Page 1 Model SH-P1 Machine Code: M020/M021 Field Service Manual 29 July, 2011...
Page 3: Safety, Conventions
Safety, Conventions Safety Prevention of Physical Injury 1. Before disassembling or assembling parts of the printer and peripherals, make sure that the printer power cord is unplugged. 2. The wall outlet should be near the printer and easily accessible. 3. Note that some components of the printer and the paper tray unit are supplied with electrical voltage even if the main power switch is turned off.
Page 4 4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100 batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical reactions and heat build-up. • The controller board in this machine contains a lithium battery. •...
Page 5: Conventions
Caution Labels Conventions Conventions Symbol What it means Refer to section number See Core Tech Manual for details Screw Connector E-ring C-ring The following notations are used in text to describe the direction of paper feed: lengthwise and sideways. The annotations “SEF” and “LEF” denote “Short Edge Feed” and “Long Edge Feed”. (The arrows indicate the direction of paper feed.)
Page 7: Table Of Contents
TABLE OF CONTENTS Safety, Conventions............................1 Safety................................1 Conventions..............................3 1. Product Information Specifications..............................11 Machine Configuration............................12 System Components............................12 Overview................................15 Mechanical Component Layout ........................15 Drive Layout..............................16 Paper Path ..............................17 2. Installation Machine Installation ............................19 Installation Requirements..........................20 Environment..............................20 Machine Level..............................20 Minimum Operational Space Requirements.....................21 Power Supply...............................21 Controller Options............................23 Overview..............................23 Installing the SD Memory Card Options....................24...
Page 8 Paper Feed Unit TK1130 (M389)........................46 Accessory Check............................46 Installation Procedure..........................46 When stacking four optional paper feed units..................48 3. Preventive Maintenance Maintenance Tables............................51 User Maintenance............................51 Service Maintenance...........................51 PM Parts Settings..............................52 Before Removing the Old PM Parts......................52 After Installing the New PM parts.......................52 Operation Check............................52 4.
Page 9 Fusing Lamp..............................71 Hot Roller..............................72 Fusing Thermistor............................73 Thermostats..............................74 Pressure Roller..............................74 Fusing Cleaning Roller..........................75 Paper Feed................................77 Paper Feed Roller............................77 Friction Pad..............................77 Paper End Sensor............................79 Remaining Paper Sensors 1 and 2......................81 Registration Sensor............................83 By-pass Tray..............................85 By-pass Tray unit............................85 By-pass Feed Roller.............................85 By-pass Friction Pad............................87 By-pass Paper Sensor..........................88 Duplex................................89 Duplex Unit..............................89...
Page 10 Operation Panel unit..........................105 NVRAM and EEPROM..........................109 Switches................................112 Tray Set Switch and Paper Size detection Sensor Board..............112 Rear-left Interlock switch...........................112 Rear-right Interlock Switch........................113 Front Interlock Switch..........................114 Clutches................................115 Overview..............................115 Registration Clutch.............................115 Relay Clutch...............................116 By-pass Feed Clutch..........................116 Paper Feed Clutch.............................117 Fans.................................118 Overview..............................118 AIO Fan..............................118 Exhaust Fan..............................119 PSU Fan..............................119 Transfer Thermistor............................120...
Page 11 Engine Service Mode............................138 Engine Mode Table...........................138 Firmware Update............................228 Type of Firmware............................228 Precautions..............................228 Machine Firmware Update........................229 NVRAM Data Upload/Download......................231 Uploading NVRAM Data.........................231 Downloading NVRAM Data........................232 SD Card Application Move..........................234 Overview..............................234 Move Exec..............................234 Undo Exec..............................235 Menu Mode..............................237 Controller Board DIP Switches........................240 Card Save Function............................241 Overview..............................241 Procedure..............................241 6.
Page 12 7. Energy Saving Energy Save..............................281 Energy Saver Modes..........................281 Energy Save Effectiveness........................282 Paper Save..............................284 Effectiveness of Duplex/Combine Function....................284 INDEX ................................287...
Page 13: Product Information
1. Product Information Specifications See Appendices: • Appendices: Basic Specifications • Appendices: Controller Specifications...
Page 14: Machine Configuration
1. Product Information Machine Configuration System Components Main Item Machine code Remarks 45 ppm (A4 - SEF) Mainframe (45 / 47 ppm) M020 47 ppm (LT - SEF) 50 ppm (A4 - SEF) Mainframe (50 / 52 ppm) M021 52 ppm (LT - SEF) Options Item Machine code...
Page 15 Machine Configuration Internal options Item Machine code Remarks Memory Unit Type G 256 MB [7] D362 Optional for M020 Memory Unit Type I 512 MB [7] D435 Optional for M020 Hard Disk Drive Type 4310 [6] M394 Optional for M020 IEEE 1284 Interface Board Type A [5] B679 IEEE 802.11a/g interface Unit Type L [4]...
Page 16 1. Product Information Item Machine code Remarks SD Card for Fonts Type C [1] M352 For EU...
Page 17: Overview
Overview Overview Mechanical Component Layout 1. Charge roller 8. Registration roller 2. Cartridge (AIO-type) 9. Transfer roller 3. Development roller 10. Drum 4. By-pass feed tray 11. Pressure roller 5. By-pass feed roller 12. Hot roller 6. Paper feed roller 13.
Page 18: Drive Layout
1. Product Information Drive Layout 1. Paper exit motor 2. Relay clutch 3. By-pass feed clutch 4. Paper feed clutch 5. Registration clutch 6. Main motor 7. Duplex motor...
Page 19: Paper Path
Overview Paper Path 1. Paper feed through duplex unit 2. Paper exit to the paper stack 3. Paper feed from tray 1 4. Paper feed from by-pass tray 5. Paper feed from optional PFU (tray 2) 6. Paper feed from optional PFU (tray 3)
Page 20 1. Product Information 7. Paper feed from optional PFU (tray 4) 8. Paper feed from optional PFU (tray 5)
Page 21: Installation
2. Installation Machine Installation Refer to the following sections for installation details for all models. Category Item Machine code References M020/ Main unit Quick Installation Guide M021 Paper Feed Unit TK1120 M386 p.41 Paper Feed Unit TK1130 M389 p.46 Memory Unit Type G 256 MB D362 Memory Unit Type I 512 MB D435...
Page 22: Installation Requirements
2. Installation Installation Requirements Environment –Temperature and Humidity Chart– • Temperature Range: 10°C to 32°C (50°F to 89.6°F) • Humidity Range: 15% to 80% RH • Ambient Illumination: Less than 1,500 lux (Do not expose to direct sunlight.) • Ventilation: Room air should turn over at least 3 times/hr/person •...
Page 23: Minimum Operational Space Requirements
Installation Requirements Right to left: Within 5 mm (0.2") of level Minimum Operational Space Requirements Place the machine near the power source, providing clearance as shown. A: Rear – 200 mm (7.9") B: Right – 100 mm (4.0") C: Front – 350 mm (13.8") D: Left –...
Page 24 2. Installation North America: 120 – 127 V, 60 Hz, 12 A Europe/Asia: 220 – 240 V, 50/60 Hz, 8 A Image quality guaranteed at rated voltage ± 10%. Operation guaranteed at rated voltage ± 15%.
Page 25: Controller Options
Controller Options Controller Options Overview This machine has an I/F card slot for optional I/F connections and SD card slots. After you install an option, check that the machine can recognize it (see "Check All Connections" at the end of this section). I/F Card Slots •...
Page 26: Installing The Sd Memory Card Options
2. Installation SDRAM slot • The SDRAM slot is used for the SDRAM memory [7] (Standard for type M021, optional for type M020). Hard disk connector • Hard disk connector is used for the hard disk [6] (Standard for type M021, optional for type M020) installation.
Page 27 Controller Options 4. Carefully push in the SD card (notched corner downward and leading), until it clicks into place. Insert the SD card in the appropriate slot as follows: • Upper slot: SD font card, NetWare card, Security SD card (Standard for M020), IPDS card. •...
Page 28: Sd Card Application Move
2. Installation SD Card Application Move • The PostScript3 application and fonts cannot be moved to another SD card. However, other applications can be moved onto the PostScript3 SD card. Overview The service program "SD Card Appli Move" (SP5-873) lets you copy application programs from one SD card to another SD card.
Page 29 Controller Options • Do not set ON (Lock) the write-protect switch of the system SD card or application SD card on the machine. If the write-protect switch is ON, a download error (e.g. Error Code 44) occurs during a firmware upgrade or application merge. 1.
Page 30: Ieee 802.11 A/G (Wireless Lan)
2. Installation 8. Turn the main switch off. 9. Remove the SD card from SD Card Slot 2 (Lower). • This step assumes that the application programs in the SD card are used by the machine. 10. Turn the main switch on. 11.
Page 31 Controller Options 2. Fully insert the Wireless LAN interface board. 3. Tighten the two screws to secure the interface board. • Check the Wireless LAN interface board is connected firmly to the interface board slot. • You may have to move the machine if the reception is not clear. •...
Page 32 2. Installation • The Network I/F (default: Ethernet) must be set for either Ethernet or wireless LAN. 3. Select "Interface Settings". 4. Press "Wireless LAN". Only the wireless LAN options show. 5. Communication Mode. Select either "802.11 Ad hoc" or "Infrastructure". 6.
