the enclosure.
  • Page 202 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 176: Swinging Motion of Crossbar to Locking Position d. Press the crossbar against the CMA mounting bracket and secure the crossbar in place by pressing and turning the thumbscrew clockwise until snug.
  • Page 203 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 177: Tightening the Thumbscrew a. Check that the crossbar is fully secured to the CMA mounting bracket by pulling on the bar to ensure it does not move. 46. Cable the lower CMA. a.
  • Page 204 4. Part Replacement 4.10 Chassis Replacement User Guide Note: Before cabling the lower CMA, note the following routing of the cables. For best results, the cables that are supported by the upper CMA are inserted into IOM B (right hand side looking at the rear) and the lower CMA cables are routed to IOM A (left hand side looking at the Special Considerations for rear) in a "criss-cross"...
  • Page 205 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 179: Open Baskets d. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. e.
  • Page 206 Figure 180: Nominal Cable Length at Connectors h. Close all of the baskets. i. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 207 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 181: Open Baskets a. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA. b.
  • Page 208 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 182: Connected Cable Routing d. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 209 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 183: Nominal Cable Length at Connectors e. Loop the retention clip on the PSU cables around the cable and pinch it until the clip catches and locks in place.
  • Page 210 4. Part Replacement 4.10 Chassis Replacement User Guide Figure 184: Cable Retention Mechanism f. Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the retention clip functions properly in the event the cable is pulled on for some reason.

  • Page 211: Special Considerations For Cable Routing

    User Guide Figure 185: Cinching Cable Retention Clip g. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 212 4. Part Replacement 4.11 Special Considerations for Cable Routing User Guide The distance from the end of the connector at the port to the first basket on the CMA should be 20” – 21” long. This will give the cables enough slack at this end to prevent stress on the port and binding during operation cycles.
  • Page 213 4. Part Replacement 4.11 Special Considerations for Cable Routing User Guide Figure 187: Crisscross Cables When the cables are routed into the CMA, make sure there is some slack given to the elbow joint of the CMA. It is recommended not to wrap the cables tightly around this joint because this can cause binding and prevent smooth operation.
  • Page 214 4. Part Replacement 4.11 Special Considerations for Cable Routing User Guide Figure 189: Cable Tie at Exit of CMA...

  • Page 215: Chapter 5 System Management

    5.1   Firmware Upgrade This section provides information on actions that should be taken before starting a firmware upgrade on the Ultrastar Data102. The storage administrator should determine if the applications on the enclosure should be quiesced before the online upgrade is completed. Before upgrading enclosure firmware, review the following section to determine whether or not the enclosure should be taken offline before upgrading.

  • Page 216: Downloading Firmware From The Support Portal

    5. System Management 5.1 Firmware Upgrade User Guide 5.1.1   Downloading Firmware from the Support Portal Note: The product must be registered in order to download firmware updates. 1. Open a web browser and go to: https://portal.wdc.com/Support/s/. The Western Digital Enterprise Support Center will appear. 2.

  • Page 217: Linux Upgrade Preparation

    5. System Management 5.1 Firmware Upgrade User Guide Figure 192: Select Files for Download section c. From the Review & Download Files section, review the selected files and click DOWNLOAD FILES to download the entire file selection from that section. Figure 193: Review &...
  • Page 218 5.1 Firmware Upgrade User Guide 1. Connect the Ultrastar Data102 to a standard SAS HBA or a RAID SAS HBA hosted on the Linux Server that presents the Enclosure Services Processor to the Linux operating system. The Enclosure Services Processor in the Ultrastar Data102 will be referred to as an IOM.
  • Page 219 5. System Management 5.1 Firmware Upgrade User Guide Attention: Beginning with firmware version 2000-073, the user may upgrade in-band via sg_ses_microcode without the requirement of having Ethernet interfaces actively configured with DHCP. Please proceed to the upgrade procedure. 3. The following upgrade preparation steps apply only to firmware versions 01XX-XXX or if the user is upgrading via OOBM.

