Ricoh BRG-P1 Field Service Manual
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Ricoh BRG-P1 Field Service Manual

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Model
BRG-P1
:
Machine Code:
J027/J028/J029/J035
Field Service Manual
19 March, 2013

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Summary of Contents for Ricoh BRG-P1

  • Page 1 Model BRG-P1 Machine Code: J027/J028/J029/J035 Field Service Manual 19 March, 2013...

  • Page 3: Responsibilities Of The Customer Engineer

    Safety Instructions, Conventions For your safety, please read this manual carefully before you service the machine. Always keep this manual handy for future reference. Safety Information Always obey these safety precautions when using this product. Switches and Symbols Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417.

  • Page 4: Shipping And Moving The Machine

    • Use only consumable supplies and replacement parts designed for use with the machine. Before Installation, Maintenance Shipping and Moving the Machine • Work carefully when lifting or moving the machine. If the machine is heavy, two or more customer engineers may be required to move the machine without causing injury (muscle strains, spinal injuries, etc.) or damage to the machine if it is dropped or tipped over.

  • Page 5: Installation, Disassembly, And Adjustments

    Installation, Disassembly, and Adjustments • After installation, maintenance, or adjustment, always check the operation of the machine to make sure that it is operating normally. This ensures that all shipping materials, protective materials, wires and tags, metal brackets, etc., (attached to protect the machine during shipping), have been removed and that no tools remain inside the machine.

  • Page 6: Organic Cleaners

    • For replacement parts use only the correct fuses, thermistors, circuit breakers, etc. rated for use with the machine. Using replacement devices not designed for use with the machine could cause a fire and personal injuries. Organic Cleaners • During cleaning never use any organic cleaners (alcohol, etc.) other than those described in the service manual.

  • Page 7: After Installation Servicing

    After Installation Servicing Disposal of Used Items • Ink is flammable. Never attempt to incinerate empty ink cartridges. • Always dispose of used items in accordance with the local laws and regulations regarding the disposal of such items. • To protect the environment, never dispose of this product or any kind of waste from consumables at a household waste collection point.

  • Page 8: Safety Instructions For Ink Cartridges

    Safety Instructions for Ink Cartridges Accidental Exposure To Ink • If ink gets on the skin, wash the affected area immediately with soap and cold running water. • If ink gets into the eyes, immediately flush the eyes with cold running water. If there are signs of irritation or other problems, seek medical attention.

  • Page 9: Conventions Used In This Manual

    • Replacing a lithium battery with any type other than the one prescribed for use on the board could lead to an explosion or damage to the PCB. • Never discard used batteries by mixing them with other trash. • Remove used batteries from the work site and dispose of them in accordance with local laws and regulations regarding the disposal of such items.

  • Page 10: Machine Names

    A: SEF B: LEF Throughout this service manual, "SEF" denotes "Short Edge Feed" and "LEF" denotes "Long Edge Feed". Machine Names Printer Name Model No. SG20101L J027 SG2100 J028 SG3100 J029 SG K3100 J035 • Throughout this manual the machines are referenced by the model numbers only: J027, J028, J029 or J035.

  • Page 11: Trademarks

    • Obey these guidelines to avoid problems such as mis-feeds, damage to originals, loss of valuable data and to prevent damage to the machine • This information provides tips and advice about how to best service the machine. Trademarks ® ®...

  • Page 12: Table Of Contents

    TABLE OF CONTENTS Safety Instructions, Conventions........................1 Responsibilities of the Customer Engineer....................1 Before Installation, Maintenance........................2 Shipping and Moving the Machine.....................2 Power..............................2 Installation, Disassembly, and Adjustments..................3 Special Tools............................3 During Maintenance............................3 General..............................3 Safety Devices............................3 Organic Cleaners..........................4 Power Plug and Power Cord........................4 After Installation Servicing..........................5 Disposal of Used Items..........................5 Points to Confirm with Operators......................5 Safety Instructions for Ink Cartridges......................6...
  • Page 13 Main Machine.............................22 Front View............................22 Left View...............................23 Rear View.............................23 Options.................................24 External Options: J028/J029/J035....................24 2. Installation Preparation...............................25 Environment..............................25 Choosing a Location............................25 Minimum Space Requirements........................26 Power Source...............................27 Using the Operation Panel..........................28 Key Summary Table.............................29 Printer Display Summary..........................30 Operation Panel: Cartridge replacement indicator.................30 Operation Panel: Waste Ink Full Indicator..................31 Display Menu Summary..........................32 User Menu Mode..........................32 Access to menus during an error......................38...
  • Page 14 Simple Removals............................48 Duplex Unit (J028/J029/J035).......................48 Ink Collector Unit..........................48 Covers................................50 Cover Names............................50 Order of Cover Removal........................51 Rear Cover, Top Cover........................51 Right Front Cover..........................53 Right Cover............................53 Port Cover............................55 Left Cover.............................55 Canopy Cover.............................56 Front Cover, Operation Panel Board....................56 Re-assembly............................58 Unlocking, Moving the Carriage........................62 Maintenance Unit, Right Ink Sump.........................64 Maintenance Unit............................64 Right Ink Sump..............................67...
  • Page 15 Horizontal Motor............................89 Vertical Motor..............................91 Fan, Fan Bracket............................93 Clutches................................95 Feed Clutch..............................95 Re-installation............................96 Transport Belt..............................97 Transport Belt, Charge Roller, Pressure Plate, Pressure Rollers..............97 Sensors, Switches............................101 Vertical Encoder Sensor..........................101 Ink Level Sensor............................102 1st Registration Sensor..........................104 2nd Registration Sensor..........................106 Air Purge Detection Switch........................107 Top Cover Switch............................109 Right Front Cover Switch...........................110 Temperature/Humidity Sensor.........................112 Trailing Edge Sensor..........................112...
  • Page 16 Preparation............................130 Re-installation............................133 After Replacing the Carriage......................135 Print Head Cleaning and Adjustment......................137 Preparing for Test Printing.........................137 Nozzle Check............................137 Nozzle Check Pattern........................137 Color Demo Print............................138 Print Head Cleaning..........................139 Print Head Flushing............................140 Adjust Paper Feed.............................141 Head Position.............................143 Registration..............................144 Cleaning.................................147 Maintenance Unit Cleaning........................147 Connecting Rollers Cleaning........................148 Transport Belt Cleaning..........................149 Friction Pad Cleaning..........................150 Horizontal Encoder Strip Cleaning......................152...
  • Page 17 SP3-XXX..............................163 Reset and Restoration Settings......................163 Maintenance, Replacement......................164 SP5-XXX..............................164 Input Check: Sensors........................164 Input Check: Sensors........................165 Input Check: Temperature and Humidity..................165 Input Check: Air..........................166 Input Check: Ink Cartridge Set Sensors..................166 Input Check: Ink Cartridge Levels....................167 Print an Engine Maintenance Summary..................167 SP7-XXX..............................167 Display Count: Machine Total......................167 Display Count: User Cleaning......................168 Display Count: User Flushing......................168 Date Display SC Log........................168...
  • Page 18 Basic Check Points and Specifications....................189 Problems and Solutions........................191 Operation Panel Display..........................200 Operation Panel Messages........................202 Error Codes..............................209 Service Call Conditions..........................209 SC code display patterns and how to clear them................209 Service Call Code Tables.........................210 Jam Codes..............................226 Jam Codes............................226 Jammed paper location........................239 Status Monitor Messages.........................241 7.

  • Page 19: Product Information

    1. Product Information Specifications See "Appendices" for the following information: • Printer Engine • Supported Paper Sizes • Control Boards...

  • Page 20: Overview

    1. Product Information Overview Before You Begin... What This Manual Contains This Service Manual covers four models of this printer series. This is a brief summary of the differences between these machines: J027 The NIC is mounted on the CTL board. This model is not PCL compatible.
  • Page 21 Overview J035 J028 J029 J027 Maint. Unit Original Common Ink Supply Unit Original Common Ink Collector Unit Common 6K, M size Ink Cartridges S, M size S size only (Black only) Horizontal Encoder Film Common Duplex Wireless LAN PCBs CTL Board* FIGO FIGO FIGO...

  • Page 22: Printer Models And Options

    1. Product Information Printer Models and Options This manual describes three printer models. Name Ricoh Name J027 BRG-P1L Aficio SG 2100N (SG 2100N) J028 BRG-P1b Aficio SG 3100DN (SG 3100DN) J029 BRG-P1c Aficio SG 3110DNw (SG 3110DNw) J035 BRG-P1k Aficio SG K3100DN (SG K3100DN)

  • Page 23: Ink Collector Unit

    Overview Name Comments Print Cartridge GC 41K Print Cartridge GC 41C* These are medium-size cartridges. The J027 model can not use these medium-size cartridges. Print Cartridge GC 41M* Print Cartridge GC 41Y * Print Cartridge GC 41KL* Print Cartridge GC 41CL* These are small-size cartridges.

  • Page 24: Main Machine

    1. Product Information Main Machine Front View 1. Top cover Open to see inside the printer if a jam occurs. 2. Operation panel Operation keys and the 2-line LCD. The operation panel can be raised and set in the upright position if the printer is placed at a height where it is difficult to reach.

  • Page 25: Left View

    Overview Left View 1. Ethernet port The port for the Ethernet cable. The NIC is mounted on the controller board. 2. Wireless LAN cable (Only for J029) Connect this to the Ethernet port if you are accessing the machine via wireless LAN. 3.

  • Page 26: Options

    1. Product Information The duplex is standard for the J028, J029 and J035 (it is not an option). It is easily detached and re-attached. A small switch detects the presence or absence of the duplex unit. The J027 does not have a duplex unit.

  • Page 27: Installation

    2. Installation Preparation Environment • White area: Permissible Range • Blue area: Recommended Range Set up the machine in a location that meets these minimum requirements: Temperature Range: C to 32 C (50F to 89.6F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 2,000 Lux (never expose to direct sunlight).

  • Page 28: Minimum Space Requirements

    2. Installation • Dust, lint, or corrosive fumes. • Strong vibration. 4. Do not use the machine at any location higher than 2,500 m (8,200 ft) above sea level. 5. Set up and use the machine on a sturdy, level surface. •...

  • Page 29: Power Source

    Preparation At least 26 cm (10.3 inches) At least 3 cm (1.2 inches) At least 45 cm (17.8 inches) At least 10 cm (4.0 inches) e*1. At least 13 cm (5.2 inches) *1 A clearance of 30 cm (11.9 inches) is necessary if the multi bypass tray is attached. Power Source J035 Europe...

  • Page 30: Using The Operation Panel

    2. Installation Using the Operation Panel Here is a brief description of how to use the keys on the printer operation panel. This information is provided as a quick summary of important information described in the Operating Instructions.

  • Page 31: Key Summary Table

    Using the Operation Panel Key Summary Table Key/Indicator What It Does Power Press this key to turn the power on. To turn the power off, press and hold down this key for one second. Blinks when the printer is receiving data from a computer or if there is data to be printed.

  • Page 32: Printer Display Summary

    2. Installation Printer Display Summary Operation Panel: Cartridge replacement indicator J027/J028/J029: J035: The printer shows a multi-level dynamic display that keeps the operator informed about the status of the ink levels in the tanks. The example below for Black (K) shows the progression in the display from full on the left to completely empty on the right.

  • Page 33: Operation Panel: Waste Ink Full Indicator

    Using the Operation Panel A software count determines when the ink cartridge is has less than 20% ink remaining. The 0% and Ink Out display begin flashing alternately at 3 sec. intervals. This is the near-end alert. When the cartridge is empty the machine issues the ink-end alert and printing stops. The operator can continue printing by pressing [Form Feed] on the operation panel.

  • Page 34: Display Menu Summary

    2. Installation On the other hand, "Ink C.U. Space" in the machine's menu on the control panel displays the available storage space left in the ink collector unit. (It is reset to 100% if a new ink collector unit is installed.) Display Menu Summary Here is a summary of the function menus.
  • Page 35 Using the Operation Panel Menu/Menu Item Function Tray Priority You can specify the prioritized paper tray. This setting appears only if the paper feed unit or multi bypass tray is attached. List/Test Print Config.Page(*) Prints information that tells you the current configuration of the printer. •...
  • Page 36 2. Installation Menu/Menu Item Function Dry-delay (Exit) To prevent spoiling of printed copies, select a print delivery interval to allow them to dry. The interval must be long enough to allow a sheet to dry. You can specify an interval between 1 and 20 seconds. Default: [Off] Dry-delay (Dup) Pauses printing to allow first side of duplex print to dry before printing second side of same page.
  • Page 37 Using the Operation Panel Menu/Menu Item Function Memory Usage* Frame Priority, Font Priority Unit of Measure Determines the units of measure ("mm" or "in.") Default: mm Page Size* Allows selection of page size. Paper Type* Plain Paper, IJ Plain Paper, Glossy Paper, Thick Paper, Postcard, Inkjet Postcard, Envelope Preprinted Ppr.
  • Page 38 2. Installation Menu/Menu Item Function Network Setup Use to do the network settings. Setting Default Machine Name Display only Host Name Display only Domain Name Display only IPv4 DNS ServerAddress 1 and 2 0.0.0.0 IPv4 DDNS DHCP IPv4 Address 11.22.33.44 Pv4 Subnet M 0.0.0.0 Network Setup Pv4 Gatewy.
  • Page 39 Using the Operation Panel Menu/Menu Item Function Network Setup IPsec MAC Address Display only Ethernet Speed Auto Select Prmt SNMPv3 Com Cleartext Pmt SSL/TLS Com IPv4: Active IPv6: Active Restore Default Wireless LAN (Only Configure settings for wireless LAN. for J029) SSID blank Security Method...

  • Page 40: Access To Menus During An Error

    2. Installation Menu/Menu Item Function Language You can select which language the menu is displayed in. The "Language" menu will be displayed in English. • NA model Japanese, English, French, German, Italian, Spanish, Dutch, Norwegian, Danish, Swedish, Portuguese, Finnish (Default: English) •...

