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HGST SA-7000 Replacement Manual

Active archive system fru replacement
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FRU Replacement Guide
HGST Active Archive System SA-7000
September 2015
1ET0036
Revision 1.1
Long Live Data ™ | www.hgst.com

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Summary of Contents for HGST SA-7000

  • Page 1 FRU Replacement Guide HGST Active Archive System SA-7000 September 2015 1ET0036 Revision 1.1 Long Live Data ™ | www.hgst.com...
  • Page 2 This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. HGST may make improvements or changes in any products or programs described in this publication at any time.

  • Page 3: Table Of Contents

    FRU Replacement Guide Contents Contents List of Figures..............................5 List of Tables...............................8 Chapter 1 About this Guide..........................9 1.1 Conventions............................9 1.2 Storage Notations..........................9 1.3 Admonitions............................10 1.4 Related Documents...........................10 1.5 Weight...............................10 Chapter 2 For More Information........................12 2.1 Points of Contact..........................12 Chapter 3 Controller Node Replaceable Units....................
  • Page 4 FRU Replacement Guide Contents 7.3 Power Cord Replacement Procedure....................88 7.4 MiniSAS Cable Replacement Procedure..................89 7.5 Rear Fan Replacement Procedure....................90 7.6 Power Supply Unit Replacement Procedure..................92 7.7 I/O Canister Replacement Procedure....................95 Appendix A Troubleshooting.......................... 102 A.1 Field Replaceable Units.........................102 Active Archive System Glossary........................

  • Page 5: List Of Figures

    FRU Replacement Guide List of Figures List of Figures Figure 1: Overview of Controller Node Chassis Replacement.................14 Figure 2: The Shutdown Button in the Commands Pane................. 16 Figure 3: Controller Node, Back........................17 Figure 4: Controller Node, Front........................18 Figure 5: Controller Node, Back........................18 Figure 6: Uninitialized Nodes...........................
  • Page 6 FRU Replacement Guide List of Figures Figure 28: The Node with a Rebooted Chassis as Seen on the CMC.............. 52 Figure 29: Storage Node Status in the CMC....................55 Figure 30: Decommissioned Disks in the CMC....................57 Figure 31: Drive Map Showing a Decommissioned Drive on a Storage Node..........58 Figure 32: Storage Node, Front........................
  • Page 7 FRU Replacement Guide List of Figures Figure 57: Removing the Sled.......................... 84 Figure 58: Sled Cover............................85 Figure 59: Hard Disk Drive Carrier Buttons....................86 Figure 60: Removing the Hard Disk Drive with Carrier..................86 Figure 61: Replacing the Failed Power Cord....................88 Figure 62: Replacing the Failed MiniSAS......................89 Figure 63: Fan Release Button..........................90 Figure 64: Rear Fan............................

  • Page 8: List Of Tables

    FRU Replacement Guide List of Tables List of Tables Table 1: Active Archive System Weight......................10 Table 2: Active Archive System Weight......................11 Table 3: Active Archive System Weight......................11 Table 4: Work Table with Sample MAC Addresses and Serial Bus Paths............20 Table 5: Work Table with Sample Ethernet Port Names and NIC Array IDs..........23 Table 6: Work Table for Controller Node Chassis Replacement..............

  • Page 9: Chapter 1 About This Guide

    FRU Replacement Guide 1 About this Guide Chapter 1 About this Guide This guide provides procedures for customer replaceable units and field replaceable Topics: units of the HGST Active Archive System. Conventions • Storage Notations • Admonitions • Related Documents •...

  • Page 10: Admonitions

    • The HGST Active Archive System API Guide provides a reference for the Active Archive System S3 API. • The HGST Active Archive System FRU Replacement Guide provides procedures for replacing hardware components of the Active Archive System.

  • Page 11: Table 2: Active Archive System Weight

    FRU Replacement Guide 1 About this Guide Controller (SM 1028U-TR4T+): The following table displays the weight of the Controller: Hardware Dimensions (Width x Height x Depth) Controller Net weight is 26lbs. Gross weight is 41 lbs Note: The gross weight of the controller is based on the combined weight of the server, accessories kit, rail kit, and packaging...

  • Page 12: Chapter 2 For More Information

    (S/N), product name, model number, and a brief description of the issue. Telephone: Region Telephone Numbers Support Hours and Additional Information United States/International 1-408-717-7766 24 hours a day, 7 days a week North America 1-844-717-7766 24 hours a day, 7 days a week Toll-free Email: support@hgst.com Website: www.hgst.com/support...

  • Page 13: Chapter 3 Controller Node Replaceable Units

    The Controller Node chassis is a SuperMicro DP 1U Server, 1028. Replacing the chassis replaces its NICs, CPU, memory, motherboard, and fans, but not its disks. Prerequisites • Obtain a replacement Controller Node chassis from HGST. • Obtain the virtual IP address of the Management Node. •...

