Entering And Modifying Customer Information; Entitlement Page - HPE StoreOnce 6500 User Manual

Entering and modifying customer information

Procedure
1. Click Modify on the Customer Information page.
2. Enter or edit the contact information. The required fields are indicated with a red asterisk and red field
outline.
3. Use the Support From menu to select who will provide the support: HPE Direct or HPE Partner.
4. If you select HPE Direct, enter the Hewlett Packard Enterprise Passport ID in the appropriate field. If
you select HPE Partner, enter the Partner ID in the appropriate field.
5. Click OK.

Entitlement page

Use the Entitlement page to view the details of the products purchased (Saleable SKU) which includes a
Warranty Serial Number (WSN) and a Warranty Product Number (WPN). These numbers are used for
communication with Remote Support but are also important to provide when contacting Hewlett Packard
Enterprise Support. If you contact HPE Support for assistance and you cannot provide the WSN and
WPN for entitlement purposes, technical support for your issue might be delayed.
For StoreOnce 6600 systems, WSN and WPN details are read directly from the BIOS and populated
automatically. This is true for some 6500 systems while others display "missing" in the WSN and WPN
fields; a number of factors determine if the information is available. There will be one entry for each
couplet.
If your system displays "missing" in place of the WSN and WPN, refer to your product's installation and
configuration guide for information on locating those numbers on the appliance itself. Then contact HPE
Support to request that the WSN and WPN be added to your system's GUI.
Table 65: Entitlement fields
Field
Product Name
Type
218 Entering and modifying customer information
Description
Each couplet name is shown in the format "HPE StoreOnce <type> Backup
Couplet<n>" where <type> is the model series and <n> is the couplet number
ranging from 1 to 4. There may be up to four couplet names displayed, for
example: "StoreOnce 6600 Backup Couplet1", "StoreOnce 6600 Backup
Couplet2", etc.
For systems that support storage expansion by adding extra disk packs or
storage enclosures, there is a separate entry for each installed storage
expansion.
This identifies whether the product is a server or disk expansion.
Table Continued