  • Page 41: Installation

    Installation Installation These machines and all peripherals are installed by the customer. The installation procedures are described in the operating instruction manuals issued to the customer with purchase of the main machine or peripheral unit.

  • Page 42: Important Information

    2. Installation Important Information Make sure that the customers understand the following points about moving, storing, and using the printer. Checklist Before Moving the Printer 1. Turn the printer off. Disconnect the power cord. • Never disconnect the power cord without first turning off the printer. 2.

  • Page 43: If The Printer Is Not Used Frequently

    Important Information • Always remove all options whenever the machine should be transported. • The machine in the upper photo with the PFU attached is for an easily view. If the Printer Is Not Used Frequently… 1. Turn the power off. Disconnect the USB cable and the Ethernet cable. And unplug the power cord. 2.
  • Page 44 2. Installation...

  • Page 45: Preventive Maintenance

    3. Preventive Maintenance PM Table There are no PM Parts in this machine. Service Call Procedures The procedures listed below should be done by the service technician. For more details about how to do these procedures, please refer to "Cleaning Procedures". Description At Service Call, or As Required External Covers...
  • Page 46 3. Preventive Maintenance...

  • Page 47: Replacement And Adjustment

    4. Replacement and Adjustment Before Replacing Parts Removal Table The swap-and-repair system is used for this printer. The table below lists the level of difficulty for replacement of each item. Level 1: No Tools Required Component Comments Duplex Unit Standard. Back of machine End Fence Inside paper cassette Ink Cartridge...
  • Page 48 4. Replacement and Adjustment Component Difficulty: Low, Medium, High Front Cover High Voltage Power Supply (HVPS) Maintenance Unit OPU (Operation Panel Unit) Vertical Encoder Sensor Vertical Encoder Wheel Vertical Motor Controller Board Medium Cooling Fan Medium Right Ink Sump Medium 2nd Registration Sensor High Carriage Unit *...

  • Page 49: Required Tools

    Before Replacing Parts Level 3: Require precision adjustment at factory (Not Replaced in this Field) Component Comments None J035 does not require a replacement of this component. Required Tools This is a list of tools needed to service the machines. These tools are used to keep the print heads from drying out during long periods of storage following machine repair.

  • Page 50: Common Procedures

    4. Replacement and Adjustment Common Procedures Simple Removals Duplex Unit (J028/J029/J035) 1. Raise the left and right release tabs [A] together to unlock the duplex unit [B]. 2. Pull the duplex unit out of the machine. Reinstallation • The duplex unit must be installed in the machine at all times. The machine will not operate without the duplex unit installed.
  • Page 51 Common Procedures Never remove the ink collector unit unless it requires replacement. A message will appear and tell you that the ink collector unit needs to be replaced. • You will need a self-sealing plastic bag to hold the ink collector unit. •...

  • Page 52: Covers

    4. Replacement and Adjustment Covers Cover Names Top Cover Canopy Cover Front Cover Brand Logo attached Operation Panel Right Front Cover Product Logo attached Output Tray Paper Cassette Rear Cover Duplex Unit [10] Right Cover [11] Left Cover [12] Port Cover No screws, tabs only.

  • Page 53: Order Of Cover Removal

    Common Procedures Order of Cover Removal It is very important that you understand how to remove and reinstall the covers before doing replacement procedures. Here is a general summary of the order of removal. Rear Cover, Top Cover Preparation • If you are servicing the J028, J029 or J035 with one or two paper feed units attached, remove the printer from the top of the paper feed unit.
  • Page 54 4. Replacement and Adjustment 2. Three screws( x 3). 3. Press the tabs [A] on the top left and top right of the rear cover to detach the top of the rear cover. 4. Slide the rear cover up to detach its bottom.

  • Page 55: Right Front Cover

    Common Procedures 5. Disengage the top cover latch [A]. Right Front Cover 1. Open the right front cover [A]. 2. Disengage the latch. 3. The right front cover. Right Cover Preparation...
  • Page 56 4. Replacement and Adjustment • Duplex unit (J028/J029/J035) ( page 48). • Right front cover ( page 53). 1. Raise the top cover [A]. 2. Two screws ( x 2). 3. Pressing the tab [A] on the rear cover, lift the right cover [B] to detach it.

  • Page 57: Port Cover

    Common Procedures Port Cover 1. Pressing the tab [A], detach the port cover [B]. When you detach the left cover, detach the port cover in advance. Left Cover Preparation: • Duplex unit (J028 /J029/J035) ( page 48). • Port cover ( page 55).

  • Page 58: Canopy Cover

    4. Replacement and Adjustment 2. Holding the cover's center bottom, lift the cover to detach it. Canopy Cover Preparation: • Duplex unit (J028 /J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover").
  • Page 59 Common Procedures • Top cover ( page 51 "Rear Cover, Top Cover"). • Right cover ( page 53). • Left cover ( page 55). • Canopy cover ( page 56). 1. Open the right front cover. 2. All ink cartridges. 3.

  • Page 60: Re-Assembly

    4. Replacement and Adjustment 6. Slide the front cover [A] to the left to detach it. 7. Release the tabs and detach the operation panel board [A] ( x 5, x 1). Re-assembly Here are some points you should always check before re-attaching the covers. Operation Panel...
  • Page 61 Common Procedures 1. Make sure that the blue band of the FFC edge connector [A] is facing up • The blue band must be facing up when you reconnect the FFC to the operation FFC. • If the FFC is twisted and connected with the blue band facing down, the printer will not operate.
  • Page 62 4. Replacement and Adjustment • Be sure to secure the ink tube with the tabs (at three points). 1. Check the maintenance unit [A]. • If the triangles are not aligned as shown above, this means the print head is locked and ready for operation.
  • Page 63 Common Procedures • As shown above, slide the right cover along the guide rail on the front cover to attach it. 1. Check the connection with the front cover • Align the slit on the right cover with the projected part [A] on the machine's frame to secure the cover.

  • Page 64: Unlocking, Moving The Carriage

    4. Replacement and Adjustment Rear Cover 1. Engage the tabs on the rear cover in the brim of the machine's frame and attach the rear cover. 2. After attaching the rear cover, check that the tabs [A] on the top left and top right are engaged. Unlocking, Moving the Carriage Many maintenance and some cleaning procedures require that you unlock the carriage and push it completely to the left side or center of the printer.
  • Page 65 Common Procedures 2. Look at the maintenance unit [A] and locate the two triangles. 3. Insert the tip of a screwdriver into the hole [B] and turn it counter-clockwise to rotate the lower triangle up to the other triangle [C] until they are aligned. 4.

  • Page 66: Maintenance Unit, Right Ink Sump

    4. Replacement and Adjustment Maintenance Unit, Right Ink Sump Maintenance Unit Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Top Cover ( page 51 "Rear Cover, Top Cover"). • Canopy Cover ( page 56). • Right Cover ( page 53). •...
  • Page 67 Maintenance Unit, Right Ink Sump 2. Open the right front cover and pull out the ink collector [A] about half-way. (You do not need to remove it.) 3. Remove screws of maintenance unit [A] ( x 2). 4. Disconnect maintenance unit sensor [A] ( x 1).
  • Page 68 4. Replacement and Adjustment 5. Release the lock [A], and then remove the injector. 6. Pull the maintenance unit and injector out of the printer and lay them on some paper. • Handle the maintenance unit carefully. • The bottom of the unit is covered with ink. Place it on a piece of clean paper (not cloth). •...

  • Page 69: Right Ink Sump

    Maintenance Unit, Right Ink Sump 1. Re-install the top of the maintenance unit [A] first. 2. Check the tubing [B] between the needle and the bottom of the maintenance unit. 3. Make sure that the line on the tube is straight and not bent. This confirms that the tubing is not twisted.
  • Page 70 4. Replacement and Adjustment 1. The right ink sump [A] is located below and to the left of the maintenance unit (shown removed in the photo above.) 2. One screw ( x 1). 3. Pull the right ink sump aside to expose the ink tubes, and then remove the right ink sump using its handles.

  • Page 71: Encoders

    Encoders Encoders Vertical Encoder Wheel Preparation • Duplex unit (J028/J029/J035) ( page 48). • Canopy cover ( page 56). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover"). • Left cover ( page 55).
  • Page 72 4. Replacement and Adjustment 3. The tension spring [A] ( x 1). 4. Use a pair of needle-nose pliers to remove the e-ring [A] ( x 1). 5. Carefully insert the tip of a long, thin screwdriver behind the drive wheel. 6.

  • Page 73: Horizontal Encoder Strip

    Encoders Reinstallation • When reinstalling the vertical encoder wheel [A], turn the wheel slowly while pressing in slightly until it snaps into the correct position. • After attaching the timing belt, move the belt by hand to check that the wheel rotates smoothly. Horizontal Encoder Strip Preparation •...
  • Page 74 4. Replacement and Adjustment 2. Insert the driver [B] in [A] between the guide rail and carriage, and then lift the carriage unit. This is necessary for engaging the horizontal encoder strip into the sensor's recess without making contact. 3. On the right, pull the right end of the encoder strip [A] and disconnect it. •...

  • Page 75: Reinstallation

    Encoders Reinstallation • If you have removed the strip or if you are replacing the strip with a new one: • Hold the encoder strip with the black triangle [A] facing up. • Pass the strip through the gap [B] of the sensor inside the carriage. 1.

  • Page 76: Vertical Encoder Wheel Protection Cover (J035 Only)

    4. Replacement and Adjustment 3. Next, stretch to straighten the strip and hook the strip's right end to the tab. • Make sure the black triangle is facing up. • You must re-attach the extension bracket [A]. 4. Pull out the driver [A], and then place the carriage back to its original position. Make sure that the horizontal encoder strip is engaged in the sensor's recess [B].
  • Page 77 Encoders • The vertical encoder wheel protection cover [A] has two functions. One is a protection cover for the vertical encoder wheel, another is a harness guide. Therefore, this cover should be removed after the wire harnesses on it are removed. Preparation: •...
  • Page 78 4. Replacement and Adjustment 2. Remove harnesses from the harness guide ( x 3, x 1). • It is easier to unhook harnesses from front to rear side of the machine (the direction pointed by the blue arrow in the upper photo). •...

  • Page 79: Reinstallation Of The Vertical Encoder Wheel Protection Cover

    Encoders Reinstallation of the vertical encoder wheel protection cover • Route the harnesses as shown above. • Binding points of each harness should be located at the point [A] [B] in the upper photo. • Remove the bypass drawer connector before restoration works when it is difficult to route the harnesses.

  • Page 80: Boards

    4. Replacement and Adjustment Boards • Always replace a PSU with the PSU designed for the machine. Preparation: • Duplex unit (J028/J029/J035) ( page 48). • All covers ( page 50). • Fan, Fan bracket ( page 93 "Fan, Fan Bracket"). 1.

  • Page 81: Hvps

    Boards • There are two types of PSU. Before mounting the PSU, check the voltage indicated on the board. • 100V : For NA • 200V : For EU, ASIA HVPS Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Canopy cover ( page 56).
  • Page 82 4. Replacement and Adjustment 1. Turn the HVPS over together with its cover( x 2, x 5). 2. Remove the HVPS from its cover ( x 2, x 1, bayonet x 1).

  • Page 83: Printer Engine Ctl Board

    Boards Printer Engine CTL Board Before Replacement Before replacing the control board you should always print Service Summary and an Engine Summary Chart. • You will need these reports to refer to previous settings that may require resetting. To print the Service Summary 1.

  • Page 84: Ctl Board Replacement

    4. Replacement and Adjustment • Wait for the report to print (it does not start immediately). • Printing requires about 2 min. 8. Exit the Service Menu, and switch the machine off. • For more details about these reports, please refer to Section "5. System Maintenance Reference".

  • Page 85: After Replacement

    Boards 2. The CTL Board (All s, all x 6). After Replacement After replacing the CTL board, you need to specify the serial number, PnP code, and destination, and then initialize the NVRAM. Be sure to perform this in the order of (1) specifying the serial number, (2) specifying the PnP code and destination, and (3) initializing the NVRAM.
  • Page 86 4. Replacement and Adjustment 3. Enter "5907001"> [#Enter]. Plug & Play 5907001 4. Press [#Enter]. Plug & Play Japan Ricoh LANIER SAVIN 5. Select the PnP code.> [#Enter]> [Escape]> [Escape]. SP No. 5807001 6. Enter "5807001"> [#Enter]. Area Selection 5807001 Japan 7.
  • Page 87 Boards SP No. 5831001 3. Enter "5831001"> [#Enter]. Set Init Value 5831001 4. Press [#Enter]. 5. Press [#Enter]. 6. Press [#Enter]. 7. Exit the SP mode. 8. Turn the machine off, and then turn it on again. Changing destination and PnP code influences the following settings: Destination Settings Spec.

  • Page 88: Wireless Lan Board (J029 Only)

    Mar. Time The Number of Times the Final (4 Summer Time Finished or 5) Time to Finish the Summer Time 2:00 AM 1:00 AM 0:00 AM PnP code Settings Ricoh LANIER SAVIN Spec. Value Spec. Spec. Value Value Spec. Value...
  • Page 89 Boards 1. The wireless LAN board is located behind the front cover. It is mounted vertically on the machine frame. 2. Slide the wireless LAN unit to remove it from the frame ( x 1). 3. Separate the board and holder ( x 2).
  • Page 90 4. Replacement and Adjustment...

  • Page 91: Motors

    Motors Motors Horizontal Motor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Top cover ( page 51 "Rear Cover, Top Cover"). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Canopy cover ( page 56). • Left cover ( page 55).
  • Page 92 4. Replacement and Adjustment 2. Remove the screws at the right end ( x 2). 3. Remove the screw at the left end, loosen the belt's tension, and then remove the spring. ( x 1, x 1) 4. Remove the timing belt on the right end.