  • Page 14: Figure 1: Overview Of Controller Node Chassis Replacement

    FRU Replacement Guide 3 Controller Node Replaceable Units Time Estimate: 3 hours. Figure 1: Overview of Controller Node Chassis Replacement...
  • Page 15 Compare the hostname of the failed node, as displayed in the CMC, to the hostname you saved from substep e. i) If the failed node is the Management Node, fail over the Management Node to another Controller Node. For instructions on how to fail over the Management Node, see Managing Hardware in the HGST Active Archive System Administration Guide.

  • Page 16: Figure 2: The Shutdown Button In The Commands Pane

    FRU Replacement Guide 3 Controller Node Replaceable Units c) In the Commands pane, click Shutdown. Figure 2: The Shutdown Button in the Commands Pane d) Wait for the Status field to change to DONE. Go to the rack and identify the correct chassis by the blinking blue LED on its front and back panels. Remove the failed chassis from the rack.

  • Page 17: Figure 3: Controller Node, Back

    FRU Replacement Guide 3 Controller Node Replaceable Units e. M2 Figure 3: Controller Node, Back c) At the back of the chassis, disconnect the two power cords. In the image above, the power cords are connected to the PSUs labeled P1 and P2. d) At the back of the chassis, depress both rail slides inwards, and push the chassis towards the front of the rack, until the rails pass the safety catch (about 3"/7.6cm).

  • Page 18: Figure 4: Controller Node, Front

    FRU Replacement Guide 3 Controller Node Replaceable Units b) Install the disk into the corresponding slot in the new chassis. Figure 4: Controller Node, Front Install the new chassis into the rack. a) Mount the new chassis onto the rack slides and slide it into the rack. Caution: Mounting the chassis is a two person task.

  • Page 19: Figure 6: Uninitialized Nodes

    FRU Replacement Guide 3 Controller Node Replaceable Units Get the IP address and machine name (hostname) of the new chassis. a) In the CMC, navigate to Dashboard > Administration > Hardware > Servers > Unmanaged Devices > Uninitialized. The new chassis appears in the list of uninitialized devices. This indicates that it has started successfully. b) Write the value of Name into your work table, under Temporary Hostname of Node.

  • Page 20: Table 4: Work Table With Sample Mac Addresses And Serial Bus Paths

    FRU Replacement Guide 3 Controller Node Replaceable Units 90:e2:ba:7c:5d:a4 /sys/devices/pci0000:80/0000:80:02.0/0000:82:00.1/net/eth7/address 90:e2:ba:7c:5d:a5 root@nfsROOT:~# The output of this command shows the serial bus path (for example, 0000:81:00.1) and the new MAC address (for example, 90:e2:ba:7c:5a:fc). Tip: As an alternative to the command above, you can use the command below to print only the serial bus paths and MAC addresses in uppercase.

  • Page 21: Figure 7: The New Chassis Appears Under The Failed List In The Cmc

    FRU Replacement Guide 3 Controller Node Replaceable Units For example, machine_guid = cloudapi.machine.find(name='PM-90:E2:BA:7E:B8:31')['result'][0] d) Retrieve the device GUID using the machine GUID you obtained from the previous step. dg = cloudapi.machine.list(machineguid=machine_guid)['result'][0]['deviceguid'] e) Sanity check: print the value of dg. For example, 'd951f6d9-7104-470d-8c97-ecf52d57c7b5' Mark the new chassis as FAILED in the Active Archive System database, and clean up references to it.
  • Page 22 Node. Note: Use upper case for HOSTNAME_OF_OLD_NODE. machine_guid = cloudapi.machine.find(name='HOSTNAME_OF_OLD_NODE')\ ['result'][0] For example, machine_guid = cloudapi.machine.find(name='HGST-Alpha02-DC01-R02-CN01')\ ['result'][0] c) From the Management Node, get the machine object. machine = cloudapi.machine.getObject(machine_guid) d) Display all the Ethernet port names (ethN) that are registered: For example, print machine.nics[0].name...

  • Page 23: Table 5: Work Table With Sample Ethernet Port Names And Nic Array Ids

    FRU Replacement Guide 3 Controller Node Replaceable Units print machine.nics[6].name In [10]: eth6 print machine.nics[7].name In [11]: eth7 print machine.nics[8].name In [12]: e) Write the index of the above machine.nics[index].name value into the work table in column NIC Array ID, in the row corresponding to ethN. For the sample output from the step above, the work table would look like this: Serial Bus Path MAC Address on the...