  • Page 220: Linux Upgrade To New Firmware

    5. System Management 5.1 Firmware Upgrade User Guide c. Verify that both OOBMs have IP addresses by issuing the command sg_ses /dev/sgX -p0x7 d. Locate the IP addresses in the Enclosure Services Controller Electronics (ESCE) elements, indicated by the XXX.XXX.XXX.XXX in the results as shown in the following example: Element type: Enclosure services controller electronics, subenclosure id: 0 [ti=5]...
  • Page 221 “Complete, no error, start after hard reset or power cycle [0x11]” before proceeding to the activate step. Example output: sg_ses /dev/sg0 -p 0xe HGST H4102-J 2033 Download microcode status diagnostic page: number of secondary subenclosures: 0...

  • Page 222: Non-Automatic Firmware Activation In Linux

    5. System Management 5.1 Firmware Upgrade User Guide multipath -ll | grep -i “active ready running” -c 5.1.4   Non-Automatic Firmware Activation in Linux 1. Ensure multi-pathing can see all of the expected drives. a. Execute the following command to verify that there are two paths to each drive: multipath -ll | grep -i “active ready running”...
  • Page 223 5. System Management 5.1 Firmware Upgrade User Guide sg_ses /dev/sg0 -p 0xe HGST H4102-J 2033 Download microcode status diagnostic page: number of secondary subenclosures: 0 generation code: 0x0 subenclosure identifier: 0 [primary] download microcode status: Complete, no error, start after...

  • Page 224: Windows Upgrade Preparation

    2. Connect the Ultrastar Data102 to a standard SAS HBA or a RAID SAS HBA hosted on the Windows Server that presents the Enclosure Services Processor to the operating system. The Enclosure Services Processor in the Ultrastar Data102 will be referred to as an IOM.
  • Page 225 5. System Management 5.1 Firmware Upgrade User Guide 5. To determine which IOM is which, use the SCSIX: X,X,X string with the sg_ses command. 6. The following upgrade preparation steps apply only to firmware versions 01XX-XXX or if the user is upgrading via OOBM. If this does not apply, please proceed to the upgrade procedure.

  • Page 226: Windows Upgrade To New Firmware

    2. Input the sg_scan -s command to find the IOM devices to ensure that they can be accessed. Note: If the Ultrastar Data102 is connected to an HBA that does not present the Enclosure Services Processor to the host for management purposes,...
  • Page 227 “Complete, no error, start after hard reset or power cycle [0x11]” before proceeding to the activate step. Example output: sg_ses 0 -p 0xe HGST H4102-J 2033 Download microcode status diagnostic page: number of secondary subenclosures: 0...
  • Page 228 5. System Management 5.1 Firmware Upgrade User Guide C:\mpclaim.exe –v C:\Users\Administrator\Desktop \mpclaim_output.txt b. Verify there are two paths to each drive by issuing the following command: C:\more C:\Users\Administrator\Desktop\mpclaim_output.txt Note: It could take the OS several minutes to rebuild all the paths to the drives depending on the workload on the drives and how busy the host is.

  • Page 229: Non-Automatic Firmware Activation In Windows

    5. System Management 5.1 Firmware Upgrade User Guide 5.1.7   Non-Automatic Firmware Activation in Windows 1. Ensure Windows MPIO can see all paths to the drives. Note: This should be completed before beginning the firmware upgrade procedure. a. Execute the following command: C:\mpclaim –v C:\Users\Administrator\Desktop\mpclaim_output.txt b.
  • Page 230 “Complete, no error, start after hard reset or power cycle [0x11]” before proceeding to the activate step. Example output: sg_ses SCSIX:X,X,X -p 0xe HGST H4102-J 2020 Download microcode status diagnostic page: number of secondary subenclosures: 0...
  • Page 231 5. System Management 5.1 Firmware Upgrade User Guide 0000000077010524 Active/Optimized 001|005|036|000 0 Adapter: Avago Adapter, SAS3 3008 Fury -StorPo... (B|D|F: 134|000|000) Controller: 46616B65436F6E74726F6C6C6572 (State: Active) 0000000077000431 Active/Optimized 000|004|049|000 0 Adapter: Avago Adapter, SAS3 3008 Fury -StorPo... (B|D|F: 132|000|000) Controller: 46616B65436F6E74726F6C6C6572 (State: Active) MPIO Disk98: 02 Paths, Least Blocks, ALUA Not Supported SN: 5000CCA2532558CC...