  • Page 93: Vertical Motor

    Motors 5. The horizontal motor ( x 1). Vertical Motor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover"). • Canopy cover ( page 56).
  • Page 94 4. Replacement and Adjustment 2. Unhook the harness holder [A], and then lift it while sliding it to the right. Make sure to expose the screw holes. 3. Open the AC inlet's bracket as shown ( x 3, x 1). 4.

  • Page 95: Fan, Fan Bracket

    Motors 5. Separate the motor, motor bracket, and AC bracket ( x 2). Re-installation: When you attach the parts, attach the motor bracket afterward. 1. As shown, slide the right bottom part in, and then slide the left top part in. 2.
  • Page 96 4. Replacement and Adjustment 1. Pressing the tab [A], remove the fan from its bracket ( x 1). 2. Pressing the tab [A], remove the bracket ( x 1).

  • Page 97: Clutches

    Clutches Clutches Feed Clutch Preparation • Duplex unit (J028/J029/J035) ( page 48). • Top cover ( page 51 "Rear Cover, Top Cover"). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Left cover ( page 55). • Canopy cover ( page 56) •...

  • Page 98: Re-Installation

    4. Replacement and Adjustment 2. The feed clutch ( x 1). Re-installation 1. Fasten the clutch with the machine's protruding part positioned between the clutch guides.

  • Page 99: Transport Belt

    Transport Belt Transport Belt Transport Belt, Charge Roller, Pressure Plate, Pressure Rollers • The carriage unit replacement parts of J035 machine are not prepared. Therefore, pay extra attention to the removing the carriage of J035 machine to avoid damaging it. Preparation •...
  • Page 100 4. Replacement and Adjustment 2. Take out the charge roller and the cover ( x 1). 3. Pull the pressure plate [A] out to remove it ( x 2, x 4).
  • Page 101 Transport Belt 4. The transport belt screws ( x 2). 5. The harness holders ( x 3, x 1). 6. The exit guide [A].
  • Page 102 4. Replacement and Adjustment 7. The timing belt [B] ( x 1). 8. The transport belt [A].

  • Page 103: Sensors, Switches

    Sensors, Switches Sensors, Switches Vertical Encoder Sensor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Top cover ( page 51 "Rear Cover, Top Cover"). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Left cover ( page 55). •...

  • Page 104: Ink Level Sensor

    4. Replacement and Adjustment Ink Level Sensor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover"). • Right cover ( page 53). •...
  • Page 105 Sensors, Switches 3. Remove the clamps holding the ink tubes, remove the connector, and then move the ink tubes aside to expose the screw holes ( x 1, x 3). 4. 2 screws ( x 2). 5. The ink level sensor ( x 1, x 3).

  • Page 106: 1St Registration Sensor

    4. Replacement and Adjustment 1st Registration Sensor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover"). • Right cover ( page 53). •...
  • Page 107 Sensors, Switches 3. The carriage top cover ( x 2). 4. Disconnect the ink tubes. Before you disconnect the ink tubes, squeeze their connecting parts with fingers or radio pliers to empty their contents into the print head tanks, so as to prevent the ink from dropping. 5.

  • Page 108: 2Nd Registration Sensor

    4. Replacement and Adjustment 2nd Registration Sensor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover". • Top cover ( page 51 "Rear Cover, Top Cover"). • Right cover ( page 53). •...

  • Page 109: Air Purge Detection Switch

    Sensors, Switches 3. The 2nd registration sensor ( x 1, x 3). Air Purge Detection Switch Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover"). •...
  • Page 110 4. Replacement and Adjustment 1. The air purge detection switch is located at the recess of the carriage home position. 2. Push the carriage unit [A] to the center. 3. The air purge detection switch ( x 1, x 2).

  • Page 111: Top Cover Switch

    Sensors, Switches Top Cover Switch Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51). • Right cover ( page 53). • Left cover ( page 55). 1.

  • Page 112: Right Front Cover Switch

    4. Replacement and Adjustment Right Front Cover Switch Preparation: • Duplex unit (J028/J029/J035) ( page 48). • All covers ( page 50). • Maintenance unit ( page 64). • Right ink sump ( page 67). • All ink cartridges. • Unlock the carriage ( page 62).
  • Page 113 Sensors, Switches 4. Unfasten the FFC holder, and then remove the connectors at the bottom of the CTL board ( x 3). 5. Check that all connectors connected to the ink supply unit have been disconnected and then, remove the ink supply unit (it is not necessary to disconnect the ink tubes). Before you remove the unit, release the lock [A].

  • Page 114: Temperature/Humidity Sensor

    4. Replacement and Adjustment Temperature/Humidity Sensor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • All covers ( page 50). • 2nd registration sensor ( page 106). • Bypass drawer connector ( page 115). • Vertical encoder wheel ( page 69). •...

  • Page 115: Paper End Sensor

    Sensors, Switches Paper End Sensor Preparation: • Duplex unit (J028/J029/J035) ( page 48). • All covers ( page 50). • 2nd registration sensor ( page 106). • Bypass drawer connector ( page 115). • Vertical encoder wheel ( page 69). •...
  • Page 116 4. Replacement and Adjustment • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). • Top cover ( page 51 "Rear Cover, Top Cover"). • Right cover ( page 53). • Left cover ( page 55).

  • Page 117: Bypass Drawer Connector

    Sensors, Switches 5. Separate the bracket and switch ( x 2). • After re-installing the maintenance unit, execute manual cleaning. Bypass Drawer Connector Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Rear cover ( page 51 "Rear Cover, Top Cover"). •...
  • Page 118 4. Replacement and Adjustment 1. The bypass drawer connector bracket (J028/J029: x 2, J035: x 1). 2. The CTL Board cover ( x 2, x 2). • Slide the cover, and then remove it. Make sure that the carriage is in the home position. Otherwise, the cover is blocked by the carriage.
  • Page 119 Sensors, Switches 4. Separate the drawer connector and its bracket ( x 2).

  • Page 120: Drive Switching Module And Ink Tube Guide

    4. Replacement and Adjustment Drive Switching Module and Ink Tube Guide Drive Switching Module • The drive motor, drive switching motor, drive switching position sensor, and maintenance unit control sensor are mounted in the drive switching module. Preparation: • Duplex unit (J028/J029/J035) ( page 48).
  • Page 121 Drive Switching Module and Ink Tube Guide 4. Unfasten the FFC holder, and then remove the connectors at the bottom of the CTL board ( x 3). 5. Check that all connectors connected to the ink supply unit have been disconnected and then, remove the ink supply unit (Do not disconnect the ink tubes.

  • Page 122: Ink Tube Guide

    4. Replacement and Adjustment 6. Separate the ink supply unit and drive switching module [A] ( x 4). Ink Tube Guide • Pay extra attention to removing the ink tube guide to avoid damaging the ink tubes. Preparation: • Rear cover ( page 51 "Rear Cover, Top Cover").

  • Page 123: Rollers

    Rollers Rollers Paper Feed Roller (J027/J028/J029) Preparation: • Duplex unit (J028/J029) ( page 48). • All covers ( page 50). • Transport belt ( page 97). • Feed clutch ( page 95). • 2nd registration sensor ( page 106). • Bypass drawer connector ( page 115).
  • Page 124 4. Replacement and Adjustment 2. The gear [A], E-ring [B] and bushing [C] (Gear x 1, x 1, x 1). 3. Remove the E-ring [A] and white bushing [B] on the opposite side ( x 1, x 1). [A]: Paper Feed Roller 4.
  • Page 125 Rollers 5. Each part of the paper feed roller has a hook on it. They are locked when their hooks are engaged in the rod's grooves. Unhook the parts and slide them to remove from the rod. Remove the paper feed roller's fixing pin [A]. 6.

  • Page 126: Re-Installation

    4. Replacement and Adjustment Re-installation 1. When you mount the paper feed roller into the rod, mount the side with the fixing pin's guide first. Paper Feed Roller (J035) Preparation: • Duplex unit ( page 48). • All covers ( page 50).
  • Page 127 Rollers 1. The guide board ( x 3). 2. The gear [A], E-ring [B] and bushing [C] (Gear x 1, x 1, x 1). 3. Remove the E-ring [A] and white bushing [B] on the opposite side ( x 1, x 1).
  • Page 128 4. Replacement and Adjustment 5. Release the press rollers [A] from the feed roller [B] ( x 2). 6. The paper feed roller [D] has a hook [A] on it. This is locked when the hook is engaged in the rod's groove.

  • Page 129: Re-Installation

    Rollers 8. Remove the paper feed roller [B] and 2 press rollers [C] from the shaft [A]. Re-installation 1. When you mount the paper feed roller into the rod, mount the side with the fixing pin's guide first. Connecting Rollers Preparation: •...

  • Page 130: Carriage Unit

    4. Replacement and Adjustment • Bypass drawer connector ( page 115). • Vertical encoder wheel ( page 69). • Carriage Unit ( page 130). • Paper cassette. 1. The guide board ( x 3). 2. The gear [A] and bushing [B] (Gear x 1, x 1).
  • Page 131 Rollers 4. The connecting roller [A].

  • Page 132: Replacing The Carriage Unit

    4. Replacement and Adjustment Carriage Unit Replacing the Carriage Unit • The model J035 (SG K3100) does not require the replacement of the carriage. • The whole machine should be replaced when the carriage unit is out of order. • Refer to the following procedures to remove the carriage of the J035 machine temporarily in order to remove other components.
  • Page 133 Carriage Unit 3. Push the carriage to the center, and then remove the top cover. 4. Remove the FFC from the board ( x 2). 5. Remove the FFC holder [A], and then release the FFC from the carriage. 6. Unfasten the carriage unit to make it ready to be removed from the guide rail. (Do not remove it yet, because it has to be removed together with the ink supply unit.)
  • Page 134 4. Replacement and Adjustment 7. Release the carriage from the timing belt. Make sure the top [1] and bottom [2] of the belt are disengaged from the carriage. 8. Remove the carriage together with the ink tubes. • Place the carriage it on a sheet of paper to prevent ink stains. 9.

  • Page 135: Re-Installation

    Carriage Unit • Before you disconnect the ink tubes, squeeze their connecting parts[ A] with fingers or radio pliers to empty their contents into the print head tanks, so as to prevent the ink from dropping. • If air enters the print head tanks, it will cause the ink to spill out of the print head nozzles. Therefore, to ensure that ink does not spill, take measures such as blocking the openings for the tubes or putting the carriage into a plastic bag.
  • Page 136 4. Replacement and Adjustment 1. Pass the FFC through the holder's slit. 2. Fold the holder and attach it to the carriage. 3. Pull the FFC out from the other side. 4. When stored correctly, it will be as shown.

  • Page 137: After Replacing The Carriage

    Carriage Unit After Replacing the Carriage 1. With the machine OFF, open the right front door. • The right front door must be open before you switch the machine on. • With the right front door open, the printer will not perform auto maintenance (this can waste ink).
  • Page 138 4. Replacement and Adjustment 15. Wait for the machine to fill the print head ink tanks. This may take about 7 minutes. After filling the print head ink tanks, check and adjust the carriage unit settings. 1. Press [ /Menu]. 2.

  • Page 139: Print Head Cleaning And Adjustment

    Print Head Cleaning and Adjustment Print Head Cleaning and Adjustment You can see the image adjustment features on the “Maintenance” menu of the machine operation panel. • The test prints and adjustments described in this section can also be done with the printer driver. For more details about doing these test prints and adjustments with the printer driver, please refer to the User Guide.

  • Page 140: Color Demo Print

    4. Replacement and Adjustment Abnormal Pattern (J027/J028/J029): Abnormal Pattern (J035): Color Demo Print The color demo (Test Print) is printed from the printer operation panel to demonstrate the color quality of the printer. 1. At the "Ready" prompt press [ /Menu]> select "List/Test Print"> [#Enter]. 2.

  • Page 141: Print Head Cleaning

    Print Head Cleaning and Adjustment Print Head Cleaning • Print head cleaning consumes ink. Do this procedure only if you see a problem in the Nozzle Check test pattern. 1. Check the ink level indicator in the printer driver or the operation panel display to determine if the ink cartridge is empty.

  • Page 142: Print Head Flushing

    4. Replacement and Adjustment • Do not try to start another procedure and never switch the machine off while head-cleaning is in progress. • J035 can select only “Head 1” (Black) in the print head selection menu. 9. [Escape] > To the previous level. 10.

  • Page 143: Adjust Paper Feed

    Print Head Cleaning and Adjustment 8. If the Nozzle Check test pattern is normal, the procedure is finished. • If there is still a problem in the Nozzle Check pattern, allow the machine to remain idle for 10 minutes and repeat the procedure. •...
  • Page 144 4. Replacement and Adjustment • The adjustment value appears to the left of the lightest gray square with straight horizontal lines on both sides. • If this number is "+2", for example, then the adjustment value is "+2". • If horizontal lines beside the gray square are broken, look at where the lines are broken in the opposite direction.

  • Page 145: Head Position

    Print Head Cleaning and Adjustment Head Position The print head is out of position if you see these: • Broken vertical lines • Blurred, smeared or streaked colors Do the following procedure to correct these problems. 1. [ /Menu]> "Counter" 2.

  • Page 146: Registration

    4. Replacement and Adjustment 8. [ /Menu] or [ ]> Select the letter of the line of the best pattern noted in Step 5> [#Enter]. 9. [ /Menu] or [ ]> Select the number of the line of the best pattern noted in Step 5> [#Enter]. This completes the adjustment.
  • Page 147 Print Head Cleaning and Adjustment 7. Fold the printed sheet in half lengthwise as shown. 8. Hold the corner of the folded paper in front of a light and look at the cross-pattern overlapping the single vertical line below. 9. Determine the 1st adjustment for the Read Direction. •...
  • Page 148 4. Replacement and Adjustment 11. Determine the 2nd adjustment for the Feed Direction. The value read after folding the sheet widthwise, is the adjustment value for the Feed Direction. 12. [ /Menu] or [ ]> "Adjustment"> [#Enter]. 13. [ /Menu] or [ ]> Select the paper tray> [#Enter]. 14.