Page 33: Ieee 1284 Interface Board
Controller Options SP Mode and UP Mode Settings for IEEE 802.11 a/g Wireless LAN The following SP commands and UP modes can be set for IEEE 802.11 a/g. SP No. Name Function 5840-006 Channel MAX Sets the maximum range of the channel settings for the country. Sets the minimum range of the channel settings allowed for the 5840-007 Channel MIN...
Page 34 2. Installation 1. Check the contents of the package. 2. Remove the two screws and remove the cover of the slot in which the 1284 interface board is installed. 3. Fully insert the IEEE 1284 interface board.
Page 35: Gigabit Ethernet
Controller Options 4. Tighten the two screws to secure the interface board. • Confirm that the IEEE 1284 interface board was correctly installed by printing the configuration page. If it is correctly installed, "Parallel Interface" will appear for "Device Connection" on the configuration page.
Page 36 2. Installation 2. Disconnect the cables from the Ethernet port and USB port of the printer, and cover each port with its protective cap. 3. Remove the two screws and remove the cover of the slot in which the Gigabit Ethernet board is installed.
Page 37: Memory Unit Type G 256Mb / I 512Mb (Only For M020)
Controller Options 5. Tighten the two screws to secure the Gigabit Ethernet board. • Check the Gigabit Ethernet board is connected firmly to the interface board slot. 6. Attach the ferrite core [3] to the LAN cable, and connect the LAN cable to the machine. 7.
Page 38 2. Installation 3. To install the recommended memory, align the notch of the memory module with the protruding part of the vacant slot, and then carefully insert the module at an angle. 4. Keeping the module at an angle, press it down until it clicks into place. 5.
Page 39: Hard Disk Drive Type 2670 (Only For M020)
Controller Options 6. Fasten the controller board to the printer with the two screws. • After finishing the installation, you can check the SDRAM module is properly installed: Print the configuration page from the [List/Test Print] menu. If it is installed properly, the memory capacity will appear under "Total Memory"...
Page 40 2. Installation 3. Place the controller board on a flat surface. The hard disk is installed in the slot shown in the illustration above. 4. Insert the protrusion on the front end of the hard disk board into the notch on the back panel of the controller board.
Page 41 Controller Options 6. Tighten the two screws by turning them clockwise with a coin, and then secure the hard disk board by tightening the third screw from the under side of the controller board. 7. Align the controller board with the top and bottom rails, and then push it carefully in, until it stops. 8.
Page 42: Check All Connections
2. Installation Check All Connections 1. Plug in the power cord. Then turn on the main switch. 2. Enter the printer user mode. Then print the configuration page. User Tools > Printer Settings > List Test Print > Config. Page All installed options are shown in the "System Reference"...
Page 43: Paper Feed Unit Tk1120 (M386)
Paper Feed Unit TK1120 (M386) Paper Feed Unit TK1120 (M386) Accessory Check Confirm that you have these accessories. Description Q'ty Installation instructions EMC sheet Fixation screws Installation Procedure • Unplug the main machine's power cord before starting the following procedure. The number of optional paper feed units that can be attached depends on the location where the machine is installed.
Page 44 2. Installation • [B]: Up to three paper feed units (M386 [D]) and one paper feed unit (M389 [E]) can be installed on the floor. • [C]: Attach the optional paper feed unit with casters (M389 [E]) to the bottom of the machine to install the machine directly on the floor.
Page 45: When Stacking Four Optional Paper Feed Units
Paper Feed Unit TK1120 (M386) 4. Set the machine [A] on the paper feed unit [B]. • Two people are required to lift the machine. • When installing a second paper feed unit, place it on the first paper feed unit before placing the printer onto the pair of paper feed units 5.
Page 46 2. Installation 1. Between top three optional units [A] 2. Between the unit with casters (forth optional) and the third optional unit [B] Fixing the units together 1. Pull out the paper trays of the paper feed units to be fixed.
Page 47 Paper Feed Unit TK1120 (M386) 2. Fix the paper feed unit at the rear side [A] with the two screws that come with the paper feed unit. • Never detach the stabilizers of the paper feed unit with casters (M389).
Page 48: Paper Feed Unit Tk1130 (M389)
2. Installation Paper Feed Unit TK1130 (M389) Accessory Check Confirm that you have these accessories. Description Q'ty Installation instructions EMC sheet Installation Procedure • Unplug the main machine's power cord before starting the following procedure. The number of optional paper feed units that can be attached depends on the location where the machine is installed.
Page 49 Paper Feed Unit TK1130 (M389) • [C]: Attach the optional paper feed unit with casters (M389 [E]) to the bottom of the machine to install the machine directly on the floor. 1. Remove all tape and cardboard from the optional paper feed unit [A]. 2.
Page 50: When Stacking Four Optional Paper Feed Units
2. Installation 4. Set the machine [A] on the paper feed unit [B]. • Two people are required to lift the machine. • When installing a second paper feed unit, place it on the first paper feed unit before placing the printer onto the pair of paper feed units 5.
Page 51 Paper Feed Unit TK1130 (M389) 1. Between top three optional units [A] 2. Between the unit with casters (forth optional) and third optional unit [B]. Fixing the units together 1. Pull out the paper trays of the paper feed units to be fixed.
Page 52 2. Installation 2. Fix the paper feed unit at the rear side [A] with the two screws that come with the paper feed unit. • Never detach the stabilizers of the paper feed unit with casters (M389).
Page 53: Preventive Maintenance
3. Preventive Maintenance Maintenance Tables User Maintenance The customer can replace all PM items with the Maintenance Kit. The user can maintain this machine. For more see "Printer Engine Service Mode". The operation panel shows “Replace Maintenance Kit” when the PM counter reaches 120 k. After the user replaces the fusing unit in the maintenance kit, the machine automatically resets the PM counter.
Page 54: Pm Parts Settings
3. Preventive Maintenance PM Parts Settings Before Removing the Old PM Parts 1. Enter the SP mode. 2. Output the SMC logging data with SP5-990-004. 3. Clear the PM counters with SP7-804. 4. Exit the SP mode. Item All Units 7-804-002 Fusing Unit 7-804-003...
Page 55: Replacement And Adjustment
4. Replacement and Adjustment General Precautions Precautions on Disassembly • Always turn off the main power switch and unplug the machine before attempting any of the procedures in this section. Use extreme caution when removing and replacing components. The cables in the machine are located very close to moving parts;...
Page 56: Releasing Plastic Latches
4. Replacement and Adjustment 2. Be careful not to scratch the transfer roller, as the surface is easily damaged. Fusing 1. After installing the fusing thermistor, make sure that it is in contact with the hot roller and that the roller can rotate freely.
Page 57 General Precautions 5. Make sure all wires are properly connected and routed. 6. Make sure wires are not jammed between parts of the machine.
Page 58: Covers
4. Replacement and Adjustment Covers Right Cover 1. Pull the standard tray [A] out. 2. Gently push the front cover release button [B], and open the front cover [C]. 3. Open the rear cover [D].
Page 59: Left Cover
Covers 4. Right cover [C] ( x 3 [A], hook [B] x 1) • To remove the right cover safely, release it from the power switch by pulling the cover forward and outward slightly, and then release it from the Inlet socket by pushing the cover backward slightly. Left Cover 1.
Page 60: Upper Cover
4. Replacement and Adjustment 3. Slide the control board unit [B] out (Knob screw [A] x 2). 4. Open the rear cover ( p.56). 5. Left cover [A] ( [B] x 4, hooks [C] x 2). Upper Cover 1. Right cover ( p.56) 2.
Page 61: Front Cover
Covers 4. 4 screws [A]. 5. Operation panel ( p.62) 6. Part [A] of upper cover. 7. Part [B] of upper cover (Hooks [C] x 2). Front Cover 1. Pull out the standard paper tray. 2. By-pass tray ( p.85) 3.
Page 62 4. Replacement and Adjustment 4. Right cover ( p.56) 5. Left cover ( p.57) 6. Close the front cover [B]. 7. Release the tension spring [A]. 8. Reopen the front cover [B].
Page 63: Rear Cover
Covers 9. Front cover [A] (Hooks x 2). • Remove the by-pass tray unit before removing the front cover. • Close the front cover before releasing the tension spring. Rear Cover 1. Open the rear cover.
Page 64: Operation Panel
4. Replacement and Adjustment 2. Rear cover [A](Hooks x 2). • To remove the rear cover easily, release the right hook by pushing the cover against the left side of mainframe lightly, and then pull out the right corner. Operation Panel 1.
Page 65 Covers 3. Operation panel [A] ( [B] x 1, hooks x 2).
Page 66: Laser Unit
4. Replacement and Adjustment Laser Unit • Turn off the main power switch and unplug the machine before attempting any of the procedures in this section. Laser beams can seriously damage your eyes. Caution Decal Locations Laser Unit • Turn off the main switch and unplug the machine before attempting any of the procedures in this section.
Page 67 Laser Unit 4. Grounding wire [A] and 2 connectors [B], [C] ( x 2, grounding screw x 1). 5. Laser unit [A] ( x 4). • Never touch the surface of the mirror with bare hands. When reinstalling the laser unit.
Page 68: Polygon Mirror Motor
4. Replacement and Adjustment • Use the scanner positioning pins (P/N: A0069104) to reinstall the unit. • Set the positioning pins as shown above. Then secure the laser unit. Polygon Mirror Motor • Turn off the main switch and unplug the machine before attempting any of the procedures in this section.
Page 69: Laser Synchronization Detector
Laser Unit 3. Polygon mirror cover [A] (Grounding screw x 1, x 1, x 2, tape x 1) • Keep the tape [B] above. The tape is necessary when reassembling the laser unit. 4. Polygon mirror motor [A] ( x 4, x 1) Laser Synchronization Detector 1.
Page 70 4. Replacement and Adjustment 2. Laser synchronization detector [A] ( x 1)
Page 71: Transfer Roller
Transfer Roller Transfer Roller 1. Open the front cover. 2. Remove the AIO unit. 3. Remove the transfer roller [A] as shown above. • Do not touch the transfer roller surface. • Set the transfer roller with its green end (indicated by the arrow in the upper-right photo) on the right side.
Page 72: Fusing
4. Replacement and Adjustment Fusing Fusing Unit • Before handling the fusing unit, make sure that the unit is cool enough. The fusing unit can be very hot. 1. Open the rear cover [A]. 2. Release the lock levers [B]. 3.
Page 73: Fusing Lamp