  • Page 232: Upgrading Firmware With Oobm

    Supported Load Balance Policies: FOO RR RRWS LQD WP LB Path ID State SCSI Address Weight --------------------------------------------------------------------------- 5.1.8   Upgrading Firmware with OOBM The following procedure should be followed to upgrade the firmware of the Ultrastar Data102 using the OOBM API.
  • Page 233 5.1 Firmware Upgrade User Guide 1. Open a web browser, go to: https://portal.wdc.com/Support/s/, and download the firmware package for the Ultrastar Data102. 2. Extract the downloaded zip file and place file in a location that is accessible to the Ultrastar Data102.

  • Page 234: Configuring Oobm Network Settings

    5. System Management 5.2 Configuring OOBM Network Settings User Guide 5. To activate the firmware, send a POST request: • For an automatic activation, send the POST request to the UpdateService object using the command, and list the as the data SimpleUpdate ImageURI parameter:...
  • Page 235 5. System Management 5.2 Configuring OOBM Network Settings User Guide 1. To change the OOBM network configuration, enter the following: sg_wr_mode <dev> --dbd --page=0x23,0x01 -- contents=e3,01,00,1A,<IOM>,00,00,00,<setting>,00,00,00,<IPaddr>, <netmask>,<gateway>,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00 Where: • <dev> = the device SEP sg handle • <IOM> = 01 (IOMA) or 02 (IOMB) •...
  • Page 236 5. System Management 5.2 Configuring OOBM Network Settings User Guide sg_wr_mode /dev/sg3 --dbd --page=0x23,0x01 -- contents=e3,01,00,1A,01,00,00,00,01,00,00,00,00,00,00,00, 00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00 • Device = /dev/sg3 • IOM = 01 (IOM A) • Setting = 01 (DHCP) • IP Address = 0.0.0.0 • Netmask = 0.0.0.0 •...

  • Page 237: Zoning

    (page 205) 5.3.2   Predefined Zoning Configurations There are three predefined zoning configurations for the Ultrastar Data102. Each configuration allows the user connect a different number of hosts that have access to a set number of drives. Each of these drives are part of a grouping called a zone group. This section displays the necessary information related to each of the predefined zoning configurations.
  • Page 238 5. System Management 5.3 Zoning User Guide Configuration 0 allows all hosts to view all drive slots and the devices that are populated in those drive slots. In this Configuration, all of the drives belong to the same zone group as shown in the image below represented by one color.
  • Page 239 5. System Management 5.3 Zoning User Guide Configuration 1 allows up to six redundantly configured hosts to view a specific zone group of drives. Each host will be able to view up to 17 drives that are mapped to both IOMs. Each zone group will display all of the devices that are contained within that zone.
  • Page 240 5. System Management 5.3 Zoning User Guide Figure 200: Configuration 1 Each SAS port in the following image matches the color of another set of drives in that specific zone group. Connect the host servers to the enclosure using SAS cables in the Configuration listed in the table below.
  • Page 241 5. System Management 5.3 Zoning User Guide Configuration 2 allows up to three redundantly configured hosts to view a specific zone group of drives. Each host will be able to view up to 34drives that are mapped to both IOMs. Each zone group will display all of the devices that are contained within that zone.
  • Page 242 5. System Management 5.3 Zoning User Guide Figure 201: Configuration 2 Each SAS port in the following image matches the color of another set of drives in that specific zone group. Connect the host servers to the enclosure using SAS cables in the Configuration listed in the table below.
  • Page 243 5. System Management 5.3 Zoning User Guide Configuration 3 allows up to two redundantly configured hosts to view a specific zone group of drives. Each host will be able to view up to 51 drives that are mapped to both IOMs. Each zone group will display all of the devices that are contained within that zone.
  • Page 244 5. System Management 5.3 Zoning User Guide Figure 202: Configuration 3 Each SAS port in the following image matches the color of another set of drives in that specific zone group. Connect the host servers to the enclosure using SAS cables in the Configuration listed in the table below.

  • Page 245: Sg_Senddiag Command

    User Guide 5.3.3   sg_senddiag Command The sg_senddiag command is used to configure zoning on Ultrastar Data102. This command contains several values that are important to enable and disable zoning through the use of the IOMs and expanders. The following section breaks down how to understand the necessary information to properly enable or disable zoning on the enclosure.