  • Page 149: Cleaning

    Cleaning Cleaning The responsibility of the service technician is limited because this machine is adjusted for optimum performance at the factory before it is shipped. Return the printer to the repair center or replace the machine if a serious problem occurs. There are no parts that require scheduled maintenance or replacement.

  • Page 150: Connecting Rollers Cleaning

    4. Replacement and Adjustment • Right Cover ( page 53). • Spread some of paper (not cloth) several sheets thick where you can set the unit after it has been removed. • Unlock the carriage ( page 62). 1. Wrap the tip of a screwdriver or similar tool with a piece of finely woven cloth which is slightly damp.

  • Page 151: Transport Belt Cleaning

    Cleaning 1. The guide board ( x 3). 2. Move the timing belt by hand to rotate the connecting rollers [A] as you wipe it with a dry cloth. Transport Belt Cleaning Preparation: • Duplex unit (J028/J029/J035) ( page 48). •...

  • Page 152: Friction Pad Cleaning

    4. Replacement and Adjustment 1. Open the charge roller cover ( x 2). 2. Take out the charge roller and the cover ( x 1). 3. Move a clean, slightly damp cloth from side to side to clean the transport belt [A]. •...
  • Page 153 Cleaning 1. The friction pad is located behind the guide board. 2.The guide board ( x 3). 3.Use a damp cloth to clean the surface of the friction pad [A].

  • Page 154: Horizontal Encoder Strip Cleaning

    4. Replacement and Adjustment Horizontal Encoder Strip Cleaning Clean the horizontal encoder strip if the following conditions occur: • Vertical white lines on an image • Double image • Broken vertical lines • JAM 14 Sample image of horizontal white lines Cleaning procedure Preparation: •...
  • Page 155 Cleaning 2. Dampen a small piece of clean linen cloth with a small amount of alcohol. • Never use cotton, soft tissue, or any other type of material that could shred and leave fibers on the encoder film strip. 3. Gently wipe the horizontal encoder strip always from right to left in one direction. •...

  • Page 156: Horizontal Encoder Sensor Cleaning

    4. Replacement and Adjustment Horizontal Encoder Sensor Cleaning This section explains how to clean the encoder sensor when you replace the horizontal encoder strip. Preparation: • Duplex unit (J028/J029/J035) ( page 48). • Left cover ( page 55). • Rear cover ( page 51 "Rear Cover, Top Cover").

  • Page 157: Vertical Encoder Wheel Cleaning

    Cleaning [A] Machine's front [B] Machine's rear [C] Cleaning felt 6. Holding the felt against the front or rear part of the sensor's recess, move the strip back and forth to wipe off the stain. • Wipe each of the front and rear parts back and forth a few times. •...
  • Page 158 4. Replacement and Adjustment 1. Dampen a small piece of clean linen cloth with a small amount of alcohol. • Never use cotton, soft tissue, or any other type of material that could shred and leave fibers on the encoder wheel. 2.

  • Page 159: Refurbishing

    Refurbishing Refurbishing Swap and Repair Flow Before Shipping from Customer Site to Repair Center Check Point Comment Keep the box with the top up and bottom down. Do not tilt the box more Box Proper Side Up than 45 degrees from the horizontal. Check the ink collection tank to confirm that it is not leaking.

  • Page 160: What You Need

    4. Replacement and Adjustment What You Need The following items and equipment are required for packing the machine before shipping. • Boxes • Vinyl Bag • InstaPak Kit or InstaPak Quick Kit • Ink Cartridges Production Name Ink Cartridges Needed J027, J028, J029 C, M, Y, K: Starter Cartridges Production Name...

  • Page 161: Purging

    Refurbishing Purging Cleaning cartridges that contain liquid cleaner will be provided as service parts. These cleaning cartridges will be used in the field to purge ink paths, print head, sub tanks, and nozzles. Do this procedure to clean the print heads before storing the repaired printer for one month or longer. •...

  • Page 162: Clean The Machine

    4. Replacement and Adjustment • Do not install the ink cartridges and turn the printer on again after washing until you are ready to use or service the printer again. 13. Remove the ink collection tank. 14. Insert a new ink collection tank. 15.

  • Page 163: System Maintenance Reference

    5. System Maintenance Reference Service Program Mode See "Appendices" for the following information: • Service Mode • Engine Maintenance SP Mode • Bit Switch Settings • SP Mode Service Tables...

  • Page 164: Sp Mode Service Tables

    5. System Maintenance Reference SP Mode Service Tables SP Table Key Notation What It Means [range/default/step/units] Example: [-127 to +128/4.5/1/0.1 mm]. -127 to +128 Range Default Screen increments 0.1 mm Unit change for every screen increment. Here is a summary of common terms and abbreviations used in the SP code descriptions. Term What It Means Denotes “Design or Factory Use”.

  • Page 165: Sp3-Xxx

    SP Mode Service Tables Term What It Means Main Scan This refers to printing horizontally across the width of an SEF (portrait) page. North America Short Edge Feed (paper feeds lengthways with the short edge feeding first) Sub Scan This is printing vertically down the length of an SEF (portrait) page.

  • Page 166: Maintenance, Replacement

    5. System Maintenance Reference Maintenance, Replacement 3-009-001 WASHING Execute Auto Washing Executes the automatic flushing procedure. 3-009-002 CARRIAGE CHANGE After Carriage Replacement Execute this SP after replacing the carriage unit. SP5-XXX Input Check: Sensors 5-804-004 INPUT:SENSCHK1 Check Input Sensors Use this SP to display the on/off status of each sensor and switch. The status of each sensor (0, 1) is displayed on the 2nd line of the display.

  • Page 167: Input Check: Temperature And Humidity

    SP Mode Service Tables Input Check: Sensors 5-804-005 INPUT:SENSCHK2 Check Input Sensors Use this SP to display the on/off status of each sensor. The status of each sensor (0, 1) is displayed on the 2nd line of the display. Meaning USB Connection Detection GJ10 Option Detection Not Used...

  • Page 168: Input Check: Air

    5. System Maintenance Reference Use this SP to display the temperature reading of temperature/humidity sensor. Units: 0.1oC Display Temperature/Humidity Sensor Reading: 5-804-008 INPUT CHK HUMI Humidity Use this SP to display the humidity reading of temperature/humidity sensor. Units: 0.1% Input Check: Air 5-804-009 INPUT CHK AIR1 Tank 1: Analog...

  • Page 169: Input Check: Ink Cartridge Levels

    SP Mode Service Tables Meaning Meaning C Ink Cartridge Set Y Ink Cartridge Refill C Ink Cartridge New Not Used C Ink Cartridge Refill M Ink Cartridge Set M Ink Cartridge New Input Check: Ink Cartridge Levels 5-804-016 INPUT CHK RES:Y Yellow Ink Cartridge 5-804-017 INPUT CHK RES:M...

  • Page 170: Display Count: User Cleaning

    5. System Maintenance Reference 7-001-002 LIFE TOTAL CNT Normal Total Counter This total counter starts from "0". Display Count: User Cleaning 7-002-001 USER CL CNT:H1 Print Head 1 (C / K) 7-002-002 USER CL CNT:H2 Print Head 2 (Y / M) Use this SP to display the total number of print head cleanings executed from the printer driver and from the printer operation panel.

  • Page 171: Display Total Count: Sc Log

    SP Mode Service Tables Display Total Count: SC Log 7-014-008 SC COUNT1 Log 1: Previous 7-014-009 SC COUNT2 Log 2: Previous-1 7-014-010 SC COUNT3 Log 3: Previous-2 7-014-011 SC COUNT4 Log 4: Previous-3 7-014-012 SC COUNT5 Log 5: Previous-4 Use this SP to display the number of times SC codes have been issued. The occurrences of SC codes are stored in the order 1-5.
  • Page 172 5. System Maintenance Reference 7-014-025 JAM COUNT3 Log 3: Previous-2 7-014-026 JAM COUNT4 Log 4: Previous-3 7-014-027 JAM COUNT5 Log 5: Previous-4 7-014-028 JAM COUNT6 Log 6: Previous-5 7-014-029 JAM COUNT7 Log 7: Previous-6 7-014-030 JAM COUNT8 Log 8: Previous-7 7-014-031 JAM COUNT9 Log 9: Previous-8...

  • Page 173: Status Reports

    Status Reports Status Reports Four reports can be printed to tell you what you know to need about the machine for setting and servicing. This section shows you how to print these reports: • Page Counter • Configuration List • Service Summary •...

  • Page 174: Page Counter

    5. System Maintenance Reference Item Report Name Coverage Count. Page Counter Service Summary Cartridge Use Number Service Summary Manual Maintenance Counter Service Summary FAX No Page Counter Service Summary Paper Input System Summary Service Summary Printer Log Service Summary Serial No. Page Counter Service Menu Service Summary...
  • Page 175 Status Reports J035:...

  • Page 176: Config. List

    5. System Maintenance Reference The counter lists the number of prints. The print totals do not include the number of test patterns that have been printed. The counter keeps totals for these items: • Date, Time. The date is displayed DD/MM/YY, the time is 24-hour time hh:mm:ss. •...
  • Page 177 Status Reports • This report does not show the log data. To see the log data, print Service Summary. To print the Service Summary: 1. Confirm that paper is loaded in the paper tray. 2. [ /Menu]> "Counter"> [ ] or [ /Menu]> "List/Test Print". 3.

  • Page 178: Service Summary

    5. System Maintenance Reference 3. Service Summary 1. Enter the Service Menu. 2. [#Enter]> "Bit Switch"> [ ] or [ /Menu]> "Service Summary" 3. [#Enter]> "Press # to Start"> [#Enter]...

  • Page 179: Engine Summary Chart

    Status Reports 4. Engine Summary Chart The Engine Summary Chart lists all the current SP code settings. To print the Engine Summary Chart: 1. Confirm that paper is loaded in the paper tray. (The report is about 6 pages long.) 2.
  • Page 180 5. System Maintenance Reference PRINT SMC EXEC 6. [#Enter]. 7. [#Enter]. • Wait for the report to print (it does not start immediately). • Printing requires about 2 min. 8. Exit the Service Menu, and switch the machine off. 9. [Power] to switch the machine on. Here is a brief summary of what is listed in the Engine Summary Chart.
  • Page 181 Status Reports Meaning Meaning Paper Feed Unit (Tray 2) Set Not Used Detection 1st Registration Sensor Ink Level Sensor (Feeler) 2nd Registration Sensor Maintenance HP Sensor Trailing Edge Sensor Right Front Cover Switch Sensor 2: Input Sensors (2 of 2) The status of these sensors are also displayed by SP5-804-005.
  • Page 182 5. System Maintenance Reference Meaning Meaning C Ink Cartridge New Not Used C Ink Cartridge Refill M Ink Cartridge Set M Ink Cartridge New...

  • Page 183: Firmware Updates

    Firmware Updates Firmware Updates Operating Environment and Other Requirements If the machine is connected to computers by network peer-to-peer or directly via a single USB cable, successful updates are guaranteed. Supported Operating Systems • Windows XP • Windows XP (x64) •...

  • Page 184: Firmware Update Operating Instructions

    5. System Maintenance Reference Caution 2 During updates, make sure the machine's power is not turned off and the network or USB cable remains connected. Also, during updates, do not print any jobs or run applications that use the printer driver, Status Monitor, or SmartDeviceMonitor. Caution 3 If the machine's power is turned off or the USB or network cable is disconnected during updates, the update will fail and must be performed again.

  • Page 185: Bidirectional-Enabled

    Firmware Updates Open the properties dialog box for the machine in use and check the port status. • If "bidirectional support" has been enabled in the printer properties dialog box: Update the firmware by following the update procedure shown in "Bidirectional-Enabled". •...
  • Page 186 5. System Maintenance Reference 3. The following screen appears. Check the displayed details, and then click [Next >]. 4. Select the machine name, and then click [Next >]. 5. Check that the system version for [Update data] is later than the system version for [Printer], and then click [Next >].

  • Page 187: Bidirectional-Disabled

    Firmware Updates 6. Click [OK]. 7. Updating starts. 8. Do not switch the machine off while updating. 9. The machine is switched back on automatically. 10. After updating, check the version, and then click [Finish]. Bidirectional-Disabled This section explains how to update the bidirectional-disabled printer driver. To update the firmware when bidirectional communication is disabled, read "Update Cautions", and then check the following: •...
  • Page 188 5. System Maintenance Reference 2. Select [English], and then click [OK]. 3. The following screen appears. Check the displayed details, and then click [Next >]. 4. Select the machine name, and then click [Next >].
  • Page 189 Firmware Updates 5. After checking the following, click [OK]. • A functional machine has been selected. • The machine is not offline. • The machine is available and not currently inactive. • There are no remaining print jobs displayed on the task bar. •...
  • Page 190 5. System Maintenance Reference 9. After the update, check that the new firmware version is displayed. 10. The update is complete.

  • Page 191: Troubleshooting

    6. Troubleshooting Troubleshooting Guide See "Appendices" for the following information: • Service program mode information Image Problems Basic Check Points and Specifications • Of course, some troubles related with colors other than black never occurred in the J035 model. Work environment Is there a problem at the printer location? •...
  • Page 192 6. Troubleshooting • Check which side should be printed on when using inkjet plain paper. • If you print on the wrong side, the quality of the printing may be lower and the inside of the printer may get dirty. Are you using damp paper? •...