Fusing 2. Fusing left cover [A] ( x 1) 3. Fusing right cover [B] ( x 1) 4. Separate the fusing unit [A] into the hot roller section [B] and the pressure roller section [C] ( Fusing Lamp 1. Fusing unit ( p.70) 2.
Page 74: Hot Roller
4. Replacement and Adjustment 3. Lamp left stay [A] ( x 1) 4. Remove the screw [B] on the left terminal of the fusing unit. 5. Lamp right stay [C] ( x 1) 6. Remove the screw [D] on the right terminal of the fusing unit. 7.
Page 75: Fusing Thermistor
Fusing 3. Hot roller gear [A] ( x 1) 4. Hot roller left stay [B] ( x 1) 5. Hot roller right stay [C] ( x 1) 6. Remove the c-ring [D]. 7. Hot roller [A] (bearing x 2, insulator x 2) •...
Page 76: Thermostats
4. Replacement and Adjustment 2. Fusing drawer connector [A] ( x 1) 3. Fusing thermistor [B] ( x 1, x 1) Thermostats 1. Hot roller ( p.72) 2. Thermostats [A] ( x 2) • Do not reuse thermostats that are already opened. Safety is not guaranteed if you do this. Pressure Roller 1.
Page 77: Fusing Cleaning Roller
Fusing 2. Fusing entrance guide [A] ( x 3) 3. Pressure roller [A] (bearing x 2) Fusing Cleaning Roller 1. Pressure roller section ( p.70) 2. Pressure roller ( p.74)
Page 78 4. Replacement and Adjustment 3. Fusing cleaning roller [A]...
Page 79: Paper Feed
Paper Feed Paper Feed Paper Feed Roller 1. Pull out the paper tray before removing the paper feed roller. 2. Press the paper feed roller [A] to the left side and remove it. Friction Pad 1. Remove the paper tray from the machine before removing the friction pad. 2.
Page 80 4. Replacement and Adjustment When reinstalling the friction pad follow this order: 1. Place the spring [A]. 2. Gently push the friction pad [A] down into the slot while bending the Mylar sheet [B] slightly outward.
Page 81: Paper End Sensor
Paper Feed • A: No Good -- The friction pad catches the Mylar sheet. • B: Good -- Mylar sheet located at outside of the friction pad. • To prevent the friction pad from catching on the Mylar sheet, place the friction pad while bending the Mylar sheet slightly outward.
Page 82 4. Replacement and Adjustment 6. Lay down the machine face up. 7. Feeler cover [A] ( x 1). • Confirm that all paper trays are detached from the machine before lying it down. • Take care when handling this machine because of its weight. (Approximately 23 kg/51 lb) 8.
Page 83: Remaining Paper Sensors 1 And 2
Paper Feed 9. Paper end sensor [A] (Hooks x 3, x 1) . Remaining Paper Sensors 1 and 2 1. All optional paper tray units 2. Pull the standard paper tray out. 3. AIO unit. 4. Fusing unit ( p.70) 5.
Page 84 4. Replacement and Adjustment 6. Lay down the machine face up. 7. Feeler cover [A] ( x 1). • Confirm that all paper trays are detached from the machine before lying it down. • Take care when handling this machine because of its weight. (Approximately 23 kg/51 lb) 8.
Page 85: Registration Sensor
Paper Feed 9. Remaining paper sensor 1 [A] and remaining paper sensor 2 [B] (Hooks x 3 (For each sensor), x 1 (For each sensor)). Registration Sensor 1. Open the Front cover. 2. AIO unit. 3. Sensor cover [A] (Hooks x 4).
Page 86 4. Replacement and Adjustment 4. Registration sensor [A] ( x 1).
Page 87: By-Pass Tray
By-pass Tray By-pass Tray By-pass Tray unit 1. Pull the standard paper tray out. 2. Open the by-pass tray. 3. Bend two hooks [A] inward slightly and release them. 4. Pull the by-pass tray [A] obliquely down and remove it. By-pass Feed Roller 1.
Page 88 4. Replacement and Adjustment 2. Right cover ( p.56) 3. Front cover ( p.59) 4. Remove the AIO unit. 5. Engine board with bracket ( p.103) 6. Paper guide [A] ( x 2). 7. Actuator [A]. 8. By-pass feed clutch ( p.116)
Page 89: By-Pass Friction Pad
By-pass Tray 9. By-pass feed roller [A] ( [B] x 2, bushing x 2 [C]). • Before attaching the paper guide, confirm that the actuator and the by-pass feed roller are installed securely and that they move smoothly. By-pass Friction Pad 1.
Page 90: By-Pass Paper Sensor
4. Replacement and Adjustment By-pass Paper Sensor 1. Left cover ( p.57) 2. Engine board with bracket ( p.103) 3. By-pass feed clutch ( p.116) 4. By-pass paper sensor [A] (Hooks x 3, x 1).
Page 91: Duplex
Duplex Duplex Duplex Unit 1. Open the rear cover. 2. Duplex unit [A] (Rear cover) (Hooks x 2). • To remove the rear cover easily, release the right hook while pushing the cover against the left side of mainframe lightly, and then pull the right corner out. Then, remove the whole rear cover. Duplex Entrance Sensor 1.
Page 92: Duplex Relay Sensor
4. Replacement and Adjustment 5. Duplex entrance sensor [A] ( x 1, hook x 1). Duplex Relay Sensor 1. Left cover ( p.57) 2. Engine board with bracket ( p.103) 3. Controller box ( p.97) 4. Rear cover ( p.61) 5.
Page 93 Duplex 6. Remove 2 screws and release 2 hooks.
Page 94 4. Replacement and Adjustment 7. Lift up the stopper on the gear (the direction indicated by the blue arrows) with a small screwdriver, and then remove the gear [B]. 8. Duplex motor gear assembly [A] 9. Disconnect the connector [C]. 10.
Page 95: Paper Exit
Paper Exit Paper Exit Paper Overflow Sensor 1. Right cover ( p.56) 2. Left cover ( p.57) 3. Upper cover ( p.58) 4. Engine board with bracket ( p.103) 5. Controller box ( p.97) 6. Paper overflow sensor [A] ( x 1, hooks x 3).
Page 96 4. Replacement and Adjustment 4. 2 connectors [A], [B] and the spring [C]. 5. Duplex junction solenoid [A] ( x 2).
Page 97 Paper Exit 6. Paper exit sensor [A] ( x 1, hooks x 3).
Page 98: Electrical Components
4. Replacement and Adjustment Electrical Components Controller Board 1. Remove the controller board [B] (Knob screw x 2 [A]). 2. Remove the 2 NVRAMs [A] if replacing the controller board.
Page 99: Controller Box
Electrical Components • Remove NVRAMs from the old controller board and insert them on the new board. NVRAMs have an inserting direction. Orient the notches on the NVRAMs as shown by the arrows. • Reinsert NVRAMs into the original position. Location [A] is for an NVRAM labeled “512-2” and location [B] is for an NVRAM labeled “512-1”.
Page 100: Psu And Psu Cover
4. Replacement and Adjustment 3. Controller box [A] ( x 9). • Screws [B] are different from other seven screws. PSU and PSU cover 1. Right cover ( p.56) 2. Fusing unit ( p.70) 3. Control Board unit ( p.57) 4.
Page 101 Electrical Components 5. PSU cover [A] ( x 2 [B]). 6. 6 screws [C], [D], [E]. • One screw [E] is different from the other five screws. 7. PSU assembly [G] (All connectors [A], [B], [D], [E], [F], x 2 [C]).
Page 102: Engine Board
4. Replacement and Adjustment 8. PSU [C] ( x 6) 9. PSU protection cover [D] ( x 2). • Two screws [A], [B] are different from the other four screws. Engine Board 1. Left cover ( p.57)
Page 103 Electrical Components 2. Control unit connector cover [A] ( x 2). 3. Disconnect all connectors on the Engine board. 4. Open the front cover if closed. • When replacing the engine board, remove the EEPROM [A] from the old engine board and install it on the new board.
Page 104: Engine Board Bracket
4. Replacement and Adjustment 5. Slide the engine board [A] in the direction indicated by the arrow and remove it ( x 6). When installing a new engine board 1. Remove the EEPROM from the old engine board. 2. Install the EEPROM on the new engine board. 3.
Page 105: Engine Board With Bracket
Electrical Components 2. Engine board bracket [A] ( x 4). • One screw [B] is different from the other three screws. Engine Board with Bracket 1. Left cover ( p.57) 2. Control unit connector cover [A] ( x 2)
Page 106 4. Replacement and Adjustment 3. Disconnect all connectors on the engine board. • When replacing the engine board, remove the EEPROM [A] from the old engine board and install it on the new board. 4. Engine board with bracket [B] ( x 4).
Page 107: Rfid (Radio Frequency Id)
Electrical Components RFID (Radio Frequency ID) 1. Right cover ( p.56) 2. RFID [A] ( x 1, x 1, hook x 1). HVPS (High Voltage Power Supply) 1. Right cover ( p.56) 2. Remove the HVPS unit [A] ( x 2, x 4, hook x 1).
Page 108 4. Replacement and Adjustment 2. Keyboard unit [A] ( x 1, x 6, hooks x 2). • Lift up the black tab on the connector to release the cable. • The flat cable connector is very small and fragile. Take extra care when releasing it.
Page 109 Electrical Components 3. Keys [A] and the insulation sheet [B] are now accessible. • When reinstall the Keyboard unit: • The insulation sheet [A] must be located between the flat cable and the keyboard unit. Operation panel controller and LCD unit 1.
Page 110 4. Replacement and Adjustment 2. LCD assy [A] ( x 1, x 3, hooks x 2). 3. Remove the operation panel controller [B] from LCD unit [A] ( x 2, x 4).
Page 111: Nvram And Eeprom
Electrical Components • To release the left side flat cable, pull out the black tab [C] of the connector half way. • Do not touch the LCD unit surface [D]. NVRAM and EEPROM NVRAMs 1. Print the SMC data (”ALL”) using SP5-990-001 ( p.138).
Page 112 4. Replacement and Adjustment 13. Insert the VM card into Slot 2 (Lower). 14. Turn on the main power switch. 15. Print the SMC data (”ALL”) using SP5-990-001 ( p.138, and make sure that it matches the SMC data you printed out in Step 1 above (except for the value of the total counter). •...
Page 113 Electrical Components 15. Specify the SP and UP mode settings. • If SP5-824-001 (EEPROM Data Upload) and SP5-825-001 (EEPROM Data Download) cannot be performed for some reason, manually enter all data on the SMC report (factory settings).
Page 114: Switches
4. Replacement and Adjustment Switches Tray Set Switch and Paper Size detection Sensor Board 1. Pull out the standard paper tray unit. 2. Left cover ( p.57) 3. Release hooks and pull the tray set switch [A] out as indicated by the arrows ( [B] x 1, hooks x 4.
Page 115: Rear-Right Interlock Switch
Switches 3. Upper cover ( p.58) 4. Upper cover part ( p.58) 5. Rear-left interlock switch [A] ( x 1, x 2). Rear-right Interlock Switch 1. Right cover ( p.56) 2. Left cover ( p.57) 3. Upper cover ( p.58) 4.
Page 116: Front Interlock Switch
4. Replacement and Adjustment Front Interlock Switch 1. Left cover ( p.57) 2. Engine board with bracket ( p.103) 3. AIO fan ( p.118) 4. Duct [A] of the AIO fan (blower) ( x 1). 5. Front interlock switch [A] ( x 2).
Page 117: Clutches
Clutches Clutches Overview There are 4 clutches on the machine as shown in the following photograph. [A]: Registration clutch [B]: Relay clutch [C]: By-pass feed clutch [D]: Paper Feed clutch Registration Clutch 1. Left cover ( p.57) 2. Engine board with bracket ( p.103)
Page 118: Relay Clutch
4. Replacement and Adjustment 3. Registration clutch [A] ( x 1). Relay Clutch 1. Left cover ( p.57) 2. Engine board with bracket ( p.103) 3. Relay clutch [A] ( x 1). By-pass Feed Clutch 1. Left cover ( p.57)
Page 119: Paper Feed Clutch
Clutches 2. Engine board with bracket ( p.103) 3. By-pass feed clutch [C] ( x 1, x 1). • The by-pass feed clutch can rotate only one revolution. A forced rotation over one revolution may cause trouble. Paper Feed Clutch 1.
Page 120: Fans
