Ricoh Neptune-P1 Service Manual page 211

4. Troubleshooting
967 D Image write start error
The paper stopped at the registration
sensor and roller for buckle adjustment but
the signal to start image writing was not
received within 60 sec.
4
Software error 1
The software performs an unexpected
990 D
function and the program cannot
continue.
Software error 2
The software performs an unexpected
991 C
function. However, unlike SC990,
recovery processing allows the program
to continue.
1
* : For more information about SC990 and SC991:
1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged
errors.
2. If you press [0] on the operation panel with the SP selection menu displayed, you will see detailed
information about the recently logged SC990 or SC991 errors, including the software file name, line
number, and so on. (1) above is the recommended method, because another SC could write over
the information for the previous SC.
992 D Erratic SC error
There was an unusual operation by the
software because of:
• An incorrect argument in the program.
• An incorrect internal parameter.
• Work memory not sufficient.
• An error occurred that could not be
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detected by other SC codes.
• Printer firmware defective
• Update printer firmware
• Check the connections between the LPH
sections (x3) and the VDB
• LPH defective
• VDB defective
• MCU defective
• Firmware defective: re-boot
1
• Update firmware*
Software defective, re-boot*
• Turn the main power switch off/on.
• Go into the SP mode. Do SP7901 to
display details about SC992
(software file name, line number, and
variable), and inform your supervisor
of the results.
1