  • Page 246: Enabling Zoning Using Linux

    IOMs on the enclosure. When the IOM SAS Address is applied to the string, each pair of characters should be offset by a comma. 5.3.4   Enabling Zoning using Linux 1. From the host server, identify the sg devices that are associated with the Ultrastar Data102 IOMs. a. Issue the following command: sg_scan -i | grep -i H4102-J -B 1 b.
  • Page 247 5. System Management 5.3 Zoning User Guide a. Issue the following command: sg_vpd /dev/sg<dev> -p0x83 b. Identify and match the IOM SAS address and sg device for both IOMs from the output. Each address appears bolded in the example below. Addressed logical unit: designator type: NAA, code set: Binary...
  • Page 248 5. System Management 5.3 Zoning User Guide sg_senddiag Command sg_senddiag <a> --pf --raw=04,00,00,90,<b>,<c>,00,00,<d> a. sg device (<dev>): device associated with IOM B b. Enable Zoning: 61 c. Zoning Configuration: configuration 01, 02, or 03 Note: For information on preconfigured zoning configurations, see: Predefined Zoning Configurations (page 227).
  • Page 249 5. System Management 5.3 Zoning User Guide 7. Verify the zone groups for each of the host using the smp_discover_list command. a. Issue the following command to locate the expander handles: ls /dev/bsg Example of the Expander Handles 0:2:0:0 9:0:1297:0 9:0:1378:0 9:0:1390:0 end_device-9:41:26...

  • Page 250: Disabling Zoning Using Linux

    5. System Management 5.3 Zoning User Guide 5.3.5   Disabling Zoning using Linux 1. From the host server, identify the sg devices that are associated with the Ultrastar Data102 IOMs. a. Issue the following command: sg_scan -i | grep -i H4102-J -B 1 b.
  • Page 251 5. System Management 5.3 Zoning User Guide designator type: NAA, code set: Binary transport: Serial Attached SCSI Protocol (SPL-4) 0x5000ccab0300003c designator type: Relative target port, code set: Binary transport: Serial Attached SCSI Protocol (SPL-4) Relative target port: 0x1 Target device that contains addressed lu: designator type: NAA, code set: Binary transport: Serial Attached SCSI Protocol (SPL-4)
  • Page 252 5. System Management 5.3 Zoning User Guide Note: For information on preconfigured zoning configurations, see: Predefined Zoning Configurations (page 227). d. IOM SAS Address: SAS Address associated with IOM B Note: A comma should be placed after each bit of data in the IOM SAS Address that was recorded.

  • Page 253: Enabling Zoning Using Windows

    Note: Repeat this substep for all hosts. 5.3.6   Enabling Zoning using Windows 1. From the host server, identify the SCSI devices that are associated with the Ultrastar Data102 IOMs. Note: The operating system associates each SEP device as a SCSI device. The SCSI device of the SEP can be used to get status from or control elements within the enclosure.
  • Page 254 5. System Management 5.3 Zoning User Guide 0428 2. Locate the IP Address for each IOM using sg_ses page 7. a. Issue the following command: sg_ses <dev> -p7 | finstr /i esce Note: For scsi<dev>, type the number of the SCSI device recorded in the previous step.
  • Page 255 5. System Management 5.3 Zoning User Guide b. Enable Zoning: 61 c. Zoning Configuration: configuration 01, 02, or 03 Note: For information on preconfigured zoning configurations, see: Predefined Zoning Configurations (page 227). d. IOM SAS Address: SAS Address associated with IOM A Note: A comma should be placed after each bit of data in the IOM SAS Address that was recorded.
  • Page 256 5. System Management 5.3 Zoning User Guide b. Enabling a predefined zoning configuration will reset the SAS connector ports which may cause the sg_senddiag command to return a status of DID_TIME_OUT or DID_SOFT_ERROR. Despite the error, the zoning configuration will be enabled. The zoning configuration can be verified after both IOMs have been zoned.