4. Replacement and Adjustment Fans Overview 1. Exhaust fan 2. Transfer thermistor (temperature sensor) 3. AIO fan (Blower) 4. PSU fan AIO Fan 1. Left cover ( p.57) 2. Engine board ( p.100)
Page 121: Exhaust Fan
Fans 3. AIO fan [A] ( x 1, x 2). • Make sure to mount the AIO fan properly. Otherwise, air will blow the wrong way. Exhaust Fan 1. Right cover ( p.56) 2. Exhaust fan [A] ( x 2, x 1, x 2).
Page 122: Transfer Thermistor
4. Replacement and Adjustment 3. Controller box ( p.97) 4. PSU fan [A] ( x 2, x 1, x 2). Transfer Thermistor 1. Pull the standard paper tray out. 2. Left cover ( p.57) 3. Transfer thermistor [A] ( x 2, x 1).
Page 123: Other Electrical Components
Other Electrical Components Other Electrical Components HDD (option for M020) 1. Controller board ( p.96) 2. HDD [A] ( x 3, x 1). DIMM (option for M020) 1. Controller board ( p.96).
Page 124: Duplex Junction Solenoid
4. Replacement and Adjustment 2. Release 2 snaps and lift the DIMM [A] up, and then remove the DIMM [A]. • Do not touch the contacts of DIMM. That could cause a bad contact. Duplex Junction Solenoid 1. Left cover ( p.57) 2.
Page 125: Toner End Sensor
Other Electrical Components 4. 2 connectors [A], [B] and the spring [C]. 5. Duplex junction solenoid [A] ( x 2). Toner End Sensor 1. AIO unit. 2. Left cover ( p.57) 3. Engine board with bracket ( p.103)
Page 126 4. Replacement and Adjustment 4. Plate spring [A] ( x 1). 5. Toner end sensor [B] ( x 1).
Page 127: Drive Section
Drive Section Drive Section Overview 1. Duplex junction solenoid 2. Feed exit motor 3. Duplex motor 4. Main motor 5. Registration clutch 6. Relay clutch 7. Paper clutch 8. By-pass feed clutch Main Motor Gear Assy 1. Left cover ( p.57)
Page 128: Main Motor
4. Replacement and Adjustment 2. Engine board with bracket ( p.103) 3. Controller box ( p.97) 4. All clutches ( p.115) 5. AIO fan and AIO fan duct ( p.118, p.114) 6. Central gear assembly [A] ( x 3). • Remove the central gear assembly gently to avoid popping the spring. 7.
Page 129 Drive Section 2. 2 gears ( x 2). 3. Main motor assembly [A] ( x 5). • One screw [B] is different from the others. • All connectors have already been disconnected when the engine board had been removed. 4. Main motor [A] ( x 4).
Page 130: Paper Exit Motor
4. Replacement and Adjustment Paper Exit Motor 1. Left cover ( p.57) 2. Upper cover ( p.58) 3. Engine board with bracket ( p.103) 4. Controller box ( p.97) 5. Move the exit motor [A] frontward slightly and remove it ( x 2).
Page 131: Duplex Motor
Drive Section 7. Remove the paper exit motor [A]. Duplex motor 1. Left cover ( p.57) 2. Engine board with bracket ( p.103) 3. Controller box ( p.97) 4. PSU fan ( p.119) 5. Duplex motor [A] ( x 1, x 2).
Page 132 4. Replacement and Adjustment...
Page 133: System Maintenance Reference
5. System Maintenance Reference Printer Service Mode SP1-XXX (Service Mode) DFU: Denotes "Design or Factory Use". Do not change this value. 1001 Bit Switch 001 Bit Switch 1 bit 0 bit 1 bit 2 bit 3 No I/O Timeout 0: Disable 1: Enable Enable: The MFP I/O Timeout setting will have no effect.
Page 134 5. System Maintenance Reference 002 Bit Switch 2 bit 0 bit 1 bit 2 bit 3 [PCL5e/c,PS]: PDL Auto Switching 0: Enable 1: Disable Disable: Disables the ability to change the PDL processor mid-job. Some host systems submit jobs that contain both PS and PCL5e/c. If Auto PDL switching is disabled, these jobs will not be printed properly.
Page 135 Printer Service Mode 004 Bit Switch 4 bit 0 bit 1 bit 2 IPDS print-side reversal Disabled Enabled If this bit switch is enabled, the simplex pages of IPDS jobs will be printed on the front bit 3 side because of printing on the back side of the page. This might reduce printing speed.
Page 136 5. System Maintenance Reference bit 3 [PS] PS Criteria Pattern3 Pattern1 Change the number of PS criterion used by the PS interpreter to determine whether a job is PS data or not. Pattern3: includes most PS commands. Pattern1: A small number of PS tags and headers bit 4 Increase max number of the stored jobs to 1000 Disable...
Page 137 Printer Service Mode bit 1 bit 2 bit 3 bit 4 bit 5 bit 7 1001 Bit Switch 008 Bit Switch 8 bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1001 Bit Switch 009 Bit Switch 9 "Disabled "Enabled...
Page 138 5. System Maintenance Reference bit 2 Job Cancel Disabled Enabled (Not (Cancelled) cancelled) If this bit switch is enabled, all jobs will be cancelled after a jam occurs. Note: If this bitsw is enabled, printing under the following conditions might result in problems: - Job submission via USB or Parallel Port - Spool printing (WIM >Configuration >...
Page 139 Printer Service Mode 1005 [Display Version] Printer Version 1005 001 Displays the version of the controller firmware. [Supply Display] 1007 Enables or disables the display for information on each supply. [0 or 1 / 0 / - ] 1007 006 Fuser *CTL 0: OFF...
Page 140 5. System Maintenance Reference Engine Service Mode Engine Mode Table Notation What it means Example: [-9 to +9 / +3.0 / 0.1 mm step]. The setting can be adjusted in the range ±9, value reset to +3.0 after an NVRAM reset, [range/default/step] and the value can be changed in 0.1 mm steps with each key press.
Page 141 Engine Service Mode 1001 001 By-pass: Plain 1001 002 By-pass: Thick1 1001 003 By-pass: Thick2 1001 004 By-pass: Thick3 1001 005 By-pass: Thin 1001 006 Tray1: Plain 1001 007 Tray1: Thick1 1001 008 Tray1: Thick2 [-5.0 to +5.0 / 0.0 / 0.1] 1001 009 Tray1: Thick3 1001 010...
Page 142 5. System Maintenance Reference 1001 017 Tray3: Thick1 1001 018 Tray3: Thick2 1001 019 Tray3: Thick3 1001 020 Tray3: Thin 1001 021 Tray4: Plain 1001 022 Tray4: Thick1 1001 023 Tray4: Thick2 1001 024 Tray4: Thick3 1001 025 Tray4: Thin [-5.0 to +5.0 / 0.0 / 0.1] 1001 026 Duplex: Plain...
Page 143 Engine Service Mode 1002 001 By-pass 1002 002 Tray1 1002 003 Tray2 1002 004 Tray3 [-5.0 to +5.0 / 0.0 / 0.1 mm] 1002 005 Tray4 1002 006 Duplex 1002 007 Tray5 Regist Buckle Registration Buckle Adjustment 1003 Adjusts the relay clutch timing at registration. Relay clutch timing determines the amount of paper buckle at registration.
Page 144 5. System Maintenance Reference 1003 001 By-pass: Plain 1003 002 By-pass: Thick1 1003 003 By-pass: Thick2 1003 004 By-pass: Thick3 1003 005 By-pass: Thin 1003 006 Tray1: Plain 1003 007 Tray1: Thick1 1003 008 Tray1: Thick2 [–7.0 to +7.0 / 0.0 / 0.1 mm] 1003 009 Tray1: Thick3 1003 010...
Page 145 Engine Service Mode 1003 017 Tray3: Thick1 1003 018 Tray3: Thick2 1003 019 Tray3: Thick3 1003 020 Tray3: Thin 1003 021 Tray4: Plain 1003 022 Tray4: Thick1 1003 023 Tray4: Thick2 1003 024 Tray4: Thick3 1003 025 Tray4: Thin [–7.0 to +7.0 / 0.0 / 0.1 mm] 1003 026 Duplex: Plain 1003 027...
Page 146 5. System Maintenance Reference Adjusts the fusing temperature for standby mode. 1105 002 Stand-by Temp [140 to 205 / 175 / 1 deg.] Adjusts the fusing temperature for printing Plain paper. 1105 010 Print: Plain [150 to 215 / 200 / 5 deg.] Adjusts the fusing temperature for printing Thin paper.
Page 147 Engine Service Mode Disables or enables the consecutive jam error for the fusing unit. 1159 001 SC Detection [0 to 1 / 0 / 1] When set to "1" (on), this SC code is issued after the 3rd consecutive jam in the fusing unit. 1902 OHP Clutch Rotate OHP Clutch Rotations...
Page 148 5. System Maintenance Reference Adjusts the main scan magnification. 2112 001 Main-scan Mag. [-0.5 to 0.5 / 0.0 / 0.1 %] 2113 Sub-scan Mag. Sub Scan Magnification Adjusts the sub scan magnification. 2113 001 Sub-scan Mag. [-0.5 to 0.5 / 0.0 / 0.1 %] 2201 DV Roller Bias DFU Development roller bias adjustment...
Page 149 Engine Service Mode Prints the test patterns. Select the number of the test pattern that you want to print. When adjusting the printing registration, select no.14 (Trimming Area Test Pattern Pattern) [0 to 30 / 0 / 1] None Hound's Tooth Check (Horizontal) Vertical Line (1 dot) Band (Horizontal) Vertical Line (2 dot)
Page 150 5. System Maintenance Reference [0 to 1 / 0 / 1] 0: No 1: Yes If set to "Yes": This is done every 50 prints, for 0.2 s, to lubricate the cleaning blade. The charge roller voltage is cut, and toner is transferred to the cleaning blade. If the 50-print interval is reached during a job, printing 3926 001 Filming Prevent...
Page 151 Engine Service Mode 5055 DisplayIPaddress Display IP Address Switches the banner display of the IP address off and [0 to 1 / 0 / 1] 0: No 1: Yes 5055 001 DisplayIPaddress For example, if this SP is switched on, the IP address will be displayed below "Ready"...
Page 152 5. System Maintenance Reference Sets the time clock for the local time. This setting is done at the factory before delivery. The setting is GMT expressed in minutes. [–1440 to 1440 / -300 / 1 min. step] Japan: +540 (Tokyo) NA: -300 (NY) 5302 002 Time Difference...
Page 153 Engine Service Mode Summer Time Summer time start/end Setting Lets you set the machine to adjust its date and time automatically with the change to Daylight Savings time in the spring and back to normal time in the fall. This SP lets you set these items: •...
Page 154 5. System Maintenance Reference Access Control New user codes addition setting 5401 Determines whether the machine adds new user codes in the User Management Tool in Smart Net Monitor. Specifies the time for the authentication timeout. 0: 60 seconds 5401 104 Authentication Time 1 to 255: displayed time (seconds) [0 to 255 / 0 / 1 second]...
Page 155 Engine Service Mode Clears the counts for the user codes assigned by the 5404 001 User Code Clear key operator to restrict the use of the machine. Press [OK] to clear. 5411 LDAP-Certification Loading application certification setting Determines whether easy LDAP certification is done. [0 to 1 / 1 / 1] 5411 004 Easy Certification...
Page 156 5. System Maintenance Reference Determines the length of time that the system waits for correct input of the user ID and password after a lockout has occurred. This setting is used only if 5413 004 Cancellation Time SP5413-3 is set to "1" (on). [1 to 9999 / 60 / 1 min.] 5414 Access Mitigation...
Page 157 Engine Service Mode Sets the interval of watching out for user information and passwords. 5416 003 Monitor interval [1 to 10 / 3 / 1 second] 5417 Access Attack Access limitation setting Sets a limit on access attempts to prevent password cracking.
Page 158 5. System Maintenance Reference 5420 051 SDK1 Determines whether certification is required before a user can use the SDK application. 5420 061 SDK2 [0 or 1/ 0 / 1] 0: ON 5420 071 SDK3 1: OFF Auth. Error Code Authentication failure code setting 5481 This SP code determines how the authentication failures are displayed.
Page 159 Engine Service Mode 5507 Supply Alarm Paper supply control call setting Switches the control call on/off for the paper supply. [0 to 1 / 0 / 1] 5507 001 Paper Size 0: No alarm. 1: Sets the alarm to sound for the specified number transfer sheets for each paper size.