  • Page 193: Problems And Solutions

    Troubleshooting Guide Confirm whether the problem occurs with only one application or with other applications as well. • If the problem does not occur with another application use that application to do the print job. • If the problem occurs with the same file using other applications, try saving the file under a different name and then printing out this renamed file.
  • Page 194 6. Troubleshooting 1. Are nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged. If there is a blockage, start the cleaning procedure for the print head(s) in question. Note: In some cases, this will only solve the problem temporarily.
  • Page 195 Troubleshooting Guide 1. No action Due to print head failure, the machine needs to be swapped. It cannot be repaired. Replace the carriage unit. Vertical lines, vertical banding 1. Are all adjustments correct? Check and adjust the head position. 2. If none of the above work The machine needs to be repaired.
  • Page 196 6. Troubleshooting 1. Is the envelope lever set forward at the standard position? Pull the lever forward to the standard position. 2. Are the nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged. If there is a blockage, start the cleaning procedure for the print head(s) in question.
  • Page 197 Troubleshooting Guide 1. Is the enveloper lever set forward at standard position? Set the envelope lever to standard position. 2. Is the paper set correctly? Reset the side fence and end fence. 3. Are all the adjustments correct? Check registration and adjust as necessary. 4.
  • Page 198 6. Troubleshooting 1. Is the enveloper lever set forward at standard position? Pull the lever forward to the standard position. 2. Are the ink nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged. If there is a blockage, start the cleaning procedure for the print head(s) in question.
  • Page 199 Troubleshooting Guide 1. Are the ink nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged. If there is a blockage, perform the cleaning procedure on the print head(s) in question. If any of the lattice patterns show ink mixing (e.g., yellow ink appears on the lattice pattern for black), perform cleaning on the print head for that lattice pattern.
  • Page 200 6. Troubleshooting 1. Is the enveloper lever set forward at standard position? Pull the lever forward to the standard position. 2. Is the paper set correctly? • Adjust the side fences and end fence of the paper cassette • Make sure the edges of the paper are properly aligned •...
  • Page 201 Troubleshooting Guide 1. Check the type and condition of the paper. • Check the paper size. • If the operator is using paper with lines already printed on it, with an image already printed on the rear side, or with holes in the paper, try printing onto blank white paper that does not have holes.

  • Page 202: Operation Panel Display

    6. Troubleshooting Operation Panel Display Messages follow a priority in keeping the operator informed about the status of the machine. • The LCD [A] and Alert LED [B] are used to indicate errors. • If two or more status messages are issued at the same time, the message with the highest priority is displayed first.
  • Page 203 Troubleshooting Guide Error Type Description Main Error • Left ink sump near full • Ink collector unit near full The machine can print, but the warning • Ink low message is issued to the operator Warning Condition because the machine will stop printing •...

  • Page 204: Operation Panel Messages

    6. Troubleshooting Error Type Description Main Error An abnormal condition exists indicating a breakdown that prevents the machine from printing. After the cause of the problem has been removed, the Breakdown or machine must be cycled off/on to See the "Error Code" table. failure error (SC) restore normal operation.
  • Page 205 Troubleshooting Guide Message Action Ink being filled. Loading Ink... / WAIT! N "N" indicates time required for this operation. minutes Do not touch any keys during the operation. Processing... Print job is in progress. Ready Machine is ready to print. Waiting...
  • Page 206 Use of ink cartridges not approved for Indepdnt.ink set / Replace Ink use with this machine, or attempting to re-fill depleted ink Crtg cartridges, will diminish print quality. Always use new Ricoh --or-- ink cartridges specifically designed for use with these machines.
  • Page 207 Troubleshooting Guide Message Action An unprinted page still remains after recovery from a paper Cannot recover error jam or another problem and re-starting printing. Press [Form page(s) / FormFeed to print Feed] to eject the sheet. Press [Job Reset] to delete any data remaining remaining from the previous job.
  • Page 208 6. Troubleshooting Message Action The type and/or size of paper in the selected tray do not match the type and/or size of the paper selected for the job. Replace the paper in the tray with paper of the size/type selected for the job, and then change the paper size/type on the operation panel.
  • Page 209 Troubleshooting Guide Message Action Remove Misfeed Open Top Paper scraps remain in the machine, or a jammed sheet has Cover/Press Form Feed, not been removed. Press [Form Feed] to eject the sheet, and remove misfeed then, remove the paper from the area below the top cover. Paper Misfeed Bypass Tray/ Paper has jammed in or failed to feed from the multi bypass Reset Paper...
  • Page 210 6. Troubleshooting Message Action Paper Misfeed remove Tray The paper fed from Tray 2 is jammed in the Tray 2 paper 2/or Rear Covers, remove path. misfeed Remove the paper. (J028/J029/J035) Paper Misfeed remove Tray 3/or Rear Covers, remove The paper fed from Tray 3 is jammed in the Tray 3 paper misfeed path.

  • Page 211: Error Codes

    Error Codes Error Codes Service Call Conditions SC code display patterns and how to clear them How to clear the SC SC call/alarm for customer Pattern Display/Description code support The service engineer An SC code appears on must reset the the control panel and the machine.

  • Page 212: Service Call Code Tables

    6. Troubleshooting • Automatic rebooting can be set to on/off in SP5-875-001 (Default: on). Service Call Code Tables Pattern Error Name / Detection Criteria / Major Cause / Solution The maintenance motor is not in the home position. 20000 Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (while assessing the...
  • Page 213 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (air leak) (Tank 4 error) 20214* Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (nozzle/filter clogging) (Tank 1 error) 20221...
  • Page 214 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (insufficient suction) (Tank 1 error) 20231 Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (insufficient suction) (Tank 2 error) 20232*...
  • Page 215 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (failure to release air (due to ink intrusion, etc.)) (Tank 2 error) 20242* Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (failure to release air...
  • Page 216 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (misalignment (failure to detect by the feeler) / occasional failure to release air) (Tank 3 error) 20253* Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the maintenance unit (misalignment (failure...
  • Page 217 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the ink supply unit (air leak) (Tank 3 error) 20313* Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the ink supply unit (air leak) (Tank 4 error) 20314*...
  • Page 218 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the ink supply unit (failure send ink by the pump) (Tank 4 error) 20324* Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the ink supply unit (failure to release air...
  • Page 219 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution Failure to form negative pressure in the ink supply unit (misalignment (failure to detect by the feeler) / occasional failure to release air) (Tank 1 error) 20351 Turn the main power switch off and then back on.
  • Page 220 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Drive motor error (error in the motor drive period) [during maintenance operation] 20501 Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Drive motor error (error in the motor output) [during maintenance operation] 20502 Turn the main power switch off and then back on.
  • Page 221 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution Drive motor error (error in the motor's direction of rotation) [during ink supply] 20603 Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Drive motor error (error in the motor drive period) [during air release] 20701 Turn the main power switch off and then back on.
  • Page 222 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Air sensor error 28000 Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution Ink supply timeout error (Tank 1 error) 28111 Turn the main power switch off and then back on.
  • Page 223 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution Air detection frequency error (Print Head 2 error) 28212* Turn the main power switch off and then back on. Air detection frequency error (Print Head 1,2 error) 28213 Turn the main power switch off and then back on.
  • Page 224 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Error: charge leak 57000 Turn the main power switch off and then back on. 57001 RTB 11 Pattern Error Name / Detection Criteria / Major Cause / Solution Print head thermal sensor error 57100 Turn the main power switch off and then back on.
  • Page 225 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution 37V power detection timeout The machine cannot detect 37V power from the power supply within a designated time. 58000 Defective PSU Turn the main power switch off and then back on. Replace the PSU.
  • Page 226 6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Self-diagnostic error: NIC This appears if sum value error occurs three times in a row during the attempt to read the Mac address stored in the EEPROM when turning the power on. 82300 EEPROM (NV memory) error EEPROM (NV memory) connection error...
  • Page 227 Error Codes Pattern Error Name / Detection Criteria / Major Cause / Solution IEEE802 Card Out A Bluetooth device is removed during the machine is ON. The machine detects the Bluetooth device disconnection during the machine is 85400 Turn the main power switch off and then back on, with the Bluetooth device (the USB type) inserted.

  • Page 228: Jam Codes

    6. Troubleshooting Pattern Error Name / Detection Criteria / Major Cause / Solution Thermal error in the DRV circuit 93200 Turn the main power switch off and then back on. Pattern Error Name / Detection Criteria / Major Cause / Solution HRB fuse blown 93300 Turn the main power switch off and then back on.
  • Page 229 Error Codes • Action 1. To be performed by the user on site, or at the service center to see if these simple procedures solve the problem. • Action 2. To be performed by the service technician at the Service Center. These procedures are for the user at the work site.
  • Page 230 6. Troubleshooting The registration sensor detected the leading edge of the paper from the paper Details cassette, but the trailing edge sensor failed to detect the trailing edge of the paper within the prescribed time. • Remove the cassette Action 1 •...
  • Page 231 Error Codes • Replace inverter guide. Action 2 • Replace TE sensor. • Replace CTL board. Jam 5 Transport Jam (Tray 1) Paper Misfeed Message Press the Form Feed button. Cause Paper longer than the paper selected in printer driver was loaded. After the registration sensor detected the leading edge of the paper fed from the Details paper cassette, the paper failed to pass the trailing edge sensor within the prescribed...
  • Page 232 6. Troubleshooting • Clean transport belt. • Replace Registration Sensors 1, 2. Action 2 • Replace Multi Bypass Tray. • Replace the printer. Jam 7 Transport Jam (Tray 2: PFU) (J028/J29/ J035) Paper Misfeeed Message Press the Form Feed button. Cause Paper longer than the paper selected in printer driver was loaded.
  • Page 233 Error Codes • Replace registration sensor 1. Action 2 • Replace trailing edge sensor 2. Jam 10 Registration Late Jam: Tray 2 (PFU) (J028/J29/ J035) Paper Misfeeed Message Press the Form Feed button. • Paper feed rollers slipped, could not feed paper Cause •...
  • Page 234 6. Troubleshooting Jam 12 Not Used Jam 13 Not Used Jam 14 Carriage Jam Paper Misfeed Open the Top Cover and press the Form Feed key to remove the paper. Message If this does not work or pieces of paper still remain then manually remove it from the top of the machine.
  • Page 235 Error Codes The machine detected an obstruction blocking operation of carriage unit at power Details ON or after jammed paper was removed. • Open the top cover and while checking for paper, turn the paper feed wheel on the left side of the printer and remove the paper. Action 1 •...
  • Page 236 6. Troubleshooting Jam 18 Condensation Error During Printing Paper Misfeed Message Press the Form Feed button. Cause A belt charge leak was detected during printing. Details Condensation on the belt, or there is a hole in the transfer belt. Action 1 •...
  • Page 237 Error Codes Jam 20 TE Sensor (Main Unit) Late Jam (Tray 3) (J028/J29/ J035) JAM20-04: Paper Misfeed Remove the Duplex Unit or the Rear Cover of the machine, and remove the paper. Or, open the Tray 2 Rear Cover and remove the paper. Message JAM20-12: Paper Misfeed...
  • Page 238 6. Troubleshooting Even though the paper fed from Tray 3 reached the prescribed position, the relay Details sensor of Tray 2 could not detect the leading edge of the paper. • Remove the rear unit of Tray 2 and Tray 3 and remove any paper inside the Action 1 tray.
  • Page 239 Error Codes • Remove the rear unit of Tray 2 and remove any remaining paper. • Re-install the rear unit of Tray 2. • Remove the rear unit of Tray 3 and remove any remaining paper. • Re-install the rear unit of Tray 3. Action 2 •...
  • Page 240 6. Troubleshooting Paper feed rollers slipping, or the paper was wrinkled or caught in the paper Cause feed path. After the paper fed from Tray 3, or after the paper was inverted in the duplex Details unit, the paper fed as far as the prescribed position, but the registration sensor did not detect the leading edge of the paper after the TE sensor went ON.

  • Page 241: Jammed Paper Location

    Error Codes Jammed paper location ON: Paper jam detected --- : Paper jam not detected Sensor Branch Jammed paper location Paper is jammed between the Tray 2 relay sensor and trailing edge sensor. If the paper was fed from Tray 2, its trailing edge is remaining in Tray 2.
  • Page 242 6. Troubleshooting Sensor Branch Jammed paper location The paper is jammed in between the trailing edge sensor and 2nd registration sensor. It is also jammed at the Tray 2 relay sensor. If the paper was fed from Tray 2, its trailing edge is located before the Tray 2 relay sensor (closer to Tray 2).

  • Page 243: Status Monitor Messages

    Error Codes Sensor Branch Jammed paper location 1. The paper is jammed at the 2nd registration sensor. It is not located at the trailing edge sensor. 1. The paper is jammed in between the Tray 2 relay sensor and trailing edge sensor. It is also located in the Tray 3 relay sensor.
  • Page 244 An ink tank cartridge unapproved for use with this machine has been installed. Use of ink cartridges not approved for use with this machine, or attempting to re-fill depleted ink cartridges, will diminish print quality. Always use new Ricoh ink cartridges specifically designed for use with these machines.
  • Page 245 Error Codes Offline The machine is offline. By closing the menu and switching to an online status, the machine becomes able to print. Out of Printable Temperature Range • Room to cold or too warm? 1. Printer must be located where the temperature range is 10 to 32°C (50 to 89.6°F) 2.
  • Page 246 6. Troubleshooting • Check the paper cassette and make sure that the paper size and type matches the settings selected in the printer driver. • Press the [Form Feed] key, select a paper tray containing paper of the specified size and type, and then print.

  • Page 247: Energy Saving

    7. Energy Saving Energy Save Energy Saver Modes The customer should use the energy saver mode correctly to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved. Timer Settings The user can set the energy saver timer: 1.

  • Page 248: Recommendation

    7. Energy Saving Recommendation We recommend that the default settings should be kept. If the customer requests that these settings should be changed, please explain that their energy costs could increase, and that they should consider the effects on the environment of extra energy use.

  • Page 249: Paper Save

    Paper Save Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. • J027 model has no duplex function. Therefore, J027 model is not applicable in this section. 1.