  • Page 24: Figure 8: The Old Ipmi Ip Address Of The Node

    FRU Replacement Guide 3 Controller Node Replaceable Units Update the MAC address of the IPMI NIC, and the DHCP leases. a) Log into the CMC. b) Navigate to the CMC's view of the node whose chassis you have replaced. c) Select to that node's Summary tab. d) Write the IPMI IP address, as shown in the General section, in your work table, under IPMI IP Address of Node.
  • Page 25 FRU Replacement Guide 3 Controller Node Replaceable Units Compare the output of the command below to your work table. In [9]: for nic in machine.nics: nic.name; nic.hwaddr ...: Out[9]: 'eth0' Out[9]: '00:25:90:FD:E8:7C' Out[9]: 'eth2' Out[9]: '00:25:90:FD:E8:7E' Out[9]: 'eth3' Out[9]: '00:25:90:FD:E8:7F' Out[9]: 'eth5' Out[9]: '90:E2:BA:7C:5A:FD' Out[9]: 'eth1'...
  • Page 26 FRU Replacement Guide 3 Controller Node Replaceable Units Stopping dhcpd... dhcpd is halted Starting dhcpd... dhcpd is running Reboot the new chassis. a) Open an SSH session to the node whose chassis you have just replaced. Use the IP address you saved in the work table under Original IP Address of Node. The Linux prompt appears.
  • Page 27 Tip: Check the hardware paths in the command below, as they might be different on the new chassis. for add in `ls /sys/devices/pci*/*/*/net/*/ root@HGST-S3-DC01-R01-CN03:~# address`; do echo $add; cat $add; done For example, the output of the above command looks like this: /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/net/eth0/address...
  • Page 28 Item Value Virtual IP Address of the Management Node: Get this value as instructed in the Administrator Interfaces chapter in the HGST Active Archive System Troubleshooting Guide IP Addresses of the Other (Non Failed) Controller Nodes: Original Hostname of Node: Get this value from the CMC before you shut down the failed node.

  • Page 29: Table 6: Work Table For Controller Node Chassis Replacement

    FRU Replacement Guide 3 Controller Node Replaceable Units Serial Bus Path MAC Address on the New Ethernet Port Name NIC Array ID Chassis 0000:01:00.0 eth0 0000:01:00.1 eth1 0000:01:00.2 eth2 0000:01:00.3 eth3 0000:81:00.0 eth4 0000:81:00.1 eth5 0000:82:00.0 eth6 0000:82:00.1 eth7 IPMI Table 6: Work Table for Controller Node Chassis Replacement...

  • Page 30: Hard Disk Drive Replacement Procedure

    3 Controller Node Replaceable Units 3.3 Hard Disk Drive Replacement Procedure The HDD on a Controller Node is an HGST 1TB SATA 6 Gb/sec drive. It is a front-bay drive. It is hot swappable after being decommissioned in the CMC.

  • Page 31: Figure 10: Decommissioned Disk Details From The Cmc

    FRU Replacement Guide 3 Controller Node Replaceable Units • The current status of the node Figure 10: Decommissioned Disk Details from the CMC 2. Enable the location LED on the Controller Node. a) In the CMC, navigate to Dashboard > Administration > Hardware > Servers > Controller Nodes. b) Select the correct node.

  • Page 32: Figure 12: Removing A Drive Carrier

    6. Confirm that the Active Archive System correctly determines the purpose for the new disk. a) Wait 15 minutes. b) In the CMC, navigate to Dashboard > Administration > HGST Object Storage Management > Logging > Events. c) In the Events list, check to see that a new empty disk has been detected.
  • Page 33 FRU Replacement Guide 3 Controller Node Replaceable Units a) In the CMC, navigate to Dashboard > Administration > Hardware > Disks > Unmanaged. b) Select the new disk, and in the Commands pane, click Repurpose. c) In the Use As field, select Replacement Disk. Note: You can only select Replacement Disk when there is a decommissioned disk.

  • Page 34: Solid State Disk Replacement Procedure

    To perform a failover, see Managing Hardware in the HGST Active Archive System Administration Guide. • Decommission the faulty SSD in the CMC. For more information, see Managing Hardware in the HGST Active Archive System Administration Guide . • Obtain a replacement SSD from HGST.

  • Page 35: Figure 14: Decommissioned Disk Details From The Cmc

    FRU Replacement Guide 3 Controller Node Replaceable Units The decommissioned disk details contains the following information, which you will need to refer to later: • The device name • The model type and serial number • A drive map showing the exact location of the disk (name of data center, rack, and node). •...

  • Page 36: Figure 16: Removing A Drive Carrier

    6. Confirm that the Active Archive System correctly determines the purpose for the new disk. a) Wait 15 minutes. b) In the CMC, navigate to Dashboard > Administration > HGST Object Storage Management > Logging > Events. c) In the Events list, check to see that a new empty disk has been detected.
  • Page 37 FRU Replacement Guide 3 Controller Node Replaceable Units a) In the CMC, navigate to Dashboard > Administration > Hardware > Disks > Unmanaged. b) Select the new disk, and in the Commands pane, click Repurpose. c) In the Use As field, select Replacement Disk. Note: You can only select Replacement Disk when there is a decommissioned disk.