Page 160 5515 011 Call 5515 012 Jam/Door Open Call 5733 MICR Setting Switches the MICR model 0: RICOH Standard Model 5733 001 Model Switching 1: Secure PCL MICR Model 2: IPDS MICR Selects Not printing or printing with the MICR toner...
Page 161 Engine Service Mode Memory Clear Memory Clearance Resets NVRAM data to the default settings. Before executing any of these SP codes, 5801 print an SMC Report. Press [EXECUTE] to execute the memory clearance. 5801 001 All Clear Initializes items 2 to 15 below. Initializes all registration settings for the engine and 5801 002 Plotter Engine...
Page 162 5. System Maintenance Reference Initializes the CCS (Certification and Charge-control 5801 017 Service) settings. 5801 018 SRM Memory Clr Initializes information in non-volatile RAM. 5801 019 Initializes information in non-volatile RAM. 5801 021 Initializes the ECS settings. 5802 Free Run Execution of a Free Run The machine performs a free run.
Page 163 Engine Service Mode 5803 008 SCB: SET [0x00 to 0x01 / 0x00 / 0x01] Fusing Temperature error, Overheat 5803 009 Fusing Temp: Error [0x00 to 0x01 / 0x00 / 0x01] Toner end sensor 5803 010 Toner End Sensor [0x00 to 0x01 / 0x00 / 0x01] Paper Overflow sensor 5803 011 Paper Overflow SN...
Page 164 5. System Maintenance Reference Fusing Thermistor 5803 024 Fusing Thermistor [0 to 260 / 0 / 1 / deg] Fusing Unit set 5803 025 Fusing Unit Set [0x0000 to 0xFFC0 / 0x0000 / 0x0001] HVPS unit Transfer current feedback 5803 026 HVPS: Transfer: IFB [-10 to 48 / 0 / 1 / uA] HVPS Charging Voltage feedback...
Page 165 Engine Service Mode Paper Size switch, 1st Opt. Paper Tray 5803 049 PFU2: PaperSize SN [0 to 1 / 0 / 1] Paper Rest sensor, 1st Opt. Paper Tray 5803 050 PFU2: T3 Rest SN [0 to 1 / 0 / 1] Tray Set sensor, 2nd Opt.
Page 166 5. System Maintenance Reference All Off 5804 001 All OFF [0 to 1 / 0 / 1] Main Motor High speed 5804 002 Main Motor: H [0 to 1 / 0 / 1] Main Motor Low speed 5804 003 Main Motor: L [0 to 1 / 0 / 1] Duplex Motor High speed 5804 004...
Page 167 Engine Service Mode Paper Feed Clutch 5804 015 Paper Feed CL [0 to 1 / 0 / 1] Bypass Feed Clutch 5804 016 Bypass Feed CL [0 to 1 / 0 / 1] Registration Clutch 5804 017 Regist CL [0 to 1 / 0 / 1] Duplex Junction Solenoid 5804 018 Duplex Junc SOL...
Page 168 5. System Maintenance Reference Exhaust fan Low speed 5804 031 Main FAN: L [0 to 1 / 0 / 1] AIO fan High speed 5804 032 AIO FAN: H [0 to 1 / 0 / 1] AIO fan Low speed 5804 033 AIO FAN: L [0 to 1 / 0 / 1]...
Page 169 Engine Service Mode Paper Feed Clutch-2nd Opt. Paper Tray 5804 050 PFU3: PaperFeed CL [0 to 1 / 0 / 1] Paper Tray Motor-3rd Opt. Paper Tray High Speed 5804 051 PFU4: Motor: H [0 to 1 / 0 / 1] Paper Tray Motor-3rd Opt.
Page 170 5. System Maintenance Reference Resets an SC code for a fusing unit error. After using this SP mode, turn the main switch off and 5810 001 Fusing SC Clear [0 to 1 / 0 / 1] 5811 Machine Serial Displays a machine serial. 5811 002 Display [0 to 255 / 11 / 1]...
Page 171 Engine Service Mode Performs the CE Call at the start or end of the service. [0 or 1 / 0 / 1 /step] 0: Start of the service 5816 002 CE Call 1: End of the service • This SP is activated only when SP 5816-001 is set to "2".
Page 172 5. System Maintenance Reference Selects the RFU (Remote Frimware Update) timing. [0 or 1 / 1 / – ] 0: RFU is executed whenever update request is 5816 013 RFU Timing received. 1: RFU is executed only when the machine is in the sleep mode.
Page 173 Engine Service Mode This SP sets the address of the proxy server used for communication between embedded RCG-N and the gateway. Use this SP to set up or display the customer's proxy server address. The address is necessary to set up embedded RCG-N. 5816 063 HTTP Proxy Host •...
Page 174 5. System Maintenance Reference Cer Updt Cond Displays the status of the certification update. The certification used by embedded RCG is set correctly. The certification request (setAuthKey) for update has been received from the GW URL and certification is presently being updated. The certification update is completed and the GW URL is being notified of the successful update.
Page 175 Engine Service Mode Displays a number code that describes the reason for Cer Abnml Cause the request for update of the certification. Normal. There is no request for certification update in progress. Request for certification update in progress. The current certification has expired.
Page 176 5. System Maintenance Reference Displays serial number for the @Remote certification. 5816 091 CERT: SeriNum Asterisks (***) indicate that no DESS exists. Displays the common name of the issuer of the 5816 092 CERT: Issuer @Remote certification. CN = the following 30 bytes. Asteriskes (***) indicate that no DESS exists.
Page 177 Engine Service Mode Displays a number that indicates the result of the inquiry executed with SP5816 203. 0: Succeeded 1: Inquiry number error 2: Registration in progress 3: Proxy error (proxy enabled) 5816 204 Instl: Ref Rslt 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error 7: Certification update error...
Page 178 5. System Maintenance Reference -11001 Chat parameter error Illegal Modem Parameter -11002 Chat execution error -11003 Unexpected error Inquiry, registration attempted without -12002 acquiring device status. Attempted registration without execution Operation Error, Incorrect -12003 of an inquiry and no previous Setting registration.
Page 179 Engine Service Mode Attempted dial up overseas without the -2385 correct international prefix for the telephone number. -2387 Not supported at the Service Center -2389 Database out of service -2390 Program out of service -2391 Two registrations for same device Error Caused by Response -2392 Parameter error...
Page 180 5. System Maintenance Reference 5825 NVRAM Download Downloads the content of a flash memory card to the 5825 001 NVRAM Download NVRAM on the control board. Network Setting This machine supports both Internet Protocols IPv4 and IPv6. IPv6 is the next generation 5828 protocol designed by the IETF to replace IPV4.
Page 181 Engine Service Mode This SP determines whether job spooling is enabled or disabled for each protocol. This is an 8-bit setting. Bit 0: LPR Bit 1: FTP (Not Used) Bit 2: IPP Bit 3: SMB 5828 069 JobSpooling(Protocl) Bit 4: BMLinks (Japan Only) Bit 5: DIPRINT Bit 6: Reserved (Not Used) Bit 7: Reserved (Not Used)
Page 182 5. System Maintenance Reference This SP is the IPv6 manually set address referenced on the Ethernet or wireless LAN (802.11) in the format: "Manual Set Address" + "Prefix Length" 5828 156 IPv6 Manual Address The IPv6 address consists of a total 128 bits configured in 8 blocks of 16 bits each.
Page 183 1: Displayed bit0: Net RICOH bit1: Consumable Supplier bit2-15: Reserved (all) Displays or does not display the link to Net RICOH on the top page and link page of the web system. [0 to 1 / 1 / 1] 5828 237...
Page 184 5. System Maintenance Reference Displays or does not display the link to URL1 on the top page of the web system. [0 to 1 / 1 / 1] 5828 241 Web Link1 visible 0: Not display 1: Display 5828 242 Web Link2 Name Same as "-239"...
Page 185 Engine Service Mode [0x00 to 0xFF / 0xFF to Auto / -] 0x11 - 55M Fix 0x10 - 48M Fix 0x0F - 36M Fix 0x0E - 18M Fix 0x0D - 12M Fix 0x0B - 9M Fix 5840 008 Transmission Speed 0x0A - 6M Fix 0x07 - 11M Fix 0x05 - 5.5M Fix...
Page 186 5. System Maintenance Reference Determines whether the CTS self function is turned on or off. [0 to 1 / 1 / 1] 5840 043 11g CTS to Self 0: Off 1: On This SP is displayed only when the IEEE802.11 card is installed.
Page 187 Engine Service Mode GWWS Analysis (DFU) This is a debugging tool. It sets the debugging output mode of each Net File process. Bit SW 0011 1111 Groups System & other groups (LSB) Capture related 5842 Certification related Address book related Machine management related Output related (printing, delivery) Repository related...
Page 188 5. System Maintenance Reference Fixes a PnP name of USB [0 to 2 / 0 / 1] 5844 005 Fixed USB Port 0:OFF 1:Levl1 2:Level2 Sets the PnP name when Sp5844-005 is set to On (1 5844 006 PnP Model Name or 2).
Page 189 Engine Service Mode Sets the length of the time-out for the search of the LDAP server. 5846 010 LDAP Search TOut [1 to 255 / 60 /1] This SP must be executed immediately after installation of an HDD unit in a basic machine that previously had no HDD.
Page 190 5. System Maintenance Reference Press [EXECUTE] to delete all items (this does not 5846 049 Ini LDAP AddrB include user codes) in the LDAP address book that is controlled by UCS. Clears everything (including users codes) in the directory information managed by UCS. However, the 5846 050 Ini All AddrB accounts and passwords of the system administrators...
Page 191 Engine Service Mode This SP uses bit switches to set up the fuzzy search options for the UCS local address book. Meaning Checks both upper/lower case characters Japan Only 5846 060 Search option --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Use this SP to set the conditions for password entry to...
Page 192 5. System Maintenance Reference Use this SP to set the conditions for password entry to access the local address book. Specifically, this SP limits the password entry to numbers and defines the length of the password. [0 to 32 / 0 / 1step] 5846 064 Compl Opt 3 •...
Page 193 Engine Service Mode 5848 210 LogType:Job1 DFU 5848 211 LogType:Job2 DFU 5848 212 LogType:Access DFU 5848 213 PrimarySrv DFU • These SP codes are for display only; they cannot be changed. 5848 214 Secondary Srv DFU 5848 215 StartTime DFU 5848 216 IntervalTime DFU •...
Page 194 5. System Maintenance Reference 5856 Remote ROM Update When set to "enable" allows reception of firmware data via the local port (IEEE 1284) during a remote ROM update. 0: Disallow 5856 002 Local Port 1: Allow This setting is reset to "disable" after the machine is cycled off and on.
Page 195 Engine Service Mode Takes the log of the specified key from the log on the hard disk and copies it to the SD Card. A unique file name is generated to avoid overwriting existing file names on the SD Card. Up to 4 MB can 5857 010 HDD to SD Any be copied to an SD Card.
Page 196 5. System Maintenance Reference 5858 003 Any SC [0 to 65535 / 0 / 1] Stores jam errors. 5858 004 (0: OFF 1: ON) 5859 Debug Log SaveKey 5859 001 Key 1 5859 002 Key 2 5859 003 Key 3 5859 004 Key 4 These SPs allow you to set up to 10 keys for log files for functions that...
Page 197 Engine Service Mode Enable/disable POP before SMTP. If the SMTP server does not have authentication, you can enable POP before SMTP, them POP authentication is available (SP 5860 013) 5860 007 POP before SMTP [0 to 1 / 0 / 1] 0: Disable 1: Enable When using POP before SMTP, this SP mode...
Page 198 5. System Maintenance Reference Selects the mail saving setting. [0 to 2 / 0 / 1] 5860 019 Mail Keep Setting 0: Not saved in the mail server 1: All saved in the mail server 2: Only error mails saved in the mail server Sets the amount of time to wait before saving a mail that breaks up during reception.