  • Page 250: Duplex + Combine

    7. Energy Saving 3. Duplex + Combine: • J027 model has no duplex function. Therefore, J027 model is not applicable in this section. Using both features together can further reduce paper volume by 3/4! To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed.
  • Page 251 Paper Save Simplex Sheet Duplex Sheets Paper Originals Total counter Duplex counter used used Saved If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs.
  • Page 252 7. Energy Saving Simplex Sheet Duplex Sheets Paper Originals Total counter Duplex counter used used Saved...
  • Page 253 MEMO...
  • Page 254 MEMO...
  • Page 255 Model BRG-P1L/BRG-P1b/BRG-P1c /BRG-P1k Machine Code: J027/J028/J029/J035 Appendices 19 March 2013...
  • Page 257 TABLE OF CONTENTS 1. Appendix: Specifications Specifications..............................7 Printer Engine..............................7 Quick Comparison..........................7 Base Specifications..........................8 Options Available..........................11 Ink Cartridge Yield (Target)........................11 Print Volume, Service Life........................12 Operating Environment........................13 Transportation and Storage.......................15 Multi Bypass Tray BY1040 (J313) Option..................16 Paper Feed Unit TK1160 (J312) Option..................17 Supported Paper Sizes..........................17 Operation Specifications..........................19 Printing Operation..........................19...
  • Page 258 Paper Feed............................39 Sub Scan Registration.........................39 Carriage...............................41 Main Scan Registration........................41 Charge Width Setting Mj1,2 : Simplex (DFU)..................43 Charge Width Setting Mj3,4,5 : Simplex (DFU)................43 Charge Width Setting Mj1,2 : Duplex (DFU)...................44 Charge Width Setting Mj3,4 : Duplex (DFU)...................44 Calibrate Humidity/Temperature for Duplex (DFU)................45 Set Charge Area..........................45 Set Charge for Target Market......................46 SP2-XXX................................47...
  • Page 259 Input Check: Temperature and Humidity...................57 Input Check: Air...........................58 Input Check: Ink Cartridge Set Sensors.....................58 Input Check: Ink Cartridge Levels......................59 Encoder Readings..........................59 Board Temperature Sensors.......................59 Area Setting............................60 Display: ID2 Code..........................60 Service Tel Number Setting........................60 Remote Service Setting........................60 Initial Value Setting..........................62 USB POWER MODE..........................62 Installation Date / Printing Installation Date..................63 Plug and Play Setting..........................63 Print an Engine Maintenance Summary....................63...
  • Page 260 Display Count: Automatic Cleanings Before Print Head Capping..........68 Display Count: Automatic Print Head Cleanings (After De-Cap Time Elapsed)......68 Display Count: Time Length after the Last Automatic Maintenance..........68 Display Count: Ink Discharge for Maintenance after Idle Time (Small/Large)......68 Display Count: Cleaning after Idle Time...................69 Display Count: Air Purges/Re-fillings after Idle Time...............69 Display Count: Ink Circulation Sequence after Idle Time..............69 Display Count: Air Purge Time......................69...
  • Page 261 Display Maintenance Log........................76 Display Maintenance Log: By Type of Maintenance...............77 Display Maintenance Log: Total Count.....................77 Display: Time/Type of the Last Print Head Maintenance..............78 Display SC Sub Code Log........................78 Display Jam Location Log........................78 Display Last Execution Date of Air Purge..................79 Display Position of Tank Full Feeler for Each Print Head Tank After Air Purge.......79 Display Normal Position for Detection of Full Print Head Tank............79 Display: Encoder Count Difference Between Air-Purge/Ink Re-fillings and Usual Re-fillings..79 Display Count: Number of Drive Cleanings..................80...

  • Page 263: Appendix: Specifications

    1. Appendix: Specifications Specifications Printer Engine The following terms are used in the tables below. • J1. This refers to the "JEITA J1 Chart", A4/LT size normal paper with 2% BW coverage. • J6. This refers to the "JEITA J6 Chart", A4/LT size normal paper with 3.5% COLOR coverage. •...

  • Page 264: Base Specifications

    1. Appendix: Specifications J027 J028/J029 J035 Wireless LAN (IEEE 802.11 J028: No b/g/n) J029: Yes PCL supported No*5 Bypass Unit J313 is an option for J028/J029. Paper Feed Unit J312 is an option for J028/J029. One or two PFUs can be installed for a maximum paper capacity of 500 sheets (250 + 250).
  • Page 265 Specifications First Print Speed Mono RPCS Raster Less than 5.5 sec. (A4/LT, LEF SEF, Std. Tray) Less than 5.5 sec. Color RPCS Raster Less than 6.5 sec. Less than 7.0 sec. Duplex Printing (A4/LT J028/J029/ RPCS Raster Color: 6.8 ppm, Standard, Speed Priority) J035* Mono: 8.6 ppm...
  • Page 266 1. Appendix: Specifications J028/J029/J035 Standard Cassette 250 sheets Multi Bypass Tray 100 sheets 250 sheets x2 Maximum 850 sheets Paper Output Tray Capacity Std. Tray(Tray 1) Face up 100 sheets Media Type Standard Simplex/Duplex Plain Paper, Postcard, Inkjet Tray Postcard Simplex Only Inkjet Plain Paper, Glossy Paper, Envelope...

  • Page 267: Options Available

    Less than 35 sec. : With RPCS Raster driver, "Standard, Speed Priority Color": JEITA J6 Chart, Mono: JEITA J1 Chart. : With PCL driver, "Standard High Speed" mode, Chart: Ricoh Original Speed Priority Chart. : J035: Mono and PCL only : Average power consumption with no option for printing 1 min.

  • Page 268: Print Volume, Service Life

    1. Appendix: Specifications High with ISO standard)*2 Black Ave.10,000 Regular with ISO standard)*2 Black Ave. 2,400 J027/J028/J029 Medium (J028, J029) with ISO standard)*1 Black Ave.2,500 Color (M, Y, C) Ave. 2,200 Small (J027,J028,J029) with ISO standard)*1 Black Ave. 600 Color (M, Y, C) Ave.

  • Page 269: Operating Environment

    Specifications Monthly Volume Ave. 250 prints Max. 2,500 Estimated Service Life 5 years, or 100K prints Operating Environment Area Safety Regulation UL60950-1 CAN/CSA C22.2 No 60950-1 (c-UL) Canada EN60950-1 (CE marking) (TUV) EU, China, IEC60950-1 (CB certificate) Oceania FCC Part15 SubpartB IC ES-003 Canada EN55022, EN61000-3-2, EN61000-3-3, EN...
  • Page 270 1. Appendix: Specifications Area Environmental Regulation RoHS Directive REACH Regulation EuP Directive (Lot6) EU Battery Directive (2006/66/EC) EU Packaging and Packaging Waste Directive (94/62/EC) WEEE Directive Denmark Cadmium Prohibition Denmark Turkey RoHS Turkey California Perchlorate Best Management Practices Vermont Mercury Regulations Model Toxics in Packaging Legislation New York City Local Law California Proposition 65...

  • Page 271: Transportation And Storage

    Specifications Area Sound Level Standby J035 46 dB(A) or less J028/J029 44 dB(A) or less J027 40 dB(A) or less Printing J035 63 dB(A) J028/J029 60.4 dB(A)*1 J027 60.4 dB(A)*1 Sound Pressure Level Standby J035 Less than 40 dB (A) J028/J029 Less than 34 dB (A) J027 Less than 34 dB (A) Printing...

  • Page 272: Multi Bypass Tray By1040 (J313) Option

    1. Appendix: Specifications Storage Transportation Multi Bypass Tray (J313) -30 to 43°C -30 to 50°C (-54 to 109°F) (-54 to 122°F) 15% to 80% RH 15% to 90% RH Storage max.: 540 days Paper Feed Unit (J312) -30 to 43°C -30 to 50°C (-54 to 109°F) (-54 to 122°F)

  • Page 273: Paper Feed Unit Tk1160 (J312) Option

    Specifications Paper Feed Unit TK1160 (J312) Option The PFU is an option for the J028/J029 only (it cannot be used with the other machines.) Paper Size A4 SEF, B5 SEF, B6 SEF*1, A5 SEF*1, A6 SEF, LT SEF, LG SEF, Executive SEF, 8 1/2"x13"...
  • Page 274 1. Appendix: Specifications Type Name Feed Size F-up Dplx 148 x 210 mm 210 x 148 mm 125 x 176 mm 176 x 125 mm 105 x 148 mm 11" x 17" " x 14" EU:N US:Y 81/2" x 11" 11"...

  • Page 275: Operation Specifications

    Specifications Remarks: Supported Not supported. Can be set by SP mode This table shows the smallest and largest paper sizes that can be loaded in the standard tray and options. Custom Size Range Min./Max Width Min./Max. Length Standard Tray 88 to 216 3.5 to 8.5 139.7 to 356 5.5 to 14.01...

  • Page 276: Print Speed And Resolution

    J027: Mono Paper Type Print Mode Simplex (A4) RPCS Diver High Speed 300 x 150 29.0 ppm (with Ricoh original chart) High Speed 300 x 150 20.0 ppm Plain Paper Mode Speed Priority 600 x 300 10.5 ppm Quality Priority...
  • Page 277 Paper Type Print Mode RPCS Diver PCL Driver High Speed 29.0 ppm 29.0 ppm 300 x 150 (with Ricoh original chart) High Speed 300 x 150 20.0 ppm 20.0 ppm Plain Paper Mode Speed Priority 600 x 300 10.5 ppm 10.5 ppm...

  • Page 278: Continuous Print Speed: Monochrome/Full Color

    1. Appendix: Specifications Simplex (A4) Paper Type Print Mode PCL Driver High Speed 29.0 ppm 300 x 300 (with Ricoh original chart) High Speed 300 x 300 21.5ppm Plain Paper Mode Speed Priority 600 x 300 20.0 ppm Quality Priority...

  • Page 279: Control Boards

    Font ROM None EEPROM Optional EEPROM slot None RPCS Raster Connectivity Host Interface(Std) USB 2.0 High Speed, 10BASE-T/100BASE-TX Network Protocol TCP/IP MIB Support Private: Ricoh Original Standard: RFC1213(MIB-II) RFC1514/RFC2970(Host Resource MIB) RFC1759(Printer MIB) RFC3412(MPD-MIB) RFC3413(Target-MIB, Norification-MIB) RCF3414(USM-MIB) RFC3415(VACM-MIB) RFC3584(COMMUNITY-MIB) Printer Working Group Candidate Standard 5107.1-2005...
  • Page 280 1. Appendix: Specifications Networking Operating Systems • Microsoft Windows XP/Vista/Windows 7 • Microsoft Windows Server 2003/2003 R2/2008 • Mac OS X 10.5 Leopard and later versions*1 *1: Mac driver included on CD-ROM (The supported languages are English, French, German and Japanese.).

  • Page 281: J028/J029/J035 (Figo) Controller

    J028 USB 2.0 High Speed, 10BASE-T/100BASE-TX J029 USB 2.0 High Speed, 10 BASE-T/100 BASE-TX, IEEE 802.11 b/g/n J035 USB2.0 High Speed, 10BASE-T/100BASE-TX Network Protocol TCP/IP MIB Support Private: Ricoh Original Standard: RFC1213(MIB-II) RFC1514/RFC2970(Host Resource MIB) RFC1759(Printer MIB) RFC3412(MPD-MIB) RFC3413(Target-MIB, Norification-MIB)
  • Page 282 1. Appendix: Specifications Networking Operating Systems • Microsoft Windows XP/Vista/Windows 7/8 • Microsoft Windows Server 2003/2003 R2/2008/2012 Server • Mac OS X 10.5 Leopard and later versions*1 *1: Mac driver included on CD-ROM (The supported languages are English, French, German and Japanese.).

  • Page 283: Interface Specifications

    Specifications Test Pages 1.English, 2.German, 3.French, 4.Italian, 5.Spanish, 6.Dutch, 7.Swedish, 8.Danish, 9.Norwegian, 10.Portuguese, 11.Finnish, 12.Czech, 13.Hungarian, 14.Polish 1.Japanese, 2.English, 3.French, 4.Spanish, 5.Portuguese J035 Print Resolution Controller PCL5c 300x300dpi-2bit, 600x300dpi-2bit, 600x600dpi-2bit PCL6 300x300dpi-2bit, 600x300dpi-2bit, 600x600dpi-2bit Language Operation EU Model 1.English, 2.German, 3.French, 4.Italian, 5.Spanish, 6.Dutch Panel Drivers EU Model...

  • Page 284: Supported Utilities

    1. Appendix: Specifications Data Transfer Speed Auto select from the following speed: • 802.11b 1, 2, 5.5, 11 (Mbps) • 802.11g 6, 9, 12, 18, 24, 36, 48, 54 (Mbps) • 802.11n 6.5, 7.2, 13, 13.5, 14.4, 15, 19.5, 21.7, 26, 27, 28.9, 30, 39, 40.5, 43.3, 45, 52, 54, 57.8, 58.5, 60, 65, 72.2, 81, 90, 108, 120, 121.5, 135, 150 (Mbps)

  • Page 285: Appendix: Sp Mode Tables

    2. Appendix: SP Mode Tables Service Mode, Engine Maintenance There are two service modes for this machine: • Service Mode. This mode is menu driven and includes important items for some adjustments as well as other important functions such as displaying the firmware version number, clearing the memory, printing reports, and so on.
  • Page 286 2. Appendix: SP Mode Tables If you changed a setting the machine may switch off. Press [Power] to switch the machine on again. This enables the new setting(s). These items are available on the Service Menu. Item Function Bit Switch Bit switches 1 to 8.

  • Page 287: Engine Maintenance (Sp) Mode

    Service Mode, Engine Maintenance Item Function This is the same as "Maintenance" in the user menu. You can Maintenance access it also from the service menu. • WLAN Enable You can enable/disable the wireless LAN. Wireless LAN (J029 only) • Destination Specify the territory in which the machine will be used.