  • Page 38: Power Supply Unit Replacement Procedure

    The power supply units (PSU) on a Controller Node are redundant hot-swappable SuperMicro 1U 750w 74mm, Platinum. Prerequisites • Obtain a replacement PSU from HGST. • Ensure that the other PSU connected to this node is working, before pulling out the defective one. Required Tools •...

  • Page 39: Sfp+ Cable Replacement Procedure

    FRU Replacement Guide 3 Controller Node Replaceable Units 3.6 SFP+ Cable Replacement Procedure The SFP+ cable connected to a Controller Node is a 10G SFP+ SFP+ 3m DAC Cable, 30AWG. Prerequisites None. Required Tools None. To replace an SFP+ cable, proceed as follows: 1.

  • Page 40: Chapter 4 Storage Node Replaceable Units

    The Storage Node chassis is a SuperMicro UP 1U Server, 1018. Replacing the chassis replaces its NICs, CPU, memory, motherboard, and fans, but not its disks. Prerequisites • Obtain a replacement Storage Node chassis from HGST. • Obtain the virtual IP address of the Management Node. •...

  • Page 41: Figure 19: Overview Of Storage Node Chassis Replacement

    FRU Replacement Guide 4 Storage Node Replaceable Units Time Estimate: 3 hours. Figure 19: Overview of Storage Node Chassis Replacement...

  • Page 42: Figure 20: A Storage Node Pane In The Cmc

    FRU Replacement Guide 4 Storage Node Replaceable Units A work table is provided at the end of this section for your convenience, to store all of the information needed for a chassis replacement. To replace a Storage Node chassis, proceed as follows: Enable the location LED on the Storage Node.

  • Page 43: Figure 21: The Shutdown Button In The Commands Pane

    FRU Replacement Guide 4 Storage Node Replaceable Units c) In the Commands pane, click Shutdown. Figure 21: The Shutdown Button in the Commands Pane d) Wait for the Status field to change to DONE. Warning: Even if all LEDs are off, you must still wait until the CMC shows DONE in the Status field.

  • Page 44: Figure 22: Storage Node, Back

    FRU Replacement Guide 4 Storage Node Replaceable Units e. S2 (Storage network #2) Figure 22: Storage Node, Back c) At the back of the chassis, disconnect the miniSAS cables. Unlatch the miniSAS cables by pulling very gently on their pull tabs. While pulling gently on its pull tab, grasp its metal connector or cord to pull the cable out of its port.

  • Page 45: Figure 23: Storage Node, Front

    FRU Replacement Guide 4 Storage Node Replaceable Units b) Install the disk into the corresponding slot in the new chassis. Figure 23: Storage Node, Front Install the new chassis into the rack. a) Mount the new chassis onto the rack slides and slide it into the rack. Caution: Mounting the chassis is a two person task.

  • Page 46: Figure 25: Uninitialized Nodes

    FRU Replacement Guide 4 Storage Node Replaceable Units Get the IP address and machine name (hostname) of the new chassis. a) In the CMC, navigate to Dashboard > Administration > Hardware > Servers > Unmanaged Devices > Uninitialized. The new chassis appears in the list of uninitialized devices. This indicates that it has started successfully. b) Write the value of Name into your work table, under Temporary Hostname of Node.

  • Page 47: Table 7: Work Table With Sample Mac Addresses And Serial Bus Paths

    FRU Replacement Guide 4 Storage Node Replaceable Units Tip: As an alternative to the command above, you can use the command below to print only the serial bus paths and MAC addresses in uppercase. for add in `ls /sys/devices/pci*/*/*/net/*/address`; do echo -en "`echo $add|sed 's/\// /g' | awk '{print $5}'`\t";...

  • Page 48: Figure 26: The New Chassis Appears Under The Failed List In The Cmc

    FRU Replacement Guide 4 Storage Node Replaceable Units Mark the new chassis as FAILED in the Active Archive System database, and clean up references to it. The Active Archive System created a new INSTOCK node in its database for the new chassis. If you do not mark the new chassis as FAILED in the database, you are in effect adding a new node rather than replacing an existing node's chassis.
  • Page 49 Note: Use upper case for HOSTNAME_OF_OLD_NODE. machine_guid = cloudapi.machine.find(name='HOSTNAME_OF_OLD_NODE')\ ['result'][0] For example, machine_guid = cloudapi.machine.find(name='HGST-S3-DC01-R01-SN06')['result'][0] c) From the Management Node, get the machine object. machine = cloudapi.machine.getObject(machine_guid) d) Display all the Ethernet port names (ethN) that are registered: For example, In [3]: machine = cloudapi.machine.getObject(machine_guid)

  • Page 50: Figure 27: The Old Ipmi Ip Address Of The Node

    FRU Replacement Guide 4 Storage Node Replaceable Units Table 8: Work Table with Sample Ethernet Port Names and NIC Array IDs f) Update the database entry for machine.nics[N].hwaddr with the corresponding MAC address for ethN from your work table. Important: Use capital letters for the MAC address. machine.nics[0].hwaddr = 'NEW_MAC_ADDRESS_FOR_ETHN' For example, machine.nics[0].hwaddr = '90:E2:BA:7E:B8:31'...
  • Page 51 FRU Replacement Guide 4 Storage Node Replaceable Units The section containing the IPMI IP address looks like the following example: host 457f495a-80b7-4125-862b-5f87d9121cfa { dynamic; hardware ethernet 0c:c4:7a:36:8b:12:; fixed-address 172.16.201.16; group "pmachines"; h) Change the hardware ethernet value to the new IPMI MAC address in lowercase from your work table, under IPMI MAC Address of Node.