Page 199 Engine Service Mode Selects the MIME header type of an E-mail sent by S/ MIME. [0 to 2 / 0 / 1] 5860 026 S/MIME Header 0: Microsoft Outlook Express standard 1: Internet Draft standard 2: RFC standard 5866 E-Mail Report Enables or disables the E-mail alert function.
Page 200 5. System Maintenance Reference Common KeyInfo Writing Writes to flash ROM the common proof for validating the device for @Remote specifications. 5870 • These SP settings are required to connect @Remote or must also be set after the board is replaced. •...
Page 201 Engine Service Mode 5888 Person. InfoProt. Selects the protection level for logs. [0 to 1 / 0 / 1] 5888 001 Person. InfoProt. 0: No authentication, No protection for logs 1: No authentication, Protected logs (only an administrator can see the logs) SDK Apli Cnt Name 5893 Displays the counter name of each SDK application.
Page 202 5. System Maintenance Reference Patterns: 0: None 1: Vertical Line (1dot) 2: Vertical Line (2dot) 3: Horizontal Line (1dot) 4: Horizontal Line (2dot) 5: Grid Vertical Line 6: Grid Horizontal Line 7: Grid Pattern Small 8: Grid Pattern Large 9: Argyle Pattern Small 10: Argyle Pattern Large 11: Independent Pattern (1dot) 12: Independent Pattern (2dot)
Page 203 Engine Service Mode 21: Full Dot Pattern 22: Full White Pattern 23: Grayscale (Horizontal Margin) 24: Grayscale White(Horizontal Margin) 25: Grayscale (Vertical Margin) 26: Grayscale White (Vertical Margin) 27: Grayscale 28: Grayscale White 29: Grayscale (Cross Margin) 30: Grayscale White (Cross Margin) 5907 Plug &...
Page 204 5. System Maintenance Reference • Turn the main switch off/on after changing this setting. • No: Meter charge mode disabled (default). • This setting is for machines were the operator is responsible for replacing the AIO and the Maintenance Kit. •...
Page 205 Engine Service Mode 5997 Sets the PSC. 5997 001 COMMAND [0 to 3 / 2 / 1] 5997 002 DOMAIN_IF [0 to 3 / 0 / 1] 5997 003 RAPI [0 to 3 / 0 / 1] 5997 004 PRINT [0 to 3 / 0 / 1] 5997 005 ENGINE...
Page 206 5. System Maintenance Reference 7401 Total SC Counter Displays the total number of service calls that have occurred. 7401 001 Total SC Counter [0000 to 9999 / 0 / 1] 7403 SC History 7403 001 Latest 7403 002 Latest 1 7403 003 Latest 2 7403 004...
Page 207 Engine Service Mode 7404 001 Latest 7404 002 Latest 1 7404 003 Latest 2 7404 004 Latest 3 7404 005 Latest 4 Displays the most recent SC991 successive groups of 7404 006 Latest 5 7404 007 Latest 6 7404 008 Latest 7 7404 009 Latest 8...
Page 208 5. System Maintenance Reference Bypass: On Duplex: On V-Transport 2: On V-Transport 3: On V-Transport 4: On Regist Sn: On Paper Exit: On Inverter Sn: On Duplex Relay: On P-Feed 2: Off P-Feed 3: Off P-Feed 4: Off P-Feed 5: Off Regist Sn: Off Paper Exit: Off Inverter Sn: Off...
Page 209 Engine Service Mode 7506 006 A5 LEF 7506 044 HLT LEF 7506 133 A4 SEF 7506 134 A5 SEF 7506 142 B5 SEF Displays the total number of jams by paper size 7506 164 LG SEF 7506 166 LT SEF 7506 172 HLT SEF 7506 255...
Page 210 5. System Maintenance Reference Paper Size Code (hex) Paper Size Code (hex) A5 LEF B5 SEF B5 LEF DLT SEF LT LEF LG SEF HLT LEF LT SEF A4 SEF Others A5 SEF ROM Info Display 7801 Displays the ROM Information. 7801 002 P/#: Engine Engine Parts number...
Page 211 Engine Service Mode Fusing Unit Page numbers 7803 002 Fusing Unit: Pages [ 0 to 99999999 / 0 / 1] Fusing Unit Distance 7803 003 Fusing Unit: Dist [ 0 to 99999999 / 0 / 1 mm] Fusing Unit used rate 7803 004 Fusing Unit: Rate [ 0 to 255 / 0 / 1 %]...
Page 212 5. System Maintenance Reference Resets the SC and jam counters. To reset, press [#Enter]. 7807 001 Reset-SC/Jam • This SP does not reset the jam history counter: SP7-507 7832 Display-Self-Diag Press [OK] to display a list of error codes. Nothing is 7832 001 Display-Self-Diag displayed if no errors have occurred.
Page 213 [0x00 to 0xFF / 0x00 / 0x01] Displays the OEM brand 7931 003 Brand ID [0x00 to 0xFF / 0x00 / 0x01] 1: Ricoh Displays the area ID [0x00 to 0xFF / 0x00 / 0x01] 1: DOM (Japan 7931 004...
Page 214 5. System Maintenance Reference Displays an ASCII string that identifies the manufacturer Default: 16 • This data is originally entered as BCD and 7931 011 Serial No. changes into a 16-character string in order to convert it to ASCII. • However, only 10 bytes can be used to communicate with the controller, so the 16 bytes are truncated to 10 bytes.
Page 215 Engine Service Mode Displays Year-Month-Date when toner end occurred. 7931 019 Toner End Date Default: 8 7931 020 Conductor Time1 Displays a number in the range "0" to "99999999", this is the count for OPC. 7931 021 Conductor Time2 [ 0 to 99999999 / 0 / 1] 7931 022 Conductor Time3 •...
Page 216 5. System Maintenance Reference Displays Year-Month-Date of installation for the AIO unit in the Log1, this setting updates automatically through a serial interface with the machine when the 7941 003 Log1: Install Date new unit is installed Default: 8 Displays a logged number in the range "0" to "99999999"...
Page 217 Engine Service Mode Displays an ASCII string in the Log3, that identifies the manufacturer. Default: 16 • This data is originally entered as BCD and 7941 009 Log3: Serial No. changes into a 16-character string in order to convert it to ASCII. •...
Page 218 5. System Maintenance Reference Displays Year-Month-Date of installation for the AIO unit in the Log4, this setting updates automatically through a serial interface with the machine when the 7941 015 Log4: Install Date new unit is installed. Default: 8 Displays a logged number in the range "0" to "99999999"...
Page 219 Engine Service Mode Displays the engine total counter. It counts up for all prints, including service reports. 7993 001 Total counter [0 to 99999999 / 0 / 1] SP8XXX: Data Log 2 The SPs in this group are prefixed with a letter that indicates the mode of operation. The mode of operation is referred to as an 'application'.
Page 220 5. System Maintenance Reference • These counters are used primarily to calculate charges on use of the machine, so the following pages are not counted as printed pages: • Blank pages in a duplex printing job. • Reports printed to confirm counts. •...
Page 221 Engine Service Mode 842x 004 Simplex Combine 842x 005 Duplex Combine 842x 006 2> 2 pages on 1 side (2-Up) 842x 007 4> 4 pages on 1 side (4-Up) 842x 008 6> 6 pages on 1 side (6-Up) 842x 009 8>...
Page 222 5. System Maintenance Reference 844x 001 844x 002 844x 003 844x 004 844x 005 844x 006 844x 007 844x 008 844x 009 844x 010 Full Bleed 844x 254 Other (Standard) 844x 255 Other (Custom) • These counters do not distinguish between LEF and SEF. PrtPGS/Ppr Tray 8451 These SPs count the number of sheets fed from each paper feed station.
Page 223 Engine Service Mode 8451 005 Tray 4 8451 006 Tray 5 8451 007 Tray 6 8451 008 Tray 7 8451 009 Tray 8 8451 010 Tray 9 Currently not used. 8451 011 Tray 10 8451 012 Tray 11 8451 013 Tray 12 8451 014 Tray 13...
Page 224 5. System Maintenance Reference 846x 005 Normal (Back) 846x 006 Thick (Back) 846x 007 846x 008 Other T:PrtPGS/FIN [0 to 99999999/0/1] 8521 These SPs count by finishing mode the total number of pages printed by all applications. P:PrtPGS/FIN These SPs count by finishing mode the total number of pages printed by the Print 8524 application.
Page 225 Engine Service Mode • If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still counted. • The counts for staple finishing are based on output to the staple tray, so jam recoveries are counted.
Page 226 5. System Maintenance Reference SDK Apli Counter *CTL [0 to 9999999/ 0 / 1] 8617 These SPs count the total printout pages for each SDK applicaion. 8617 001 SDK-1 8617 002 SDK-2 8617 003 SDK-3 8617 004 SDK-4 8617 005 SDK-5 8617 006 SDK-6...
Page 227 Engine Service Mode Cvr Cnt:0-10% 8851 These SPs count the percentage of dot coverage for K toner. [0 to 99999999] 8851 011 0~2%:BK 8851 021 3~4%:BK 8851 031 5~7%:BK 8851 041 8~10%:BK 8861 Cvr Cnt:11-20% This SP counts the number of prints that had a percentage of black dot coverage in the range 8861 001 11-20%.
Page 228 5. System Maintenance Reference 8911 001 Cvr Cnt/Total 8921 These counters count the percentage of dot coverage for K toner. (This machine uses only black toner) 8921 001 Coverage (%):BK 8921 011 Coverage/P:BK Machine Status These SPs count the amount of time the machine spends in each operation mode. These 8941 SPs are useful for customers who need to investigate machine operation for improvement in their compliance with ISO Standards.
Page 229 Engine Service Mode AdminCounter Machine Administration Counter This SP displays the counts for the items listed below. Use this SP as a quick reference to 8999 see the total counts of the corresponding SP codes listed below. Note: This machine supports K printing only, so the counts for 015 and 017 are identical.
Page 230 5. System Maintenance Reference Firmware Update • Never turn off the machine while downloading the firmware. Type of Firmware The table lists the firmware programs used by the machine. All the programs can fit on one SD card. Program What It Updates Engine Printer engine control Network DocBox...
Page 231 Firmware Update • Never turn off the main power switch during downloading. • Keep SD cards in a safe location. Never store SD cards in locations where they will be exposed to: • High temperature, high humidity • Direct sunlight •...
Page 232 5. System Maintenance Reference 3. Remove the SD card cover [A] ( [B] x 1). 4. Insert the SD card into Slot 2 [D] (Lower). 5. Turn on the power. The screen remains blank for about 20 to 30 sec., "Please Wait" appears, then you will see "Engine", the first item available for selection.
Page 233 NVRAM Data Upload/Download NVRAM Data Upload/Download Uploading NVRAM Data Follow this procedure to upload the NVRAM data to an SD card. • If the NVRAM data cannot be uploaded successfully before NVRAM replacement, you must manually input the required settings after the NVRAM has been replaced. For this reason, you should always print an SMC report before NVRAM replacement.
Page 234 5. System Maintenance Reference Example: G1772700016.nv, 11. Exit the SP mode. 12. Turn off the main power switch. 13. Remove the SD card. 14. Mark the SD card with the machine code for later reference. You will need this SD card to download NVRAM to the new NVRAM.
Page 235 NVRAM Data Upload/Download <NVRAM Download> execute? 8. Push [#Enter]. You will see "Processing". Then when you see "result=OK", the NVRAM data has been downloaded successfully. • The machine cannot do the download if the file name in the SD card is different from the printer serial number.
Page 236 5. System Maintenance Reference SD Card Application Move Overview The service program "SD Card Appli Move" (SP5873) moves application programs from one SD card to another. Obey these precautions during the SD Card Appli move procedure: • The authentication data is moved with the application program from an SD card to the other SD card.