  • Page 257: Disabling Zoning Using Windows

    5.3.7   Disabling Zoning using Windows PENDING - Remove references to sg and replace with SCSI device handles. 1. From the host server, identify the SCSI devices that are associated with the Ultrastar Data102 IOMs. Note: The operating system associates each SEP device as a SCSI device. The SCSI device of the SEP can be used to get status from or control elements within the enclosure.
  • Page 258 5. System Management 5.3 Zoning User Guide Note: For scsi<dev>, type the number of the SCSI device recorded in the previous step. b. The IP Address for each IOM will appear at the end of each resulting line. Each IP Address is labeled for either IOM A or IOM B and occurs after the last comma as seen bolded in the following example.
  • Page 259 5. System Management 5.3 Zoning User Guide Note: A comma should be placed after each bit of data in the IOM SAS Address that was recorded. For example, if the IOM SAS Address output was 5000CCAB0300003C, the address that should be added to the sg_senddiag command should be 50,00,CC,AB,03,00,00,3C.
  • Page 260 5. System Management 5.3 Zoning User Guide 6. Disable zoning on IOM B using the sg_senddiag command. a. Issue the command for IOM B that was built in the previous step. b. Disabling a predefined zoning configuration will reset the SAS connector ports which may cause the sg_senddiag command to return a status of DID_TIME_OUT or DID_SOFT_ERROR.

  • Page 261: Partially Populated Enclosures

    5.4   Partially Populated Enclosures 5.4.1   Partial Population Configurations The Ultrastar Data102 supports partially populated configurations that allow a user to increase the size of storage based on their needs. There are specific requirements that must be followed to ensure that the enclosure functions properly during operation. Partial population configurations that do not comply with the requirements listed in this section may result in enclosure performance issues.
  • Page 262 5. System Management 5.4 Partially Populated Enclosures User Guide Figure 203: Minimum HDD Partial Population Minimum HDD and Minimum SSD Partial Population: The enclosure supports a minimum of 60 HDDs and one SSD for a partially populated enclosure. The enclosure can support a minimum of one SSD with the remaining drive slots within that row being completed with drive blanks.
  • Page 263 5. System Management 5.4 Partially Populated Enclosures User Guide Figure 204: Minimum HDD and Minimum SSD Partial Population Minimum HDD and Maximum SSD Partial Population: The enclosure supports a minimum of 60 HDDs and one SSD for a partially populated enclosure. The enclosure can support a maximum of up to 24 total SSDs in this configuration.

  • Page 264: Installing Drives

    5. System Management 5.4 Partially Populated Enclosures User Guide Figure 205: Minimum HDD and Maximum SSD Partial Population 5.4.2   Installing Drives This section provides steps on how to install drives into the enclosure. The enclosure is shipped with a minimum of 60 HDDs and may require HDDs to be moved to other drives slots if SSDs are being installed.
  • Page 265 5. System Management 5.4 Partially Populated Enclosures User Guide Figure 206: Chassis Handle Operation 2. Locate the area that the new drives will be installed into. When adding SSDs, the drives slots may already contain a drive. The drive will have to be removed and relocated before installing the HDD.
  • Page 266 5. System Management 5.4 Partially Populated Enclosures User Guide Figure 207: LED Pointer Orientation REAR FRONT c. Align the drive with the empty slot that will receive it. Lower it into the slot, making sure it stays level and does not snag.
  • Page 267 5. System Management 5.4 Partially Populated Enclosures User Guide Figure 208: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 5. Install each drive in the same way the first was installed. Make sure to follow the drive layout shown in the following image.

  • Page 268: Daisy Chaining

    (page 261) and Two Host Cable Configurations (page 267). Active Cables: During the process of Daisy Chaining the Ultrastar Data102 enclosures, active cables must be used when connecting between enclosures. The use of active cables provides improved signal integrity between the enclosures.
  • Page 269 5. System Management 5.5 Daisy Chaining User Guide Figure 210: Daisy Chaining Key One Host Configurations: The following diagram is an example of how the enclosures will be connected via the IO SAS ports and what number each enclosure is. This information can be utilized with this cable map: One Host Cable Configurations (page 261).
  • Page 270 5. System Management 5.5 Daisy Chaining User Guide Figure 211: One Host Configuration Example Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.