  • Page 52: Figure 28: The Node With A Rebooted Chassis As Seen On The Cmc

    FRU Replacement Guide 4 Storage Node Replaceable Units Note: Use capital letters for the MAC address. device.nicports[0].hwaddr = 'NEW_MAC_ADDRESS' For example, In [12]: device.nicports[0].hwaddr='90:E2:BA:7E:B8:31' c) Save the device object. q.drp.device.save(device) Restart dhcpd. In [14]: q.manage.dhcpd.restart() Stopping dhcpd... dhcpd is halted Starting dhcpd...
  • Page 53 FRU Replacement Guide 4 Storage Node Replaceable Units When the node is restarted, update the main.cfg file and restart the application server. a) In the CMC, navigate to Dashboard > Administration > Hardware > Servers > Storage Nodes. A list of Storage Nodes appears in the CMC. b) Click the Storage Node whose chassis you have just replaced.
  • Page 54 'A-F'; done b) Compare the output of the command above to the contents of the file /etc/udev/rules.d/70- persistent-net.rules. For example, the contents of this file look like this: root@HGST-S3-DC01-R01-SN06:~# cat /etc/udev/rules.d/70-persistent-net.rules SUBSYSTEM=="net", ACTION=="add", KERNELS=="0000:02:00.0", KERNEL=="eth*", NAME="eth0" SUBSYSTEM=="net", ACTION=="add", KERNELS=="0000:02:00.1", KERNEL=="eth*", NAME="eth1"...

  • Page 55: Figure 29: Storage Node Status In The Cmc

    Value Virtual IP Address of the Management Node: Get this value as instructed in the Administrator Interfaces chapter in the HGST Active Archive System Troubleshooting Guide Original Hostname of Node: Get this value from the CMC before you shut down the failed node.

  • Page 56: Table 9: Work Table For Storage Node Chassis Replacement

    FRU Replacement Guide 4 Storage Node Replaceable Units Serial Bus Path MAC Address on the New Ethernet Port Name NIC Array ID Chassis 0000:01:00.1 eth1 0000:01:00.2 eth2 0000:01:00.3 eth3 IPMI Table 9: Work Table for Storage Node Chassis Replacement...

  • Page 57: Hard Disk Drive Replacement Procedure

    FRU Replacement Guide 4 Storage Node Replaceable Units 4.3 Hard Disk Drive Replacement Procedure The HDD on a Storage Node is an HGST 500 GB SATA 6 Gb/sec drive. It is hot swappable after being decommissioned in the CMC. Prerequisites •...

  • Page 58: Figure 31: Drive Map Showing A Decommissioned Drive On A Storage Node

    FRU Replacement Guide 4 Storage Node Replaceable Units • The current status of the node. Figure 31: Drive Map Showing a Decommissioned Drive on a Storage Node 2. Enable the location LED on the Storage Node. a) In the CMC, navigate to Dashboard > Administration > Hardware > Servers > Storage Nodes. b) Select the correct node.
  • Page 59 6. Confirm that the Active Archive System correctly determines the purpose for the new disk. a) Wait 15 minutes. b) In the CMC, navigate to Dashboard > Administration > HGST Object Storage Management > Logging > Events. c) In the Events list, check to see that a new empty disk has been detected.

  • Page 60: Power Supply Unit Replacement Procedure

    The power supply units (PSU) on a Controller Node are redundant hot-swappable SuperMicro 1U 750w 74mm, Platinum. Prerequisites • Obtain a replacement PSU from HGST. • Ensure that the other PSU connected to this node is working, before pulling out the defective one. Required Tools •...

  • Page 61: Figure 35: Storage Node Minisas Ports

    FRU Replacement Guide 4 Storage Node Replaceable Units None. Required Tools None. To replace a miniSAS cable, proceed as follows: 1. Identify the faulty miniSAS cable. a) Go to the back of the rack. b) Look for the Storage Node with a faulty miniSAS cable. Each Storage Node has a miniSAS cable in ports S1 and S2 as shown in the figure below.
  • Page 62 FRU Replacement Guide 4 Storage Node Replaceable Units Note: • The miniSAS cables are marked in red. • Take note of which miniSAS cable came from which port to ensure that they are plugged in correctly when reassembling. b) Once the latch is disengaged and the cable is loose, grasp its metal connector or cord (not its pull tab) to pull it out of its port.