Page 237 SD Card Application Move 6. Enter the SP mode and do SP5873 1 "Move Exec." 7. Follow the messages on the operation panel to complete the procedure. 8. Exit the SP mode. 9. Turn off the main power switch. 10. Remove the original SD card from Slot 2 [D] (Lower). 11.
Page 238 5. System Maintenance Reference 12. Turn on the main power switch. 13. Confirm that the application operates normally.
Page 239 Menu Mode Menu Mode To enter and use the menu mode: 1. Press [Menu] 2. Press [ ] or [ ] to scroll through the menu listing. 3. Press [OK] to select. 4. To return to the previous level, press [Escape]. 5.
Page 240 5. System Maintenance Reference 1st Level 2nd Level Tray Priority Maintenance Quality Maintenance General Settings Timer Settings HDD Management Machine Settings Export List/Test Print Multiple Lists Config. Page Error Log Network Summary Supply Info List Menu List PCL Config./Font Page PS Config./Font Page PDF Config./Font Page Hex Dump...
Page 241 Menu Mode 1st Level 2nd Level Spool Printing Auto E-Mail Notify Print Settings Machine Modes PCL Menu PS Menu PDF Menu Security Options Extended Security Firmware Version Network Security Level Auto Erase Memory Setting Erase All Memory Transfer Log Setting Host Interface I/O Buffer I/O Timeout...
Page 242 5. System Maintenance Reference Controller Board DIP Switches The controller board DIP switches must always be set as shown below. Controller Board Default DIP SW Settings DIP SW Setting • Do not change these settings.
Page 243 Card Save Function Card Save Function Overview Card Save: • The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.
Page 244 5. System Maintenance Reference 3. Insert the SD card into the service slot 2 [D] (Lower) of the controller board. Then turn the power 4. Enter SP mode. 5. Select “Service” and press “#Enter” button twice. 6. Select “Bit Switch 1”and press “#Enter” button. 7.
Page 245 Card Save Function 17. Remove the SD card after main power switch is turned off.
Page 246 5. System Maintenance Reference...
Page 247 6. Troubleshooting Service Call Conditions Summary There are 4 levels of service call conditions Level Definition Reset Procedure Do SP5810 and press [#Enter]. When "execute" is displayed, press [#Enter] Fusing unit SCs shown on the operation again. panel. The machine is disabled. The user cannot reset the SC.
Page 248 6. Troubleshooting SC Code Descriptions Product number error The input product number (11 digits) is not proper. The input product number (11 digits) Enter the product number again. is not equal to the product identification code. • SC195 is not SC bootable. Polygon motor error 1: ON timeout •...
Page 249 Service Call Conditions Laser synchronization detection error: • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Laser beam does not go into the photo The laser synchronizing detection detector signal for the start position of the LD is •...
Page 250 6. Troubleshooting FGATE OFF error • Defective GAVD and PCI bridge ASIC The FGATE signal did not go off within 10 seconds after the machine finished • Turn the Power Switch Off and On. writing. (The BCU generates the FGATE signal and sends it to the LD •...
Page 251 Service Call Conditions Primary Transfer PP output leak • High voltage supply board defective. • Disconnect harness • Development Bias CN loose The PWM duty output exceeded 50% • Connect the harnesses properly. for longer than 200 ms, indicating a •...
Page 252 6. Troubleshooting Reverse Fan Motor error • Mechanical overload on the Reverse fan mechanism • Reverse fan harness loose or broken • Remove foreign materials from the The CPU detects a Reverse fan lock reverse fan. signal for more than 2 seconds. •...
Page 253 Service Call Conditions AIO Fan Motor error • Mechanical overload on the AIO fan mechanism • AIO fan harness loose or broken • Remove foreign materials from the AIO The CPU detects an AIO fan lock fan. signal for more than 2 seconds. •...
Page 254 6. Troubleshooting Fusing overheat error - software1 • Defective Triac • Defective IOB • Defective engine board • Replace the Controller board. The detected temperature stays at 235°C for 1 second, and this • This SC cannot be reset by turning the consecutively occurs 10 times.
Page 255 Service Call Conditions Zero cross signal detection error • Defective fusing relay SC547 RTB 25 • Defective fusing relay circuit Zero cross signal is detected • Shorted +24V fuse on the PSU consecutively 4 times (for 200 ms) at power on with fusing relay being off. •...
Page 256 6. Troubleshooting Paper tray unit communication error 1. Disconnect harnesses bank 1 2. Defective Paper tray unit 3. Defective engine board Three consecutive errors occur during 4. External noise polling, after the paper tray unit has successful I2C communication. • Turn the Power Switch Off and On. •...
Page 257 Service Call Conditions Paper tray unit communication error • Disconnect harnesses bank 4 • Defective Paper tray unit • External noise Three consecutive errors occur during polling, after the paper tray unit has successful I2C communication. • Turn the Power Switch Off and On. •...
Page 258 6. Troubleshooting Illegal engine board detection error • Installing another machine's engine board • Defective engine board The machine code sent from the • Incorrect NVRAM on the engine board engine board is incorrect when the 1. Install the proper NVRAM. machine is turn on.
Page 259 Service Call Conditions Bank over stacking error Excess bank stack More than 4 PTUs installed. Decrease the number of PTUs to within 4. Fatal kernel error • System program defective • HDD defective Due to a control error, a RAM •...
Page 260 6. Troubleshooting • Loose connection at the engine board Self-diagnostic error 8: Engine I/F ASIC • ASIC (engine board defective) 1. Check for loose connections at the 50B1 The system control could not initialize engine board. or read the bus connection. 2.
Page 261 Service Call Conditions • Wireless LAN card defective Wireless LAN error 3 • Wireless LAN card connection incorrect An error was detected on the 1. Connect the wireless LAN card correctly. Wireless LAN card (802.11b or 2. Replace the wireless LAN card. Bluetooth).
Page 262 6. Troubleshooting Data encryption conversion error • NVRAM error 1. Turn the machine power Off and On. A serious error occurred during data 2. If the error reoccurs, replace the encryption. controller board. Data encryption conversion error • Other errors A serious error occurred during data 1.
Page 263 Service Call Conditions • Harness between HDD and controller board disconnected, defective • HDD power connector disconnected HDD re-try failure • HDD defective • Controller board defective 1. Turn the machine power Off and On. At power on the HDD was detected. Power supply to the HDD was 2.
Page 264 6. Troubleshooting SD card error 1: Confirmation • Program missing from the SD card The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned on. The program on the SD card contains electronic confirmation 1.
Page 265 Service Call Conditions Address book data error • HDD defective. Address book data on the hard disk 1. Initialize the HDD with SP5832. If this was detected as abnormal when it does not solve the problem, replace the was accessed from either the HDD and initialize with SP5832.
Page 266 6. Troubleshooting • The HDD deleting program detected an error Delete All error 2: Data area • An error detected during the NVRAM data or others' deleting processes An error occurred while the machine deleted data from the HDD. 1. Turn the main switch Off and On and try the operation again.
Page 267 Service Call Conditions • No encryption module when enabling log encryption. • Software error Log data abnormal (2) • NVRAM defective • HDD defective 1. Disenable log encryption. An error was detected in the handling 2. Reset or replace the encryption module. of the log data at power on or during machine operation.
Page 268 6. Troubleshooting • Replacing the NVRAM only • Replacing the HDD only Log data abnormal (5) • Software error • NVRAM defective • HDD defective 1. Restore the original NVRAM. An error was detected in the handling 2. Restore the original HDD. of the log data at power on or during 3.
Page 269 Service Call Conditions • NVRAM incorrect type • NVRAM defective Electrical total counter error • NVRAM data scrambled • Unexpected error from external source The total counter contains something 1. Replace the NVRAM. that is not a number. • Software defective Printer error 1 •...
Page 270 6. Troubleshooting 2. If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so on. 1) is the recommended method, because another SC could write over the information for the previous SC.
Page 271 Service Call Conditions • Loose connection of RAM-DIMM, ROM-DIMM Application start error • Software problem • Controller board defective 1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". 2. Connect the RAM-DIMM, ROM- No applications start within 60 sec.
Page 272 6. Troubleshooting Error Messages Common error messages Here is a list of common error messages, a description of the problems, and their solutions. This is just a reference information. 1st/2nd Message Problem/Solution Paper jam at (A). (A) Remove misfeed in Trays. Opn & •...
Page 273 Error Messages 1st/2nd Message Problem/Solution Updating the @Remote certificate failed. @Remote Cert. update failed • Retry updating the @Remote certification. The proxy user name or password is incorrect. Cannot connect=>Comm.Serv. Check • Check the proxy server settings, and change the user proxy user/password.
Page 274 6. Troubleshooting 1st/2nd Message Problem/Solution An error on the Ethernet board is detected. Ethernet Board Error • Pull out and then re-install the controller board. The printer cannot communicate with Remote Communication Failed to connect to server for Remote Gate. Diagnostics.
Page 275 Error Messages 1st/2nd Message Problem/Solution The toner has run out, or the photoconductor has reached Prepare Replacement Check print the end of its service life. cartridge replacement(s). • Prepare a new AIO. There are problems with the printer's font file. Printer Font Error.
Page 276 6. Troubleshooting 1st/2nd Message Problem/Solution The AIO may not be installed correctly. Set the Print Cartridge correctly. • Turn the printer off and re-install the AIO. The automatic supply order failed. The message indicates the Supply order has failed. supplies that the printer tried to order. The NetBIOS name specified for the printer is already in use This NetBIOS name is already in use.
Page 277 Jam Detection Jam Detection Paper Jam Display SP7-507 shows the paper jam history. • CODE: Indicates the jam code. • SIZE: Indicates the paper size code. • TOTAL: Indicates the total counter (SP7-502-001). • DATE: indicates the date when the jam occurred. Paper Jam Sensors...
Page 278 6. Troubleshooting 1. Duplex entrance sensor 2. Paper overflow sensor 3. Paper exit sensor 4. Registration sensor 5. By-pass paper sensor 6. Duplex relay sensor 7. Vertical transport sensor (Optional paper feed tray) Jam Codes and Display Codes Code Display Description LCD Display Jam clearance...