  • Page 271: One Host Cable Configurations

    5. System Management 5.5 Daisy Chaining User Guide Figure 212: Two Host Configuration Example Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.
  • Page 272 5. System Management 5.5 Daisy Chaining User Guide Figure 213: Enclosure Configurations with One Host with a Single HBA Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.
  • Page 273 5. System Management 5.5 Daisy Chaining User Guide Table 40: Two Enclosures: One Host with a Single HBA Hardware Source Device Destination Device Host Connections Host1: P1 Enclosure1: IOMA, A1 Host1: P2 Enclosure2: IOMB, B3 Enclosure Connections Enclosure1: IOMA, A4 Enclosure2: IOMA, A1 Enclosure1: IOMB, B4 Enclosure2: IOMB, B2...
  • Page 274 5. System Management 5.5 Daisy Chaining User Guide Figure 214: Enclosure Configurations with One Host with Two HBAs Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.
  • Page 275 5. System Management 5.5 Daisy Chaining User Guide Table 43: Two Enclosures: One Host with Two HBAs Hardware Source Device Destination Device Host Connections Host1: P1 Enclosure1: IOMA, A1 Host1: P2 Enclosure2: IOMB, B3 Host1: P3 Enclosure1: IOMB, B1 Host1: P4 Enclosure2: IOMA, A3 Enclosure Connections Enclosure1: IOMA, A3...
  • Page 276 5. System Management 5.5 Daisy Chaining User Guide Table 45: Four Enclosures: One Host with Two HBAs Hardware Source Device Destination Device Host Connections Host1: P1 Enclosure1: IOMA, A1 Host1: P2 Enclosure4: IOMB, B3 Host1: P3 Enclosure1: IOMB, B1 Host1: P4 Enclosure4: IOMA, A3 Enclosure Connections Enclosure1: IOMA, A3...

  • Page 277: Two Host Cable Configurations

    5. System Management 5.5 Daisy Chaining User Guide Figure 215: SATA Enclosure Configuration One Host with a Single HBA Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.
  • Page 278 5. System Management 5.5 Daisy Chaining User Guide Figure 216: Enclosure Configurations with Two Hosts with a Single HBA Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.
  • Page 279 5. System Management 5.5 Daisy Chaining User Guide Table 47: Two Enclosures: Two Hosts with a Single HBA Hardware Source Device Destination Device Host Connections Host1: P1 Enclosure1: IOMA, A1 Host1: P2 Enclosure2: IOMB, B6 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure2: IOMA, A6 Enclosure Connections...
  • Page 280 5. System Management 5.5 Daisy Chaining User Guide Table 49: Four Enclosures: Two Hosts with a Single HBA Hardware Source Device Destination Device Host Connections Host1: P1 Enclosure1: IOMA, A1 Host1: P2 Enclosure4: IOMB, B3 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure4: IOMA, A3 Enclosure Connections...
  • Page 281 5. System Management 5.5 Daisy Chaining User Guide Figure 217: Enclosure Configurations with Two Hosts with Two HBAs Note: The diagram displays red SAS cables to indicate passive connections between the host and the enclosure. The black SAS cables indicate active connections between each enclosure.
  • Page 282 5. System Management 5.5 Daisy Chaining User Guide Table 50: Two Enclosures: Two Hosts with Two HBAs Hardware Source Device Destination Device Host Connections Host1: P1 Enclosure1: IOMA, A1 Host1: P2 Enclosure2: IOMB, B3 Host1: P3 Enclosure1: IOMA, A2 Host1: P4 Enclosure2: IOMB, B4 Host2: P1 Enclosure1: IOMB, B1...
  • Page 283 5. System Management 5.5 Daisy Chaining User Guide Hardware Source Device Destination Device Enclosure Connections Enclosure1: IOMA, A3 Enclosure2: IOMA, A1 Enclosure1: IOMA, A4 Enclosure2: IOMA, A2 Enclosure1: IOMB, B3 Enclosure2: IOMB, B1 Enclosure1: IOMB, B4 Enclosure2: IOMB, B2 Enclosure2: IOMA, A3 Enclosure3: IOMA, A1 Enclosure2: IOMA, A4 Enclosure3: IOMA, A2...