  • Page 63: Chapter 5 Storage Interconnect Replaceable Units

    Important: If Storage Interconnect 1, (SWA, lower), is down, then IPMI is down. To replace a Storage Interconnect, proceed as follows: 1. Edit the switch configuration file you obtained from HGST as follows: a) Modify the IP address for the syslog target to match your environment.

  • Page 64: Figure 37: Location Of Storage Interconnect Switches: [1]

    FRU Replacement Guide 5 Storage Interconnect Replaceable Units b) Type enable to enter the Privileged EXEC command mode. (Routing)>enable c) Type configure to enter the Privileged CONF command mode. (Routing)#configure (Routing) (Config)# d) Copy the entire contents of your modified switch configuration file, and paste it into the telnet session. e) Save the new configuration.
  • Page 65 FRU Replacement Guide 5 Storage Interconnect Replaceable Units c) From the front of the rack, push the Storage Interconnect out of the rack. Move around to the back of the rack and slide it out of the rack. 7. Install the new Storage Interconnect into the rack. a) Slide the new Storage Interconnect into the rack.

  • Page 66: Figure 38: Switch Port Reservations

    FRU Replacement Guide 5 Storage Interconnect Replaceable Units j. (For SW1 only) And so on (refer to the Signal Cabling Scheme below). Figure 38: Switch Port Reservations Figure 39: Signal Cabling Scheme 8. Reconnect the power cords to the new Storage Interconnect. The Storage Interconnect begins to power up as soon as the power cables are connected.

  • Page 67: Fan Replacement Procedure

    FRU Replacement Guide 5 Storage Interconnect Replaceable Units 5.3 Fan Replacement Procedure The switch has redundant hot-swappable fans. Prerequisites • Obtain a replacement fan from HGST. Required Tools • Ladder • Long Phillips-head screwdriver Time Estimate: Unknown. This section describes how to replace a fan of the Storage Interconnect.

  • Page 68: Power Supply Unit Replacement Procedure

    FRU Replacement Guide 5 Storage Interconnect Replaceable Units 5.4 Power Supply Unit Replacement Procedure The Storage Interconnect has redundant hot-swappable power supply units (PSUs). Prerequisites • Obtain a replacement PSU from HGST. Required Tools • Ladder • Long Phillips-head screwdriver Time Estimate: Unknown.

  • Page 69: Sfp+ 1G Module Replacement Procedure

    FRU Replacement Guide 5 Storage Interconnect Replaceable Units 5.5 SFP+ 1G Module Replacement Procedure The SFP+ 1G module connected to a Storage Interconnectswitch is an Intel E10GSFPSR FTLX8571D3BCV-IT.. Prerequisites None. Required Tools None. To replace an SFP+ 1G module on a Storage Interconnect, proceed as follows: 1.

  • Page 70: Chapter 6 Power Distribution Unit Replaceable Units

    Caution: During the replacement of a PDU, the Active Archive System is running on a single power source. 6.2 Power Distribution Unit Replacement Procedure Prerequisites • Obtain a replacement power distribution unit from HGST. Required Tools • Ladder • Long Phillips-head screwdriver To replace a Power Distribution Unit (PDU) in a rack, proceed as follows: Note: PDU01 is located on the right side when facing the back of the rack (the side of switch ports).
  • Page 71 FRU Replacement Guide 6 Power Distribution Unit Replaceable Units a) Feed the external power cable of the replacement PDU into the rack as you slide the replacement PDU into the slides of the rack. Caution: Two people should be used to mount the PDU. b) Screw the front mounting screws of the PDU to secure it.

  • Page 72: Chapter 7 Storage Enclosure Basic Field Replaceable Units

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Chapter 7 Storage Enclosure Basic Field Replaceable Units This section provides replacement procedures for the following parts in a Storage Topics: Enclosure Basic: Visual Indicator and Field • • Replaceable Units Locations •...

  • Page 73: Figure 43: System Enclosure Information

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units The following diagram displays the visual indicators for the I/O canister, sled, and the rear fans in the Storage Enclosure Basic: Figure 43: System Enclosure Information The following diagrams display the physical locations of the various FRUs and visual indicators in the Storage Enclosure Basic:...

  • Page 74: Figure 44: Rear Fan Order

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Storage Enclosure Basic Figure 44: Rear Fan Order Figure 45: Sled HDD Order...

  • Page 75: Hard Disk Drive Replacement Procedure

    MetaStores read only. For instructions, see Managing Storage in the HGST Active Archive System Administration Guide. • Decommission the faulty drive in the CMC. For more information, see Managing Hardware in the HGST Active Archive System Administration Guide. •...