  • Page 288: Using Sp Mode Menus

    2. Appendix: SP Mode Tables Using SP Mode Menus Entering an Engine SP Code Directly Do this procedure to enter an SP code directly if you know the number. 1. In the service tables of this section look up the number and name of the SP code to set. Example: Set SP1-001-003 FDLEN:OFFSET for -2.5mm "Adjust Amount of LF Offset in Sub Scan Direction"...

  • Page 289: Bit Switch Settings

    Service Mode, Engine Maintenance 13. [#Enter] x2 times> "-020"> [#Enter] To enter "2" at the 2nd zero, cursor moves to 3rd "0". 14. [ ] x5 times> "-025"> [#Enter] FDLEN:OFFSET -025 15. [#Enter] To save the setting. SP No. 1001003 16.
  • Page 290 2. Appendix: SP Mode Tables Function Default Details Pulling back envelopes You can prevent the banding caused by vibration of the envelope when its trailing edge passes through the 1st pressure rollers during printing. The machine first feeds the envelope until its trailing edge passes through the 1st pressure roller, pulls it back to the position to start printing, and then starts printing.
  • Page 291 Service Mode, Engine Maintenance Bit SW 2: Not used. Do not change these settings. Bit SW 3: Emulation Function Default Details Not Used Not Used PCL5e/5c Makes the printer compatible with old HP PCL printer drivers (HP4000, HP8000, etc.) Not Used Not Used Not Used Not Used...
  • Page 292 2. Appendix: SP Mode Tables Function Default Details Counter Display Switches the counter display on/off. 0: Counter not displayed. 1: Counter is displayed Color Level Display Switches the Level Color display on/off. 0: Color level not displayed 1: Color level displays Not Used Bit SW 6.
  • Page 293 Service Mode, Engine Maintenance Bit SW 7. Not Used Bit SW 8: GW Bit Switch Function Default Details Not Used Design Waveform Switching Designates waveform switch 0: For product 1: For design Speed Mode Priority Operation Control Mode After Printer Idle Maintenance Mode Recycled Paper Menu This switch sets whether the recycled paper charge...

  • Page 294: Sp Mode Service Tables

    2. Appendix: SP Mode Tables SP Mode Service Tables SP Table Key Notation What It Means [range/default/step/units] Example: [-127 to +128/4.5/1/0.1 mm]. -127 to +128 Range Default Screen increments 0.1 mm Unit change for every screen increment. Here is a summary of common terms and abbreviations used in the SP code descriptions. Term What It Means Denotes “Design or Factory Use”.

  • Page 295: Sp1-Xxx

    SP Mode Service Tables Term What It Means Main Scan This refers to printing horizontally across the width of an SEF (portrait) page. North America Short Edge Feed (paper feeds lengthways with the short edge feeding first) Sub Scan This is printing vertically down the length of an SEF (portrait) page.
  • Page 296 2. Appendix: SP Mode Tables Use this SP code to adjust writing in the sub scan registration for normal paper loaded in Tray 1. Do this setting when it is necessary to fine adjust the line feed position. [-128 to +127/FA/1/0.1mm] 1-001-006 REG:FD:GLOS:F (FA) Adjust Sub Scan Registration (Glossy Paper)

  • Page 297: Carriage

    SP Mode Service Tables Use this SP code to adjust writing in the sub scan registration for glossy paper loaded in Tray 2. Do this setting when it is necessary to fine adjust the line feed position. [-128 to +127/FA/1/0.1mm] 1-001-016 REG:FD3:GLOS:F (FA) Adjust Sub Scan Registration (Glossy Paper:...
  • Page 298 2. Appendix: SP Mode Tables 1-002-004 REG:TR2:NORM:F (FA) Adjust Main Scan Registration (Normal Paper: Tray 2) 1-002-005 REG:TR2:NORM:U Use this SP code to adjust writing in the main scan direction for normal paper loaded in Tray 2. Do this setting when registration does not match the image start position on the user image adjustment menu.

  • Page 299: Charge Width Setting Mj1,2 : Simplex (Dfu)

    SP Mode Service Tables 1-002-014 REG:TR3:GROS:F (FA) Adjust Main Scan Registration (Glossy Paper: Tray 3) 1-002-015 REG:TR3:GROS:U Use this SP code to adjust writing in the main scan direction for glossy paper loaded in Tray 3. Do this setting when registration does not match the image start position on the user image adjustment menu.

  • Page 300: Charge Width Setting Mj1,2 : Duplex (Dfu)

    2. Appendix: SP Mode Tables 1-010-012 CHG:W1:MIDL:10 MIDLL: Mj3,4,5: ID2 1-010-013 CHG:W1:EDGE:11 LE/TE: Mj3,4,5: ID3 1-010-014 CHG:W1:MIDL:11 MIDL: Mj3,4,5: ID3 1-010-015 CHG:W1:EDGE:11 LE/TE: Mj3,4,5: ID4 1-010-016 CHG:W1:MIDL:12 MIDL: Mj3,4,5: ID4 Charge Width Setting Mj1,2 : Duplex (DFU) 1-011-001 CHG:W2:EDGE:1 LE/TE: Mj1,2: ID1 1-011-002 CHG:W2:MIDL:1 MIDLL: Mj1,2: ID1...

  • Page 301: Calibrate Humidity/Temperature For Duplex (Dfu)

    SP Mode Service Tables Calibrate Humidity/Temperature for Duplex (DFU) 1-012-001 CHG:TEMP:B Calibrate Humidity Setting for Duplex 1-012-002 CHG:HUMI:B Calibrate Temperature Setting for Duplex Set Charge Area 1-012-003 CHG:AREA:EDGE:F Set Charge of Area for LE/TE: Simplex Use this SP to set the size of the leading and trailing edges for the 1st side of paper. Do this setting when you want to adjust pitch amount of the charge applied to the leading and trailing edges for printing.

  • Page 302: Set Charge For Target Market

    2. Appendix: SP Mode Tables Set Charge for Target Market 1-012-007 CHG:REGION Set Charge for Geographic Region...

  • Page 303: Sp3-Xxx

    SP Mode Service Tables Use the SP to set the charge for the areas listed below. 0: Enable geographical area setting 1: Japan 2: NA (North America) 3: Europe 4: China (Mainland) 5: China (Taiwan) "5" and "4" refer to same pitch table. 6: Asia.

  • Page 304: Set Print Head Rank (Wave)

    2. Appendix: SP Mode Tables 3-001-015 GAP:MJ2:C:F (FA) Drive Waveform: Mj2, Print Head: C 3-001-016 GAP:MJ2:C:U 3-001-021 GAP:MJ3:A:F (FA) Drive Waveform: Mj3, Print Head: A 3-001-022 GAP:MJ3:A:U 3-001-023 GAP:MJ3:B:F (FA) Drive Waveform: Mj3, Print Head: B 3-001-024 GAP:MJ3:B:U 3-001-025 GAP:MJ3:C:F (FA) Drive Waveform: Mj3, Print Head: C 3-001-026 GAP:MJ3:C:U...

  • Page 305: Set Print Head Rank (Voltage)

    SP Mode Service Tables Set Print Head Rank (Voltage) 3-002-005 HRANK:H1:V Print Head 1 3-002-006 HRANK:H2:V Print Head 2 Use this SP to set the print head rank (voltage rank) [0 to 7/FA/1/---] DAC Adjustment Value 3-004-001 DAC:Y1:B Y1 Down Position 3-004-002 DAC:Y1:T Y1 Up Position...

  • Page 306: Margin For Detecting If The Print Cartridge Has Run Out Of Ink

    2. Appendix: SP Mode Tables Margin for Detecting if the Print Cartridge Has Run out of Ink 3-006-001 C:ENDMARGINE:K K (Black) 3-006-002 C:ENDMARGINE:C C (Cyan) 3-006-003 C:ENDMARGINE:M M (Magenta) 3-006-004 C:ENDMARGINE:Y Y (Yellow) DNA This Series (J027/J028/J029) Set Threshold for Near-Full Alert 3-007-001 TH:WASTE:R Software Count : Ink Collector Unit Near Full...

  • Page 307: Reset And Restoration Settings

    SP Mode Service Tables Use this SP to set the threshold value of the firmware counter to trigger the full alert for the right ink sump. Reset and Restoration Settings RST:INIT CNT:F Reset Initial Tank Fill Count to Manufacturing 3-008-001 Operation Count Resets the initial fill counter to the initial factory setting (-2).

  • Page 308: Sp5-Xxx

    2. Appendix: SP Mode Tables SP5-XXX Authentication Function 5-401-111 Authentification_function Authentication Function Setting Administration Password Setting 5-405-001 Admin_Passwd Administration Password Setting User Code Setting 5-405-002 UserCode_1 5-405-003 UserCode_2 5-405-004 UserCode_3 5-405-005 UserCode_4 5-405-006 UserCode_5 5-405-007 UserCode_6 5-405-008 UserCode_7 5-405-009 UserCode_8 5-405-010 UserCode_9 5-405-011...

  • Page 309: Color Mode Setting

    SP Mode Service Tables 5-405-016 UserCode_15 5-405-017 UserCode_16 5-405-018 UserCode_17 5-405-019 UserCode_18 5-405-020 UserCode_19 5-405-021 UserCode_20 Color Mode Setting 5-405-022 ColorModeSet(No.1) 5-405-023 ColorModeSet(No.2) 5-405-024 ColorModeSet(No.3) 5-405-025 ColorModeSet(No.4) 5-405-026 ColorModeSet(No.5) 5-405-027 ColorModeSet(No.6) 5-405-028 ColorModeSet(No.7) 5-405-029 ColorModeSet(No.8) 5-405-030 ColorModeSet(No.9) 5-405-031 ColorModeSet(No.10) 5-405-032 ColorModeSet(No.11) 5-405-033 ColorModeSet(No.12)

  • Page 310: Supply Alarm Setting

    2. Appendix: SP Mode Tables 5-405-039 ColorModeSet(No.18) 5-405-040 ColorModeSet(No.19) 5-405-041 ColorModeSet(No.20) Supply Alarm Setting [0 to 255 / 6 /1] 0: Alarm Off 5-501-001 PM Alarm Level 1 to 255: Alarm goes off when Value (1 to 255) x 1000 > PM counter 5-504-001 Jam Alarm Sets the alarm to sound for the specified jam level...

  • Page 311: Plotter Settings

    SP Mode Service Tables 5-515-003 PartsEnd Set [0 or 1 / 0 /1] 0: Off, 1: On 5-515-004 User Call Set [0 or 1 / 0 /1] 0: Off, 1: On 5-515-006 Comm Test Set [0 or 1 / 0 /1] 0: Off, 1: On 5-515-007 Dev Notice Set...

  • Page 312: Input Check: Sensors

    2. Appendix: SP Mode Tables Input Check: Sensors 5-804-004 INPUT:SENSCHK1 Check Input Sensors Use this SP to display the on/off status of each sensor and switch. The status of each sensor (0, 1) is displayed on the 2nd line of the display. Meaning Meaning Top Cover Switch...

  • Page 313: Input Check: Temperature And Humidity

    SP Mode Service Tables Meaning USB Connection Detection GJ10 Option Detection Not Used Not Used Not Used Paper Feed Unit (Tray 3) Set Detection Paper Feed Unit (Tray 3) Relay Sensor Paper Feed Unit (Tray 2/Tray3) Rear Cover HRB Fuse Blown Detection Input Check: Temperature and Humidity 5-804-006 INPUT CHK HTEMP...

  • Page 314: Input Check: Air

    2. Appendix: SP Mode Tables Input Check: Air 5-804-009 INPUT CHK AIR1 Tank 1: Analog 5-804-010 INPUT CHK AIR2 Tank 2: Analog 5-804-011 INPUT CHK AIR3 Tank 3: Analog 5-804-012 INPUT CHK AIR4 Tank 4: Analog Use this SP to display the analog reading of the air sensor in print head tank. Input Check: Ink Cartridge Set Sensors 5-804-015 INPUT CHK CART...

  • Page 315: Input Check: Ink Cartridge Levels

    SP Mode Service Tables Input Check: Ink Cartridge Levels 5-804-016 INPUT CHK RES:Y Yellow Ink Cartridge 5-804-017 INPUT CHK RES:M Magenta Ink Cartridge 5-804-018 INPUT CHK RES:C Cyan Ink Cartridge 5-804-019 INPUT CHK RES:K Black Ink Cartridge Use this SP to display the amount of ink that remains in each ink cartridge. Units: % Encoder Readings 5-804-020...

  • Page 316: Area Setting

    2. Appendix: SP Mode Tables Area Setting 5-807-001 Area Selection Sets the area for the printer. *Differs according to model. 1:DOM, 2:NA, 3:EU, 4:Asia, 5:CHN, 6:TWN, 7:KOR Display: ID2 Code 5-811-003 ID2 Code Service Tel Number Setting 5-812-001 Service Tel No. 5-812-003 Supply Tel No.
  • Page 317 SP Mode Service Tables 5-816-033 Max Multipart 5-816-039 Rescue URL 5-816-040 Reg. Notification Type 5-816-041 Count NotifyType 5-816-042 Reg. Notify D/T 5-816-043 Count Notify D/T 5-816-045 NextGer. Notify 5-816-046 Next Count Notify 5-816-047 Next Total Count 5-816-048 CenterPollingD/T 5-816-052 Test Flag 5-816-053 Update Result 5-816-060...

  • Page 318: Initial Value Setting

    2. Appendix: SP Mode Tables 5-816-121 CERT:GW URL 5-816-122 CERT:Use Pass 5-816-123 CERT:Pass Phrase 5-816-124 CERT:Use MAC 5-816-135 Reg. Notify Int. 5-816-136 Reg. Notify Week 5-816-137 CountNotify Int. 5-816-138 CountNotify Week 5-816-200 Execute Polling 5-816-201 Regist Statius 5-816-202 Letter Number 5-816-203 Confirm Execute 5-816-204...