  • Page 284: Cabling For Daisy Chaining

    5. System Management 5.5 Daisy Chaining User Guide Hardware Source Device Destination Device Enclosure2: IOMA, A4 Enclosure3: IOMA, A2 Enclosure2: IOMB, B3 Enclosure3: IOMB, B1 Enclosure2: IOMB, B4 Enclosure3: IOMB, B2 Enclosure3: IOMA, A3 Enclosure4: IOMA, A1 Enclosure3: IOMA, A4 Enclosure4: IOMA, A2 Enclosure3: IOMB, B3 Enclosure4: IOMB, B1...
  • Page 285 5. System Management 5.5 Daisy Chaining User Guide Figure 218: Connected Cable Routing c. Open all of the baskets...
  • Page 286 5. System Management 5.5 Daisy Chaining User Guide Figure 219: Open Baskets d. Connect all of the SAS cables that will be used and route them through the baskets one at a time. Make sure to follow the labels to make sure they are connected to the proper port.
  • Page 287 5. System Management 5.5 Daisy Chaining User Guide Figure 220: Nominal Cable Length at Connectors f. Close all of the baskets. g. Reconnect the CMA at the elbow to the connectors on the rail. 3. Cable the upper CMA. a. Unlatch the elbow side of the CMA arm and swing it forward by pressing the blue button that says “push”...
  • Page 288 5. System Management 5.5 Daisy Chaining User Guide Figure 221: Open Baskets a. Connect the SAS cables and route them through the baskets one at a time. Make sure to follow the labels to make sure they are connected to the proper port. b.
  • Page 289 5. System Management 5.5 Daisy Chaining User Guide Figure 222: Connected Cable Routing c. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 290 5. System Management 5.5 Daisy Chaining User Guide Figure 223: Nominal Cable Length at Connectors d. Close all of the baskets. e. Reconnect the CMA at the elbow to connector A. 4. Connect the SAS cables to the host server(s) according to the One Host Cable Configurations Two Host Cable Configurations...

  • Page 291: Drives Missing In The System Management

    6. Drives missing in the system management 5.5 Daisy Chaining User Guide 6 Drives missing in the system management Condition The system management is reporting a drive or drives as missing or not installed. Cause The drive or drive may not be properly seated onto the connector on the board. Solution 1.
  • Page 292 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Figure 224: Chassis Handle Operation Only extend the enclosure out of the rack as far as is needed to reach the drive being replaced. 2. Locate the faulty Drive Assembly by finding the illuminated amber LED or by activating the identification LED for the drive to be replaced.
  • Page 293 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Figure 225: HDD Assembly LED 3. Install the Drive Assembly. a. Ensure that the enclosure has been pulled out of the rack until the rail latches engage. b. Find the LED pointer on the top of the drive carrier. This pointer should point toward the front of the unit as shown in the following image.
  • Page 294 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Figure 226: LED Pointer Orientation REAR FRONT c. Align the drive with the empty slot that will receive it. Lower it into the slot, making sure it stays level and does not snag.
  • Page 295 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Figure 227: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 4. Install the Drive Assembly. a.
  • Page 296 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Figure 228: LED Pointer Orientation REAR FRONT c. Align the drive with the empty slot that will receive it. Lower it into the slot, making sure it stays level and does not snag.
  • Page 297 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Figure 229: Installing a Drive Assembly d. Pinch the latch release and carefully press downward to seat the Drive Assembly the rest of the way. 5. Push the enclosure back into the rack to ensure proper cooling. Cause Something else.
  • Page 298 6. Drives missing in the system management 5.5 Daisy Chaining User Guide Drives are still not appearing in the system management If none of the previously suggested solutions work, consider asking for help. Contact Western digital support at support@wdc.com.

  • Page 299: Chapter 7 Safety

    6. Safety 6.1 Electrostatic Discharge User Guide 6 Safety The following chapter provides safety and regulatory information for the Ultrastar Data102. 6.1   Electrostatic Discharge CAUTION Electrostatic discharge can harm delicate components inside HGST products. Electrostatic discharge (ESD) is a discharge of stored static electricity that can damage equipment and impair electrical circuitry.

  • Page 300: Power Cords

    6.5   Rackmountable Systems CAUTION Always install rack rails and storage enclosure according to Ultrastar Data102 product documentation. Follow all cautions, warnings, labels, and instructions provided within the rackmount instructions. Reliable grounding of rack-mounted equipment should be maintained.