  • Page 76: Figure 47: Decommissioned Disk Details From The Cmc

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units • The model type and serial number • A drive map showing the exact location of the disk (name of data center, rack, and node) • The type of node (CPUNODE/STORAGENODE) •...
  • Page 77 Exit the Q-Shell. quit() g) Identify the sg number of the Storage Enclosure Basic. lsscsi -g | grep PEAK [0:0:42:0] enclosu HGST PIKES PEAK 0109 /dev/sg42 In the example above, the sg number is /dev/sg42. h) Issue the command to the Storage Enclosure Basic to enable ("set") the LED on the drive identified by the drive slot number obtained in substep e.

  • Page 78: Figure 48: A Storage Node Pane In The Cmc

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units b) Select the desired Storage Node. Figure 48: A Storage Node Pane in the CMC c) In the Commands pane, click Shutdown. Figure 49: The Shutdown Button in the Commands Pane d) Wait for the Status field to change to DONE.

  • Page 79: Figure 50: Removing The Power Cords

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Note: Repeat for both the A and B power supplies. Figure 50: Removing the Power Cords Note: • Power cords marked in red. • Cord retention bale marked in blue.

  • Page 80: Figure 51: Removing The Minisas Cables

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Unplug the miniSAS cables from the I/O canister. Figure 51: Removing the MiniSAS Cables Note: • The miniSAS cables are marked in red. • Take note of which miniSAS cable came from which port to ensure that they are plugged in correctly when reassembling.

  • Page 81: Figure 52: Unlocking The I/O Canister

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 10. Unlock the I/O canister from the enclosure by pulling the latch handle out and away from the I/O canister. Figure 52: Unlocking the I/O Canister 11. Slide the I/O canister away from the chassis. Figure 53: Removing the I/O Canister...

  • Page 82: Figure 54: Sled Hdd Order

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 12. Locate the failed sled by identifying the Sled Fail/Identify indicator is blinking amber. Figure 54: Sled HDD Order...

  • Page 83: Figure 55: Sled Release Button

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 13. On the front of the first sled, depress the latch mechanism button and pull it until it is at a 45 degree angle. Figure 55: Sled Release Button Figure 56: Sled Release at 45 Degrees...

  • Page 84: Figure 57: Removing The Sled

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 14. Remove the sled in need of a new hard disk drive, out of the chassis. Figure 57: Removing the Sled Note: • Ensure that you remove and replace the sleds and sled blanks in the same order. •...

  • Page 85: Figure 58: Sled Cover

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 15. On the sled, slide the drive cover forward and up until the cover has been removed. Figure 58: Sled Cover 16. Identify the drive to be replaced by referring to the drive map you obtained from the CMC and the amber LED. Tip: The correct drive is the one whose blue arrow is pointing at the illuminated amber LED.

  • Page 86: Figure 59: Hard Disk Drive Carrier Buttons

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 17. To remove the hard disk drive, on the hard drive carrier, depress the two buttons and remove the drive. Figure 59: Hard Disk Drive Carrier Buttons Figure 60: Removing the Hard Disk Drive with Carrier 18.
  • Page 87 25. Confirm that the Active Archive System correctly determines the purpose for the new disk. a) Wait 15 minutes. b) In the CMC, navigate to Dashboard > Administration > HGST Object Storage Management > Logging > Events. c) In the Events list, check to see that a new empty disk has been detected.

  • Page 88: Power Cord Replacement Procedure

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 7.3 Power Cord Replacement Procedure Required Tools • None To replace a power cord, do the following: Time Estimate: 7 minutes 1. Unplug the failed power cord by lifting the power cord retention bale and carefully removing the power cord from the power supply.

  • Page 89: Minisas Cable Replacement Procedure

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 7.4 MiniSAS Cable Replacement Procedure Required Tools • None To replace a miniSAS cable, do the following: Time Estimate: 7 minutes 1. From the I/O module, unplug the failed miniSAS cable. Figure 62: Replacing the Failed MiniSAS Note: The miniSAS cable is marked in red.

  • Page 90: Rear Fan Replacement Procedure

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 7.5 Rear Fan Replacement Procedure Based on the configuration of a Storage Enclosure Basic, an enclosure can contain three, five, or seven sleds. The system is designed for fail-in-place operational mode. Required Tools •...

  • Page 91: Figure 64: Rear Fan

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Note: Repeat the previous step until all of the fans in need of replacement have been removed. Figure 64: Rear Fan 3. Remove the fan from the fan rubber bumpers on the chassis. 4.

  • Page 92: Power Supply Unit Replacement Procedure

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 7.6 Power Supply Unit Replacement Procedure Required Tools • None Time Estimate: 3 minutes To replace a power supply unit, do the following: Note: Ensure that you store all removed parts in a safe location while replacing the FRU. 1.

  • Page 93: Figure 67: Removing The Power Cord

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units d) Wait for the Status field to change to DONE. Warning: Even if all LEDs are off, you must still wait until the CMC shows DONE in the Status field. All I/O to the Storage Enclosure Basic attached to this Storage Node is now quiesced.