Page 279 Jam Detection Code Display Description LCD Display Paper is not fed from 2nd optional PFU3 tray / front cover tray (PFU3). Paper is not fed from 3rd optional PFU4 tray / front cover tray (PFU4). Paper is not fed from 4th optional PFU5 tray / front cover tray (PFU5).
Page 280 6. Troubleshooting Code Display Description LCD Display Front cover Registration sensor does not turn off. Front / rear cover Paper exit sensor does not turn off. B, Z1 Reverse exit sensor does not turn Rear cover off. Duplex relay sensor does not turn PFU1 tray, front/rear cover, Z1, Z2 off.
Page 281 General Troubleshooting General Troubleshooting Image Adjustment Registration Adjustment Registration is adjusted in the user mode (“Maintenance-Registration”). For details, see the Printer Reference operation manual. Parallelogram Image Adjustment Do the following procedure if a parallelogram is printed while adjusting the printing registration using a trimming pattern.
Page 282 6. Troubleshooting Streaks in the Sub Scan Direction If you see streaks or lines at a regular interval in the sub scan direction: 1. Measure the width of the interval between the streaks. 2. Identify the component in the table below that is causing the problem (based on the size of the measured interval), then inspect that component.
Page 283: Energy Saving
7. Energy Saving Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. When the machine is not being used, the machine enters energy saver mode to reduce the power consumption by turning off the LCD of the operation panel and lowering the fusing temperature. The green area in this diagram represents the amount of energy that is saved when the timers are at the default settings.
Page 284: Energy Save Effectiveness
7. Energy Saving 1. Press [Menu]. 2. Press [ ] or [ ] to scroll through the menu listing and press [OK] to select. 3. [System] > [Auto Off] > [ Auto Off On/Off] > [On] 4. [System] > [Auto Off] > [ Auto Off Timer] > [1] , [5], [15], [30], [45], [60] min. 5.
Page 285 Energy Save With this data, and the power consumption values from the specifications, we can estimate the amount of energy that is used by the machine. This should only be used as a reference value, because the power consumption specifications are measured in a controlled environment with a constant power supply.
Page 286: Paper Save
7. Energy Saving Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex Reduce paper volume in half! 2.
Page 287 Paper Save To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. • For a duplex job of a three-page original, the total counter goes up by 3. The duplex counter counts pages that have images on both sides.
Page 288 7. Energy Saving...
Page 289: Index
Model SH-P1 Machine Code: M020/M021 Appendices 29 July, 2011...
Page 291 TABLE OF CONTENTS 1. Appendices: Specifications Appendices: Basic Specifications........................3 General Specifications...........................3 External Options.............................5 Paper Sizes..............................6 Operating Environment..........................9 Operation Panel LED Specifications......................9 Appendices: Controller Specifications......................11 Controller Board............................11 Printing Functions............................12 Printer Drivers...............................12 Supported Environments..........................14 Controller Interface Specifications......................17 Supported Utilities............................18 2. Appendices: PM Tables Maintenance Tables............................21 Preventive Maintenance Items........................21 Other Yield Parts............................22...
Page 293: Appendices: Specifications
1. Appendices: Specifications Appendices: Basic Specifications General Specifications Type Desktop Laser beam scanning and mono-component development electro-photographic Technology printing • 4-line display (4 lines x 32 characters/line) Operation Panel • 22 keys, 4 LEDs Resolution (dpi ) 1,200 x 600 dpi, 600 x 600 dpi Printing Speed 45/50 ppm (A4 - SEF), 47/52 ppm (LT - SEF) First Print...
Page 294 1. Appendices: Specifications A4 SEF-A6 SEF, LG SEF-A5 SEFB, Width 98 to 216 mm Std. Tray - Length 140 to 356 mm (Width 3.9 to 8.5 in - Length 5.6 to 14 in.) A4 SEF-A6 SEF, LG SEF-A6 SEF, Width 64 to 216 mm - Input Paper Size Bypass Tray Length 140 to 900 mm...
Page 295: External Options
Appendices: Basic Specifications Total counter Electric Counter @Remote Supported 80 GB (M020 option, M021 standard) Standard 256 MB (M020)/ 768 MB (M021) Maximum 768 MB External Options Paper Tray (550 x1) without casters Paper Size A4 SEF-A5 SEF, LG SEF-A5 SEF Paper Weight 52 - 220g/m 14 - 59 lb.
Page 296: Paper Sizes
1. Appendices: Specifications Paper Sizes Plain Paper Env. Type Orient Size Std. Tray Opt. Tray Bypass Dup. Feed 210x297 mm 182x257 mm 148x210 mm (NA: B) (NA: B) 210x148 mm 128x182 mm 105x148 mm Legal 8 1/2”x14” mm Letter 8 1/2”x11” mm 5 1/2”...
Page 297 Appendices: Basic Specifications 114 x 162 mm 162 x 229 mm DL Env 110 x 220 mm Custom Env. Std. Tray Opt. Tray Bypass Dup. Feed Width 98-216 mm (3.8-8.5 in.) 140-356 mm (5.5-14 in.) Length 160-356 mm (6.3-14 in.) Width 64-216 mm (2.5-8.5 in.) Length...
Page 298 1. Appendices: Specifications • The printable area may vary depending on paper size, printer language and printer driver settings. Envelopes...
Page 299: Operating Environment
Appendices: Basic Specifications Operating Environment North America: 120 -127 V, 60 Hz 11 A or less Power Source Europe: 220 - 240 V, 50/60 Hz 6 A or less Main Unit Full System Maximum Power Consumption 1,400 W or less 1,400 W or less Off/Sleep mode 5 W or less...
Page 300 1. Appendices: Specifications Power off or in Energy Saver mode Power Blue Flashing Warming up Power on and not in Energy Saver mode No data Data being received or processed or the printer is Data In Blue Flashing spooling Data being received or processed; more data coming Ready to print Suspend/ Blue...
Page 301: Controller Board
Appendices: Controller Specifications Appendices: Controller Specifications Controller Board...
Page 302: Printing Functions
1. Appendices: Specifications 1. DDR DIMM I/F 2. Engine I/F 3. PCI Option 4. HDD I/F 5. USB Host I/F 6. USB I/F 7. LAN I/F 8. SD Card I/F (Slots x2) Printing Functions Job Spool Adjustment Registration Adjustment Image Density * With HDD Printer Drivers PostScript3...
Page 303 Appendices: Controller Specifications Reduce/Enlarge Centering Collate Layout (N-up) Poster Duplex Punch Staple Front Cover Sheet Front and Back Cover Sheets Slip Sheet Chaptering (Page Layout) Chaptering (Single Page Insert) Chaptering (Page Block Insert) User Defined Pages Tab Stock Printing Mirror Image Print Negative Image Print Dithering Edge Smoothing...
Page 304: Supported Environments
1. Appendices: Specifications Adjust image position Binding Margins User ID User Code Rotate Print Reverse Order Print Do not print Blank pages Edge to Edge Print Supported Environments Windows Environments Windows OS Type PCL5e PCL6 Professional Yes * Win XP Home Ed.
Page 305 Appendices: Controller Specifications Standard Ed. Enterprise Ed. Server2008 Datacenter Ed. Standard Ed. Enterprise Ed. Server2008 R2 Datacenter Ed. Home Ed. Starter Ed. Premium Ed. Win 7 Professional Ed. Enterprise Ed. Ultimate Ed. Notes Adobe does not release PS driver for Windows XP. Only MS-PostScript driver is available and PPD file for MS-PS is included in the Driver CD.
Page 306 1. Appendices: Specifications Mac OS X v.10.2.0 is not supported. UNIX Environment Supported Platforms Network Installation Device Option Support* Sun Solaris 2.6 / 7 / 8/ 9 /10 2.6 / 7 / 8/ 9 / 10 HP-UX 10.X / 11.X / 11iv2 10.X / 11.X / 11iv2 SCO OpenServer 5.07 , 6.0...
Page 307: Controller Interface Specifications
Appendices: Controller Specifications SAP R/3 Environment 3.x or later (4.x = Supported, 3.x, 6.x = R/3 version Compatible) Platform Independent Supported PCL5e environment Latin 1(Western European), Latin 2 (Eastern Character Set European) Localization English only i.e: Input/Output Bin, Duplex, Stapling, Punching, Resolution, Collation, Supported features EconoMode/TonerSaving, Smoothing, Page Protect, Auto Tray Change/Opt Tray select...
Page 308: Supported Utilities
1. Appendices: Specifications IEEE 1284 Interface (Option) Data Transmission Speed Compatible/Nibble/Byte/ECP mode Supported OS Windows XP/Vista/7/Server2003, Mac OS Distance between devices 2.5m Wireless LAN Interface (Option) Data Transmission Speed 11 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps Protocol TCP/IP, IPX/SPX, SMB, AppleTalk Windows XP/Vista/7, Windows Supported OS Server2003/2003R2/2008, Mac OS...
Page 309 Appendices: Controller Specifications Font Manager 2000 WebImageMonitor (embedded web server) Optional Utilties Utility Name Supported? DeskTopBinder Lt Remote Communication Gate S Pro Smart Device Monitor for Admin Accounting Report Pack...
Page 310 1. Appendices: Specifications...
Page 311: Appendices: Pm Tables
2. Appendices: PM Tables Maintenance Tables Preventive Maintenance Items To enable the machine for maintenance by the service technician, the meter-charge mode must be set to "enabled” with SP5930 and "0: Service" with SP5-067-001. The table below shows the PM items serviced by the service technician. After completing a PM procedure, reset the PM counter for the replaced part with SP7-804.
Page 312: Other Yield Parts
2. Appendices: PM Tables Item 6/25 K 120 K Remarks Registration Roller Damp cloth Dust Shield Glass Optical cloth, Blower Other Yield Parts The parts mentioned in these tables have a target yield. However, the total copy/print volume made by the machine will not reach the target yield within the machine's targeted lifetime if the machine is used under the target usage conditions (ACV, color ratio, P/J, and C/O).

This manual is also suitable for:

Sh-p1 m021

Ricoh SH-P1 M020 Field Service Manual

Table of Contents

Safety, Conventions

1 Product Information

Specifications

Machine Configuration

Overview

2 Installation

Machine Installation

Installation Requirements

Controller Options

Paper Feed Unit TK1120 (M386)

Paper Feed Unit TK1130 (M389)

3 Preventive Maintenance

Maintenance Tables

PM Parts Settings

4 Replacement and Adjustment

General Precautions

Covers

Laser Unit

Transfer Roller

Fusing

Paper Feed

By-Pass Tray

Duplex

Paper Exit

Electrical Components

Switches

Clutches

Fans

Other Electrical Components

Drive Section

5 System Maintenance Reference

Printer Service Mode

Table of Contents

Appendices: Basic Specifications

1 Appendices: Specifications

Maintenance Tables

2 Appendices: PM Tables

Quick Links

Chapters

Need help?

Questions and answers

Related Manuals for Ricoh SH-P1 M020

Summary of Contents for Ricoh SH-P1 M020

This manual is also suitable for:

Table of Contents