  • Page 319: Installation Date / Printing Installation Date

    SP Mode Service Tables Use this SP code to specify whether to enable or disable Power Interlock via USB (a function to detect if a USB cable is connected and if the power of the host computer connected via USB is on or off and switching the printer on or off accordingly). Installation Date / Printing Installation Date 5-849-001 Install Date...

  • Page 320: Sp7-Xxx

    2. Appendix: SP Mode Tables SP7-XXX Display Count: Machine Total This counter operates from the initial ink filling 7-001-001 INIT CNT:A after the machine's arrival. This total counter starts from "-1", which indicates the flag before the machine's installation. 7-001-002 LIFE TOTAL CNT Normal Total Counter This total counter starts from "0".

  • Page 321: Display Count: Air Purges/Re-Fillings After Ink End

    SP Mode Service Tables Display Count: Air Purges/Re-fillings After Ink End 7-002-013 AOFL CNT:I:H1 Print Head 1 (C / K) 7-002-014 AOFL CNT:I:H2 Print Head 2 (Y / M) Use this SP to display the number of air purge/ink tank re-fillings after an ink tank has run out of ink.

  • Page 322: Display Count: Air Purges/Re-Fillings After Humidity Change

    2. Appendix: SP Mode Tables 7-002-030 AOFL CNT:H:H2 Print Head 2 (Y / M) Use this SP to display the number of air-purge/ink tank re-fillings performed after humidity change of 15% or more and the problem remains even after ink re-fillings. Display Count: Air Purges/Re-fillings after Humidity Change 7-002-033 AOFL CNT:P:H:H1...

  • Page 323: Display Count: Air Detected At Power On

    SP Mode Service Tables Display Count: Air Detected at Power On 7-002-049 AIR CNT:P:T1 Print Head Tank 1 (Cyan) 7-002-050 AIR CNT:P:T2 Print Head Tank 2 (Black) 7-002-051 AIR CNT:P:T3 Print Head Tank 3 (Yellow) 7-002-052 AIR CNT:P:T4 Print Head Tank 4 (Magenta) Use this SP to display the number of times air was detected by the air sensor a print head tank at power on.

  • Page 324: Display Count: Automatic Cleanings Before Print Head Capping

    2. Appendix: SP Mode Tables Display Count: Automatic Cleanings Before Print Head Capping 7-002-065 ACL CNT:B:H1 Print Head 1 (C / K) 7-002-066 ACL CNT:B:H2 Print Head 2 (Y / M) Use this SP to display the number of automatic print head cleanings before print head capping.

  • Page 325: Display Count: Cleaning After Idle Time

    SP Mode Service Tables Display Count: Cleaning after Idle Time 7-002-085 ALNCL CNT:H1 Print Head 1 (C / K) 7-002-086 ALNCL CNT:H2 Print Head 2 (Y / M) Use this SP to display the counter of the 7-002-075 and 7-002-076 maintenances of each print head.

  • Page 326: Display Full Count For Right Ink Sump

    2. Appendix: SP Mode Tables Use this SP to display the current count for the number of times the status of the Ink Collector unit has changed from near-full to full. Note: The full threshold is 3 ml. Display Full Count for Right Ink Sump 7-003-002 WASTE CNT:RF:FUL Right Ink Sump Full Count...

  • Page 327: Display Humidity Reading Before Automatic Print Head Cleaning

    SP Mode Service Tables Display Humidity Reading Before Automatic Print Head Cleaning 7-003-014 HUMI:ACL:AL Use this SP to display the temperature reading before capping operation used to determine whether automatic print head cleaning is done after the printer returns from idle mode. Display Count: Ink Circulation Starting Time 7-004-001 START:SNDLQD:H1...

  • Page 328: Display Count: Uncapped Time Length

    2. Appendix: SP Mode Tables Display Count: Uncapped Time Length 7-006-001 ENV:ACL DECAPTIM Use this SP to display the total time length when the maintenance unit's cap is released from the print head. Display Count: Need for Ink Circulation Sequence 7-007-001 JDG:LIQUID MNT Use this SP to display if it is necessary to perform ink circulation sequence.

  • Page 329: Display Count: Ink Discharge To The Cap For Maintenance

    SP Mode Service Tables 7-010-002 HTEMP:FIN MNT:H2 Print Head 2 (Y / M) Use this SP to display the temperature during the last time print head maintenance was performed. Display Count: Ink Discharge to the Cap for Maintenance 7-011-001 PURGE INKCNT:CAP DNA This Series (J027/J028/J029/J034/J035) Display Count: Ink Discharge for Maintenance after Idle Time (Small) 7-012-001...

  • Page 330: Display Count: Total Ink Cartridge Out

    2. Appendix: SP Mode Tables Display Count: Total Ink Cartridge Out 7-013-009 EMPTY CNT:C1 Ink Cartridge K (Black) 7-013-010 EMPTY CNT:C2 Ink Cartridge C (Cyan) 7-013-011 EMPTY CNT:C3 Ink Cartridge M (Magenta) 7-013-012 EMPTY CNT:C4 Ink Cartridge Y (Yellow) Use this SP to display the number of times that each ink cartridge has become empty.

  • Page 331: Display Total Count: Sc Log

    SP Mode Service Tables Use this SP to display the SC code history. • The occurrences of SC codes are stored in the order 1, 2, 3, 4, 5. • Duplicate occurrences of SC codes are not recorded (each SC code recorded only once).

  • Page 332: Display Total Count: Jam Log

    2. Appendix: SP Mode Tables Display Total Count: Jam Log 7-014-023 JAM COUNT1 Log 1: Previous 7-014-024 JAM COUNT2 Log 2: Previous-1 7-014-025 JAM COUNT3 Log 3: Previous-2 7-014-026 JAM COUNT4 Log 4: Previous-3 7-014-027 JAM COUNT5 Log 5: Previous-4 7-014-028 JAM COUNT6 Log 6: Previous-5...

  • Page 333: Display Maintenance Log: By Type Of Maintenance

    SP Mode Service Tables Display Maintenance Log: By Type of Maintenance 7-014-040 LAST MAINTE1 Log 1: Previous 7-014-041 LAST MAINTE2 Log 2: Previous -1 7-014-042 LAST MAINTE3 Log 3: Previous -2 Use this SP to display the types of maintenance executed. The types of maintenance are number coded as shown below: 1 Maintenance at power on 6 Maintenance idle operation...

  • Page 334: Display: Time/Type Of The Last Print Head Maintenance

    2. Appendix: SP Mode Tables Display: Time/Type of the Last Print Head Maintenance 7-014-046 LAST MNT TM:H1 Print Head 1 (C / K) Maintenance Time 7-014-047 LAST MNT TM:H2 Print Head 2 (Y / M) Maintenance Time 7-014-050 LAST MAINTE:H1,2 Print Head 1 , 2 Maintenance Type Use this SP to display the time and type of the last maintenance performed to each print head.

  • Page 335: Display Last Execution Date Of Air Purge

    SP Mode Service Tables Use this SP to display Jam Location history. Display Last Execution Date of Air Purge 7-014-066 LAST AOFLMNT TM1 Print Head 1 (C / K) 7-014-067 LAST AOFLMNT TM2 Print Head 2 (Y / M) Use this SP to display air purge execution date for each printer heads. Display Position of Tank Full Feeler for Each Print Head Tank After Air Purge 7-015-001 INIT POS:T1...

  • Page 336: Display Count: Number Of Drive Cleanings

    2. Appendix: SP Mode Tables 7-015-014 DIFF POS:T2 Print Head Tank 2 (Black) 7-015-015 DIFF POS:T3 Print Head Tank 3 (Yellow) 7-015-016 DIFF POS:T4 Print Head Tank 4 (Magenta) Use this SP to display the difference in the encoder counter in the scanning direction (1200 dpi) between air-purge/ink tank re-fillings and usual re-fillings.

  • Page 337: Display: Emergency Stop Flag

    SP Mode Service Tables Display: Emergency Stop flag 7-016-002 EMERG:STP:FLG Emergency stop flag Display Count: Emergency mode count 7-016-003 EMERG:CNT Emergency Mode Count Display Count: Emergency Mode Execution 7-016-004 EMERG:NUM Emergency Execution count Display Count: Stop flag 7-016-005 EMERG:STP:TIM Period Stop count 7-016-006 EMERG:STP:NUM Counter stop count...

  • Page 338: Emergency Mode Period Stop Threshold

    2. Appendix: SP Mode Tables Emergency Mode Period Stop Threshold 7-016-010 EMERG:PRINT CNT Emergency mode period stop threshold SP8-XXX Not used. SP9-XXX Not used.

  • Page 339: Appendix: Troubleshooting Guide

    3. Appendix: Troubleshooting Guide Troubleshooting Guide See "Appendices" for the following information: • Service program mode information Image Problems Basic Check Points and Specifications • Of course, some troubles related with colors other than black never occurred in the J035 model. Work environment Is there a problem at the printer location? •...
  • Page 340 3. Appendix: Troubleshooting Guide • Check which side should be printed on when using inkjet plain paper. • If you print on the wrong side, the quality of the printing may be lower and the inside of the printer may get dirty. Are you using damp paper? •...

  • Page 341: Problems And Solutions

    Troubleshooting Guide Confirm whether the problem occurs with only one application or with other applications as well. • If the problem does not occur with another application use that application to do the print job. • If the problem occurs with the same file using other applications, try saving the file under a different name and then printing out this renamed file.
  • Page 342 3. Appendix: Troubleshooting Guide 1. Are nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged. If there is a blockage, start the cleaning procedure for the print head(s) in question. Note: In some cases, this will only solve the problem temporarily.
  • Page 343 Troubleshooting Guide 1. No action Due to print head failure, the machine needs to be swapped. It cannot be repaired. Replace the carriage unit. Vertical lines, vertical banding 1. Are all adjustments correct? Check and adjust the head position. 2. If none of the above work The machine needs to be repaired.
  • Page 344 3. Appendix: Troubleshooting Guide 1. Is the envelope lever set forward at the standard position? Pull the lever forward to the standard position. 2. Are the nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged.
  • Page 345 Troubleshooting Guide 1. Is the enveloper lever set forward at standard position? Set the envelope lever to standard position. 2. Is the paper set correctly? Reset the side fence and end fence. 3. Are all the adjustments correct? Check registration and adjust as necessary. 4.
  • Page 346 3. Appendix: Troubleshooting Guide 1. Is the enveloper lever set forward at standard position? Pull the lever forward to the standard position. 2. Are the ink nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged.
  • Page 347 Troubleshooting Guide 1. Are the ink nozzles clogged? Print out the nozzle check pattern and check if any of the nozzles are clogged. If there is a blockage, perform the cleaning procedure on the print head(s) in question. If any of the lattice patterns show ink mixing (e.g., yellow ink appears on the lattice pattern for black), perform cleaning on the print head for that lattice pattern.
  • Page 348 3. Appendix: Troubleshooting Guide 1. Is the enveloper lever set forward at standard position? Pull the lever forward to the standard position. 2. Is the paper set correctly? • Adjust the side fences and end fence of the paper cassette •...
  • Page 349 Troubleshooting Guide 1. Check the type and condition of the paper. • Check the paper size. • If the operator is using paper with lines already printed on it, with an image already printed on the rear side, or with holes in the paper, try printing onto blank white paper that does not have holes.

  • Page 350: Operation Panel Display

    3. Appendix: Troubleshooting Guide Operation Panel Display Messages follow a priority in keeping the operator informed about the status of the machine. • The LCD [A] and Alert LED [B] are used to indicate errors. • If two or more status messages are issued at the same time, the message with the highest priority is displayed first.
  • Page 351 Troubleshooting Guide Error Type Description Main Error • Left ink sump near full • Ink collector unit near full The machine can print, but the warning • Ink low message is issued to the operator Warning Condition because the machine will stop printing •...

  • Page 352: Operation Panel Messages

    3. Appendix: Troubleshooting Guide Error Type Description Main Error An abnormal condition exists indicating a breakdown that prevents the machine from printing. After the cause of the problem has been removed, the Breakdown or machine must be cycled off/on to See the "Error Code"...
  • Page 353 Troubleshooting Guide Message Action Ink being filled. Loading Ink... / WAIT! N "N" indicates time required for this operation. minutes Do not touch any keys during the operation. Processing... Print job is in progress. Ready Machine is ready to print. Waiting...
  • Page 354 Use of ink cartridges not approved for Indepdnt.ink set / Replace Ink use with this machine, or attempting to re-fill depleted ink Crtg cartridges, will diminish print quality. Always use new Ricoh --or-- ink cartridges specifically designed for use with these machines.
  • Page 355 Troubleshooting Guide Message Action An unprinted page still remains after recovery from a paper Cannot recover error jam or another problem and re-starting printing. Press [Form page(s) / FormFeed to print Feed] to eject the sheet. Press [Job Reset] to delete any data remaining remaining from the previous job.
  • Page 356 3. Appendix: Troubleshooting Guide Message Action The type and/or size of paper in the selected tray do not match the type and/or size of the paper selected for the job. Replace the paper in the tray with paper of the size/type selected for the job, and then change the paper size/type on the operation panel.
  • Page 357 Troubleshooting Guide Message Action Remove Misfeed Open Top Paper scraps remain in the machine, or a jammed sheet has Cover/Press Form Feed, not been removed. Press [Form Feed] to eject the sheet, and remove misfeed then, remove the paper from the area below the top cover. Paper Misfeed Bypass Tray/ Paper has jammed in or failed to feed from the multi bypass Reset Paper...
  • Page 358 3. Appendix: Troubleshooting Guide Message Action Paper Misfeed remove Tray The paper fed from Tray 2 is jammed in the Tray 2 paper 2/or Rear Covers, remove path. misfeed Remove the paper. (J028/J029/J035) Paper Misfeed remove Tray 3/or Rear Covers, remove The paper fed from Tray 3 is jammed in the Tray 3 paper misfeed path.
  • Page 359 MEMO...
  • Page 360 MEMO...

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