  • Page 94: Figure 68: Removing The Power Supply Unit

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units • Repeat this step for the remaining power supply unit if necessary. Figure 68: Removing the Power Supply Unit 4. Remove the power supply unit until free of the I/O canister. 5.

  • Page 95: I/O Canister Replacement Procedure

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units 7.7 I/O Canister Replacement Procedure Required Tools • None Time Estimate: 5 to 7 minutes To replace the I/O Canister, do the following: Note: • Ensure that you store all removed parts in a safe location while replacing the FRU. •...

  • Page 96: Figure 70: The Shutdown Button In The Commands Pane

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units c) In the Commands pane, click Shutdown. Figure 70: The Shutdown Button in the Commands Pane d) Wait for the Status field to change to DONE. Warning: Even if all LEDs are off, you must still wait until the CMC shows DONE in the Status field.

  • Page 97: Figure 71: Removing The Minisas Cables

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Unplug the power cables by lifting the power cord retention bale and carefully removing the power cord from the power supply. Figure 71: Removing the MiniSAS Cables Note: • The miniSAS cables are marked in red. •...

  • Page 98: Figure 72: Removing The Power Cords

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units • Repeat for both the A and B power supplies. Figure 72: Removing the Power Cords Note: • Power cords marked in red. • Cord retention bale marked in blue. Wait approximately 30 seconds after the I/O canister is unplugged to continue with the replacement procedure.

  • Page 99: Figure 73: Latch Handle Identification

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units With your palms facing up, place the pointer and middle finger into the latch handle sides. Figure 73: Latch Handle Identification Note: • Latch handle marked in red. • Rack ears marked in yellow. With your thumbs on the rack ears, pull the latch handle sides and push on the rack ear release.

  • Page 100: Figure 74: Latch Handle Clear Of Rack Ear

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Pull the latch handle until clear of the rack ear latch. Figure 74: Latch Handle Clear of Rack Ear Note: • Latch handle marked in red. • Rack ears marked in yellow. Completely remove the miniSAS cables and power cords from the I/O canister.

  • Page 101: Figure 75: Removing The I/O Canister

    FRU Replacement Guide 7 Storage Enclosure Basic Field Replaceable Units Warning: The I/O canister is very back-heavy. Ensure that you are fully supporting the component during the removal. Figure 75: Removing the I/O Canister 12. Install the replacement I/O canister in the reverse order that you removed it. Note: Ensure that the I/O canister is center properly and press firmly to ensure you are able to latch the replacement I/O canister.

  • Page 102: Appendix A Troubleshooting

    Management complete the upgrade before you start the failover. Node. To execute a failover, follow the instructions in Managing Hardware in the HGST Active Archive System Administration Guide. The wrong disk was If you accidentally replace the wrong disk, it shows up in the CMC as an unmanaged disk. An replaced.

  • Page 103: Active Archive System Glossary

    FRU Replacement Guide Active Archive System Glossary Active Archive System Glossary Alternating Current ACMA Australian Communications and Media Authority Top of A Top of Glossary BIOS Basic Input/Output System Business Information System BIST Built-In Self-Test Baseboard Management Controller Bill of Materials BSMI Bureau of Standards, Metrology and Inspection Top of B...
  • Page 104 FRU Replacement Guide Active Archive System Glossary Top of E Top of Glossary Federal Communications Commission Field Replaceable Unit Firmware Top of F Top of Glossary Gigabit Ethernet GPIO General-Purpose Input/Output Graphical User Interface Top of G Top of Glossary Hard Drive Hard Disk Drive Top of H...
  • Page 105 FRU Replacement Guide Active Archive System Glossary Top of K Top of Glossary Light-Emitting Diode Low Pin Count Low Profile Hybrid Logical Unit Number Top of L Top of Glossary Media Access Control miniSAS Mini Statistical Analysis System Top of M Top of Glossary Operating System Organizationally Unique Identifier...
  • Page 106 FRU Replacement Guide Active Archive System Glossary Top of R Top of Glossary Serial Attached SCSI SATA Serial Advanced Technology Attachment Storage Bridge Bay SCSI Small Computer System Interface Software Development Kit SCSI Enclosure Processor SCSI Enclosure Services SMART Self-Monitoring, Analysis and Reporting Technology Server Message Block Server Message Block Serial Peripheral Interface...
  • Page 107 FRU Replacement Guide Active Archive System Glossary XML Data Package Top of X Top of Glossary...
  • Page 108 FRU Replacement Guide Index Index storage chassis acronyms FRU list conventions copyright notice FRU list points of contact PostgreSQL decommissioned disk details partition disk postgresql database unmanaged wrong disk safety documentation SFP+ 1G module drive map SFP+ cable storage enclosure basic FRU list failover replacement...
  • Page 109 FRU Replacement Guide Index troubleshooting typographical warnings weight...

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