  • Page 301: Safety And Service

    6.6   Safety and Service All maintenance and service actions appropriate to the end-users are described in the product documentation. All other servicing should be referred to an HGST-authorized service technician. To avoid shock hazard, turn off power to the unit by unplugging both power cords before servicing the unit.
  • Page 302 6. Safety 6.7 Safety Warnings and Cautions User Guide Indicates shock hazards that result in serious injury or death if safety instructions are not followed. Indicates do not touch fan blades, may result in injury. Indicates disconnect all power sources before servicing.

  • Page 303: Chapter 8 Disclaimers

    Electromagnetic Compatibility Agency Requirements for the Ultrastar Data102. 7.1   Restricted Access Location The Ultrastar Data102 is intended for installation in a server room or computer room where at least one of the following conditions apply: • access can only be gained by service persons or by users who have been instructed about the restrictions applied to the location and about any precautions that shall be taken and/or •...

  • Page 304: Country Certifications

    7. Disclaimers 7.4 Country Certifications User Guide • CE – EMC Directive 2014/30/EU • VCCI V-3 • BSMI CNS14338 • KN32 • AS/NZS CISPR 32 • TR CU 020/2011 Immunity • EN 61000-3-2 Harmonic Current Emissions • EN 61000-3-3 Voltage Fluctuations and Flicker •...

  • Page 305: Chapter 9 Regulatory Statements

    Any modifications made to this device that are not approved by HGST may void the authority granted to the user by the FCC to operate equipment.

  • Page 306: Japanese Compliance Statement, Class A Ite

    8. Regulatory Statements 8.4 Japanese Compliance Statement, Class A ITE User Guide Cet appareil numerique de la classe A est conforme à la norme NMB-003 du Canada. 8.4   Japanese Compliance Statement, Class A ITE The following Japanese compliance statement pertains to VCCI EMI regulations: English translation: This is a Class A product based on the Technical Requirement of the Voluntary Control Council for Interference by Information Technology (VCCI).

  • Page 307: Chapter 10 Points Of Contact

    8.5 Taiwan Warning Label Statement, Class A ITE User Guide 9 Points of Contact For further assistance with an HGST product, contact Platform Engineering technical support. Please be prepared to provide the following information: Serial Number (S/N), product name, model number, and a brief description of the issue.

  • Page 308: Site And System Operation Requirements

    Caution: The Ultrastar Data102 can only be plugged into high line (220-240 VAC). If the unit is plugged into low line (110-127 VAC), the PSU will report a "Critical" state when status pages are queried using SES.

  • Page 309: Ultrastar Data102 Rack Requirements

    Ubuntu® Ubuntu Server 16.04 Kernel 4.4 10.3   Ultrastar Data102 Rack Requirements The Ultrastar Data102 is designed to be installed into a rack that meets the EIA-310 standard at a minimum 1181-1197 mm (46.5in. - 47.13in.) of usable rack space, frame to frame. The vertical rack rails must be set between 812.8mm - 914.4mm / 32 in.
  • Page 310 Warning: The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102. Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 311 10. Site and System Operation Requirements 10.3 Ultrastar Data102 Rack Requirements User Guide Additional PDU Mounting Parameter Rack PDU (Vertical) Mounting Bracket Bracket Hardware 4 x M6 Hex Nut with Nylon Lock Quantity Varies Table 58: Compatible Hardware Configuration 2...

  • Page 312: Esd

    The unit must be grounded in accordance with all local/regional and national electrical codes. 10.5   Enclosure Cooling The Ultrastar Data102 has an advanced thermal algorithm running within the logical enclosure services process called the SEP that monitors all of the temperature sensors in the enclosure. The SEP makes adjustments to the fan speeds based upon the thermal sensors.
  • Page 313 10.6 Host Connectivity User Guide The rack that the Ultrastar Data102 is installed in must not restrict airflow to the enclosure. Racks with doors should be tested to ensure they do not constrict airflow to the enclosure. If the enclosure reaches critical temperature, it will go into low-power mode to avoid damage to the enclosure.
  • Page 314 10. Site and System Operation Requirements 10.6 Host Connectivity User Guide Edge Buffering Edge buffering is an enclosure feature that increases the overall enclosure performance when a 6 Gbps target is connected. With edge buffering disabled, primitives that can be deleted from the initiator are added to slow the effective logical rate to the slowest target device connected between the initiator and the target device.

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